Mcdonald's Restaurants in Norwich

Served by a gentleman named Jan today. So lovely and polite. Quick, efficient service by all staff

Most disgusting toilets you can imagine and the toilet door look was completely broken. Put me off from getting food and left straight away. Advise you check on them more often.

The electronic screen menu system is sometimes a little too busy. Pushing offers and promotions

Neither bad or brilliant, a quiet time so atmosphere nothing special

Rubbish everywhere. Filthy tables. Next to no staff / service. Employees that were there were just milling about

See for yourself… no soap in the dispensers in the bathroom, everywhere you turned was a complete mess, no hand sanitiser in the entire building. This branch should be ashamed of themselves. Due to lazy staff members the place is disgraceful.

We have been for breakfast a couple of time, in the past it's been good but lately. Has browns are pretty raw or bearly cooked. There is a very moody/grumpy drive through server who is quite rude and abrupt.

driver was rude and bags were opened

delivery rider left my gate open and we didn't get any sauces with our chicken

the minecraft movie meal arrived without collectable

I didn’t receive my hash browns

I had cash and vouchers to pay with and when I approached the cashier I politely mentioned my number and asked her to check it. She ignored me and just asked for the cash. When I placed my order I told her I had vouchers but she immediately said “We don’t accept vouchers here.” I tried to explain that my vouchers are valid until 25/04/2025 but she told me to go to a different McDonald’s. After I paid she started swearing while heading toward the kitchen. When I asked for my receipt she completely ignored me and started talking to her colleague instead. The entire experience was rude unprofessional and very disappointing.

food was fresh but fries were cold. and instead of getting a portion of fries in size requested there was only half the amount in the box..please give proper size fries as asked not a few sprinkled into the box!

great delivery driver, stale chips, my 20 nuggets came with 1 dip??? not sure why an employee chucks in a singular dip instead of 4. atleast my quarter pounder was nice

I literally just ordered a meal with my friend and had 2 sweet chilli dips ordered too which I paid for and you forgot to pack them How tf do you ALWAYS forget the dips? Is it really that hard to pack stuff I pay for, is the 2 second walk to get the dips too difficult for you all or what? Also we ordered large but you sent us mediums, thanks for wasting our money gang :)

This is a good McDonald's. John, front of house was freindly & very helpful as well as keeping everything clean & tidy. As l hadn't used the screens before to order he got Abby to help me. I told the manager Jack, they both had very good customer service skills. I had the chicken selects & salad. The food was bought to my table. The food was hot & delicious. Even though it was extremely busy the service was quick. I will come here again before l head home after shopping!

I have been here a few times now and usually use the drive through. I find it easier ordering on the app in advance which means when I get to the drive thru I only have to give the staff my code rather than my entire order. Service is usually pretty quick, sometimes they need you to wait around the front of the restaurant but they often bring your food out shortly after. The majority of the staff who I have had contact with have been very friendly. I’ve only had one experience where I didn’t receive friendly service, I drove up to first window the staff member didn’t even open the window to greet me, I was just pointed in the direction of the next window, this thankfully hasn’t happened since. My orders have usually been correct but often staff forget to put in sauces/dips and sometimes straws for drinks. There have been a couple of occasions where I’ve been missing one or two items but this is a rare, I’d just recommend checking the bag for the order before driving off. Overall very handy location, good experience using the drive thru and I would recommend😊

Got a chocolate milk shake which I took away without checking (not that I should have to check my own food) but clearly the machine hadn’t been cleaned so I had a horrible minty/chocolate flavour, couldn’t finish it so waste of a trip. Really disappointed that basic hygiene/ cleaning regimes aren’t being kept too. Not the first problem I’ve had with this branch of McDonald’s. I understand that mistakes are made, especially when busy but the even the basics seem to be failed here. Definitely going to rethink on where we get office breakfasts from now on.

Again, we ordered the specific meals to get the collectables, and they were not sent with our order. This is ridiculous!

The put the wrong burger in the box, instead of a mcrispy it was the mcspicy & it my son kept saying it was spicy & I didn’t believe him until I tried it.

Wish the drivers would not take the order out of the bag until the door is answered as the food goes cold so quickly. My meal this evening was almost cold. Had to heat it up to be able to eat it.

Really disappointing. We ordered these particular meals to get the Minecraft figures, but none we're sent with our order.

not many medium fries in the £5 deal

all the food and drinks was cold when lt arrived

Didn’t get my ordered I told the courier that was not my address and he still put delivered

so many que man f off, too many machines in the front for self service 😑 it ok but i saw one person with a till its really Shame coz it a City and its busy so you guys need to think about us. btw sorry for my review thank you 😊

They are rude and irrespective to customers

Always have the loveliest man helping us with what we want and he will always go above and beyond keeping the place nice and tidy out front. the other staff members that are in the kitchen and behind the counter are rude to customers, slow and half asleep. the man front of house should get more recognition. he is the reason we return back to this mcdonald’s because of this man’s friendly nice caring nature whilst keeping ontop of the cleanliness of the restaurant. this was 9pm thursday 20th of march. please let the man front of house have more recognition or a promotion!!

Cold food and got oasis not coke

After waiting over an hour and a half, finally got 'Delivered' pop up when IT WASN'T!!! Had this happen couple times before, AWFUL SERVICE!!!!

I got it and my drink was spilt and only had half left.

Absolutely useless, rarely a good experience here. Honestly I think putting the correct items in the bag is the bare minimum and they don't seem to be able to manage it. Got all the way home to realize 3 burgers missing and had to drive all the way back. In fairness to the lady when I got back she was very polite despite the fact I was quite annoyed, but come on it surely can't be that difficult to get an order correct.

I don’t like giving tips first because I’ve had drivers talk the mick but this guy was really fast and so polite I really wish I kept a little cash to the side because the app doesn’t let you tip the rider after they have done a good job. Food ok too

My daughter wanted a strawberry shake, which clearly had some shamrock in it, she's now in tears because she can't drink it. You really should have some way of running the mix to clear out the mint before pouring another flavour shake.

forgot my milkshake and my food came freezing. the main order was for the drink and i didnt even get it.

Food took over a hour to come and it is freezing cold need to get this sorted going down hill

the delivery driver was incredible. very friendly and efficient and timely too. would give 6 stars if I could. McDonald's order is very good too

I just needed something quick and convenient

The fries were so cold im not even sure they were cooked to be honest. Didnt even get a straw for my drink either

all cold and fries under cooked

I got no straws for my milkshakes

The food was cold Oreo McFlurry was melted and the milkshake was like water dreadful

If you order nuggets or selects don't expect any dips. They never send them Avoid them, they're useless I'll never use them again

A very small venue, Food was good, staff polite and friendly. Carpark a bloody nightmare very small people won't let you out of a space or leave a gap so you can go to the exit, too desperate queuing for the drive through. People waiting for their orders stood in the doorway or in the way of the ordering points.We will not use this one again.

We found that our delivery wasn’t as a high standard as it should have been but it was sufficient to eat. I would highly recommend that all customers should receive napkins as I’m sure this is part of the delivery procedure? In all our McDonald’s was very pleasant to eat and was devoured in minimal time. Thank you.

wonderful king delivery driver

although the delivery was on time , food was cold and bags ripped because of spilt drink

Order came quickly. Not had any issues with this place for over a year now and they seem to be back on track to being my favorite McDonald's in Norwich. Thanks

Good again was hard and cold and milkshake melted

My food was delivered 2 hours after I ordered.

Ordered food at 5:45pm, didn’t arrive until 7:10pm and chips were soggy and undercooked.

The delivery time kept getting put back then when the food was delivered they went to a different street. By the time the food got to us it was stone cold! The driver didn’t seem to have it in a hot bag just on the seat of their car!

Just got my order and half of it is missing and it’s not the first time this has happened

My order wasn’t even delivered! Disgraceful!!

Charged us for items we did not get, reported branch to Trading Standards.

Orderd from one Mcdonalds only for them to cancel almost an hour later and the 2nd McDonald's missed off half the order. Tried to call the restruant with no success!

This is a nice McDonald's great for dining alone or taking your whole family for a quick bite. The food is what it is and won't make you sick, plus the Philli Cheese Stack is surprisingly good, yet messy with all that cheese sauce! The staff are friendly,. hardworking and helpful.

didn't pick up one of the bags at the resteaunt, abysnal service

The food was fresh and the place was very clean

My food was delivered cold and with over half of my drink spilled in the bag. Everything was soaked and it dripped all over my house. The driver didnt even warn me before i grabbed the bag and got diet coke everywhere

Since it's refurbishment, this outlet has become soulless and less easy to get attention from staff, and relax. A backward step as they prioritise the Deliveroo and Just Eat customers. Trays were piled up, the sauce dispenser empty and generally leaving a bad impression. And when we were finally served (issue with electronic order point) they could only accept cash at the till - no card reader! We used to come here a lot, only in desperation in future. Poor.

Only stopped here briefly. Drive thru staff pretty blunt and quick to slide the window shut. You want a decent McDonalds in Norwich got to Norwich airport.

Gets crowded inside the restaurant

1st time using, great service, friendly delivery service

first of all my wrap said it was the bbq wrap, when i opened it, it was sweet chilli, not what i ordered at all. and the wrap wasn't wrapped properly so all the insides fell out. and they also used the wrong lid for my frappe so all the cream and caramel was squished.

We get many, many deliveries from here and never any napkins or sauces even when requested

It’s good they just make mistakes a little too often, not enough to put me off.

Not happy delivery driver stilt my coffee in his bag that went over my food and only got refund for the coffee???

Drinks got delivered but no food either driver keeped it or they forgot to pick it up at the restaurant not good when 3of us diabetic s

Wash room not serviced very well.

We asked for three hot chocolates and they give us one and two double expresso

Having placed my order at the machine with no customers infront of me I waited over 15 minutes for my simple breakfast order, during which time a few more customers arrived but not a single staff member was seen, the counter completely un-manned. They used to call it fast food but it was definitely not fast. Really disappointed at the lack of customer attention.

My main reading for this review is the appalling treatment of the elderly that can't use the order machines. I had ordered my food and sat down, this elderly gentleman stood at the till to order when the staff said its cash only at the till, he said he only had card and didn't know how to use the machines! They refused to help him place his order. I got up and placed the order on the machine for him. I won't be coming here again and I hope the owner reads the reviews and acts on it. McDonald's tuckwood you are a joke when it comes to customer care!!!!!

Order came cold, no sauces, no straw for my milkshake and time changed

Fries cold, no straw and no sauce although paid for.

ordered the breakfast sharer for four received 3 hash browns and 1 burger

I went to the drive trough. I ordered with the guy on the speaker, then I was waiting 10 minutes at the window. Then a lady appeared and advised me that they cannot take the order. I said they already did. She said sorry we cannot take your order. Pathetic! Highly pathetic!!!

No quarter pounder? just two big macs

Used to love going to mc d’s, but now it’s just over priced rubbish. Foods always cold. Burgers always come out like there been kicked about before serving! And the Coke always tastes like sprite or water, can’t get a milkshake as it’s always broken -__-. The beef burgers taste different since there changed it, taste like sausage meat. And the child’s toy are just shoddy now they used to be great I see better toys in 2p machines.

broken drinks promised a replacement by the driver who took pics cannot call the restuarnt and nothing turned up. asked for refund on app to then be told i had to take a pic when the driver did it!! total rubbish and products all in the bin

Had to chase the order up by calling restaurant. Order was then sloppily and badly prepped and wrapped. All food was cold on delivery,

and like always the chips is cold

Food was all cold and chips were hard which I don’t understand as live 5 minutes from branch

I got here at 12.30 am waited ten minutes at the counter waiting and no one came to me, I needed to pay cash so I used the machine and sent it through to the till for cash, eventually another 15 min later finally someone came out with a order for somone so I got there attention and confirmed my order was cartoony being done and waited another ten mins, the was literally one other customer in there no delivery drivers or anything I really don’t know how they can be so slow, it’s an old story it’s like this every time ! 35 minute for a double cheeseburger and chips is not acceptable especially when it’s so quiet and also the fact no one attends the counter is an absolute joke! May aswell just walk in and steal everything the staff will never know because they’re never there

Quite possibly the worst McDonald's in the UK with its consistently poor customer service. Latest incident today: waited 10 mins in the left drive thru lane but nobody bothered to take my order. In that time, 7 cars that arrived after me progressed through the right hand lane. I assumed there must be an issue with the intercom in the left lane (turned out there wasn't - just poorly skilled staff) and proceeded to the first window where upon I placed an order. The employee did not apologise for the poor customer service. After making payment for a very basic food order, I proceeded to the second window and was told to wait round the front and they would allegedly bring the food out - there was no "please" or any attempt to act professional from the employee at that window either. After waiting round the front for 10 minutes and STILL not getting the food, I tired of them messing me around and wasting my valuable time and went back through the drive thru lane and to the first window. I explained the situation and requested either 1) I be given the food paid for or 2) They refund my payment. An apparent supervisor then appeared at the window. She demanded evidence of my payment, to which I said I hadn't been given a receipt. She struggled to grasp that (not sure why, as this useless branch never gives the receipt until the food is brought out) and again she repeated that she needed evidence of the purchase (note: how were they going to bring the food out if they couldn't find the order?). I was becoming annoyed at this point and offered to show my bank statement (very intrusive for a 'fast' food purchase!!!). After showing my bank details, she suddenly found my order and claimed that my money had now been refunded. I asked for a hard copy receipt as evidence of the refund but all she could provide was an illegible receipt which she blamed on the print and said she couldn't provide a better copy. If the supervisor knew there was an issue with printing receipts, it's curious that she has asked me for my receipt in the first place - surely she wouldn't try to be deliberately difficult with a customer who had been on the receiving end of multiple service failings, would she!?! If they can't even organise a functional receipt printer, no wonder everything else is substandard. Having wasted 35 mins of my time at that point in time, I left this useless branch with no food and no adequate apology. This branch consistently gets orders wrong, the food is more often than not cold and/or missing, and customer service is frequently poor - a disgrace to the McDonald's brand. On two previous recent visits here, large fries cartons were only half filled. There's a word for it when the consumer doesn't get what they have paid for, and it might helpful if McDonald's UK Head Office looked at what's going on in their Tuckswood outlet. If you value your time and don't want to have to deal with rude staff, who are evidently poorly led, managed and trained, just to purchase overpriced, low quality food - avoid.

stone cold food think driver got lost

It says delivered but didnt get it

Far from fast food and cold when it arrived, fries inedible!!

Worse possible place to order at, employees are super lazy , and spend most of the time chatting to each other or wonder aimlessly while people are waiting for their food to be prepared ,instead of working together to provide fast service they work in sectors

Disappointing service, had to ask for milk for my tea, porridge was cold, cream had melted into the hot chocolate. Overheard staff berating ‘teenage boys’ for not clearing their table. Twenty minutes for food to arrive and rude customer service

Everything was really cold. you could tell it must of been sat there for a bit

Food was warm but had an item missing and no straw or paper cutlery for pancakes. Just a little disappointing

put onions in the cheese in the burger so partner couldn't eat her food

we ordered the food for 5PM it got to about 6 I called them but I had not got the ref number so I called again at 6.45and just as I was giving the ref number it came the chips were cold and when warmed up they went soggy theburgars were cold and we warmed them up and the burger was like card bored . I will never order from that one on a weekend again it was awful.

it never arrived and has been delivered to wr9ng address or rider has eaten it

For years this has been the worst McDonalds by far, they are almost always getting orders wrong, or leaving items out entirely. Often food is cold or by the time you get what you paid for the hot drinks are cold or milkshake is melted. Unfortunately for me it's my local mcds. If they ask you to pull around the front to wait for your order I would suggest you say no because you'll end up waiting 15 minutes and it'll still be wrong.

All the food that was meant to be hot was cold!!! Not impressed at all I have no idea how long it had been cooked or how many other deliveries the driver made before ours!!!!

Did have issues before but this time order was good. and arrived on time

This branch always leaves out sauces. Always.

Driver Delivery was Excellent. the food was Hot, I've not even had it that Hot from In store . 😁