Mcdonald's Restaurants in Sheffield

Got my order wrong I ordered a double quarter pounder but got a single quarter pounder

Ordered Double burger deal x 2, chicken nuggets, fries through Uber eats. Food came with all 8 sauces missing, 1 chicken burger missing. And fries were cold like a dead man. When phoned the first answer by the manager was report to uber eats. How pathetic is his service to customer when asking for missed meal. I know how to report to Uber and don't need his advice. But he was defending his service. Does he thinks whatever he does is acceptable by the public? Where in earth he lives?McDonald's management need to think about this type of service to publi c by this franchise.

Unfortunately won’t get to know what the food tastes like… ordered on just eat and an hour after the latest delivery estimate I’ve still not received my order… will not be going here again!

The que for the drive in was very long because the service was very slow. Only one hatch serving.

An absolute shambles here. Too many issues to list. Latest issue is finding what looks like a bone or something in my daughter’s fries. Not a massive issue as it stood out but had they put it in a burger or something it could have been dangerous. See image EDIT: honestly, is there anyone from this branch who can explain why you are so poor at your jobs? Missed food, yet again. Ps - after another order with multiple missing items I’ve come to the conclusion they’re just thick. PPS. I can’t even figure out how they messed this last delivery up. We only asked for no onion and they just sent us the burger WITH onion in a box. I can’t imagine being this useless at my job.

Very long wait for drive through

Busy location. Service is friendly but slow due to the number of customers. Also hard to find seats if dining in.

Always friendly and polite staff, I went through the drive through the other night and it was extremely busy, much more than usual, Tom was the manager on shift and him and his staff were doing their best to make sure everything was running smoothly and nothing was too much trouble for them, always smiling always happy to help.

Good 24 hour McDonald's with a drive thru - service is always fast but is usually busy at most times of day, plenty of parking spaces. Toilets are clean and staff are friendly. Good location with easy access from the A57

Nice McDonald's, clean, modern, friendly staff, would definitely go again.

No sauce I paid for , cold chips , no napkins

cold fries unsesoned. buger was lacking cheese sorce

The food was tasty as it always is,

To many teen-age kids messing about

Burger wasn’t put together properly couldn’t even eat it. Still waiting for a refund

Ordered 4 meals. One for my 80 year old dad who doesn't get out as a treat. Ordered at the drive through and was told to wait in the car park. Stupidly as we were waiting over 10 minutes I didn't check the bag. Missing 4 lots of medium fries. Can't talk to anyone on the phone and the chat assistant is useless (but offered me a 2.50 coupon for 6 quid of missing fries.) Check your orders folks- it's obviously beyond their ability to make sure the right items are in the bag.

Usual McDonald’s but Drake house must be saving money on chips because we only got a small in a large box shocking

half the order missing. the rest was cold

The chips were a bit cool and the chicken nuggets didn’t stay warm for very long. The burger was good.

This same guy keeps delivering stuff and stealing it’s beyond a joke reg of car isYF10 VMP

Food you'd expect from a McDonalds. This branch when having delivered have missed things off our order multiple times. Once was a complete meal.

I have no mobile data to call so my order isnt even here and hes drove off without getting out the car to come to me

Haven't been there for ages, am guessing I've been Google grabbed as going past, but you know, yummy chips (yes chips, I'm not American, I don't live in America, otherwise I'd call crisps chips)

How hard is it to get the order right? Apparently it requires 6years of study on Harvard and further 3 years of experience. I exchanged horrible looking fries for fresh ones (the fresh ones are on the pic). Finger licking fries! Yum McDonalds

Chips are stale and cold af... theyve deffo been sat for a long time.

the delivery guy was extremly disrespectful.

I ordered a cookie which was missing, because the mcflurry was not available.. but ironically theres a pool of melted ice cream in the bottom of my drink bag and no cookie. i swear your staff are special needs

missing items food cold what came

ordered ice creams and they were all lumpy and throffy taste horrible definitely off

Disgusting and freezing cold !!!!

Over half an hour late and stone cold. Managed to warm the burger up but the chips were so stale they went in the bin

Loads of it missing and not the first time.

Shocking only delivered our drinks and not the food! Very angry

one minute it was due at 5 past 9 the 20 past then abit later

orderes at 12am, expected delivery was initially 1am to 1:20am, turned up at 2:25am

Wouldn’t let me cancel order so ended up not eating tonight delivery man were wonderful sort your app out

The order machine did not print a receipt but the staff jumped quickly to assist and my family had delicious meal.

Didn’t revive my meals… had no burgers

what a lovely meal and it was hot

I'm sure please don't read what ypu have food allergies! I stated no cheese on the burger and yet they still manages to make it with double cheese on! it's stated on all print outs! 50-50 chance I'm fed up of this happening I don't know how much more I have to do to get no cheese!

my fries were cold and i’m missing some items of food

Very poor. Order is wrong more time than it is right. Usually missing items.

First time using the app to order ahead and use the collect and serve option. Problem with the app when I arrive to restaurant and told by app message to go to the kiosk. Really rude staff talking about me in a condescending manner to a colleague and then the supervisor gaslighting me when I called her out on it.

my bread are cold and my fish bread lost my sauce

Delivery driver was the nicest man ever he should get a pay rise but only bad thing was THEY FORGOT MY DIP AGAIN pls sort it out I can’t eat my food happily without it

driver didn't give me my drink or ice cream

fries and burgers were cold. not ideal. had to nuke in microwave.

Food was cold. Missing itams. Not happy at all.

Great service, staff so friendly and efficient, go there often

shocking second order in space of 10 minutes of first order coming wrong still sent second order with missing items then refuse to refund. shocking!!

First order with driver, cancelled no warning after nearly an hour wait, second attempt, freezing cold food on delivery

Missing all drinks and dips, despite me telling driver, it saying drinks on the receipt and showing me the receipt on my phone. He can’t go back and I can’t get it fixed. What a let down.

got two mc chicken sandwiches with no bottom to the broadcast on two burgers

Food was very cold tasted like plastic

Hit & miss burgers - can be hot & fries cold, other times fries hot & burgers cold - both need to be hot every time for both

Ordered a meal and got a burger but no fries

Rather go to KFC or Burger King

Check your food before leaving the drive through. They sometimes get it wrong

Hot day so fancied ice-cream. No ice-cream. Ordered strawberry milkshake. Waited and waited and waited. Complained and still had to wait. They seem to putge prioritising online orders whilst customer sat in waiting. If your going to ge just online then close the restaurant doors. Last time j go there.

deliverer didn't even knock or ring doorbell

Very hot day so caloed in for ice-cream . There were none. Ordered strawberry milkshake. Stood nearly 20 minutes. Asked where's my order? . 5 mins later I got it. They seem to prioritise online orders and have no focus on the customer in the restraunt. Several customers were also complaining.

all the food was cold and the big Mac didn't have bacon on it

Absolutely diabolical food tonight. Usually always good from Drakehouse but tonight they forgot all our chips on every meal! 4 lots of fries how can you forget that?! And not to mention it was all freezing cold. Fuming to say how much you spend on a McDonald’s for it to be this p*** poor

Really bad asked for no pickles or ketchup and it came with it so thumbs down

ordered the feed the family deal, and didnt recieve one of the big burgers 😒 ordered 3 dips and didnt recieve any. every time i order i have items missing. absolutely pointless ordering from here

order delivered to a house half way down street, whats that all about?. having to fight for a refund and reorder food slending nearly 70 quid in one night on a poxy mcdonalds

Sat waiting in the click and collect area for 27min. They actually got the order right this time, but this truly is the worst McDonald's in this area

good delivery but rubbish food and very cold, when i warmed it back up with it was horrible and soggy witch i shouldn't have wared up for a fast order

Ordered on app. Half food didn’t arrive and they put a chicken burger in our vegetable deluxe. Gross neglicence and thankful we don’t have food allergies. Could have been a lot worse.

onions were not put on double cheeseburger

Good time to deliver my food as I'm a regular customer

Delivery man was very rude and didn’t bring the food up the stairs. I told him I have a baby and can’t come down the stairs to get the food. He then said I can tag the food and the baby together in my hands. He was very unkind and unprofessional

Food was cold again I'll think twice about ordering again

The order was bad for everything. Cold scabby chips. Orderd a meal the chicken sandwich was missing. The quarter pounder burger was dry and terrible. The coke was flat .

Charging for sauce!! You should get 1 with every meal! I don't get charged at my local mcdonalds or any other around where I live! Burgers thrown together and hanging out of box in bag! Will not be visiting this store again!

missing items again, needs checking before it goes for delivery. sort it out

Grim, food is cold and always something missing

I’ve still not had my refund and I didn’t get what I ordered if this is not sorted I will be taking it further

Food was fresh and hot, fries were full, drinks were cold, no missing or incorrect items. 👏🏼👏🏼👏🏼

Food was stone cold not happy at all

Eckington McDonald's is very ok. I use to drive from creswell all the way to eat with my kids @this place.

Service a little slow. With so many online ifers thry seem to forget about serving customers that are actually in store

Every single time we order there are no sauces so i ordered 25 sauces today thinking they couldnt miss that but nope apparently you can be that incompetent. No sauces again . Who trains these people?

items missing as per usual, I don't k ow how they can't get 3 meals correct is unbelievable, they must get the most brain dead people working there, Ronald would be turning in his grave if he could see this

Fuming found plasters in my buger n chips was cold first time coming to drake house McDonald's and I wornt be returning again. Emailed customers service and they not evening getting back to me

Driver had no idea where to go walked past my place 2 then drove off when tried to get him then come back round 5mins later poor service

Didn't add in the hat trick burger

ordered the squad meal deal and only received fries, not happy and just eat would only refund the value of the deal not the charges

my milkshake was not delivered

Food was good, however spicy veggie wrap was missing from the order.

Yet again missing items - Refunds for tgd missing items aren't a good enough response when you have part of your order missing and a delivery fee and service charge has been. Why should you pay a service charge when the service gas been unacceptable.

food was cold couldn’t eat due to it having mayonnaise on i’m alergic to it

order wrong no sauces and very cold

food freezing cold. no lettuce on bun. awful

Terrible Freezing cold. The food was given to the driver at 4.35pm and got to us at 5.20. Clock cold. Driver knocked, left it on step and was gone when I got to the door

I ordered a bbq chicken wrap and got sweet chilli when I cannot have spicy food. Also spent £30 something pound on the pound on the food ordered a large Big Mac meal and got a happy meal clearly not the same is it sweetheart. Also to add on to the distress I ordered a chicken share box did you send it no you did not what did you send instead a bag of small mozzarella bites which is half the price of what I ordered!

The driver argued about it being the right order but sent me the complete wrong order now I’m crying

Busy af, outside and in. My order number disappeared from the screen a good 10 minutes before I got it. Like they're trying not to show service was slow. 6+ staff stood around watching the order screens doing nothing.

Was good bit of noise due to it being a weekend but that's to be expected friendly staff helpful

few items missing burger was cold