Medina Quay Beefeater in Isle of Wight - Phone Number, Reservations, Reviews

Unfortunately, I didn't have the best experience. Me and a friend visited leaving the place to feel unwelcome and possibly never to go back to. There was no warm welcome, or positive vibes from within the restaurant. I did end up asking for a redo with my food due to it being overcooked, however when confronting the staff the response was quite blunt and short. My friend was quite disappointed as she has had a really good experience in the past. So hoping it's just a one off?

Good and service great will return

I can tell you this, I am not a happy customer. We ordered at the bar, and my dad ordered the double stack beef burger. Since I am fussy, I asked for the chicken burger but only with cheese and bacon inside. However, somehow the bloke at the bar misunderstood that for extra chicken in my dad's burger. So when he served us with our food, I didn't get anything, so my dad had to re order it, with my fussy customizations again (lol) and then when it finally came, even though we specifically said, 'only cheese and bacon' it still came with barbecue sauce and salad and all the stuff I don't like, which I specifically don't like and that's why we took it out. So I was really disappointed about this and I didn't eat much so my dad had to give some of his extra stuff. The only thing I found nice was the dessert, which to be fair was really nice. Doesn't make up for all the faults, though. Not coming back here.

Typical Beefeater food quality Long wait times for food service

Run out of carvery on a Sunday at 3 can't even get served a drink at the bar

1 star is just because the drinks are good. Both the food and the service was terrible. Okay yes there was 10 of us, 2 had tomato allergies, 1 being me with and orange allergy and a 1 year old with a soya and egg allergy and 1 with an onion tolerance does not excuse the amount of mistakes that took place. It took two ours just for 5 starters, one of which my brother in law ordered nachos, they didn't mention the cheese sauce had onion powder and just gave him a plate of Doritos, they didn't even think to great normal cheese on it. He sent it back, then when it came to his food after they finally started bringing them out just short of 3hours after ordering just to tell him he couldn't have his meal as the gravey had onion powder in it, they didn't think to mention that sooner, why? Not only that but he has 2 kids, the 1 year old with the soya allergy and a 9 year old. They completely forgot the 1 year olds food, which was a kids spaghetti Bolognese and the 9 year old got there kids tomato pasta. They tried making out the kids toamto pasta was the Bolognese, well I'm sorry but there was no meat in that and we all know what a Bolognese looks like, even so, if that was where the hell was the tomato pasta. See I'm not a professional but even I know restraints should serve kids first. It was gone past 9 there bed time at this point and they was starving, my brother in law walked out with the kids with the 9 year old crying his eyes out. Not only they they completely missed a meal in which they had to wait another half an hour to eat. Sorry but service and the wait for food and everything was apoorling and we all refused to pay as it was disgusting. We payed for the drinks then went to McDonald's, just so the kids can get a proper meal.

We arrived slightly early but they very quickly found a table for the 9 of us. Very friendly, helpful staff, excellent food despite restaurant being full and extremely busy and lovely setting. Cooked option on buffet service help yourself and good choice of cold and pastries regularly topped up. Really good value and very near to Fishbourne ferry terminal. Can highly recommend.

Staff were so welcoming and attentive. Great selection of continental breakfast and hot buffet. Beautiful views of the Medina estuary from the restaurant. Will Definitely be back with our daughters next time we visit the island, thank you :D

Place is massively understaffed waited an hour for food both times we visited absolute joke of a place

Service was amazing. Special mention goes to Sharon who did an amazing job and made sure we were looked after. Food was nice too and had 25% off!

High cost performance, you can give it a try

An amazing meal as always the staff freiendly. Bailey and shaz are brilliant the service was amazing.

Went on Wednesday for breakfast and was very good at Sharon, waitress recommendation about the pie went back today, Friday and was lovely. Sharon very attentive and very friendly and will go back again for two reasons, one because Sharon so lovely and two because the food very good.

Excellent service. Going above and beyond to get us in, in a busy time! Incredible staff Charlotte was our server, very accommodating! Hut all staff deserve recognition

Service was fantastic on Tuesday 13th August at 21:00pm as I was staying at the hotel. Lovely menu & drinks. Drinks were very cold what I needed as the weather was crazy hot. My pint was flat the first time, and they swapped it over without a problem.

Wonderful service from Bailey. He couldn't have been more delighted to help, and was very patient with our changes. A lovely evening. Thank you.

Went Saturday evening, waited a while to be greeted and seated, had to ask to be moved as directly under ac and it was cold! Moved to another table and served promptly for drinks (not a happy waiter) then a waitress greeted us, said she would take our order shortly but she had a great personality and was smiling. Order taken, mixed grill, steak, chicken burger and ribs chicken combo all delicious. Sharon the waitress was a joy and made our evening.

Went here for a Sunday roast with my family. The chicken was lovely and a nice portion size. However the lamb looked like bacon, there was no stuffing available (we weren’t late in for Sunday dinner nor was it busy) the portion sizes were awful and there was minimal gravy which when asked for more we were told it’s £1.49 per person for a tiny pot (refillable). One of the members in our group complained, returned his lamb dinner and didn’t eat at all! The manager came over and said that people always moan about portion sizes and always complain about the lamb and beef. He said he has to serve what he’s told to serve and did offer us all 3 lamb meals for free plus a discount on top. I cannot fault the service offered here but the food was awful and I would not recommend this restaurant at all.

Bailey at the bar was exceptionally helpful, processed our order very quickly and got us a copy receipt very efficiently. Couldn’t ask for more from a server.

I’m amazed at all the good reviews to be honest. The woman took our orders when we first got there and she never came back again until the very end. She never checked if everything was ok, she never asked us if we wanted another drink, we had to flag someone else down eventually to get sauces and drinks. My daughter’s food order was wrong so they had to redo it, which meant she had to sit there while we ate and finished our food, then had to eat on her own. We never got asked if we wanted desserts. In the end we flagged someone down and asked for the bill. We gave the girl our Blue Light discount code and off she went. Then the original woman finally came back with the bill and apologised for the food mix up and said she had removed some drinks from the bill. That’s great but she also charged us full price without the Blue Light discount. To top it off we never got the desserts that were part of the 3 course kids meals that we paid for. The only saving grace was that the food was nice. Won’t be going again.

Great price for all you can eat. Kids loved it Definately recommend 👍

Lovely food and excellent service

Came here for the breakfast menu with my family from having travelled over via the ferry. Good selection of hot food on an all you can eat offering, where you help yourself to it. This also Includes pastries, fruit, yogurts and toast/crumpets/pancakes. There was also a small selection of different cereals avaliable. All of this includes free refills on tea, coffee, apple and orange juice. The added bonus, was the person who served us and got us seated gave us vouchers for our next visit for 25% off, which was a nice touch.

Extremely slow service - don’t going you’re thirsty!

Fabulous breakfast this morning - wonderful service from Claire and Dave who worked tirelessly to make sure everything was spot on for all the customers. The food was plentiful with well stocked choices. Hot food was piping hot as it should be and very tasty too! Definitely recommend

Sausage taste like batty , absolutely shocking

Had a great mixed grill and you can upgrade the steak

Had Sharon as my server tonight she was absolutely amazing the food is the best I have had in a beefeater in a long time. Steak was proper juicy just over all really good night and time just flew by

place gets 5* for food alone! i had the ribs with a chicken breast, and i was not disappointed. sauce was amazing, the ribs had more meat than bone which was a brilliant bonus, my chicken was chargrilled beautifully. the smokehouse tomato sauce i had from the 74 range was also delicious. service was slightly meh as it took a long time to wait for menus and the bill and any requests etc, but we didnt mind.

Staff were really attentive and very friendly and remembered our party from a previous visit and treated us like old friends. Food was reasonably priced, and unlike similar chains, food does not taste like it came from the freezer and microwave to the table. This was a visit the day after the festival had finished so still had a lot of workers in and out and quite busy too.

Great location 5*, food good quality 5*. Only improvement is on the service side. Waited at reception for 7 minutes, while being totally ignored by staff. No courtesy of 'we'll be with you in a few minutes'. General table service good. Then same scenario again when we had finished our food and wanted the bill for the food, everyone avoiding us and dragging the whole process out. Overall a good meal, minor improvements would make it a great meal.

Stayed here for work on the island, really pleased with the food served here. Consistent excellent breakfasts for the 4 days I stayed. The mixed grills are very good and very well presented. The staff are friendly and approachable and I look forward to visiting again. Thanks to Sharon and Dave for a good experience!

The food quality was poor unfortunately, some food was overcooked, dishes were disappointing, very overpriced for the quality! However staff were polite, friendly, and helpful

Good food, great service from both staff and manager. Polite and accommodating.

Staff were friendly and attentive. A jolly atmosphere. Very clean

Family friendly venue with an excellent breakfast buffet. Arrive early to avoid the rush.

This is one of the most friendly places I have ever been, Sharon an her crew made the dining experience magical, the food was amazing and the sticky toffee pudding was the best I'd had in years. I will be going back there when I visit the Isle of Wight again

Very nice food, amazing service by Sharon :) Will be back again

Amazing curry and rice just enough spice for and will definitely be back

Great food, lovely staff will definitely be back very soon

Great food, awesome staff. Will definitely be coming back.

Maybe just bad timing but.....the food was really bad! Fish had been cooked more than once so was chewy and the nachos were tiny bits of tortillas swimming in cheese sauce and guacamole was close to frozen. Bar was not manned. Staff were friendly when we seen them. Overall, a waste of money. Such a pity.

Arrived at this place a little later in the evening due to a really bad experience at a restaurant before arriving here. The gentleman that saw us in, family of 6 couldn't have helped more. He managed to get us a table despite the restaurant being busy and we all got what we wanted to eat. Service was really good throughout and food was good too.

Had a fab meal here with my wife. We were served by a young man named Bailey. Service was second to none. Bailey was very friendly, polite and helpful. Keep up the good work young man

Only popped in for a quick drink with friends, but got talking to the Barman - Bailey, and he persuaded us to stay for something to eat as well. What a great asset he is to Beefeater! Always smiling and nothing was too much trouble. I thought last time I was in that he was having a good day, but he is consistently happy,helpful, and a great salesman. Well done Bailey

Worth a visit. I was looked after by Bailey, a well mannered and polite chap and enjoyed the food. Also located in one of the nicest parts of Newport. Happy to recommend

Decided to prioritise the table of 15 chavs next to us leaving us with 35 mins of waiting before we even ordered.

Lovely meal, great surroundings and perfectly made drinks by Bailey the bar man!!

Had a really nice meal and drinks at beefeater but I have to say what made it extra special was the lovely bar man who couldn’t do enough for us. I believe his name was Bailey, he really does make a difference!

Lovely food, but a shout out to Bailey the bar man who went above and beyond with fantastic service for us .

Bailey the barman was brilliant! polite knowledgeable and cheerful

Great service, had a slight issue with their online booking system but they made sure to accommodate us

We initially reserved a table for breakfast at 10:15 AM. When we arrived, we were informed that the breakfast items would be removed in 15 minutes and that we would need to eat quickly. This immediately put us off—why allow bookings at that time if customers are going to be rushed? We declined and left. The next day, we rebooked for an earlier time. Although we had more time to eat, the food queues were extremely long, and by the time we reached the front, almost everything was gone. Overall, it was a very disappointing experience.

Lovely Meal Today, All 4 mains tasted lovely which is great compared to last time. 👍

Rude staff, mediocre food and overpriced

Sterile atmosphere. Top drinks prices locally. Breakfasts ok. Breakfast staff wonderful

Stay here for work it does the job

We had a lovely meal,well cooked, hot and presented well, staff were courteous,polite and helpful, first visit here, will definitely return.

Brilliant place and lovely beer garden. Staff are lovely

Food was lovely as ever, and nothing too much trouble when needing to make changes due to dietary needs. Never had a bad meal here. Service always with a smile, lovely pub, so very well run. We will be back soon.

Lovely meal, great friendly staff, Sharon our server, was brilliant, she was friendly, polite, and a great representation for your restaurant.

Thanks for the lovely service Sharron 👌 especially impressed with the calamari, delicious! And couldn't go wrong with the biscoff sundae! 💯 very attentive, polite and friendly staff! Great evening here!

Tiny portion for £14 for the lasagne.

Vegetarian offerings seem to be reduced from what they used to be.

I came in for breakfast and both of the staff was fantastic they took me through what was on offer there was nothing out of there way there names was Claire and Kelly

Very relaxed location, staff were very friendly and helpful. All you can eat breakfast was good quality and well worth the price, even coffee from the machine was good.

I had dinner here the other night it was great service and great food I will be bringing back family I would highly recommend

Unfortunately the roast option was gone by 5pm Sunday went on menu burger and fries Honestly it was a school meal £37 !!!

Great place to eat, we are regulars at the beefeater and it’s always great food with great staff. All the staff are so attentive and work so hard. We love it and it’s always are go to place

Great meal and service as always

I went out for my birthday and order a eel done sirloin steak, I wish I cooked it my self it was if they forgot about it on the grill, no flavour, dry and crispy, I could taste smoke when I took my first bite it was awful. I would have understand it it was just my meal but the fact that everyone at the table was disgusted by their meals, it was awful, everything was either overcooked/burnt or half cooked. The chefs clearly didn’t take any pride in their work. I went to complain about all of the meals and then the rudeness from the manager was appalling, as I explained how the steak was burnt he cut my sentence short with “you order it well done” well done is cooked not crispy as I explained after I said I cook a better well done steak he snapped at me and said “do you cook it on a charcoal grill” and in fact I do. I would never eat there again the service is awful I would be ashamed to have staff like that.

We use many Beefeater venues and the service and food at Medina Quay was really very good. Only downside is that the place itself was drab and could do with a clean and re-decorated. It was in a good location, just needs that extra push.

Welcoming, attentive service. Good food, and vegetarian options. Enjoyed our visit.

Been here for breakfast many times and I have always had an amazing breakfast. Great selection of food, both continental and cooked. Crispy hash browns and perfectly cooked sausages, you can't get better. The food, staff and management make this place arguably one of the best places on the island for breakfast!

Beautiful Sunday roast very friendly people.

While the staff were very friendly and the service was at a good pace, I feel that the food was very mediocre which unfortunately was not reflected in the price which I feel was definitely a bit high.

We go there every Friday afternoon. It's great.

Something went wrong with our order which took almost an hour to arrive!

Food and staff fantastic can get quite busy at times so waiting for food but that ever bothered me all round fantastic place bar man Bailey top service

Poor quality, quantity, overpriced food. Service tolerable. Pathetic portion of chips for a dish costing £17! Charged 90p for bbq sauce! That was served in a dish not a sachet as advised!

Sharon our waitress was very helpful cheerful and so happy, was checking on us periodically to make sure everything was OK with us. All in all a very happy time for us enjoying a lovely meal thank you

Great atmosphere, friendly and attentive staff, thanks Bradley. Lovely fillet steak cooked to liking. Bottomless glass of zero coke quenched the thirst. Third visit in as many months. Will definitely return and highly recommend.

Visiting my mum on the island & picked here for our family meal. Service was ridiculously slow especially as it was empty! We had to asked for the lunchtime menus (we had a feeling they didnt want us to have the cheaper options!) im giving it 3 stars because the food was actually nice! Apart from my dessert that came up completely frozen still 🤦🏻‍♀️the pot washer lady / kitchen lady was really lovely and apologetic. The manager was nice too (man) however there was a young girl with brown hair that had no customer service AT ALL. Upon paying for our bill 2.5hrs later….we realised we had actually been overcharged for the 3 course meals we ordered. The rude women said ‘take your receipt to the bar and he will refund you’ no thankyou no sorry nothing….(after searching for the receipt we knew we gave her we then realised the manager already had it 🙄) we did get our refund in the end but wont be returning. If you dont mind nice food but slow and poor service this place is for you.

Chicken melt and double stack burger delicious meal, friendly service plus a discount for next time can’t be bad 😊

I would just like to mention the great service offered by Bailey (the barman). Proper service with a smile 👍

Aggie has been brilliant .Exceptional service! Our experience was elevated by the attentiveness, efficiency, and warmth provided by the best waitress. Her professionalism and genuine care for our satisfaction truly made our dining experience memorable. We look forward to returning and being served by such a standout member of your team.food was good but double crispy wings has been a little more crispy this evening.

Very friendly staff and efficient service on a busy evening.

Great place to visit. The food (and choices) was fabulous and a good selection of drinks to choose from. Highly recommended

Despite being extremely busy today we had a lovely breakfast. Hot plates & hot food. Buffet breakfast was topped up quickly & staff were working very hard to clear tables & seat customers. A good team effort all round. Many thanks.

Good food, reasonably priced, very friendly and helpful staff.

Throughly enjoyed my treat there. Thank you

We really enjoy coming here. The food is good and the service i think is great. Great views over the River too.

Such friendly staff! Always happy to assist with anything we needed. Had the most amazing espresson martini cocktails made by Bailey too! Thank you

We were greeted with a smile ,server 5427 Aggie was very good ,looked after us all the time , very nice , food was hot, well cooked ,Good price, chips , burger and cheesy fries , lovely, the fish on the menu said code beer batter, by it wasn't it was haddock, but it was nice, crispy batter,BBQ sauce 99p extra so I didn't have it, it was a high standard,

Has plenty of parking. Efficient, friendly service.

Very welcoming service. Enjoyable food.

Bailey the barmans cocktails are THE BEST!!! Thank you for a great night x

Pre booked a table, when turning up with my family, we were seated on a table near the entrance with awful bright lights which are not ideal when having a meal, so kindly asked if we could have an alternative table. We could see free tables, however we were told that was the only one and basically like it or lump it. The member of staff was unhelpful and rude. We decided to leave and go elsewhere where we'd get better service.

Bailey the barman made the best cocktails and aggie was the perfect waitress. Thank you guys x

Great food and friendly staff 👌.