McDonald's in Liverpool

Ordered at 10.38am and got the food at 10.54am after waiting 16 minutes for food from a manager with grease dripping all over his clothes. Food was warm not hot. Online orders were taking priority which is wrong. If you can't maintain standards across all services then suspend Online orders or take on more staff. Overall poor experience. Kids tablets were also broke so kids cannot use them.

Service was slow and it seemed like all staff were rushed off their feet completing multiple jobs due to low staffing levels. The most thing i found disgraceful was appearance. As someone who has worked in hospitality a long time, personal hygiene and appearance is key. Watching a manager who's shirt was un-tucked, grease/stains all over it and going from packing orders to the kitchen cooking and flipping in-between without washing his hands was a concern and something that needs addressing by higher management. I get things may happen throughout the shift but at least put an apron on and cover it so customers cannot see it. Definitely won't be visiting this one again.

Cold food order was wrong no toy on kids meal

This mcdonalds just finds it impossible to serve fries that are warm, they must not like paying the gas bill because they definitely don't use a fryer. The night shift sometimes just acts like a big party get together. I'm down with people enjoying their job but if you constantly force me to have to come back costing me money in fuel and making me struggle after constantly getting my food order wrong or just point blank not putting items in the bag dont piss about its just demoralising. If it wasn't for the 24 hour convenience I wouldn't be going here. As soon as any other place opens 24 hours I'm there. Such a let down.

I am a regular customer at this McDonald's, visiting approximately every two weeks, sometimes weekly. Unfortunately, I consistently experience issues with my orders. For instance: * My children's plain burger Happy Meals are frequently made incorrectly, and the same issue occurs with the Big Mac meals. * The 20-piece Chicken McNuggets are often overcooked and, on occasion, have contained fewer than the advertised amount. These persistent errors necessitate me checking every order before leaving, which is frustrating and time-consuming, especially given the cost of returning to rectify mistakes. My attempts to contact the restaurant by phone have been unsuccessful on several occasions. More recently, with the introduction of the Minecraft meals, none of the Big Mac meals I've ordered have included the advertised toy, requiring me or my partner to go back to the restaurant to request them. Furthermore, the constant presence of a security guard suggests issues with loitering outside the premises, primarily involving large groups of children and older teenagers. While this doesn't personally intimidate me, I remain vigilant due to their numbers, particularly when accompanied by my young children. This situation can feel unwelcoming, as customers with children are often singled out for entry, creating an unnecessary and slightly uncomfortable atmosphere. I experienced this firsthand during my last visit.

make an order and never comes with the full order or never comes with the full order and cold.... like seriously?

Received a completely different order. Requested for a full refund.

Bag ripped open and all food fell on the floor Drink spilt in the bag No straws Don’t know why I bother

I received the wrong order completely and it was all ice cold

drinks were spilled everywhere, chips and burgers were cold 🥶

i didn’t get my syrup for my pancakes or tomato sauce like listed in the notes. i am ashamed and livid with this

Missing item bud other than that was nice

burger came upside down forgot all my sauce and straws chips all over the bag and my drink was half empty

Ordered a happy meal and arrived with no food was in the happy box

Wrong order was delivered.......

I received the wrong irder, i ordered a fish but got a big mac , as a none mwat eater i couldnt eat it.

Food was stone cold, half an hour late and missing the drinks. Absolutely ridiculous

Last 2 times I've been here the fries are so cold they taste like card board they need to sort this our not acceptable or fair selling people cold food

food lukewarm despite the restaurant being 5 mins from here,no sauce or straw supplid

Chicken was burnt was a warm up chicken

kept changing time when finally arrived stone cold food AGAIN

Chips looked anemic. Would’ve loved to eat the nuggets if i had sauce but never got any. Not good enough. Do better.

Driver could not find the address even thought it’s clear on maps

The mango & pineapple smoothie that I ordered did not come with the other items that I ordered. A large coke came with my order instead. I do not drink coke or pepsi. I was told i will get a refund, but i did not. Hence my dissatisfaction.

No sausces, even paid ectra for them, wrong drink, sxtra feies, no atraws all burger bkxes crushed, broken up, drinka spilt everywhere will not be ordering again xxx

Missing food couldn’t believe it

unfortunately I got no mcflurrys and no drinks that were ordered

Food was stone cold when it arrived. Very disappointed. If you are going to allow delivery by push bike you should be providing adequate means to keep the food hot. Never will I order again from this particular restaurant.

Waited for ages waiting time kept changing and food arrived freezing.

Food was freezing and the burger was cremated.

The driver was very nice and pleasant and the food was very good.

missing items no mcflurry disgraceful

excellent service but no straws or condiments

Amazing. Just sauces forgotten.

I never received apple pie and chips were cold

Missing items no drink with pancakes and no syrup

My order times changed 4 times from 18.05 to 19.20 order is inedible ice colder waste of money because non of us can it eat ,,, so disappointed

Didn’t get the drink cookie and McFlurry I paid for ?

Ordered breakfast with brown sauce. Brown sauce showing on all receipts even on the roll but red sauce on the item making it inedible as red sauce is vile. Got a smoothie - no straw! This McDonalds needs to sort the basics - just pay a bit of attention when making the order.

missing items again store doesn't answer phones to try resolve issue of missing item

Its maccys food is what it is. But big shout out to the staff here. Very friendly and helpful. Especially Lexi who went over and above to help out a guy in need. World needs people like this one. Thanks kidda. Keep up the good work R.lane MD's

Asked for the meatiest burger . Was surprised to find it was only £2.99 for a triple cheeseburger with extra pickles . Hit the spot perfectly xx

l have not received my order but the site says delivered

Beautiful food, quick service, excellent and exceptional staff. Very caring and loving! Thank You

friendly driver, very professional

Wrong drinks and food was cold chips unable to eat as they were hard burgers and chicken nuggets cold

The driver went to the wrong address and by time he did get to my address. All the food was absolutely freezing. The cheese sticks wasn't with the order either, and no straw or sauces. I want the full £17.05 back.

I will never order from McDonald's Rice Lane again. The food is always cold

as per usual, with McDonald's orders of more than one item. missing items again. can you give your staff primary schools maths lessons, counting to ten. cheers

Burger was delivered without a bun

never ever ever give you sauces and you have to pay for them

Food was missing , cold and a waste of money

Freezing cold food. Delivery driver could not be tracked to all of a sudden pop up nowhere near the restaurant.

Drinks were empty spilling over ice cream delivery driver couldn’t get away quick enough no drinks at all left

came late as was cold all of it

Freezing cold and not a single one of the 4 sauces i requested where included.

Absolutely atrocious service. Food stone cold yet again and order missing items YET AGAIN!!! GET IT SORTED MCDONALDS!!!!

Driver was very pleasant. Good was very nice.

Food was freezing and my mc flurry had melted

Order wrong again. I don't know how this can keep happening. It must be 1 in 4 orders are incorrect or abysmal quality.

Chips were really cold and received no dip

Took an hour to come and it was cold. Won’t be ordering again.

Forgot sauces but all food was correct and warm

there was no dips and only 2 burgers

food was cold and missing sauces, a refund for this would be applicable

Absolute bang on tonight guys well done keep up the good work

Delivery driver was lovely but my drink went all over the food all over the floor of my home it’s ruined it and he was so sorry it wasn’t his fault he said they must of put it in incorrectly.

Half cooked chips. Cold food. Awful.

Drinks was spilled all over food and was not able to eat anything

my food has not arrived and I'm not happy we have waited 2 hours for delivery and now it's saying its arrived but it clearly has not arrived

Parts off my order missing nothing unusual though

Chips were stone cold and not even cooked properly. Waited 25 minutes longer than scheduled.

Marked as delivered but never received the order

Order stated delivered yet nothing arrived after a 2 hour wait

Joke of a restaurant. Waited over 3 hours for my order, only for them to say it was delivered when it wasn’t

absolute shocking 2 hours and still waiting absolute joke

Nuggets were cold, no straw and no sauces, disappointed 😔

totally wrong ordering not happy .. still waiting for McDonald's to get back to me .. I been waiting for over a hour still nothing .. and no way to get back InTouch with them about my order

food came an hour late, the food was freezing and the chips were soggy very disappointing

You didn’t deliver my chocolate milkshake

didn’t even deliver it to the right house

All items cold and no straw wirh milkshake

Didnt show up waited over 2 hkurs an wouldn't let me cancel

Freezing cold, burger bun was black and the mcflurry was just a puddle

ordered 2 plain triple cheeseburgers and mistakingly pressed no beef patty, why they couldnt use common sense and understand it was a mistake, why would i order 2 triples without the burgers on what a waste

No milkshake, no sauce and it’s very cool

missing 2 hash browns and the porridge with jam

Flung in bag. Missing items. Greasy and cold

I think there's a shortage of sauce ...

No straw for milkshake and ordered 20 nuggets and got none of my dips, and paid for extra too and didn’t get them either

The only thing I was missing is my limited edition sticker

Food was cold coke was flat hash brown was stuck to the wrapper

Food was freezing cold wrong sauces

Was late and items missing, disappointing

Why can’t you ever get an order right?? The stupidity of the people who work here is shocking! Missing items YET AGAIN!!!

why make it compulsory to choose dips with chicken selects only for none to be with my order?!

Food order was wrong, fries cold, milkshake wrong size with no flavour and the McFlurry had no toppings. Awful.

food was cold like it was made and sat on the counter until a courier came. not happy.

Didn’t even bring my cheese bites and the food was very cold

Delivery driver didn’t have a clue were he was goin went to two different streets before he turned up at my back gate then had a attitude when I said this is the back off my house mate food was freezing not happy at all