Burger King in Cardiff

I want to make a complaint I dont know his name but he was in the car with this man thats going around tarnishing my sons name for no reason my son has reported it to the police for false accusations but its not on hes now very upset and depressed and when the guy said the false accusations to the delivery guy he laughed its not on he looked Asian but sounded british

Once again my order was wrong, no fries for a Big Mac meal, how difficult is it to get this order right??

Robert was very helpfull with my mobile Apps and done the ordering

only 3 chill cheese bits it's possible be 6

Should get phone call to say there’s wrong item and ask instead of suggesting or just take it of the menu

would'nt come into main entrance of block of flats I had to go outside for it.i did say press buzzer to come in but he said he couldn't,why pay for a delivery and they can't come into the flats and wait for me to come down.Not happy with delivery service at all,others delivery drivers come in and wait for me to come down.This needs to be sorted out.They should come in and wait at the point of entrance and not ring me to come out and get it.Very poor service,he was lucky I gave one star.

My slushie drink missing. Always something

Phenomenal, good delivery driver

Food freezing cold and driver’s attitude was disgusting didn’t care that our food was cold just shrugged shoulders telling us he had two deliveries to make and ours was the second delivery

Brilliant service and good food

Food freezing driver couldn’t find the house on a simple road

my food has not arrived, it is saying g has, but it has to. I always order. never had trouble before

Food was all cold, the Fanta blue raspberry drink was literally not even half full! Also Ben & jerrys ice cream was missing!

it didn't get delivered to me the driver give it to someone else I'm not happy, what am I supposed to do I have potentially lost money can you sort it

The food was delicious and so flavoursome with every mouthful. The only criticism if you class it as one was no atmosphere. No music or vibe coming across as very flat in there although only one other customer.

Excellent Burger King. Service was efficient and was of good quality

My favorite restaurant for a quick meal, great customer service and very polite and clean.

Terrible service. When you order specific things and they can’t even read the order correctly. Need new staff that can actually read and do the job correctly

Food great as usual but chilli cheese bites missing

😍☝️☝️😍 You are confused about what to choose

Best restaurant to go and have a meal at, great customer service and a very polite and clean environment to be in very pleased.

Great food and friendly staff lol

Great service from the team! Thank you!

Nice food and excellent service

very friendly and very clean nakiah served me good service

Food was cold, bread roll was stale and never had the extras I ordered and paid for

I got send the whole wrong meal. Not the 1st time this has happened this week. And I haven’t been refunded either. It’s unfair to take money and the. Send the small cheaper meals.

order was missing chips and a drink

By the time it got to us everything was literally stone cold really disappointed

Service was a little slow when it didn't seem that busy. The food was very good.

Food was freezing cold when it got here. I use just eat all the time. I don’t understand how you’re still getting my address wrong. I’m fed up of wasting money on just eat. You’re rich so you won’t care about me losing money. It’s actually a joke now

Very helpful and polite, food was delicious.

Very friendly and best service every

Had a posh burger with loads of extras, bacon cheesey chips. Did come to £18 but worth every penny. Quick service and toilets were clean

Easily the best fast food place on Newport rd

The order was not complete there were no fries or onion rings, it cost me over £11 for just 9 chucking nuggets. It’s a rip off.

Driver went the wrong way, food was very cold when he arrived. Really bad attitude from the delivery guy.

food was late, cold and my chips was open. will not be having a delivery again from there.

Burgers on point and made with love

not worth money i pade and chips was not in a good state with burnt cheese on so was not happy with my order

Chicken royale, Caesar chips and chilli bites missing 🙁

I did not receive my order, no notifications about the order. It was only, I checked the app to see what stage the order was at and it said delivered. So now I'm money down with no order

Food was cold driver was really nice

Amazing this is by far the best Burger King to order from

chips and burger were cold courier had orders from other outlets and had to ask me who I ordered from

food was ok but the chips and onion rings were cold

Got completely wrong order,not happy

Staff were amazing. Clean restaurant. The food was yummy and hot. Thank you for your service Burger King Newport Road!

Delicious food, Fast service. Very kind and helpful staff. Thank you

Missing 6 nuggets, 8 hullumi fried

Plant based whopper back yum halo uni fries tasty

Double bacon cheese burger meal with a monster is missing

Driver didn’t read my delivery instructions and went to wrong address then asked me for extra money to deliver to a different address! Told him a different address which I then had to drive to and he didn’t turn up!

Too much mayo in the vegan royal it's not the first time !

It hasn't been delivered but says it has!?? Been waiting over an hour too! 😔

The food tasted weird, the mayo was acidic like old mayo end up wasting my money. Had to put it in the bin tasted really bad

Peppercorn fries and chilli cheese bites missing

Food was lovely nice and warm which I was quite surprised at , chips could of been a bit fuller but apart from that really nice ☺️

Arrived put order through to then be shouted at that you ordered a whopper & we have no meat ! I had to have the money refunded which will take a few days then go elsewhere If you have no meat there should be a sign up or don't open

Chips were hard and cold. No cheese in my burger

We very much enjoyed our meal. It was hot and exactly as we ordered. Thank you.

Standard BK nothing to write home about

Ice cold drinks were placed inside the same bag as the food, causing everything to be freezing cold. The food needed to be reheated making it dry and soggy. Very disappointing.

Took a long time to assign a driver so I ordered from another restaurant which got here before burger King and I couldn't find how to cancel the order

Edited: was 5 star.. been a customer from the opening but now apparently you can't pay card at the till there's no card reader even know you can blatantly see it behind the screens so have to now use the lit screens to order? Update apparently the card read is still broken...

Fast delivery but I ordered a Memphis BBQ King and got a Bacon Double Cheeseburger instead.

Very good food I ate all of my chicken nuggets. I approve

ALL burgers were missing from the order! Not happy at all!!

Driver had a second delivery that was much further in the opposite direction than my location, by the time he got here the food was stone cold and the fries were missing.

I was sent beef instead of chicken. it's not that hard to read a ticket guys

Burger was ok. Fries were stone cold and hard.

the delivery driver didn't follow the instruction that .I left ti take the delivery upstairs as I'm on Crutches . this is not Good enough . so rude and no apology

Lovely food and great service. The guy on the shop floor was really nice. Burgers seem to be getting smaller though.

Excellent customer service, clean tables and friendly. Thank you!

Only 2 of the 6 items we ordered turned up. Very poor and no way to contact restaurant for it to be sorted out.

arrived cold. had to reheat it. I am literally around corner from where I ordered so there is NO excuse.

It was alright in here. Not sure when it was refurbished but felt it looks smaller. It was almost 30 quid for the both of us to eat which we felt was a bit costly but that seem to be the norm anywhere these day. Food and service was lovely

Hasn't had a burger king for a long time , waited for them to make it , drove home and missing one burger (fuming ) . Rang and had to go back , big let down for a very expensive burger

Very often i do use them when leaving Cardiff. Same oold, good service with food on same level. Just perfect.

Horrible experience food arrived two whole hours late. Entirely burger kings fault

I couldn't even tell you when my food arrived as it was just left on my doorstep , no knock at the door nothing was only noticed when my son come home from his friends and it was seen so obviously it was stone cold . not happy at all

Not worth the money and buns fell apart in lumps

Easy to order, rapid delivery and rider polite. many thanks.

My chips didn't get delivered

Good scran, high chance of orange chavs in here however

Please don't place the options to remove items or add items if you're just going to ignore them!

Good customer service and hot food

burger was missing so had to order again costing almost the same as the whole delivery

Turned up on time hot and very nice food

Staff is attentive and welcoming

Food was awesome and price was reasonable

Amazing place and best among all Burger King

Awful place to order items delivered are wrong everytime

delivery was quick quality of food poor at best very unhappy

I wasn’t that our order was late, unfortunately the order was wrong we were given a beef burger instead of a chicken burger which was ‘grainy’ tasting 😞😞

food was freezing cold, delivered on a bike

Order was completely wrong. Completely wrong items.

Made one burger let it sit on the side for 10 minutes whilst they made the second burger. Both burgers were from the same order and were the exact same burger. One was hot, one was cold..

no dips included. didnt enjoy without DIPS

Excellent staff, great food, good times