McDonalds Roadchef Taunton Deane Northbound in Taunton Deane - Phone Number, Reservations, Reviews

My stop to this McDonald's was just to order a grimace shake I had never tried one before and it was quite a long wait time for a milk shake and was just crowded busy overwhelming and just packed would recommend when not on tight time schedule 🙃

Terrible staff, especially manager

Busy, overpriced and stinks of cooking fat.

Our fries were almost cold and a verrry small portion. Took a good 20mins to get those, 2 cheeseburgers and a chicken mayo. On a Thurs lunchtime. Toilets were absolutely filthy. Will absolutely not go back

Good and convenient place to stop on M5 .

Visited mcdonalds during a long drive home from Cornwall to Manchester. The restaurant was very busy and there were queues to order at the order points. I have the app so used that to order and waited approximately 10 minutes to collect my food. It was nice and hot, the staff followed instructions (although why is it so difficult to give you a drink without ice when you request it?!) Would stop here again if passing on the motorway.

For god sake Mac Donald’s! Stop piling up the drinks, by the time we get our drink is warm brown water. Every time I have to ask for a fresh coke. It spoils the meal. Take note every Mac Donald’s.

Possibly the slowest service I’ve ever experienced at a McDonalds. From ordering to collection was 20 mins. Hot and cold drinks were stacking up meaning the hot drinks were no longer hot. My d.coke was flat and when replaced it tasted more like full fat coke. I was witnessing several complaints from other customers. Don’t think I’ll be stopping here again.

Dreadful crowded and a. It dirty. Only use if you must.

Great experience, lovely outside seating area.

Stopped here overnight (hgv driver) found the place dirty and ended up with food poisoning a few hours later with the chicken not at the correct temperature…. Still off work after 2 weeks….NEVER AGAIN!!

As MC Donald's goes it's just McDonald's. However the lady that was walking around sorting tables and talking to customers could if quite easily be found at a high end restaurant. I have never been asked if everything is ok with the food at McDonald's before. When we sat at a table she asked if everything was ok and if the table needed a wipe down. Engaged with the kids and even got my dog a treat and some water. She needs to be national manager !!!!

Our favourite stop everytime we leave corrnwall. Good food loads of parking and helps to break up long journeys

The place was empty, no table service. Big issue, dirty table and food all over the floor. Worst McDonald’s I’ve been in for cleaning

No card payment option went to Costa

Great place to stop to use the facilities. Considering how busy it gets with truckers and lorry drivers and farmers, they keep the public toilets very clean.

Great staff,didn't have to wait to long,seeing as it was busy

Place was filthy, dirtiest McDonald’s I’ve ever been in. Ended up being sick a couple hours after eating. Disgusting place

This has got to be the filthiest McDonalds I have ever been to. There's not a table that is clean and food is scattered all over the floor. It was the same last time we came a couple of months ago aswell. They really need to clean their act up !

Missed food off order and I didn't realise until back at the car and the coffee was Luke warm and revolting. I noticed that drinks are prepared ahead so are not hot when you get them. Very disappointing

Not good, food ok but the place is completely run down. Needed cleaning and in desperate need of updating.

My burger was cold. McDonald's takes the piss, selling cold food. I was given one milk for the tea I bought, which I found was not enough. The service was rushed. I didn't want the hassle of trying to rectify the disappointing order so I ate the cold burger and went away with a tea that wasn't very nice.

Average food quite late nothing to write home about

Good stop for resting and food on way too the airport yeah xx

Place was dirty, tables not cleared, hygiene definitely not up to a normal standard that I would expect. Due to the dirty conditions, I only chose to have a hot drink, my daughter ate some nuggets. On saying that, it is a busy popular stop off full of families and workers. They have the monopoly for fast food, so I suppose they will always get the custom.

Absolutely shocking, don’t waste your money

Only ever buy the coffee which is good and cheap.

Considering we were the only ones there at 2300... the service was slow. The whole area was disgusting and dirty. Looked like they hadn't cleaned up in hours. The kitchen itself was messy. All the bins around the restaurant were over flowing. The condiments area was absolutely minging. 4 staff on including a manager and it was like no one give a care in the world. Wish my phone battery didn't die as would of photographed the mess. We dined in but luckily being parents, we used wet wipes to clean and clear the table and chairs.

Wow, held off from Cornwall, so hungry when we got here, what can I say, the McDonald's was vile! Sticky fool and food everywhere, went to ask for some cleaning products to clean a table and when I got to the till I could just see mess and food all over the fool and mess all where the food is made, omg vile!!! No words can explain how sick that just made me feel!!!!

Very busy, little available seating inside when busy but lots of outdoor seating available on site

Didn't use the burger bar but it looked clean enough and not too busy.

The eating area is very dirty, even after witnessing two young girls doing the cleaning. They were focused more about laugh rather doing the work properly. Spent 3-5 min cleaning then went on the phone. Should those people actually be paid anything for this ? Mc Donald’s manager no hat in the kitchen 3:50pm 06.04.2024

Standard McDonalds, however disappointing if you want to eat in. Far from clean, and buckets/signs everywhere as roof appears to be giving up.

Smaller than average services but warm and comfortable. Ok

Happy fast food service while stopping for a break alongside the good old M5. The menu is very extensive and caters for all tastes. Costs could be considered expensive during the cost of living crisis, but, it's still a good motorway stop.

Amazing food staff were amazing They allowed dog in this place

It's a macdonalds if you have been to one you have been to them all

Ideal for us to have breakfast whilst travelling from Cornwall to london

A bit shocked that I couldn't order anything with a milk alternative. Chicken fajitas wrap was very disappointing, 2 shrivelled bits of chicken with a lot of sauce which seemed to be mayo and tomato sauce mixed. Lettuce was nice and crispy

Typical motorway service area McDonald's - nothing terribly negative, but nothing terribly positive either. Visited after dark, and had the usual problem of very poor outdoor lighting - probably not a problem if you know the place, but very easy to get lost if you don't. Also, why does the big screen ordering process have to be so complex? Again, probably not a problem for regulars, but it took me ages to navigate.

So McDonald's have stopped doing fast food. 830am for breakfast and about 30 people are stood around waiting for their breakfast to be cooked. Really I have no idea why they have turned into a slow order out let It took 25 mins from order to pickup

Cold stale McDonald's fries...worst ever..

It is a great pity that McDonalds at Taunton Dean southbound services do not value customers at the end of the day as much as they value customers at the beginning of the day. I've visited this outlet very close to closing time at 11 o'clock at night and found it to be in appalling condition. I have attached some pictures they will show litter strune behind the counter and an obvious danger in the kitchen area. The customer service stations, where napkins, milk and sugar can be added where in a dreadful state. Not a single serviette to be found anywhere in the unit. Insufficient staff to serve the customers who were waiting and I contrast this to the service normally experienced at the beginning of the day when the place is immaculously clean and well presented with plentiful and attentive staff. I believe that my custom should be as wellcome to the company at the end of the day as it is at the beginning.

Had a 20 minute wait for food but it was very busy

Was extremely busy and did not get a receipt for my order

Standard McDonalds but it was very busy. We had to wait over an hour for our order (Which was one meal) and the order was still wrong. As it was so busy, it was hard to hear what orders were being called out and they were not updating the screens to reflect the order numbers. If you have to stop for food, then stop but I would keep going next time I pass

Had to stop here as motorway had been closed due to accident went to the mcdonalds very busy but staff did thier best to deal with sudden influx of people however we had a young 13 year old with us that just wanted fries sat outside at table where she actually broke a back tooth on the fries

I visit this Mc Donald lots of time in different times and days and always had the sam problem- no mc flurry icecream are avalible. All the time i am hearing that machine is broken. Maybe it is worth to invest with new machine. This is joke!!

Came late in the evening. Food cooked fresh to order as clearly didn't want to have food waste at end of the shift, so food was hot - positive. The fries were probably the best we ever had. Downside. Everyone seemed like they were working in slow motion. No umph, single gear working. Long brown haired chap cooking behind counter without hairnet on, which I'm sure is a health and safety violation. Young manager dealt with annoying customers well, frankly I would of snapped, but he acted calmly.

Absolutely woeful service. 5 young ones working behind the counter and cooker that looked like they had been forced to work there. A bunch of 90 year old care home users would display more motivation than they had. Slowest service ever..standing and chatting and 'working' like there wasn't a rush on them. The bloke serving had the face and manners of bloke on death row.

It's the Golden Arch Tearooms, no more, no less.

Nothing fast about this fast food place!! 25mins wait two staff stood talking one cooking!!! Dismal!!

Early Sunday morning and not busy but I can honestly say this is the dirtiest Mc D's I've ever been in. Tables ,sides and condiments area haven't seen a wipe today.

It's one of the nicer services. Clean and open, not massive, but it has what u need. Nice outside area to sit and a good area to walk the dog.

Great bunch of staff. Always friendly. Was served yesterday by Crew Trainer “Dan” and was served by “Kyle” who served me with a smile 😃

They run a tight ship here, one of the better maccies I’ve had

Very quiet at 17.49. Unable to use any McDonald's App code. No table service cards at self ordering screens, so ordered to collect, no roll in machine so no receipt or confirmation of order number. Now wandering around trying to find a clean table to sit at!!!! Yuk! Seriously it's virtually empty but the tables are filthy! 😶 Another customer has now found the table cleaning stuff and is doing it himself. Food, once you get it, it's actually really good!! Nice and hot, tasty and fresh. Sort out clearing and wiping down your tables though!! And...... Another customer has just helped themselves to the cleaning stuff to do it themselves 😬

The food was good, the grand bigmac was amazing, and sadly forgot to take pictures. Got a galaxy mc flury. Sadly, it wasn't filled to the top but still tasted great. Food came out quickly, and the tables were clean.

At the end of the day, it's a McDonald's. Food was OK, they were very busy but organised enough to cope. It did the job.

Despite having large orders to fulfil this came out promptly, correctly made and tasty Usual let down with mcflurry quality and Coke was a bit flat but otherwise great and the service was genuinely refreshingly good!

Its a motorway service stop what can one say

Cold, draughty and a limited McDonald's menu. Grim

Service is a little slow compared to most McDonald's but has been fairly quiet every time I've visited. There is also a bleeping sound that is rather annoying that constantly goes on and on! Please sort it as I like this service station!

McDonald's standard restaurant 😁👍

It wasn't very busy, yet the customers waiting for orders just seemed to be racking up compared to the few people eating. The food was okay, not worth what we paid for it tbh as it just about warm and looked as though it had been thrown together on the battlefield with sauce used as a graphic and violent style squirt (as if someone had caught their jugular) splurged all over the wrapper. The worrying thing is, that it took twenty minutes to create a meal in homage to Pablo Picasso. Send them down to Tiverton for some training!

It's a MacDonalds. On the plus side the service was quick, the packaging was low in plastic and the location was convenient.

This is for the ginger lad giving out the orders. Stop talking and having a social and put the straws in the bags. Must be a straw for every other customer 🤦🏻‍♂️

Clean and a cheerful man on the counter!

It must of been extremely busy when I went in as service was pretty slow! I only ordered 2 burgers and 2 sides of fries and was waiting about 25 mins. It wasn't fast food.

Stopped for a break returning home to S. Wales from Cornwall. Plenty of parking spaces to choose from even though it was mid day. Very spacious inside with lots of eating areas. The toilets were very clean. A very good motorway service area.

Bit slow today I suppose it was busy but they seem happy staff

It's a McDonalds service station stop, what more is there to say

Service was slow and the order collection screen was broken.

Service diabolically slow, staff not interested in their jobs, waited half hour for a burger and fries. No fizzy drinks available either and no explanation given. Avoid.

Food was cold an tired horrible. Service was slow.

Staff were clearly playing games before delivering orders. My order was sat ages whilst waiting for a colleague to call the number for him.

Great services Mcdonald and also last cornish pastie

Great for a little break on your journey

We stopped here on a hot weekend at lunch time but, even considering this, the queues were ridiculously long, service was slow and our order was incorrect. Lack of staff on the floor, cleaning etc. Oh, and the air con didn't work either 😕

Waited for 30 minutes in a very hot, dirty food hall at which point I went up to the counter to find that they had forgotten about my order. Finally got it only to receive a warm drink and temperate nuggets.

Ordered double sausage egg mc muffin got bacon and egg just thrown in bag not even rapped toffee latte like dish water could not return was already back on M5 never go back here again. Other mcdonalds on m5 are much better.

Food was good but had to eat it outside. The place was a tip. Dirty tables and empty wrappers everywhere. Ketchup tubs all over the counter, just didn't want to eat in that mess. It wasn't busy either.

So slow waited 20 mins for a burger and coffee

Staff member picking his nose and group of them all hanging around yawning over food and cracking jokes rather than doing any work.

Not great, I waited 13 minutes for a burger and tea. One member of staff was stood behind the counter on her phone, and the lady who gave me my order was surly. The tables were also not cleared or clean. The food and tea were hot and fresh though, and when I returned for milk the lady was much nicer

Clean, efficient service, Better than some other MacDonald's.

I understand that it can get busy. I understand that it is located in a service station. This whole system here is based on self service, requiring us to use the the touch screen points. Half don't seem to work. The others that do, have no receipt paper in the machines. Most of the tables are dirty.

Closed early as been busy in day so wouldn't serve us, went to Costa coffee instead, not impressed won't go back.

Didn't get out of the car so cannot comment

Good quick service, usual McDonald's food the grandkids loved it.

Service was rather slow, food was hot and fresh

I hate the touch screen has I peripheral neuropathy in my hands which makes it difficult to order on them things! The food we had was good. No play area for children. The disabled toilet stank to high heaven!

Stopped to grab a Maccies on way home... Staff were only young lads, but so cheery, friendly & efficient. Fantastic service!

This was our break on our coach trip x filling orders was fast x food was freshly made x any problems were quickly sorted x

Self service till didn't give a ticket, but otherwise great

So under staffed. It was a 30 minute wait for food. That said...staff were very helpful considering the stress they were under

Reasonably quick and good prices for a motorway services facility. A known quantity.

A good mcdonalds, very tasty. Probably got food in record time

Kiosk did not print off my receipt and the employee caller “Lillie” was rude. Told me my order number and did not give me a receipt. She obviously needs more training. Really disappointed in her customer service.

Luke warm chips, burger OK but only OK.