Based on 4.901 opinions finded in 5 websites
Based on 4.901 opinions finded in 5 websites
Nº 488 in 654 in Perth & Kinross
Nº 106 of 127 Other cuisines in Perth & Kinross
Opinions
Very nice food, great service as always. Nice restaurant, lovely and clean. Plenty of choice on the menu and prices are ok. Would recommend.
jeanette g . 2024-11-01
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Lovely cosy room , lovely big bed , but did request 2 single , great entertainment, didn’t stay for food as we visited the enchanted Forrest, but the restaurant was really busy for steak night , breakfast we didn’t enjoy , sausages were really pale potato scones overdone coffee and tea luke warm .didn’t complain tho as the girl who served us was in a mood . Overall would go back .rest of the staff were lovely
Maureen M . 2024-11-01
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Disappointed that we had to leave a lovely bar /restaurant because of all the dogs in the place. My wife is unfortunately highly allergic to dogs and we counted 14 in at the point that we had to leave. Why can't people come for a drink or a meal without their pets? We went to the old mill instead and had a lovely time.
A Mac . 2024-10-28
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Booked dinner for 2 at McKays. It’s a combo bar , sports bar and Resturaunt with a fish and chips shop ( with tables and chairs) attached next door. Very busy but got a table by the window in the restaurant. Very nice. Football on the numerous tvs but no sound, so ok if you’re not into it. Good service , good choice on the menu , mostly Scottish fare and good quality. Also big choice of beer and wine if a bit expensive but average for Pitlochry.
Bobnimmo . 2024-10-27
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Full marks to staff for the cleanliness of rooms, excellent bathroom facilities, plenty of staff on hand for their attentiveness to serve with a courteous manner, we had a Sunday package which was excellent value, Sunday roast, and morning breakfast.
Andrew H . 2024-10-27
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Went here for cocktails and had a lovely time! Great atmosphere and good choice of drinks too!
James Jeffery . 2024-09-23
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Came in here at 11.25 today. Waiter came to serve us at 11.31 and told us breakfast finished at 11.30. Wouldn't take order. Disgusting!
Denise Mitchell . 2024-09-18
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Noisy room! A pump(?) runs half the night at least until 11:30 p.m. and from 5 a.m.! constantly in between occasionally. Room otherwise ok, bed good, shower temperature constantly fluctuating. No room service.
Gert Wolffhardt . 2024-09-16
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Wij bezochten pitlochry en wandelen hier langs, zijn hier binnen gelopen voor wat te drinken, maar het zag er gezellig uit, dus ook wat gegeten. Alles was prima
Anneke S . 2024-09-02
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Terrible disgusting fish at this place. Supposed to be haddock fish. Absolutely not haddock. Grey flesh definitely not haddock. AVOID
Peter L . 2024-08-31
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Basic customer service and hygeine is sorely missing here. These pretenders are heavily reliant on their product to draw people and clearly they have an issue with basic manners, politeness, and especially with hygeine. The tables, salt shaker/ condiment bottles on the tables, the floor, windows and door handles are all sorely needing basic cleaning. The salt shaker on ALL tables, but especially on ours, was thick with built up dirt. If this is what its like on the tables we ate from - what is it like in the kitchen!? The fish did not seem to be fresh (frozen fillets) and it would be amazing to find out that it was actually haddock - sadly it appeared to be something else! I have visited once, I will not visit again. If you have another option for something to eat then I would recommend giving that a punt. If you dont have an option - I would recommend having chips only and not 'sitting in'. I raised my concerns regarding the cleanliness of the salt shaker (yeah, whats the point in listing it all out for them?) and they could not be less interested. The 'boss' behind the counter could not be less interested. Sadly, this is many peoples experience of Scottish fish and chips.
Chris A . 2024-08-29
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What a lovely surprise! Everything was spot on, from the food to the staff. I had the chicken satay and it was absolutely delicious! For dessert, the lemon tart was to die for. They had a quiz which made the evening even more pleasant. Massive shout out to the staff! Everyone was so friendly and helpful, what a great vibe. We had our dog with us and the staff was super nice to him as well. 100% the place to go to in Pitlochry!
Ana . 2024-08-29
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We’ve stayed a good few times. It’s brilliant because it’s dog friendly AND the rooms are so nice and clean!! We’ve found when going away with the dog, you sometimes comprise on the comfort and cleanliness but not here! We were in 105 with our 6 month old baby and dog and it was perfect for storage space and size! As soon as we walked in the door we were greeted so nicely from multiple staff members. Shout out to Anna from Aberdeen who was so sweet to our rescue dog- you’ve got a friend for life lol! Breakfast was really nice- we both went for veggie option. Good to see oat milk on the buffet!! The drinks were lovely- I tried a couple mojitos on the second night! We will be back soon.
Mhairi T . 2024-08-26
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We went to eat here with our travel guide, the restaurant is very large so it takes a while to serve you. We ate salmon and mushrooms which was good, my partner ordered lamb which was a little tough, the place is very large and the staff seem tired of so many people coming in August. Pitlochry village is very pretty and has good shops.
Juan Clari . 2024-08-25
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Charming hotel in a small Scottish village. Cozy interior. Clean and fresh. Loud during the day, but dead quiet at night. Somewhat hard bed. The food in the restaurant was fantastic. Likewise the breakfast.
Annelie Sandberg . 2024-08-22
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Came here to watch the football. Nice wee pub. Didn't make use of the other services, only the bar 😅
Pamela Macdonald . 2024-08-21
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Nipped in for food after traveling. Brilliant service from staff. Food was nice and tasty just very expensive for the quality. Can't review rooms as didn't use.
Claire Bromley . 2024-08-21
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Went to McKays for drinks and a meal, very expensive for very average food. Was also charged a £20 service charge on out £180 bill for 4 people. Beware of the service charge if you vist..
Robert Ferguson . 2024-08-18
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Great food and excellent service. 👌
Elaine Brannan . 2024-08-12
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Super friendly staff and I was able to get a table without a reservation 😊
Rebecca Gallagher . 2024-08-12
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Room was old. Bathroom and toilet very small.Sink as big as it would normally be in a toilet.Room wasn't cleaned between our overnight stays and the beds weren't made.Breakfast was okay.
Michael Pichler . 2024-08-07
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The food was delicious Hotel is in a fab bit
Isabel Robb . 2024-08-07
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Well located and nice "communal" places but the rooms need to be redone, faded wallpaper and average cleaning... the water in the toilets was brown when we arrived... The curtains let the daylight pass through and you can hear everything from the street. Decent breakfast, very cold and unfriendly receptionist
Sarah Chx . 2024-08-02
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The worst fish and chips we have ever eaten. Hard breading that crumbles immediately. Everything is dripping with oil. Longer waiting time for take away. It's a shame about the beautiful fish. But the tartar sauce was good. That’s what you get one star for. 😝
Martina Reiber . 2024-07-30
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Went for food only, my burger was as good as it looks in the picture, staff were lovely as was the service so they got a deserved tip Glad i ignored most recent reviews will happily comeback again before i head home Advisable to book a table as there was a 45min wait from 7pm on a weekday evening
MattNav . 2024-07-30
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Did not stay here ,only had dinner. Pretty average food as was the Bellhaven beer. All overpriced.
Martin Holcombe . 2024-07-28
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Stopped in for something to eat but were told they were too busy. Receptionist wasn't overly friendly and neither were the restaurant staff. We went down the street to a more friendly establishment
Diane Mullins . 2024-07-28
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We had 2 rooms, one in each building on either side of the street. The private parking lot was full, we had to pay for parking in town. Our room was so cramped that we could no longer move around if the bathroom door was open. And no elevator so after an interior labyrinth and 2 staircases, I hope that our room is not offered to people who have difficulty getting around. The other bedroom was spacious but the carpet and furniture needed to be refreshed. The bedding was correct. Breakfast was very good, regarding dinner, mixed results. Some dishes are fried although this is not specified. All were plentiful. The hotel is therefore well located, very central but not very convenient.
audrey atlan . 2024-07-26
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All comfort, full continental or typical breakfast in a beautiful room, very good restaurant too.
Marie-Eve Paillet . 2024-07-25
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Good pub food and OK service. I tried the Haggis Nachos. Oddly very satisfying.
Bill Jamaca . 2024-07-21
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ANNA MADE OUR STAY! The best staff we have met. Good to spend time in a dog friendly pub. Anna was top class, very chilled and super nice.... 5 stars McKays 🙌🙌
Lloyd . 2024-07-20
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Staff & food excellent could not do townhouse again all though what you needed was there ,the stairs were a sire point.
Heather Dolan . 2024-07-12
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NO HOT WATER, NO WIFI … One of the worst places to stay in Scotland! We booked two rooms for June 2024 months in advance. When we arrived, we were surprised to be told that we had to stay at a house across the street from McKay’s. The house was musty and had a dreadful smell. The room was cold. The carpet was threadbare. We had no hot water in our room and no WiFi in either of the two rooms. It was an absolutely miserable experience. Because I believe in bringing concerns to management, I talked to the lady in reception about how awful our stay was. She said that she would reduced one of our bills by £30. A paltry sum considering what we had paid for the rooms but it was a gesture of goodwill that was appreciated. However, the discount was never given. I contacted them again by phone and by email but they refused to answer. Furthermore, I had reserved the rooms with one credit card and had later updated the reservation to change to a different card. Instead of charging the most recent credit card, they charged both cards! There are plenty of nice places to stay in Pitlochry - McKay’s is not one!
Mary Dwyer . 2024-07-11
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We decided to eat at the restaurant on a cold, wet, rainy evening in July and what a shame we did...We'd have been better off sirting in the rain with a bag of chips. Very overpriced food (£18 for a small bowl of chips with melted cheese). My wife ordered the haggis, neaps and tatties which, when it eventually arrived was way too salty and cold when it arrived. I ordered the haddock and while it was a fair size the batter was soggy and the chips were hard. Total cost including a couple of drinks, £130...very poor.
Owain Gwyn Griffiths . 2024-07-10
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What a disappointment drink order was wrong,food order was wrong ,the food was bland and had the cheek to add a tip on for themselves. Will not be back
Chris McLean . 2024-07-06
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Great stop over for Heartland Festival, lovely room, breakfast was fab, staff great.
Elaine McCrimmon . 2024-07-05
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Stayed at McKays over 2 nights to attend their tribute evening for Dirty Dancing and Grease, thoroughly enjoyed our evening (hubby went under duress but had a ball). The hotel is spotless and the rooms are a good size, could do with a few pictures on the wall of Scottish scenery in the rooms but couldn't fault any part of them. Had breakfast and dinner. From a Scottish lass I love black pudding on my breakfast but that's a personal choice. The menus were varied and the food was great. The staff were extremely helpful even remembering what type of vodka I drank(maybe I had a few ;-) ). All in all a great stay and i would stay again.
Lorraine F . 2024-07-05
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Great restaurant, food was lovely. Stayed overnight and rooms were great. Staff helpful and very friendly . Breakfast buffet and full scottish breakfast. Lovely
Margaret M . 2024-07-05
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We stayed for bed and breakfast. Room was ok. Fish and Chips were average. Wooden cutlery less sustainable than metal cutlery (in my view). Breakfast was dire. “Smashed Avocado” was in fact guacamole paste from a jar spread thinly on a piece of cold limp toast with 4 blobs of chilli paste. Awful.
Peter D . 2024-07-04
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Friendly staff and reasonably priced.
Wendy Cooper . 2024-07-01
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Dropped in for lunch , pub grub, very busy place. Worth a visit
Vic Trotter . 2024-07-01
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Brilliant place with very friendly staff. Food delicious with plenty of choice. Well stocked bar with local beers. Spotlessly kept. Five Stars
Stevie Neilson . 2024-06-30
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You should avoid the rooms on floors -1 and -2 as you have no view for your expensive room
Ulrich Meutsch . 2024-06-29
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Two fish and chips one steak in ale pie. I prefer any pastry to puff pastry! BUT, the steak and ale pot pie with a puff pastry lid was unbelievably great. On taking the lid off seeing the huge amount of steak and gravy, inverting the lid so the flakes could soak in gravy in order not to shatter was a good start. The amount of steak was massive. Each large steak piece was so tender to be falling apart, the flavour was as good as it gets. My fellow diners enjoyed their fish and chips. There was a good selection of beer, A great lunch.
Alphabaz . 2024-06-29
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Not hot on ambience (TVs, canteen style seating arrangement), but surprisingly good food! The fajitas are presented very imaginatively and taste great. The chilli burger was excellent. Service is very efficient but still friendly. Prices for food are good, but the wine is very pricey. So not a place for an intimate night out, but pretty good for a cheerful noisy meal.
riphook . 2024-06-28
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We went to the restaurant to eat and, having free tables, they told us that at that time they did not have free tables, they will know why they did it... We ended up at The Old Mill and so deliciously.
Lucía Lucia . 2024-06-26
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Average quality cocktails, but decent bar grub.
Daniel Cleavin . 2024-06-26
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Had a beautiful meal good sized portions lovely surroundings excellent value for money our waiter lochlan was really friendly they also have a fish and chips restaurant attatched
Sharon Duffy . 2024-06-25
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We (dog & I) frequented this restaurant while we were waiting on a job start. The staff were friendly, helpful & the most beautiful waiters I’ve seen in a while!! Such a treat!! Great food & dog spoiled too! You’ll not go too wrong with this hotel/restaurant. Prime location.. you’ll want for nothing
A Flower Of Scotland . 2024-06-24
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Restaurant: Overpriced with bland food and extremely poor service! The fish n chips are super good, but everything else we ordered was bland without flavor. The service is ridiculous! Barely ever had anyone stop by the table and when we did it was a different person that we had to get their attention. The only decent thing is the atmosphere “Hotel” Average hotel with basics. We stayed across the street in the family room. The kids were very comfortable in the bunk beds, but the other bed is a double which I haven’t slept in since school. Bathroom was extremely narrow!
Jeff S. . 2024-06-22
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Restaurant not great menu is rubbish
Karen Campbell . 2024-06-22
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Very nice hotel. Delicious dinner and breakfast. They have a small continental breakfast and you can also choose a breakfast dish that is freshly prepared for you.
Ellen Van Driel . 2024-06-20
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Stayed one night with a tour group on a whisky and beer tour. Lovely hotel with comfortable rooms. The restaurant on the main floor had delicious food and accommodated our large party. We pre-ordered food, but seeing those who ordered the steak pie had me wishing I was more adventurous than fish and chips, although that was lovely as well. The hotel location was situated in a prime location in the small tourist town with walkable shops. Will be staying again in the future.
Karen Lechtenberg . 2024-06-18
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Very nice country hotel. Rooms very clean, very nice staff, breakfast very rich. Not to forget the good Pup. Very happy again!
Heike Obermann . 2024-06-15
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Pitlochry was a regular destination for me, but at just short of a very greedy £7 for a pint in all pubs, those visits will be no more.
Cnoc 500 . 2024-06-04
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Great, dog friendly pub/restaurant. We only stopped in for drinks with our dog and watched a bit of the football. Spacious area at the back, friendly staff
Dianne Quinn . 2024-06-04
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Amazing battered haddock and chips. Nice additions were pizza bite and Jalapeño poppers.
lionel eastmond . 2024-06-02
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Good meal. Lively bar. Good singer
Maxine Gay . 2024-05-31
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We booked a family room which was in fact not in the actual hotel but opposite the road inside an apartment, room was ok but breakfast was supposed to be served at 7am but the hotel main entrance was locked and we had to wait outside ….. for half an hour …. Even our friends inside the hotel cannot exit through the main entrance/ exit … they have to get out through the emergency door … dangerous at time of fire …
T. Yu . 2024-05-29
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We stayed in a separate part of the building, which was unfortunately very old and run down. No WiFi and a super cramped bathroom with dim lighting. Breakfast was quite good. It's a shame for the price paid.
Juliane . 2024-05-25
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Didn't stay. Had a meal. Service superb. Food... My partner had a lovely mac and cheese. Sadly the oil smell from chips and schnitzel, overpowered the food. I'd still recommend based on the food we saw served to others.
linda costello . 2024-05-24
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Stopped in the bar 3 days in a row for beer and food one day. The young woman behind the bar with the short dark hair and blue polo shirt could not have been more helpful, ensuring my wife’s meal as vegan and she was chatty and friendly, a real asset to the restaurant. The food was good as well.
iain johnston . 2024-05-24
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2024 : Stayed this time, and the room was small and had matching wallpaper and curtains - not my taste at all, but i believe they are slowly redecorating. 2023 : Great food - had dinner. Huge serving. Good value
Lita L . 2024-05-17
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Very good hotel, our room was small but comfortable, clean and in good condition.
vincent vogel . 2024-05-12
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The suite very nice and comfortable, the breakfast and the restaurant not at all tasty and very expensive
efi christou . 2024-05-11
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This pub/restaurant is pretty cool.It has lots of nice cosy seating areas.Its also not short of a telly or two,especially if you want to watch a bit of sport.Equally,if you just want a quiet family meal this is Definitely the place for you.The food choices are very good and service and staff are great.
Kirsty Dziennik . 2024-05-07
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Fast reception Beautiful room with a view on the main street private parking excellent breakfast location top Not to be missed!
CP v . 2024-04-29
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Overpriced tourist trap. The food is very average. Not enough staff so 20 minute wait for a £13 espresso martini. Kids meal is more fairly priced.
Meander31859281240 . 2024-04-27
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Excellent hotel, room, food and service all excellent, very friendly, helpful and attentive staff. Overall a very pleasurable stay in the hotel, returning again in November.
Ross S . 2024-04-26
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Nice restaurant. Fast service. Enjoy your meal. I ate haggis. That was okay.
Uwe Mann . 2024-04-26
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Friendly atmosphere in the bar area. Nice glass of wine 🍷 👌
Yvonne Smith . 2024-04-26
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Fantastic Cullen Skink soup. Very dog friendly with friendly staff. Much bigger inside than it looks. Service was quick.
Margaret M . 2024-04-25
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We went here for a meal as we are on holiday and I have to say it was very poor I had scampi and chips and it was rubbish the chips were not very good and just came from next door they were not that hot and were not fresh it’s very expensive and it was not worth the money my wife had Mac and cheese and all you got with it was a wee bit of lettuce the puddings were good we were not made that welcome when we arrived the two girls were very nice won’t be back that’s for sure to expensive for a rubbish meal.
rovers94 . 2024-04-24
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Nice place for an overnight stay and a meal plus and beer. Rooms a little small but the fish and chips was delicious and they have a nice bar. Located in town walking distance to shops.
Robert Litkenhaus . 2024-04-24
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Nice party place with a lot of whiskys
t4ndu . 2024-04-23
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We were only in for a bite to eat. What we both had we enjoyed. It was lovely.
Ina McLaurin . 2024-04-22
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They are super friendly and very pleasant to sit in.
Jeanine Cuipers . 2024-04-17
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There's a Scottish phrase, "a face like a skelpit erse". It's not very complimentary, but it's the best way to describe the member of staff who caused us NOT to have breakfast this morning at McKays Hotel in Pitlochry. The McKays website boasts: "We're passionate about serving you the best-tasting food in a FRIENDLY ATMOSPHERE ALL DAY LONG." That could not be further from reality in our recent experience. Getting back to the face like a skelpit erse … We entered McKays this morning hoping to enjoy its full Scottish "Big McKays" breakfast. A few people were sitting around having breakfast or a coffee. In the first place, I caught the attention of a gentleman who appeared to be part of the management, and I asked if we could have breakfast as non-residents. His response: "No problem, Sir. Just take a seat, and your order will be taken." All good and well. A very courteous waiter quickly appeared, and I repeated to him that we were non-residents You probably know what's coming! But not yet. The waiter next offered us a choice of seats, gave us the public breakfast menu (there's a separate one for residents), and took our drinks order. Then, we sensed something was not quite right when we became aware of the friendly waiter being scolded by the staff member with a face like a skelpit erse. When she wasn't scolding the young man, she appeared to be taking issue with our presence. A few more minutes passed. Then, the waiter returned with an air of embarrassment and informed us he was not allowed to take our breakfast order. Apparently, non-residents are denied breakfast before 9 am. This was a surprise, given that we had entered the premises before 9 am (around 8:40), enquired about breakfast availability, ordered drinks, and made our selections from the menu. Despite expressing our incredulity, we were denied the breakfast service, leaving us feeling incredibly uncomfortable and embarrassed. Such poor customer service was wholly unnecessary, especially considering it was only minutes before the purported 9 am start time, a detail not communicated anywhere on the premises or online. As for the "Big McKays" full Scottish breakfast priced at £13.50 per person , we can only wonder about its quality. However, in place of this disappointing experience, we can confidently recommend enjoying a bacon and lorne sausage roll with coffee at Greggs for less than £5 each!
David Mill . 2024-04-17
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Delicious fish and chips! I recommend!
Shali Villar . 2024-04-15
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Lovely meal cant fault it,, didnt get full dinner for we ordered. But what we had was fine.. WHAT WILL SAY READ SMALL PRINT BOTTOM.OFF MENU if u dont u will get 10 per added onto ur price as we got stung with that plus its card only make sure u have bank card serve was ok.
Evelyn M . 2024-04-15
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Fantastic 2 night stay at McKays with family, rooms were beautiful. We had breakfast & dinner in hotel, the food was delicious beautifully presented. Live entertainment was excellent. Staff in all areas were very friendly & evident they would go beyond our expectations to ensure our visit was memorable. Definitely will be back soon 👌
Anne R . 2024-04-13
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Booked a deluxe room and had to double check my booking when I arrived, very disappointed with the room for the price I paid. Rooms were very noisy and not what I would expected at all, dinner at the restaurant was average at best. Will not be returning!
stephaniecV2183JN . 2024-04-13
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We stayed two nights B&B at McKays Hotel, and opted to have dinner there both nights. Really good food! Breakfasts were fantastic, with a great selection, and nice coffee. The dinner menu was good too. Pricing, I would say, is a little on the expensive side - esoecially if including beer/ wine - but I could not fault the quality or service. Really enjoyed the experience. And dog welcoming too. I would go back.
Mary A . 2024-04-11
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Went in for a meal only to find they would not accept cash. There was also a service charge of ,£9.00 added to the bill. The food and drinks were fine as were the tables staff and location.
ispy . 2024-04-10
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Fabulous hotel, amazing friendly and helpful staff, lovely welcome. Rooms clean and traditional and doggie friendly!
vicky willis . 2024-04-09
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Superb hotel as always really good staff Food was excellent, had breakfast both days and also dinner (try the Cranachan, it is amazing) Only thing is as they are so good you need to get in early to book ( I was trying for August but had to change dates as they are so busy)
flashgazelle . 2024-04-08
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Visited for dinner during our recent visit to Pitlochry. Food was absolutely delicious! Service was great. Really enjoyed. Would return.
ScottishGal10 . 2024-04-07
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Beautiful hotel & central to everything you would need great place to stay eat & music is added bonus well worth a visit I highly recommend
nandtgibby . 2024-04-06
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Brilliant food and nice service
Jon Simpson . 2024-03-30
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Another very enjoyable stay at McKays. We love this hotel. The rooms are comfortable and spacious, and the public areas are pleasant. The log burner provides a welcoming warm on cold days. The food is very good with ample choice. Would recommend the Steak night deal (Friday). All of the staff are very welcoming and friendly. Overall a lovely hotel worth a visit.
Georgefos . 2024-03-29
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Very dissapointed with food for the money you pay ordered a gammon steak which I'm sure came from the kid's menu after complaining got it changed also fish and chips don't even come with peas
James Smith . 2024-03-24
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Stayed for 2 nights in March 2024 with our 2 dogs. Room was freezing the first night and no extra blankets. 2nd night it was far too hot ! Although we hadn’t touched the radiator. Room was clean and had 2 windows. Bed was very uncomfortable. One lamp in the room was flickering constantly and not safe to use. Food was good, tasty but pricey. Dogs are allowed in all areas of hotel which is great, but there is no extra space provided for them. With a little planning a little extra space for your dog beside your table would be helpful as not all sizes fit under a table.
Kooky F . 2024-03-24
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Have visited McKays for many years and always found the place a pleasant experience. Sat night I was shocked to hear bar staff tell a customer that they are a card only bar. The customer only had cash and had to ask a someone else to pay the bill because his drinks had been served. Surely this is only for the hotels convenience not the customer, I saw no sign saying card only. Not the best example of Scottish hospitality…..could do better.
Eddies2010 . 2024-03-24
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Spent the afternoon with big family group watching rugby
M Nevin . 2024-03-24
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I’ve been to a few awful restaurants in my life but this was one of the worst. Myself and my partner both had the “southern fried” chicken wrap which came with a small amount of shredded of lettuce, a couple tiny slithers of red onion and a severe lack of barbecue sauce. The chicken however was just a whole other story- It was rubbery, flavourless and the coating was soggy, unsure how this was, as again, there was barely any sauce. The meal was completely inedible, the only thing we ate was the plain tortilla wrap and left the chicken and the next to nothing vegetables on the side. The wrap was not advertised to come with fries so we had ordered a portion of fries to share, to then find out when it arrived that it already came with fries or so we thought- to later on find out we had been charged for 2 more extra fries that we had not asked for as the meals don’t come with fries, therefore charging us for 3 portions of fries at £4.50 each!! We also ordered a portion of halloumi fries which I was pretty excited about as they’re one of my favourites, however couldn’t even eat them as they were so dry and bland yet the bowl was covered in grease. Was told by a staff member they are bought in bulk and they just deep fry them. Charging £5.95 for 5 sad, tasteless, inedible halloumi fries is a complete rip off. We don’t usually complain as we understand things can happen, but due to the food being so shocking we had to made a complaint. We were told we would receive a discount however they had only offered to take off the 10% service charge which due to there being only 2 of us and a service charge not even being mandatory we were not happy as we would not have paid this anyway due to the food being absolutely abysmal. This “discount” was only £4 which wouldn’t even cover the 2 drinks, one of which had to be changed at the beginning because they didn’t have the juice I’d wanted. Overall, very very poor experience. Staff weren’t very great either, most of them standing around eating chewing gum- very unhygienic especially working in a hospitality industry. One of which who was very argumentative when we had initially complained. He accused us of eating the food which was evident that we had not which 2 other staff members had seen. Would rate this -100 stars but unfortunately that’s not an option. Wouldn’t even feed this food to my dog.
Rob A . 2024-03-24
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Very nice downtown hotel at the Victorian town!
Judy Hung . 2024-03-20
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Food was lovely. Great portion of scampi and chips. Service was very quick
Richy Smith . 2024-03-19
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Great service and location. Food was brilliant. Very overpriced for room with what you get and 6.95 for a beer
Frequent Flyer . 2024-03-19
MORE AT Google
Very few things I can say go 100% perfect, this weekend gateway was one of them ! Absolutely everything met and exceeded expectations... from the staff (reception, bar, restaurant), to the hotel room, installations and friendly atmosphere... I would recommend it to anyone and we are planning on coming back.
Roger Pena . 2024-03-17
MORE AT Google
Lovely stay at this hotel. Made to feel welcome and was a good choice of food on the menu for dinner and breakfast. Reasonably prices compared to some others in the area. Will be back👌
Tee Cee . 2024-03-15
MORE AT Google
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320 Opinions
Just opened last Thursday so small teething problems but I'm sure it will be a great little bar as the staff were very attentive. The upstairs lounge looks great btw. Will visit again when back down.
474 Opinions
Dogs are welcomed. Selling Homemade jams and chutneys. Lovely coffee and ginger cake. Highly recommend after a stroll around the parks.
11 Opinions
Fantastic place with wonderful service. I went there on a cold November day and ordered the most delicious caramel apple crumble to take away and they threw in some custard in a separate container. Lovely staff and a lovely shop.
202 Opinions
Location is great Environment is great Food is good Overall would come again! I got the BBQ panini. It’s a sweet sauce on pulled pork, with crisps and a side salad. I also got the apple toffee muffin and OH MY GOODNESS. It was so good! Must have molasses or treacle in it but was yummy