McDonald's in Liverpool

Long wait for food loads of staff on but not very good service waiting time20 mins must be a better way of improving service especially when 7 delivery people also waiting not a fast food joint at all

The drive through is pointless. No one gets food in the drive through, everyone is asked to park up and have the food brought out. It’s takes ages and is definitely quicker to just order inside.

never arrived.. phoned restraunt and was advised to ring driver. no number for driver. driver couldn't have got delivery number off us because he never came. shocking service and not the 1st time

The order took nearly and hour to be delivered!!

Food was freezing cold and chips were burnt

coffee not very warm BUT breakfast mc muffin was delish

5* to delivery driver - thank you!

Waited 30 minutes in the drive through with people pushing in the line. Get to the payment booth and the woman in front had paid for my meal and he took another 10 minutes holding the line up while he sorted it out. After all that the food was stone cold. Worst maccies ever

We ordered the fAmily meal with the 4 burgers and 4 fries and we got a bacon mcchicken and a mcplant totAlly wrong order

Food arrived on time & quality was great & actually hot plus delivery person was very professional but still very polite, well done Edge Lane/Liverpool McDonalds!!!

no nuggets and sauces completely utter shambles how hard is it to get it right

The food was cold I had to reheat the drinks were half empty as they had been spilt so they were no good it was an appalling delivery

Didn’t knock or ring the door bell food left outside in poor weather absolutely shocking

Never got my food the customer service is terrible

Still waiting after 2 hours for 2 meals of a maccies saying it has been delivered but nothing has came to our house it is a joke and we won’t be ordering McDonald’s again👍

Think they just launched everything in the bag burger was everywhere chips everywhere an a coke has spilled all on the McFlurry never get a normal delivery

Order my food at 4:40 & the delivery time kept getting longer & longer. This was not the delivery man’s fault it was McDonalds!!!!! Food was very cold & couldn’t be eaten

Ordered to arrive for 12:20 and it didn’t arrive until 13:00. This caused me to be late for an appointment. Food arrived cold and chips were upside down in bag. We were missing a medium fries also. Not happy, will not be ordering from here again.

Hi the eight portion of fried was very burn and refraied !

Terible service again both fries missing from order can never get orders right half the time

Gave sprite instead of coke and missing a mcflurry but food was nice for what it is

This is for my order 1st of December. Order didnt arrive i then get a text from the drivers own phone telling me food wasnt good quality and would need a refumd and to press the link at bottom of message to get. A refund! He had put food as delivered

I didnt receive my food he went to difference adresss

Terrible service. Was given an estimated delivery time of 14:30-14:50. My order wasn’t delivered and then got a notification to say it had been. Had to email Justeat for a refund. Had trouble with this McDonald’s in the past and won’t be using here again. If you want to order food I’d avoid this place at all costs it’s not worth the hassle. Still sat here at 16:45 and no food delivered. Extremely frustrating.

I didn’t get my order I want my money back please

Drive Thru took ages, then had to park up and got my meal wrong.

waited over an hour and order was not delivered

Terrible service it’s meant to be a fast food service and we have workers at the age of 18-20 working like they’ve just started for the first time

Food was cold and drink was in the bag as the cup had fell onto its side

Ordered at 8 o’clock, didn’t get delivered until 9:15. Ridiculous

Large outlet with good parking facility. The toilet was not functional when we visited.

Food was cold straight from the drive through. Don't expect gourmet food but I do expect it at least to be a reasonable temperature to consume. Pretty disappointed after spending nearly £20 on a treat for the kids. Asked me to update my review. All I'll say is fast convenient food is a thing of the past at McDonald's. Cheese burger and a coffee. CAN YOU PLEASE PARK UP? 15 minute wait wtf

we have waited 30 mins and my autue paid £60 pound for 5 people and then when they came we got the wrong order and he said to me auntie pay me £10 pound and I'll get the weight orde, TERRUBLE

Saying food delivered that’s funny because the FOOD NEVER ARRIVED!!!!!! Absolute joke!!!

Never arrived when it says it has been delivered. Not happy.

Still waiting for it after 2 hours

absolutely shocking the driver give us the wrong order yet again

ordered a bacon roll meal with ketchup received a sausage and egg roll

Waited over an hour for the food and it never came

went above and beyond to get our breakfast to us thank you

The regular staff here are fab and most work really hard. Shame about the management team.... they are awful. Bad attitudes and disgusting "customer service" they all need retraining and remember that they have a customer facing job and conduct themselves professional manner. I don't expect to get attitude from a manager but especially not when a mistake is made by management not correctly communicating with their staff.

im livid. food turned up stone cold, bashed too pieces and drink spilt so half empty. also order a mcflurry which didnt turn up, i want a full refund

Needs new management. 25 minutes waiting in complete chaos for one item. No screens working, so you just have to wait for them to shout your number. Delivery guys taking over inside, jostling, rude, obnoxious, thinking they own the place. No please, thanks, or well cooked food. I also think if you are thinking of having Just Eat (or similar) delivery, you should visit the restaurant first to see how bad it is.

excellent food excellent service throughout thank you

Came here twice this week on my way home from dance came on Monday night 25th November around 10 at night, was completely disorganised, waited for food for 20 minutes, once receiving food my friend still hadn’t received her food meaning she waiting 30 minutes once asking where it was, manger turned round a laughed at us and said what number, which she then sent a girl to prepare, once food was ready food was chucked food at us with no apology and when asked for sauce she then huffed, we then came back again on Wednesday the 27th at 21:30, even quite, took food 15 minutes to come, my friend was given her food and went she asked for sauce then girl then walked off, she waited by food collection to ask for sauce and everyone ignored her and we’re all chatting Amongst themselves, I then waited another 5 minutes for my medium coke, and when I went up and asked where it was a lovely girl when a went a got it for me while other were laughing at the back. Overall rude staff, incompetent and lazy.

My order did not get delivered?

Food was freezing like it had bin sitting there for a while and drink soaked all the bag

Hasn’t turned up ordered nearly 2 hours ago…. Can’t get in touch with customer service joke this site

This time all food ordered arrived and was still worm

we had to go and get food somewhere else you delivered after we had left need to get a refund

Says delivered but Never got the order

Food never arrived!!!!! After waiting 2 hours!!!!

there was a drink missing, the other drink was cold aswel as the food. items were thrown in the bin, driver did not follow the delivery instructions. I will be expecting a full refund. service not good enough.

Ordered hasn’t came. States delivered however haven’t received any items.

Burger good, chips cold and rubbery, hot chocolate good and hot apple pie cold.

Food supposedly been delivered has I have not received it

all wrong all drinks spilt them.hust eat drivers are getting worse everytime o order from edgelane it's always the completely wrong order wont be ordering again from here

Didn't receive order. Website wouldn't allow me to cancel order either

missing items and wat was there was cold and wrong

absolutely shocking came late and over half the order missing no chips with the meals 4 burgers 1 happy meal like what was the point of even making the order now got to sort something out

Driver went opposite direction while stayed at same position for 10 minutes

we waited over a hour went and got it ouselves from mcdonald

This is really poor. I’ve been waiting an hour for foood to be delivered and it never arrived. I want a full refund

Food was cold and drinks was spilt and the bag was soggy and ripped

Delivery was late and food was cold, but our house is really hard to find, and delivery person wouldn’t listen to me….and once AGAIN no sauces

food was nice and hot and it was also early.

Fries with a meal missing again plus another items. Not for a first time. Packet all ready opened 🤷🏼‍♂️

My order did not get delivered and said it was

missing drinks and food was wrong

Foods freezing no drink as I paid for a meal shocking for 12 pound and then charge delivery free to be freezing and missing items what a joke

I didn’t even get my order he was sitting outside for ages on the other side of the road I didn’t realise it was him and he turned his location off then when delivering it he said he didn’t have my order then to contact youse

missing half of order. 20 nuggets and Double Cheese burger. absolute joke

If you want to eat this side of new year I would not order from here!

Absolutely shocking delivery food was burnt dry and freezing my meal was missing my added items and my drink , how could you even send that out when they charge 13 pound for a delivery with one meal absolutely daylight robbery burnt to a crisp missing items , absolute backwards behaviour on next level tho , people need Sacking !

Awful worst service I’ve had ever my order didn’t even show up and had to personally go to the company my self

Everything as expected, even hit the target in the bin from the car?

The drive thru has gotten SO bad, wait times are ridiculous. Always asked to pull up, thought this was meant to be “fast food”. Great once you actually get the food!

I can’t remember the last time I didn’t have to park up and wait for ages when going through the drive through. It was literally 20+ minute wait to get given the food to get home and find items missing. The staff are friendly enough but the food is MEH AF.

completely the wrong order delivered all food incorrect and it was also freezing

Cold, no source, no straw for me drink and waited over an hour for delivery

Absolutely disgraceful, over an hour late and when it arrives everything is ice cold. Delivery time kept changing and no way to cancel. Why does a franchise the size of McDonalds not care about its customer service.

was willing to give the benefit of the doubt to this maccies as they forgot my mayo chicken last order - this time, they forgot chips and it took them about 40 minutes to deliver - said the courier was at the place for half an hour! so the food that did arrive cached the cold - absolutely shocking!

Order was missing some stuff and food was cold.

I never received my order in its entirety!

Whole order was wrong and it took over an hour to arrive

food didn’t even show for me to give a review FULL REFUND PLEASE

ordered a chilli cheeseburger…received a double cheeseburger??? ordered a chicken mayo with cheese… received a chicken mayo only mayo (no cheese). also the dips, absolutely devastated to say the least. in all my 2 years of working at mcdonald’s i’ve never seen such a poor effort. staff seriously need training.

order is left sitting on the side while driver waits for ages. so food is cold when delivered.

food is always left sitting getting cold whilst driver waits ages to be given it. do food is delivered cold.

freezing cold again. courier waiting for over half an hour food not even edible.

Pulled up, empty drive through, but they just send all the cars through to park up. Sat for 20 mins waiting for food.

Food isnt hot, would like a refund for food

Freezing cold time got here, missing items as usual. It’s like staff need re training always get it wrong

Nigh on an hour late and cold. The app claimed the order was being prepared and the courier was on-site for that hour, which could not be true. In addition, the large chip packet had a small chip portion inside. But that is always the case...

Never received order very disappointed 😢

Was cold when it arrrived and no sauce

Honestly how can you miss off food! So annoying!!

Food and latte cold, no straw for cold drink. Ordered chicken nuggets, no sauces sent. Overall, never again

Missing two medium fries an 2 medium cokes

excellent throughout thank you for brilliant breakfast 👍