McDonald's in Liverpool

It is not the food that they sell. It's anything but that. Horrible atmosphere.

Way too a wait, what happened to fast food. Horrible service method, everyone milling around waiting for food to get called. Cold impersonal service, unpleasant experience. Can see your food just sitting there going cold before someone eventually gets around to serving it. Rubbish.

Decent maccies nice and clean fast service

Ordered through just eat, rang when ordered to ask them to check everything was there before leaving. Was told they would. Order arrived drinks all spilt in the bag, told the just eat driver wouldn’t be getting his pin, tried opening my door. Then 2 of the meals missing, rung up and spoke to an Irish lad on the phone, the same one that said the order would be checked, asked to speak to manager who I heard say just tell him I’m on my break, and then got hung up on when I questioned it! Absolute joke of a place

Waited over 30 minutes for drive way order.

It feels like you always have to park up on a drive thru order.

Popped in to McDonald’s today to pick up a hot drink. Young lady served me, she was polite courteous, helpful, quick and efficient and delivered a really great service with a smile 😊 Thought I would stop for a quick snap, however silly me didn’t realise the lady that served me was in the background with my nice hot drink ☺️😛 Thank you Edge lane.

Great first time there food was hot

In the evening time, staffs are blocking half McDonald’s for cleaning purpose. Sometimes there is no enough space to site and have foods. I know they are doing there job but they trying to finish much easier, it’s very difficult for the customers. I need to go for high price shops for comfortable in the future because of this 😥

What more can I say it's McDonald's... Quick food......

Clean, Quick service. Really good ambiance..

Staff need more training and management knowing that delivery take place first come first served.

The cheapest, lightest finger food all over the world, but with all those fans like customer something that disappoints me is the quality of food. The stale fries or stale burger, non aerated drinks, and not warm food. And this is what I experienced the last time I went to this location, but it isn’t just about this location it’s just a less crowded MacDonald thing.

Too often at McDonald's they have too many orders on the go so they keep pumping out chips and milk shakes and burgers in advance so you often end up with warm burgers, droopy chips and thin milky shakes, get it sorted McDonald, fresh crispy chips hot burgers and thick milk shakes are what we ordered so deliver it please it costs enough.

Staff are efficient and food seems fresher and prepared well compared to other branches. Always has the vegan options too.

Everytime I go in drive through they keep me waiting for atleast 30 mins! What joke are yous running!

They make you park up in their already full car park to wait for your food. People dotted everywhere with hazards on because there’s no spaces. Everyone should refuse to park up

No signs to say no dogs are allowed! I arrived and had no choice if this may be discrimination or a policy. It was embarrassing to enter into a premises and not know if you can sit down with your pet. Your pet is a companion for many people, and not to have adequate signs is disappointing! NOT PET FRIENDLY

Everytime I place an order in this branch they consistently get in wrong, wether it's in store / on line / app.. your always going to get a mistake, but to consistently get it wrong is unacceptable... Always issues in this store 🙄... Never again ( when it's kids that's disappointed it's just not good enough....won't be dealing with yous again

Wrecked my food I put on the order no sauce or onions and it came with onions I ask for 3 fries no fries coke spilt everywhere paper straws are poo

I have not Evan fot my food where isit saying it’s come??????

Delivery guy was lovely,but not all order delivered, not his fault,i blame whoever was doing the order

Every single time I order dips they never come it’s a joke

Not with a barge pole. Even if I was starving.

use gave the wrong drinks n wrong burgers

Someone else’s order received. Have to reorder & wait a week for a refund! This is wrong should be immediately done!

Ordered 2 chocolate brownies and only received 1. In place of the 2nd brownie were 2 tomato ketchup packets.

Absolute garbage! Food cold, things missing, items that were delivered were incorrect!

Food Was frozen by the time it came it took about 45 mins to come and the drinks didn’t even come

Haven't even received my order

Meal deal delivered without the actual burger. Not the first time this slapdash bunch of clowns has screwed up a simple order.

Missing an entire share box, all of the sauces, straws and toppings from a mcflurry.

Never received this order at all

Ordered cheesy garlic bread dippers. Got chicken nuggets in a cheesy garlic bread dippers bag. I'm veggie and ordered a mcplant meal as well which was fine but honestly..how? Tried to call the restarant and noone answers

Didn’t have my sauce and the drinks where drinks empty as they where tipped food was freezing

drinks x2 Mc Flurry x2 dips x4 all missing. Very bad experience

Very busy, seems to take a long time to get your food compared to other branches

Didn’t get 2 burgers or the Minecraft toy

Lovely service , food was hot on arrival

never again food is always stone cold and missing items

Never delivered it to my house so who did you deliver it to thought you need3d the pin code i really give you a 0 star

Food showed up, but was put down as delivered. I have sent a complaint in.

This McDonald's is exceptionally clean and well-maintained. The staff are friendly and efficient, ensuring that orders are prepared promptly. The location is convenient, situated outside the bustling city center, making it an ideal spot for a quieter dining experience. It’s also close to major shopping destinations like Nike and JD Sports.

I haven't received the order...

I didn’t receive my order but it is showing as delivered

Why have the option to request sauces when they never EVER give them. Dry meal. Ruined. Requesting money back.

Every time I order from a maccies, it’s just disappointing I should just stop ordering but it’s so convenient

Latte had spilled all over poor delivery person bag lid not placed on. I ordered a double bacon/egg McMuffin and got sausage which I don't eat or like. Absolutely awful. Will not be ordering breakfast again

Ordered the Minecraft meals because my son is a fan. And we ordered 2 Minecraft meals and the collectables were not in the order. Absolute laziness, not hard to pack an order correctly

It's Mcdonald's but in the coldest restaurant I've ever been. Really not enjoyable. We'll avoid in the future.

I placed my order 2 hours before my requested delivery time. My delivery was late, and stone cold. No sauces either, what an absolute joke. This was a treat for my little nephews, am so disappointed.

Called in here the other day The restaurant was clean and staff were very cheerful Food was as you would expect An I would recommend this McDonald restaurant

Coffee was wrong, sauce was wrong, delivery man dropped both bags and coffee was upside down and open, spilled all over my bed

Never include any sauces ever, no matter how many you order.

Just been a got a chicken legend and the chicken was dark gray felt like rubber nasty taste not good at all if I'm sick in the morning it's down to this chicken. This had been my local McDonald's since I was young and never had a problem. All so the morning drive through is next open for breakfast bad management so lazy staff sort it out !!!

My order came very quick within 20-25 minutes. My food was also still hot and my drink was filled up with no spills. Good service

courier was really nice but the vendor took over an hour to make a meal... ridiculous considering it was Mc Donald's and the meal was just chicken nuggets and fish burger

Didn’t get my food and it said delivered.

Everything in my order was delivered to me, fantastic service once again.

Complete wrong order sent missing straws for drink that was sent ridiculous £20 water

the driver went the wrong way, twice, then parked at the wrong house

no straws, no sauce everything just thrown in with no care food always comes squashed, missing has brown.

Totally wrong order had to throw in bin

I was not provided with juice, straws, and sauces. I am sad.

Fantastic service ordered for asap under 15 mins and delivered. Very warm as well. Thank you

Delivery was on-time, nothing was missing, very happy.

The drink was only half full, I ordered some dips but they were missing. Absolutely gutted by the half empty drink

Cold was freezing and the chips were rock hard. I’ve been in touch with the head office as I’m only ten minutes away from the store the food should be warm than it was

Food was lovely! Arrived on time. Still very warm as well. All food was there even sauces too! 👍🏼

Wrong food and missing burger i want a redund

courier stopped and eat the fries

Food was freezing cold went straight in the bin

Order has missing items as always

This the second time we have ordered from this restaurant and they have always messed our order up we are NHS workers working long hours and it not acceptable when we are only getting half the meals as things are missing I.E chips, drinks and burgers. As there is a few of us ordering we do spend a fair amount so i rate it as a 1 star as I can’t do zero on quality

Always forget stuff and never the right order

food missing 2 burgers only the buns no burgers drinks missing and one chips freezing cold

Frozen milkshakes and they forgot my mc plant 👌🏻

this mcdonalds is a joke. do the staff only get half there wages or is it just us paying customers who only get half the food we pay for?

Seriously think the food quality has gone down if possible more of an unhappy meal

Had to fight my way through an onslaught of deliveroo, Uber eats and just eat drivers just to get my food. Was like a scene from Shaun of the dead Management needs to keep ontop of this, plenty of seating for them to all sit out of the way. It unnecessary *Update Management still haven't sorted out the delivery driver issue. Almost worse with all their bikes out front

Nice seats by the windows kids enjoyed the ipads.

Hash browns missing off 2 meals!

Never got delivered not happy at all

Driver a legend selected wrong address and came to correct address

Shame the additional cheese I paid for was not on chicken burger

DIDNT DELIVERY AND DIDN'T GET REFUND DO NOT ORDER FROM HERE

Freezing cold most of it had to go in bin

Food was absolutely freezing cold and the dips that I ordered never arrived

Never received my order. Edge lane McDonald’s should just shut down!! It’s the same every time with them.

All items neatly stacked in the bag, nothing missings, and delivery arrived on time with a lovely friendly driver.

Arrived cold but was expected, as it’s only luke warm when it leaves McDonalds.

The order was delayed . When it arrived the drinks and the pineapple was completely wrong !!!! this is about the 6 time this has happpened! the label on the bag is right but the contents is completely wrong very annoyed

Food missing, 2 kids missing there tea is a joke!

the food was cold and wrong drink delivered, not the couriers fault, I blame the server.

Milkshake machine hardly ever working here.

Never good. Think it's one of the lowest ranking stores across the board. cold food untrained complacent staff and beggers in the drive-through. Poorly managed, I worked for their IT providers, and the sites stats are not good, very, very poor store

why oder dips with your meal and then you never get them, meal was cold

My order was split and soaked in coffee the driver really didn’t care ?

single cheeseburger came when ordered a double chips cold and not even half carton full

Discussing behaviour from your driver