Mcdonald's Restaurants in Walsall

Food was burnt and requested a refund but refused and service was slow, and nobody answers the phone either.

It's a MacDonalds. Ordering via the app worked well. Not so quick service. Same quality food as always.

Every single time I come here I have to wait in the car park for my order. If I order a simple burger or apple pie, or something with a change in it. It’s like they’re running a drive thru but drive and park up. It’s becoming a running joke in my family- Whenever we order ANYTHING, we end up waiting 5-8 minutes in the car park for the meal. I think they sully the good name of fast food. It’s just food now. You suck McDonalds .. you should be ashamed.

Went to drive thru, so can't comment on atmosphere.

Once again didn't get my simple order right and just had to park up and wait

Missing 3 items in my order when i cameback they ask for received which they never give me, service poor it happend second time guys always ask for receive they are very lazy at the counter to give you receive

Life is based on details not huge and hilarious things. 5 stars for siblings working here. Specially beautiful women with long hair. We came for breakfast drive trough and she was the only and the one person who said to me " good morning.. what is your order" this good morning, nice and gentle voice made my day that time. Thank You for it ❤ we are regular customers. I Like huge parking over there, lovely area around. During this winter we were eating with squerells and robinsons company. We usually order breakfast deal- egg muffin and white coffee. All is well done and well prepared. I like also hush brown and in my opinion it's the best I have ever eaten in UK. We enjoy our mornings being there and our frineds from MCdonalds who are cleaning parking spots. Sometimes service is failed but we forgive it those mistakes. Thank You MCdonalds in Biscot for all mornings spending together ❤

I went here today around 10:45am ish to get my discount meal and was served by a great manager at the drive through I wish I got his name but he was very polite helpful and patient with us. Great manger🙏🏾

Pancakes and sausage breakfast freezing cold black hair in the box threw straight in the bin disgusting

Great Cappuccino, nice and hot and a good price.

Waited over 15 mins after ordering in drive through for it to come out cold and order wrong… don’t know what’s so hard about following an order

Ordered off UberEats and didn’t get any fries at all.

Had a delivery and yet again the driver had to go to another drop off first 15 mins away so my food came stone cold and only half a portion of chips this is not acceptable it's meant to be a treat for my grandkids

It was the worst McDonald’s I’ve ever been to. I ordered a 5 chicken selects meal and my friend got a mc chicken sandwich meal both the chips were in a medium box with the amount of a small and they were cold too. We also ordered two strawberry milkshakes and they were filled halfway with one of them being vanilla. And the staff were really rude to us when we were about to go in and they told us “ we are closing in 20 minutes. You have to go through the drive through.” There were people still eating in there. DO NOT GO HERE. FIND SOMEWHERE ELSE I BEG YOU.

Quick service. Ticket machine not working.

Very poor service. We bought a icecream but got a half cup. When I said about this. Manger come very aggressively.

Staff are completely useless carnt even get your order right an every time you make an order it's freezing cold

this McDonald's has to be the worst ive ever been to i ordered my food late at night around 1am and i was waiting for 2 hours just to find out my order apparently came i tried calling they didn answer no refund no nothing what a waste of money.

Very busy McDonald's however following placing our order had to wait as usual in the car park. Not enough spaces for a regular occurring issue like this. No car space for us to park up and wait on the premises. Cars want to leave following receit of their order. However, on coming cars entering, causing driving difficulties. Receiving the milkshakes, the lids were not placed on top properly and therefore created a mess and spilt. Strawberry milkshake was awful and sickening. No Strawberry flavour just thick mush. Not worth it. The fries was dry, cold and soggy. As for the woman walking around issuing the food in the car park she looked lost. Didn't have a clue. Overall won't be attending this Bescot McDonald's ever again. Quality of food is poor. Don't waste your money if you enjoy decent, tasty cooked food. Should have complained really.

2 items are missed in my order when i have. Checked at home I recommend no one have to go there

Dear supervisor from night shift 15 /01/2025 3 time ordered food and missing items from order I try come in person to tell you like I need that because my pregnant wife what eat that specific burger and you treat me like a homeless person and don't what come out from your office trying to help that it shame to Mcdonald that hired such rude person hope that Mcdonald take measures olso I will take the matter more up thanks

Chicken burger from saver menu and cappuccino

Had problems in the past with missed items on delivery, so generally only go through drive through now... Frankly it's even worse than the delivery, you NEVER get your food at the window, always have to park up and wait even for the most generic of orders e.g. big Mac meal. Last night i waited over 15 minutes for food to be brought over, add in the five minute journey home and everything was stone cold, clearly been sitting around for a while waiting until they had a few orders to bring out.... That and i only got 1 of the 2 ordered apple pies. I honestly think these restaurants struggle to cope with walk-in + drive thru + just eat, something has to give....i imagine it's drive thru being de prioritized.

Slowest McDonald’s ever. Went at 7.30pm. One family in there no one in drive thru. 15 min wait for food on car park 🤦🏻‍♀️

Disguising attitude from staff explained I’ve been waiting in my car 25 mins and waited another 15 mins for my Food, it came out just warm complained again then ended up waiting another 20 mins for my new food , another 3 people behind me had also been waiting the same as me , no sorry no nothing , won’t be using this McDonald’s again

Fries unsalted and stone cold from drive thru. Spoilt the meal.

Had to wait ages at drive through speaker till someone came and took order. He wasn't paying any attention at the window either (there was only 1 other car coming through drive through. Then had to park up and wait 10 mins for the order to be brought out. This is the 2nd time in a row this has happened and it was not busy in the slightest.

Absolutely abysmal, the fries were cold and got less than half a portion (see picture), chicken wrap was stone cold and came with cucumber despite requesting it without. Drinks had no ice (McDonald's drinks are disgusting without ice)! This will be a McDonald's I will never visit again and would advise anyone that wants a somewhat edible McDonald's to go elsewhere!

Absolutely merry xmas ....kerry cleaning up person ...we asked for some ketchup which we had already ordered and didn't receive ...told to help ourselves at the pump ...it didnt work....asked another member of staff slapped a pot in my hand and said the ketchup bag is full its the pump ...my thoughts mend the pump asap so kerry doesnt have to interact with any more customers.....

The only reason I rated it a one is because I couldn't put a zero I asked for some ketchup (ours that we ordered wasn't on our tray) and they said do it your self but the pumps didn't work on the machine, Kerry literally threw the one pot of ketchup (how kind!) into my hand and said the pump is rubbish- was I meant to fix it myself!? You would think she had to pay for the ketchup the way she launched it at us. Merry Christmas to all, the best customer service we had today was from the machine that I entered the order on myself.

Utter junk. Too busy serving drive thru to deal with the 8 deep queue at the counter. Me and my 3 kids left before being seen. Went to KFC instead, served in a couple of minutes. BYE BYE McDonald's, hello KFC

This is what I received, be aware food safety problems

When it states its open 24hrs but you have to sit on the carpark for over 20mins for someone to open the drive through while they stand and chat inside. Not a good start!!

ordered and after 15 min receive the food cold...they focus only on delivery, no more eat in...

Mixed my order and cold when I got it eventually

Went to the drive through as it was 11.15pm. Polite girls at the windows, but was asked to park and would bring food out. Couple of cars behind us also came and parked up. Waited ages to see a guy come out and then proceed to have a chat with someone in one of the cars that parked after us. By the time he had finished his chat and wandered over with our food it was good 5/10 minutes. He did ask me to check it was correct so we left. Unfortunately when we started to eat our meal the fries were cold, the Big Macs weren’t even made correctly burgers stuck together not between buns, hardly any salad or relish and was also luke warm. Two drinks not identified as Coke Zero or Diet either and both flat. Pretty poor and not what you expect from MacDonalds. Don’t bother with this outlet, particularly late at night. 😡

Good food, but had to park up and wait for 15mins for food.

I don't recommend this place to consume your meal, the staff don't look after the customers table dirty and floor become sticky in some parts of the floor, I didn't enjoy my food at all,

Ordered food and did not get the right burger plus no milk sugar spoon and napkins with my cup of tea not very good at all

Went in this morning an was running late... ordered a simple double saus an egg meal.... i got a single hard crusted cold sausage an egg... thats theft in my eyes.... ive never been impressed by this mcdonalds.... i will just go out my way from now on....as a franchise they do not operate how mcdonalds expects an will always palms you off with cold foods.... Will never see me again an ill always take my service elsewhere now...never again will they see any of my money... neglegant owners

When it's 6.40 am and you order £16.00 worth of breakfast and the male taking the order can't get it right 2 x double sausage muffin with hash brown and hot chocolate then the other double sausage and bacon meal. Why does the person taking the order put egg on them.

It's what you expect. Only thing I hate and this relates to all fast food is the "do you want a meal with that" if I did I would say. 2 to 4 times is a bit much and now no hype but 9/10 visits even tho ordered by app not ready and wait. 1 customer out of 100's of millions isn't going to worry them but goodbye never again. Go burgerking

Absolutely atrocious. Late arrival 10:35 so what . You’re still open . Waiting 25 mins for 2 small orders of a total of 5 items. Slow , lazy , cold food . Kept on missing items. Lousy attitude, no leadership whatsoever so ever , can’t imagine what there like when it’s busy 😂. Be very cautious with this one.

I had a chilli cheese burger as they are quite new to the franchise but I am sure that the sauce inside is meant to be a bit chill flavoured and I know I took my jalapeños and dill pickles out of the burger so I know that there was no spiciness to the burger and if I didn't know any better it seemed like I had a normal double cheeseburger but got charged for the chili one

Complained about both disabled bays being closed due to jet washing. One of the managers Craig dealt with it promptly and Kerry who at first was offhand make sure I was ok and apologized for being off had as she was busy at the time of asking, Both Craig and Kerry outstanding, Will certainly use again

The fries were extremely cold, I was not able to eat, maybe because we ordered at 1am

I used to love there breakfast wraps. I had one 1/11/24 and there was more egg shell in it than egg. I was really disappointed it's put me off having another one from them.

Unfortunately, I can’t give 0 stars. Worst Macdonald’s I’ve ever been to. They are trying to do too much (eat-in, takeaway, order on the app, just eat, etc) and the service has now become none existent. It is no longer fast food. You occasionally had to park up and wait for the drive thru order for the more complex orders but now it is pretty much every time, even for basic orders (20mins+ for NUGGETS). And then they forgot something. They said they’ll be back with the rest of the order but didn’t come back. Had to get my kids out the car and go in for it. They couldn’t care less when I complained. This is not a 1 off occurrence. Absolutely awful!

Very average not the best mds I've been to

I never leave bad reviews but this place is an exception. I don't mind how long I had to wait for the food, these things happen. It's the attitude of the staff. Their buddies would come in and go behind the desk and get their orders promptly and they would stand and joke about rather than work. My food finally came cold and missing items and I had to ask if it was my order because the staff just put it in the desk without saying sorry or it that it was my order.

Always forget to give dip and have to ask,couple of times order has been wrong,gave wrong coffee.

I've been a McDonald's customer for years, and their breakfast menu never disappoints. The Egg McMuffin is a classic for a reason - it's the perfect balance of savory and salty. The coffee is always hot and fresh. If you're looking for a quick and satisfying breakfast, I highly recommend McDonald's."

Food was OK, this is not the store but mcdonalds is not how it used to be! Only go on a rare occasion now!

Every time I come here witch is every other day they tell me to park up for my order bloody annoying end the food has gone to rubbish

I ordered one burger and it took 30 minutes? What terrible service as well. Hope this closes down what a horrid place. Also hear shouting workers in the back? Help????

Visited here on the 8 oct we placed our order at 7.45 at 8.20 my sons still waiting for is food i then called for the manager who came out an said il go and check for you for him to come out with the food, no apology or nothink not even an offer of a free drink or anythink , realy poor service macdonalds your gettin worse by the day.

Usually have takeaways from here but service is not very good need to wait a while for food when I order drive thru. Staff are too busy talking and not concentrating on their jobs

Order food to be delivered waiting over an hr and still not arrived had priority service disgusting phoned 5 plus times no answer will NOT be using again and tried to cancel order and can but will still get charged

Order took ages to come and when it did it only come with half a cup. When ask to fill they did but gave me the wrong drink back what I paid extra for

Don’t ever order breakfast never send the right items

found hair in my food! didnt even seem like hair head, seemed like pubic hair!!! disgusting and the workers don't even answer the phone, took so long to get my food today bad service

I just wanted to make you aware that Anmol is a credit to your business, her pleasant and helpful demeanor really made my visit that extra bit memorable. I just thought she deserved some recognition for her great customer service. Just in case I haven't spelled her name correctly she was a female member of staff who was working on the drive through serving Window at 22:00 on the 30/9/24. Thanks 🙏 👍

I have no idea what people they employ here but to consistently get orders wrong is an achievement in itself. Staff are useless & have no people skills at all. One of the worst McDonald's restaurants around. AVOID.

Most worst McDonald’s! Food always cold and always issues! Workers are half asleep and rude!

(DONT COME) the food was cold and took over 25 minutes to get our food the staff was a disappointment and 5 staff members ask what number I Was and thay did not do anything save your money and DONT COME

Sat and waited in a bay for 20 mins, then they forgot half the order, no apologies given after we drove round a 2nd time and the food was cold

Usually ducks outside that don't mind a chip or two 🥲

Horrible place. Impersonal, staff like they have been locked into this nasty decorated place. Food was crap!!! DON'T BOTHER

Came here tonight on a pre-arranged visit! I pretended to not know how to use the order machine to test out the customer service. A friendly member of staff assisted straight away and ordered my food. Food arrived and unfortunately it was only Luke warm , the same member of staff took it away and replaced it with hot food. All in all good is mainly bog standard but the customer service was very good. Well done to this member of staff!

Clean restaurant, friendly staff. Meets expectations

Disappointed is an understatement. Went through the drive thru, food came out cold. Went back around explained it was cold, manager said he will bring a fresh one out. Parked up and waited, waited for 25 MINUTES. Drove back around, they had forgotten about me and eventually gave my food with extra fries and an extra burger. Waste of time!!! Wasn’t even hungry after that point. Service is terrible.

This restaurant is the worst in whole Walsall. Make you 30 minutes after the order at drive through. Please do not waste your time and money on this restaurant.

May as well gone home and cooked it myself fast food not at all

Avoid like plague When your all replaced by ai don't go moaning about having no jobs. Wanted service at the till, guy said BRB no one came back i called out to staff i saw walking past the opening a few times no response or eye contact, i left. I don't like the automated service screens because you can't ask it questions or make the right changes to your order. Went to Morrisons instead todays fresh hell ordered drive thought i had to complain about the milkshake pumped foll of air to make volume of cup, replaced with soft drink it was more than double the weight, then to top it off got home only to find my apple pie missing and they never answered when i tried to call them.

Waited over an hour for the order for everything to come cold, sauces missing, the milkshake was basically just milk and the fries were like cardboard... never ordering for here again... absolutely abysmal 🤢

Food was terrible cold and dry tasted like someone took it out the fridge and warmed it up in the microwave

After a long wait for my order, the warmest thing in my order was my "chocolate" milkshake, haven't a clue what flavour it was supposed to be. 2 cold burnt cheeseburgers, cold hard fries, cold Filet o fish. The only thing that would be classed as edible were the condiments. Absolutely disgusting.

I never leave reviews and understand mistakes sometimes happen but this place has the most unprofessional staff possible. Pretty much every order from here is wrong and freezing cold when ordering online. You have a simple job its not challenging, read a reciept and put the items listed in a bag… simple. Don't even deserve to be working

It is actually impossible for them to get a delivery order correct and uber are less than useless dealing with it

I've been a loyal customer for 13 yrs as my daughter is autistic I asked to speak to the manager today over the cost of a toasted cheese bun as I wasn't happy with the increase of 20p for slice of lously cheese no explanations or nothining considering no other food products have increased it may seem silly to ever reads this but an increase of 40p aday soon mounts up over the year I would take my buissenes else were but this is the only food my daughter will eat so thanks for nothing

Would have given 0 stars if possible. I Found a hair inside fish burger🤢🤮, it took almost 30 minutes to prepare the food, they forgot to make everything in the order, they missed mc flurry and forgot to add sauces. Never ordering in next 100 years, not recommended.

So I ordered breakfast from McDonald’s and they only gave me half the stuff I ordered and gave me the full price to pay

Nice chops but cash only wasn't open last Friday

Where do I start When ever I order via their app, most of my food I missing, and this hasn't just happened once it's everytime, to a point I've now stopped ordering via the app Now comes my next big issue If you go there anynight between 12-3 (possibly later) They won't serve you, stating "sorry there's a system update, we're now closed for the next 20 mins" I've waited 20 mins, to be told the same waited again to agin be told the same So I called their head office to see if this is correct, erm no this isn't the case. Mcdonalds main office have stated that all system updates are within 10 mins, and the restaurant shouldn't close All tye staff are just wondering round and cleaning What's the point in being a 24hr Mcdonalds when you don't server 24hr It's a joke...... I can't believe the staff are getting away with it, it's only been recent for the past 4 months, but it's getting worse by the day Word of advise, change the staff or management, If this was my business and I was turning away customers I wouldn't be in business, if I wasn't aware one of my staff was doing this as soon as I found out they'd be fired.

Chips are cold and stale, burger meat is cold and uncooked, strawberry milkshake is not even strawberry flavoured.

I normaly dont give my children a junk food . But we had a kitchen renovation and we went there on Bescot. Both kids had a big mac as a meals and now both have a stomach pain and vommiting. The staff there is also with no manners. They see you eating with a full mounth and approaching to leave a feedback when u didnt even finished your food with two demanging kids ... they standing like a donkeys and waiting by your table behind your back or cleaning under table when u eat spreading a dust from the brush ...yak...never again

Absolutely freezing in this McDonald’s sat with a jumper on asked them to turn it down and was told they could not no explanation as to why Won’t be returning here

Food ok but don't listen to order properly food ok but fries have far to much salt also burgers were cold

Service is trouble the staff am rude and unprofessional never again waited 30 mins for food for most of it to be missing

Disgusting food Disgusting service avood at all costs

Realy pleasant experience today. Looked after well.

amazing staff and service lovely place 10/10 would come here again

They only take cash; member of staff abruptly said “CASH ONLY”.

Went for free burger we had won

Ordered BBQ sauce. Paif for BBQ sauce. Didn't receive BBQ sauce. Now I'm home, no BBQ sauce. Not driving 10 minutes back for BBQ sauce. Spotty b1tch on the intercom is half asleep can't even get an order right, again

14 minutes fir 2 lemonades and 2 hash browns. If I could rate lower I would Edit - went there again and the place is a joke. Waited ages for my order and there was something missing. Took another era to wait for anyone to help and when they did there was the smallest attempts of service to rectify it.

Food was luke warm when it was brought out to us in the car park. We were asked to park out the front we couldn't get in there due to everyone else parking there waiting for their food. It seems that the delivery service guys take precedence over physical customers. So much that ALL the disabled parking bays were full of customers without badges waiting for food.

Cold food, missing bits from the order and seriously slow service. 50 minutes from order to delivery even having paid for priority. Every time we order from here there is always an issue. It’s can’t be that difficult to get an order, put the correct items on the bag and get it sent out… Wisemore is far far better.

Worst McDonald's ever been too. Waited 25mins for an order first thing in the morning with only one other person being served & staff were so rude. Toilets were also disgusting & not even cleaned out. Staff need seriously educating.

I never order this McDonald's!!Twice time make trouble.wait one hour then food was very poor & cold