Megan's At The Old Town Hall Restaurant (Richmond) in Richmond upon Thames

I've always enjoyed Megan's but felt compelled to share about my recent experience. I pre-booked a table for 6, clearly stating that I need a space for a baby prem. When I arrived, not only they sat me at the underground floor, when I requested to change to ground/first floor, all the staff (2 managers working at that time) were ignoring me. They made it clear to me that the tables are reserved. I had to made my case that I specifically booked with a request for a baby prem, surely, common sense would know it is inconvenient to allow mother with a prem to carry her prem downstairs. The easy thing to do is to reshuffle the bookings and why is that so difficult. It tooks a while to resolved and got us a table. The lady waitress (very smiley, forgot her name) really made all the difference! Only advice I can give, please do not have 2 male manangers working at the same time. You need a female manager who understand female struggles!

Great service by Jane and also Mifita! Great chats about hospitality and destinations

Deep frying scent throughout and extremely rude staff. Went in on a quiet mid-morning with virtually no one inside. My mother and I asked for a table as we just wanted a coffee and the front of house told us there were NO tables available despite half the restaurant and coffee bar being completely empty. Check out Hagen instead for better vibes and coffee.

Jaroslaw was amazing!!!!! Best waiter ever

Spent our family Christmas party here a few weeks ago! 10/10 service. Tameka assisted me with my allergies, so thank you!!

Jaroslaw was very accomodating and gave us very friendly service!

The place is lovely, food was nice and our waiter, Mattia was very friendly! We’ll be back for dinner / drinks next time. The fact that the place is dog friendly is also a +

First time here, great food and charismatic service. Surely will return.

Amazing service from Jaroslaw had a great evening and they didn’t kick us out as we talked the night away

A thoroughly disappointing lunch. £75 for 2 cold meals (sent back and reheated) some cold fries (sent back and they forgot about them) some pancakes (1 missing the banana.topping) for the kids and 4 drinks. Not somewhere I will be returning too. Couldn’t wait to get out of the place.

Jaroslav was our waiter. Very attentive, efficient and polite, with a big smile! Great food, well presented and good wines. Good value for money.

Booked a table but on arrival we were told that they couldn’t take orders for 30 minutes due to a large party. We ordered drinks which didn’t arrive for 30 mins. One hour in to the wait, we asked when we could order food and they said it would be another 30 mins. We had to eat elsewhere. Disappointed as we had pre booked for a birthday dinner for 2. Staff were friendly and clearly sympathetic but the kitchen was just too busy. I wouldn’t eat here again.

loved our experience here and our meal here! Jaroslaw was an amazing server and brought the vibes! Highly recommend dining here 😊

Great experience at Megan’s in Clapham with Jaroslaw. The beetroot warm bowl was great & marmalade martini and amazing service

Service was brisk and the waitress gave us the impression she'd rather be sonewhere else. The food was tepid, a request for ketchup for my bacon and sausage was met with a dismissive reply of 'we don't do ketchup'. If you are offering an English breakfast (calling it a grill isn't fooling anyone) you really should expect requests for ketchup. Why a place like Megans feels ketchup is beneath them is an arrogant stance. The toilets were grimey and poorly maintained. Feel I've been generous with 2 stars. The coffee was good and the food came quickly. Probably because it cooked hours before. I'd rather wait a few minutes more for the food to be reheated properly.

Massive thank you to Aaron for the great service and a continuous warm smile. Massive thank you.

As always, best place for breakfast 10/10

We came on Saturday and were excited to try but left very disappointed. We waited 20 mins for someone to take our order. Waited another 10 mins just for some tap water. Food arrived after another long wait. Fries were cold so asked for replacement (never received these). Food was good but expensive for what it was. Cocktails were nice as was decor. Took ages to get the bill and had to ask them to remove the fries we didn’t get back. Not sure why the service was so poor as it wasn’t that busy. Would not come again, sadly.

Great food and great service! Amani was excellent!

Delicious food and drink with friendly and prompt service. My mother had a smoothie, and I had the hot honey, halloumi and avocado toast - definitely recommend! Thanks very much to your staff for a lovely relaxing morning.

Truly phenomenal experience. Was well taken care of the food was fabulous as well as the drinks. Special mention to Zsanett and Mark who looked after us and made sure we felt welcome. Shall definitely be returning.

The food was delicious and the portions were great as well. Service wasn’t excellent after being forgotten about on multiple occasions. We waited approximately 40 minutes in between starters and mains and waited a further 20 minutes after we finished our food to get someone’s attention to pay the bill even though we were the only ones in the restaurant. I would probably come back at a busier time when staff are more attentive and it isn’t so quiet.

Although it was busy in the restaurant and we hadn't booked we were made to feel very welcome and the food was lovely.

Jaroslaw was a fab waiter - great vibes

8 gal pals, eating, drinking and being very merry!!! The food was so tasty & delicious, we shared a load of starters and then all had something different for main. Everyone cleared their plates! The service was awesome and if you can get your hands on a 50% off food voucher… you are basically winning at life!! Will defo return, great spot to get your night off to an excellent start!!

Jane was amazing. She gave great efficient service

Lovely waiter, very professional and checking in on our food and whether we need more drinks regularly

It was very slow but then Jaroslaw came and our experience got much better

Eliza and Jane were legends so kind and great service !

Sowmya was so great! Great service!

Sowmya was an amazing waitress, attentive and very friendly throughout.

Superb dining experience, exquisite food and sensational service (we are especially grateful to Shivam and Tamani at the Richmond branch). Gorgeous, comfortable and sumptuous seating. The decor is seriously stunning. We were seated quickly and went for the Neighbour Night's menu...£20 for the three course meal is an absolute bargain...and the food definitely didn't disappoint. We went for the Turkish fondue to share and the calarami. Mains were the open halloumi, shakshuka with Piri Piri chicken and open chicken. The harissa hummus was delicious. We were so full we could barely manage the desserts ... Salted caramel ice cream with Candied walnuts and carrot cake - both absolutely delectable. We will certainly be returning soon. Highly recommend. We came back two weeks later and received superb service from Leakna and Rafael. The cookie dough was to die for. We were welcomed really warmly. Megan's Richmond is definitely our new family favourite restaurant.

My 1st time here and it was amazing the food was delicious! It was friendly and calm and I can’t wait to come back! Tamani served us and was lovely ! So polite and friendly.

I love Megans and always keep coming back for the food and atmosphere but today I’ve decided to only go to the Richmond branch because of Zsanett! She was so friendly and really funny 10/10 service! Thank you for taking good care of us in our visit today!!

Enjoyed a few breakfasts, where the food was flavourful. Need more food experience. All provided with smiles and engaged service. A dinner booked.

Great service and lovely atmosphere. Served by Niamh who was lovely and attentive

This was a cute find from a visiting Aussie wondering Richmond. Tamani was lovely and a great host. Food was fabulous and I liked the hash browns which I was not what we get in Australia but these were better and so cute and since I’m missing my dog was glad to pat some dogs in the cafe

Fabulous breakfast with very attentive staff memeber Sowmya.

Lovely brunch in a chilled friendly environment. Xmas brunch was great.

Felt very welcomed as soon as we walked in. Our server was attentive, food was great, we had a lovely time.

Very welcoming staff, delicious food, warm and cosy atmosphere on a freezing cold day

Had a lovely evening, very well looked after by Viviana. Thank you very much!

Just Stunning! The whole place is beautiful. The food is incredible and the service is fantastic. We had such an amazing time. Will definitely be coming back!

Lovely staff and athmosphere. Zsanett’s service is excellent.

6 ladies all wanting to drink Prosecco but none of us like the glasses it’s served in so we did not order it. Please get champagne flutes as an option it makes a difference

Lovely restaurant, open donor kebabs and Ollie are the best!

Thank you Ollie, brilliant and friendly service!

Great experience here, would definable recommend! Brought my mum for graduation dinner and she enjoyed the atmosphereand food. The staff were anttentive annd looked after us, especially Sowmya, Oliver, and Shivam.

Had a lovely birthday bottomless brunch experience, the food and service were amazing. Would definitely go back!

Food and drink all amazing! Service was great, thankyou Millie for being so lovely!

Great service. Millie was amazing, she was so friendly and went above and beyond!

My besties and I sat here for over 5 hours chatting away and having the best time. Great food and wonderful service from Sowmya 🥰

Great place for brunch - warm welcome, cosy fun atmosphere, great food and lovely friendly service from Zsanett!

Janhavi and Shivam were great. The cookie dough was a must and my partner loved the pink vodka lemonade

Janhavi was a bundle of joy and really knows how to sell a dessert :) the food was good, but janhavi is the real reason to return. A really asset to Megan's.

What a great Wednesday evening. Rafael and the team were superb! Delicious food

I love this place. It never feels cramped and there are several tables which are quite private, helped by the rope decor. The food is different from the usual high street menus, with a Middle Eastern accent and really interesting combinations. The staff are friendly and helpful without being intrusive. Megan's is great for breakfast and lunch, but the menu is flexible enough to make it a relaxing evening venue too.

Top quality food, amazing staff, best Megan's Rafael, Oli and Sonia rock!!

Excellent brunch in a wonderful setting. Zsanett looked after us superbly - a credit to your company, she went above and beyond and made our first visit to Richmond very memorable.

We had dinner on the 24th of November and want to thank Tamani and Janahvi for their service! Their dessert suggestion was the cherry on the cake!

Tamani was superb. Very friendly and attentive.

Thanks Sowmya for serving us a lovely breakfast!

Dines at Megan’s in Richmond. Our server Tamsin was excellent and really made the difference to our visit and happily got into the Christmas spirit with us. Highly recommend the Christmas Kebab!

Lovely laid back atmosphere, good food and really kind staff

Possibly the least bottomless bottomless brunch I’ve ever experienced. Had to shout staff across to refill drinks when glasses were sat empty. Food was OK. Rules were ridiculous - all had to have bottomless and had to stick to one drink throughout. One server (wearing reindeer antlers) was amazing, but the other made us feel awkward for wanting a refill at a bottomless saying ‘I think you’ve had your money’s worth’. Wouldn’t bother going back.

Lovely atmosphere, really tasty food, and a shout out to our lovely server Grace, she was very attentive and recommended great dishes, really made our time more enjoyable and pleasant!

Lovely place for a brunch with friends. Sowmya attended to us and was incredibly gentle and attentive throughout. Highly recommend!

Ambience and service was great. Tge server Zsanett was very helpful and kind.

Really lovely brunch. Leakna was great. Thank you for looking after us.

Was served today by Zsannet - amazing service. Felt comfortable from start to finish and she was incredibly attentive. Will be visiting again very soon.

Had a lovely meet up with some family & grandchild.

The food was really tasty but the overall experience was spoilt by the awful service despite the restaurant being very quiet and there being multiple staff on shift

Zsanett was super helpful. A real star.

Delicious food/coffee, very attentive staff, always welcoming!

Me and my mum came to Megan’s yesterday and the food was delicious. Our server Ollie was so attentive and friendly and made the experience very memorable. Will definitely be returning soon.

It was my first time at Meghan’s and the food was so delicious. I had the shakshuka which id highly recommended. My server (Tamani) was brilliant too, super friendly and attentive.

Your grilled breakfast aka “brunch” for £16.5 and you serving a whole raw blowtorched onion, four tiny sad cherry toms and burned to death bacon with no condiment like a mustard. Fancy mushrooms don’t do the job. My wife’s breakfast was send away as bread was stale and bacon burned. We had to sent coffee away as well. Strong 6 at best.

Lovely Megan’s Brunch G, I have enjoyed, recommend 👏🏻🔥

Janhavi was so lovely and kind, she really made us feel welcome and the food was amazing!

Ollie’s antlers were great and the food was good

Great place for brunch! They accommodate gluten free requirements. Service is great as well, Ollie was very friendly and helpful.

I recently visited this restaurant for brunch and ordered the "Serpme Kahvaltı" for two people, which is priced per person. Unfortunately, the portions were incredibly disappointing. Despite paying for two people, we received only a single piece of baklava to share and a very small amount of cheese. Several items seemed to be sized for just one person, which left us feeling short-changed. After raising our concerns with the manager, he did provide us with extra baklava and cheese, which we appreciated. However, it shouldn’t have taken a complaint to receive what we expected from the start.

Ollie was a great server - he was very charming. The food was delicious and we will definitely be back!

I had a lovely time with my family, everything was perfect, the food was delicious. Our server Ollie was very helpful and attentive and made the experience all the more memorable. All in all it was a fab time and will definitely be returning!!

The food was delicious, excellent atmosphere and The staff Olliver was very polite , very good customer service . Well done you deserve all 5 stars ⭐️⭐️⭐️⭐️⭐️. X

We had a great experience at this restaurant, we especially loved our waiter Ollie, he was very charming and provided great service. We will be returning!!

Delicious breakfast! Best flat bread. Fantastic service by Olly. He was so good with the baby at the table. Definitely coming back.

Delicious food and great service by Ollie today!

Great food and service as always… makes for a fantastic start to the day…

Ollie was our waiter and he was delightful. Very attentive and efficient.

Ollie was a great waiter and made our book club lunch a delight

Had a lovely catch up at Megan’s, the small plates are delicious and all the servers are super welcoming and lovely. Tamani was our server and just made the whole night super special, can’t wait to come back!

Olly was an excellent, attentive server. Food was great, and loved the negroni

Tamani was our waiter today, she was very very easy to talk to and a pleasure to deal with.

We loved our waiter Ollie, he was very charming!! He was so lovely with the kids, they absolutely adored him! We had an amazing dinner and will definitely be booking to come again soon!

We had a delicious breakfast in such a lovely atmosphere. Our waiter, Ollie, made the experience even better with great service and his fun interactions with my 1-year-old nephew - kept him entertained throughout. Highly recommend and would definitely return!

Ollie provided great, friendly service and my friend and I found our food delicious. I recommend the Mediterranean tray.

Tamani is a great waiter will definitely be returning fot her great service

Lovely food and fabulous service from the very attentive Zsnatt! Will come back again x

Amazing drinks and food served to us by Shivam, will definitely come again!