McDonald's in Liverpool

Over two hours to come a was freezing cold!!!!!

it said delivered but I never got it

Order went to the complete wrong address

My order did not arrive even though it says it has I have been waiting for hours for my order. And it hasn’t even arrived I’m not happy at all I would appreciate a refund

never even arrived not using just-eat anymore

i don't think it was the drivers fault, but the food was cold as it took over an hour to assign the driver, bad service and terrible updates from McDonald's end

This is the busiest McDonald's in Liverpool, they are busy with food, take a long time to deliver and they don't answer the phone.

fast delivery, polite delivery guy

Delivery was missing half the food I ordered

My order was not delivered I waited for over two hours came back to the app and it’s showing that it has been delivered.

Food stone cold couldn’t eat it waste of money

My order was not delivered I have not received it

The food come was freezing cold and throw all over the bag

the hot chocolate was spiller, how could I drink, you just please explain it

I was missing to items from my order

Wrong order. Wrong sauces. Cheese bites were open and all over the bag and cold. Everything was wrong. Not sure how it’s possible to get it so wrong. Only ordered 2 items

food absolutely freezing , shocking never again use the service Also everything grown into the bag by McDonald's workers nothing in there packets all over the bag ,

Absolutely freezing cold come check the bin facing dale street

At first, we got a notification saying he was 5 mins away so we waited outside for him. However he was then on the opposite side of the map, we messaged and finally got through on the phone after 40 minutes, however the driver was no where near. We had to walk to go and find him and get the food!! He was not at our address, he was no where near. Once we got the food, it was cold, wet and not good at all. I want a full refund as the food was not digestible, and therefore not eaten.

second time ive been let down half my order wasnt there the food that was was cold

Food was cold, halpy meal wasn’t even a box because they tried to shove it all in a. Tiny bag. Appalling packing from them.

Food was cold, not packaged correctly in the delivery bag, sauce was missing.

Freezing food. Surely not busy so late at night? Delivery was pushed on further a few times and food was freezing

Food arrive and delivery driver advised it was delivered but it was not delivered

The driver didn’t have a clue where to go and went behind I was walking around looking for him took 5-7 minutes to find him food kinda of soggy and cold

I ordered £27 worth of food, I was given 3 portions of cold chips, and an oasis and ordered 20 chicken nuggets, 3 burger meals and a Fanta. This is poor the drink was spilt in the bag and the chips were cold. It took an hour to deliver my food too.

Two minutes earlier than the app said which was good!

Never came I asked for driver to call when outside I had a code to give but never came but said delivered not happy stall

The food was gross the Philly cheese burger was to cheesy all cheese in the box also the mayo was off hard uncooked chip also

Terrible, delivery time updating, and when the driver marked the food as picked up he was already at my door, clearly didn’t come straight to my hous

Order was marked as delivered but never arrived. Extremely poor.

One of my items was missing. Not impressed at all!!!!!

No sauce and no straws, just a bit of an inconvenience

The big mac had no cheese in it, the chips were cold. The chicken share box was sent with none of the four sauces, no straws and napkins were sent.

Awful, the food was freezing! McDonald’s forgot our dips and overall the food was rotten

Didn't bring the mcchicken burger so v disappointed

Nothing was delivered I ordered it an hour and a half ago nothing came now it’s says delivered and nothing has shown up I’m livid

No condiments and no straws for drinks. No bacon on burger

Worst McDonald's ever food all cold missing items flat drinks no straws half filled milkshakes ice cream with no toppings absolute disgrace never had a worst delivery and the amount of money it was!

My plain big Mac came fully dressed which I cannot eat

The man who delivered the food kept calling me asking for pin I gave him my phone to find the pin we both could not find it and he kept calling my phone could not enjoy my food and it was cold

Orders the food around 1/2 in the morning waiting time kept going up didn’t show up

none of the dips for the chicken box, mozzarella sticks or extras were delivered

Was fairly quick but when it came the bottle of water, bottle of orange juice and milkshake were missing. They forgot my sauces and the straws. What am I meant to do with a milkshake with no straw, joke to be honest.

Also did not deliver drink from order. Driver said he knows nothing about it but was on the order

Never arrived . Even left a tip for delivery guy and still a no show .

I asked for a crispy wrap and got grilled one I also got a triple cheeseburger for my partner. She is allergic to onions. Hence why I asked for no onions and u gave me them an now we can’t eat are food could u possibly get me a refund please. Thank you.

The food didn’t arrive not a clue how he’s chatting it’s delivered I don’t have the food it wasn’t given to me so the drivers gone and eaten it himself or something I don’t know but I want a full refund including the delivery and service charge not shorting me that like you’re chatting you will just refund or reorder it

I asked for them to have a fresh coke with ice as last 3 orders been flat left out coke. An never reviewed. So I get a flat coke with a quarter full chips that were supposed to be a large. A terrible store I’d suggest going BK or other McDonald’s as this one is so poor. They delayed the order as much as possible to make it as bad as possible. But many thanks I’ll save my money from now on or order food that’s actually nice and as advertised.

Flat drink, got sauces this time so that’s something.

Never received my food after waiting over 2 hours. It says it’s delivered but I got nothing. Disgraceful.

Drinks bag was soggy food was cold

I've had many McDonald's even from this place but this time was hands down the worst experience. Ordered nuggets and fries but the fries were extremely undercooked borderline raw. Nuggets were fine but the fries were inedible, we got delivery so we couldn't go back and complain about it but through customer support, we couldn't get a full refund so that's great. Honestly just an exhausting and terrible experience and since it's McDonald's they literally don't care at all...

A great macdonalds with quick service and nice food

the driver never delivered my food he gave it to someone else not happy

Priority is now given to deliveries, then drive thru, then face 2 face customers.

City centre location! Everywhere grubby, wet floors and litter everywhere. Order incorrect as mustard on a child happy meal burger and no toy.

0 star rating. First of all the burgers came all mashed up from what I’d assume is poor transport, out of 8 sauces I ordered I received 0. The chips weren’t even cooked which is an absolute disgrace. Will never order from a McDonald’s again Nevermind this store. No straws for my drinks either.

My wife was waiting for our order and had to hear an uber driver speak hate speak on pride day today 2024. This is not on and it has really upset my wife. Its pride day when people are supposed to respect each other not live in fear.

Ten minutes early, app kept up to date. So know what’s going on at all times. Food was warm, only issue was no sauces. For some reason they never come also the straw didn’t but that wasn’t a big issue. I’d advise only ordering the 10p sauces as then you don’t mind as much. I mean it’s easy to forget, as you know they’ll be busy.

product damaged, the rider spilled the drink in the bag, my food was all wet with Fanta orange.

I shouldn't expect much here but it can be better with just a bit more care. Security guys were just talking while a man with wheelchair was struggling to find a way out. No offence. Cheers!

Didn’t come to my house and spilled my drink

the could clean it sometimes but its ok

didn't get any of my dips at all

I didn't get my large white coffee with my order but still had to pay for it

ordered 2 double big mac and both were just the normal 1s... no straws with the drinks not dipping sauces with the nuggets and the fries were cold

absolutely disgusting not acceptable couldn't eat it at all waste of 23 pound not good at all very poor would like a refund

didnt get my fries,straws, sauce, bacon

Driver arrived quickly and food still hot, pleased

This is a massive McDonald's. We always order by App and use offers on there, but here discovered at this establishment there is no table service, we ordered at the screens then waited with many others at the collection point. Having said that, however, the food was as expected, probably better in that it was hotter than usual and fresh. Does get very busy at peak times.

Isn’t actually 24 hours, was closed at 21:30 today, security was rude.

One more McDonald's. To get you out of trouble

Toilet are too dirty would not go there

I payed for 2 garlic mayo aswell as some other dips and didn't get any of them

Usual golden arches standards but with a few extra tramps thrown in.

It is very crowded, the hamburgers that are prepared in advance are served cold and the cheese is frozen. I think it's because it's in a central location. However, although this is understandable, it is not a place we would choose to go as we would not want to eat cold hamburgers again.

My twin brother and I were pub and bar hopping around this part of the city when we thought it prudent to get a meal into us and this McDonald's outlet fitted the bill perfectly. A big McDonald's outlet, typical McDonald's decor and furnishings, multiple serving counters, pre order machines and lots of seating options spread throughout this McDonald's, its just a good city centre fast food restaurant. We ordered a double cheeseburger, fries and cola, service was quick and pleasant, we grabbed a table were we munched through our burger meals which were delicious and just what we needed to set us up for a few hours. We really enjoyed our burger meals here before we moved on and as on previous visits we had a very positive experience,its easy to locate along Lord Street and well worth checking out if you're in the mood for a sneaky burger meal.

order said it was delivered and never turned up really bad service, if I could rate no stars I would of

No sauces with any of the food. Disappointing

We have been to this place twice, the machine where we placed an order, the first time it did not give us an order number, the second time it displayed the number, but we did not receive a receipt. Each time I had to explain it to the staff.

It's McDonald's, I think they're all similar in how they are ale0 l presented. Mostly clean, with exception given for busy times as they all only have 1 person on each floor cleaning up after messy customers. I often end up getting the spray and cloth off the clean station and wipe the table for the kids in the few occasions we take them inside. *This part of my review is based on the company as a whole in the UK, not individual franchises or McDonald's owned restaurants. We mostly go through the drive-through. Drive through is hit & miss. Often pull up at 1 of 2 order machines and they have more cars go through the other before 2 of 2 and I have to ask in the intercom as I find cars on the otherside get seen to before us in the Q. I have seen it happen to cars at multiple McDonald's. They say that there is 2 separate staff members doing it when questioned about it. However, when you go to pay, they only have one person. It's just something I've noticed more recently. I have a more negative view on McDonald's as it seems very rushed and there is more screens to order than people. Often making it more automated. I'd say 90% of the time they make mistakes and have to go back inside as they have either missed something off or it's cold. However, I think that McDonald's & other fast food to go places are all the same without a personality in 2024. The food is not the best in tasting. But it's a quick service for rushed peopleyou order, pay, collect, eat & go.

Avoid customising order , I order a big Mac with double lettuce ,but instead I . got a lettuce sandwich

Really busy place as usual, so popular. Food great but toilets need more attention.

Don't bother trying to customize your order - you're getting whatever the staff at the 'restaurant' decide you're getting. The amount of lettuce was too much in comparison to the size of the sandwich.

One of the most tasteless big mac meals I've ever had and the drink was flat.

I started eating McDonald's about a year or two ago. And I love it! I tried several locations, and they seem to be very consistent with the level of cleanliness, atmosphere, and service. However, I struggle to recall if I ever had a cold meal, but I did experience missing patties or surplus fries (fyi I love fries). Nevertheless, I usually stick to one location. I have been in love with this location for a while. But lately, it seems to me that they do very poorly in busy time, and I mean really busy like Friday nights. I wonder whether the employees experience burnout. If this were the case, I would probably be so disappointed to the point that I would stop eating from McDonald's. I mean, why would I choose to have a poor service knowing that the people delivering it are neglected?! So, I think I speak for a vast majority when I say that the higher management should implement some solutions whether having more people during busy times (not necessarily newly hired because that can turn even more frustrating; I advise training the newly hired employees during less busiest time), providing better training (in terms of how to deal with customers, and managing emotions), looking after their employees (ensuring they work adequate hours, time off, and have their needs met) or any other thing that I missed mentioning because I lack the needed information.

The order came with the wrong drinks and no sauce.

Processed food, I do not recommend it

Food wrong constantly honestly must be staffed with people who can’t follow simple instructions

Ordered via app but they di not have my order.

Time kept changing, overall from the time of order it took over an hour to arrive

There is a very kind manager called Chris And the manager cat made my food really nice

Staff were friendly but didn’t seem in too much of a hurry. The meal seemed less like it was made and more thrown together. I would say you get what you pay for but long gone have the days when McDonald was a cheap meal.

Rubbish service, the system has charged me through APP, but they said they cant see my order.

Solid maccies in the middle of Liverpool with a huge number of seats. Quick service given how busy it was.

Crowded ground floor takes a while to get sorted

It's a McDonald's: medium quality food, open 24/7, cheep prices

Didn’t get all my order!!!!! Only got 3 Big Macs!!! No fries and a single potion of mozzarella bites instead of share box!!! I want a full refund as this is not acceptable!!!!!!!!!!!!!

So many Items missing, other items were wrong and cold. Not one meal was correct or there in full. We were Waiting way past the expected delivery time (over 1 hour over initial time). Delivery driver rude.