McDonald's in Cardiff

Very disappointed by 10:00 pm store is closed for dine in.

The last 3 times I ordered food in person for collection I ended up waiting around half an hour each time for simple orders(chicken mayo and chips etc). As well as this they don't always have the items available but it's not clear at the time you order, so you end up waiting 30 min just to find out half your order will take another 30 min or not even available. Safe to say I won't be ordering from this branch anymore

Avoid on weekends, rushed and get orders wrong.

ordered food from mcdonald cardiff gate for a few times, every time when I ordered food with my family together, it is always missing something, it's either missing chips, or missing burger, there was one time , I ordered 36£ food, but only got two bottles of large coke. I have tried to contact mcdonald, but they just blamed this on Uber eat, but however, the person who put the food in the delivery bag was not uber eat driver !! It is really frustrating that this restaurant is keeping doing this and not being punished or reported or no one get involved to investigate this issue no matter how many times I complained. If this is not fixed, I will keep posing bad reviews everywhere

Incompetent. Can’t get orders right ever it seems. Constantly have to check and point out all the bits they have forgotten or got wrong. Why is it every time I go through the drive thru regardless if it’s dead or busy I’ve always got to park up? I cannot remember the last time I’ve gave the order and collect the food straight away. The management here couldn’t run a bath.

The shittest place ever chucked drinks at us and went all over the car didn’t even offer anything to clean it up with! All the food is cold and staff just don’t care.

Food was what you expect from McDonald's but the service was very slow and all empty tables were still dirty. To top it off we just receive a parking fine for staying too long making it the most expensive McDonald's my family has ever had.

Fast service as always. Just wanted a milkshake. Thank you

Didn’t really want to put any stars but no option - has to be the slowest we have ever been to- absolutely shocking service and when we eventually had our food it was all cold - the nuggets were not even cooked - will never visit again

I ordered McDelivery from this outlet and I received my burger and kids meal without nothing. No straw for drink No tissue Not even a single ketchup What a waste/ what kind of people/ never going to order McDelivery. This was first time I tried the McDelivery. Spoiled my lunch and my mood

This was the wrap they gave me yesterday. Whoever made this what on earth?!?

simply cannot seem to get an order correct, go here if you want a basic maccies with sub par service.

Very nice workers good atmosphere and vibes

Absolutely shocking !! 1hour and 45 mins for delivery.. then freezing cold !

all correct and steaming hot, thanks

Order was complete but chips were ropey AF

food arrived cold driver not using a thermos bag just paper bag

We popped in to get a break, staff were great so was the food and atmosphere. Toilets were clean, outside seating and car park lots of room. Will defo go again on my travels.

"Are you using the app today?" No. And please stop asking me. Where is the menu? I use the drive thru and all I see is a white screen. About your app. How about a full menu so I have a choice? Wouldn't recommend ordering food innthe drive thru. You'll end up parked along the side, if there is even room, with a bunch of other cars waiting. This is fast food right? When the food comes, it's as you'd expect. But all the aforementioned makes me want to go elsewhere.

late missing 2 large fries out of 4 items and they have the cheek to not answer the phone a child could do this job better

I don’t even want to give this McDonalds any stars. The customer service that we received if that’s what you want to call it, was absolutely awful. Ordered food through Just eat, the wrong order came which was £10 less than what we had spent. Tried to phone the delivery driver. No answer. Tried to phone the shop several times, no answer. Decided to go to McDonald’s and explain the situation. We were greeted by a girl who said she was a manger, how on earth she’s a manger with no customer service is a beyond. Explained the situation very nicely to her and she told us there is nothing she can do to help us, that it’s all Just eats fault. There was no address on the order nothing so how they can just blame the delivery and Just eat us is crazy. I explained that Just eat takes days to get back to you and we needed the food now. The girl did not want to help us whatsoever. However my daughter works in another McDonalds and had told me that yes they replace the order if it is wrong. This was cleared up by two other managers in Llanishen so not only did she not want to help she lied. When I asked for her name as I wanted to take it further and complain she told me she does not want to give out her name as it’s personal information yet again stated at Llanishen they were happy to do so. I’ve worked in retail and never when a customer asked me for my name have I refused. I’m guessing your name is Karen sweetheart because you sure as hell looked like one and acted like one. McDonald’s it’s not the first time I’ve had issues but let them slide but she was dam right rude and had no care to help at all. I will no longer be using this McDonalds until they get better staff with customer service. A massive company like McDonalds can’t fix a problem when I had the bag of food to give back to you and the order on my phone.

Drive trough seems highest priority. Order indoor took forever

I’m not even giving any stars. Got delivered the wrong food, couldn’t get hold of the delivery guy. Went to the McDonald’s to try and sort it. We spent over 20 quid and only got a 9.99 meal deal which we didn’t even order. Asked for a manger, explained the situation. Confronted with nothing but attitude and told me there is nothing they can do. When asked for her name, she refused. Phoned the shop multiple times to try and sort it, nobody bothers to pick up the phone when it’s not busy.

delivery was perfect, food was stone cold and my son only had 9 fries in his happy meal it didn't even fill the little bag they were in McDonald's needs to do better

Hot, quality food, very busy peak times

Bag was open when it had arrived. Food was cold, chicken nuggets and selects were chewy and dips missing

he was not nice very abruptly.. nit helpful

Paid £34 for food for 2 people and the Philly steak wasn’t added to the order. Rang Cardiff gate to let them know and they told me they weighed my food and the burger was in there! I will never order from this place again because this my first time complaint however this was not the first time food have not been delivered. Terrible customer service from the “girl” who took my call.

Chips were cold and didn’t taste fresh I paid for sauces and didn’t receive them either

Really bad when food was delivered the driver spilled all the drinks then drop them on the floor when the driver got out the car he hit me with his door but didn’t say sorry food was freezing cold when delivered never order from there

Delivery driver was amazing so helpful couldn’t ask for better service

we ordered a happy meal but only got the chips and toy, no chicken nuggets

Drive through Car"s everywhere hard to get out if drive through ,& get out of carpark

Half my order missing, i dont understand how difficult it is to sort out 5 meals and some sauces, ive paid 60 quid to have haddly anything . Absolute joke!!!!

food was cold, items missing (why don't they ever include straws or dips?). complained to Just Eat and told I wasn't entitled to a refund.

ANSWER THE PHONE!! If There is a emargancy that involves the family of a employee god forbidden you lot will answer you phoned.

Food ordered at 2pm for delivery at 4pm. Arrived at 4.30pm. It was cold and the driver very rude !!

Missed off all the fries and a coffee....gotta be stupid to work there

Clean and tidy. Usual great standard of food. Staff friendly and helpful too. Gets extremely busy at times.

I'm getting a bit annoyed now .. 2nd review and some compliant.. no straws with the meal.

Oh dear. Slow slow slow slow service. Floor slimy but tables clean. Staff prioritising drive through. Long wait to sit in and eat, then order was wrong. Food was thrown together and squashed. When I chased order one staff member replied "well I'm on my own here". But there were 6 other staff there in kitchen? I appreciate the Newport Road branch is shut at moment but come on increase your staff, anticipate more orders more people etc. Very disappointed.

Missing 20 chicken nuggets Share box mozzarella dippers Cheeseburger Fruit bag

Food was freezing had to microwave it and the chocolate milkshake was bubbling and frothy and no straws or sauce that we asked for

Food was freezing cold. Could see the detour that yh hey went on …on the map. It stayed in one place for 22 mins

DESPITE IT BEING COMPULSORY TO ORDER DIPS WITH CHICKEN NUGGETS, NO DIPS WERE SUPPLIED WITH THE ORDER - YET AGAIN!!!!!

Not a good experience ordered last night had 4 items missing that was everyone drinks how can you forget to send drinks . Thought we would order again just came missing items again won’t be ordering from you again who ever is putting food in bag needs to read the receipt to make sure all items are in bag if you can’t get that right then you shouldn’t be working there. It’s not that hard to read a receipt.

Missing chicken big mac but otherwise good!

very unhappy with the order twice I have not received what I ordered

Had some items missing and it's not the first time either it happens quite it with McDonald's don't think I'll be ordering from any McDonald's ever again always something wrong with my order

food was cold. drinks spilt all over bag, 2 burgers missing and no sauces or dips that were paid for.

food missing just burger on own!

Driver clearly drove badly as drinks had fallen over and tipped out in bag and burgers had fallen out of box

Food stone cold, before ordering, the time scale was 15-30 mins ended up taking an hour with food that was cold and inedible. Very very poor

Driver didn't check order as requested as they always miss something, so we received our order but things were missing so had to contact McDonald's to sort out.

Didn’t have any of what I ordered. Food cold just over £23 and there wasn’t £10 worth in the bag.

Had food in and the wait was long. The screen said to collect orders that weren't ready for another 10 minutes. General chaos of people coming in with wrong orders also.

Get everything you pay for from this McDonald's challenge - IMPOSSIBLE. Few things missing, but still they're having difficulties with their fry and/or hash brown cooking process. Always worth going for Ty Glas instead for quality

Food was freezing cold and soggy! All went in the bin

Forgot mostly everything on a £35 pound order! Only had drinks and nuggets like how???

When our food did arrive it was All FREEZING COLD!!

My food was freezing and when I complaint they had a cheek to give me 3 pounds back disgusting

Typical McDonald’s recently, missing food AGAIN!! Cold food AGAIN!! Might aswell just burn £45 inside the restaurant to get 1 single cheeseburger.

poor service overall. firstly don't have a moped deliver from McDonald's if there's more than one drink on the order. the driver spilt two of my drinks whilst getting to my house. the chicken sandwich had fallen apart during transit due to him squishing the bag for transport so the actual chicken burger had fallen out and was loose in the bag. McDonald's also forgot (again) to put the 4 sauces in with the 20 chicken nuggets. thankfully I've got some left from a previous time.

Food is always missing from orders, refunds are always denied which is not acceptable

Food arrived cold, son refused to eat it.

Lovely delivery man, very happy and polite. Food was not very hot. No straws for drinks. No dips for nuggets.

Service is terrible order late an missing items

Food took an hour and a half to come and was freezing and burger was falling apart

Wrong drinks sent and missing a donut. Mcdonalds workers are as thick as their milkshakes

my food was cold and was missing an item

Cold Food. Missing items. No sauces.

It's probably the slowest fast food drive-thru there is. It's pretty quick inside service, though, but often, your number comes up, and you're still waiting a while. It's just odd compared to other franchises. I have been a handful of times, and they haven't got my order wrong yet, so they have that going for them. There is no control over Uber drivers either. Uber's fault, but face to face customers are second choice for this franchise

Terrible Service, Unacceptable Wait Time I recently visited this place and ordered just one meal. Despite the shop being completely empty, it took over 30 minutes to get my food. The staff was painfully slow, and the overall customer service was poor. There was no urgency or care shown for the customer. With such slow service and lack of attention, it's no wonder the shop was empty. It might as well shut down if this is the standard they operate by. Very disappointing experience.

food was stale and cold! Honestly got a cheek to charge so much!

Freezing cold food waiting ages time kept going up no reply off the driver , rubbish service

It says it has came around 8:05 I waited a hour and it said they was making my order for a hour. Says it’s delivered haven’t came.

Sorry I cannot leave a good review for your food. I’m afraid it all tasted like it was leftovers, warmed up. The fried rice was extremely salty. I would not order from here again, especially at nearly £30 ☹️

missing items and late delivery

i live literally 5 minutes away from mcdonald's and my chips came stone cold .. i don't understand how mcdonald's chips can come so cold as i live right next to it ..it was like chewing cardboard .. unbelievable

everytime I ordered I never get a straw for drink this has happened numerous times.

the driver was friendly and delivered the food promptly. however it's a shame McDonalds couldn't be as good as the driver. no sauces delivered for my nuggets, despite them being on the order. I ordered 2 large meals, one big Mac, one chicken sandwich. I received the big Mac and 2 fries, but no chicken sandwich. not happy

A nice welcome respite from a hectic day coming here for a break!

Never eat here. I have ordered here a handful of times and every single time, the order has been wrong and the food has been stale. Not even the delivery drivers want to pick up food from this restaurant. DO NOT EAT HERE. Their phone number doesn't even work so don't try to contact them either.

I was given the wrong drink, no apple pie and no doughnut was in my order

freezing and missing items contacted just eat and nothing pathetic

Everytime I order from Cardiff Gate something is wrong or missing. Even visiting instore is slow. Not to add, the delivery driver taking my order on a grand tour of pentwyn & cyncoed before arriving, leaving my food stone cold and inedible. Half the toppings missing from the burger, 1 pickle in the other. Paid for dips missing, no straws provided as usual.

Missed half the order and was freezing cold

order was correct but food was freezing cold

missing 2 big macs and 1 chios very poor

My coffee was cold my food was cold you didn’t give straws my mums coffee was half full

quick delivery, food was hot, and the order was correct, thanks

Poor delivery food missing and just eat refused refund !! Not happy

Missing food no chips at all and pie wet with coke

Ordered a medium fries, burger meal and chicken nugget meal Forgot to pack 3 portions of fries and gave us a Fanta instead of a coke Also forgot all of our sauces Someone’s brain is fried

Worst and slowest McDonald's in cardiff

PSA: Save yourself the pain, go to Ty Glas McDonalds in a taxi or something. In 30+ orders, I've never had a full order OR had good temperature/delivery speed. This is just simply a poorly run store that will always lead to disappointment. Go TyGlas

The drink I ordered was sprite and it just came plain water bubbling? End up in bin

if it could be a 0 nearly all of my order was missing and then went in store and the manager on duty Brandon is useless incompetent and couldn't a party in a brewery let alone manger a fast food place absolutely a joke better spending money else where

My order wasn't delivered! You have no way of directly contacting customer support, and I have already written one of these reviews including my email and phone number, with absolutely zero response!

I have ordered from just eat twice today and had 2 bad experiences! Firstly my order earlier this afternoon didn’t show up at all after waiting 2-3 hours and my order now is missing a few major items and the food is cold. I’ve always just eat but I feel as though I’m always having problems lately!