Cepen Park Brewers Fayre in Wiltshire

Poor poor poor! 4 people walked past me at the bar before I was finally served! Food menus all dirty and sticky! Food menu choices are extremely limited and poor! Chose not to eat there in the end! Ice machine didn't work! Bad lighting! Only advantage was the unlimited refills!

Florin and his team are briliant Hard working employes

Best breakfeast in town, good deals from 12-18 and very polite and friendly staff. Awesome experience!

Food 10/10 🔥 Service 10/10 🔥 Served by amazing staff like Lily and Gm Florin! Will definitely come back again soon! ❤️

A good place to start your day, we had breakfast there. But was very short staffed, well done to those working.

Would have been more, but main menu and sides have been reduced ,replaced.

Really nice, all you can eat buffet breakfast, with plenty of variety. Set us up for the day. Quick service and friendly staff.

Posting for my husband, who has stayed at the nearby Premier Inn twice for business. On both occasions, the food at this Brewers Fayre has been cold and bad quality. Over an hour wait to get the food too.

Told when arriving to book a table, had table for 19.30hrs. Told there was a half an hour wait for food. After one hour asked where food was. A mix up in the kitchen. Attitude of staff was rather offhand although one from the front of house was very good and did find out where my food had gone. I have stayed here twice and gave the brewers fayre the benefit of the doubt when food late the last time but this time unforgivable. Will not be staying and eating here again.

I wanted to give less than 1 star but unfortunately it is not possible to do so. WORST EXPERIENCE!!! asked for booking a table; said it is available as you walk in later on said no DINNER, NO FOOD after certain time. 0 STARSSSSSS!!!!!!!👎🤡

Stopped by for breakfast which was quite good and buffet style but was seriously let down by how dirty the place was. Litter everywhere our table had chips all over the floor obviously from last night!! Cleaner was either off sick or needs sacking!

This was genuinely one of the worst meals we have ever eaten. Started off with being overcharged when ordering and blamed it on having a bad day. The calamari starter arrived and was about 6 pieces of burnt deep fried rock hard tasteless lumps. Absolutely dripping in fat and served on greaseproof paper. Inedible and had to be sent back. Replacement chicken wings were as hard as wrecking balls and looked like they had been refried about 3 times. The loaded nachos were a disgrace. Looked like a small handful of the cheapest bag, thrown on a plate with a bit of sour cream dip and salsa. The pizza looked like an undercooked Asda smart price one they sell for about £1.49. The burgers were poor quality, the chips clearly out a frozen packet and I've had nicer wine from Lidl's cheapest they sell. I genuinely can't believe the food that was served. I obviously set my expectations low from the start, but never this. It was the cheapest ingredients available coupled with shocking preparation. This place clearly only exists thanks to being next to the premier inn and it's unsuspecting guests. I would avoid at all costs.

Food is not fresh and not tasty, not recommended

My little girl always enjoys the soft play here and Alla (who works in the soft play) is so helpful and friendly, she makes us feel so welcome. I’d definitely recommend!

Soft play review - Alla in softplay was AMAZING! She was super helpful with kids and created a great welcoming atmosphere where kids can have fun and adults get a chance to relax. Thank you!! :)

Food was as expected from this chain restaurant but average to be fair for the price but service was very slow as peak time. Friendly staff waiting tables and at the bar, good choice of food too and drinks! Recommend for locals as well as people staying at the hotel attached.

Went into this Brewers Fayre a couple of week's ago on a Monday to get lunch. Unfortunately the only member of staff we could see was busy sorting out business with people trying to prebook (I guess), we waited for approx 10 mins before being told she wouldn't be long? At that point we left and found somewhere else to get lunch.

A family pub with average pub food. Very loud with children everywhere. Not my cup of tea. Ok food and staff are lovely

Louis was fantastic made me feel very welcome with great customer service

Great staff, food and beverage. We particularly liked the way Louis handled a minor issue with our order. Very professional.

Worker called Louis doing incredible job very friendly and sociable 👍

This place is going better and better Well done

Atmosphere very busy Service is slow Food is something else Yesterday I was at the venue for a birthday party we ordered our food what we was having a smother platter paid for upgrade for the steak and still received the normal steak that you pay to upgrade the crispy bacon tasted like charcoal and the meal was all round cold I had the big stack burger my burger was small and the portion of chips was no more than half of hand full my meal was appalling and looks looks like something from a McDonald’s saver menu same with my sister in laws meal ( same as mine ) even the kids meals was cold we ordered our food before someone else who came after us and they got there food before us even tho we ordered before them we then left as no one was willing to listen to our complaints and to get a refund of £63.01 which is terrible customer service and when we got home we have since been on the loo with bad guts and not eaten since it’s disgusting will not be eating here again avoid at all costs have better food from McDonald’s I would like my refund for the sum of £63.01 or il take this to the papers

Lovely all you can eat buffet for breakfast and exceptional kids prises £4.99 for a 2 course meal and kids eat free for breakfast total rating, five stars. ⭐️⭐️⭐️⭐️⭐️

We were served by Alla, very friendly and polite lady. Been coming to brewers on and off for years and she was the first person who I ever thought was super friendly and helpful. Food wasn't brilliant, but as to be expected with the prices paid.

My Pops and I both ordered from the Festive Menu (2 courses for £15.99): my choices were Vegetable Wellington followed by Billionaires Profiteroles. The meal was as good as I expected it to be from Brewers Fayre…microwave chow.

Very nice Christmas carvery lunch

It was very nice food and good quality. Great for all the family. Update: Admittedly, I wrote this at 15 years old - 23 year old me

Great place for families with children. Children can do soft play while parents are enjoying some "lunching" time:-) Nice atmosphere, great service.

I tried to go hear for breakfast with my 2 kids 4 and 5 but was turned away. There were empty tables and I even asked if I could wait but was told no. This isn't great and I probably won't be back. Disappointed!

Absolutely dreadful! Don't waste your money.

Not been there in a while greatly in proved

Not very quality food or service. Wasn’t bad, but wasn’t good either.

** SHOCKING ** Christmas menu - loaded nachos. Well, asking for the vegetarian option (1st to order apparently so they didn’t know what was on there) arrived with turkey on top (minus the bacon 😳) not vegetarian!! Main - salmon 🤢 check out the vile potatoes!! Rotting and no idea why the cook couldn’t see this on plating up!! Manager gave a free pudding but after reading more reviews, never again! If you email HR, you just get a “sorry” and thank you! Reviews are for everyone to see what the standards are expected here…,

Came here for a family meal, chose this as it has a play area ( 5 children)So sitting for 3 hours is not always ideal. To be honest wasnt really sure what it would be like !! Service from the waitress x 2 florin,lilly was v good. We were a party of 9,had a lovely long table near the bar. We opted for Christmas menu. It was very reasonable,plus came out hot,which is a must for me,and was well presented,i m sure quite a bit of frozen tinned is used, but for what you pay the value is excellent. So we were all really pleased,and the manager was super friendly to the children,what a bonus. Well done to all of you ,kitchen,staff etc. We really enjoyed it. Thank you

Brilliant breakfast Lilly and Neil are great Very good poached eggs

Hit and miss. On Sat 16 Nov staff were very helpful, offering assistance and checking we had everything we needed (we were both wearing our sunflower lanyards and I was pushing my partner's wheelchair, which makes getting breakfast a little tricky). Staff made us feel welcomed, and we appreciated that assistance was available to the extent we wanted/needed it. On Sun 17 Nov, our experience was quite different. We arrived at the same time (before last seating time), but were bruskly advised we would need to be quick to get what we wanted for breakfast. No acknowledgement that we may need a little assistance (e.g. moving chairs, carrying things) due to disability. What was particularly disappointing was that the hidden disabilities sunflower was displayed prominently at the door. Your Saturday morning team got it right - please offer and follow up with the simple help we need, and share this learning with your Sunday morning team 😊🌻

3 weeks ago we went for breakfast to meet up with my parents who had stayed at the Premier Inn overnight following a celebration for her 80th Birthday. When we arrived we were told there was no hot water for tea. On having a conversation with the manager she appeared totally disinterested that we, and indeed many others were unhappy. There are other ways to serve hot water and yet they just didn't care. What is breakfast without a cuppa? For many people it's a big deal. Us included as we're not coffee drinkers. I emailed Whitbread on my return to express my unhappiness. He said he was going to pass it onto another team. I messaged him 2 weeks later to say I had heard nothing back from them, and got no response back from him either. Approach this place with caution!

Due to work we stayed in the Premier Inn & we visited Cepen Park Brewer’s Fayre expecting a pleasant evening meal. Instead, we were met with a shocking level of poor service and a blatant disregard for customer satisfaction. The staff seemed more interested in closing up shop than serving their patrons. Once we finished our meal at 9pm, they began clearing tables around us and ushering patrons to the “bar area, which still had others plates etc on the tables, creating an incredibly uncomfortable and rushed atmosphere. To add insult to injury, the quality of the food was mediocre at best, cardboard sausages & overcooked everything. I strongly advise anyone considering visiting this establishment to reconsider, go to the fast food establishment next door. It's clear that customer service is not a priority here.

Soft play good for young children

Everything just perfect Lilly and Flo were amazing One of us had an allergy ( Lilly was amazing) from start to finish Massive well done

Super Breakfast Neil and Lilly ( chef’s are amazing) Duty manager Flo nice and polite Good atmosphere Very good impression Place is a bit dated but is not 5⭐️

Good standard food in the right place at the right time. A much needed break during a long day.

Thought we'd give this place s try after not being there for several years due to poor service. Unfortunately can't say there's been an improvement initially all was good until the food arrived. The young lady that brought the food just placed it on the table didn't advise us of where the cutlery was or ask if we wanted any sauces & was gone before we could ask . After finding some cutlery started the meal for me a baked potato withe chilli which was disappointing due to about a desert spoon of chilli on the potato my wife had the club sandwich the only issue with that meal was the chips were luke warm. Overall very disappointed with the experience was hoping the service would have improved over the years Unfortunately not & we will not be trying this place for a third time. we have eaten at a few brewers fayres around the country & never had issues like this must be the worst one in the country.

The food was adequate as pub grub goes but the chicken was a bit rubbery.

Absolutely awful service, we had a table of 17 and we had to ask for it to be cleaned, we then ordered and kids food was missing and they said we didn't order it so shown the receipts to prove we had and they apologised and said they would make it, the missing food then arrived raw and explained it isn't acdepr to give a 2 year old raw meat, 20 minutes later we got cooked food and only offered a £5 refund after spending nearly £300 on our table, and then they still missed off a kids pudding after all of this and waitress telling us they don't know.. absolute shockingly bad service and experience and would avoided at all cost

Absolute joke, need to bring the old manager back & put the new manager back in the kitchen, 1 poor girl on service doing the job of 3 people, young lad doesn’t even know what he’s serving he spends more time talking than working, waited for 15 of us to be served below average food, left with screaming kids to be told we didn’t order theirs, even though we kept our receipts, when the kids meals are finally cooked it comes up raw, service & attitude was a absolute joke, the only person with a good attitude was the young girl, everyone else’s faces look like they don’t give a shit

Needs gutting and refitting, or at least new furniture. Dingy and dated. Awful carpets. Food is rubbish too.

Stayed at the adjoining Premier inn and visited the Brewers Fayre for breakfast and dinner. We had a really positive experience with super friendly staff and good quality food. Exceptional value for money.

Great spot for breakfast or cavery always had a great meal there very friendly and polite staff 😀 definitely recommend this place cheap and cheerful service great.

The Sunday Carvery at £11.99 was good. The beef was cooked rare and thinly sliced. The potatoes and vegetables plentiful. The Kids meal of macaroni cheese was tasteless. Good dessert choices but a little expensive. Seemed a bit short staffed.

Waitress was rude when told politely that the fish was dry……her response as she walked away was “ooh must do better!” Shows the level of her intelligence really. Avoid!

Food and choice is good. Cleanliness could be better.

Just had fish and chips and the fish was dry and as crispy as the batter, the waitress’s attitude was ‘we’ll try and do better next time’ disgusting attitude. I’ll avoid this place and recommend everyone does the same

We can’t wait to visit again Lilly is a superstar From the beginning to the end Very professional and polite Food 10 out of 10 ( it’s not Michellin) star restaurant Service 20 out of 10 Was a pleasure to meet the team (Flo, Lilly and Jack) Food was great for the value of money Good larger variety ( Morreti and Madry) plus cheap brands Thank you guys

Food shocking,lasagne no pasta,cold /luke warm,.smothered chix microwaved or not even that.food was on table within in 5 mins of ordering b4 we even sat down with our drinks.for me a no go shocking

Not a patch on our usual Brewers Fayre in Portishead. The food was okay but nothing special and not worth what we paid for it. Service was quick but the waitress forgot to get mum's ketchup. We arrived at 12pm just after a very busy breakfast for them. I hope this was a one off okayish visit. I will need to come here again to be sure.

Lilly was briliant Lovely lady She’s a superstar We will return

Lovely atmosphere beautiful location. The food was amazing..the service was excellent.

STAFF , FOOD , CLEANLINESS ALL EXCELLENT WILL DEFINITELY BE BACK

Not a bad place. 1 toilet out of order when I went. on the whole the food was ok.. you get what you pay for! but the yorkshires were like rubber... friendly staff... nothing to stop me going back but wouldn't be my first choice

Been visiting for over 10 years, Always had a warm welcome until today ! What an obnoxious rude patronising man running the place! We walked out!

I stay regularly at the Premier Inn so choose the breakfast option by Brewers Fayre. Service non existent, nobody approaches you despite the sign on the entrance saying wait to be seated. Not one made of staff has spoken to us today. The food is mediocre and lukewarm. You can't even choose how to have your toast cooked, a metal plate has been bolted over the control that determines how quick or slow the toast goes through. Loud music playing, not exactly a relaxing experience for breakfast. Think I'll just go over to Morrison's for breakfast in future. £10.99 is NOT good value in anyone's book.

Very good. Halfway meeting point. Sadly no time for food. The children enjoyed the safe play area.

£4.50 for each child to use the soft play despite spending nearly £30 for lunch seems extortion. There is a CCTV showing in the restaurant so once the children saw this they wanted to go in. The soft play area isn't staffed and children were running in and out and pushing the smaller children out of the way. I had to take my grand children out after only five minutes. Very expensive for a mediocre lunch and two upset youngsters.

Service and managed by inexperienced staff. No adaptations for autistic children to menu inspite of previously being able to do this in tge same pub. They have reduced flexibility on till and staff too inexperienced to manually intervene with kitchen.

Love this place lunchtime is a pleasure

Staff could be more cheerful and helpful. I'm at the moment disabled due to operations. And there was no sign of tolerance to that fact or towards the fact that one of my guests a todler has food allergies it was just No to everything we asked which was very distressing to mother and child.

Shocking, felt like I was tricked into eating there by the offer premier inn runs with them. Food was terrible and service was shocking. Actually doing the breakfast the next morning was ok but the meal the night before was the worst I've had in a long time. Makes the Premier inn look bad having that on the doorstep and working with them.

Slow service. We were so tired from travelling from wales. Two young children who were ratty and tired. Very very slooow...Eaten here twice lately. Both experiences not pleasant. The two lady's working at bar and clearing tables have awful customer service. One called Georgia. They should be taught how to smile. I had the smothered chicken. It tasted like rubber. Tortilla chips taste like cardboard. Resteraunt needs a bit more life and staff need to make customers feel more welcomed.

This place was not very busy but the food and service was poor

Food was terrible. Staff run off their feet and there wasn't that many in. They did their best. Ordered a jacket potato. It arrived with the butter still in the packet stuffed in the middle still with its wrapper on!!!!!!!!! Opened potato and it looked like it had been reheated a miriad of times. To be fair there wasn't really anything left of it. The coleslaw had obviously come from a tub as it appeared ok.. Never will I darken their doors again. No I didn't complain as it would have been the girls running around that I spoke to and I felt they had enough complaints as I could see others complain as we ran out of there.

We are staying at premier inn and paid for breakfast but was terrible everything cold chef came out but not interested put his hand on hotplate and said it was fine . Won't be going again

Visiting Chippenham Brewers after some time away I want to give a mention to Brandon who really did his best at all times to ‘Keep all the plates spinning!’ …serving at the bar, collecting glasses, chatting to customers and going the extra mile! Well done and thank you Brandon!

We were heading back home from Chessington and needed some food. We were tired and we assumed.that brewers fayre were all pretty good after visiting a few in the past. The quality of food was absolutely shocking. It was tasteless & dry. The service was also awful. We waited over 40 mins, when some of the food had arrived. We asked the waitress if we got get some cutlery and she said she would get it after all the meals were brought out. So three of us sat there for a few minutes until we could eat. I'll never visit another brewers fayre after that visit. Absolutely awful! Honestly the worst meal I've ever had.

Food was awful today raw fish still flapping on the plate! Pizza not cooked and the manager (Issac) today was very rude he didn’t apologise just chucked it on the table after we complained. Only one gentleman ( Brandon) was helpful and done everything he could for us.

Great value, and the curry is delicious. It's quiet b4 6, but thats OK.

Great place to get breakfast on our way to Cornwall for a week.

Great selection of breakfast continental, full English breakfast, cereals, fruit,muffins, pancakes, toast, croissants etc..variety of jams butter etc.. Hot and cold drinks..etc.. Efficient service polite friendly staff, Plenty of seating options. Highly recommended a visit

Big thank you to all the staff! A great family meal!!

Good choice of food, my son and I really enjoyed our lunch. Also have to mention Hannah, she was very helpful and may sure we had anything we needed.

Great family meal! Good food, great service! Big thank you to Hannah

You need to amend your hours - don't say you close at 23:00hrs when you've stopped serving (drinks) at 22:01hrs on a Monday night. Stop wasting people of their time and journeys.

Really disappointed. Long journey so stayed at Premier Inn. Went to Brewers Fayre. Ordered a chicken katsu curry. 4 pieces of chicken. Ok for small child not enough for an adult. Will definitely go out my to avoid Brewers Fayre. Spoke to Manager. No joy there.

19/06/24 @ about 20: 30pm - Ordered a Gin & Tonic drink double that was served with no ice and lime...politely requested for ice and lime, I was given ice but told they could not offer lime as it would be a waste! after further probe was told the chefs had left for day and they could offer the lime...funny the incident attracted the attention of other patrons and it would have gotten out of hand & chaotic as difference opinions arose. Really not sure why Brewers Fayre Chippenham can not offer ice & lime as standard on request The service of the bar lady ( the older one with dark hair) as they were 2 was an utter disgust. Expect better service

Food was good value with kids eat free deal, soft play was fab for thr kids

Came for dinner on a quiet tuesday- you’d think that would mean we’d get decent meals - well… ordered two gammons and one was bearable however the second undercooked and inedible - thankfully my friend kindly shared out her gammon so we had eaten something substantial. shame the food was disappointing as service was pretty good however like i said, it was rather quiet - although saying this we didn’t even receive a check back as if this was the case we would have asked for a new meal.

Advertise open till 10.30pm ,arrived at 8.30pm Sunday ordered a drink , sat down and went back to the bar 9.04pm too be told the bar was closed. Wouldn't have minded, but still a number of people still in the restaurant. Obviously they don't need money in the pub group !

We arrived at 9.10p.m. Last Sunday evening having checked in to the Premier Inn after a 4 hour drive to be told by a very happy smiling waitress that they were closed for both food and drink !! Training needed for a little bit of “ so sorry but we have closed “ and maybe some recommendations of where weary travellers can get some food and refreshments !!!

Dropped in for breakfast when doors opened. Service was good so no complaints there. Was early and quite quiet so nothing to complain about. The food wasn't great though, buffet style which was make in bulk with no consistency or care (in my opinion). My breakfast main choice is always bacon, half was cardboard and the other half was anaemic, sausages were lukewarm, scrambled eggs were watery - never seen a strainer scoop to portion out. I was a paying customer not a Premier Inn guest. I think you can tell that I won't be returning.

A bit dowdy but everything you need for a pit stop is thee.

The double cheese burger was definitely nothing like the photo on the menu. Quite unappetizing with 2 dry patties in a bun. It was served with a teaspoon size portion of coleslaw and a scattering of chips. Meal presentation was poor and absolutely not worth the cost. The atmosphere in the restaurant was pleasant enough with an outside seating area.

Place was amazing breakfast was amazing big love to the cook service was awesome staff was so nice all you can eat and drink I'll be coming back again

I haven't been here for a few years. Looking rather tired and in need of sprucing up. Booked a table online only to be told on arrival that they don't accept reservations unless it's a large group. Told to find a table... easier said than done as lots of dirty plates waiting to be cleared and only one member of staff running about delivering the food. It was heaving just after 6 pm, and there was a line of diners queuing to order food. It can't be done on the app, which is odd these days. I ordered the chicken and ham pie with chips and peas which was a tiny portion. It was as exciting as oven chips and a microwaved pie at home... only I can't overcook the peas as well as they can. My companions had the Thai curry and chicken tikka, which they both said was good. For pudding, it was jam roll poly and custard, which, despite being simply warmed up, was nice. Like the curate's egg, the meal was good in parts. It was inexpensive, but I can't see myself in any hurry to return there.

Not a lover of these chains but needed fueling so popped in for a bit . Food was ok and edible..

Had chicken salad .Was put in a small dish chicken plonked on top salad poor quality value for money poor

Enjoyed the mix grill and was quickly served, all good.

Friendly staff, prompt service.

No service whatsoever, as new in this area you have to ask people around for how things are being done in this place, as nobody from staff members is offering any help.

Usual fare. We ate later on Sunday. Most of the veg on the Carvery was gone. When we asked if there was more the Chef informed us that's all there is ! Whilst understanding there has to be a time limit perhaps this could be explained when only 5mins before they were happy to charge full price. The " veggie chicken" was revolting. Don't know why they would think that is what a vegetarian would want. ( dried up piece of soya about 3 inches by 2 inches) which wasn't ordered just arrived on a separate plate once we were seated. On a positive note the staff were pleasant.