Burger King in Walsall

Great food and really helpful and friendly staff

Lovely friendly staff, Carol & mani thank you

One of the most efficient burger kings about, super fast and served hot. Simple but quick

Danielle was absolutely 💯. She was very polite and met my families every need . Thank you Danielle. 😊

Excellent restaurant very clean , quick service food was lovely

Clean restaurant quick service food piping hot !!

The staff are friendly, service with a smile which creates a great atmosphere to dine in.

Good customer service Fast food received Clean restaurant Service fast Served by carol and mannie

This Burger King is my favourite! The food is amazing, the staff are so friendly and the service is so good. The restaurant is really clean and tidy all the time!

great service they all work so hard to keep this store nice and clean service nice and fast good lovely and hot getting the food out quick by carol & mannie

Fast and friendly Hot and fresh food Clean environment

Really bad food , save your money and buy a microwave burger cause that's all they serve anyway.

The service in Burger king (The Keyway)is excellent, friendly staff, and the food and drinks are reasonably priced.

2 items cooked then had to wait 30 mins for the onion rings as the staff couldnt be arsed to cook them the girl kept saying sorry a joke then I had to wait for the fries as again none ready a joke when people were ordering after me and getting there food manager doesn't give a shit I want answers

Good value for money, 2 meals for under £8. Nice friendly service with a smile. Very happy customer!

Struggling to get customers not much in the way of value for money Meals too expensive

Carol the staff member can’t do her job. Avoid this one at all costs it’s not worth your time being wasted.

lovely staff, quick service. really friendly cannot fault

Excellent customer service! Lovely staff and lovely food cannot fault.

Honestly the slowest burger king around, hardly any customers and we still had to park up & wait nearly 15mins for our food. Nothing in Burger king even takes that long to cook. Useless and staff really don't care.

Food really tasty staff really polite and helpful

I had a generally positive experience at Burger King Willenhall. The food was freshly cooked, and the dining area was clean and free from crowds during my visit. The toilets were also clean. My order was prepared correctly without any mistakes. However, the car park could be improved. It might benefit from being larger, and the parking lines could use repainting for better organization. The bins were emptied and in place, which was good to see. I believe adding a large sign on the side of Big Black Country Road could help make the location more visible to passing drivers. Overall, it was a positive experience, and I would visit again.

I am not a big fan of fast food restaurant but I have big sentiment for this one. Service was very nice and friendly for me. I am a visitor in UK and my English is not so good. There was my first time when I order simple food and tried to talk. Women there ( blond hair with glasses) was very nice, patience and helpful for me. I got much more confident. Even I paid less cose of meal deal. Thank You so much. 👍 👋 all best for all of You.

Staff especially Danielle was amazing and very friendly, great experience

Been coming here for ages, Brill food & drink, A staff member called Carol is ace!

Was a little slow with the app order but yeah fries were not really hot more warm not much salt burger just thrown together and also not hot more warm drink was cold as expected so much ice! Not offered any sauces or dips and had to wait in car park for it

Staff are super friendly and approachable, clearly care about the customers unlike some places! Food was piping hot and fresh which was awesome. The music wasn't loud either which was really nice and created a pleasant atmosphere for eating rather than making you feel like you were in a nightclub 😅 would definitely come here again 😊

Splendid food demolished it in seconds. Customer service was also 10/10 met a lovely lady named Carol god bless her soul. Overall a fantastic experience.

Every time i visit the quality seems to deteriorate... grissly beef and crumbly buns....its gonna be a while before I return to ANY burger King....thats if at all.

Absolutely wonderful customer service. Fresh food and great atmosphere.

Excellent customer service thankyou to suki for your help

Great staff very friendly and quick service

Ive always rated BK better than maccies but noticed the patties at BK containing more and more gristle and large pieces at that. Well i ordered a smoked bacon double whopper meal to find no bacon and a mouth full of gristle in EVERY bite this for me now really has put me off using BK from now on and seeing the 2 star rating willenhall has got doesnt surprise me one bit!!

Manager Danielle absolutely brilliant customer service. Friendly, helpful and always helps and can't do enough to quicken our order.

Good place to eat and the most friendly staff working there 👌

Good services and food is always hot. Come back every other week

Superb as normal double xl is amazing 🤣

Don't like the fact that you are having to use a touch screen to do the ordering I prefer the good old fashioned talking to somebody , also the words card payment only when going through the drive through is not right , I thought it was an offence in this country to reject the coin of the realm .. they should be able to take cash as it still the currency in England as well as card ... apart from that the food never disappoints me always a higher standard than most places

Staff not very helpful food not up to standard

Great service and pleasant people.

Reallynic3 people friendly and polite

Carol is an amazing worker and bags us up loads more food than other staff, and is super friendly. Food is top notch

Lovely experience nice and clean food was good

Amazing customer service!! The building is kept in top shape with caring employees making sure everything is running ok. The food is absolutely delectable! Would definitely recommend!!

The environment was pristine! The staff employees were so kind and friendly to me and they served us wonderful food! I definitely recommend coming her for a day out.

Perfect customer service! The workers here are so respectful and kind, helping customers as soon as they step into the establishment, which is very clean and well looked after for! The food is extraordinary, perfect flavours with the perfectly cooked chicken! I definitely suggest coming here whenever you crave to have some amazing food to eat!

Brilliant customer service by Danielle and Carol

Excellent service , polite , helped me use the touch screen machine

Danielle served me today and was absolutely lovely nice and cheerful and super helpful

Excellent service from staff, especially when the app was misbehaving.

Poor customer service as I called many times and they didn’t answer.

Food is very fresh and well done

Always friendly Staff are always lovely when we go Foods always fresh Always clean and tidy I can’t say nothing bad about it..

Great fresh cook meal 😋 great if your in a rush or can't be bothered to cook 😀

Did the drive thru, quick and efficient. Hot fresh food

My hubby had some lovely food and nice and hot served by a lovely friendly lady called Danielle. Service wasn’t good last time but today it’s been great fast service and hit food is everything!

this place is just so amazing, i come here everyday afterschool, great food great service lav it

we come here very often, always been so impressed by the food. absolutely love all the friendly staff

my favourite establishment since sliced bread, me and my pals love a bit of grub from this old chesnut. gets all my peeps hollering

Food was hot an hot time as always also it always tastes good :)

We did not enter the place. We had a drive through. Staff were pleasant and served with a smile.

Everything perfect apart from coke not chilled, food delicious. Staff lovely.

30 min waiting for the order and food wasn't the best.

Shocking place avoid at all costs dirty place

Very busy as expected Limited sides and you won't get the little sides you get from your local BK Otherwise OK overall

Great experience with friendly staff

Was served by nannies was very friendly lovely experience

Great customer service , quick service with my food . The staff were friendly and assisted with my dietary requirements

nice service good ella was lovely so was cherese

Always amazing service, thank you xx

Food was peng it’s Burger King, service was friendly and helpful

Amazing workers, me and my Uncle have some funny banter with Carol! Super friendly store, nice food, bril parking ect!

The service wa really quick, the food was hot and fresh, only downfall is the air conditioning which was a little cold

Quick service, nice food and the hats are awesome. The heating needs turning on

I went inside this store and went to the front till where a young chap greeted me and asked if it was okay for me to order on the kiosk and as i have never ever used a kiosk machine he came round and helped me and showed me how it all works will be visiting again soon

Fries are always hot, service from the staff is always friendly. Can be abit cold sometimes. Love the drinks dispensers.

Very surprised at the huge range of beverages, way more than I was expecting

Attitude of staff stinks!! Always told to wait n park up for 1x plain cheeseburger #mcdonaldsinfuture💯😩

excellent customer service, I always get a smile very friendly and food is always fresh and piping hot. Can't complain.

Really lovely day. Sunny and hot but inside cold as a freezer. Food went cold fast. Didn't enjoy food as we were too cold to eat left fast. Asked if they could turn air conditioning off. They didn't. Won't be going inside to eat again

Not much interaction with the staff but the food was great quality as you'd expect, quite a good location for links with shopping or travelling, quite fast service too, very happy experience, the only way to improve i guess would be to provide table service (like their competition) but that didn't spoil things for me, keep up the good work guys!

Nice veggie options - the rest of it is standard semi self service burger joint

Burgers we're cold won't be visiting again

My dissatisfaction with the service I received at Willenhall branch on July 23rd. I visited to purchase a vegan chicken burger meal and was informed that soft drinks were unavailable due to a broken machine. An alternative drink was offered, but I was not informed of the additional cost involved. When I brought this to the attention of cashier, Manpreet, she responded quite rudely. I explained that it was not my fault the machine was broken and that I should not have to pay extra. Her response was dismissive and lacked basic courtesy. I then requested to speak with the manager. The assistant manager, Sukhi Kaur, responded to my request. Unfortunately, her attitude was equally rude and abrupt. When I asked Manpreet for Sukhi's name, Manpreet refused to provide it. Eventually, Sukhi Kaur showed me her badge and said, "Here's my name, do whatever you like love," which I found extremely unprofessional and disrespectful. This experience was shocking and disappointing, especially since I regularly visit Burger King due to your wide selection of vegan meals. I have always received outstanding customer service from Carol and her team since the COVID-19 pandemic. However, this recent experience has left me with a bitter impression.

Great meal, clean and assertive staff..

The staff are extremely helpful and pleasant. The food was also delicious

In a word; rubbish. I've often found BK to be hit and miss, but this visit was the first in a long time, and it's confirmed in my mind that they're not worth the money or effort. Dry dust old rubbish. In honesty, I did also have Fries and a Chicken Angus BBQ burger, but the fries weren't exactly crisp, more hard and stale than crisp. The chicken burger was OK but nothing to write home about. The local chippy knocks out a better chicken fillet burger in terms of quality and taste. Photographed is the bacon double cheeseburger, considered a staple at BK, but you can tell how dry it is from the photos. The cheese was somewhat rubberised and the bread, stale. All told, for £30 spent, I've ended up with an expensive bin filler of a meal. I can (and do) make better beef burgers myself for a fraction of the price. Lesson learned. The Sunday afternoon slog isn't worth having this for a takeaway, and for the sake of half an hour cooking, I'd enjoy my own a lot more. So disappointed. Even the dog turned his nose up at it, and labradors would eat anything.

Nice and good Burger King in Willenhall.

Very friendly people, lovely food, and good service.

Amazing service as always, food always hot and fresh

This spot is great for verbally being abused, told there's no such thing as a whopper Wednesday and then having the speakers turned off totally ignored, you can guarantee that being hungry won't concern you for a few more hours disgusting service

This is by far my son’s favourite place!! The staff here are really friendly. We’re normally served by a lady named shell who is really good. The place is clean and the food is always bang on, so really recommend this place

i’ve had a great day today served by carol helped on the kiosk i wasn’t happy at first to use it but she made it look easy bubbly and lovely lady i promise her i would put something nice about her store but really it was her she’s amazing if you had loads like her your store would be amazing thanks carole burger king you did great when you hired her

Excellent service. Carol has served me nearly every day for 2 weeks. Amazingly friendly and she even remembered my order

Excellent Service from carol very friendly

Manager and staff always helpful and very friendly, first class service. Lee

Service is always quick, staff are always pleasant. Good quality food.

Good service got our food quick overall very happy🙂

Lovely lady Emma was a realy great help 🩷

Great Burger King Outlet, my Local as well. Staff are always kind, polite and friendly. Food is always served in timely fashion, and is the perfect temperature. Never had a bad experience at this branch and would highly recommend this branch to anyone who fancies a Burger King.