Mcdonald's Restaurants in Cardiff

Missing 1 of 4 meals which just happened to be a happy meal so left with a disappointed kid.

polite courier. excellent service

Food all fine and delivered on time, but twice ordered the Minecraft limited edition toy and twice it was not included

Food was cold and Coke Zero was flat.

Instead of giving me a large strawberry I asked for I've been given a banana milkshake and it's not the first time I was looking forward to it and I hate banana milkshake so thanks a lot

Always good food but very late this time. Would definitely order from there again tho.

No toys!! My older son an his mate only ordered this for the new Minecraft toy it’s unacceptable when they are sent with the meal

extremely polite courier. excellent service

on app it offered me 3 chicken selects, for over £15 order,they didn't come with my order

Missing items again from our meal deal

Pretty good McDonald’s, fairly well organised and generally ok

Despite having eaten at this restaurant for years, mostly without issue today every single burger I ordered was overdone. Not just 1 but all of them. The meat in all of them is burnt. Burnt enough to mean most of us won't enjoy our meal that we paid a lot of money for. That being said, I doubt bad reviews are even recorded. If it an option, please foreward this complaint to the restaurant. I won't be ordering deliveries from here again, since we have no way to fix mistakes or bad food.

Food was cold, drink arrived in bag on the side and half spilled - went everywhere

Happy with the delivery but on McDonald’s end they forgot to put my fries in the bag

My drinks were missing two of them

It was quiet, eerily quiet, desolate and forgotten. Like a black family in Bush America or a South East Asian family when Cameron was PM. It was surprisingly pleasant when the gremlins, trolls or troglodytes ( I believe they are called University students) are not around and you get to capture this moment in time that you can appreciate the hardworking crew in this McDonalds, rare I may say as if it was finding a Chancey in the safari park.

excellent service and food. particularly polite , well mannered courier .

Unfortunately this time my order was not completely accurate. For some reason, one of my Quarter Pounder with Cheese burgers did not have cheese in it. Despite the fact that the other Quarter Pounder with Cheese was made correctly. That being said, overall all the hot food was very poorly put together. Most of the burgers were not stacked properly and looked very messy when first opened. As far as the delivery side of my order is concerned everything went as expected and there were no issues.

terrible food was cold and un edible

polite courier. excellent service and food.

My wife and I stopped by for a drive-through just to pick up a latte.

Food took longer than usual it was pretty dirty and had a horrible smell while entering this location maybe the bins. But was packed full of people maybe that's why my food was cold

The personal do not use gloves when made food, they put together the food bare -handed, should not be allowed this practice!

Food was cold and the order was incorrect my partner could eat due to the order not being made correctly. Disappointing to say the least.

All round fantastic. Most importantly my order was ACCURATE. Cold food can be microwaved. Late food still arrives eventually. But inaccurate food cannot be eaten. So thank you.

Late coming drove passed me twice and has wrong drink

items I didn't ask for in place of missing items I did ask for order and pay for

Great friendly staff and good food

McDonald's has gone so downhill. It's never been amazing, but the food is worse and the price is higher. Unfortunate.

good was freezing he was dilvering othe people food time he got to me was cold couldn't eat it

Order not delivered. No one has contact me regarding my e-mail

for McDonald's it self wasn't nice at all my burger had like shiny bits on my bun but driver was early witch is great

Service with a smile. Thank you it is much appreciated

Great food and brilliant delivery.

No sauces. Made the meal so plain. When I asked for sauces

Didn't have 2 chocolate brownies and a raspberry & white chocolate pie and had to go and pick it up

very polite courier. lightning fast service.

Lovely fresh food, fast and lush service!xx

only 7 peace of chips .wow I can't believe McDonald's is so bod.Fist time I was served badly by McDonald's. Disappointed

hot and raspberry and white chocolate amazing

Food is expensive and poor, unfortunately generally grubby due to high footfall - could be much better if profits weren't the number one target.

what a lovely driver tonight very bubbly and very freindly

Awful... I went through the drive thru ordered quite quickly was greeted by a staff member at the next window whi didn't utter one word to me not to tell me how much or if I was paying cash or card I then had to turn my engine off as did the two cars in front... finally got my food (15 mins) to fi d the muffin was inedible it had obviously been sat under a heat lamp because it literally turned to dust when I touched it sort it out McDonald's

Welll nice and hot n fresh from here

excellent service and food. polite courier

polite delivery courier. excellent service and food

Driver was great, but the McDonald’s forgot the dip, and the food went cold before the driver even picked it up

the order was not delivered. we waited 2 hours and it was marked delivered but it wasn't

I got delivered the wrong order with nothing I ordered

Freezing cold burger rock hard mozzarella sticks with all the cheese poured out of them in the bag not happy at all

Missing an item from order I had paid for

The food was really cold and wrong order

I have order my food by 18:20pm on 28/01/2025 wait until 18:48 pm to get served. I was opted for the table service and no update we are waiting for long time also I have approached to the counter they said sorry that’s it!. It’s been more than 100 times I came there but it is awful to stay this really bad service

Great delivery and amazing service

The chips were cold, drink spilt and one of the bags was ripped open slightly so the food got colder quicker

Went through the drive through ay 4.50 am with just 1 car infront. After 10 minutes waiting & nobody in the restaurant I enqured as to why jt was taking sk long ( 1 meal & 1 burger ordered) & was spoken to like a piece of dirt by female called SASKIA. VERY RUDE INDIVIDUAL SO REFUND REQUESTED... ILL TAKE MY MONEY ELSEWHERE

excellent food. polite courier

Excellent food fast delivery highly recommend

Waste of time and money didn’t come and still not got my money back will be deleting the app and tell people not to use it!!!

Jack with some incredible service!

Ordering delivery at this store will result in no sauces given, so if you order McNuggets through this store you will have to eat it without sauces. If you eat in at this store, it can get quite busy so you might struggle to find a seat, but the staff are nice at this store. This McDonald's has a drive through.

Driver lied never deliver my food scammer

The mc chicken share box wasn’t delivered

McDonald’s Forgot the sauces again. Can they even read and write the people who work there?

Staff didn’t have a clue, no thank you no manners

Very good delivery time and I’ll be ordering again soon

Food was stone cold, chips wasn’t cooked and you forgot my sons fruit juice I’m fuming

cold food and delivery perso. dropped drink and broke cup

The drink spilled everywhere and made everything inedible. I want a full refund

Time kept being altered, food was prepared an hour before delivery, everything was stone cold and missing items. Ice cream was melted and ice in drinks were melted and watered down. Want a full refund

I ordered 5 chicken selects and only got 4

Food is hit and miss here, just like all McDonald's

polite courier. delicious food. Will definitely use service again

the order took far far too long to come, it had 5 minutes worth for delivery time. completely unacceptable

staff are miserable and have a stinking attitude.

Ordenar mal de nuevo, pero esta vez lograron equivocarse dos veces, son consistentes al menos, pero desafortunadamente consistentemente malos. BK a partir de ahora

Cold and stale delivery left at 7 so had nearly 30 mins travelling around in a bag 2 bites and straight in the bin

Spent £30 on McDonald's and all of it was cold.

excellent service. polite and courteous courier. Will definitely use service again.

Missed out a burger.. how is that even possible.. absolutely ridiculous!!!

great delivery time but sadly not very hot.

polite and friendly courier. excellent and delicious food. Will definitely use the service again.

Top guy..didn’t have tip..but I usually do..but he was kool

driver was lovely but food order was wrong. ordered plain burger but it wasn't. shame

Never know which lane in the McDrive through to choose. Always seem to pick the slower one..

Whole meal missing off of order

Delivery was shown heading in opposite direction to address, so food is cold. Very disappointed that requested sweet curry dip with share box, plus extra sweet curry dips but have barbecue instead.

Food was cold and you forgot two bags of chips

missing items AGAIN! food cold, milkshake was changed to a bottle of water after paying £1 extra on top! shocking! don't bother ordering!

no food was not delivered atal and I have screens shots of his location and messages awful driver who at first went to the wrong address then refused to come to the right address

The food was cold. Half the hot chocolate was spilt all over the bag. Not great at all!!

Made a large order on the digital kiosk and waited about 15 minutes for my food to be ready and the staff were very kind. When I walked home the food was luke warm, so I had to microwave it on very high for one minute. I also loved the new Grimace shake!

Told me it was going to be here at 8:35

No dip to go with my cheese melt dippers, no straw for my drink and no napkin

Well. When you order a big tasty meal and cheese melt dippers they only send the dippers. Now I have to wait for a refund and I have no tea. Thanks a lot.

Whole meal missing not at all happy

Half the food was missing like always

ordered chicken selects, cheese bites and nuggets. not a single sauce pot came with the order which is a requested requirement. very low standards of service

Cold meal🍟 first and last never again

Driver messaged saying outside. I went outside and he wasn’t there. Marked order as delivered when I didn’t receive it.