Mcdonald's in Norwich

It didn’t show up, I even left the rider a tip

Ordered 9 chicken nuggets. Only received 6

Food was cold, sauce missing and drink was spilt and half empty

there was no drink with my order. the price of the milkshake alone was a third of the total price

How many more times do customers have to say about rude delivery people always forgetting peoples orders lack of respect and delivery people on bikes making food cold

rider could not find property despite clear instructions provided, spoke no or little English, food eventually arrived late and cold

As you would expect from McDonald’s however, food was stone cold

took nearly 2 hours to be given stone cold food. tried cancelling and would let me. spent £25 on cold food that got thrown out.

Food is freezing waited 2 hours for the food

very nice delivery man..... asked how my evening was and was very polite

food was cold and BBQ dip missing. vert disappointed ☹️

Stone cold food and missing cappuccino

It was over two hours late and we received the wrong order. We said number 6897 and the delivery woman said yes so gave her a tip but the order was 0211. This was a much cheaper order than ours. Someone was laughing when they got ours!

One of my burgers missing and ice latte spilt over my food, not happy !

Cant get a basic order right, missing half my items that I paid for.

Given someone else’s order — wrong drink and no desert.

not delivered on time 1hour 45mins late

we ordered at 2pm and it took till 3:45pm over 1 hour after we placed are ordered not happy at all

Forgot the fries and there was a weird chunk missing out of the bun on my burger :(

food was for kids and was all cold

I am very disappointed with my order not only did I have to wait 3 hrs I also ended up having to collect it myself, and over half the order was missing and it was cold.. I had to go back again to have replace the missing items.. I would like some form of compensation as I usually use just eat alot.. Im thinking of switch to Uber eats...

This is not aimed at mcdonalds, but at just eat, in cold months deliveries of hot food really should be by car as it was stone cold by the time we received it.

A bit cold when it got here, and one item was not there but was able to get a refund other than that it was alright

McDonald’s forgot all the sauces, happens a lot …

driver very professional and frfriendly

Food took 2 hours from ordering to arrive when it did freezing cold and burger was wrong, terrible, the rider went and dropped off another order on way, waiting for refund

most of the food was just warm. bit it is minus degrees outside

The worse delivery I have ever received. Took over an hour & a half from ordering. Food shockingly cold, terrible!

Placed my order 16.35 it was being prepared at 17.00 and received it at 18. 05 absolutely stone cold food why get the food ready when you don’t have an assigned driver ???? Our food is getting cold having it just sit there , it’s not good enough !!

don't have my chicken shairboxs

missing a burger as well as chips being cold and half drink gon as was on its side in bag not happy.

Food arrived late, stone cold, and with 50% of the order missing

I was missing my large hot chocolate.

I can't say if I got my order early, on time, or late because I never received it at all. I'm trying to get a refund but I'm getting told it was delivered. It wasn't delivered. The driver did contact me and I STILL didn't get my order.

Missing sauces that i paid for and i was only given 5 nuggets in a 9 piece nugget box

Wrap arrived crushed, chips were stone cold. Straw was sitting in the icecream. Delivery driver seemed very distracted, sounded like he was on his phone the whole time.

Delivery took an hour and half! Food is freezing

This place is a rip off, delivers wrong orders, won't answer phone to sort order. Ripping people off and taking there money, no respect for this company it's a joke can't even do there job. Muggers

Why is it every time my drinks are spilt everywhere. And you always for get the sauce that I paired for

This is the third time I’ve ordered and it’s not been correct, it’s either we get mismatched order, or items are generally missing. As much as I like a cheeky McD’s I’m not ordering from this one for a while

Drink had spilled all over our food once I had opened the bag!

Late. Ice cold. Delivery person should try looking at door numbers. Attitude given towards myself was unacceptable. Poor service

Excellent! Friendly driver as well.

ordered home delivery once before the food was delivered cold. ordered home delivery the 2nd time and the food was delivered barely warm.

missing itens . i order for 4 people pack with 4 burgers and ships and only 3 each back

Delivery took over an hour from ordering and food came freezing cold

I don't know why but I ordered the food around 1 pm and was delivered around 3 30pm.

This McDonald's is always very friendly, not so busy (upstairs) and always very helpful staff. Food was sublime. Was a lovely treat for the family and we really enjoyed it.

Fast delivery. Nice hot food. Polite courier. Happy.

The chips are awful, hard, rubbery and have no salt on them and are cold. Our drinks came spilt in the bag leaving half an oasis left.

I’m trying to get in contact with Just Eat because my order never came with fries and I’m not spending £12 for just a burger. Can someone please get back to me about this as I’m not happy?

The food that was delivered was cold and not as described - one slice of bacon instead of two, missing cheese. Also only one cup of coffee was delivered.

chips were cold but everything else was fine

Third time in a row I have ordered from McDonalds Hay hill and they have forgotten an item, absolutely appalling, it’s not difficult to read an order and follow it!

the food was really cold and the driver made mewalki

For was not made to standard. Fillings missing. Food stone cold.

good food, great delivery person!

it's always cold when we get it

Took an hour to be delivered and the food was cold when delivered.

Golden syrup portion missing from porridge

only downside was no straws for the drinks

chips were stale, burger and drink were fine

Food was great. Driver was rude!

Forgot sauces and ignored dietary restrictions

Just ordered the mc rib and absolutely shocking, dry as a bone barely any source on it and the chips were terrible, hard and unpleasant. Can’t believe I wasted money on it, will not be using this mc Donald’s branch again £25 down the drain

Very busy McDonald's, no drive through option. so only a matter of time before this is replaced Friendly staff being pushed quantity over quality.

Hello, who is the general manager of this McDonald's? I want to make a complaint that has been going on for a long time. I'm a food delivery man. There is a lady who works there who treats us delivery men with a lot of disrespect. She thinks we drivers are trash. I have a video, I have photos of this lady, and there are more than 10 drivers who are also ready to complain about her. The orders are usually ready and it doesn't deliver, it makes the drivers wait. And all other employees deliver the orders quickly. But this lady doesn't, she does it by implication. I wonder if she's a racist? Because we're not from that country? But she has to know that we have the right to work in the country, so we have the right to live here, live and work. I'll leave her photo here in the comments because I don't know her name. I hope to have an answer from an email so I can talk to the management. This is very unfortunate. We are also McDonald's customers on days off. She needs to treat everyone the same

Once again the same delivery driver that ruined my last order I now have a Big Mac with a burger missing the bag was open and a large chips are missing again. . I am still to be refunded for his last message up and now this . So won’t be ordering from ur McDonald again now cuz twice this has happened now I am utterly appalled now my children food missing and been touched again

Went during a busy night, but service was still fairly fast and the food was tasty and piping hot as always

never turned up, driver was outside according to the tracking app. I sent a message saying outside ans he drive off. Waiting for refund from just eat...

missing syrups from pancakes and it was cold

I’d like to leave a tip but you don’t make it very obvious as to how I’d do it

Food was missing, was only given drink and most of this had spilled in the bag so was also undrinkable.

I'm didn't not Gareth mine delivery

I accidentally put wrong adress in explained it to the guy he respond as he was just gonna leave it but keep txting me saying wanted to ring me but couldn't I said just leave it now my food is freezing cold I'm very unhappy

All the burgers and chips was very cold and wasnt to standard

Ordered a double sausage and McMuffin meal but the meal didn’t turn up, just the drink. They can’t just send my order, I now have to order and pay again

Constantly messing up delivery orders , if you can’t do it right maybe you shouldn’t do it all

Haymarket, after being extensively rebuild at huge cost, is a week later littered with rubbish from this dump. If McDonald's can't teach their Troglodyte customers to use a Bin then they should be made to employ someone to tidy up outside or shut down. A disgusting horrible mess.

Order incorrect, medium fries received instead of large, milkshake only 2/3rds full.

McDonald’s adding litter to Norwich City Centre. Newly refurbished seating area made to look like a bin. Irresponsible consumers eating awful food. Thanks America for this awesome import.

Fries were cold, but otherwise order was very nice.

Driver was late and food was cold. It seems as though no driver knows where they need to deliver and they always call which is a pain when you’re disabled.

Didn’t deliver all of the order - item missing

ordered porridge but wasn't included in delivery

Half my order didn’t turn up and the bag came not steeled !!!!!

Order was missing items , delivery driver was rude and all items that where delivered where stone cold

lovely delivery driver. very friendly

Slowest joint in the UK, it's not even busy why does it take 38 minutes for the drinks to be made

Food was cold and drink was spilled, I don’t blame the driver but I’m not happy

Good place for handout with friends

they forgot to put in sauce and some of the chips were hard, delivery was slightly later than first put on app by 22 mins but all the rest was good.

I am not happy at all with my order I aks for 2 lrg cappuccino

delivery driver pretty much refused to come into tower to deliver the food. when I clearly saw he had a padlock for his bike.

The food turn up on time but it was stone cold n the burgers look like they be seating under the hot plate for hours

Always something wrong when ordering from here. Missing items this time. Why do i keep using this place. On the plus side the delivery guy was lovely.

Delivery time doubled after ordering, most of the food was warm on arrival but mozzarella sticks were stone cold and none of the dips were in the order - not the two extra ones we paid for, and not the one that should have come with the cheese sticks

Drinks were spilt, ice cream was all over the bottom of the bag and soggy. Food stone cold.

Wrong burger arrived. Chips stale—barely edible. No sauces for nuggets. Regret ordering

Part of the order missing (again), no refund offered. will not be using again.