Mcdonald's in Norwich

This McDonald's is always very friendly, not so busy (upstairs) and always very helpful staff. Food was sublime. Was a lovely treat for the family and we really enjoyed it.

Just ordered the mc rib and absolutely shocking, dry as a bone barely any source on it and the chips were terrible, hard and unpleasant. Can’t believe I wasted money on it, will not be using this mc Donald’s branch again £25 down the drain

Very busy McDonald's, no drive through option. so only a matter of time before this is replaced Friendly staff being pushed quantity over quality.

Hello, who is the general manager of this McDonald's? I want to make a complaint that has been going on for a long time. I'm a food delivery man. There is a lady who works there who treats us delivery men with a lot of disrespect. She thinks we drivers are trash. I have a video, I have photos of this lady, and there are more than 10 drivers who are also ready to complain about her. The orders are usually ready and it doesn't deliver, it makes the drivers wait. And all other employees deliver the orders quickly. But this lady doesn't, she does it by implication. I wonder if she's a racist? Because we're not from that country? But she has to know that we have the right to work in the country, so we have the right to live here, live and work. I'll leave her photo here in the comments because I don't know her name. I hope to have an answer from an email so I can talk to the management. This is very unfortunate. We are also McDonald's customers on days off. She needs to treat everyone the same

Once again the same delivery driver that ruined my last order I now have a Big Mac with a burger missing the bag was open and a large chips are missing again. . I am still to be refunded for his last message up and now this . So won’t be ordering from ur McDonald again now cuz twice this has happened now I am utterly appalled now my children food missing and been touched again

missing syrups from pancakes and it was cold

Went during a busy night, but service was still fairly fast and the food was tasty and piping hot as always

never turned up, driver was outside according to the tracking app. I sent a message saying outside ans he drive off. Waiting for refund from just eat...

I’d like to leave a tip but you don’t make it very obvious as to how I’d do it

Food was missing, was only given drink and most of this had spilled in the bag so was also undrinkable.

All the burgers and chips was very cold and wasnt to standard

I accidentally put wrong adress in explained it to the guy he respond as he was just gonna leave it but keep txting me saying wanted to ring me but couldn't I said just leave it now my food is freezing cold I'm very unhappy

I'm didn't not Gareth mine delivery

Ordered a double sausage and McMuffin meal but the meal didn’t turn up, just the drink. They can’t just send my order, I now have to order and pay again

Constantly messing up delivery orders , if you can’t do it right maybe you shouldn’t do it all

Haymarket, after being extensively rebuild at huge cost, is a week later littered with rubbish from this dump. If McDonald's can't teach their Troglodyte customers to use a Bin then they should be made to employ someone to tidy up outside or shut down. A disgusting horrible mess.

Order incorrect, medium fries received instead of large, milkshake only 2/3rds full.

McDonald’s adding litter to Norwich City Centre. Newly refurbished seating area made to look like a bin. Irresponsible consumers eating awful food. Thanks America for this awesome import.

Didn’t deliver all of the order - item missing

Fries were cold, but otherwise order was very nice.

Driver was late and food was cold. It seems as though no driver knows where they need to deliver and they always call which is a pain when you’re disabled.

ordered porridge but wasn't included in delivery

Slowest joint in the UK, it's not even busy why does it take 38 minutes for the drinks to be made

lovely delivery driver. very friendly

Order was missing items , delivery driver was rude and all items that where delivered where stone cold

Half my order didn’t turn up and the bag came not steeled !!!!!

Food was cold and drink was spilled, I don’t blame the driver but I’m not happy

they forgot to put in sauce and some of the chips were hard, delivery was slightly later than first put on app by 22 mins but all the rest was good.

Good place for handout with friends

The food turn up on time but it was stone cold n the burgers look like they be seating under the hot plate for hours

Always something wrong when ordering from here. Missing items this time. Why do i keep using this place. On the plus side the delivery guy was lovely.

I am not happy at all with my order I aks for 2 lrg cappuccino

delivery driver pretty much refused to come into tower to deliver the food. when I clearly saw he had a padlock for his bike.

Drinks were spilt, ice cream was all over the bottom of the bag and soggy. Food stone cold.

Delivery time doubled after ordering, most of the food was warm on arrival but mozzarella sticks were stone cold and none of the dips were in the order - not the two extra ones we paid for, and not the one that should have come with the cheese sticks

Part of the order missing (again), no refund offered. will not be using again.

Two chocolate brownies were missing from the order, as were 4 dips that should have been included. They were listed on the order slip on the bag but were not there. This place really needs some training as it's ridiculous to miss out items from orders.

Never ordering from this Mcdonalds again missing items, foods cold and my big mac that actually came tastes like the oil from the previous patties that have been on grill absolutely awful… and the management are useless and rude!

Wrong burger arrived. Chips stale—barely edible. No sauces for nuggets. Regret ordering

missing my chicken sandwich from my order

food kept saying it was getting prepared for around 45 mins and arrived after 1hr

We had no fries with the happy meal just the burger and toy

Food took hour and 20 mins to arrive, was mostly cold and missing item!!

order attached to bag shows 6:59am; delivery happened around 9:30am.. two and a half hours after cooked and hot breakfast was bagged.. obviously everything was stone cold, and the breakfast muffin dried out. Given that bagged breakfast had sat in the restaurant kitchen for over two hours, I'm surprised that McDonald's didn't monitor this and produce a fresh and hot breakfast for when the delivery happened.

Really cold ordered nuggets and was so dry

Everything was perfect, BUT one of the fries was not Large, it looked small, like they were in a rush and dropped the rest of the fries somewhere by accident. No big deal, this McDonals has rarely ever failed me. Thanks guys!

Waited ages for the food and then they forgot half the order! You only get a refund, not your actual food, so my wife and I had to share one burger between us!

Every time we online order you leave something out from the delivery bag, it is unbelievable, the people can not count behind your counter? If I would do this much mistake in my job I would be fired

food was good.. hot chocolate had no taste just like coloured water.

Bag wasnt closed and sealed properly, food was cold. Coke zero was completely flat that it was undrinkable and went down the sink. Overall not good.

Always put the extra lids on hot drinks so they never get spilt. Best McDonalds in city

Wrong ordered given. Not what I paid for not happy.

Food was cold when arrived, everyone’s chips were missing, missing my milkshake, Big Mac and fries. How can you miss half the order! Absolutely shocking.

Speedy delivery of all packaged still warm order. Thanks!

reschedule the delivery time. I guess they did this to make sure it's all cooked and sent. It turned up and 2 meals missing there burgers. really disappointed whith this order got one meal so there 2 people missing there burger ahhh why

My food says it was delivered but I never got my food

food was delivered 45 mins late. I had 3 unhappy hungry children!

missing items, cold, sloppy and stale unfortunately 😕

Food was cold and chips soggy and revolting. Didn’t eat them. Delivery driver had food with him for over half and hour before it was delivered to us.

Service very slow it’s meant to be fast food… there were people waiting ahead of me for their orders and by the time I got mine still were waiting

Even with a refund I get less than I paid because useless drivers keep the delivery fee, even when the food doesn't turn up at all. Absolute joke.

food spilled, cold, and missing items

The food never tutned up the driver was outside my property for 12 minutes then just drove away Absolutely disgusting

this is now 2nd time weve ordered and had missing items.its ok refunding me but I wanted the food items .won't be ordering again which is a pity

please read the text messages that were sent from my delivery driver .and then gave me an awful attitude wen he turned up

i was missing all the sauces and one set of fries

Awful whole food swimming in milk!!!!

Food was stone cold the mc flurry was everywhere in the bag

Delivery time changed about 5 times and when it arrived it was freezing cold

was fast for a Saturday and enjoyed it alot

Missing items. Awaiting credit or refund

delivery driver was the other side of the city to me when it said delivering. clearly doing multiple drops. food stone cold

Don’t normally go to McDonalds but I really fancied one while we were out and about in Norwich. We are a family of 4 adults and 2 small children. It was very busy and no seats available but one of the staff checked upstairs for us and found us a table. My daughter ordered our food on the app and it was quickly delivered to our table, the food was fresh and hot, all of us enjoyed our meals and drinks (McDonalds coffee is fab) one of the staff assisted us with our pushchair down the stairs, they couldn’t have been more helpful, the place was very clean and tidy.

Food was cold when delivered. Driver apologised so that’s ok just the food was quite cold

Terrible driver sat 17 minutes away from house when store is 2 minutes away and took over an hour for delivery

My food came freezing cold, my burger tasted disgusting was soggy and tasted like it had banan milkshake on it

When I ordered, it said 15-30 mins, but then it took 45 mins. I wouldn’t have ordered if I had known the real time

Food is cold didn't get what I ordered

The drink was spilt in the bag half a cup was empty. I asked for barbecue sauce in my burger and got tomato sauce. What’s the point in ordering things when one? It’s not how it should as I wanted it and when the drink spilt McDonald’s just get worse.

Absolutely awful, chips were Luke warm and very soggy. Chicken nuggets were tough , like they had been cooked hours ago. Will not order again from this restaurant.

hot chocolate was freezing cold. not happy!!!!!

We walked into the restaurant today a family of 6 with a big pushchair. At first glance there wasn’t anywhere for us to sit, so was about to walk out. When a young women named Sofia , asked if she could look upstairs and save us a table, and offered to help carry the pushchair up the stairs, we was quickly sat at a table and quickly served! Food was hot and tasty. There was also a Man upstairs unfortunately we didn’t get a name but was told he was a new member of staff, he was also very helpful by getting a high chair for my youngest and also helping with carrying the pushchair after we was finnished. These two employees couldn’t do enough and really made our visit a good one!

Great delivery time and quality okay

chips barely warm, burger barely warm, reducing the taste to cardboard. and no sauce ( again for the nth time) as ordered

Order was not right, drinks were only half full. No cutlery with the pancakes.

I asked for no tomato slice in my wrap and they left it in. Other than that, the meals were alright.

yet again, the food was barely warm and had our milkshakes and dips missing. this is getting beyond a joke now. won't be ordering from here again

food was cold and poorly wrapped

Food was cold when arrived not good at all

Driver went to wrong road, was trying to refuse to deliver to my address because he went to the wrong place despite explicit instructions. Spent 10 minutes arguing

My food did not turn up and it says it’s been delivered I didn’t give anyone my code and the money has been taken out of my bank account

Food was cold and the drinks were spilt all over.

the delivery man was so rude..

Refused delivery as over two hours later than ordered. I'd already been out and got another meal. Refund requested.

Delivery time kept getting later. Drink had spilled into the bag.

The Food is absolutely cold This? Is disgusting

I ordered it at 6.18pm & got delivered at 9.09pm...the delivery time changed so much i actually lost count. Absolutely ridiculous. If I could give a lower score I would. Dont order with youre company if you are hungry. Not exceptable at all.

Ordered at 19:00 food was delivered at 22:00

Didn’t include items i ordered

Dips were missing and the qty of fries were too less😔🥲