Based on 11.482 opinions finded in 4 websites
Based on 11.482 opinions finded in 4 websites
Opinions
Vanilla Milkshake tasted like Colgate total. I don’t wan fluoride in my drink ts pmo sm highkey icl. It’s ok tho cus my girlfriend paid lol
Huw Williams . 2025-04-17
MORE AT Google
For the third time on a row wrong items were delivered
Sharon . 2025-04-06
MORE AT Just Eat
For once everything was perfect - very polite delivery driver
Joe . 2025-04-05
MORE AT Just Eat
The place was disgusting..no where to sit because there's rubbish everywhere & FLIES ! ...food took ages ordered a 2 things. How poor.
Rhyok Ward . 2025-04-05
MORE AT Google
Food piping hot. Delivery driver lovely
Laura . 2025-04-04
MORE AT Just Eat
Pedí un muffin de huevo y queso y recibí un muffin de tocino y huevo, en otra ocasión recibí una salchicha y un muffin de huevo. Una es un error, pero dos es descuidado.
197Marcym38 . 2025-04-04
MORE AT TripAdvisor
2 missing main items, muffin and a flatbread, spoilt breakfast for two people
David . 2025-03-31
MORE AT Just Eat
To echo other reviews, this mcdonals consistently get the order wrong. Even missing things in boxes (4 selects rather than 5) and always take an age to process through the drive through. Just make sure to check everything in your order when ordering here!
Michael Francois . 2025-03-31
MORE AT Google
I never received any dips that I asked for when I made my order First time I have used this app in years not very happy. I know it’s only dips but it’s not the point
Connors . 2025-03-30
MORE AT Just Eat
I asked for a dip with my nuggets but there wasn’t any.
Andy . 2025-03-30
MORE AT Just Eat
DESPITE ALL THE POOR REVIEWS THIS SITE IS STILL RUN BY THE SAME FRANCHISE - YASH CO LTD. CLEARLY MCDONALD’S COULDNT CARE LESS. After making the effort of actually walking in to order, I then had to wait for almost 30 minutes for my order. The order, although customised, was not during preparation. The fries were cold and tasteless, the chicken wrap was missing the bacon, the cheeseburger still had the gherkin, the milkshake was warm, and had turned to just a warm drink. The staff really could not care less. The excuse was short of staff, but the staff still managed to service the drive-through and at least a dozen McDeliveries. This franchise does not deserve the mcdonalds brand. I'll also make sure I leave a similar review on social media as I think this site needs closing and retraining.
Paul O'Connell . 2025-03-29
MORE AT Google
Missing items and cold food. when we contacted them to resolve it they did not care. Terrible service.
Lisa . 2025-03-26
MORE AT Just Eat
Nothing missing and was lovely and warm 😃
Nicola . 2025-03-26
MORE AT Just Eat
missing food open bag discussing
Shaun . 2025-03-23
MORE AT Just Eat
very slow, food was cold, waited 45 mins for 2 coffee and nuggets meal, every other time I have been there they are always slow.
Leigh Bielski . 2025-03-23
MORE AT Google
No sauces in pack everytine we order McDonald’s
Angela . 2025-03-22
MORE AT Just Eat
Arrived at 7am on a Saturday morning ordered a Bacon Roll meal and a Mighty McMuffin meal going through the drive through. Waited 10 minutes at the service window. My Bacon roll was not even in the paper properly , the hash browns were tepid at most. The bacon roll was cold and the mighty McMuffin was tepid also. I don't mind waiting food if it is going to be served hot and wrapped properly . Avoid all costs
Mel James . 2025-03-22
MORE AT Google
not enough fries the Mcdonald gave me the wrong sauce and have allegiance to the others. they did not put the drink in properly but the driver was on time and very polite.
Alicia . 2025-03-22
MORE AT Just Eat
a vast improvement on my last order, all items present and correct and still warm, it would have been nice to have sugar for my coffee and some serviettes
Lance . 2025-03-18
MORE AT Just Eat
Fast delivery so still nice and hot 👌
Chris . 2025-03-15
MORE AT Just Eat
Restaurant didn't put on the lid properly on the coffee leading to spillage, but the delivery driver was excellent, super friendly and great with the dog
John . 2025-03-14
MORE AT Just Eat
The self service machines not working and nobody to serve you at the counter
Alan Bayliss . 2025-03-11
MORE AT Google
Very good and kind. Thank you very much:)
Mary . 2025-03-10
MORE AT Just Eat
Waited in the drive through queue over 17 and 15 minutes on consecutive visits in past fortnight. The restaurant seem to refuse to put anybody in the park up bay and insist on causing queues on to the road . The delivery drivers use the disabled bays and you are guaranteed at least one item unavailable per visit (usually milk shakes). Also, why does this restaurant not salt their fries?? Really poor experience.
Dale Winters . 2025-03-09
MORE AT Google
Fast and efficient service. Food was piping hot. All special requests were adhered to. Excellent all round!
William Philpot . 2025-03-09
MORE AT Google
Bugers over cooked, missing drink
Andrew . 2025-03-06
MORE AT Just Eat
yet again person packing my order not doing there job properly as yet again missing items
Clare . 2025-03-06
MORE AT Just Eat
Missing the mighty mc muffin and harsh brown and the hot chocolate was like water so wasn't nice
Ben . 2025-03-06
MORE AT Just Eat
The guy was nice and very respectful
Aaron . 2025-03-06
MORE AT Just Eat
Come hot and on time good quality food x
Brooke . 2025-03-03
MORE AT Just Eat
Very busy mcdees burgers were lovely, service was grumpy and I only had cash. The server wasn't happy.
phillip brett-harris . 2025-03-03
MORE AT Google
Mostly crowded and poor service
Sareh Al-Ahmari . 2025-03-01
MORE AT Google
Burger was Luke warm and the chips were cold
Sharon . 2025-02-26
MORE AT Just Eat
My son really enjoyed. Thank you
Lynette . 2025-02-21
MORE AT Just Eat
food was cold, delivery was 30 minutes late, also missing all 5 dips and a straw for my milkshake, extremely disappointed
Lance . 2025-02-20
MORE AT Just Eat
Order didnt arrive was left hungry seems as i depend on this app to get my food safe and quick😡
Ellis . 2025-02-20
MORE AT Just Eat
Massive swings between good and bad food, no consistency in weather you get cold or hot food, and hot drinks are just as bad.
Paul Davies . 2025-02-20
MORE AT Google
Unfortunately was sold cold fries, don’t really understand how that is hard to miss?
Liam Broad . 2025-02-19
MORE AT Google
Unable to eat food all went in the bin was absolutely stone cold , sort it out McDonald’s
Abbie . 2025-02-18
MORE AT Just Eat
Food took an hour and a half to be delivered. Estimated time just kept getting later and later and food was freezing cold when arrived.
Sophie . 2025-02-15
MORE AT Just Eat
Staff member who served me was uninterested in his job, needs training on customer service
Sian Davies . 2025-02-11
MORE AT Google
You always know what you're getting and it's easy.
Robert Peduzzi-Davies . 2025-02-11
MORE AT Google
Food was tasty but not very warm, in fact Fries were almost cold.
Gillian . 2025-02-11
MORE AT Just Eat
Poor delivery driver wrong address
andrew . 2025-02-09
MORE AT Just Eat
A missing chilli burger and missing fries and no straws with the order. Poor service and unacceptable really.
Jason . 2025-02-09
MORE AT Just Eat
Sadly they do not sell any Dr Pepper and that is terrible how they’ll sell other drinks but not dr pepper
Millie Gauci . 2025-02-09
MORE AT Google
The worst McDonald's restaurant I would say. Tables not cleaned from the night before. Bins full and not emptied. Dirty toilets at times. Really poor service - noone on the front desk area leading to customers having to ask for service. Poorly managed by someone who clearly needs management / customer service training. To update, two months later and still the worst McDonald's I've visited. Arriving at 7.30, tables dirty and bins full. Asked manager to clean, she was rude saying she'd only just arrived. I asked for a cloth to clean it myself and she replied that she would do it....she didn't. Awful manager who has previous for rudeness, probably think she's too good to clean...she isn't. It took the helpful front of house to come in at 8.00 and clean. Surely the manager should ensure seating area is clean as her first priority?
Darren Attew . 2025-02-07
MORE AT Google
wraps were rushed as they were literally missing half of their ingredients
Robbie . 2025-02-01
MORE AT Just Eat
After a failed delivery from a previous order just less than an hour ago I was grateful that the driver turned up at all and in good time.
Terri . 2025-02-01
MORE AT Just Eat
I ordered McDelivery from this outlet and I received my burger and kids meal without nothing. No straw for drink No tissue Not even a single ketchup What a waste/ what kind of people/ never going to order McDelivery. This was first time I tried the McDelivery. Spoiled my lunch and my mood
Dipin Jacob . 2025-01-30
MORE AT Google
food was cold ordered it at 10 took ages and came cold
Keona . 2025-01-30
MORE AT Just Eat
behaviour of customer service bad
VM GOPINATH . 2025-01-29
MORE AT Google
Ordered a Fanta and got a water 🤦🏻♂️
Michael . 2025-01-28
MORE AT Just Eat
The service is so slow at this particular site at Cardiff gate. I’ve been here Number times and always waiting at least 20 minutes half hour for food to come when sitting in.
Ignite Business Consultancy . 2025-01-25
MORE AT Google
My order was wrong no dips and i was given nuggets instead of selects
Ryan . 2025-01-25
MORE AT Just Eat
Always missing items. This time it's my daughter's whole meal! SMH.
Lucy . 2025-01-23
MORE AT Just Eat
Bad service Very slow and rude team members
Sharmin . 2025-01-21
MORE AT Google
The night staff one guy and another girl was very bad service they take long time smoking outside but other side the customer are waiting if you ask them when they back from break they said they dont know anything they don’t even know how to behave with customers. I don’t know how McDonald’s give job to this type people. Very bad service for night if you came at night for food then you will realise what I mean Cheers
Md Mehrab Hossain Turag . 2025-01-21
MORE AT Google
very polite driver who was very professional and polite, food was still hot and lovely .
Craig . 2025-01-20
MORE AT Just Eat
No sauces no straws, this has happened 4 times now!! Missing item, please check order before it leaves!!
Lee . 2025-01-20
MORE AT Just Eat
Items missing 2 muffins not in ordef
Natasha . 2025-01-19
MORE AT Just Eat
Order is always late, food always arrives either freezing cold or items missing from the order every single time! Just eat and the restaurant both refuse to compensate
Sarah . 2025-01-18
MORE AT Just Eat
Order took 2 hours to arrive. I drove to the restaurant and the staff were rude and unhelpful.
Jonathan . 2025-01-17
MORE AT Just Eat
Items missing an food freezing cole
Carly . 2025-01-16
MORE AT Just Eat
Food was left outside, bag ripped open
Sarah . 2025-01-15
MORE AT Just Eat
Ment to have hot chocolate had orange juice instead and don’t like orange juice
naomi . 2025-01-13
MORE AT Just Eat
I assure you, any other McDonald’s is better than this one,after literally 20 minutes of waiting at a non busy time, got my burger completely wrong and forgot my 6 chicken nuggets, was stuck with 2 crying children when I got home, worst part is this is not the first time this McDonald’s makes a mistake with my order, should I learnt to chose a new McDonald’s the first time however now I’m 100% sure the chances I have gave this restaurant was a complete waste of my time.
Amanda Franek . 2025-01-12
MORE AT Google
Whilst Just eat do their job and get the food delivered promptly McDonalds Pontprennau once again serve up cold fries, burger and Chicken Selects!! Wrong or no sauces for Selects too! No straws for drinks either!! I’ve yet to have the correct order or even one that’s hot from this McDonalds! So Pontprennau McDonalds Cardiff please sort yourselves out!! Just Eat though can’t fault you or the delivery driver, that’s the only thing that went ok!
Chris . 2025-01-12
MORE AT Just Eat
No sauce that I payed for no straws to drink out of and food was cold. Wouldn’t recommend tbh terrible service
laura . 2025-01-11
MORE AT Just Eat
I was missing my strawberry lemonade. Thats what i ws most looking farward too
Sana . 2025-01-11
MORE AT Just Eat
all ok would have been better if it was hotter.
Andrea . 2025-01-11
MORE AT Just Eat
Half my order was missing get worse won’t be ordering from you again
gavin . 2025-01-10
MORE AT Just Eat
Driver was great, food was cold
Craig . 2025-01-10
MORE AT Just Eat
Shocked to write this, but the food was warm, the order was correct, the chip portions were full plus I got a straw AND a dip!!!! Totally shook.
Bethan . 2025-01-10
MORE AT Just Eat
wrong order again!! this is happening more and more!
Catherine . 2025-01-10
MORE AT Just Eat
Ordered sauce’s didnt come and a drink with no straw too : )
Hassan . 2025-01-06
MORE AT Just Eat
Food turned up freezing cold. Had to re-warm the food. Delivery was on time.
Annalise . 2025-01-05
MORE AT Just Eat
My experience of McDonalds takeaway service is really BAD. No straws , no sauces no serviettes and 80% of the time only warm if you eat it quickly .I feel we are treated as SECOND class citizens. My problem is I really like a burger McDonald should give more training to staff . As takeaway service is bigger since COVID lockdown and need vast improvement
Suzette . 2025-01-05
MORE AT Just Eat
Burgers squashed , service for breakfast slow. Luke warm coffee.
Antony Watson . 2025-01-03
MORE AT Google
freezing fries half the order was missing
Jac . 2025-01-02
MORE AT Just Eat
bland boring no flavor, Patti thin like paper and floppy, no seasoning just a bland cardboard taste to burger, no love in mc Donald's burger no more, chips not frys no more, pale nearly white looking floppy no seasoning again very disappointed feels like Mc Donald's lost its identity and lost the love in their food. understand high turnover so they shrank stuff and they trying to be healthier by removing ingredients but they basically lost theirselfs in higher demands and lost the love 😟
sarah . 2024-12-31
MORE AT Just Eat
Good food Great service quick delivery
DANIEL . 2024-12-30
MORE AT Just Eat
McDonald’s so unhelpful when order was missing items and extremely rude on the phone!!
Rebecca . 2024-12-30
MORE AT Just Eat
Delivery was great. Food came and nothing was missing, I even had sauces and straws!
Lucy . 2024-12-30
MORE AT Just Eat
no straws or the sauces that I ordered considering those sauces are 50 pence a pot and 3 were meant to arrive with my order I'm abit annoyed.
Miles . 2024-12-29
MORE AT Just Eat
SHOCKING SERVICES. Sent wrong order and said there’s nothing they can do when I rang up and I know just eat won’t refund me. The drink was spilt as well
Sophie . 2024-12-29
MORE AT Just Eat
the big mac tasted strange and smelt like alcohol?
Danielle . 2024-12-28
MORE AT Just Eat
Food arrived on time and piping hot Thank you
Sharon . 2024-12-27
MORE AT Just Eat
Driver was a life saver as I had ordered to the wrong address and had to get on my scooter no shoes just socks and pjs and he gave me my food
User . 2024-12-27
MORE AT Just Eat
I would like a refund the ice cream was melted the big tasty there was just a burger in it nothing else and the box was battered and there were no chips in the bag at all
Susan . 2024-12-24
MORE AT Just Eat
Breakfast was fresh, but no table service, and a very small car park
kiren patel . 2024-12-24
MORE AT Google
My order didn’t come just had a Coca-Cola
Jason . 2024-12-22
MORE AT Just Eat
Gave me a bag which had a drink that had fallen in the bag in it was dripping everywhere apparently not his fault plus had a car full of mates not very professional at all
Rob . 2024-12-22
MORE AT Just Eat
not delivered to the right address can’t get hold of driver
Raheel . 2024-12-22
MORE AT Just Eat
missing my cheese bite share box
Samantha . 2024-12-21
MORE AT Just Eat
I want my money back because it's was to cold thank you
Shanice . 2024-12-18
MORE AT Just Eat
Claims 24/7 but was closed due to a changeover? Not great.
Alex Bowley . 2024-12-16
MORE AT Google
One mc plant allthough it says on the box it is with extra patte it wasn't
Henriett . 2024-12-14
MORE AT Just Eat
Food came cold as per usual also payed 4.00 for a happy meal for my child which came with a toy box with no toy in it very big disappointment
Dylan . 2024-12-14
MORE AT Just Eat
Everytime I order the driver rings and says he's there I spend so much time going from the front to the back and the driver nowhere to be seen only for him to call and say he's lost and I will have to find him to pick my food up when I eventually get my food it's cold not worth it
Michelle . 2024-12-13
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in South Wales
16920 Opinions
645 Opinions
I thought I'd support a local business so found myself popping in for a quick bite. Prime location right opposite Cardiff castle with plenty of seating so was expecting good things but unfortunately was left disappointed. Even though we were the only customers in at the time the service was slow and I had to keep getting up to pick up my order bit by bit even though there was additional staff just hanging around. If you do decide to check this place out don't order a milkshake as it was essentially an overpriced cup of milk with a hint of the chocolate bar stirred in.... after a couple of sips of the milk couldn't drink no more. The place has potential if they upped their game ...
174 Opinions
Fish and chips not great quality. Would rather pay a little more for better piece of cod not full of bones . Fish cake also tasted stale. I hope they can improve the food as the staff were very friendly and helpful.
4743 Opinions
Worst Burger King I’ve ever been to, the employee spat in my food before handing it to me. Poor eating spot!