Mcdonald's Restaurants in Walsall

Unfortunately, I can’t give 0 stars. Worst Macdonald’s I’ve ever been to. They are trying to do too much (eat-in, takeaway, order on the app, just eat, etc) and the service has now become none existent. It is no longer fast food. You occasionally had to park up and wait for the drive thru order for the more complex orders but now it is pretty much every time, even for basic orders (20mins+ for NUGGETS). And then they forgot something. They said they’ll be back with the rest of the order but didn’t come back. Had to get my kids out the car and go in for it. They couldn’t care less when I complained. This is not a 1 off occurrence. Absolutely awful!

Very average not the best mds I've been to

I never leave bad reviews but this place is an exception. I don't mind how long I had to wait for the food, these things happen. It's the attitude of the staff. Their buddies would come in and go behind the desk and get their orders promptly and they would stand and joke about rather than work. My food finally came cold and missing items and I had to ask if it was my order because the staff just put it in the desk without saying sorry or it that it was my order.

Always forget to give dip and have to ask,couple of times order has been wrong,gave wrong coffee.

I've been a McDonald's customer for years, and their breakfast menu never disappoints. The Egg McMuffin is a classic for a reason - it's the perfect balance of savory and salty. The coffee is always hot and fresh. If you're looking for a quick and satisfying breakfast, I highly recommend McDonald's."

Food was OK, this is not the store but mcdonalds is not how it used to be! Only go on a rare occasion now!

The drive through is often closed, when it is open you are usually asked to park up and wait. Sometimes you get your food within 15 minutes but often it’s much longer. They give you the drink and McFlurry first so by the time the food comes it’s melted. They prioritise Just Eat, Uber Eats etc who more seem to have there own collection point. Unfortunately my son loves McDonald’s otherwise I wouldn’t bother. I will say the staff are friendly and I genuinely feel sorry for them having to carry food into a car park went it’s freezing cold and they only have short sleeves on

Every time I come here witch is every other day they tell me to park up for my order bloody annoying end the food has gone to rubbish

I ordered one burger and it took 30 minutes? What terrible service as well. Hope this closes down what a horrid place. Also hear shouting workers in the back? Help????

Visited here on the 8 oct we placed our order at 7.45 at 8.20 my sons still waiting for is food i then called for the manager who came out an said il go and check for you for him to come out with the food, no apology or nothink not even an offer of a free drink or anythink , realy poor service macdonalds your gettin worse by the day.

Usually have takeaways from here but service is not very good need to wait a while for food when I order drive thru. Staff are too busy talking and not concentrating on their jobs

Order food to be delivered waiting over an hr and still not arrived had priority service disgusting phoned 5 plus times no answer will NOT be using again and tried to cancel order and can but will still get charged

Order took ages to come and when it did it only come with half a cup. When ask to fill they did but gave me the wrong drink back what I paid extra for

Don’t ever order breakfast never send the right items

found hair in my food! didnt even seem like hair head, seemed like pubic hair!!! disgusting and the workers don't even answer the phone, took so long to get my food today bad service

I just wanted to make you aware that Anmol is a credit to your business, her pleasant and helpful demeanor really made my visit that extra bit memorable. I just thought she deserved some recognition for her great customer service. Just in case I haven't spelled her name correctly she was a female member of staff who was working on the drive through serving Window at 22:00 on the 30/9/24. Thanks 🙏 👍

I have no idea what people they employ here but to consistently get orders wrong is an achievement in itself. Staff are useless & have no people skills at all. One of the worst McDonald's restaurants around. AVOID.

Most worst McDonald’s! Food always cold and always issues! Workers are half asleep and rude!

(DONT COME) the food was cold and took over 25 minutes to get our food the staff was a disappointment and 5 staff members ask what number I Was and thay did not do anything save your money and DONT COME

Sat and waited in a bay for 20 mins, then they forgot half the order, no apologies given after we drove round a 2nd time and the food was cold

Usually ducks outside that don't mind a chip or two 🥲

Horrible place. Impersonal, staff like they have been locked into this nasty decorated place. Food was crap!!! DON'T BOTHER

Disappointed is an understatement. Went through the drive thru, food came out cold. Went back around explained it was cold, manager said he will bring a fresh one out. Parked up and waited, waited for 25 MINUTES. Drove back around, they had forgotten about me and eventually gave my food with extra fries and an extra burger. Waste of time!!! Wasn’t even hungry after that point. Service is terrible.

Clean restaurant, friendly staff. Meets expectations

Came here tonight on a pre-arranged visit! I pretended to not know how to use the order machine to test out the customer service. A friendly member of staff assisted straight away and ordered my food. Food arrived and unfortunately it was only Luke warm , the same member of staff took it away and replaced it with hot food. All in all good is mainly bog standard but the customer service was very good. Well done to this member of staff!

This restaurant is the worst in whole Walsall. Make you 30 minutes after the order at drive through. Please do not waste your time and money on this restaurant.

This place any time you come thay haven’t got anything then you site for 15mins and this is a fast food place joke it is wana get proper staff #### isn’t the word

May as well gone home and cooked it myself fast food not at all

Avoid like plague When your all replaced by ai don't go moaning about having no jobs. Wanted service at the till, guy said BRB no one came back i called out to staff i saw walking past the opening a few times no response or eye contact, i left. I don't like the automated service screens because you can't ask it questions or make the right changes to your order. Went to Morrisons instead todays fresh hell ordered drive thought i had to complain about the milkshake pumped foll of air to make volume of cup, replaced with soft drink it was more than double the weight, then to top it off got home only to find my apple pie missing and they never answered when i tried to call them.

Waited over an hour for the order for everything to come cold, sauces missing, the milkshake was basically just milk and the fries were like cardboard... never ordering for here again... absolutely abysmal 🤢

Food was terrible cold and dry tasted like someone took it out the fridge and warmed it up in the microwave

I never leave reviews and understand mistakes sometimes happen but this place has the most unprofessional staff possible. Pretty much every order from here is wrong and freezing cold when ordering online. You have a simple job its not challenging, read a reciept and put the items listed in a bag… simple. Don't even deserve to be working

After a long wait for my order, the warmest thing in my order was my "chocolate" milkshake, haven't a clue what flavour it was supposed to be. 2 cold burnt cheeseburgers, cold hard fries, cold Filet o fish. The only thing that would be classed as edible were the condiments. Absolutely disgusting.

It is actually impossible for them to get a delivery order correct and uber are less than useless dealing with it

I've been a loyal customer for 13 yrs as my daughter is autistic I asked to speak to the manager today over the cost of a toasted cheese bun as I wasn't happy with the increase of 20p for slice of lously cheese no explanations or nothining considering no other food products have increased it may seem silly to ever reads this but an increase of 40p aday soon mounts up over the year I would take my buissenes else were but this is the only food my daughter will eat so thanks for nothing

Would have given 0 stars if possible. I Found a hair inside fish burger🤢🤮, it took almost 30 minutes to prepare the food, they forgot to make everything in the order, they missed mc flurry and forgot to add sauces. Never ordering in next 100 years, not recommended.

Standard maccies, normally fine if you visit or use drive-through.. Can be a bit hit and miss if ordering for delivery(in terms of missing items).

Nice chops but cash only wasn't open last Friday

So I ordered breakfast from McDonald’s and they only gave me half the stuff I ordered and gave me the full price to pay

Where do I start When ever I order via their app, most of my food I missing, and this hasn't just happened once it's everytime, to a point I've now stopped ordering via the app Now comes my next big issue If you go there anynight between 12-3 (possibly later) They won't serve you, stating "sorry there's a system update, we're now closed for the next 20 mins" I've waited 20 mins, to be told the same waited again to agin be told the same So I called their head office to see if this is correct, erm no this isn't the case. Mcdonalds main office have stated that all system updates are within 10 mins, and the restaurant shouldn't close All tye staff are just wondering round and cleaning What's the point in being a 24hr Mcdonalds when you don't server 24hr It's a joke...... I can't believe the staff are getting away with it, it's only been recent for the past 4 months, but it's getting worse by the day Word of advise, change the staff or management, If this was my business and I was turning away customers I wouldn't be in business, if I wasn't aware one of my staff was doing this as soon as I found out they'd be fired.

Chips are cold and stale, burger meat is cold and uncooked, strawberry milkshake is not even strawberry flavoured.

I normaly dont give my children a junk food . But we had a kitchen renovation and we went there on Bescot. Both kids had a big mac as a meals and now both have a stomach pain and vommiting. The staff there is also with no manners. They see you eating with a full mounth and approaching to leave a feedback when u didnt even finished your food with two demanging kids ... they standing like a donkeys and waiting by your table behind your back or cleaning under table when u eat spreading a dust from the brush ...yak...never again

Absolutely freezing in this McDonald’s sat with a jumper on asked them to turn it down and was told they could not no explanation as to why Won’t be returning here

Food ok but don't listen to order properly food ok but fries have far to much salt also burgers were cold

Disgusting food Disgusting service avood at all costs

Service is trouble the staff am rude and unprofessional never again waited 30 mins for food for most of it to be missing

Realy pleasant experience today. Looked after well.

amazing staff and service lovely place 10/10 would come here again

They only take cash; member of staff abruptly said “CASH ONLY”.

Went for free burger we had won

Ordered BBQ sauce. Paif for BBQ sauce. Didn't receive BBQ sauce. Now I'm home, no BBQ sauce. Not driving 10 minutes back for BBQ sauce. Spotty b1tch on the intercom is half asleep can't even get an order right, again

14 minutes fir 2 lemonades and 2 hash browns. If I could rate lower I would Edit - went there again and the place is a joke. Waited ages for my order and there was something missing. Took another era to wait for anyone to help and when they did there was the smallest attempts of service to rectify it.

Would give it 0 stars if I could. Waited over 20 minutes for our breakfast for it to be incorrect. They refused to remake it and said they could give us a refund. The hot drink was also cold and the milkshake was completely melted.

Food was luke warm when it was brought out to us in the car park. We were asked to park out the front we couldn't get in there due to everyone else parking there waiting for their food. It seems that the delivery service guys take precedence over physical customers. So much that ALL the disabled parking bays were full of customers without badges waiting for food.

Cold food, missing bits from the order and seriously slow service. 50 minutes from order to delivery even having paid for priority. Every time we order from here there is always an issue. It’s can’t be that difficult to get an order, put the correct items on the bag and get it sent out… Wisemore is far far better.

Worst McDonald's ever been too. Waited 25mins for an order first thing in the morning with only one other person being served & staff were so rude. Toilets were also disgusting & not even cleaned out. Staff need seriously educating.

I never order this McDonald's!!Twice time make trouble.wait one hour then food was very poor & cold

this place was my go to but now i dont like it some of the new staff are a joke food always cold and never gives full fries they dont answer the phone at night

Half of the food and dips (that i paid extra for) was missing, ignored customisations on the burgers due to allergies so the food that did come was inedible and was just thrown into the bag.

Waited 30 minutes for an order that never came. No one came to the front desk for over 15 minutes for me to ask. Ended up leaving with nothing. Drive through was being served quick, but don't bother if you want to walk in

False advertisement of 24 hrs open. Used online app which let me order once checked in there was no selection of pick up available. Waste of time.

I work as a Uber driver and in the night shift, staff need training that how to talk speacially with some one who is aged then you

Took 20 minutes to cook chicken nuggets and then forgot my burger on my order anyway

It’s definitely NOT 24h and drive thru is closed too!!!!!

It's a drive through McDonald's, they usually have the ice shakes and the toilets usually work 🤷‍♂️

WORST PLACE EVER BEEN TO ORDERED 6.50 DRIVE THROU 7.10 GOT BAG NEVER AGAIN AND COLD CRAP PLACE

Window staff did not care anymore last time I ordered the food, and the item was missing in my bag and taking orders staff not using victorinan English language Now I am ignoring the Mc Donald's

Never ever been to a machismo where your order isn't filled you have to wait at least 20mins only to find out that it hasn't been made up,because their filling the drive thu orders first I really don't recommend this place at all and the burger was cold and the bacon barely cooked don't waste your time money or effort give it a wide birth 0 out of 10

My partner placed an order on the McDonald's app. When the order arrived we was missing a chicken big mac. This is not the first time it has happened we placed an order about a month ago and we was missing the chicken big mac we have not received a refund yet either spoke with uber eats who said I need to contact McDonald's. I have tried to phone Mcdonalds bescot but good luck with that they either don't answer the phone or Answer and put the phone straight down. Will not be ordering from the McDonald's app again

Ordered delivery and a burger was missing not the first time so I won't be ordering for delivery again. Complained and apparently they will refund us but still waiting on the last refund to go into the account. Don't understand how they can pass the blame onto uber they don't pack the food/bags

Had to wait in the car park for a chicken mayo. Just 1. Pathetic

Service was really bad food was horrible no one in there never again coming here

Young chap ( manager ?) very helpful today 11am. Excellent customer service. Thank you

Nice food on the go. But sometimes it's abit cold and occasionally they get order wrong. Especially the Walsall Branch

We stopped here tonight for a bite and received a warm welcome from Lisa in customer care who helped us customise our orderThe restaurant is very clean too. Thanks Lisa for a warm welcome. Staff like this really do make a difference.

This has to be the worst McDonald’s around. Every time we order we end up with different stuff or not even there absolutely useless.

Made to wait a few times, which isn't too bad, but when they brought the food out, he forgot drinks, I asked where the drink was, and mcflurry, so he went in came back with drinks no mcflurry so he had to go back amd fetch it,

Having ordered from here for delivery for food amounting to over £40 I am again disappointed to fund half my order is missing, the fries we did get looked liked they had been waved at the fryer then thrown into the bag with the fries packet chucked on top. This is not the first time. I cannot blame the delivery company as the bags were sealed and locked together by a large seal. There fore the people at macdonalds it's self are to blame for this waste of my time amd money. There is no easy way to contact, they pick the phone up and place down then leave off the hook. I am tired of the same thing over and over again. I will not be ordering or collecting "food" from here ever again. I am down over £40 with nothing to show for it than pale, cold, limp fries, and an angry headache. Please avoid this diabolical resteraunt. More than happy to discuss with manager if they can be bothered.

Not good cold food when we do a takeaway

Lisa was absolutely amazing. Practically running the branch herself. Lose her and you’ll be out of business!

Literally just went thought the drive thru and had my girlfriend gawped at by 2 prepubescent teens smiling, not a nice feeling to give someone really is it, doubt anything will happen since ur McDonald’s but at least train your staff to be less creepy if ur gonna train them at all.

I ordered my food they put the sticker on the bag to say what my food order was but completely messed my food order up not what I wanted and Absolutely stone cold

Ordered from Uber eats and the entire order was missing except a half filled coke spilled in the bag and sweet and sour sauce packet. Someone actually bagged that and stapled the receipt to it. This place is run by kids having fun ruining a business with a manager that is most likely entirely disengaged. Don’t order from here.

I don’t know 👨🏾‍🦳Adnan how manager his no experiences his 👎👎👎😡😡😡🫢🫢🫢

Worst McDonald's I have ever been too Everytime I have gone, there has been an issue, from missing food items to no receipt, aswell as no workers at the front to help

How brain dead can you be? Google Maps says 'Open 24 hrs'. Turn up at 10:20pm and it's locked. A guy comes out and says we close at 10:00pm and disappears again. Noticed cars were disappearing into the drive through. Did he mention we could use the drive through? Don't make me laugh! Food was fine when we got it though.

Food is nice but service is slow they always tell you to park up and wait when go through drive through even when it's empty but does get busy .

I would probably say in every 5 visit's to this McDonald’s, they blunder the order. The one by Walsall collage loves to give out parking fines. After 20 plus years of eating McDonald’s, I’m now boycotting them. Come on Burger King.

Waited ages in a click & serve bay. Had to go in to find out where our order was. They took our food to another bay. The Bays are clearly maked with numbers, so there shouldn't be a problem with finding the right Bay.

Re-reviewing this place as standards have slipped. I never used to mind maccies getting the odd order here or there wrong, but now they charge premium prices for "cheap" burgers they need to rethink their strategy. Using Uber eats for delivery is a big scam, Uber often refuse to refund anything that is missing from the order and maccies refused to accept responsibility, despite the fact maccies pack the bags. So I stopped using Uber and started collecting, and on almost every occasion I'm asked to park up to wait for my order (which I hate, bit that's a personal gripe) and so many times I have sat for 25+ minutes only for them to finally come out with the order wrong - watching others on the carpark have the same problems. Maccies, you are no longer cheap, nor are you fast food. Stop acting like it and start employing, and training, staff to get the job right first.time. Sort it out. Sack off Uber as delivery partner, Take responsibility for missing items, Train your staff properly Stop charging restaurant prices for low quality grub.

Place is a complete joke, no organisation for walk in customers, only concerned with drive thru and Internet orders

Ordered 3big Mac meals,can you wait on car park,waited 20 minutes,no food,so decided to go inside n ask where’s my order,ten minutes later oh sorry here’s your food,think we lost your receipt,not bloody good enough,never having a Mac Donald’s ever again,oh and he said we cooked it fresh for you, and it was Luke warm🤬🤬

20 minutes wait for a McDrive order, and no staff at the counter

Above average McDonalds experience, very friendly staff and had gluten free buns which my girlfriend was very happy about!

Food was actually nice today but did get parked up for 4 cheese burgers

Every week without fail, something Missing from the order, gave benefit of doubt at first, but absolutely useless when ordering for home delivery, no order is ever complete. USELESS!!

Ordered wrap of the day which was displayed as sweet chilli chicken, was given bacon. Asked to exchange immediately as I do t eat pork, manager refused and was left with 2 wraps that were of haram to me

Literally the worst McDonald's I've ever been to. We go every week after swimming lessons and they always miss something(s) off. There's never any staff to order from in the first place so you have to use the kiosks and they're soooo slow at sending out the orders

Worst drive thru service all most 12 min wait after being told to wait in parking bay coffee cold avoid waste of money

These guys need an adult to manage them. Kids have no clue whats going on. What a mess. I ordered hot chocolate. They gave me brown water. Thanks a lot. I want my money back.