Melksham Hub Cafe in Wiltshire

The behaviour on the phone is awful 😖 😱

I thought I would book dinner at the hotel as a surprise for my husband as we got married in this lovely hotel exactly 5 years ago. I emailed ahead of time and told them it was our anniversary and why we I wanted to book a table there. What a let down…the hotel has changed so much since we got married there in 2017. When we first arrived the receptionists were cold and not at all welcoming,we didn’t even get a happy anniversary from any of the staff which I thought was so unthoughtful. I explained I was gluten free and was given a normal menu and was told anything could be made gluten free. Great I thought, the food was horrendous.. I had a pie with different ingredients in to what was on the menu, the salad it came with was a couple of limp lettuce leaves and some potato wedges that were ok and the best thing on the plate! My husband had a steak and it was ok, certainly not worth the amount we were charged for though as the quality was not great. The poor young waitress gave us the wrong menu…I don’t blame her as she was doing the best she could and kept apologising for the mistakes. We were given a complimentary dessert as we had over a 30 min wait for dessert …great, checked the bill and we had been charged for it so again the poor waitress sorted that out on her own. There were two conferences on at the hotel and the staff were clearly overwhelmed. Such a disappointment, over priced poor quality food, lack of staff and just completely down hill. I pity anyone planning an event here as it’s changed so much.

Waited 10 minutes in the queue for hot food but been served with cold cheese and onion bakes. Only found out this when I was back in the car.

Prwan toast was so bad horrible taste

This is my local, although I don't do any take-outs often. I always have fish and chips, sometimes mushy pes, sometimes just fish without batter, (ordered at least 15 minutes before.) The staff are always very friendly and accommodating. If having chips I always have to say 'not so many, please!' sometimes I say 'can you give them another minute, please?' Very generous. Always lovely fish. I can't speak for anything else as I only go there for the fish, but always hot and freshly cooked and everyone is welcomed. so nice to have this in our town" Gwyneth