Mcdonald's Restaurants in Wigan

Easy to order , friendly girl on payment window , order window got drinks and told to pull up , order was with us in 5 mins . We have had bad service here in the past but recently there has been a vast improvement. We live local and will go again.

Stupidly I decided to order a Mcdelivery today. Food arrived and we were missing a burger. I contacted McDonald's who strangley say its nothing to do with them so I contacted uber. They refunded my burger. Not really what I want as we ideally wanted something to eat. Said I want my burger delivering but refused. What a truly awful system. Bad enough mcdonalds employ people that can't count and I'm missing something everytime I visit, but now tea has been spoiled for everyone. £50 and we have just argued and I had to have toast so my kids are happy.

Ordered from the app. As usual with mcdonalds, they forgot my brownie. I went to tell the assistant who started asking irrelevant questions such as my name, email address, picture of receipt, mcdonalds address, and more. Please if you come here, check they have put all your food in because they most likely haven't and I have NEVER had a mcdonalds including all my items.

We went through the drive through. It was quite a wait. When we got our food the order was accurate but could have been a little warmer. It’s not cheap to eat at McDonalds anymore.

We came to mc Donald’s for some lunch and the tables where filthy, I ordered a mcspicy, medium chips and a medium TANGO, the burger came that was fine, the chips came they where fine the drink came and it was Diet Coke NOT tango.

I once again made the mistake of going to this place again. When ordering was told they had no big tasty lefy so ordered what i assumed was a quater pounder. Upon getting home and opening the box there was this wafer thin peice of meat which was bigger than the bun and it tasted like a dodgy burger van burger. I one hundred percent will not be going back. The place is a joke

I’ve been here lots of times and it must be one of the most inconsistent businesses in the world. However yesterday it was shocking. I ordered large chips and to start they weren’t full to the top which is purely a scam when your paying £1.99. They were so bland. The salt was anonymous. My mates ordered burgers and they were off centre. The cheese was pouring down the side of the bun making it almost impossible to eat fully. The patties are greasy on the outside and dry on the inside. This place is just getting worse the more often I come. Overall I’ve had some bad and good trips here but bad is becoming more common nowadays

After A long and weary travel home I couldn't wait to sit in peace and eat my dinner. What an awful experience. A crowd of teenagers were fighting swearing. Knocking things over and being very unpleasant. The staff did nothing about it and stayed in the back even when chairs were being knocked into it Control your restaurant please. Don't go here

Avoid this McDonalds outlet at all costs, especially delivery…they never have a full menu and the delivery never comes with a full order..it really is a joke. We keep ordering thinking it’s bound to improve but it’s gone worse. Rang today when they didn’t send all the order and they just blamed Just Eat . An absolute shambles and another £30 down the drain. Thanks again McDonalds.

Suppose to be 24hour. 3am doors are locked with people walking around the restaurant who are blank out refusing to let me in or serve me. Even with a sign on the door clearly stating 24hr driver through and instore.

Asked to wait for my order only to be given freezing cold food that didn’t include the plain quarter pounder burger I ordered for my child

Totally ruined experience for the children, waited 40 minutes for food, dreadful organisation, the place was full of people waiting, most unpleasant experience never again,

Absolute joke just ordered from just eat half the order was missing no chicken select and the Big Mac came with no burger the place a shambles no straws or sauces either

Would not recommend here the prices are so expensive compared to the other McDonald’s the manager is a waste of time no help what so ever the attitude on the staff who work there are would not recommend them at all rang customer service and what a waste of space they are aswell ripping people of and all the manager is robbing the community at all cost

Terrible work ethic. I have visited this restaurant a few times and every time it's been ill trained kids working . The attitude on them is your typical teen attitude. I have witnessed them throwing things at each other, swearing and immature behaviour. Avoid if you want quality service.

Delivered 2 bags with ticket on bag with all order so no problem with Uber eats , upon opening both bag contained drink order doubled up no food . Tried ringing phone someone answered and phone was was put done with out speaking 5 time ,terrible service

Standard order of 3 meals. One of them missing. All the sauces missing. Cold food. How hard is it to get it right? Seriously? New manager? New staff? Sort it because you’re pathetically bad.

What's happened to this place? Used to be the best branch in Wigan. Now it's by far the worst! Terribly slow service. Unorganised. Tables and floors are filthy. Bins overflowing. Sauces run out. Absolutely disgraceful. Food cold. This is down to extremely poor management and cutting corners!

What an absolute mess! Every customer had to park up & wait for orders, no spaces left so cars were driving round. Uber are given priority at this drive through to the detriment of other customers. I waited 20 minutes for my not very fast food. Uber have designated spaces & use the customer spaces instead. It will be a long time before I use this Mcdonald again

Ordering quick and easy with the digital order boards, waited for food whilst staff stood chatting. Wasn't a clean table in the place and floors not swept. No napkins, no sauces etc. Waited at the counter to ask for sauces but ignored in preference of...

The service at rlthe Mary's bridge is absolutely abysmal, the drive through takes ages,, some of the staff are very slow and disinterested. It takes absolutely ages on the drive through, there is no speed to the service, the coffees are always Luke warm and...

33 minutes wait! In a drive through Not enough staff Manger said… that is simply the way it is.. and agreed that is was based on staffing issues. The 3 visits have all been the same! What is happening to the UK’s Number 1 fast...

Absolutely ridiculous went 4 our break and they said tills were shut so cant serve us this McDonalds is ridiculous every time you order it's wrong need 2 sort it out arnt you getting sick of bad reviews because if it was my business I'd...

This McDonalds regularly mess up your order. Customise your order at your peril. Ordering through the app, it will ask you do you want dip with your nuggets and nacho cheese bits, forget about that. Chips are usually stone cold and/or inedible. Staff are usually...

We visited McDonalds at 16:37 - ordered our food, and still waiting 16:54. Restaurant is filthy - no tables being cleaned in between used, bins overflowing. No excuse for a chain that has thrived throughout COVID! Get more staff and keep your customers safe and...

Today we visited your drive through, staff were extremely helpful and smiley, especially Ellie, Sam, Leoni. And a special mention to Lucy who went above and beyond for me and my requirements, honestly you should be proud of your staff, absolutely fantastic guys!!!!

Absolute awful, standards have really dropped 30min wait for takeaway food only to get it home which is a 10min drive for every item of food to be stone cold. Their more concerned with uber eat,Just eat etc order's no concern for customers in the...

Just been to drive threw spent over£ 20 to get bk home and relize no 2 cheese burgers which I ordered in my bag !! Rang they said they would replace what I sent bk but due to traveling a being starving my partner eaten...

I’m currently sat in your restaurant, it’s packed, most people coming in are being rude to your over worked staff. My car has broken down in your car park and I’m waiting for the recovery people to come and take it. I’m with my 4...

Despite the website, app, and Google reporting that this restaurant is open 24 hours for dine in and takeaway, it is NOT. According to the duty manager, who spent longer telling me that they stopped serving food than it would have taken to serve me...

Just got a new car and thought it would be nice to get a McDonald’s as a treat. Got to the second window the women handed my dad two large cokes that was held in a wobbly paper holder. One coke fell straight into the...

I was eating my double sausage and egg McMuffin, everything fine until I bit into an egg shell. I am disgusted by this, put me off eating the rest of it and no wasted my money. DO NOT recommend.

Called at the drive through to get something to eat after a long shift at work in the early hours of Sunday morning. Sat there for 5 minutes with no one bothering to take the time to take my order. Drove off and could see...

Will not be going through the drive through again passed me 2 hot drinks and I asked if they had any cup holders and she replied why do you want one waites 7 minutes for my food with her passing it to me without saying...

Possible the worst McDonald's ive been to. Slow service and cold food. Drive through is disorganized and even inside its caos

Been unimpressed by McDonald's as of late. The service is getting really slow probably caused by too much on the menu. Stopped here out of necessity with low expectations but have to be honest and say it was good. Service fast and customer service good. Food as you would expect. Pleasantly surprised

Be prepared for a loooonnnggg wait at what is called a ‘Drive Through’ !!. There is very limited driving to be achieved at this store. You patiently wait to also be informed that no milk shakes are available!!??. Food received as you expect from McDonalds.

Very busy Staff polite Quick service Food arrived quickly Seating areas / tables grubby Toilets very clean

Driving through is meant to be easy not here i have been missing items on more than one occasion well no more as i wont be visiting there are plenty of other places to visit

I purchased a quarter pounder meal and strawberry milkshake at around 11pm last night from the drive thru. I drove 1.5 miles home before I ate it. The fries were stown cold, the burger was not fresh - cheese was ingrained onto the burger. It was like warm, no onion, gherkin, ketchup or mustard!!! Just awful! I will not return.

When people ask for serviettes and the staff argue they've put them in the bag yet they magically disappear when you open the bag .. staff should check their facts and need to extensively improve their service. Especially the girl in the drive through window with the braces !

Slowest drive thru ever. I won’t be using anymore as the last few times the service has been ridiculously slow.The staff handing out the food at the collection window couldn’t give a toss, they don’t even look at you, never mind use any manners. Shockingly bad customer service.Food always luke warm from the drive thru too, disgusting.

Rey tasty. Hit the spot. We only called in here after the pitiful experience at the Brewers Fayre Wheatley Park

You should be sure of McDonalds - this one fails the mark. The one in Standishgate is much better and the staff way more friendly

BIG SHOUTOUT TO MY GUY DAVID WHO SORTED MY PICKLES TONIGHT, window boy said no pickles, want me to ask david? of course i said yes.. comes back, WITH PICKLES! quality

Called for a coffee through drive through

Went here on 13th April 2019 at 9pm I ordered 2 double cheeseburgers and a chicken mayo. Got home and they was freezing cold (I only live in bryn a 2 min drive away) the burgers was hard and chicken burger I couldn’t even pull it apart it had been cooked for that long. Bread really dry! Absolutely disgusting. I tried to ring them all night but it was engaged (they must have had that many complaints they unplugged the phone)

We visited this branch on McDonald's as the usual one we go to was closed. The service here is terrible, young teenage girls are more interested in the boys in the drive through, or talking about hair and make rather than serving customers. We had to wait 20 minutes for food and it was cold when it arrived, our other friend who ordered at the same time had to wait longer and eventually go and ask for her order while they all just stood there doing nothing. I would not recommend visiting this location and I will not be using this branch again. We came late evening, there wasn't a lot of customers to be served, but this still seemed to much for the amount of staff on shift to handle!

What a awful place not been for a while due to it being terrible but I thought since it had been revamped I hold try thinking the staff might of had a tad more training , how wrong was I , good job I always check my order before driving off .

Got the wrong meal and took it back & a member of staff couldn't be more helpful, I had ordered a burger no cheese, I took it back and Aileen was so helpful by getting it changed, nothing was to much for her. She found us a table when we entered and changed my burger with out any problem. Thank you

Well this is the 4th time in a week they have managed to get my order wrong. Went to drive through this morning. Screens at order point don't work so can't check what has been ordered. Then charged me too much, then confused at food window as to what I had ordered. When they eventually figured it out, food was cold and drink albeit wrong anyway, was luke warm. This coupled with very poor customer service. I don't appreciate someone young enough to be my child saying, "that ok for you darlin". Earns them worst McDonald's in region award.

Chips cold, stale, warm and flat coke

Never have I felt the need to write a review so soon after visiting a place. I took the family on for a little treat after a day of Christmas shopping and was absolutely appalled by the whole experience. The ‘restaurant’ was dirty, bins were overflowing, toilets were DISGUSTING! When our food finally arrived (we chose table service) burgers were cold. The chips were vaguely warm which was a bonus. My latte was almost cold and when I went to exchange for a fresh one I was met with 2 queues; 1 for orders and another for complaints! The atmosphere was dreadful due to the number of people complaining and swearing due to incompetent staff who had no idea how to talk to customers. My replacement latte was equally as cold as before by the way. We couldn’t wait to leave and I wish I’d never bothered to go in! Serious improvement required!

I appreciate the complexity of running a 24 hour operation, but having visited tonight ( early hours of Wednesday 21st November around 1.10am having done a 11 hour shift myself). I find it staggering that my response on the drive thru is that they are unable to take orders as they are on handover/till change. This is not the first time this has happened at this place. I'm not going to lose sleep being unable to eat my order, but seriously McDonald's you need to sort this out. So do other businesses close during handover of staff? Nope.

Just an opportunity to say thank you for the cup of milk I found I had when my supposedly cup of latte arrived home.

Hot Big Macs here Unlike another McDonald’s I use to visit Kids are more than happy eating here Lush.

Visited for breakfast at the busiest time, just before changeover to main menu. Food was ok tho. Fresh and hot as expected. Sausage and egg mcmuffin, hash browns and a brew. Just what the doctor ordered (?!)

Worse McDonald’s around this, always make you wait for you orders and the food is cold most of the time. Orders are never correct!! Go to the Newtown one instead 👍

It happened to me today, when I was trying to make an order via the ‘drive thru’ one staff who claims to be a manager, told a colleague that I shouldn’t be served, I can go somewhere, as I was leaving he said “ we don’t even serve people of.......” what a shameful comment!!

The worst McDonalds I have been to. One person serving despite a cast of thousands in back, more bothered about looking after the Drive thru customers. Food luke warm and an item missing. When I went back in to tell them I was asked if i was sure it was missing.......er, yes!! My review seems to echo a continuing theme with this particular McDonalds.

Unhelpful staff on drive through, food cold when it arrived so not sure why I had to wait so long as it wasn't to cook it, won't be coming back.

Appalling service. EVERYTIME we use this branch there is something with wrong or missing from our order. Because we use the drive through, we can’t always check our bags before we leave. Food and hot drinks sometimes cold. Basic customer service wouldn’t go amiss here

Called here for coffee. The drive through was busy but it was raining so used it anyway. There’s no canopy so it rains in when your ordering, paying and collecting.

honestly this is the worst McDonalds in the greater Manchester area. the customer service is absolutely appalling! not to mention that the food is substandard even by McDonalds standard. I'd much rather go 10 minutes completely out the way to saddle junction.

AWFUL customer service. Came here with 2 of my friends. After ordering (1 medium chicken legend meal 1 large chicken legend meal and 1 wrap meal), we realised that the staff discount was only valid on the medium chicken legend meal. At the till, we asked if it was possible to change our order as we would rather have had the discount. The kind server said that it was not a problem. After amending the order to 3 medium chicken legend meals, 2 with cool mayo and 1 with spicy mayo, 1 medium Coke Zero, 1 medium Fanta and 1 Belgium frappe, we continued to the final till. We received 1 large Fanta and 2 Belgium frappes. Not what we ordered. We quickly explained the problem and swapped 1 Belgium frappe for 1 medium Coke Zero - still being charged for the more expensive drink. We were asked to wait in the waiting bay which was not a problem for us as we did change the order. After waiting for about 5 minutes, a man came with our food and we had chance to look at the receipt. Instead of 2 spicy and 1 cool, we received 1 spicy and 2 cool but at this stage we thought it was too much hassle to even mention. As we thought, we had been over charged. We explained this to the man and he said he will calculate it on the till to check. No problem. A shift manager, unfortunately did not have chance to look at her name as she was jumping about, came storming over to us. My friend started to explain how we have overpaid and got completely shut down by the woman who stated she 'didn't even have to give us the staff discount as my friend didn't state which restaurant she worked at' (not a thing we thought necessary to state unless asked?). My friend tried to explain the situation again but the woman did not want to hear it as we had 'changed our order 3 times' (we actually only changed it once and was told this was not a problem). The two boys who served us were pleasant in service however the woman who came out to us in the car stormed off without listening us at all. There was no negotiations with her and she really was not interested to hear us out. No exaggeration. The issue did not get resolved she just WALKED OFF mid conversation. I have never seen anything like it. What a rude woman who lacks basic customer service and communication skills. We left being over charged and left with confidence that the manger was not going to discuss this with us anymore. Unfortunately none of us remember her name but she served us on Wednesday the 27th of September at about 13:45 and a shift manager at the Wigan Marus Bridge franchise.

I pass through here every morning to purchase a coffee on my way to work. Not only is the service appalling slow it's hit and miss as to whether they are serving coffee or not! I'm fed up now of taking the chance every morning to see if the signs are up "sorry not drinks, "sorry no coffee just tea and chocolate".

I don't usually stop here for coffee even though I pass it every day on my way to Warrington where I usually get my coffee fix. I was pleasantly surprised that the same regular latte is 30p cheaper here. £1.39 instead of £1.69. Only downside, there is no canopy over the drive through so you'd get wet whilst paying!

A fifteen minute wait for a white coffee.

I go to this particular evil ronalds every other thursday after a night shift with a few colleagues just to...

Esperar 15 minutos en un estacionamiento para la comida. Servicio pésima. Cada coche en el parking esperando por la comida. No volveré

Once again a trip through the drive thru ends up in a u turn and 10 minutes in the restaurant waiting for the staff to get us the right order, the only thing that was correct was the drinks, our order was mixed up with the car in front of us, ok this may be a simple mistake to make but they've been running a drive thru for long enough now to get the hang of it, it does make you wonder if they do it on purpose because they know most people won't come back, we nearly didn't as we were in a rush but the order was nothing like what we ordered. Sort it out Mac Donald's.

We called here at the end of November, the store was quite busy, but the queue soon disappeared. very clean, and helpful, friendly staff.

Staying at the nearby Premier Inn and did not fancy their full cooked breakfast which now costs nearly £10 per head. Quick breakfast Mcmuffins / wraps and coffees all round and we were soon on our way again

I came here as a treat for my son never again.. I'll use the one at Newtown in future .. I walked in to all I could call a youth centre..kids everywhere throwing bottles of water waiting around for more kids to turn up.. And not 1 member of staff told them to stop.. It was asif they are allowed to use this as a youth centre.. Every table was filthy crisps and straws been thrown and left.. Very disappointed in this as food was still up to McDonald's high standards.

Always attentive staff and very pleasant even when busy :) The food does go cold fast on takeaway but that is a Mc Donalds issue .

Over the last 2 months I've visited here twice around 7 pm and both orders were short after I had pulled away.surely it's not difficult to tally a receipt up with what you are putting in a bag?

Surprised by the really polite service and speedy food. Served with a smile. Made queuing ok. So thanks Georgia (name on badge). It's always good to have fantastic service wherever you go.

I had little to complain about on this impromptu visit following a trip to a friend in Wigan. The restaurant was clean and the service fine. Sadly, the food was not great, but it filled a gap...

The food here is the same as any Mc Donalds but check your food before you drive off because the orders are wrong frequently.

The staff are very nice and the place is clean but I sometimes call for breakfast on way home from night shift and the number of times they get my simple order wrong is shocking, and they only half fill my large Hot Chocolate and sometimes that's a plus cos it tastes like dishwater.

For some reason I keep going back to this shambles of a macdonalds and it never fails to disappoint. It must make a fortune in not giving people there right order. I have complained many times but I think the management are in on the ripping of off customers

This MacDonald’s is situated in a business park right next to a Sainsbury’s Supermarket and petrol forecourt.It was 11am and the restaurant was relatively quiet. I ordered a Big Tasty Meal, a Big Mac Meal and Chicken Nugget meal. However, this did not arrive until at least 15 minutes later with just an apology it had taken so long. But, it was not busy!The meals were ok.This is the second time I have been to this restaurant in the last 3 months and it is always so slow for some apparent reason in delivering the food. This happened last time as well.