Mcdonald's Restaurants in Norwich

waited for my driver for 25 mins from down the road, and only got drinks, abysmal

Absolutely disgraceful forgot straws and all the dips

Ice cream all tipped in bag melted coffee half full and cold

I only got 4 out of 8 items ordered it's freezingng cold and took 2 hours

Foods freezing been sitting there over an hour!

My sauce are missing , doesnt sound like alot but makes a big difference from a first time customer

We did not receive the McChicken sandwich that was ordered, the chips were pretty cold on arrival, both double C/burgers had far TOO much ketchup on and the McCrispy tasted really spicy... more like a McSpicy TBH sorry guys not great

was only disappointed with the ice cream as was melted was like slop

friendly courier food good

Terrible, I pay £12 for a coke and milkshake. And other than the fact that I had to wait over 30min, when I get my order passed to me at the door coke is spilling everywhere and am told be careful it’s going everywhere. I the rush it to the sink to discover the coke has all leaked out.

Staff were lovely, food was hot and tasty, usually have a good experience at this McDonald's

Slow service, collect number on display,then 5 minutes wait. Ice cream had started to melt a proof of poor service.

the food was delivered on a push bike so it was all cold.

Always busy friendly staff food is hit and miss

The lady at the window in the drive thru serving the food called Michelle was really rude and inconsiderate for no reason, had a stinking attitude on her and trying to rush us. Absolutely disappointing!

McDonald’s forgot the sauce that I paid for other than that - brilliant!

Never send right order and never get money back

Lindy the 'customer experience leader' what a joke! If she's in charge of training new recruits how to speak to customers, I despair.

Order was wrong so couldn't eat

My food was stone cold I could not eat it cold!!!

driver polite and nothing missing

Delivery took over 1 hour 30 minute to be accepted . But all food was there , chips were a little cold but hope to receive the full £80 order

I ordered happy meal and didn’t get fries , and I also ordered large fries besides that, and didn’t get a good portion.

Chips were covercooked and cold, sauces missing one of which I paid extra for.

Avoid this bunch of amateurs: - Long waits at the drive thru - Never get orders right - Food cold - Rude, lazy staff Frankly it's shocking and embarrassing, and if McDonald's UK Head Office aren't carefully scrutinising this branch, then why not?

My food was trashed by the oasis I bought and milkshakes that was spilled all over my food

They forgot maple syrup again. The staff at Mc Donald’s just can’t be bothered

No Large fries came as part of the order, very disappointed.

10 minutes queuing and still noone arrived

The food was cold and I didn’t receive my brownie, driver made snarky remarks about who orders food at this time

you never get any dips or serviettes, most of the time the food is cold

food cold and ordered 20 chicken nuggets were only 12 in box

ordered philly cheese stack meal and 3 piece chicken select got a plain double cheese burger and chips

Not the best mc d .if your order plain cheeseburger they scrape it out pretty lazy

wrong order delivered, you were meant to be better than this.

Love meals with no fried just a burger a drinks. Cheers maccies

Served by a gentleman named Jan today. So lovely and polite. Quick, efficient service by all staff

My banana milkshake wasn’t banana but vanilla

Most disgusting toilets you can imagine and the toilet door look was completely broken. Put me off from getting food and left straight away. Advise you check on them more often.

Delivery driver couldn't find me even after two attempts of giving him directions. Food was cold due to him getting so lost.

it was excellent, delivered on time and the food was hot

we ordered milk shakes not coke and cant be drank as diabetic also food was so cold what was there how can an order be so wrong .thankyou

4 nuggets instead of 6, Philly stack with only 1 meat patty and only 1 set of fries for 2 set meals, grill orders and entire order clearly not followed by staff, better off going elsewhere.

The electronic screen menu system is sometimes a little too busy. Pushing offers and promotions

Neither bad or brilliant, a quiet time so atmosphere nothing special

Missing items but have requested a refund

Missing a item but otherwise good

Driver was great, McDonalds somehow managed to miss out a large fries, mayo chicken and the toy in the Minecraft meal. My 6 year old is crying now.

completely wrong food delivered then credited 99p. abysmal really is not good enough

Delivery was relatively quick but food was cold and not prepared correctly (had added and removed ingredients not requested on burger). Probably the worst McDonald’s to order from in the city.

Rubbish everywhere. Filthy tables. Next to no staff / service. Employees that were there were just milling about

Lovely driver. McDonald’s messed up the order. How are you gonna label a burger WITH cheese as one without. You could see it hanging out of the box. Crazy

Missing a 2 meals in the order very upset and a waste of my money

Missing food, when it came everything was spilled including the burgers and drinks. Food was freezing cold

See for yourself… no soap in the dispensers in the bathroom, everywhere you turned was a complete mess, no hand sanitiser in the entire building. This branch should be ashamed of themselves. Due to lazy staff members the place is disgraceful.

We have been for breakfast a couple of time, in the past it's been good but lately. Has browns are pretty raw or bearly cooked. There is a very moody/grumpy drive through server who is quite rude and abrupt.

the minecraft movie meal arrived without collectable

driver was rude and bags were opened

delivery rider left my gate open and we didn't get any sauces with our chicken

I didn’t receive my hash browns

I had cash and vouchers to pay with and when I approached the cashier I politely mentioned my number and asked her to check it. She ignored me and just asked for the cash. When I placed my order I told her I had vouchers but she immediately said “We don’t accept vouchers here.” I tried to explain that my vouchers are valid until 25/04/2025 but she told me to go to a different McDonald’s. After I paid she started swearing while heading toward the kitchen. When I asked for my receipt she completely ignored me and started talking to her colleague instead. The entire experience was rude unprofessional and very disappointing.

food was fresh but fries were cold. and instead of getting a portion of fries in size requested there was only half the amount in the box..please give proper size fries as asked not a few sprinkled into the box!

great delivery driver, stale chips, my 20 nuggets came with 1 dip??? not sure why an employee chucks in a singular dip instead of 4. atleast my quarter pounder was nice

I literally just ordered a meal with my friend and had 2 sweet chilli dips ordered too which I paid for and you forgot to pack them How tf do you ALWAYS forget the dips? Is it really that hard to pack stuff I pay for, is the 2 second walk to get the dips too difficult for you all or what? Also we ordered large but you sent us mediums, thanks for wasting our money gang :)

This is a good McDonald's. John, front of house was freindly & very helpful as well as keeping everything clean & tidy. As l hadn't used the screens before to order he got Abby to help me. I told the manager Jack, they both had very good customer service skills. I had the chicken selects & salad. The food was bought to my table. The food was hot & delicious. Even though it was extremely busy the service was quick. I will come here again before l head home after shopping!

I have been here a few times now and usually use the drive through. I find it easier ordering on the app in advance which means when I get to the drive thru I only have to give the staff my code rather than my entire order. Service is usually pretty quick, sometimes they need you to wait around the front of the restaurant but they often bring your food out shortly after. The majority of the staff who I have had contact with have been very friendly. I’ve only had one experience where I didn’t receive friendly service, I drove up to first window the staff member didn’t even open the window to greet me, I was just pointed in the direction of the next window, this thankfully hasn’t happened since. My orders have usually been correct but often staff forget to put in sauces/dips and sometimes straws for drinks. There have been a couple of occasions where I’ve been missing one or two items but this is a rare, I’d just recommend checking the bag for the order before driving off. Overall very handy location, good experience using the drive thru and I would recommend😊

Got a chocolate milk shake which I took away without checking (not that I should have to check my own food) but clearly the machine hadn’t been cleaned so I had a horrible minty/chocolate flavour, couldn’t finish it so waste of a trip. Really disappointed that basic hygiene/ cleaning regimes aren’t being kept too. Not the first problem I’ve had with this branch of McDonald’s. I understand that mistakes are made, especially when busy but the even the basics seem to be failed here. Definitely going to rethink on where we get office breakfasts from now on.

Again, we ordered the specific meals to get the collectables, and they were not sent with our order. This is ridiculous!

Wish the drivers would not take the order out of the bag until the door is answered as the food goes cold so quickly. My meal this evening was almost cold. Had to heat it up to be able to eat it.

The put the wrong burger in the box, instead of a mcrispy it was the mcspicy & it my son kept saying it was spicy & I didn’t believe him until I tried it.

all the food and drinks was cold when lt arrived

Really disappointing. We ordered these particular meals to get the Minecraft figures, but none we're sent with our order.

not many medium fries in the £5 deal

Didn’t get my ordered I told the courier that was not my address and he still put delivered

so many que man f off, too many machines in the front for self service 😑 it ok but i saw one person with a till its really Shame coz it a City and its busy so you guys need to think about us. btw sorry for my review thank you 😊

Always have the loveliest man helping us with what we want and he will always go above and beyond keeping the place nice and tidy out front. the other staff members that are in the kitchen and behind the counter are rude to customers, slow and half asleep. the man front of house should get more recognition. he is the reason we return back to this mcdonald’s because of this man’s friendly nice caring nature whilst keeping ontop of the cleanliness of the restaurant. this was 9pm thursday 20th of march. please let the man front of house have more recognition or a promotion!!

They are rude and irrespective to customers

Cold food and got oasis not coke

After waiting over an hour and a half, finally got 'Delivered' pop up when IT WASN'T!!! Had this happen couple times before, AWFUL SERVICE!!!!

I got it and my drink was spilt and only had half left.

Absolutely useless, rarely a good experience here. Honestly I think putting the correct items in the bag is the bare minimum and they don't seem to be able to manage it. Got all the way home to realize 3 burgers missing and had to drive all the way back. In fairness to the lady when I got back she was very polite despite the fact I was quite annoyed, but come on it surely can't be that difficult to get an order correct.

I don’t like giving tips first because I’ve had drivers talk the mick but this guy was really fast and so polite I really wish I kept a little cash to the side because the app doesn’t let you tip the rider after they have done a good job. Food ok too

My daughter wanted a strawberry shake, which clearly had some shamrock in it, she's now in tears because she can't drink it. You really should have some way of running the mix to clear out the mint before pouring another flavour shake.

forgot my milkshake and my food came freezing. the main order was for the drink and i didnt even get it.

Food took over a hour to come and it is freezing cold need to get this sorted going down hill

the delivery driver was incredible. very friendly and efficient and timely too. would give 6 stars if I could. McDonald's order is very good too

I just needed something quick and convenient

The fries were so cold im not even sure they were cooked to be honest. Didnt even get a straw for my drink either

all cold and fries under cooked

I got no straws for my milkshakes

The food was cold Oreo McFlurry was melted and the milkshake was like water dreadful

If you order nuggets or selects don't expect any dips. They never send them Avoid them, they're useless I'll never use them again

A very small venue, Food was good, staff polite and friendly. Carpark a bloody nightmare very small people won't let you out of a space or leave a gap so you can go to the exit, too desperate queuing for the drive through. People waiting for their orders stood in the doorway or in the way of the ordering points.We will not use this one again.

We found that our delivery wasn’t as a high standard as it should have been but it was sufficient to eat. I would highly recommend that all customers should receive napkins as I’m sure this is part of the delivery procedure? In all our McDonald’s was very pleasant to eat and was devoured in minimal time. Thank you.

wonderful king delivery driver

Order came quickly. Not had any issues with this place for over a year now and they seem to be back on track to being my favorite McDonald's in Norwich. Thanks

although the delivery was on time , food was cold and bags ripped because of spilt drink

Good again was hard and cold and milkshake melted

My food was delivered 2 hours after I ordered.

Ordered food at 5:45pm, didn’t arrive until 7:10pm and chips were soggy and undercooked.