Megan's At The Old Town Hall Restaurant (Richmond) in Richmond upon Thames

I ordered chicken shish which came late and cold, and my son found a bone the size of a tooth in his lamb shakshouka. Manager did not even come apologize. Only the waiter came to say sorry

Came here yesterday lunch time for brunch. As you imagine it was busy, very busy. We ordered our coffees and food. Coffees turned up quickly - the dirty chai latte was lovely. However, it went down hill with the food. I appreciate that they were busy, but 25 minutes waiting for some pancakes, bacon, and sugar glazed banana.. and some hot flat bread. Not sure about that. Anyway, everything that was supposed to be hot, food wise, was pretty much ice cold. Sadly I couldn’t enjoy my chai latte with it because the time the food arrived it was less than luke warm. I did mention all of this after I took my first bite of the food. They did offer to remake it, but given how busy it was I expected to be waiting at least 25 minutes again, so I declined. The manager must have understood my disappointment and that I was not prepared to pay for the food, as when the bill arrived all the food had been discounted. Bill should have been around £35 but was £11 instead. Appreciate the gesture, I would come back, but only when it’s not busy.

Went for brunch and had an amazing meal. I was served by Aaron who gave me an excellent food recommendation and made me have a lovely time.

Had brilliant service from Aaron!!!

I had a bone bigger than my tooth in my lamb order which i was gonna choke on, and all they did was remove that order from the bill, without even the manager apologizing

Food took so long and served cold My friend had a sharp big bone inside his plate of lamb shoulder (no warning of bones inside meal) The manager / chef did not even put effort to come and apologize Bad service and overrated food

I had a lovely birthday meal, the food was delicious and well presented. We received excellent service and the ambiance was great. I would recommend this restaurant.

We came as a big group without a booking, they looked after us so well, nothing was too much of an issue for them

Our waitress leakna was very good

The food was incredible, leakna looked after us so well

Incredible service, best food I’ve ever eaten. General manager was incredible and made my day

Food and service was so good, very attentive staff without being overbearing!

came with my boyfriend, booked for my birthday and they gave us a free dessert with a candle - such a nice touch! thanks for looking after us

Food has somehow gotten even better. Thanks Leakna for the incredible service. Mind reader.

Great coffee, lovely vibe and fab service- the staff gave my puppy a very warm welcome!

I couldn’t recommend Megan’s in Richmond anymore! We recently had a boozy brunch there and they we very generous with the service and the team were amazing!!

Delicious cake and coffee .Viviana was very friendly and helpful.

Had such an amazing time. Was walking along the river before stopping off for some Lunch. Ivan made space for me, even on what looked like a busy Saturday and made sure my allergy was looked after, and made me feel special through out! Definitly recommend the Turkish Eggs if you get the chance!

Janhavi and Robin at the Richmond branch made us feel so welcome and provided us with wonderful service.

Lovely birthday lunch with my husband on Monday at Megan’s. The staff as always are kind, efficient and courteous. The food was lovely. Our lovely waitress Romina was efficient, professional and friendly with a lovely smile!

Although haven't been numerous times to Megan's in Twickenham the on Ein Richmond was slightly disappointing. Especially the dirty fries with just a splash of cheese sauce and a tiny sprinkle of nduja. For £7.90 it wasn't worth the price at all. The brunch sharer luckily is portion wise sufficient for the price, however this time we did have a hair in the feta cheese. Not sure how it got there and mistakes happen but would expect a higher quality control.

A great value for what you get with the food and atmosphere. The skewers were perfectly seasoned. The highlight was the service - Jamie was wonderful and we could really tell that he loves what he does!

Excellent food and excellent for dogs too! Romina was very friendly also.

had a wonderful experience at the Megan Richmond branch, thanks to Sowmya’s exceptional service. She treated us very well, ensuring we were comfortable and had everything we needed. Her friendly and professional approach made our visit even more enjoyable. The food was also excellent – fresh, delicious, and well-presented. Overall, it was a fantastic experience, and I highly recommend both Sowmya’s service and the Richmond branch for a great dining experience.

Delicious Food at reasonable prices and peaceful environment to come and enjoy with friends and family and Excellent service from Sowmya who is very patient and helpful in all the way from service to suggestion about the menu and great gesture from her from the beginning

Attentive staff, great food and Sowmya looked after us very well and the manager Tameka is super friendly, I would highly recommend and definitely would come back again.

Great find, something different.

Our server was fabulous- sorry can’t remember the young ladies name . Food great really nice , service perfect . Love the decor & atmosphere. Thanks to all will return

Really lovely meal to celebrate husband's birthday - the team were great; great service, amazing food, beautiful setting. We were quite a diverse group, ranging from 5 to 70+ and everyone came away agreeing it had been excellent. Thank you Megan's!

10/10 service from the staff at Megan’s!! Janhavi was amazing and super helpful! Food was delicious as well!

Lovely brunch, cake and chai latte! Janhavi was a lovely host - very friendly and took care of us well!

Amazing service by Sarah! We arrived earlier than expected but were warmly accommodated and well taken care of. The food was delicious, and the endless drinks made the experience even better. Highly recommend!"

had a great time at megan’s! the brunch menu has so many great options. the service was also lovely, thank you to Janhavi, Tamani and Aaron

Tamani was great today! Thank you :))

Amazing atmosphere and beautiful food. Highly recommend.

Great experience. The staff were lovely and welcoming. The food was amazing and not long to come out either which was good. Have and would recommend to friends or family.

Janhavi was the best! Very attentive and helpful with recommending what to eat, she made sure to look after us from the moment we walked in, thank you Janhavi!

The best thing about this place is the staff. They are very kind and do their work really well. They make sure that you are catered to. They check on you regularly (even though we were sat in room that wasn’t in the main hall). The food is good too. For the price, I thought the open chicken was a good portion. It tasted good too, and I barely used the sauces to complement the flavour. My only nit is that the flatbreads are a bit too doughy/flavourless. Would be better to make them in a tandoor, but I understand that this requires a bigger expense. Perhaps serving with a different style of flatbread, one with more char, would be better?

Janhavi and Tamani were such lovely servers! We’ll definitely be coming back!!

Janhavi served our table and she brought the excitement and lifted our spirits immediately! She made solid recommendations on food and salads for my partner and it honestly tasted amazing! Food and service amazing 10/10 coming back. If you’re a coffee lover try the iced espresso cube shots!

Fabulous dog friendly place in the heart of Richmond! The highlight was the service by the lovely Janhavi, than you so much, we will be back!

Very good meal, generous and of good quality. The waitress was very pleasant and efficient. My only regret is that we asked for 2 portions of mezze quoted at £22.90/person and were actually brought and charged for 4 mezze, bringing the total bill to almost £160 including 2 starters and 5 drinks. The menu and the waitress were misleading, which is a shame, because it would have been a perfect meal without the surprise of the bill. The mezze are very generous, a platter for 3 good eaters or 4 normal eaters being quite sufficient. We had more than a third of the mezze left. I don't know if the waiters' mission is to increase the bills, but this is the first time in London that I have encountered this lack of advice and transparency when ordering. We were offered extra bread with the falafels, while the mezze arrived with a large quantity of bread that we couldn't even eat. In this regard, despite the taste I have for the place and the cuisine, I don't know if I will try a second visit.

Had a fab time. Food was 10/10, service 10/10 thanks to the lovely Sarah who served our table! Will defo be back soon! Highly recommend

lovely atmosphere clean facilities delicious food friendly and attentive service staff thank you !

Sarah and the team are great - so accommodating with our 2 year old. Great kids menu, lovely atmosphere

Amazing service, the staff was incredibly friendly and helpful. Fabulous food. Definitely recommend.

Stellar service provided by the team here & the food was absolutely immaculate. Definitely the best Megan’s in London. Management were also amazing and extremely hospitable to my requests.

Lovely thanks. Great service from Tamani.

Lovely atmosphere, very attentive staff, lovely food.

Great experience thanks to Ivan!!

Loved the open chicken would recommend!🤤, great service from leakna thanks Megan’s team👊

Went here for lunch with a friend over the weekend. We ordered a main and a desert each. Both courses took ages to arrive. We asked for water twice that never arrived. I also witnessed the manager on duty belittling and talking down to her team on several occasions. When we ordered the bill, we had to ask several times if we could pay.

Tamani was very friendly and efficient

Had a lovely experience in Megans Richmond for a Sunday Brunch. My waitress Janhavi was amazing and attentive and made sure my experience was the best it could be. I cant wait to come back again with my friends and im sure ill be served just as well by any one else. Thanks!

I visited the Megan's (Richmond) last Saturday and truly enjoyed the experience. The servers were fast and attentive, and the food was really delicious and worth the price. I would recommend people visit this branch.

I came on a Sunday with two friends. They took 30 mins for someone to come to take our order. We were quite hungry at this point. We asked the waitor about the sharing plate for x2, first if he can make it for x3. He said no, he suggests we get this and another main to share. We told him that two of us don’t eat beef and asked which parts of the platter contain beef. He said the burger and this other meat. We asked if we can replace the beef with anything else, he said no. As there was only 2 things containing beef, there was still chicken and lamb kofta on the platter so we ordered that and another main to share. We ordered falafel hummus as a starter and brownie for dessert too, and tap water. We told the waitor to bring whatever is ready first. 40 minutes had gone after our order was placed and we didn’t even receive the tap water, or starter. No one was coming near our table and it was hard to call anyone. We eventually stopped a waitress to get us tap water. After some time we stopped her again to ask her about our started. She asked if we asked for the food altogether, we said no we said whatever was ready first. She brought the extra main we ordered. Shortly after, the platter arrived. I wanted to double check what parts have beef so I asked the waitress, she said the two meats and also there’s beef in the lamb kofta. We were shocked as we were not told there’s beef in the lamb, and we only ordered the platter as there were a few non beef options. We told her this and she called the manager. The manager came with a lot of attitude and was arguing with us saying we’re wrong and the waitor did tell us about the lamb. We heard what the waitor said and he definitely did not mention the lamb. So we said this was not true and she kept arguing saying we were wrong. After back and forth arguing, she started talking about halal meat. I’m not sure if she understands that Hindus not being able to have beef and Muslims only having halal meat are two different things. I’m not sure why she kept mentioning halal, it had nothing to do with us. We never asked if it was halal. She said eventually, she will have to take the lamb kofta away and swap it for some halal lamb. We asked if it contained beef and she said no. The starter came and she brought a small plate of shredded lamb. She didn’t eventually take the lamb kofta away like she said she would. The food was very average and wasn’t great. It tasted a bit funny. Everything was tasting weird even the falafel and hummus. The flavours were not right. We were so hungry that we just ate it at that point. They brought our brownie and that was the only thing that actually tasted okay. It definitely was not worth £75 for all of that, when i eat out and i’m paying all of that, I expect the food to be tasty and the service to be good. Was disappointed and won’t be coming again.

Ivan is the best. He was very welcoming and make us feal great. Calamari was delicious.

Sowmya was such an attentive and friendly server. Please give her a raise NOW!

Arrival welcome wasn’t the most welcoming. Service from our waitress however was friendly but became less attentive once our orders were placed. We both ordered double chicken kebab and it arrived with the meat cold. The chicken didn’t seem to have been cooked on a grill tasted boiled and rubbery. Cocktails were very tasty. Wouldn’t return for mains but have previously had a decent breakfast here. Hopefully just a one off.

Disappointing Over cooked then under cooked food Small portions Slow service

Ivan was really attentive and looked after me and my family , will be returning !

Aaron and sowmya were amazing. They were both so friendly and accommodating and provided such a personable touch to our evening

One of the worst places I have ever been to, service was slow took over 20mins for one drink which we had to keep reminding about. We were given water jugs which we never asked for as we were having other drinks and we were charged an excessive amount for them because they charge per glass and they are apparently refillable which we also wasn’t informed about.

Great food and atmosphere. Service was top notch, thank you Ollie and team! Would highly recommend

Fresh coastal interiors with an excellent feast of Mezze food. The butternut squash and feta side dish was a real treat. Compliments to this Richmond branch's staff who catered to all requests.

We had a great night! The food was amazing and Ollie was very friendly and helpful. We will definitely be back!

Mi trabajador de apoyo y yo adoramos venir a esta sucursal de Megan porque el personal es muy amable y competente. Cuando mi trabajadora de apoyo mencionó que sus huevos escalfados no estaban hechos correctamente, el camarero rápidamente le ofreció algo sobre la casa, así que NO había ninguna sugerencia de que el personal de espera no puede tomar decisiones. Ella pidió un delicioso batido para ser compartido por nosotros dos 😋, se podía decir que se hizo allí y luego y era increíblemente fresco. Continuar con la gran comida y el servicio, el hecho de que ambos adoramos los perros hace Megan's un lugar especial para nosotros.

Managed to squeeze us in before our theatre reservations. Good quality food and attentive service. A hidden gem if you will.

Fantastic service! Would recommend.

Nice to go somewhere that is not part of a chain. Friendly and accommodating staff. Food was plentiful and delicious

Cosy environment with professional staff and delicious menu.

Good and reliable food and service. Would appreciate a wider veggie main courses election like aubergine shakshuka.

Our waitress Niamh was wearing the brightest smile on her face and gave us lovely service all evening. It really made the experience very enjoyable!

Lovely place serving delicious food. Will be back for sure!

Food was not as good as I remember . Flatbread a little more doughy and cold and hallumi a bit rubbery so overcooked? Was not able to use my bday Prosecco which encouraged the return visit as only 2 of us . Disappointing on this occasion.

Great food and fantastic service. They were great to deal with my food allergies too.

Four is us had a gorgeous lunch here with a bottle of Presecco for a small celebration and it was lovely! The food was delicious, the atmosphere was great and the service excellent.

Just popped in for a quick coffee and some desserts. Sarah took care of us—she was so nice and attentive. Definitely coming back soon!

Great food! The cookie dough was delish. Great service from Sarah

Best experience at Meghan’s yet

First time being to Megan’s, Sarah was our server and all I can say is she is a breath of fresh air! She advised us on the Megan’s sharing feast and it did not disappoint ! She has recently joined the team and shared her newly formed knowledge about the business with us! She was attentive, charming and provided prompt solutions for our requirements! We will definitely be back! Absolutely amazing experience!

Lovely restaurant with interesting offerings!

Great place to grab a bit to eat or drink. Cute atmosphere with friendly service!!

La comida era muy sabrosa, sin embargo, el servicio era bastante lento y teniendo en cuenta que era un martes por la noche y no ocupado esto no fue genial. La decoración era muy bonita.

Sarah was great and looked after us really well.

Excellent brunch. And good service by Sawmya. Love dogs but don't think it fair to eat while they beg, nor impose them on others.

Great service and atmosphere! Lovely staff and amazing food. Definitely would recommend to anyone visiting Richmond.

We come here very often, love the food and service. Leakna was our lovely host for the evening and was great with her recommendations and brilliant service, can’t recommend Megan’s enough!

As always, Megan's never disappoints! Had a wonderful service from an extremely pleasing staff & manager last evening. One of us had mushroom allergies, so the manager took it on himself to assist with the order. The surprise Bday cake towards the end was a true class from the team! Stay awesome Team!

I met my friend for lunch and seated in a corner next to a group of people and their dog jumped up at my table when our food had just arrived. They should have a section for dog owners as this has put me off going again.

Even though it was a rainy Monday night- Ivan the manager made us feel so special. Fantastic food and service!

We ordered brunch plates and portions were extremely small for the prices charged - see attached picture. We raised the portion issue and got offered a slice of toast. After only being in the restaurant for 1.5 hours on a Monday afternoon we were told they needed the table back, despite another 4 tables nearby being empty. My friends recommended meghans but were shocked by what we received today. We left disappointed and hungry. EDIT: I reached out to Megan’s as per their reply… no response 😂

Marnie was an absolutely fantastic hostess, so attentive and I love how she repeated the orders back to ensure she did not miss anything, we were a large group and she handled all orders effortlessly! The food was amazing and everyone in the group loved what they ordered! The atmosphere was lively and jolly which was great for us but could be abit loud at times. Best expresso martini I’ve ever had 10 out of 10 !

Tan decepcionado, que vine aquí con mi madre como a menudo hacemos un pequeño fin de semana en Londres y pensé que este lugar se veía precioso. El lugar era hermoso y graciosamente bromeé que esperaba que este lugar no fuera uno de esos lugares que se ve bien y tiene mala comida. Tenía mala comida. Las papas fritas eran como las papas fritas McDonald’s, los cócteles eran caros y a la par con unas cucharas de intemperie (después de mencionar esto el camarero nos dijo que de hecho eran premezclas) los calamares eran sosos y me daban una ola de dolor de estómago mientras esperaba mi principal ( unos 40 minutos ) y mi principal de shakshouka era promedio. Por favor, no se deje engañar por el hermoso interior, la comida es increíblemente pobre!

Popped in for mid afternoon coffee only to find that they had run out of milk and despite being located in town nobody had gone out and sourced any!? Utterly bizarre. When I say popped in, I mean it was quite a palaver to get in being a wheelchair user. They do have a ramp and ask you to ring a doorbell for assistance with it, which would have been fine if anyone had realised we were ringing the thing. Fortunately a couple of exiting patrons offered to attract somebody's attention and I was somewhat precariously rescued from the pavement. Be warned, the ramp is not user friendly if your wheelchair is 27 ins or over in width. The place itself is nicely decorated in a sort of Boho way, using macrame hanging decorations to give the illusion of section privacy. It was extremely popular with tables filling as fast as they were emptied. The service was slow, probably due to how busy it was. The atmosphere was fine but to be honest we won't be back. Too difficult to get in, to be served and to have a coffee with real milk rather than nut water/juice.

Delicious feed and super available staff! Sowmya's service was great, she took time to explain us all the dishes. Strongly recommend

5* service Food was very good Restaurant was busy but not noisy

The Hash browns ? , am not sure if the chef had a stoke way through inventing this dish , and they just gave up on it ! Theres nothing really wrong with the dish it's just not a hash brown. It's more like they wanted to create a mozzarella ball out of potatoes or something ! Or Tater tots as the waitress so "lovely" called them

Great restaurant. The food was very tasty, there were many vegetarian/vegan options. The atmosphere is really nice and the staff are friendly. It's not super cheap but it's worth it!

Food great but can be very spicy hot.