Mcdonald's Restaurants in Edinburgh, City of

“Crew trainers” swearing whilst discussing customers to colleagues. Everytime I visit I’m told to park up, the drive thru staff are always rude & unhelpful.

Ordered food waited for over 2 hours, only for them to say it was delivered. Tried to ring them but no one would pick up. Lost £20 as I couldn't get to restaurant. Robbing people. And I could prove no one came to my door, as I have a ring door bell.

The staff and management are very rude, I ordered food from this mcdonald's, and the order dissapeared from the screen, I decided to wait a while but it never appeared on the other section of the screen. I asked the person fat the front "where did my order go?" and they replied "I dont know" I asked to speak to a manager and a manager comes up to me "he asked me what do you want?" in a very rude tone, I asked "where did my order go" the manager then started swearing at me and was screaming at me to leave .

Ordered Hot Cross Bun Pies 17:00pm for take away and getting home and see that was made 6 hours ago 11am I was working McDonald before and I know after 1 hour 30 minutes have to discard ( not safe to eat ) manager should know !!!!

Got my food, fries we’re genuinely raw and ordered extra items on both burgers to never receive any of them, staff were not helpful actually really rude total waste of space

I mistakenly pressed 'no bag' on the self service screens and didnt have an extra 10p to give the staff. I explained it was a mistake and i was REFUSED a paper sack from the MANAGER. Its not even a bag, the bags have HANDLES. I had to leave the resteraunt to go into the pub next door to ask for a bag to carry my food home to my disabled mother and the kids who were waiting. I was more than upset at the Manager for the heartless way she handled it. THEN when i got home she didnt even give me the FULL ORDER. 2 QUATER POUNDERS WERE MISSING. So not only the manager wouldnt help me, she also didnt give me everything ond dmy order so i lost out on 7 pounds. Over 10p. This is absolutely shocking and i will be leaving a review on all sites. I wont be back and neither will my family or friends. WORST MCDONALDS IN EDINBURGH!!!! ADVISE YOU TO ALL KEEP AWAY.

The staff members are always kind and helpful. I once sat down while my order was being prepared and an employee asked if I was a number of an order which was finished which I appreciated. Food always consistently yummy and quick.

Nipped in for a quick bite, before a long drive. Received an incorrect order, surly staff would not correct, and the food had obviously been left out too long as partially coldStaff more interested in chatting to each other than bothering eith customers.Appalling, and floors were needing a clean.

They cancelled delivery without notifying us. We waited for 1 hour 15mins and confirmed order by phone but they still cancelled without notification. I should have checked their reviews before ordering which would have put me off as they have a terrible rating.

The last few times we've ordered online there have been items missing, sealed from the resturant, bought on just eat but missing full meals. Waste of money, time and effort. never had a full meal arrive without something missing.

My partner and I went to the drive thru before driving up north. We ordered a medium chicken nugget meal and a large spicy Mayo legend meal. After paying and arriving at the second window my partner found he had not received a large meal like he had asked for. He mentioned this to the girl that gave us our food. She then disappeared for a while , we assumed to swap the order . A while later a blonde man claiming to be the manager popped his head out the window and said abruptly ‘Hi there you ordered a medium meal and that is what is on my screen’ to which my partner replied I’m sorry but I had asked for a large meal I have no problem paying any difference. The manager responded ‘I can’t do that, you ordered a medium meal it’s says so on my screen’. Baffled by this response my partner said again I’m not trying to rip you off I would just like what i ordered and I’m happy to pay any difference if there has been any confusion. Instead of acknowledging any of this the manager then said ‘we always ask our customers what meal they would like and you said a medium’ My partner then repeated himself again and assured him he had in fact ordered a large meal and asked him if he could swap our order and pay any difference- to which the manager replied ‘I don’t know’ We were both astounded by this behaviour and reaction to such a minor complaint and that a manager could lack such basic customer service and people skills(almost robotic) … let alone the ability to find such a simple solution in order to make this right. We are very concerned that this man is a leading figure in this establishment and is mentoring others.

Terrible customer service. Especially the young blonde manager who has a very bad attitude. This happens when you hire teenagers to do an adults job. Priority always given to Uber eats and just eat even though I arrived 20 mins prior. Food is either cold or portions awful. avoid if possible. Whoever is restaurant manager needs to be fired as it is failing miserably.

Writing the review to say i will never order from them again. I honestly really liked the food always before and the staff was super nice, but on Saturday May 1st i got the worst food poisoning from their food and so did my partner. Beware. Do not order.

Staff not up to scratch to day missing missing a20 box of chicken nuggets and large fries , not impressed

El gerente Greg rechazó la entrada hoy porque no quería usar una máscara. Tengo problemas por esa razón no uso una máscara, hice una cita con mi médico de cabecera para obtener pruebas para que esto no vuelva a suceder. la forma en que me hablaron fue discutiendo, él no tiene habilidades con las personas, sea como sea, me trataron como si tuviera una enfermedad. Básicamente, se calentó entre los dos cuando permitió que su personal entrara y saliera con una máscara, dijo que eran personal y se hicieron las pruebas antes de comenzar. Greg se quitaba la máscara de la boca cada vez que me hablaba, lo que también contradice lo que estaba diciendo. . Greg también dijo que lo amenacé, cosa que no hice y que había personal y clientes para probar, algunos de los clientes se sacudieron la cabeza y se rieron de sus acciones, también dije que sus cámaras probarían esto, por eso fui a la policía de ley seca. estación para reportar esto diciendo que lo amenacé, Greg también llamó a mi empleador para decirles mentiras y también dijo que era agresivo con él, de hecho estaba acalorado, pero eso era de ambas partes, estaba molesto con la forma en que manejó la situación y la forma en que me habló. Para eso no doy estrellas, Greg necesita ir a un curso sobre cómo tratar con el público.

Speedy delivery.... ordered 2 chicken nuggets only 1 came and was freezing and stale. Ordered sweet and sour sauce but received tomato instead! Phoned and asked why they didn’t send the correct things I ordered to the be hung up on.

言わずと知れたハンバーガーチェーン店です。特に特徴はありますが、安くハンバーガーが食べたい時に利用します。

Hi this has went down hill badly juice machine not working can take about 40 minutes too get through drive through and then they still get it wrong on numerous ocasions had too drive back spoke too manager who could not even apologies for mistake

Pedido en drive thru, 2 x mcmuffins dobles de salchicha sin huevos. Tuve que aparcar y esperar mi pedido. Conduje a casa para encontrar que me dieron 2 x mcmuffins de salchichas individuales, una sin queso. Tuve que conducir todo el camino de regreso para reemplazos. El tipo con el que hablé era muy grueso, tomó 3 intentos para que mi pedido fuera correcto. El gerente me dio un chocolate caliente gratis para mi problema. Espero que esta compañía multimillonaria pueda permitírselo. Personal inútil, necesita reemplazo y mejor capacitación. Ya era hora de que compitiéramos en el norte de Edimburgo, donde está Burger King cuando los necesitas, eh.

Tengo entregas solo en el área de Craigleith, principalmente McDonald's en Telford Road. Este gerente de la tienda de McDonald's parece no estar muy contento cuando hay muchas entregas. También tardan mucho tiempo en conseguir la entrega. A veces tardan media hora o incluso más que eso. en realidad no quieren hacer las entregas. Creo que solo por la política de la empresa es por eso que están haciendo esto. Lo peor que he notado a veces es que apagan la tableta de uber eat, por lo tanto, la gente no puede realizar ninguna entrega. Una vez me di cuenta y fui a decirle a uno de los miembros del personal que la mesa del súper come está apagada o que se ha desconectado. El personal de las hormigas me respondió que su gerente le pidió que la apagara, aunque era una noche bastante domingo. Siempre lo apagan después de las 9 pm donde deben mantenerlo encendido hasta las 10. 30 hs.Creo que la gerencia debería analizar este asunto lo antes posible ya que perjudica gravemente al negocio.Gracias

We have regularly taken the grandchildren here as a treat when visiting - before heading back home. It used to be quite a nice McD's but recently (past 4-5 visits) the grandchildren have been left disappointed as there have been no Milk-Shakes or no Ice-Cream or both. Unfortunately that's what they mainly like - not the nuggets & chips which are cold within seconds. Come on McD's - standards are slipping.PS : On a more positive note - we always get a table now no bother & the play area is always much quieter than before. I wonder why that is !!

Estoy absolutamente disgustado, estuve en el establecimiento durante más de 75 minutos mientras los niños juegan en el área provista para obtener un estacionamiento bien 7 meses después para decirme que les debo 211. 00, debes estar bromeando. . . .No creo que estas fotos se tomaron el día de la multa en el camino de Telford McDonalds.estaré contactando a las noticias de Edimburgo mc Donaldsmuchas graciascontinuaráSr. C Keddie

McDonald's is a shambles i come in all the time and i have just been asked for ID to buy a chocolate muffin!!!!

Popped in a couple times on the way home from work around 10.40ish and im assuming its because it shuts at 11 we were served burgers put together in a rush with no sense of care wont be back.

Estándar de pantano McD's, la misma comida, los mismos baños, el mismo estacionamiento, el mismo camino. Si se trata de una comida rápida, barata y de comida rápida que desea llevar hasta la hora de la cena, este es el lugar. No está lejos de los jardines botánicos, ideal para los niños para el viaje a casa. El personal de este establecimiento fue amable, rápido y bien presentado. ¡OH! y obtuvieron el orden correcto.

One of our children was in long-term stay in Western General Infirmary, just round the corner. This restaurant was a godsend at times. Standard McDonald's food. Staff friendly and helpful. Has a drive-through as well. Good free wifi.

A typical McDonald's fast food joint. Ok for a quick meal but nothing spectacular. Food as with other venues of this type is mediocre but to be expected.

The standard McDonalds food but with the great addition of a play area which is great for the children. Staff have been attentive and it was clean.

No hay mucho que decir acerca de la comida, de McDonald's y, como es de esperar.

was in McDonalds today 21st July member of staff ask what i would like i start to give her my order 2 seconds later she turns around and starts to speak to another member of staff and totally ignores me then she turned back to me no apology i start my order again then she does it again turns to another member of staff and starts talking. but i didn't say a word I was really angry i had just finished work and been to a hospital appointment with my husband and wanted to get home. At last got my order got home to discover she got some of the order wrong.

Needed a coffee fix after being at the Western hospital,a really busy McDonalds, The staff did keep the tables clean and cleared, cheerful staff at the counter and as always, a good coffee.

Sí, un lugar poder comer un doble cuarto de libre en cualquier lugar del mundo, siempre el mismo sabor, precios económicos y la posibilidad de poder comer rápido y seguir con la rutina de vacaciones.

Went there to get kids an icecream. Just like any other Mcds. Upstairs is quite nice to chill and eat.

Habe schon viele Mc Donald Filialen besucht, aber das war die erste, die ich wieder verlassen habe. Schon auf dem...

μπορει να ειναι ενα συνηθησμενο μερος για γρηγορο φαγητο, αλλα εχουν φοβερη εξυπηρετη,γρηγορη και καλη ποιοτητα φαγητου.ειναι καθαρα και γενικα μενεις πολυ ικανοποιημενος.ειναι και πολυ οικονομικα.