Mcdonald's Restaurants in Edinburgh, City of

Usually pretty good. Sometimes you have to park up at the drive through and wait ages though.

Everytime I have ordered at the drive through they miss part of your order. Staff don't care and rolled their eyes at my husband last time he went in to say, complete attitude on managers. And the kids outside play area is absolutely disgusting. We went one morning and sat in but the kids wanted to go out and play and it was covered in food on all 3 levels of it. Staff walk past there to the drivethrough. Wouldn't be surprised if they get rats.

Kids tablets weren't working and they weren't interested in even looking why. The play area was covered in spoilt food and drinks so they couldn't play there either. Staff totally uninterested in anything.

We placed a very large order on Christmas eve after 1 and a half hours later we received 1 bag frozen cold food we took it back to mcdonald's to complain to the manager but she wasn't interested at all as she said they gave the uber driver 3 bags so the uber driver actually STOLE the rest of the order so why are mcdonald's still allowing uber to collect food from them it's not the firs time we've heard the same thing from different mcdonald's they took the money quick enough

Staff sauntered about like they didn't want to be there and no rush in them at all.

Compramos una entrega para el almuerzo, vía uber come. El pedido se recibió a las 12. 30 . Pensamos que había sido cancelado pero llegó a las 3 pm. No usaré este restaurante otra vez. Terrible servicio!

Over a hour for delivery for fast food!

Arrived when I had completely given up hope that i would see the order.. food was cold, missing a dip as well.

It's maccy dees. ...what can I say. WYSIWYG

takes ages to be delivered and wrong order delivered

Positive: absolutely gorgeous ladies, never seen a McDonald's with more gorgeous ladies working there tbh. They are also very helpful when they are not hiding away from customers 😄 Negative: Orders get messed up because every employee is adding stuff into the bag, nobody checks it at the end and it goes out to the customer. It's beyond me how there's no system created to avoid this. Everyone is doing everything (I understand, to not waste time) but the outcome is worse, negative reviews, unhappy customers, money lost through refunds etc.

Nice and friendly staff, the only thing i asked for was no ice and got ice with my drink

Thanks very good delivery, very fast

No such thing as a drive thru here. Park and wait everytime. Worst McDonald’s. Then the chips are cold and soggy.

We used this McDonald’s as our go to breakfast during our trip to Edinburgh and can’t fault it, usually I rate all McDonald’s the same but this one never skipped a beat, normally always find something wrong but the food was always so fresh and hot unlike other McDonald’s where your order is usually wrong half the time.

It's a macdonalds food is tasty service is slow

don't order from here placed a order at 12.30 it never arrived even though it says its been delivered

All my recent orders from this place over the last couple of months has either been late or cancelled by justeat. But if I order for delivery direct or use another provider, there is absolutely no issues at all. It's not McDonald's, its JustEat themselves.

Took over 2 hours for the delivery of the goods when it did arrive the driver would only state “don’t speak English” when asked about it and it was all cold

Staff at drive through can’t tell the different between bacon and sausage. I guess you have to be a nugget to sell them.

Mi GF y yo pedimos comida alrededor de las 11: 20 - 11 : 30 pm, pedido fue aceptado y una hora completa después pedido fue cancelado, el restaurante no detiene la entrega hasta las 11 : 45 , mi gf y yo no estamos contentos con esto y ha pasado una y otra vez. No pidas nada en línea desde este lugar a menos que durante la cena o el almuerzo, pero incluso entonces a veces te pierdes artículos.

Normal McD food but App didnt work so experienced a fair delay in ordering.

Ordered and arrived 2 hours late. Cold and not fresh.

First time. Always been hesitant to use but were unable to leave the house so gave it a try. Item missing and food quality and freshness was poor. Very disappointing.

Many items were missing on the order and outlet have charged for it

Busy but fast service. Great staff

Customer service is awful. Refused to take my order and instead insisted I serve myself. Update = still the same problem if paying with cash. Other than that it's a reasonable McDonald's

McDonald's don't know the difference between a large and small when it comes to fries

sorry but waiting nearly 2 and half hours for my food to arrive , stone cold !! couldn't get a refund from mcdonalds or just eat who said I'd have to pay 100 percent of the order to cancel my freezing cold stale food that was clearly made ages ago , soggy chicken nuggets , cheese hard like bricks . delivery time a joke two kids disappointed really really bad do not order online from this McDonald's or just eat

Pretty much always gets it wrong. Double check your orders before driving away. Or sit in. UPDATE: Don't bother sitting in. No clewn tables, had to clear and ask for a cloth to clean it ourselves. Floor was manky and predictably enough, made a dogs dinner of the order.

The litter in the surrounding carpark is atrocious . Management needs to get this sorted .Disgusting . God knows what tourists think .

Really disappointed. I’m staying at the hotel next door and my food is cold when I get to my room. Literally 30 second walk. Missing items from my order so had to return to the restaurant. Even colder food on my return. This isn’t the first time I’ve been disappointed with this restaurant. Unfortunately my choices are limited. Won’t be making this mistake again though.

Absolutely awful every time we make the mistake of coming here. The orders are never correct; missing sauce on burgers, missing nuggets in the sharebox, flat syrup stuff instead of fizzy juice. Utter abysmal. Couldn’t run a bath never mind a Maccies.

Ordered at 4 pm arrived at 7 pm, food was cold. Mc donalds said was fault of no delivery guy from just eat available. So disappointing

It’s saying delivered and it’s not

Ordered Philly cheese stack meal - looks like it was thrown burger split in half and freezing cold chips also the same cold and very over cooked McCrispy - same again freezing cold and chips over cooked Happy meal - freezing cold and chips were the same Only thing good was the drinks and that's no hard to get wrong. Will not come here again

food is very very cold. the restaurant kept on changing and pushing the hours of delivery further. unbelievable never ordering again

I was delivered the wrong order

horrible driver didnt find right address rather than looking sat in car only got my food as i went looking for him foods basically freezing by time i got it

Waited 15 minutes for a drive through breakfast before having to leave without it . Ended up having to leave without it or being late for work-no refund . Horrendous service.

Fuimos a McDonald’s hoy para almorzar, fue una buena experiencia. Tenía una bolsa de melón, bolsa de pepino, salsa barbacoa e Irn Bru. Todo estaba fresco y sabroso. Me gusta que pueda tener servicio de mesa, nuestra comida salió razonablemente rápido.

Worst fries I've ever had, unfortunately I'd driven away and then opened the bag to discover soft, soggy chips. Won't be going back there in a hurry 😔

Pedido a domicilio a las 8. 30 en solo comer 2 horas pasar sin comida Tratar de llamar solo comer los clientes no pueden llamar a los llamados restaurante para tener un llamado gerente poner a través de mi pedido como entregado en lugar de cancelarlo porque aparentemente no te da la opción de cancelar me pidió que le dijera cómo hacerlo de mala educación y no va a estar pidiendo de nuevo espantoso Atención al cliente

The dirtiest McDonalds I've ever been in. Only 9am and it's disgusting, no exaggeration.

We went to eat at McDonald's and got what we expected. Food with a taste we know, fast service and a nice and helpful staff.

2 hour delivery time, cold food, inaccurate estimates, service fee AND delivery fee. Wow.

no food no door knock stick with uber eats

Unbelievable. Delivery time was 3 hours! No way to cancel order or get refund or access any kind of customer service whatsoever. Deleting this app, definitely not using again.

Wow. Delivery time is well over 2 hours. Ordered food at 16:45, and its now estimated to deliver at 19:15 - the delivery time just keeps getting later and later. Won’t be using this again. Totally ridiculous.

Mcdonald is always the same on every visit. Like the food but don't generally buy as a meal

Food showing as delivered, but never arrived. Ended up going to takeaway myself. Delivered time is 2 hours and 25 minutes after order time.

The food and service was excellent the best McDonald's that I have been to got the new double big mac and it tasted amazing plus a portion of chicken mcnuggets and they were freshly cooked 😋😋😋😋😋

Absolute night mare ordered food nothing came however was charged and struggled to get through to just eat wouldn’t recommend at all

Time of delivery kept getting later and later. phoned restaurant after order has been confirmed then it was a further half hour before a driver was assigned to deliver. food not warm and had to heat up once received.

ordered at 9.21pm didn't receive it till 11.01 the food was cold & delivery guy couldn't find my address. Will never use just eat app again.

Food took over an hour to get here when I could have walked there and back with food in less than 30 minutes. Not the best quality and food was barely warm when arrived. No surprise though as McDonald’s food isn’t really suitable for delivery

Well over an hour late, half the order was someone else's but there was no point trying to get it changed and wait another 1.5 hours. Won't be ordering McDonald's via Justeat again.

Never warm food! ,can never get order correct either! And when complain get told nothing we can do have to call our offices, or Uber if ordered via McDonald’s app Needs to be shut down with the dirty mess everywhere stale chips & burgers left on the floor in front of fryers etc Management clearly has no idea how to run a fast food restaurant and should be ashamed to run somewhere dirtier than plublic toilets

Despite the small number of people, we waited a very long time for the order. It definitely wasn't a fast food place.

¡Recibí una multa de estacionamiento por correo de su compañía de estacionamiento UKPC diciendo que he estado en su estacionamiento durante 18 horas y 29 minutos! Aparentemente llegó a las 13. 38 pm y salió al día siguiente a las 8 . 07 am. Sé que tardan siglos en conseguir una orden a través de la entrada, pero vamos! Vine un día para almorzar, y al siguiente para desayunar. Quieren 50 libras en 14 días. Aparentemente sucedió en marzo - y se ha tardado hasta ahora (julio) para decirme. Fui directo a hablar con el gerente y le expliqué que me quedo a menos de una milla de distancia, así que ¿por qué querría dejar mi coche durante la noche? Ella me dijo que había una oleada de estos ocurriendo últimamente donde las cámaras no estaban capturando las matriculaciones de vehículos correctamente - ella se ponía en contacto con UKPC y les decía que anularan la multa (todavía esperando la confirmación de que esto se ha hecho) ; así que, cuidado con todos ! ¡La visita de hoy puede resultar potencialmente en una multa en 4 o 5 meses!

Almost every time we order from this drive-through, there's something missing. This time, they forgot to put in an entire McSpicy. Of course, this being a drive through, we only discover this theft (because that's what it is) when we get home and then there is no way to actually get our food as there is no way to prove that you DIDN'T receive something. To add insult to injury, someone went completely nuts with the deep fryer today and everything was burnt.

Food never arrived after stating on the tracker that it had been delivered ... do not use this mcdonalds the just eat drivers clearly dont know the area very well or were just hungry

2 burgers looked like someone poked there fingers in them. and one chicken burger had no bun. I mean really McDonald's why has your food quality done down hill. it use to be made with love but now it's like there is no care

We go every Friday tried something different last week and really liked it.

Took far too long to deliver. Wouldn’t have placed the order had I known how long it would take

Staff get the order wrong time after time

Chips are usually filled halfway and are unsalted. Long waiting times even when the restaurant isn’t busy. Almost always forget or give you the wrong sauces. It’s a shame as some of the staff are great and are clearly trying hard but the overall standard is one of the lowest I’ve experienced.

two hour wait for cold sub standard food. what a waste of money

Disgusting customer service from McDonald regarding delivery

Just your typical McDonald's. Good value meal deals. Fast and friendly service

Forgot part of order & delivery was a nightmare, cold when arrived

Food took 1 hour to be delivered from being collected

delivery man knocked once and left my order on the door step and walked away. dreadful

Only wanted a strawberry milkshake, but they had none.....

Normal food for a McD's and really friendly staff. Toilets were grim though and need cleaning properly.

Staff were helpful and quick at sending food out. The food was made fresh The restaurant was clean and kids friendly with a play area to keep the kids entertained.

Over two hours for delivery from less than a mile away. Ordered a veggie burger meal, milkshake and fish burger. Drinks arrived nice and cold, food arrived warm(ish). Except for my fries which didn't arrive at all. I understand that McDonalds is garbage junk food but, sometimes you're just in the mood for that. However, not worth trying to have it delivered. Which probably isn't a bad thing really.

delivered to wrong address, still charged, no communication

Food was nice/warm & delivery time good. Missing dips that were ordered though.

once again took one hour 15 mins to arrive , once again missing items , this time the Oreo mcflurry . last order was my chicken big Mac , order before was a chicken wrap missing so last 3 orders have had missing items and because I've complained so many times to just eat they won't refund me , so what do we do ?we've called your store U say nothing U can o it's with just eat , but it's your taff who at this point seems deliberitly forgetting to put items into our orders . it's not on.

Correct order and on time. Thanks.

no big Mac with a big Mac meal

Was a bit late but all correct and warm

Typical burger place. Close to motorway.

Visited at lunchtime , wasn't overly busy. Some of the worst fries I've ever had from a McDonalds. Tepid dried out cardboard is how I'd describe them. The burger however was perfectly fine.

Food was cold,staff didn't have a clue,when it came to giving us our food,won't be back

Didn't get the right order and stuff was missing. The drinks were rank too, not sure how they managed that. Avoid if possible.

They didnt give me the receipt or the fries when i returned back manager said i was lying and i need to pay if i want to have one.

poor delivery peeing juice thu a bag handed by driver spoke to mcdonalds manager & twice cut off on live chat just eat. not happy at all.

no sauces or napkins , no ice in any drinks , the cucumber on the two sweet chilli wraps were wrinkled and dry like old cucumber . come on we spend a fortune in here , get it togeather staff

wrong food order arrived, no responsibility taken, refund given after several attempts at contacting just eat.

food arrived and it's all cold, the experience has been atrocious from start to finish today, the service has been appalling. this was after reordering due to previous order being wrong.

Food was fresh and still warm, well-made burger and nothing missing in the order. Delivered within estimated time, arrived a fraction over 30 minutes. From reading other reviews I must have been lucky or improvements have been made. Thanks.

delivery times are getting worse and worse , ordered today at 8.30 still nothing at 9.44 and estimated 10.45 , ridiculously long , each times it's taken nearly hour n half upwards , so I cancelled today's order

in the drive thru the girl had the window closed on us, made eye contact about four times before opening the window after about ten minutes and asking us to park up. when we got the chicken mac (no lettuce) it had barely anything on it. we went back around and spoke to the manager, i was really polite and said i didn’t mean to be a bother and i hate doing this (i have previously worked in mcdonald’s) i showed him the burger and he took it away. he returned a minute later without the burger basically telling me that for future reference “thats how it comes”. i understand customers can be a pain but that was unnecessary, i explained i’ve worked in mcdonald’s and i know you don’t only get cheese and a DROP of sauce on a chicken big mac (i was way more polite than i should’ve been about this unnecessary comment) he proceeded to slam the window on us and come back with an attitude. as we pulled away getting dirty looks from staff and hearing giggling i opened the burger to a MESS. drenched in sauce and i counted 16 pickles. i just wanted my big mac mate x

1.5 hour wait so far for delivery just another hour to go according to app, don't think I'll bother with another delivery again.

Didn't receive my fillet of fish, leaving people upset and hungry! no napkins straws or sauce! absolute joke of a McDonald's! full of lazy people

No drinks available. Rude staff

wrong things delivered , no sauce and no drinks

Read the reviews, but thought I would see for myself, food came 90minutes later chicken and chips frozen cold.