Mcdonald's Restaurants in Cardiff

No complaints, just a little busy is all.

Worst McDonald's in the area. No point in the drive thru at all when your made to wait 20 mins for food

Family visit today, giving this restaurant another go but yet again warm at best. I dont get it. Whats so hard in cooking the food and making sure its at least hot

Very slow getting food but all changes were made correct

Ordered a meal for pickup, when we picked up we drove home and half of it was missing. I called them and they said they would send a £3 voucher. The customer service is shocking and the staff are poorly trained

It's difficult to rate a fast food restaurant because most people know what to expect. There's no surprises in the fact it's function over comfort and the food is bog standard, neither great or terrible. Atmosphere is as one would expect. Busy, bordering on chaotic with a constant stream of people in and out but it serves a purpose.

food was cold and missing sauce that was paid for

No drink as it was spilled so we got an empty cup and wet food . Meal was ruined

Good food, fairly quick service for a busy store.

I’m not happy all of the food was freezing cold, and my kid wasn’t happy

Driver doesn’t understand English, tried to direct him after he got lost, came to my street and left, did this twice, now food is cold after a third time getting to my street.

cold food....items missing....called mcdonalds to ask for missing items to be delivered and it was justeats problem and to speak to justeat wont be ordering again

Put bacon in my flatbread when I clicked no bacon. I’m a vegetarian who has paid for a meal I now cannot eat.

Expect there to be missing items Every time

Foot was late and cold, tasted horrible.

Food was warm and on time ! Very happy :)

Half of my order didn’t come, and the rest came wrong. Plus the food was freezing cold

Driver was good, professional and fast. McDonald’s forgot my sauce

For about the 3 rd time they got the order wrong. Instead of double quarter pounder with cheese I received mozzarella sticks. Not happy.

Great food pity still not won the monopoly ,starting to think McDonald's have favourites

Failed to arrive at main entrance drop off point. No food was delivered.

I've discovered that frappes and milkshakes are made indifferent machines so I can get atleast one for my choice drinks . Never wait long , food always been on point . Once a delivery wasn't complete and the happily replaced the missing items without an issue. Never had a bad experience. (Keep it up guys !) 😉

requested no added relish or ghurkins- lettuce and onion only- arrived cold and contained all relish an fillings. very disappointing

I eat like a horse that morning. can't go wrong with a Ronalds

Ordered a big order, as I had my grandkids with me. They asked me to park up. Fair enough. We waited over 20 mins. So I went back in to see what was happening. My food was sat there in bags. With the girl saying sorry we forgot to bring it out. Been there ages so cold. So the manager was there I said this isn’t good enough really is it. To be met by a load of abuse of him with a terrible attitude of tuff really. Absolutely shocking

Food arrived cold with missing items

i have specialy asked to have worm food as i have trouble last time my food came like ice i live 7min away

Disgraceful service! I ordered via the app to be delivered. The order was completely wrong again! It’s a regular occurrence with this restaurant. I order a Philly Cheese Stack meal and included two rewards from the app. 6 Nuggets and a Fillet Fish. I receive a Chicken sandwich meal. Restaurant make you contact Uber for a refund. Refund takes 15 days to return!? Really!! Uber make you contact Macdonalds app virtual chat to get your reward points back. The virtual chat send you back to Uber. No one does anything to fulfill the order I am missing or rectify the cockup that has occurred. Awful experience. Terrible staff, terrible service and I’m left with someone else’s cold Chicken Sandwich! Thanks guys! 🤷🏻‍♂️

Food arrived stone cold. One burger only had halve the burger and the ice cream was slush.

Tea was spilt in the bag on delivery driver apologised but I’m left without a drink

Drive through, order was wrongly placed. When i tried to explain, was met with agression, very rude bloke, completely unprofessional. Then they even served the wrong order WRONG AGAIN!! Ruined experience.

Ordered my food via the app,pulled into the drivethrough gave the code,then waited more than 5 minutes to receive my order,and then it was shoved to me, no Hi how are you doing etc.Burger was warm,fries were also warm but not cooked, very disappointed 😢.

Didn’t get my dips which is a part of the select meals

cold food and miss stuff not happy

we ordered food at 12:05, food turned up at 12:50 absolutely freezing despite being less than a 3 min car journey away from the store. we have the receipt to show when it was made. it was absolutely disgusting. we ordered as kitchen being done, so disappointed!

food that did arrive was good enough however was missing my chicken sharebox so not happy overall

cheeseburger was freezing cold

Order was over an hour late and Food was freezing cold and went in the bin

The chips were cold coke was flat no straws burgers were dry

McDonald's must have pulled this one out the fridge, not to mention both drinks were half empty

2 orders running missing items, no way to report it unless you blame the courier

No delivery was made yet it says the delivery was delivered. Terrible

Food came but drinks were dripping look like a waterfall very poor with the drinks

Never arrived so can’t review had to re order and told a refund may take days it’s a lot of money to wait for

Local restaurant yet food always take ages and arrives cold

delivery driver very good professional and delivered on time

Never turned up but said delivered

Got delivered to wrong address

Rubbish service! Missing most items and no contact number! Kids are starving

For the first time in years, I went to McD's & and regretted it. Remember why I stopped going!

Great delivery guy, food was cold though

Unfortunately while orders have been ok until now this time I have had an awful experience. One of the burgers isn't even mine. It has a special request on it that is different than what I asked for so someone has mixed up my food with another's. Also on another burger the meat patty had split in half, and instead of discarding and serving me a proper burger they used the meat for my burger anyway. This restaurant used to mess up orders frequently and until now I thought things had improved.

One drink came half empty,no ice. Chips all at the bottom of the bag not in case, all good cold, one burger was burnt, another was in the wrapping but not put together properly and was in a really bad condition.

food was cold burger hard and tasted greasy as was so cold could not eat the burgers

Rubbish 15 minute wait with no apology or recompense

Ordered a strawberry milkshake and got chocolate

The chips were cold and only half a portion in each no straw for my drink not great

Once again McDonald's sent the wrong order

delivery never turned up! i told them to wait outside A&E and i would meet them there, waiting outside for half an hour and it never came

My order was accurate, which to me, a very fussy eater, is the most important 4h8bg.

It's a McDs. Does what it says on the tin

Absolutely appalling, terrible customer service, missing food, freezing cold food! Food poisoning aswell, am not very pleased with this, found a live ant in my oreo mcflurry, disgusting Fanta! This is not OK we must come together as a community and fix this. Are you under new management cause its horrifically disappointing!

Food never turned up, saw the delivery man deliever it to a house way up the street

I ordered and paid for icecream and it was not delivered. I need a refund please.

burger was dry.and wrong mc flurry delivered

I've paid for 2 apple pies and have not recd them

If you want pale while floppy chips and missing order items, this is the place for you! Also, never order delivery, it's a whole lot worse

food cold .. order wrong.. ordered melon sent cucumber .. ordered mango smoothie sent little bottle of orange juice ..unbelievable

taste nice but burger looked like it had been kicked across the floor 🤣 you forgot my dips

Didn't bring an order - didn't bring mcplant!

The MALE MANAGER with quite a foreign accent literally called me a waste of time because i had a problem with my order! Male and foreign accent remember that

Food is absolutely freezing and delivery drivers had stinking attitude

Ordered x 2 McMuffins and a meals and a cheesy bacon flatbread Didn’t get the McMuffins or drinks - only 2 hash browns and a cheesy flatbread - unable to contact delivery driver to correct so have sent an enquiry

20 plus minute wait for food at a very quiet time of the morning with hardly anyone here (7.30). Toilets in a right mess. Just serve me so I can get out of here 😝

I put wrong address i need to speak to someone as order was send back by neighbours i am 63 not 64 college Road

Delivery partner was great ! Polite friendly efficient! Best yet

The chips with the nuggets were burned

Why ask if I want rich tomato dip and not put it with my food? Got no straw for my drink either and all my food is cold

The food didn’t turn up at all.

food was cold,chips everywhere and delivery is expensive

My order didn’t turn up and they put delivered

The food was ruined by poor delivery whilst on time the drink was allowed free movement and spilt all over the food

Cold food and missing chicken burger ! For the squad meals !

Order was placed at 23:50 and didn’t arrive until 01:20! I was told order times would be between 20-40 minutes which is fine but an hour and half is a joke. Food was stone cold and squashed when it arrived too. I would like a full refund please.

Squashed food that looks nothing like the photos. I suspect photos taste better also.

Ever time I order online there is always stuff missing I've ordered this for my children this isn't fair all the time I order online....

The food was freezing cold the driver was lost and rude. The drinks had tipped all in bag fuming!!!

The order have come and the 2 double cheeseburgers were not in the order. Called the restaunt and they've said I needed to write this to receive my money back.

Always waiting in grill order area 🙄

For the 3rd time in a row my coffee has tipped in the bag and ruined our food. I’ve managed to save it the last twice, minus my coffee each time but today everything was soaked.

Order turned up on time and short on 2 hash browns.

I did not receive the drink that was on the meal order.

I’ve been to this branch of McDonald’s numerous times as it’s close to where I live and every time it’s a disappointment. Whether it’s missing items, slow service or just rude staff ignoring you at the tills, the experience is never fully positive. I guess one could say more fool me for going back however I can assure you that after today I won’t be going back. The staff were on a smoking break collectively meaning that there was a massive delay in getting my food. The term “fast food” doesn’t mean anything to this place. The delay resulted in me being late for work which is far from what I’d have liked. Furthermore, the place is rampant with rats which causes you to question the overall hygiene of the place. Also, the staff do not always wear the correct protective gear such as hair nets and gloves. I am appalled at the service that I have received and will not be returning.

The delivery man was about 4 houses away when I went out to the door and after shouting at him my food was delivered. This was my second delivery as that one did not get delivered to me and I had to reorder. I am now waiting for a refund.

My order was not delivered to me.

Delivery boy was superb friendly

Food quality was shocking, chips extremely undercooked and not salted. Coke may as well be called flavoured water. None of our sauces delivered. And drinks spilt all over the bag.

Food was freezing forgot my chips and drink ! Not good quality and delivery time was supposed to be here at half 12 kept upping the time until 1am !!

no food delivered.. driver brought 3 ice creams no food . but took them back and said new driver be here with correct order.. rang McDonald's and they said nope not going to happen and he shouldn't have said that .. so now I want compensation and reimbursement of money and fees ASAP

i,m not a won for complayning but i just the same meal twice each one cost me £29 each ,the both mealswere wrong i had no ice creams had chichen strips insteD OF NUGGETS