Burger King in Walsall

Zoe has been very helpful and informative and made our experience very enjoyable

Waited 13 mins by the counter, i had to ask the staff if i could make an order please, she asked if i had used the kiosk i said no i would like to order normally please, she said we can help you with the kiosk, i said i dont want to use a computer device to order food with, just want to order normally, she said they were dead busy, absolutely waste of time and no apologies i will not be dining at a burger king again.

Danielle was very helpful thank you

Very good food and polite staff

It’s fine as it can be but it was the fact it’s tiny and busy then the machine that you order at just decide it’s touch screen is now not working and does what it wants ended up ordering the food with the wrong things don’t bother with half of it if I was you

Quite little establishment which I personally prefer. Order at till or via machine, machines can be a fiddly nightmare so do so being prepared to go nuts 😂. Aside this food is always quick out an piping hot, delicious goodness

Staff always helpful and polite food always good and hot place always clean

Rude staff and this restaurant has worst service

Being pack food tuch nose and one lady sweeping floor and she didn’t wash hand staight pick food start packing very rude staff I never seen in my whole life

Got served by Carol, great service and she’s got great customer skills. She’s an asset to Burger King. Carry on the with good work you do

Me and my wife went BK on Friday 14th 2025 at around 8pm. We ordered our food and sat down waiting for it to be cooked. Then we smelt a sewage smell a lady came from kitchen and toilets entrance and the stench was unreal. I thought bad toilets it's now Tuesday me and my wife have been throwing up and had diahorea since sat 15th started at 1.30 am coincidence or they trying to kill us reporting this to health and hygiene will seek legal advice. Disgusting don't go save yourself. Even tried to call see what they say won't answer phone must be a regular occurrence

This is my favourite Burger King to eat at in the area. The food is amazing, the staff are so friendly and the service is so good. The restaurant is really clean and tidy also which is a a big positive

I'm very happy about the service I had at the restaurant and the staff very helpful.

Absolutely disgusted with bk. Order a peppercorn with everything on it we finally get our order and we just recieved a plain burger. This is disappointment to bk will not be coming back. Paid around £30 for a trashy burger

Order cancelled 10 minutes before due to be delivered. No reason given

The staff member Carol was very helpful showing me how to use the order screen and use my burger king app to order my food. I was impressed with the drink selection at Willenhall burger king. The place was clean and quick with my food.

Great food and really helpful and friendly staff

Lovely friendly staff, Carol & mani thank you

One of the most efficient burger kings about, super fast and served hot. Simple but quick

Danielle was absolutely 💯. She was very polite and met my families every need . Thank you Danielle. 😊

Clean restaurant quick service food piping hot !!

Excellent restaurant very clean , quick service food was lovely

The staff are friendly, service with a smile which creates a great atmosphere to dine in.

This Burger King is my favourite! The food is amazing, the staff are so friendly and the service is so good. The restaurant is really clean and tidy all the time!

Fast and friendly Hot and fresh food Clean environment

great service they all work so hard to keep this store nice and clean service nice and fast good lovely and hot getting the food out quick by carol & mannie

Good customer service Fast food received Clean restaurant Service fast Served by carol and mannie

Really bad food , save your money and buy a microwave burger cause that's all they serve anyway.

The service in Burger king (The Keyway)is excellent, friendly staff, and the food and drinks are reasonably priced.

2 items cooked then had to wait 30 mins for the onion rings as the staff couldnt be arsed to cook them the girl kept saying sorry a joke then I had to wait for the fries as again none ready a joke when people were ordering after me and getting there food manager doesn't give a shit I want answers

Good value for money, 2 meals for under £8. Nice friendly service with a smile. Very happy customer!

Struggling to get customers not much in the way of value for money Meals too expensive

Carol the staff member can’t do her job. Avoid this one at all costs it’s not worth your time being wasted.

lovely staff, quick service. really friendly cannot fault

Excellent customer service! Lovely staff and lovely food cannot fault.

Honestly the slowest burger king around, hardly any customers and we still had to park up & wait nearly 15mins for our food. Nothing in Burger king even takes that long to cook. Useless and staff really don't care.

Food really tasty staff really polite and helpful

I had a generally positive experience at Burger King Willenhall. The food was freshly cooked, and the dining area was clean and free from crowds during my visit. The toilets were also clean. My order was prepared correctly without any mistakes. However, the car park could be improved. It might benefit from being larger, and the parking lines could use repainting for better organization. The bins were emptied and in place, which was good to see. I believe adding a large sign on the side of Big Black Country Road could help make the location more visible to passing drivers. Overall, it was a positive experience, and I would visit again.

I am not a big fan of fast food restaurant but I have big sentiment for this one. Service was very nice and friendly for me. I am a visitor in UK and my English is not so good. There was my first time when I order simple food and tried to talk. Women there ( blond hair with glasses) was very nice, patience and helpful for me. I got much more confident. Even I paid less cose of meal deal. Thank You so much. 👍 👋 all best for all of You.

Been coming here for ages, Brill food & drink, A staff member called Carol is ace!

Staff especially Danielle was amazing and very friendly, great experience

Was a little slow with the app order but yeah fries were not really hot more warm not much salt burger just thrown together and also not hot more warm drink was cold as expected so much ice! Not offered any sauces or dips and had to wait in car park for it

Staff are super friendly and approachable, clearly care about the customers unlike some places! Food was piping hot and fresh which was awesome. The music wasn't loud either which was really nice and created a pleasant atmosphere for eating rather than making you feel like you were in a nightclub 😅 would definitely come here again 😊

Splendid food demolished it in seconds. Customer service was also 10/10 met a lovely lady named Carol god bless her soul. Overall a fantastic experience.

Every time i visit the quality seems to deteriorate... grissly beef and crumbly buns....its gonna be a while before I return to ANY burger King....thats if at all.

Absolutely wonderful customer service. Fresh food and great atmosphere.

Excellent customer service thankyou to suki for your help

Great staff very friendly and quick service

Ive always rated BK better than maccies but noticed the patties at BK containing more and more gristle and large pieces at that. Well i ordered a smoked bacon double whopper meal to find no bacon and a mouth full of gristle in EVERY bite this for me now really has put me off using BK from now on and seeing the 2 star rating willenhall has got doesnt surprise me one bit!!

Manager Danielle absolutely brilliant customer service. Friendly, helpful and always helps and can't do enough to quicken our order.

Good services and food is always hot. Come back every other week

Good place to eat and the most friendly staff working there 👌

Superb as normal double xl is amazing 🤣

Don't like the fact that you are having to use a touch screen to do the ordering I prefer the good old fashioned talking to somebody , also the words card payment only when going through the drive through is not right , I thought it was an offence in this country to reject the coin of the realm .. they should be able to take cash as it still the currency in England as well as card ... apart from that the food never disappoints me always a higher standard than most places

Staff not very helpful food not up to standard

Great service and pleasant people.

Carol is an amazing worker and bags us up loads more food than other staff, and is super friendly. Food is top notch

Reallynic3 people friendly and polite

Lovely experience nice and clean food was good

The environment was pristine! The staff employees were so kind and friendly to me and they served us wonderful food! I definitely recommend coming her for a day out.

Amazing customer service!! The building is kept in top shape with caring employees making sure everything is running ok. The food is absolutely delectable! Would definitely recommend!!

Perfect customer service! The workers here are so respectful and kind, helping customers as soon as they step into the establishment, which is very clean and well looked after for! The food is extraordinary, perfect flavours with the perfectly cooked chicken! I definitely suggest coming here whenever you crave to have some amazing food to eat!

Danielle served me today and was absolutely lovely nice and cheerful and super helpful

Brilliant customer service by Danielle and Carol

Excellent service , polite , helped me use the touch screen machine

Excellent service from staff, especially when the app was misbehaving.

Poor customer service as I called many times and they didn’t answer.

Food is very fresh and well done

Always friendly Staff are always lovely when we go Foods always fresh Always clean and tidy I can’t say nothing bad about it..

Great fresh cook meal 😋 great if your in a rush or can't be bothered to cook 😀

Did the drive thru, quick and efficient. Hot fresh food

My hubby had some lovely food and nice and hot served by a lovely friendly lady called Danielle. Service wasn’t good last time but today it’s been great fast service and hit food is everything!

we come here very often, always been so impressed by the food. absolutely love all the friendly staff

my favourite establishment since sliced bread, me and my pals love a bit of grub from this old chesnut. gets all my peeps hollering

this place is just so amazing, i come here everyday afterschool, great food great service lav it

Food was hot an hot time as always also it always tastes good :)

We did not enter the place. We had a drive through. Staff were pleasant and served with a smile.

Everything perfect apart from coke not chilled, food delicious. Staff lovely.

30 min waiting for the order and food wasn't the best.

Shocking place avoid at all costs dirty place

Very busy as expected Limited sides and you won't get the little sides you get from your local BK Otherwise OK overall

Great experience with friendly staff

Was served by nannies was very friendly lovely experience

Great customer service , quick service with my food . The staff were friendly and assisted with my dietary requirements

nice service good ella was lovely so was cherese

Always amazing service, thank you xx

Amazing workers, me and my Uncle have some funny banter with Carol! Super friendly store, nice food, bril parking ect!

The service wa really quick, the food was hot and fresh, only downfall is the air conditioning which was a little cold

Food was peng it’s Burger King, service was friendly and helpful

Quick service, nice food and the hats are awesome. The heating needs turning on

Fries are always hot, service from the staff is always friendly. Can be abit cold sometimes. Love the drinks dispensers.

I went inside this store and went to the front till where a young chap greeted me and asked if it was okay for me to order on the kiosk and as i have never ever used a kiosk machine he came round and helped me and showed me how it all works will be visiting again soon

Very surprised at the huge range of beverages, way more than I was expecting

Attitude of staff stinks!! Always told to wait n park up for 1x plain cheeseburger #mcdonaldsinfuture💯😩

excellent customer service, I always get a smile very friendly and food is always fresh and piping hot. Can't complain.

Really lovely day. Sunny and hot but inside cold as a freezer. Food went cold fast. Didn't enjoy food as we were too cold to eat left fast. Asked if they could turn air conditioning off. They didn't. Won't be going inside to eat again

Not much interaction with the staff but the food was great quality as you'd expect, quite a good location for links with shopping or travelling, quite fast service too, very happy experience, the only way to improve i guess would be to provide table service (like their competition) but that didn't spoil things for me, keep up the good work guys!

Nice veggie options - the rest of it is standard semi self service burger joint

Burgers we're cold won't be visiting again

My dissatisfaction with the service I received at Willenhall branch on July 23rd. I visited to purchase a vegan chicken burger meal and was informed that soft drinks were unavailable due to a broken machine. An alternative drink was offered, but I was not informed of the additional cost involved. When I brought this to the attention of cashier, Manpreet, she responded quite rudely. I explained that it was not my fault the machine was broken and that I should not have to pay extra. Her response was dismissive and lacked basic courtesy. I then requested to speak with the manager. The assistant manager, Sukhi Kaur, responded to my request. Unfortunately, her attitude was equally rude and abrupt. When I asked Manpreet for Sukhi's name, Manpreet refused to provide it. Eventually, Sukhi Kaur showed me her badge and said, "Here's my name, do whatever you like love," which I found extremely unprofessional and disrespectful. This experience was shocking and disappointing, especially since I regularly visit Burger King due to your wide selection of vegan meals. I have always received outstanding customer service from Carol and her team since the COVID-19 pandemic. However, this recent experience has left me with a bitter impression.