Mcdonald's Restaurants in Cardiff

The worst McDonald’s experience ever! Received missing items and can’t even contact them!

Worst McDonalds in Wales, if not the UK. Ate here twice now and both times have been disappointing. This time - I even had to ask for caramel in my galaxy caramel mcflurry, and the excuse I was given was - "sorry, it's busy". Not enough tables, busy pressured atmosphere and the queue to end up getting food was crazy long.

Can’t follow simple instructions. Remove cheese means don’t put cheese 👍

I ordered three apple pies, but I didn't eat them for more than half an hour, and I had to hurry them two or three times

Never go to this McDonald’s if you don’t want to wait at least an hour for your food. Had to wait an hour and a half for two medium meals, that were just left to sit on the side along with our drinks to melt and get very diluted. One of the workers were very very horrible to delivery drivers and customers, especially one who was waiting for 45 minutes for a normal cheeseburger. Very disappointed with this McDonald’s, as it wasn’t even stock issues that they were dealing with but in general huge laziness from all workers. Could’ve made and served all the orders myself within 20 minutes and I only have 3 months of McDonald’s experience under my belt. Date and time of going to McDonald’s: 16th October 4:20pm.

Food was fresh and hot. The order was mostly right (fortunately the unexpected cheese on the "no cheese" McPlant burger was just a preference and not an allergy). Very busy with delivery & food took a while to be prepared. Later at night the area around the door is a bit rough (to the point that there is a bouncer). You need a code to get into the toilet which is printed on the receipt, so don't chuck your receipt before going to the toilet like I did🤦‍♂️)

Have been to McDonalds today… i personally have received excellent customer support from Ms. Shakila… I really appreciate her service and in deed impressed with the way she handles the customers throughout the time. I think every floor staff in the restaurant must take her as an example of excellent customer support… 😍😍

food was cold. mc chicken sandwich was very overcooked and hard.

It never arrived but the delivery driver put it as delivered but never recieved my food

The coke was all tipped out the driver blamed the store and said it’s how it was given to him.

I’m missing the majority of my food and what came was cold , waste of money but helpful that I was able to request a refund on the items I never received

The drink was spilt making the bag all wet, there was no straw, the fruit bag is missing, and I only received 2 out of 4 sauces I ordered.

Very bad every bit off food came cold & the drinks came half empty disgusting food

I really want to place a review after visitng. Thank you Shakila. On entering Mcdonalds today with my child, assistance dog and family, the lady in the rreception area called Shakila was amazing and in my view should be managing this place. Shakila was kind, compassionate, helpful friendly, organised and made our meal feel like we were really welcomed in the place. Just excellent customer care skills. Genuine. My child noticed how clean the toilets were and we had no doubt that was due to Shakila. We even told her how wonderful a job she is doing. You could see how much she loves her job, the customers and the restaurant. She was chatting to so many peoople and really made her job look easy. Many thanks to Shakila. My child struggles with busy places and she was content and relaxed mostly due to Shakila's lovely reception.

Thank you Shakila. Your customer service and assistance is fantastic. You should be manging this place with your abundance of compassion, excellent customer care skills and knowledge on cleanliness. You have a genuinely lovely nature amd this restaurant was truly family friendly. My child, assistance dog and family came here today for food and we are incredibly thank ful for your assistance.

you didn't give me your my Oreo drink I said I got a bottle of milk

Stone cold food. Drinks didn’t turn up. Egg in the wrap was just the yolk. Waited over a hour for the food. Ended up eating McDonald’s breakfast at lunch time

food is cold items are missing and the whole thing took an hour....

food had onion's in and pickles not what I ordered

food was very cold and most of the fries weren't cooked, we couldn't eat them.

egg missing in double egg and sasuge mcmuffin

food was over cooked. selects and chicken burger were solid and chicken burger had no lettuce.

The worst outlet i have ever been. First of all the tables were very filthy. Me and my cousin asked them to clean the table off but the male manager with a tattoo on his hand didn’t even care. There was none in the dining area. Secondly i ordered 3 big mac as meals. They called out only one of the orders. Then said other two orders would take 10 min more. After waiting 10 min straight we went to the till and asked. They didn’t even make the other two orders. They skipped the order on screen. Then again took 10 min more and prepared the order but didn’t even apologise to us for this kinds of mistakes. How rude!! Only few people were working in the kitchen. Seriously i am very disappointed.

From time of order placed it took 45 minutes to arrive, fries were cold and burger bun was burnt. I will try a different McD location to order from next time

Good but gave me a book instead of a toy

After the rude experience with the delivery driver that nearly turned nasty I did not feel like eating so I am not leaving any good feedback for this.This driver needs to be pulled in over this incident to have a word with, absolutely shocking!

I sat outside from 11.30 till 12.15 and didn’t see anyone, nothing delivered !!!

Staff were rude,wouldn't give customers time of day,had people waiting to be served and they were on they're phones and talking to each other,not impressed

The driver packed my drink on its side so half of it spilled out. Terrible service

Decent food as always, fairly quick order time and collect. Toilets could be better. Menu is big . Reccomend coming here especially if you are budgeting . Easy to get to. Also has security so feel alot safer then a few places in cardiff. Pretty loud inside but comes with the cost as it seems.

Food arrived cold missed out 6 main meals burgers and chips and have no more money to re ordered rang McDonald's and they did not care what I had to say

didn't get my order right. and the food was very cold

They didn’t give me 2 grimace shake I requested and paid for instead they gave 2 coffe which I hate they didnt even ask me if I wanted something else or wanted to cancel the shake nothing now i can’t get a refund

The burgers were pretty good but the fries a little cold but the poor delivery guy went quite a way on a push bike, although it was electric.

The food didn’t arrive. No phone call or anything. App updated to say food had been delivered even though I was waiting outside, but nobody showed. Tried to call the store but they were useless

Manager with red hair - think it said megan on her name badge was walking around sighing, rolling her eyes , slamming people’s food together on the trays, clearly she didn’t want to be there, but what got me is the way she spoke to the other staff, belittling them in front of customers, I felt mortified for this poor lad, she said something like “if you don’t know how to do something then just don’t do it” how about train the poor guy? Gives a great snapshot into what it must be like to work here. Someone get this woman on a management course asap

lovely food this morning really enjoyed it

FRESH WARM FOOD DELIVERED BY A NICE POLITE DRIVER. THANK YOU.

Overall was a good service but iced coffee was spilt in the bag. Not the fault of the driver they should have sealed lids instead of open lids for a straw.

Red haired manager was in a really pissed off mood. She had a really negative tone calling out order and dealing with customers like she really didn't want to be there. The guy working the till said he needed to take his break but she didn't care. She makes the customers and the staff uncomfortable.

Ordered double cheeseburger and chicken mayo burger , tasted bit off when looked inside the top buns on both burger were burnt black yet still put on burgers and delivered !! Disgusting

Driver was rude refused to deliver to my door when I told him I was unable to to come down stairs dues to having 4 young children and a newborn

Food arrived cold and missing items

The food was cold, the delivery was excellent

Missing items , no ice in the drinks no sauces . That order was big miss

Bacon in my burger that I didn’t order and can’t eat because I don’t eat pork.

The extra egg I ordered wasn't included.

I ordered a large fish o filet and got a small. I want a refund

Half portions of all chips. No sauces included. Diet Coke was half full.

All good thrown in one bag together, happy meals didn’t come in their boxes, just all thrown in a bag together, and no toys sent. Food cold, only good thing was we didn’t have to wait long for delivery

no straws for the drinks and 3 dips missing

Food arrived 1 hour 30 mins late. All items cold. Drink spilled everywhere and on the food leaving drink half empty

Absolutely terrible branch of McDonald's. The woman making the drinks and icecreams on the night shift on 11th July 2024 (about 30 years old, person of colour, short dark hair, about 5ft3, stocky build) was absolutely drugged out of her mind. She only had one shoe on and was walking around the kitchen with just a sock on one foot, was constantly dropping things on the dirty floor (and then picking them up without washing hands), and could barely string a sentence together. The manager and other staff didn't seem bothered, but it was extremely unsettling as a customer. Absolutely won't be visiting this branch again now that I know the staff are high on hard drugs while making my food.

food and dips missing the rest was stone cold appalling 0stsrd

Driver told us that the restaurant spilled the drinks over everything but sent it anyway?

Staff walking around like Lurch with faces longer than a horse’s 30 minutes stood there waiting for a one double cheese burger and not so much as a “sorry for the wait” food came cold and I honestly think I could have walked into the kitchen and took what I wanted and they wouldn’t have batten an eye lid. I’ve never been so angry waiting for a burger and never made a review in my life. Shop needs some motivation and a kick up the

Not the cleanest, watched a supervisory member member of staff (white shirt) in Kirchen pick up two food waste bins, by their rims with thumbs inside, move them, then without washing his hands load and adjust the drink cup dispenser with empty cups contaminating them.

I am absolutely disgusted every time I order, I receive my order and like tonight my drink has spilt everywhere in the bag, the driver took his delivery bag off of his back, and flipped it upside down and handed me my drink, when I questioned why the bag was wet he stated my drink spilt but no apology and his attitude was absolutely appalling, I have now got no drink

Coffee spilled on route resulting in ending up with only just under half left.

This order did not get delivered to me, even though it says it has been delivered, I want a refund please, it’s unacceptable

didn't receive my drink, but I'm expecting a refund.

I have not received my order and waiting outside my hotel for my food

Avoid! Amongst the worst McDonald’s I’ve had the displeasure of going to, and that’s saying something. The premises was beyond unclean, I’d go as far to say vile. Service was slow, so although my hashbrowns were hot, everything else was cold as it had been sitting there for far too long.

Ordered from them off uber eats. Driver kept cancelling and food was cold. Won't be ordering fro these again.

Amazing driver. My food has never been delivered hotter! And they called when outside.

driver spilled the whole drink, gave me a bag full.of liquid and the bottom of it came out getting me drenched

My chicken nuggests were burnt and had had chard black bits on them and the fries were very cold

Thru forgot my ice cream and milkshake

Did not accept drink as there was only 1/4 of a cup driver took back to resturant it has 3 times

The best mcdonald's that I have ever been to

The Chicken nuggets wasn’t here

Lovely driver absoulety amazing

The bottom looked like someone took a bit out of it an its stone cold

Great food but the best driver I ever had!

You get a delivery there's a 40% chance something that you paid extra for will be missing and there's no point trying to chase it down because by the time it gets to you the rest of your food is cold. If you eat in they'll tell you your drink is still being made but you'll just be staring at it on the rack for ten minutes as they try to remember who ordered it. Avoid impulse to jump over the counter and grab it yourself.

Delivery was fantastic and quick. However This Mcdonalds didn't include the Large Fries brought and listed on the receipt. It was a tad disappointing as we all know the chips are the most fulfilling part x3

The place is dirty.. careless staff..

order is not wrong but there is no option for the problem I have ... the driver has gone from city centre in Cardiff all the way to canton when all he had to do was ride 5 minutes as I love right near city centre. if the food is cold I will be complaining as this is absolutely ridiculous

Did not deliver the right items

Fod was good only issue drink had no ice and was only 3 qarter full as brink tiped in bag and bag was leaking

Worst McDonald's of my life. Burnt potatoes, burnt Mcfish, no salt. Horrible

So happy so polite to me great guy shame maccies forgot part of my order thou 🤣

Attitude on the staff is disgusting, saw my food sat there for 5 minutes before my number was called, asked for fresh food as I'm not paying for cold food. Not one word of apology from the staff at asked to speak to manager surprise surprise no one spoke to me,

Not impressed that I said in notes to not forget dips and all 4 were missing.

ordered double sausage and egg muffin with bacon ,recieved just sausage in unbuttered bun. no egg ,no cheese ,no bacon,.

Food bsver came called driber several times no answer. Secu6gavw him instructions did not follow them

waited over an hour for our food it finally came and was cold. I understand about the delivery time to get here but its still mot worth that wait at all.

Lost connection with the driver and my food came cold

Happy meal missing the cheese burger, toy and fruit bag

Don’t normally review McDonald’s as it’s usually all the same but this store is particularly awful - 5 orders, 4 of them had mistakes. Order large meal with milkshake, told milkshake machine isn’t working and offered a bottle of water instead. But I already paid extra for the milkshake and you have a live POS system to remove this item if it’s not available. Asked for crispy chicken, received grilled. Forgot my fries. Got a wrap, they forgot the sauce.

All items were delivered with care and on time! Thanks!

My Food was warm coming cold temperature

Ordered a big Mac meal. Took slightly longer than expected to prepare my order. Walked out and opened the bag to find out it was a chicken burger. Tasteless and not what I wanted. I was really looking forward a big Mac beef burger. I never had a chicken burger from McDonald's before In 30 years and I'm glad I never did.It was awful.It never crossed my mind I had to be precise when ordering a beef big Mac. I never had the need to do that and always had a beef burger. I will next time. I couldn't go back as I was with other friends waiting for me and I had to go. All in all I was disappointed. if I want chicken I go to KFC 😡

I ordered the medium Mccombo which is a Mcmayo chicken with Mcmayo and Mcchicken with a side of medium Mcfries and Mcorange juice. I also asked for extra Mcketchup. After Mcmuckin that here’s the Mcreview; the Mcfries Mcslapped. However, the Mcmayo chicken was not Mcmayo chickening and was kinda mcmid. The Mcjuice was Mcfine. Overall, the Mcmuck was Mcmuckable but def needs some Mcwork on the Mcmayo chicken. Mcthank you for you time.

Shocking. Everything cold. Unusual from yourselves but this order way below standard

food was stone cold and drinks were spilt and empty

food was quick and tasty the service from shakila was top notch thank you shakila

waited 2 hours and food didn't even arrive but on the app shows delivered. absolute joke of a company and just eat are just as useful as a chocolate tea pot

Worst McDonald’s ever!! Every time I order from there it turns up with half my order missing no exaggeration!! Clearly just throws whatever in the bag and sends it on its way, never ordering from there ever again. Rubbish customer service too

Drink spilt in drivers bag and food order was incorrect.