Mcdonald's Restaurants in Walsall

Shocking service...... twice in 2 weeks, 1st time food missing from order, then yesterday I went into McDonald's itself, waited 12 mins for someone to serve me, then I had to go and ask if I could be served. A young shy teenage girl I spoke to said she had been waiting at least 50 minutes and still not received her food, so I asked where her food was. After another 10 minutes they came back to her and said they had lost her order stub, they requested her receipt back to put her order together. Lots of other customer's complaing too and asking for refunds......nearly 40 mins fir my order too, which was just one saver meal. This place and service I'm sorry to say is a complete shambles. Never be using again.

Had to pop in as they got he delivery wrong

Absolutely disgusting food freezing cold every time phone up and complain to be told it's been delivered in a reasonable time so that makes it acceptable for food to be delivered stone cold 😡😡 didn't want a refund just cold food taken back and replaced with the hot food we ordered and payed for so they put the phone down on my partner absolutely disgusting service

Useless! Orders always take forever and are always wrong. Barely even cook bacon in a morning 🤢 Shocking!

beautiful food , lovely lovely driver

First delivery was 5.30pm, came 6pm and then no chicken nugget meal was in the order. Totally unacceptable

Out of the 4 recent online orders for home delivery from this branch, 3 have missing items. No offer of replacement for the person missing a meal just refund and have to pay delivery fee again just to replace missing food. Last order stone cold and rubbery completely inedible.

We didn’t get all our order. Disappointed as my children wanted the fries.

Great delivery driver friendly x

Everything was cold Fries tasted old inedible Items missin

I'm disgusted with the service I've got 3 children that needed tea and when it arrived it was freezing cold I'm fuming

It says delivered but Not received my order, it’s been over an hour?

How hard is it to put sauce in a bag

There were Lots of black chips in the portions! Also my sons happy meal was missing sent small portion of small fries probably 10 in there and the drink

Appalling service food cold coffee cold then told had to leave as against the law to eat inside after 10pm closing times say 12pm appalling told to leave out food also didn't get food until after 10pm took half an hour to come then told to leave and leave our food and drinks and the girl said she would get rid of it for us.

Food was cold and half order missing

Absolutely terrible 1 hr and 20 mins to come and was freezing cold will never use this app again

Good delivery but the food was cold. Fries stale, cold and only filled half way! You would get more in a child’s portion.

I should have known better than to order the mcspicy again. The same as last time, it was dry, overcooked and tasted like it was hours old. The food was lukewarm. Drive thru here is great, but the delivery option is mediocre at best

Dole ppl here can’t cook or read orders apparently

Cold can’t cook no salt on chips give them benefit of doubt there 17 from job centre 🤷‍♂️

All the food was cold not happy at all

Most of the food was cold, fries tasted plain and hard and they forgot the straws and sauces.

Drinks had spilled everywhere, and burgers were very cold

Driver/food never turned up and app stated, "delivered" and shown he was in the street on map view. Had family over, order over £30. Very disappointed. Had to take nephew out elsewhere. Don't know how this was delivered without the code given. First time I had used McDonalds on Just Eats.

half of order was missing, everything was cold!! worst macdonalds in the area, I'm surprised anyone even uses this place!! how hard can it be get get a order right

Pretty good. The food is nice and the staff. Quick service.

This macdonals really has improved so much!! Last few orders have been really good! 👍🏼

Delivery guy was friendly but fries was cold

I called in to pick up a cheeky latte and bacon roll on my travels and the staff were the most pleasant I have experienced at a McDonald's in a while. More people be nice to each other please. 👍

Took hour and a half, half the order was missing and the food that did arrive was stone cold

They delivered someone else’s food order to me still waiting for my order to arrive

OK 2 men shouting at my door tonight about ur order ,.. Will not be ordering again , recorded and passed on to police WOW !@@@

everytime I order from here there is items missing or the food don't turn up!

mcdonald's didn't put the dips we requested in the bag.

We ordered two sausage and egg muffin meals, one with no egg and no cheese, the other with extra cheese. What we got was one bacon muffin with no cheese and one double bacon muffin with no egg. We don’t like the weird taste of their bacon and that is why we didn’t order it! Having to jump through hoops to get a refund, terrible service.

Delivery driver was very polite

apparently I'm not allowed to complain on just eat now despite a restaurant continuously missing items off my order. tonight's latest disappointment a large fries that was missing 50% of the fries

The driver was fantastic. Kind and friendly. However the restaurant kept delaying the food so it was late by over an hour and when it did arrive it was cold. Ordered a medium vanilla milkshake and only half the cup was filled. Disappointing.

no straws put in for drinks, no sauce put in even though i paid for it and food was freezing. Burger was put together messy and had no onions on even though its supposed to come with onions. Chips had no salt on and again was freezing. Just ridiculous

missing quite a few items from the order

Made a big order and all was delivered hot, with dips by a lovely delivery guy, thank you.

was no fries in the cheeseburger happy meal and had ketchup on and no sauce came with the chicken nugget happy meal other than that the rest of order was correct.

Time keep changing and order was wrong missing items

freezing cold food had to bin it all

Didn’t get the correct amount of nuggets and got the wrong dips

Took 45 mins to arrive and then it was the wrong order. Driver didn’t come back, unable to contact driver by phone. Unable to contact just eat by phone, no live chat. Have sent a message but who knows when that will arrive. Awful

beautiful food, well packaged, still hot on delivery

Food arrived stone cold. All of it. Chicken burger and double quarter pounder. Had to be microwaved. Wast of money.

missing hash browns missing double sausage muffin missing extra patty missing coffee What Is going on????

Fries were under cooked and revolting, took ages to arrive even though the courier was at the restaurant waiting 25 mins

Told me my payment didn't go through till issues so payed cash then it came out of my bank spoke to manager Stacy said it will be ok its pending joke total joke food cold no cheeseburger available

How can they send complete diffrent oder to what odered fumming they need sort there staff out

Bun wasn’t fresh …. Very hard & unable to eat

waited nearly an hour to receive my sons food.this is the second time this has happened

my drink was spilt and half my order was missing

Really disappointed with the food, it was freezing cold.

Every time I order from McDonald's, I always have problems, there are items that are always missing, the food is always cold when I receive them, or sometimes I receive the wrong items.

The food was of the quality expected so no complaint there…..but it was stone cold. Awful delivery service. The drink had also been split and had split the bag it was delivered in.

They took long and food was cold

Order came way over an hour late. Food was stone cold. Completely unacceptable . “Fast food”

Delivery driver was a lovely friendly man! Thank you

We went to the drive through ordered box of nuggets and 3 fries , we were asked to park up , we sat waiting for 20 mins , my granddaughter needed the loo so I mentioned to the gentleman bringing orders out, what our order was and that I was going in to the restaurant as she needed the the loo , he replied what ever , this wasn't a teenager it was a man in his fifties or older he was very rude , we went back to the car and wait another 15mins , it was busy as the kids were off school .I had to go in and ask for my order which was done quickly , I don't know why it took so long .

Just do yourself a favour and don’t bother. Items missing, food looks like it’s assembled by a toddler and not sure about other people but I like to drink my Coke out of the cup and not the bottom of the bag.

Last 3 visits had to wait for order up to 10 mins & not really busy 🙃

Shocking food and missing most the items, can’t even add up 4 nuggets. Missing burgers and overall dog mess

My food came very late the store didn’t answer my call when I called 6 times and my food was wrong and Cole disgusting Sam should be ashamed of if his store

Perfect, atmosphere is calm easy .

Driver was waiting an hour, the staff were not cooperating with him and when we got the food it was more on the colder side and I order 9 chicken selects with it, they gave me chicken nuggets

Food items missing as per usual. Every time I order from this McDonald’s

Waited an hour, Was cold when arrived did not enjoy it went in the bin

Food was freezing cold and not all my items were delivered

they haven't sent any of our fries I'm so angry

every time I order they don't send everything

missing items, couldn't get through to the resturant

Took an hr and 10 mins to get cold hard food….. half was missing. No option to cancel either on the app. Will not be ordering again disgusting

My order was someone elses order Everything completely wrong

waited over an hour for my sins food, and it was all cold

Never put the sauce in the bag!!

Got to give these young staff 5 stars for just turning up for work so early in the morning , always pleasant

What does this branch have against dips??? Whenever I order dips they NEVER arrive!! Chicken nuggets without sauce is not nice

Just eat when are you refunding back my money?

no straws for drinks food Stone cold

Absolutely shocking how can you not put the egg on bacon and egg mcmuffin I go back to say there is no egg you give me the exact same one back with no egg absolute joke half hour to get a small order correct

No burger patty in the plain cheese burger

didn’t get any sauce even tho i order it

What a joke of a fast food restaurant. They do not answer the phone and no way to contact them. After being told to park up in a bay for 15 mins they bring the food out to find this. No doubt the staff member did this on purpose. Upon checking the bag there was no receipt as well - what a coincidence.

Honestly this is the biggest hit and miss McDonald's ever. Sometimes it's fine, staff are friendly but they bump tickets before they've finished an order. So it looks good for them but then it takes over 10 minutes for a simple breakfast order. They prioritise the drive through and taking meals to cars, and the takeout Uber/deliveroo guys, so if you're in store you're always the least concern. But like I say, staff are helpful when there's an issue, it just takes a while if you're ordering inside

Ordered seven sauces with our order and, surprise surprise, not one turned up. Not my first bad experience here and judging by the comments, we were lucky to get the rest of our order. People need to stop ordering from these frauds.

Food took over half an hour to be brought to our table after ordering despite there being only us inside when we ordered. The chips were cold, no cheese on my husbands cheeseburger and his coffee was just drinkable. We were not the only people who had to wait a long time for our order and several people came in with issues regarding their drive through orders. This is the worst service and food we have had at any McDonald's, won't be using this one again.

The fries was undercooked and ordered mcflurry n hardly had any in the pot not much ice cream or topping never ordering from here again

All the lights were on, the times on the front door and the Internet suggest it's open until midnight, turned up at 11pm, front doors are closed, went to the delivery driver section to ask a member of staff, and was told they close at 10 to the public and only do deliveries from 10 to midnight.... after being somewhat annoyed the person behind the counter had the audacity to be patronising and said 'have a great night'... Change your public operating times on the front door and the Internet, and turn you main lights off...

Got to say the last few orders I’ve had have been spot on. Great improvement over the last couple of months!

i pay for dips all the time and never put any in and have to pay no straws for pop

Food was cold all smushed chips soggy and after waiting over 40 mins from ordering fast food what a joke. Drive couldn’t understand or speak English. No onions on the quarter pounders no onion on the cheeseburgers. Just a joke I so hope I get a full refund. If I was at McDonald myself I would of threw the order back at them

wasn't going to order from here again, after the last time when the food was nit very good, but this time it was lovely. All the food was hot and nothing was missing

not all order there forgot the fries

Sat waiting over 2 hours, delivery time kept being pushed back and back then it said delivered!! My food never turned up! Very disappointed and angry

came in today with my 6 month daughter and ordered big mac meal with no onions or pickles but when i got my food i noticed it had the onions and pickles on it, luckily a lovely young lady named Kimberley asked if everything was okay so i explained and she went to correct my order for me in really quick time and she was so friendly towards my daughter and made feel really comfortable and at ease which is nice because i don't go go out much as im a full time single father.

Last 3 orders have had missing items,and it always the 20 chicken nuggets!