Mcdonald's Restaurants in Walsall

Ordered food at 19:48, claimed it was due to be delivered at 20:20, didn't arrive to my until 21:31. When it arrived I checked the food with the driver stood there and it was the wrong order, I ordered 2 9 chicken nugget happy meals and a feed the family deal ( big Mac, quarter pounder, double cheeseburger, and a mayo chicken) instead what arrived was 2 20 chicken nugget sharer boxes with only ketchup as a dip, you need locking up in an asylum if that's your go to choice, then a quarter pounder did arrive but it was missing everything just patty and bun, thought I was munching Gandhi's sandal, and a kids happy meal which was just a plain ham burger. Cherry on top it was freezing cold. If this was your order please start to enjoy life not everything has to be depressing and dull.

Took them 15 mins to give me the wrong food, I ordered a wrap and got a roll i couldn't confirm my order because the order screen wasn't working when I ordered.

I will warn you now. Do not order from here unless you collect. Even then you will wait 30-40 mins out side. This used to be the best Mc-D around, management on cue and clock work but it’s gone down hill badly. AGAIN, Messed up the order. Burger and 20 nuggets missing. Clearly you don’t need to be able to read to work here. Receipt shows the order but the bag content doesn’t. Mc Donald’s sort your s….t out and staff. Once… give benefit of the doubt Second time….. ok maybe just a coincidence 3rd and 4th time just becomes a joke. Every time we order from here, drive through or Uber they mess the order up. Do not leave the place unless you have checked your order. If you Ubereats it, be prepared to not be receiving what you ordered and when you call they say tell ubereats or come and collect the missing order. NO you packed the food not ubereats and if I wanted to collect it I would off. Sort your running system out clearly it don’t work

Ordered through uber eats driver felt bad how long it took for McDonald’s to make the food and apologise which was nice of him. But we was missing two medium fries from our meal also it was cold which was disappointing. I ordered a Big Mac with no cheese as I’m lactose intolerant and it came with cheese.

Drive thru service was looooonnnggg!

Not so fast food . Park up every time we come. 20 mins for an happy meal is a joke . Thought my car tax was going to run out how long you have to wait. Check your order at the window guys . Trust me on this !wrong every time. Might as well serve myself.These guys are like a chocolate teapot at times . Never an apology for issues that arise. Management need replacing or at least re training . Oh yeah you shouldn’t need to microwave food when just brought . This place is good at one thing . They are constantly crap. The only good thing about it is the way out .

McDonald’s one of my best food but this one is absolutely running by unprofessional staff customer service extremely poor we went there so many times but food is always been cold soggy chips uneatable also sitting area very dirty cleaner walking around the table don’t bother to clean or wipe the table very disappointing when you take your family for meal to have a good food and quality service and you having a disappointment I wouldn’t recommend its better to go Bentley bridge one

Would leave negative stars if I could, since the revamp this place has gone down hill massively, example one: Waited 25 minutes in an empty restaurant for a mcflurry. Example two: Staff will ignore you when your stood at the till waiting to place an order. Three: ordered my food at midnight it's now 10 past 1, food still not here and no update just says we're preparing your oder. Four: EVERY SINGLE time I order a delivery theres always something missing and the food is cold!

Delivered food like Delivered leftover (cold fries,no dips,no straw for milk shake)

The manager here is disgustingly disrespectful. She has clearly had no customer service training or decided not to use it if she has. The way she speaks and treats people is unreal considering she works for such a big franchise. How she gets away with this I do not know. I thought it was just me but reading to review it’s clear many people feel the same. Not to pick on a person’s appearance but more so to draw attention to who she is . She’s a large women that could be anywhere from 30- 50 that speaks in a strong regional accent and wears a red scarf under her chin. Terrible. I will not be returning.

Worst McDonalds you could visit delivery and drive in are priority here very small dine in avoid if you are not local

Had to wait approx 20 minutes for the table service. Nobody at the serving desk and had to ask cleaner for things. Seems that takeaway delivery drivers are priority. Felt uncomfortable with a group of teenagers up the corner and not buying anything. They just sit there playing music and talking loud. Seems to be all McDonald’s in my area though and it’s quite intimidating when you’re there with your children.

Have used the take out service 3 times now and on each occasion, I have been unable to receive a receipt for my food. Not only is this very frustrating I find it really odd that a business cannot apparently print me out a copy of my food receipt. Each time it has happened it has been as a result of the self-service take out portals not being loaded with receipt rolls and when the order is finalised nothing gets printed out. I have on each occasion gone over to the till and asked for a copy of my receipt and on each occasion I have been given all the excuses in the world as to why I cannot have a receipt. The last occasion it happened was 6th February at 8am, I ordered food and yet again no receipt was printed out! I approached the till and waited for some help, asking for a copy of my food receipt. I showed them the monetary transaction from my phone as I had paid by apple pay so I could prove I had just placed an order however the female manager told me there was no provision for them to reprint receipts and I was offered a receipt from a customer who had left theirs at the till! I find this practice absolutely ridiculous but also suspicious too as I have never known a business not have the function to reprint a receipt for a customer. I simply cannot believe there is no function to reprint a receipt for a customer that has just placed a food order it is ridiculous. to add insult to it on each occasion no napkins were available either. The instore service is shoddy by some margin and someone isn't doing the basics right. I have no doubt I will not be the only one this is frustrating but I may be the only one who would raise it as a concern.

Burgers and chips were cold worst meal we have had

Wasn't happy with the distribution of the food itself. You normally have it in the smaller bags, inside the big bag. But this want the same. So all the food was everywhere inside.

Food order wrong. Milkshakes all wrong flavours sent. Photos supplied. Food cold. No straws or napkins either.

this place always forgets sauces, 2 orders of nuggets, one with ketchup, the other missing it's barbecue. I don't know what it is with this place but they hate pairing the nuggets with barbecue

They short you anyway they can. Tonight they put only one cheese on a quarter pounder burger. Last week I had a bacon flatbread to find it had ONE scraggly bit of bacon in it. Couple of weeks back there was literally one bit of onion on my burger. They can’t be that stupid. They either do it in purpose or they are told to hold back on what you pay for to maximise profit. The front staff always seem nice and friendly but whoever’s putting the food together needs relegating to the pound bakery. I’d rather drive the extra and go to Walsall. As if the foods not standard enough as it is !! Robbing bit of bacon and cheese!!! Nahhh

Food was stone cold. Had to put it in microwave, won’t be ordering form here again.

I wrote a note to say don’t forget the sauces and you still managed to forget my sauces !

Gave me some else’s order..absolute joke

Waited in a car parking bay for 30 minutes yesterday, we eventually went in for our food only to find it was sat on the counter forgotten about. Everything was cold, so we asked for fresh food and this time the chips were barely cooked! Seems like they’re concentrating on Uber eats orders before their actual in store customers

Gives u wrong food all the time

Good was cold either missing items

Good, but my partner asked for no red onions on his burger and he still received them

order was incorrect... ordered 3 triple bacon cheese burger with extra bacon, cheese and onion but received gherkins ketchup with no extra onions I'm glad I'm not allergic to them otherwise it would of been a night in the ER

All staff are dedicated and polite

It was a bit slow, but maybe it was because it was really busy

Food was cold again, when will it get sorted?

Meal was only luke warm when received

Half cooked food with missing items

Paid for food delivery driver not delivered it Absolute joke

Member of staff laughed at me when I asked for my order! Smelt very strong of cannabis! Was very rude, also the other member of staff smelt of cannabis! Never going there again!!!!

fries missing from order. driver extremely rude.

Food arrived a bit damaged but no other issues

Multiple items missing. I don’t know how you get an order so wrong.

food was lovely and warm and delivered perfectly on time

Best coffee when on the road travelling the country. I always use the drive-through but don't order food as I always pack my own for work

Their delivery service is, frankly speaking, crap! This is not the first time that something is missing from the order. you have to go to them yourself. The only question is why the hell should I pay for shipping then?

it's not been delivered I'm still waiting for it

Time kept changing was Aprox 20-30 mins later then orginally expected. Food cold when it came, missing items (although just eat won’t refund) poor. We spend a fortune here every week!

Order has been delivered to wrong address tried to explain to the driver and didn't try to find me

Ordered a family of four meal but the Big Mac burger and a small fries was missing not to mention the food was cold !!!

coke not full, chips not full food cold

Different drinks arrived and the food was cold

Fries were hot but wrap was cold. No condiment delivered again. Delivery driver was friendly .

item missing second time in months this😚 has happened

One of the worst McDonalds around. Orders take ages even during quiet periods. Miserable staff, cold food, incorrect orders.

Why're they closed now? People just finished work, we need to eat.

Last couple of times I’ve been I’ve had to ask for a refund as we were waiting 30 plus minutes for the food. Not sure what’s happened but this has gone right down the pan 👎🏻

Wrong order came but the driver was good enough to go back to the restaurant

Fries were cold, dips ordered weren’t delivered, no straw for drink. Burgers all good.

Food was cold and order was wrong

Had no straw for my drink and ordered sauce no sauce

food was luke warm again not good enough

3rd time in a row that something in my order has been wrong

Never arrived. He (the driver) should be sacked. Police should be involved in the theft act. And charge him. Not happy at all.

fries cold burger luke warm ice cream melting.

Cold chips, had a hot chocolate instead of a latte, no flavour and dry chips

Food freezing cold sprite tasted awful got sent a katsu wrap even tho ordered sweet chilli drinks were spilt burger was smashed in packaging took nearly an hr to deliver food just awful

Food was cold food missin n all drinks tipped over

Great food just missing porridge

my drink was open went everywhere

absolute joke. I've ordered at 5.31pm. Order should be with me within max 30 minutes yet it came at 7pm, cold and not complete.

Slowest McDonald's I've ever been in, 40 minutes for a few burgers is not good enough

Only Luke warm as I wasn’t 1st drop

An order for three ice creams took nearly two hours

Hour and half i waited and some items missing

Took over an hour and oder was wrong onto of this

Cold food had to re heat in microwave

Cold chocolate milk tastes off

last 4 times i ordered i ordered mccheesy crispy and they forgot the cheese?? i ordered mccrispy without the bacon and they put bacon in i ordered 20 nugget and they gave me 16 ordered mcnugget and they forgot sauces and i phoned them and they said they would ship them to me and it would arrive in 2 days 4/4 times has been missing stuff how can u miss out cheese from a burger that has cheese in the name and the speciality of the burger is the cheese dont order hot chocolate its just hot water i dont know how there can be so much incompetency in a single building

the driver delivered great no problem but the people at the restaurant are not good that they don't double check the order to make sure all items are in it was a small order and still get it wrong

one thing that came to me what not what ordered on the app. it's was a brownie but I got a muffin instead

No drink due to it leaking out before getting to me

I ordered 6 burgers but only 5 came

food was cold and half hour late

Food is very tasty fresh and warm

I ordered specific burgers, which all arrived as per my order

why does the app never take the driver to my address, even thou I leave a message for the driver, we have to run the streets to get the food

delivery lady very nice and quick :)

Driver couldn’t find the address, and actually had the nerve to call me and say you come and find me! So after all this time the food turned up and was freezing cold and there were items missing.

Food always comes cold. In addition, If you are lucky to get all your food items they expect you to drink your drink without a straw? Is there a shortage? As this is my 6th delivery without them. Also dips are always missing. I am not sure how hard it is to read orders, and place the correct items in a bag for delivery, but my advise is get new staff. Worst McDonald’s to order from

ordered bbq ranch stack even says on the box and got sent a chicken burger

I found out after 2 hrs as my order has been lost, never arrived

Waiting 1h and 30 mins for three burgers… still wait

food missing and still haven't been refunded, it happens alot with this place and they don't care at all

sent my kids coke with freezing happy meal I asked for milksjake don't order from here

Diver sat in his car for ages before delivering and the bag was open and the food was freezing

first of all, they kept changing the times which left me frustrated. Also, the food was cold and had to reheat it in the microwave. My observation they are less drivers after 12pm which perhaps effects the quality control.

not happy becuse there was no burger on the bun just chesse

It's meant to be a drive through........ I parked up and waited for a cheeseburger for 15 minutes. Service is abismal

We received the wrong order and the food was cold

I ordered a plain cheeseburger as my fiancé is allergic to onion and tomato I received the burger with no cheese and onions, do I look like a fool to you? The staff in drive through made a mockery of there job laughing and giggling whilst I sat painfully long for a PLAIN cheese burger. Not happy at all absolute joke, I will be filing a complaint to corporate. COULD HAVE KILLED HER!!!!!!!

Im extremley disappointed with my order as i have recieved a hamburger without no cheese and one pickle and i had no straw and no sauce and i hope you know i will NOT be ordering from u agian!

the code for the doors was not working the driver was in the snow waiting and he was well manmoerd i do not csre food was laye or cold due to him trying problms woth nulding code to het in and he was polite about it and cold and wt all is well tjis is hopfulky neing sorted

Waited for 2 hours for food , when food was delieved the food was cold , items missing and no straws or napkins. The kids were asleep by time the meal came and food was stone cold

It's an ok McDonald's good service staff ok.

Food was fairly good, fries were warm-ish, wrong sweet item was delivered.

apple pie was missing & wrong drink sent