McDonald's - Tonypandy in Rhondda Cynon Taf

Fast food restaurant. Never heard such a lie in my life. All I wanted was a chicken mayo and had to wait in a bay! My baby was in the car sleeping, so I couldn’t just run inside and get it. Was told to park up but again no bays were available because I obviously wasn’t the only one that had to wait for food. Bloody ridiculous. Had to park ridiculously so your poor worker, which 9 times out of 10 they’re old, are running around looking for cars here there and everywhere. Instead of just saying park up maybe put a system in place where you know how many bays you have, sort them out first and get them cleared before telling more people to wait!!

Usually spend approximately £35 a week here, disappointed today, people who ordered after us were being served before us. Fries came cold as did the tea. The food only turned up after we enquired as to its whereabouts. No apology for the wait, was also disgusted that staff were mixing up the waste. What is the point in having separate sections for plastic and cardboard if the staff put it all together.

If you’re a fan of hot food, DO NOT order delivery from here. I think the driver stopped for a shower, watched some TV and run a few errands. I got frostbite from the fries. Absolutely awful.

We had a delivery with Uber the food turned up stone cold and the sauces were missing and they still had the audacity to still charge us for them disappointing

Appaulling service. Waited 2 hours for delivery and had to go in to the store. Run 53 time to try and make contact to no avail. When we got to the store the managers attitude was disgusting and confrontational. Was told they were busy but not that busy for 3 staff members to be sat in the lobby area talking to youths. Avoid this branch at all cost. I shall be taking this further tomorrow morning with head office. Absolutely no customer service skills what so ever

brilliant services especially from cleaner called nicola. whilst working hard cleaning and cleaning bins out side she still help me with my order. brilliant customer services from hers

I've been to different McDonald's up and down the country. This is the worst ive visited, by some margin too. Constantly full of kids, management are clueless and rude, food is grim and expect a longggggggg wait for it.

Disgusting customer service, waited nearly 3 hours for my Uber order. Won’t even answer the phone or give me the option to cancel the order. Drove past the restaurant after waiting this amount of time to see only 1 car in the drive through and nobody inside. Not busy, just pure laziness. Never again.

Absolute terrible I ordered a chicken wrap and the meat was raw and took about 20 mins to arrive and it wasn’t busy at all and chips felt like they were put in the freezer. Tables were full of crumbs and the toilets stink very bad I was nearly sick terrible service Exept Jill she was very nice IF YOU WANT A TIDY MEAL DO NOT COME HERE ABSOLUTE SHOCKING

Do you even know how to cook grilled chicken, why send me pink raw chicken in middle, I'm going up with trading standards, your restaurant is health hazard!

Waited for my receipt from the never working terminals and staff too busy to help. Thankfully the lady clearing the floor and tables WAS helpful

Went with my 3yr old grandson who is very active. I missed my order number and the staff were great, looked up my order and then brought it to the table without me asking. Was in a bit of a rush and the staff just told me to leave all our leftovers and rubbish for to clean up. All very helpful and friendly !

We went twice. The meal at 1pm was excellent and correct even though it was extremely busy. When we returned at 4:30 with our grandson the meal was completely wrong. He ordered a plain chicken burger and it had cheese and bacon on top which he can’t eat. The lovely lady staff changed it. The cup of tea and coffee were both tepid. The berry muffin my husband ordered didn’t arrive but a sugar donut did.

Absolutely appalling service drive through for fast food - 1 hour wait. Shocking even going in to check on order made no difference 1 hour later and still having to get out of car keeping in mind this is DRIVE THROUGH. never do you get to drive through it’s always drive place your order then park up and wait but 1 hour!!! So angry don’t worry though if you order by Uber eats or deliveroo your sure to jump any front of house queue. No apology no refund for delay in wait disgusting service

Terrible food and service. My partner and I had cold food after a 30 minute wait, more concerned with Just Eat orders than people waiting, lady in front of me waited 45 minutes for a drink and an ice cream, never go there again and advise all to avoid it where possible.

Absolute shambles of a place food was freezing ......customer service is appalling and mangers who dont give a rats a**e about the customer shut the place immediately they should

Completely cocked up our order, missed out a meal and messed up a drink. Do not go here if you can avoid it, £54 order and we’ve paid for a meal we have not gotten!!

McDonald’s service was brilliant from worker Iestyn Coleman! We had to wait because the system crashed and he was polite, explained the situation and was also very enthusiastic to be at work at such an unsociable hour (12:30am). He had us all in stitches waiting around and was just an overall pleasure to witness happiness in the workplace

Absolutely terrible ordered a pick up order when I got there selected bay and arrived waited 35 mins to find out they had them given my order to someone else so went thru drive Chris to complain and then told to park Up and waited another 20 mins for food

Missing items again on hime delivery order shocking. ... pay a delivery fee to be told to contact customer service cant contact the store they dont pick up

Everytime you order a delivery its always freezing cold!! Never no sauces delivered. Poor customer service

Went to McDonald’s and ordered through the app, got asked to park up and then waited 25 minutes in the car for a Big Mac. Not impressed

Where to start, staff dosent know about pancakes syrup, they don't know about jam for the toast!!!!!

shocking food cold asf waste of money customer service was terrible dropped my food and picked it back up and served me

Absolutely shocking food was cold waste of money may aswell had a rustler’s burger took its time getting to the table

I never posted any complaint except this time. Only this Tonypandy's McDonald's can make this challenge experience to me including waiting time (more than half hour), customer service (ignorance) quality of food (fries and burgers were cold) that you won't get it from other McDonald's.

Where do I start? No paper receipt with order number, waited over 30 minutes for food and then forced to ask for my money back. Floor was filthy covered in litter around the area of the drive through windows actually inside the restaurant. No apology...

Drive thru being deliberately slowed down so the gang of delivery drivers can get their orders. This is not just observation - a relative of mine works there and confirmed this is basically deliberate. This was always a poor McDonalds food wise - but it...

I always use the drivethru, I only use it because my grandchildren like the food or I would never visit this premises. In my opinion it only survives because of the distance it is from the next cDonalds, if there were an alternative this business...

Absolutely foul, food has been sat on or something, burgers crushed & thrown together. Has obviously been sat on the side for hours as it’s freezing cold & stale to the point it’s literally chewy. Not one bit of meat on the bacon in the...

i went to this mcdonald’s at 10:00 in the morning and i had a train to catch at 10:30 from the station right next to it, i missed my train and got my food at 10:45 i ordered a muffin and a hash brown. the...

Arrived there this evening with at least 30 youngsters waiting outside and when I walked in was told by a female member of staff that my family and I had to wait outside as they were overun with orders (online orders seem to be the...

Sat at a table with ketchup and sugar all over it. Then to top it off I was given 15 pound in loose change

Tonypandy McDonalds is one of the worst about. Uber eats is a priority over everything. Waiting over 45 minutes for our family food and several times i asked for it. This is supposed to be fast food. The last two years this restaurant has been...

What is the point of putting what sauce you want with your food. They never ever put sauce in with your food, even when you pay for it! Is it really that hard!

After eating a really poor meal we’d parked at the rear of the ‘restaurant’ Because the drive through has filled up people won’t let you out. Then once you’re car is out you have to sit in the drive through queue to get out. How...

As with other McDonald's "resteraunts" it's fast food for the masses. Switch your brain and tastebuds off. Strap your kids into the back of the car and pump them full of sh#t! Washed down with a sh##ty toy! Watch the documentary super size me and...

Terrible when ever I come here I que for hours!! Ridiculous! Never get this in Talbot! Worst McDonald’s ever!

I visit Tonypandy mcdonald's at 12.20 on 23 May 2021 to get my family a treat but when I walked through the door a lady who worked there said are you eating in or takeaway so I said takeaway and went to the machine to...

I went to Mcdonald in Tonypandy on 23 may only to be told that they have no chips where i think that ridiculous because most of the meals come with chips so I purchase 5 chicken and bacon salad instead which i took home to...

Genuine question: Is there a food shortage at this store? Every single time I asked for a Large meal, I get a Medium-sized carton, half full of chips. I worked it out and the difference between a Medium and Large is roughly 40p. I know...

Customer service was very poor. Working in a different McDonald’s store myself I personally think the way that I was spoken to by a member of staff in window one was disgusting and completely unecessary. I feel I should be able to visit a store...

I support a gentleman with Autism and High Anxiety Disorder and the thing he looks forward to most on a Saturday Afternoon, is a large McDonalds McFlurry. Regardless of the queue (expected in this difficult time) 40-45 minutes, we finally worm our way to the...

We recently visited Tonypandy and purchased a happy meal for the baby. The food was cooked perfectly and the lady who served us at the drive through was really nice. After the baby ate the happy meal we went shopping in Asdas before looking around...

Order the food and expect to get what I ordered. Wrong burgers. Wrong ice cream. Missing a meal so went back and told it was my fault as I didn't check everything before I left the drive through. Figured a mundane dead end job place...

Just purchased 20 box nuggets and they charged 5p for a bag. I told the cashier I don’t need a bag as the nuggets come in a box. He told me they have to charge for the bag cause of covid. I had to go...

Chips under cooked and small portion. Best travel thurther you will be rewarded. If drive through check your order before driving off.

Usual run of the mill McDonalds, nearly always get your order wrong when using drive through, food lukewarm

Worse MacDonald I been to...drive threw slow and when you wait in the any they always forget someone your order cause I had this done to be more then 7 times lol cause it's the only MacDonald near me i have no choice but to...

I have visited here lots of times and there is ample parking outside. The restaurant is always immaculate and the staff couldn't do enough for you. I have never experienced any problems during my visits. There are mobile phone charging points and newspaper's to read...

The drive through takes forever and then you have to wait in the bay's then, more often than not the order is wrong. As a fellow reviewer commented if it were not for the grand children I would never visit this poorly run establishment. They...

Cold, old, awful fries that were quickly excahnged for hot, fresh ones. Service not really 'fast' food despite it being half empty. Staff were polite though on the plus side. Your very average McDonal's though despite all. Same across the world i daresay from the...

Never get your order right. Slowest drive through. Queue up for frozen drinks that are unavailable. Usually the foods on the cold side.

This new touch screen ordering is terrible, waited 25mins for our food, food piled up on conveyer waiting for staff to pack and give out, only 3 staff serving main desk and also the drive thro, cleaners taking food to tables or outside, wants better...

Went through the drive-thru and their mic was barely working so we could hardly hear the server. Made our order (just) and explained at the window when we went to pay but they weren’t really interested... Went to get our food and had to park...

Food arrived quickly, maybe a little cooler than we would have liked, but just Ok. Clean, not too noisy!

Just an average McDonalds, food was quick although maybe a little cooler than I would have hoped for.

The only down point of macdonalds is the amount of disrespectful kids that haunt the place. Aside from that I always enjoy my food. But we opt for drive through these days

If I could leave no stars I would. Don’t deserve anything!! Every time I come here my food is always cold! The staff are rude and not helpful at all! Why pre cook everything and leave it standing? This is why the meals are cold!...

Clean enough, usually busy and often have to park up for my order, had a few wrong orders here but no different to any other I've been to.

Absolute rubbish, cold food, surly staff who it was as if we were there interfering with him trying to impress another staff member, food was thrown away as it was cold, both the burger and fries looked as if they had been re heated numerous...

Nothing outstanding and nothing really bad to say either just your usual McDonald's, although I always seem to have to wait longer here.

I attended here today with my grand children, and ordered a cheeseburger meal, chicken nuggets and cheesy nachos. It was very busy and we queued for 10 mins to place the order in the drive through, once the order was placed it took several minutes...

Like most McDonald's this is ideal for children's parties. Spotlessly clean, fast service, nice seating. My great grandchildren just love it.

I have been here a few times and haven’t had a bad experience...except for the drive through (avoid drive through) inside the staff are polite and are very helpful. A member of staff told us how to get free food which is always helpful.

The kids always love to go here food is always hot and freshly prepared and good service being fast and efficient

27 minutes to go through a drive through?? Really?? I visited on a Friday lunchtime for what I hoped would be a quick bite to eat, it was chaos!! I arrived at the first window to pay and asked what the hold up was, I...

I don’t like using this branch because it’s never great service or quality. In this instance the beef burgers were so salty to a point where the food was thrown away I think a serious quality check needs to be done on this restaurant.

got to be honest the majority of the time this is lovley and i havent had much to complain about as i have aberdare one !!

Mejores nuggets que jamás gusto, pero en el infierno no te dan acidez al día siguiente! ! !