Mcdonald's Restaurants in Norwich

It's a McDonald's so you know what to expect food wise. It can be a busy spot and there's not a lot of parking. Went on a Sunday evening and service was good, though the burger was a little burnt.

Fast food belonging to Mc Donalds restaurant,

The kitchen staff are very rude to customers.

Used to go all the time but now all the staff are teenagers and don't care, food always dry or too greasy. Given up.

Always Fresh Food. Staff Are Friendly And Chatty. Relaxed Atmosphere When Eating-In. Plenty Of Parking. If Your Order Is Delayed On The Drive-Through, They Will Park You-Up, And Bring It To You. All-In-All An Altogether Good Experience.

Longwater is fabulous always get excellent service here, london road Hethersett is also great for service too.

Good value, but conditions very poor today. Both bins not emptied, tables not cleared or cleaned. Ladies toilets, no paper in one cubicle, no soap in dispenser, hand dryer not working. No staff about to speak to..

The new layout is not very welcoming

Drive thru food was barely warm

Since they changed it food not as good

Ok McDonald's , ok service and quality

I love a McDonald's but why they always forget the sauce?

Extremely slow service. Slowest macdonalds in Norwich.

Terrible! Ordered food that wasn’t wrapped food spilled everywhere in bag, didn’t give all the burgers paid for, rude staff!! No milkshakes, AVOID !!! Yuk

DO NOT BUY MCFLURRY FROM THIS PLACE ! They intentionally do not put any toppings on them. Its crazy if you compare it to any other mcdonalds. Stingiest mcdonalds owner ever !!!!

Once again food was cold, chips so cold they were like cardboard. Food look nothing like the pictures. Soggy and just fell apart. Seem like Mcdonald is going down hill.

I was happy they did not add ice to my drink as per my order.

Ordered food from here and the double big mac that I had purchased was freezing cold, crushed and not even esembled right plus they forgot my bacon. The large fries had a texture like rubber and were also cold and it was more like a small fries. The wrap I had also bought wasn't even wrapped and all of the sauce was at the bottom of the wrap. The pineapple mango smoothie was very nice though. I want a refund and my money back as I spent just over £19. I'm very unsatisfied and angry.

If you really want to know. Ok. They sell burgers

Lewis was so helpful tonight with my food and his service as impeccible Lewis deserve a raise in my, and my friends opinion Thankyou lewis

It would be quicker to raise my own cow than wait for a burger at this McDonald's. Average wait time for 1 meal usually over 15 minutes. Definitely the worst McDonald's in Norwich by far.

I ordered a meal for my family after a busy airport journey and we get home and everyone's chips were missing! We called them and we got extra dessert and our chips.

Come on guys ! I ordered NO ketchup and it’s smothered in ketchup!

Unappetising food, presented in a cardboard box as if it was thrown from about 3 metres away, missed, then scooped up off the floor and thrown back in it with the grace of a mating duck. But ya know, if you need cheap crappy food because you can't be bothered to cook it's ideal.

Bought fish finger happy meal for my grandson . It was discusting he had one bite only . I ordered a spicy chicken burger which tasted of Bering coated in very hot spices . So spicy the worker brought me water as he could see I was having an issue with the very very hot spice . Chips were only warm . First and last time I will visit

TOTAL DISRESPECT! I'll post photos of the burnt food! Member of staff didn't care and swore! Then manager sticks up for the member of staff saying she didn't!! Everytime you never drive thru!! And never get the food you order!

Drive thru spoke to Lucas all I can say is exceptional service can't fault him one bit

Went for a McDonald’s after work. Successfully ordered a mix n match at the drive thru. Went to the “pay station” and was met by someone who clearly uses their employers service a bit to much. Not an ounce of happiness seeped out of her miserable expression, she began trying to fence me with the card machine poking it in n out. I guess it’s Olympic season so I respect the athleticism of her sword work. Really don’t know which job centre they found her at but never again don’t want to lose an eye

Ordered on the app, went to collect at 7.36, waited in car for food to be brought out, nearly 20 minutes later went in to find out what was happening, staff ignored me and roughly 5 minutes later my food came out, no apology, just food left on counter, not many people in store either, so they weren't busy, awful service and food was luke warm.

dont normally write bad reviews but completley missing large part of my order, food was cold and fries tasted really stale

If I can put 0 star I will do it, always missing items I don’t know what kinda people they employ in this McDonald , but they have to be well desperate. Customers service absolutely disrespectful. NEVER GAIN !

The chips were hard and crispy the milkshakes were awful the strawberry one was I don't know really it was a white colour no STRAWBERRY IN IT. The BANANA ONE WAS A YELLOW COLOUR WITH CHOCOLATE IN IT. THIS ISNT FIRST TIME THIS HAS HAPPENED . WE NEVER GET THE SAUCES . I think the staff should see and look what they are doing . we order from them alot and I don't complain like I should as sometimes it's sauces that we don't get .sorry but have to be honest with you x

Food was cold and they forget the sauces every time even when your purchase them !

Food never came. I waited for over 3 hours for it, nothing. Yet it stated that the driver was at restaurant- 10 minutes after I initially ordered. Joke.

Last time using this place. They never ever put in the dips. Never.

I waited over a hour for my food when I called the restaurant to see where my food was they said it had already gone and to ring just eat which you can't anymore when I received it my food was soggy and cold

My order was squeezed into the smallest bag so as a result my food was all squashed. Also they forgot to put my sauces in.

As usual no dips. What a useless branch Tuckswood is.

Usual McDonald’s… not much else to say, friendly staff and toilets clean

please check your order before you leave as 3 of our last 4 visits have had short orders on drive thru.Run by clowns..oh wait

Food was cold and like cardboard

Didn’t receive some items from my order, just eat are refusing to refund me. Food was cold on arrival so wasn’t enjoyable to eat.

Order was never received please help

only my fries and drink were delivered, what a joke

No stars. Ordered 3 mcflurries and 2 cookies and recieved 4 cokes instead! Only offered me £11 refund when it cost me over £15.

I placed the order at 5:20pm and I just now received it!!! but unfortunately that's not the biggest problem. The food is cold and missing 2 quarter pounder 2 fries and a 9 pieces chicken nuggets and the dips!!! I am deeply upset and disappointed!!!

Thanks order was right for a change

This McDonald’s is rubbish, it can never get the order right!! Every time I give them another chance and once again I’m missing items from my order. I now have a child sat here with just a burger for tea because they missed everything else out from his happy meal !! The whole point of getting it delivered is so you don’t need to drive up there to get the ALL the food you have ordered. Train your staff better

the big mac was nice, the double quarter pounder was nice, the chips were quite greasy. the mc flurries hardly had any sauce or white chocolate and munchies in. They did not put in my sweet and sour sauce that I payed for.

I didn't receive the order on the 10/7/24 even though it was recorded as delivered. I'm still waiting for a response from you as this is the 3rd message I've sent you.

Drive through the person on the order station could not understand us put 20 chicken nuggets through with no dip then put the dips as extras 10 p each chicken salad with bacon had no bacon and took over 10 minutes waiting at front

The two double big Mac with bacon, two large fries (that were cold) and garlic mozzarella sticks we're lukewarm. Despite pre ordering it still arrived in that state. How do you serve cold fries immediately after change over at 11:00 am. Madness

3 drink laying on their side in the bag. leaked everywhere. Milkshake is now mixed with coffee and everything else is undrinkable.

They forgot all the fries on my order and a Big Mac. No replacement offered only a refund I have to wait 2 days for grrr

The time changed from when I ordered it and the dip was missing for the cheese bites.

It's McDonald's, what more is there to say. Staff are nice and service is usually pretty quick. We go there for a coffee most days

Terrible experience. First order no milkshake. Then ordered milkshake separately and they sent me a coke. This is a regular occurrence when dealing with McDonald’s. Almost every order there is a mistake.

Always something missing when ordering from here, staff never seem to check orders and make sure things are correct.

how the restraint keep making simple errors like no supplying chips when it is on the order is beyond me

driver took food out of bag at car

absolute joke £4.50 for a happy meal and i get no fries

Drinks flat order not complete unbelievable is it that hard to get an order right

Was a very good experience. All the staff were friendly and helpful. Trainee employee Georgia was especially helpful. The restaurant was very clean.

Not delivered. Will be requesting refund and not using this service again.

No one took notice of my request for burgers for my dogs

Chips were Cold so were my chicken selects absolutely ridiculous restaurant they need to sort it out it’s literally 5 mins down the road yet it gets here cold!

the food was cold, things missing from order

42 min wait for food this morning.. still waiting whilst I’m sitting here typing this message. Staff seem not bothered. Oh goody food just arrived .. items missing from the order. Sad state of affairs

can read the order properly and missed items

I never had my food delivered !

food was cold and hard when it arrived , I had to heat it up

Late not a problem but we were misssing fries which were a main component of the meal??

items missing and drink overturned so only 3 quarters of drink left

There was missing food, order was not delivered all together. Had a whole bag of food missing

Lovely food and super fast delivery, my only criticism is that the fries were too salty and mozzarella balls not hot enough. But it’s 4am so I forgive you - thanks!

food was cold i am only 5 mins from restaurant

Waited 30 minutes for 2 Mc flurry’s. Walked out in the end without them

Gave polite delivery instructions as well late at night and family was asleep not to ring the door bell and to knock gently, and then the delivery driver proceeded to ring my door bell twice and knock. Waking everyone up

Food lately at this particular McDonalds is awful. It's never correct, always cold, and yesterday I bit into some frozen chips, although I'd been asked to pull round the front as there'd be a short wait. The staff are 50/50. Some are nice and helpful, and others couldn't care less. I do feel for the staff, though, as there is so much expected of them. One poor lady had been told to go out and clean the other day right near the drive-through windows, I thought this was extremely dangerous, and some cars were getting so close! Poor lady kept apologising to people as she felt she was in the way but was just doing her job.

I ordered just a burger no bun no nothing on the burger and my dogs had delivered pickles onion which I ask for not on

Nothing was even delivered but says delivered

28.6.24 Had to wait 20min for a triple cheeseburger. Barely warm. Absolute worst.

The food was totally cold and the burger bun was hard it was not nice at all had to sort the children something else to eat

i was waiting outside for the driver for 5 minutes as he couldn’t apparently find me yet i asked to call me when here my drinks are all spilt everywhere and my food is now cold i’m really not happy

driver was too busy talking on his phone when delivering. The food was cold, a total mess, and no dips or straws

totally wrong order received had to go to restaurant by time i got home food was cold not good enough

The chips were cold and undercooked

food was OK. but had a payment issue that no one will help me with . just eat are not listening

you will be sorry for forgetting massimiliano's double cheeseburger. see you next friday at 2pm.

Missing items and drink is spilled over the driver noticed that and everything was wet

I LOVE TUCKSWOOD STAFF, SO EFFICIENT AND NEVER FORGET ITEMS UNLIKE HAYMARKET! DELIVERY DRIVER WAS SPEEDY GONZALES

My sauces were not delivered. Everytime i order they are forgotten.

forgot to check my order before leaving which you shouldn't have to do but this branch seems to leave things out of your order alot, this time no apple pie I had paid for

me and my wife came here on saturday to celebrate our wedding anniversary (we are massive fans of ronald mcdonald - we got him to officiate our wedding!!!!). and some goofy looking chap with some cute freckles (i believe he went by the name of declan) was an absolute gem in sorting out our order. i honestly couldn’t ask for better service he even demonstrated to us how to use the ipads to play with each other (how romantic right?). so overall a wonderful experience mainly courtesy of declan (what a terrific young guy). i honestly couldn’t recommend it anymore for any couples looking for somewhere to go on their anniversary. Thank you Declan xx

My order took 2 hours.My food was cold.The delivery driver laughed about it and half of my order was missing

Food missing and staff extremely rude will not be visiting again

fries were soggier than my nan

No sauces chips cold was told by store come up and get them etc or we can refund which I am yet to see

my food didn't arrive? i'm still waiting? i watched the app, then it said my order was delivered with out nothing on the doorbuzzer

Food took -half an hour- to come. Once it came the lettuce was brown and the cola tasted off. Toilets were beyond disgusting despite looking renovated somewhat recently and the restaurant space was not clean. Staff were nice, so they get a star there despite everything. Parking is very limited. Eat anywhere else.