Cepen Park Brewers Fayre in Wiltshire

Great place for families with children. Children can do soft play while parents are enjoying some "lunching" time:-) Nice atmosphere, great service.

I tried to go hear for breakfast with my 2 kids 4 and 5 but was turned away. There were empty tables and I even asked if I could wait but was told no. This isn't great and I probably won't be back. Disappointed!

Absolutely dreadful! Don't waste your money.

Not been there in a while greatly in proved

Not very quality food or service. Wasn’t bad, but wasn’t good either.

** SHOCKING ** Christmas menu - loaded nachos. Well, asking for the vegetarian option (1st to order apparently so they didn’t know what was on there) arrived with turkey on top (minus the bacon 😳) not vegetarian!! Main - salmon 🤢 check out the vile potatoes!! Rotting and no idea why the cook couldn’t see this on plating up!! Manager gave a free pudding but after reading more reviews, never again! If you email HR, you just get a “sorry” and thank you! Reviews are for everyone to see what the standards are expected here…,

Came here for a family meal, chose this as it has a play area ( 5 children)So sitting for 3 hours is not always ideal. To be honest wasnt really sure what it would be like !! Service from the waitress x 2 florin,lilly was v good. We were a party of 9,had a lovely long table near the bar. We opted for Christmas menu. It was very reasonable,plus came out hot,which is a must for me,and was well presented,i m sure quite a bit of frozen tinned is used, but for what you pay the value is excellent. So we were all really pleased,and the manager was super friendly to the children,what a bonus. Well done to all of you ,kitchen,staff etc. We really enjoyed it. Thank you

Brilliant breakfast Lilly and Neil are great Very good poached eggs

Hit and miss. On Sat 16 Nov staff were very helpful, offering assistance and checking we had everything we needed (we were both wearing our sunflower lanyards and I was pushing my partner's wheelchair, which makes getting breakfast a little tricky). Staff made us feel welcomed, and we appreciated that assistance was available to the extent we wanted/needed it. On Sun 17 Nov, our experience was quite different. We arrived at the same time (before last seating time), but were bruskly advised we would need to be quick to get what we wanted for breakfast. No acknowledgement that we may need a little assistance (e.g. moving chairs, carrying things) due to disability. What was particularly disappointing was that the hidden disabilities sunflower was displayed prominently at the door. Your Saturday morning team got it right - please offer and follow up with the simple help we need, and share this learning with your Sunday morning team 😊🌻

3 weeks ago we went for breakfast to meet up with my parents who had stayed at the Premier Inn overnight following a celebration for her 80th Birthday. When we arrived we were told there was no hot water for tea. On having a conversation with the manager she appeared totally disinterested that we, and indeed many others were unhappy. There are other ways to serve hot water and yet they just didn't care. What is breakfast without a cuppa? For many people it's a big deal. Us included as we're not coffee drinkers. I emailed Whitbread on my return to express my unhappiness. He said he was going to pass it onto another team. I messaged him 2 weeks later to say I had heard nothing back from them, and got no response back from him either. Approach this place with caution!

Due to work we stayed in the Premier Inn & we visited Cepen Park Brewer’s Fayre expecting a pleasant evening meal. Instead, we were met with a shocking level of poor service and a blatant disregard for customer satisfaction. The staff seemed more interested in closing up shop than serving their patrons. Once we finished our meal at 9pm, they began clearing tables around us and ushering patrons to the “bar area, which still had others plates etc on the tables, creating an incredibly uncomfortable and rushed atmosphere. To add insult to injury, the quality of the food was mediocre at best, cardboard sausages & overcooked everything. I strongly advise anyone considering visiting this establishment to reconsider, go to the fast food establishment next door. It's clear that customer service is not a priority here.

Soft play good for young children

Everything just perfect Lilly and Flo were amazing One of us had an allergy ( Lilly was amazing) from start to finish Massive well done

Super Breakfast Neil and Lilly ( chef’s are amazing) Duty manager Flo nice and polite Good atmosphere Very good impression Place is a bit dated but is not 5⭐️

Good standard food in the right place at the right time. A much needed break during a long day.

Thought we'd give this place s try after not being there for several years due to poor service. Unfortunately can't say there's been an improvement initially all was good until the food arrived. The young lady that brought the food just placed it on the table didn't advise us of where the cutlery was or ask if we wanted any sauces & was gone before we could ask . After finding some cutlery started the meal for me a baked potato withe chilli which was disappointing due to about a desert spoon of chilli on the potato my wife had the club sandwich the only issue with that meal was the chips were luke warm. Overall very disappointed with the experience was hoping the service would have improved over the years Unfortunately not & we will not be trying this place for a third time. we have eaten at a few brewers fayres around the country & never had issues like this must be the worst one in the country.

The food was adequate as pub grub goes but the chicken was a bit rubbery.

Absolute joke, need to bring the old manager back & put the new manager back in the kitchen, 1 poor girl on service doing the job of 3 people, young lad doesn’t even know what he’s serving he spends more time talking than working, waited for 15 of us to be served below average food, left with screaming kids to be told we didn’t order theirs, even though we kept our receipts, when the kids meals are finally cooked it comes up raw, service & attitude was a absolute joke, the only person with a good attitude was the young girl, everyone else’s faces look like they don’t give a shit

Absolutely awful service, we had a table of 17 and we had to ask for it to be cleaned, we then ordered and kids food was missing and they said we didn't order it so shown the receipts to prove we had and they apologised and said they would make it, the missing food then arrived raw and explained it isn't acdepr to give a 2 year old raw meat, 20 minutes later we got cooked food and only offered a £5 refund after spending nearly £300 on our table, and then they still missed off a kids pudding after all of this and waitress telling us they don't know.. absolute shockingly bad service and experience and would avoided at all cost

Needs gutting and refitting, or at least new furniture. Dingy and dated. Awful carpets. Food is rubbish too.

Stayed at the adjoining Premier inn and visited the Brewers Fayre for breakfast and dinner. We had a really positive experience with super friendly staff and good quality food. Exceptional value for money.

Food and choice is good. Cleanliness could be better.

Great spot for breakfast or cavery always had a great meal there very friendly and polite staff 😀 definitely recommend this place cheap and cheerful service great.

Waitress was rude when told politely that the fish was dry……her response as she walked away was “ooh must do better!” Shows the level of her intelligence really. Avoid!

The Sunday Carvery at £11.99 was good. The beef was cooked rare and thinly sliced. The potatoes and vegetables plentiful. The Kids meal of macaroni cheese was tasteless. Good dessert choices but a little expensive. Seemed a bit short staffed.

Just had fish and chips and the fish was dry and as crispy as the batter, the waitress’s attitude was ‘we’ll try and do better next time’ disgusting attitude. I’ll avoid this place and recommend everyone does the same

We can’t wait to visit again Lilly is a superstar From the beginning to the end Very professional and polite Food 10 out of 10 ( it’s not Michellin) star restaurant Service 20 out of 10 Was a pleasure to meet the team (Flo, Lilly and Jack) Food was great for the value of money Good larger variety ( Morreti and Madry) plus cheap brands Thank you guys

Food shocking,lasagne no pasta,cold /luke warm,.smothered chix microwaved or not even that.food was on table within in 5 mins of ordering b4 we even sat down with our drinks.for me a no go shocking

Not a patch on our usual Brewers Fayre in Portishead. The food was okay but nothing special and not worth what we paid for it. Service was quick but the waitress forgot to get mum's ketchup. We arrived at 12pm just after a very busy breakfast for them. I hope this was a one off okayish visit. I will need to come here again to be sure.

Lilly was briliant Lovely lady She’s a superstar We will return

Lovely atmosphere beautiful location. The food was amazing..the service was excellent.

STAFF , FOOD , CLEANLINESS ALL EXCELLENT WILL DEFINITELY BE BACK

Not a bad place. 1 toilet out of order when I went. on the whole the food was ok.. you get what you pay for! but the yorkshires were like rubber... friendly staff... nothing to stop me going back but wouldn't be my first choice

Been visiting for over 10 years, Always had a warm welcome until today ! What an obnoxious rude patronising man running the place! We walked out!

I stay regularly at the Premier Inn so choose the breakfast option by Brewers Fayre. Service non existent, nobody approaches you despite the sign on the entrance saying wait to be seated. Not one made of staff has spoken to us today. The food is mediocre and lukewarm. You can't even choose how to have your toast cooked, a metal plate has been bolted over the control that determines how quick or slow the toast goes through. Loud music playing, not exactly a relaxing experience for breakfast. Think I'll just go over to Morrison's for breakfast in future. £10.99 is NOT good value in anyone's book.

Very good. Halfway meeting point. Sadly no time for food. The children enjoyed the safe play area.

£4.50 for each child to use the soft play despite spending nearly £30 for lunch seems extortion. There is a CCTV showing in the restaurant so once the children saw this they wanted to go in. The soft play area isn't staffed and children were running in and out and pushing the smaller children out of the way. I had to take my grand children out after only five minutes. Very expensive for a mediocre lunch and two upset youngsters.

Service and managed by inexperienced staff. No adaptations for autistic children to menu inspite of previously being able to do this in tge same pub. They have reduced flexibility on till and staff too inexperienced to manually intervene with kitchen.

Love this place lunchtime is a pleasure

A good place to start your day, we had breakfast there

Staff could be more cheerful and helpful. I'm at the moment disabled due to operations. And there was no sign of tolerance to that fact or towards the fact that one of my guests a todler has food allergies it was just No to everything we asked which was very distressing to mother and child.

Shocking, felt like I was tricked into eating there by the offer premier inn runs with them. Food was terrible and service was shocking. Actually doing the breakfast the next morning was ok but the meal the night before was the worst I've had in a long time. Makes the Premier inn look bad having that on the doorstep and working with them.

Slow service. We were so tired from travelling from wales. Two young children who were ratty and tired. Very very slooow...Eaten here twice lately. Both experiences not pleasant. The two lady's working at bar and clearing tables have awful customer service. One called Georgia. They should be taught how to smile. I had the smothered chicken. It tasted like rubber. Tortilla chips taste like cardboard. Resteraunt needs a bit more life and staff need to make customers feel more welcomed.

Food was terrible. Staff run off their feet and there wasn't that many in. They did their best. Ordered a jacket potato. It arrived with the butter still in the packet stuffed in the middle still with its wrapper on!!!!!!!!! Opened potato and it looked like it had been reheated a miriad of times. To be fair there wasn't really anything left of it. The coleslaw had obviously come from a tub as it appeared ok.. Never will I darken their doors again. No I didn't complain as it would have been the girls running around that I spoke to and I felt they had enough complaints as I could see others complain as we ran out of there.

This place was not very busy but the food and service was poor

We are staying at premier inn and paid for breakfast but was terrible everything cold chef came out but not interested put his hand on hotplate and said it was fine . Won't be going again

Visiting Chippenham Brewers after some time away I want to give a mention to Brandon who really did his best at all times to ‘Keep all the plates spinning!’ …serving at the bar, collecting glasses, chatting to customers and going the extra mile! Well done and thank you Brandon!

We were heading back home from Chessington and needed some food. We were tired and we assumed.that brewers fayre were all pretty good after visiting a few in the past. The quality of food was absolutely shocking. It was tasteless & dry. The service was also awful. We waited over 40 mins, when some of the food had arrived. We asked the waitress if we got get some cutlery and she said she would get it after all the meals were brought out. So three of us sat there for a few minutes until we could eat. I'll never visit another brewers fayre after that visit. Absolutely awful! Honestly the worst meal I've ever had.

Food was awful today raw fish still flapping on the plate! Pizza not cooked and the manager (Issac) today was very rude he didn’t apologise just chucked it on the table after we complained. Only one gentleman ( Brandon) was helpful and done everything he could for us.

Great value, and the curry is delicious. It's quiet b4 6, but thats OK.

Great place to get breakfast on our way to Cornwall for a week.

Great selection of breakfast continental, full English breakfast, cereals, fruit,muffins, pancakes, toast, croissants etc..variety of jams butter etc.. Hot and cold drinks..etc.. Efficient service polite friendly staff, Plenty of seating options. Highly recommended a visit

Big thank you to all the staff! A great family meal!!

Great family meal! Good food, great service! Big thank you to Hannah

Good choice of food, my son and I really enjoyed our lunch. Also have to mention Hannah, she was very helpful and may sure we had anything we needed.

Really disappointed. Long journey so stayed at Premier Inn. Went to Brewers Fayre. Ordered a chicken katsu curry. 4 pieces of chicken. Ok for small child not enough for an adult. Will definitely go out my to avoid Brewers Fayre. Spoke to Manager. No joy there.

You need to amend your hours - don't say you close at 23:00hrs when you've stopped serving (drinks) at 22:01hrs on a Monday night. Stop wasting people of their time and journeys.

19/06/24 @ about 20: 30pm - Ordered a Gin & Tonic drink double that was served with no ice and lime...politely requested for ice and lime, I was given ice but told they could not offer lime as it would be a waste! after further probe was told the chefs had left for day and they could offer the lime...funny the incident attracted the attention of other patrons and it would have gotten out of hand & chaotic as difference opinions arose. Really not sure why Brewers Fayre Chippenham can not offer ice & lime as standard on request The service of the bar lady ( the older one with dark hair) as they were 2 was an utter disgust. Expect better service

Food was good value with kids eat free deal, soft play was fab for thr kids

Came for dinner on a quiet tuesday- you’d think that would mean we’d get decent meals - well… ordered two gammons and one was bearable however the second undercooked and inedible - thankfully my friend kindly shared out her gammon so we had eaten something substantial. shame the food was disappointing as service was pretty good however like i said, it was rather quiet - although saying this we didn’t even receive a check back as if this was the case we would have asked for a new meal.

Advertise open till 10.30pm ,arrived at 8.30pm Sunday ordered a drink , sat down and went back to the bar 9.04pm too be told the bar was closed. Wouldn't have minded, but still a number of people still in the restaurant. Obviously they don't need money in the pub group !

We arrived at 9.10p.m. Last Sunday evening having checked in to the Premier Inn after a 4 hour drive to be told by a very happy smiling waitress that they were closed for both food and drink !! Training needed for a little bit of “ so sorry but we have closed “ and maybe some recommendations of where weary travellers can get some food and refreshments !!!

Dropped in for breakfast when doors opened. Service was good so no complaints there. Was early and quite quiet so nothing to complain about. The food wasn't great though, buffet style which was make in bulk with no consistency or care (in my opinion). My breakfast main choice is always bacon, half was cardboard and the other half was anaemic, sausages were lukewarm, scrambled eggs were watery - never seen a strainer scoop to portion out. I was a paying customer not a Premier Inn guest. I think you can tell that I won't be returning.

A bit dowdy but everything you need for a pit stop is thee.

The double cheese burger was definitely nothing like the photo on the menu. Quite unappetizing with 2 dry patties in a bun. It was served with a teaspoon size portion of coleslaw and a scattering of chips. Meal presentation was poor and absolutely not worth the cost. The atmosphere in the restaurant was pleasant enough with an outside seating area.

Place was amazing breakfast was amazing big love to the cook service was awesome staff was so nice all you can eat and drink I'll be coming back again

I haven't been here for a few years. Looking rather tired and in need of sprucing up. Booked a table online only to be told on arrival that they don't accept reservations unless it's a large group. Told to find a table... easier said than done as lots of dirty plates waiting to be cleared and only one member of staff running about delivering the food. It was heaving just after 6 pm, and there was a line of diners queuing to order food. It can't be done on the app, which is odd these days. I ordered the chicken and ham pie with chips and peas which was a tiny portion. It was as exciting as oven chips and a microwaved pie at home... only I can't overcook the peas as well as they can. My companions had the Thai curry and chicken tikka, which they both said was good. For pudding, it was jam roll poly and custard, which, despite being simply warmed up, was nice. Like the curate's egg, the meal was good in parts. It was inexpensive, but I can't see myself in any hurry to return there.

Not a lover of these chains but needed fueling so popped in for a bit . Food was ok and edible..

Had chicken salad .Was put in a small dish chicken plonked on top salad poor quality value for money poor

Enjoyed the mix grill and was quickly served, all good.

Friendly staff, prompt service.

No service whatsoever, as new in this area you have to ask people around for how things are being done in this place, as nobody from staff members is offering any help.

Usual fare. We ate later on Sunday. Most of the veg on the Carvery was gone. When we asked if there was more the Chef informed us that's all there is ! Whilst understanding there has to be a time limit perhaps this could be explained when only 5mins before they were happy to charge full price. The " veggie chicken" was revolting. Don't know why they would think that is what a vegetarian would want. ( dried up piece of soya about 3 inches by 2 inches) which wasn't ordered just arrived on a separate plate once we were seated. On a positive note the staff were pleasant.

Came for the Sunday carvery. Only half the options to choose from. NO SAUCES ON OFFER IE MINT SAUCE 😔.

Good food and service Atmospheres a bit mwah

Delicious food, great prices. Genuinely my favourite place to eat in Chippenham.

Food was awful but the staff are really friendly and helpful

We went here today and were served by leigh, she was very helpful and professional

Someone had recommended the breakfast here ( I think they must have had covid). It was immediately assumed we were staying in nearby accommodation. We were just charged and told to sit anywhere, with no clues on what happened and when. Decor is in great need of an update. I very much disliked the cardboard breakfast, to the point of not eating anything much. The only saving grace was the juice, but after drinking so much juice, I had a need to brave the toilet. Wish I hadn't. I definitely felt dirtier leaving the toilet than when i went in, I would have been better off using a lay by. All in all, I will never revisit.

Food nice,quick service, pleasant staff

Best carvery I've had in a while. Greeted by an obviously busy, but very friendly, staff. Long que for the carvery didn't stop the quality of the food as it was topped up. And, as I see it, a long que means a popular venue 😊 What made it the best for me were the fluffy Yorkshire puds and the particular cheesy cauliflower cheese and mac n cheese. Mmmm, cheese 🤤

Where to begin... The one and only highlight of this establishment was the soft play area where my daughter had a partially enjoyable time, but as soon as we were seated, we found oursekves surrounded by screaming children and loud, drunk and obnoxious people. We ordered at the bar, but had to wait in ain't queue. This was expected as it was a Saturday, but we ended up waiting over an hour for two lasagnes and a kid's burger meal. Once our food had fi ally arrived, we were disgusted at the quality. The lasagnes has clearly been frozen and microwaved. The burger given to my daughter was the driest, most flavourless and underwhelming burger I have ever seen. We had to actually request knives and forks as they weren't provided to us. We also weren't offered any sauce and even the garlic bread was soggy, undercooked and flavourless. This is the one and only time we will be eating here and I regret the fact we even spent any money in this place. Disgusting to say the least.

The "Big Plate" for an extra £1.50 is a complete lie, you may as well just get a kids carvery as they are all the same size plate. I did however get a whole pig in blanket that was smaller than my little finger for that £1.50, winning! All in all, the meal was nice and it was a nice meal out.

Good service great food options 👌 👍 😀

We expected it to be busy for breakfast on Mothering Sunday but it was like a cattle market. We reserved a table but didn't know that gives you 1 hour. The queue for breakfast was 20 minutes, coffee 10 minutes (only 1 machine was working). In total, I estimate we had 20 minutes actually sitting and eating before we were asked to leave.

Great service and good menu also great menu for anyone on a gluten free diet.

Pleasant pub with very relaxing atmosphere

Well there was about 2 members of staff in the whole place so when our meals arrived and we asked for some sauce it never turned up. I had to go and ask again until we actually got it. The food wasn't great. I ordered my burger with just lettuce and it came with cheese and some orange gloop on the bottom. The guy at the till was great and ensured that it was all correct on the ticket so it wasn't his fault. The kitchen clearly didn't read it properly and my requirements were not met. My friend ordered the lasagne and she didn't enjoy that much. The food wasn't overly warm when it arrived so it seemed like it had been rushed as it arrived pretty quickly after we ordered. Nobody came to check how our food was. Overall just not a very good experience and we will not be returning

Disappointed. Food tasteless, service rubbish, we haven't got our desserts because the order didn't got thru. Waiting about 20 minutes for someone to clear the table, and not even busy at that time.

I am always aware of this chain being the cheapest but I had no option thus evening having to overnight, so went for something as simple as a ‘hot dog’ which came out cold… unfortunately due to the way one has to order (at the bar) I had to walk back to the bar with said dish which they literally brought the same (same plate etc etc) out again presumably having been microwaved!! I’ve now been waiting 30 minutes for a fresh dish to arrive with no apologies or interaction from anyone- shameful!!

Leigh F was spot on very helpful, polite and felt welcomed. Top stuff great customer service

Feel for the staff massively understaffed but still service with a smile

Good kids area, friendly staff, good food and atmosphere

Lacking staff unfortunately so they were running out of alot of things.

The food and service is great but it is often extremely busy and can be quite crowded and noisy.

Very nice food but since last time smothered chicken had coleslaw and salad with it this time it has been stopped in the deal bought between 12 and 6p.m, so was a bit bland

Refused entry to my son and partner at 09:30am today and told my partner that they don’t take walk ins during the school holidays and that they don’t want him to miss out on food was their excuse despite it being an all you can eat so they do not cook to order and breakfast isn’t over until half 10. My partner was able to see many tables available and my partner also checked the website after leaving the pub and would of been able to book a table for 09:45am and every 15mins after that until breakfast time was finished so there was clearly another reason they didn’t want to let him and my four year old son eat there.

Great food. Very impressed. Place needs a bit of TLC though. Looking a bit worn n weary. Missing front door Tatty n dish a shame. Great staff. Fast n efficient and food was superb for the price. Wasn’t expecting it too be that good. Company needs to give the venue some TLC as staff n chefs doing a great job

We arrived at 1 pm on a Sunday for a Sunday roast. There was no more beef, they weren't going to add more and they only served a portion of turkey, saying that the meat they had should last until 4 pm. Bad experience. Already was better. Left a lot to be desired.

13:30 no more beef, paper thin gammon only, when questioned, server said he had to make that joint last until 16:00 🤦🏻