Mcdonald's Restaurants in Edinburgh, City of

took forever for food to be made and then delivered stone cold

food was an hour and a half late and came cold.

Chips were cold and missing both apple pies

This place is a joke. Everytime there's something missing. Today's mess up is a breakfast roll meal with no roll. Sausage pancakes with no sausage or syrup. How is it so difficult to get an order right? Can't even call to let them know their staff need training on fulfilling an order. Ridiculous

Food was already cold, on top of being very late, I only ate it because I was hungry, otherwise I would have thrown it out.

1st time I've ever been here and I received a £50 parking fine for parking at McDonald's while eating and revising there. That's the best way to stop customers from returning.

The time for delivery was constantly put back,

was a bit late than expected. but all was ok.............

Well there prices are up and there burgers n rolls have shrunk same taste but smaller had a double cheeseburger and at one time you needed 2hands to hold while you ate it now only 1hand needed smaller burgers n buns and boxes not worth the money glad I don't go ofter

changed delivery time 3 times and food cold

As mcdonalds go, 1 of the better 1s. Food always hot.

Took 1 hour to deliver when at start of order it stated a 15-30 min delivery time

Can't moan bout my new was fresh tasty crispy chips quick service well done

Worst ever Mc D I have ever been in . Tables dirty . Food cold . Bins overflowing. Staff slow and totally uninterested

Excellent delivery, fast and efficient. Thank you

over 2 hours....freezing cold and juice spilled everywhere...really bad service and would like my money back please

Terrible never received my order

Told me when i ordered 25 mins. took over an hour and a half to deliver. Plus the juice was spilled and essentially empty and the food was mildly warm

Servicio impactante de un gerente que no se preocupa mucho por el servicio al cliente. Nos sirvieron comida que era asqueroso y frío y tenía una mala actitud con un par de comentarios inteligentes cuando nos quejamos. Esto es todo mientras su compañero gerente parecía sonreír como un lunático (la chica de las pestañas postizas). No volveremos nunca más.

2 hours waiting for food is no good, complain and didn’t get any compensation! Terrible service

The Arbroath McDonald's os the worst in Britain that we have been to

Do the usually rate mcdonalds but this was pretty good!

my order did not arrive at all, very unhappy

it took approx 2hrs for delivery after ordering. arrived cold.

ordered a chicken share box - arrived with ZERO dips. Also arrived with no drink and a large fries that was half empty.

We come here to the drive thru every Friday after my sons swimming class as it's on the route home. For the past year we have been asked to wait in a parking space for our food every single time. About 6 - 8 times we have had food missing. Especially apple pies which I have to check now when they are missing i have to park up and wait in the queue inside to get them. I am never offered a voucher like they do at Duloch. The wait in the parking bays ranges from 15 to 45 mins so I would question the description as fast food. If it's busy I would expect a wait but this mcds is never that busy. We started ordering on the app to see if that made a difference. Today I turned up to the empty drive thru with a handful of people in the restaurant. I waited 2 minutes for the guy on the intercom to speak and take our app order code. I went straight to the 2nd window and no one talked to me for 5 mins. The lady gave us the drinks and asked us to park up as they are waiting on chips? At 7.30 on a Friday night! Why are they not continuously cooking chips. We waited another 15 mins in a parking space and finished our drinks. Got the food finally and took it home (5 min drive away) the 3 portions of chips were frozen inside 😡

Usually pretty good. Sometimes you have to park up at the drive through and wait ages though.

Everytime I have ordered at the drive through they miss part of your order. Staff don't care and rolled their eyes at my husband last time he went in to say, complete attitude on managers. And the kids outside play area is absolutely disgusting. We went one morning and sat in but the kids wanted to go out and play and it was covered in food on all 3 levels of it. Staff walk past there to the drivethrough. Wouldn't be surprised if they get rats.

I waited for my order for more than 3 hours, and now it says that it was delivered, but nothing was delivered to me, and the program also says that it was delivered at 22:15, but the time is 21:45

Did not arrive already, asked for a refund well over two hours waiting now, not acceptable, if it does ever arrive I will send it back as we have had to get something else now.

Kids tablets weren't working and they weren't interested in even looking why. The play area was covered in spoilt food and drinks so they couldn't play there either. Staff totally uninterested in anything.

We placed a very large order on Christmas eve after 1 and a half hours later we received 1 bag frozen cold food we took it back to mcdonald's to complain to the manager but she wasn't interested at all as she said they gave the uber driver 3 bags so the uber driver actually STOLE the rest of the order so why are mcdonald's still allowing uber to collect food from them it's not the firs time we've heard the same thing from different mcdonald's they took the money quick enough

Not got order yet still waiting ordered 2 pm shocking no DELIVERY YET

all the hot food was cold, soooo bad. Milkshake was melted, drinks were warm.

Was almost two hours until received Was cold and inedible Was missing paid for sauces

Staff sauntered about like they didn't want to be there and no rush in them at all.

Compramos una entrega para el almuerzo, vía uber come. El pedido se recibió a las 12. 30 . Pensamos que había sido cancelado pero llegó a las 3 pm. No usaré este restaurante otra vez. Terrible servicio!

Over a hour for delivery for fast food!

Arrived when I had completely given up hope that i would see the order.. food was cold, missing a dip as well.

It's maccy dees. ...what can I say. WYSIWYG

takes ages to be delivered and wrong order delivered

Positive: absolutely gorgeous ladies, never seen a McDonald's with more gorgeous ladies working there tbh. They are also very helpful when they are not hiding away from customers 😄 Negative: Orders get messed up because every employee is adding stuff into the bag, nobody checks it at the end and it goes out to the customer. It's beyond me how there's no system created to avoid this. Everyone is doing everything (I understand, to not waste time) but the outcome is worse, negative reviews, unhappy customers, money lost through refunds etc.

Nice and friendly staff, the only thing i asked for was no ice and got ice with my drink

Thanks very good delivery, very fast

No such thing as a drive thru here. Park and wait everytime. Worst McDonald’s. Then the chips are cold and soggy.

We used this McDonald’s as our go to breakfast during our trip to Edinburgh and can’t fault it, usually I rate all McDonald’s the same but this one never skipped a beat, normally always find something wrong but the food was always so fresh and hot unlike other McDonald’s where your order is usually wrong half the time.

It's a macdonalds food is tasty service is slow

All my recent orders from this place over the last couple of months has either been late or cancelled by justeat. But if I order for delivery direct or use another provider, there is absolutely no issues at all. It's not McDonald's, its JustEat themselves.

Took over 2 hours for the delivery of the goods when it did arrive the driver would only state “don’t speak English” when asked about it and it was all cold

don't order from here placed a order at 12.30 it never arrived even though it says its been delivered

Staff at drive through can’t tell the different between bacon and sausage. I guess you have to be a nugget to sell them.

Mi GF y yo pedimos comida alrededor de las 11: 20 - 11 : 30 pm, pedido fue aceptado y una hora completa después pedido fue cancelado, el restaurante no detiene la entrega hasta las 11 : 45 , mi gf y yo no estamos contentos con esto y ha pasado una y otra vez. No pidas nada en línea desde este lugar a menos que durante la cena o el almuerzo, pero incluso entonces a veces te pierdes artículos.

Normal McD food but App didnt work so experienced a fair delay in ordering.

Ordered and arrived 2 hours late. Cold and not fresh.

First time. Always been hesitant to use but were unable to leave the house so gave it a try. Item missing and food quality and freshness was poor. Very disappointing.

Many items were missing on the order and outlet have charged for it

Busy but fast service. Great staff

Customer service is awful. Refused to take my order and instead insisted I serve myself. Update = still the same problem if paying with cash. Other than that it's a reasonable McDonald's

McDonald's don't know the difference between a large and small when it comes to fries

sorry but waiting nearly 2 and half hours for my food to arrive , stone cold !! couldn't get a refund from mcdonalds or just eat who said I'd have to pay 100 percent of the order to cancel my freezing cold stale food that was clearly made ages ago , soggy chicken nuggets , cheese hard like bricks . delivery time a joke two kids disappointed really really bad do not order online from this McDonald's or just eat

Pretty much always gets it wrong. Double check your orders before driving away. Or sit in. UPDATE: Don't bother sitting in. No clewn tables, had to clear and ask for a cloth to clean it ourselves. Floor was manky and predictably enough, made a dogs dinner of the order.

The litter in the surrounding carpark is atrocious . Management needs to get this sorted .Disgusting . God knows what tourists think .

Really disappointed. I’m staying at the hotel next door and my food is cold when I get to my room. Literally 30 second walk. Missing items from my order so had to return to the restaurant. Even colder food on my return. This isn’t the first time I’ve been disappointed with this restaurant. Unfortunately my choices are limited. Won’t be making this mistake again though.

Absolutely awful every time we make the mistake of coming here. The orders are never correct; missing sauce on burgers, missing nuggets in the sharebox, flat syrup stuff instead of fizzy juice. Utter abysmal. Couldn’t run a bath never mind a Maccies.

Ordered at 4 pm arrived at 7 pm, food was cold. Mc donalds said was fault of no delivery guy from just eat available. So disappointing

It’s saying delivered and it’s not

Ordered Philly cheese stack meal - looks like it was thrown burger split in half and freezing cold chips also the same cold and very over cooked McCrispy - same again freezing cold and chips over cooked Happy meal - freezing cold and chips were the same Only thing good was the drinks and that's no hard to get wrong. Will not come here again

food is very very cold. the restaurant kept on changing and pushing the hours of delivery further. unbelievable never ordering again

I was delivered the wrong order

horrible driver didnt find right address rather than looking sat in car only got my food as i went looking for him foods basically freezing by time i got it

Waited 15 minutes for a drive through breakfast before having to leave without it . Ended up having to leave without it or being late for work-no refund . Horrendous service.

Fuimos a McDonald’s hoy para almorzar, fue una buena experiencia. Tenía una bolsa de melón, bolsa de pepino, salsa barbacoa e Irn Bru. Todo estaba fresco y sabroso. Me gusta que pueda tener servicio de mesa, nuestra comida salió razonablemente rápido.

Worst fries I've ever had, unfortunately I'd driven away and then opened the bag to discover soft, soggy chips. Won't be going back there in a hurry 😔

Pedido a domicilio a las 8. 30 en solo comer 2 horas pasar sin comida Tratar de llamar solo comer los clientes no pueden llamar a los llamados restaurante para tener un llamado gerente poner a través de mi pedido como entregado en lugar de cancelarlo porque aparentemente no te da la opción de cancelar me pidió que le dijera cómo hacerlo de mala educación y no va a estar pidiendo de nuevo espantoso Atención al cliente

The dirtiest McDonalds I've ever been in. Only 9am and it's disgusting, no exaggeration.

We went to eat at McDonald's and got what we expected. Food with a taste we know, fast service and a nice and helpful staff.

2 hour delivery time, cold food, inaccurate estimates, service fee AND delivery fee. Wow.

no food no door knock stick with uber eats

Unbelievable. Delivery time was 3 hours! No way to cancel order or get refund or access any kind of customer service whatsoever. Deleting this app, definitely not using again.

Wow. Delivery time is well over 2 hours. Ordered food at 16:45, and its now estimated to deliver at 19:15 - the delivery time just keeps getting later and later. Won’t be using this again. Totally ridiculous.

Mcdonald is always the same on every visit. Like the food but don't generally buy as a meal

Food showing as delivered, but never arrived. Ended up going to takeaway myself. Delivered time is 2 hours and 25 minutes after order time.

The food and service was excellent the best McDonald's that I have been to got the new double big mac and it tasted amazing plus a portion of chicken mcnuggets and they were freshly cooked 😋😋😋😋😋

Absolute night mare ordered food nothing came however was charged and struggled to get through to just eat wouldn’t recommend at all

Time of delivery kept getting later and later. phoned restaurant after order has been confirmed then it was a further half hour before a driver was assigned to deliver. food not warm and had to heat up once received.

ordered at 9.21pm didn't receive it till 11.01 the food was cold & delivery guy couldn't find my address. Will never use just eat app again.

Well over an hour late, half the order was someone else's but there was no point trying to get it changed and wait another 1.5 hours. Won't be ordering McDonald's via Justeat again.

Food took over an hour to get here when I could have walked there and back with food in less than 30 minutes. Not the best quality and food was barely warm when arrived. No surprise though as McDonald’s food isn’t really suitable for delivery

Despite the small number of people, we waited a very long time for the order. It definitely wasn't a fast food place.

Never warm food! ,can never get order correct either! And when complain get told nothing we can do have to call our offices, or Uber if ordered via McDonald’s app Needs to be shut down with the dirty mess everywhere stale chips & burgers left on the floor in front of fryers etc Management clearly has no idea how to run a fast food restaurant and should be ashamed to run somewhere dirtier than plublic toilets

¡Recibí una multa de estacionamiento por correo de su compañía de estacionamiento UKPC diciendo que he estado en su estacionamiento durante 18 horas y 29 minutos! Aparentemente llegó a las 13. 38 pm y salió al día siguiente a las 8 . 07 am. Sé que tardan siglos en conseguir una orden a través de la entrada, pero vamos! Vine un día para almorzar, y al siguiente para desayunar. Quieren 50 libras en 14 días. Aparentemente sucedió en marzo - y se ha tardado hasta ahora (julio) para decirme. Fui directo a hablar con el gerente y le expliqué que me quedo a menos de una milla de distancia, así que ¿por qué querría dejar mi coche durante la noche? Ella me dijo que había una oleada de estos ocurriendo últimamente donde las cámaras no estaban capturando las matriculaciones de vehículos correctamente - ella se ponía en contacto con UKPC y les decía que anularan la multa (todavía esperando la confirmación de que esto se ha hecho) ; así que, cuidado con todos ! ¡La visita de hoy puede resultar potencialmente en una multa en 4 o 5 meses!

Food never arrived after stating on the tracker that it had been delivered ... do not use this mcdonalds the just eat drivers clearly dont know the area very well or were just hungry

Almost every time we order from this drive-through, there's something missing. This time, they forgot to put in an entire McSpicy. Of course, this being a drive through, we only discover this theft (because that's what it is) when we get home and then there is no way to actually get our food as there is no way to prove that you DIDN'T receive something. To add insult to injury, someone went completely nuts with the deep fryer today and everything was burnt.

2 burgers looked like someone poked there fingers in them. and one chicken burger had no bun. I mean really McDonald's why has your food quality done down hill. it use to be made with love but now it's like there is no care

We go every Friday tried something different last week and really liked it.

Staff get the order wrong time after time

Took far too long to deliver. Wouldn’t have placed the order had I known how long it would take

Chips are usually filled halfway and are unsalted. Long waiting times even when the restaurant isn’t busy. Almost always forget or give you the wrong sauces. It’s a shame as some of the staff are great and are clearly trying hard but the overall standard is one of the lowest I’ve experienced.

two hour wait for cold sub standard food. what a waste of money

Disgusting customer service from McDonald regarding delivery