Mcdonald's Restaurants in Walsall

02.11.24 @ 23.13 ordered 2 cheese burgers, 1 Chicken Burger and Medim Fries. Service shocking and when we eventually got the order it was awful....cold is an understatement.

Ordered food In side. Waited 40 minutes as cars pulled in out. Staff was didn't seem bothered. Delivery guys walking in get their own orders. Called out order 27 then I spoke up saying excuse me I'm order 24. Recommended avoiding the place bloody useless. Food was cold by the time we got it

Hardley any sauce on my philly stack which is a shame, thats the best part. And food all to the side.

food was cold will not order again

fast delivery. food was lovely and warm. lovely delivery driver.

terrible McDonald's establishment. always missing items from order or order is wrong. you wait 30mins for orders in the branch. abysmal service, avoid at all costs

food was cold, hot chocolate tasted like plastic! and the hash browns were soo greasy

Food stone cold wasn’t even in a thermal bag keep it warm

Food was cold and burgers was all over the packaging

Very disappointed, food was cold , ice creams were melted and fruit bag was missing

Food was colder than Antarctica, and the wrong food came.

Absolute cack. If i wanted a cookie instead if a doughnut i would have ordered one. Morons

My order was on time but they given me the completely wrong order

My order got lost but the wonderful woman at the store (I didn't get her name) was absolutely amazing in helping me figure out what was going on and keeping me updated from the stores side, she was friendly and polite. Can't credit her enough for how she was in helping me this evening! food was still very warm when it got to us and was delivered (finally) in really good time 🙏🏻🫶🏻

Cold soggy food thrown together no straw for milkshake. Do not waste your money

Terrible food arrived cold, the Mcflurry is just liquid because its melted. I live 15mins away they can't arrive on time.

I have ordered from this Mcdonalds on two seperate occassions on both orders the food arrived cold and incorrect. I literally live 15mins away, I come from work to order I get the food cold and the Mcflurry just basic when I ordered Oreo on the other order Mcflurry was liquid it melted. I spent allot of money on both orders when they cannot get a simple order right clearly there is something wrong. I won't be ordering from here again.

This is a McDonald's store I would avoid like the plague, the whole design is completely wrong in my opinion. I visited here a few times early hours 07:00am ish and literally you get no counter service unless you walk out to the drive thru and ask them to come and serve you, this is dangerous putting you at risk of getting hit by passing vehicles. And then the attitude you get when they do come around is simply not on. If the counter was made like most the others where staff can actually see you this would eliminate the risk above and possibly cool down staff attitude towards customers. You could literally rob the til if you were that way minded as no one and I mean no one is ever manning front of store. Food always comes luke warm to cold, food from other customers is strewn everywhere the atmosphere is just totally off. I would not recommend anyone spending your hard earned money here.

burst drink but delivery driver was kind enough to go back to the store and deliver a replacement.

food was stone cold and has been for last 2 orders , won't be ordering for delivery again. food was taken straight from car and not a hot bag , driver denied it but he's on my ring camera doing it . previous order had been opened and tamper seal broken with drinks spilt in bag. have a word with your drivers just eat!

Need to sort out the drive thru. different on off system needed. cars are always at a standstill, causing traffic to backlog on main road.

Staff are rubbish slow as anything waited 20 mins for my meal and it was still wrong went back in and forgot my burger again didn’t even say sorry shocking everything cold

Took over an hour and a half to arrive

Friendly guy delivered our food, nice and swift. Thank you

A very good McDonald’s, with great service and staff.

Food was cold and chips was not fresh

Completely wrong order delivered then told it’s not my problem from the Driver

Took over an hour to come kept having time pushed back and when it did arrive it was wrong order. So now me and my son have gone hungry.

I know sometimes you can get busy so I understand 10/15 mins over exp time, not an hour! The food came cold & missing items too. As you can expect we are not happy.

food was cold and missing items so had to reorder and still pay another deliver fee

Food was total cold and fires not fresh at all

Absolutely awful. Over 30 minutes late, food was absolutely stone cold. Terrible. Will not order from this McDonald's again.

Great food n delivery modified correct

Forgot to change address no one was any help on what to do , driver called and was rude told me to cancel the order and re order but was unable to cancel due to him saying that the order was delivered. Not happy and have lost money

ordered lunch. arrived quickly, everything is fine. only problem is that there was no Philly Stack. came to McDonald's myself. gave it to me without gaps. only question why did I pay for delivery if I came for my burger myself? : 310 1 Philly Stack 3 Triple Doyburger 3. Honey-style French fries COLLECTION AD05 Name: Delivery Delivery DEVOR 32259/2004 15:28

food was freezing waited 1 hour and 20 minutes disgusting

Ordered at 7:20 times kept changing turned 8:15 freezing cold and drinks spilt all in the bags , had to throw them away

Waited an hour then driver didn't leave order with my Niece as didn't have pin, said he rang me but didn't and left with order I paid for

The fires was not cooked. The nuggets and burger was freezing cold. And the McFlurry was melted.

Multiple times ordered through McDelivery and each time something was missing.. Called the Uber delivery driver, and they would advice to contact the restaurant as they packed the orders. Tried to call the restaurant many times but they never pick up the phone and if they do, they just signpost to Uber customer service.

Order was never delivered, tracking says delivered but no driver ever arrived.

Shouted at threw drive thru , didn't show order, no parking, when food arrived cold

No fries come in my order of £70 pound !!! Dessert didn’t arrive earlier, won’t be ordering here again

chips missing . no straws with milk shake. ordered triple cheeseburger only got a double one . not very good

When food finally arrived it was cold! 15-20mins was quoted time. 35mins to be delivered.

you gave someone else's food to us

Mozzarella dippers says you get four but there was only three in there anything else was good

This is the second time ordering with food missing. Half my meal was missing, and then to be told I could walk there to get the rest of my food. Absolutely ridiculous. Bad customer service, I won’t be ordering from here again.

Missing items x 2 cold coffees not happy at all !!!!!!!

Shrinkflation Burger size of my palm Service is rubbish the in store is full of delivery drivers who are entitled and stink. Literally nothing about mcdonalds is any good I dont eat this garbage but I can only make decisions for myself and sometimes family wants a burger. They also park every single customer even though line is clear behind... to increase their score? I was parked for happy meal and a cheeseburger and car next to me parked for what looked like a small order... Absolute crappy place Mcdonalds is trash food at a premium price

Food was stone cold like it had been sat there for the over an hour I waited milkshakes were leaking literally everywhere

Food lukewarm. Forgot our dips. forgot our straws. Fries only half full not filled as they usually would be.

food really nices my dauther loves there pizza good food worth money all day long just delivery poor even food still hot nices never on time

food was cold and some was missing 😩 I had warm it up n go with food because was not there

Fries was cold as they was put in with the drinks

fries was stone cold on all the meals

missing apple pie. food was cold

Nice pizza, always hot and polite driver.

Food is standard McDonald’s but two items were missing which made the meal for my partner and I a lot less enjoyable.

Food is inconsistent, it’s hot or cold each time and today’s coffee was spilt in the delivery drivers bag so no drink for me.

was delivered the wrong food and was charged for it .

Kept changing the time well over an hour wait and the food was cold and not worth eating discussing

Really cold food and half hr later than estimated. Disappointing

Pop had leaked everywhere all in bag, my carpet and my brand new drive

food is cold. large fries is not even remotely full

Absolutely joke of a restaurant, was only couple of people in and everybody was waiting 30+ minutes for there order, food all over the tables that hadn’t been cleared off. This is not just that one day this is all the time! There’s been so many complaints and McDonald’s or the managers do nothing about it. Worst run restaurant in the uk

Food took ages to be delivered and was cold and stale when it arrived

Every single time there’s something missing ridiculous

Driver had no foil bag to keep the food warm

I don’t know why I keep ordering food from here in the evening (breakfast is always good). Every single time I receive ice cold food because they take my order and they let it sit there for 30+ minutes waiting for a driver to collect all delivery orders. This time around not only is it ice cold but there is a missing item. Come onnnn you used to be great!

Waited 3hours for our food! Called an hour in they said it was cooking and will be sent out within 10 minutes another 1hour 30 minutes later called again and our order wasn’t even in the system and they had to redo the whole order. Food was stone cold when it arrived. HAD TO WAIT 3 HOURS FOR COLD FOOD. Not happy at all disgraceful will not be order from here again!

ordered at 7.30. turned up at 11.15. nearly four hours !!

we waited an hour and half driver at restaurant for 1 hour 15 mins then food was freezing cold

No problem with delivery at all

One of the staff Mr Been in night shift behaviour is very rude. I was placed my order on table But he didn't drop my order on Table and spoke about rubbish answers I am not happy and satisfied with one of staff member that is worst experience I had.

It's always our favourite for a quick pit stop. Food is hot and correct. The only downside is getting out due to it being by a traffic light junction

Every table was absolutely disgusting filled with litter, staff was standing about on phones and not cleaning tables. A guy had come in and said he has been waiting for 20 mins in his car and then waited another 10 minutes inside. This restaurant is ran by a circus, don’t do food on time, make you wait for a long time and just sloppy overall.

the delivered my order to the wrong house and haven't had nothing

Staff at the window made me very uncomfortable at the drive through.

EDIT: SEPT 24: My review is as both a customer and as an Uber/Deliveroo driver. Since the refurb to separate the delivery area from the main service area, the quality of food and customer service has dropped dramatically. The delivery area is tiny and stinks of BO from the drivers who don't wash, wait times have increased to unacceptable levels (I'm not delivering your order for £3.50 pay after waiting 20 minutes for your food!), and the staff just mostly ignore drivers now they're away from the main customer area. This is bad for delivery customers. As a customer, food is as bad as the Reedswood branch now. Burgers missing ingredients, or ingredients not removed as requested, cold and limp fries, the app is now useless - wasted 30 minutes this morning trying to order breakfast for them to tell me I couldn't have breakfast items that I'd ordered BEFORE 11am because I'd arrived at the drive thru window at 11.02! The queue at the drive thru isn't my fault - my items should've started being cooked as soon as you confirmed my order had been accepted! This is AFTER I'd arrived the first time and been told payment hadn't gone through so had to order again while in the car park - all before 11am! I just won't order from there anymore. Down to two takeaways in the whole of Willenhall and Walsall - it seems minimum standards means nothing anymore. JAN 2024: My review is as both a customer and as an Uber/Deliveroo driver. Compared to many other Maccies, this one is quite good. As a customer, orders are mostly served very quickly and presented well (burger actually inside the bun etc). As a delivery driver, orders are usually prepared quickly and staff are mostly attentive to drivers. The 'Delivery Manager' chap seems to have forgotten how to smile but he is very efficient, gets involved with issues and generally keeps everything running much smoother than when he's not there. The few issues I've had when collecting orders have been resolved very quickly. I get far less customer complaints (mostly missing items) from this store than any other store I collect from (probably 15 others from Willenhall to Lichfield).

All the food was cold it’s bad couldn’t eat it

half the food is missing and the drinks was only half full

Worst McDonald’s ever regarding serving in . Meals are received usually after 20/25 min since place , cleaners always attend to clean while u eating at the table and spraying solution or swipe dirty rags near your food.personal friends tented to enter the kitchen area few times while I was eating there

Delivery time kept changing, ended up being 35 mins later than the 1st time stated, and onve it did arrive it was cold

Food was delicious and delivered on time, Philly cheesesteak needs to stay on the menu all the time.

my order is wrong. my veggie burger did not have any cheese or the extra cheese I paid for.

Food was almost cold & loads was missing! Called them for the reply to be just take it up with just eat, I asked if they could just provide the missing items & was told no, even after I told her it some of the items missing were for my child 🤦🏼‍♀️ have reported the missing items through just eat & done another complaint for the food being cold

The driver passed me the bag upside down the pop was already leaking so bag ripped and the pop went all over my carpet food is soaked and driver just walked of saying not my problem that is a joke obviously he packed the bag upside down

food with missing ingredients, missing items, a little cold... disappointed

2 Hours!!! food cold, missing items

Cold, stale and not worth the money

Don’t usually have an issue but food was stone cold

No gherkins on quarter pounder. Hardly any mayo on the chicken sandwich

Asked for a double quarter pounder with cheese with no toppings. Got given a single quarter pounder with double cheese with red sauce. Threw it straight in the bin because red sauce is rancid and I was already home. I was charged the cost of a double quarter pounder too.

ordered drinks from mcdonald’s not because i wanted to drink them but because i wanted an uber driver to show up with a leaking bag and my drinks upside down :)

Food was ok, but not hot and delivery was much longer then I was told

Always forget to add straws! Not good when you order milkshakes! The second time this has happened now

Missing dip and missing cheese burger!!!

I had no straw no ketchup that I had to pay for and my burger was squished like a pancake

Waited an hour absolutely ridiculous food was freezing