Memsaab in Hertsmere

Ordered takeaway - tandoori chicken tikka was totally bland almost like they had forgotten to add spices, the cheese naan was tasteless no cheese. Very disappointed!!!

The best Indian I ever had, everything is fresh and homemade and halal ! so tasty, service is very good the restaurant is clean I recommend 100% !! I read some negatives comments and I try to understand how it’s possible, it might be better to eat on site than take away. Can’t wait to come back !

The food was tasty, and the service was very quick, which was great. However, I was a bit frustrated when the bill arrived without us even asking for it, and then the card machine was brought to us just two minutes later. I would have understood if the restaurant was busy or if there were people waiting for tables, but there was only one other table occupied at the time. It felt a bit rushed and left me with a poor impression, unfortunately. This experience has made me hesitant to return.

This has always been our go to Indian takeaway. Except tonight it turned up cold.The butter chicken was thigh meat. Which if we had know we wouldn’t have ordered it. We ordered tandoori chicken and it’s never been a leg. I do not know why the menu has changed but using cheaper cuts of meat they should update the menu to say !

Awful service, average food. Booked a table online, no knowledge of booking. Managed to get a seat, but took 1hr just for starters to arrive. Starters were wrong (only half the portions actually bought out), was told it would be 10 minutes for some additional ones, waited another 30 mins for cold incorrect order again so we ended up refusing them and skipping straight to main course. When we complain staff were rude, and continued to make snarky remarks through the rest of the service. Mains were served after 1hr45 minutes and were OK, but not matching the expectations of rave reviews or awards. Had to ask for basics like cutlery and some of the mains food was missing and incorrect which we also had to chase. Staff tried to charge us for incorrect starters, we're not apologetic and full of excuses (apparently they are short staffed, the online booking system over books, they are too busy, and they take too many takeaway orders). They even acknowledged themselves that they deal with a lot of complaints. Every other table around was complaining about missing food, incorrect bills or slow service. Even as we left the staff were rude. The atmosphere was chaotic, I appreciate they were busy but staff were constantly shouting at eachother, running back and forth confused and repeating questions/having to check elsewhere. I wouldn't waste time visiting again