McDonald's in Wigan

Always later than originally says and food warm to cold

Order food for delivery when it arrived it was freezing if this was a normal food place it would last 2 minutes big food chains really do get away with a lot

,, disgusting food slow service rude worker

It was clean and quick in and out

I’m not usually one to comment on this type of industry eg: hospitality/ fast food (if you can call it that). The service in the morris street McDonald’s is absolutely shocking, the staff clearly have zero work drive or basic customer service skills. When watching waiting for my order the staff were chatting across the counters or looking as if they are in fairy land staring into space. I watched my order get sent down the work line with no caution what so ever and it was sat there for 7 minutes before someone decided to bag it and get the fries in (again with the movement of a 100 year old snail). Basically if you don’t enjoy or like your job don’t be in it because you come across as rude and ignorant. And this is consisted with this McDonald’s! Many thanks

Slowest McDonalds in all of Wigan! Tell you to park up and leave you waiting for 20 minutes. Thought this was fast food?

Very Disappointed I had a really bad experience here. The staff was completely unprofessional and behaved very rudely throughout our visit. It felt like they didn’t care at all about customer service. On top of that, the food was served cold and tasted like it had been sitting out for a while. Definitely not worth the money. I won’t be coming back.

One star just because I can't give none. First the emplyoees are very unprofesiional, insolent and bad behaving. The food was cold, never gonna step in this building mainly because of the staff.!!!

One of the worst mcdonalds..... customer service -0 food 0 and cold on top of everything ...

Do you know how excited I was for pancakes and sausage? Well, thr disappointment I felt when I realised there was no syrup or sausage! Utterly heartbroken thank you terrible mcdonalds 💔 No McDonald's seems to ever get anything right :(

Typically order from here and every single time they've forgotten something.

Amazing. The food was a bit late but they gave us a free meal for the lateness of the meal. The food is fabulous and fresh cooked. I definitely recommend coming here. There is as well many seats. Good service. Our waiter was super kind and explained why our food was late. Finally it is clean. Would definitely come again😊

Anyone who lets their children eat this poison should be questioned as a parent

Plenty of seating nice atmosphere and close to Tesco.

Great place, spend time with my grandson.

Ordered my food first thing in the morning, there was just me and 1 other customer waiting for service, one guy was making the food which was ready to go whilst the other customer was waiting to be served, We waited almost 10 minutes to get our food which was ready waiting but 3 other members of staff was just standing around the corner talking and not acknowledging us standing there waiting for our food, if the manager is reading this then get your staff in order, the only person actually doing his job was the cook!

I was waiting for my order 67 mins,just to find out half of my order is missing. Poor

Waited 4 hours for a plain burger

Absolute joke ordered at the kiosk at 8pm waited until 8:45 for my food which was stone cold no apologies or offer to remake food was left piling up until your number came up

Staff fantastic. Site is always busy. Food is fresh and presented nicely.

Absolutely disgusting food was freezing cold chips are barely able to eat them as they was solid and nothing on my order was right? Never ew When asking for help I was told it a third party, this is not the first time it’s something from the specific McDonalds horrible

Fancy spending 30 minutes in the drive through every time you come? This is the maccies for you. M6 at rush hour moves quicker than this dump

Literally the slowest service ever. Staff too busy dancing around with no care whatsoever for people who have come in to store to order. Hideous.

REALLY REALLY BAD MANAGEMENT I ASKED FOR A COFFE AN EXPRESSO THE COFFE CAME COLD AND NO CONSISTENCY I ASK FOR THE MANGER AND SHE TOLD ME THATS HOW THEY SERVE THE COFFE AT THIS MACDONALDS I SPOKE WITH 2 MANGERS VERY RUDE AND THEY TOLD ME THE SAME THING NO BADGE NAME AT ALL I FOUND THAT VERY WEIRED EVERY OTHER RESTAURANT I BEEN THEY HAVE BADGE NAME BUT IM GUESSING THIS ONE IS SPECIAL I MADE A COMPLAINT TO THE HEAD OFFICE AND APPARENTLY THEY TOOK VERY SERIOUSLY. IF YOU DONT LIKE YOUR JOB JUST RESIGN AND GIVE A OPPORTUNITY TO ANOTHER PEOPLE.

One of the only McDonald's in the area that prioritise customers in the shop just as much as delivery orders. Food came out quick and hot which is a rarity from mcdonalds

Uber Delivery Driver Great Staff

We always order out from here even though another is closer as the milkshake machine is more likely to work, and for some reason is usually quicker

No entiendo por qué hay una falta de higiene cuando se trabaja con alimentos. Esto es absolutamente asqueroso pedí una hamburguesa triple con queso y encontré 2 PELOS dentro de ella. Este bastón debe haber sido criado en un granero de los mingers, inventaron redes para el cabello por una razón ¡ÚSALAS! Creo que todos deberían tener que seguir un curso de higiene alimentaria, ya que ni siquiera pueden hacer bien su trabajo. Me voy del Burger King al menos nunca derraman pelos en mi comida allí.

Went to drive through. Took about 10 minutes even though only me there so thought the food would be fresh. Everything cold like it had been sat on the side all day!!!!

BEWARE, THIS CAFE HAS A CAR PARKING SCAM. IF YOU DINE IN AND STAY OVER 1 HOUR 30 MINUTES AND THEY SEND YOU A BILL FOR 50 POUNDS. NOT HAPPY, LOST ME AS A CUSTOMER.

To get home and find your mc chicken sandwich meal completely dry no sauce… what kind of morons do they hire here. You have one job to make food!! Every time I come here the foods either freezing or there is something wrong. Won’t be going again

Worked maccys I've ever been to. Cold fries, hardly any lettuce and sauce on my big mac, bun was hard. 🤢

Esto tiene que ser literalmente el peor McDonald’s del planeta. No recuerdo un tiempo en el que no haya tenido que esperar más de 20 minutos en el aparcamiento para una hamburguesa con queso, e incluso cuando llega hace hielo. El peor servicio del mundo, embarazoso

The food is either freezing or hot but the service is as you’d expect from McDonalds

Don't visit on two consecutive days.The car park will record your vehicle entering On the first day and when leaving on the second day. They will omit the other times and serve you with a parking fine for parking overnight. Scam?

Servicevwas slow but the food was cooked fresh. The fries were very hot. Nice restaurant with plenty of space and very clean.

Worst McDonald’s ever , the staff are extremely rude and the service is very slow. If you want hot food and quick service visit the Plattbridge McDonald’s which is 10 minutes away.

Slowest McDonald’s I’ve ever been to

Staff are shocking! Just waited 40 mins and questioned why to get the shutter slammed in my face and zero food. Despite just asking for a refund, very rude staff and would not employ.

Fast service and quality food as usual, if you order the app, it saves a lot of time

El servicio fue IMPACTANTE la presentación de la comida fue HORRIBLE y la comida sabe a cartón no recomiendo aquí ir kfc en su lugar no hay trabajadores aptos

Long wait for food, food was freezing when we received it, still hasn't changed but actually got worse, Mcdonalds pull your finger out This is for Morris Street

Staff can't be bothered, foods always cold and usually get my order wrong and its by far the slowest mcdonalds in the area. I avoid this mcdonalds as it's always a let down so tend to go platt bridge nowadays. It's not hard to make a double cheese burger with no bun, yet every time I get it it's wrong in a different way. Also not hard to out the cheese on top instead of on the bottom so it doesn't get stuck to the box. Fries have never been salted so always cold and tasteless. And for some reason it doesn't matter which speaker you go to you always have wait for ages for someone to take you on.

The service was extremely slow. I waited 25 minutes for my order after ordering on the app and arriving at the store. It seems that Just Eat and Deliveroo orders are prioritized over in-house customers. To make matters worse, items were missing from my order.

During busy dais if you exceed parking time you will be charged.

Nobody is ever at the tills been waiting for 10 Minutes girl

Absolute poor customer service, always missing items on the drive through.

Took absolutely ages to get through drive thru even though it was a Monday at 11.00am

Long wait for order inthet car park at the drive through.

Ordered through uber eats but when it came MY BURGER WHAT I SELECTED AS PLAIN CAME WITH EVERYTHING ON IT WHAT IF I WAS ALLERGIC if there was 0 stars i would of rated that

Not one for complaining but I queued up for 15 to 20 minutes today in the " drive through " placed my order then eventually got to the end to pick up my food and was told that my card was declined ( enough money in the account by the way) . I was asked by one of the staff Anna for my bank card so she could take it and scan it again. I really don't think they should be doing this as I could be giving my card info to anyone. I was then asked to drive around again or come into the restaurant didn't fancy waiting another 20 mins in a queue so drove away. I recommend investing in a wireless card reader instead of asking for people's bank cards. I will not be going here in the future.

Chips are always white every time you visit is it so hard leaving them to cook 5 minutes longer? would not recommend this if you're a chip fan.

Plain??? I order a mcCrispy meal and they give me a pain burger with nothing on it. That isn’t a McCrispy…. Annoyed

I always order my breakfast here from the drive through. Every single time they ask me to park up and wait. The last 2 times I've had to wait over 25 min for a sausage and egg muffin. Not really what I would call fast food.

It's a Wednesday night 9.45 and we are just going to pick my granddaughter from the local theatre and thought I'll get a cup of tea while I wait for her to come out

The drive in is always really busy and the people using it take forever so it's not fast food you might as well go inside and order it's that slow

Terrible been waiting for 1 hour and half for food and still my order is wrong

this place is a joke, walked in ordered at the touchscreen and there is no paper in the printer then been waiting about 25min for few cheesburgers and fries, finally when food came everythin was cold and really uneatable. defo won't be using this place again. avoid !!!

Terrible servicio, conducir a través tomó 30 minutos. Impactante experiencia. Quería ser comida rápida, pero podría haberlo hecho más rápido en mi propia casa. No uses drive through.

This McDonalds has got to be the slowest serving drive thru I've ever been through. Consistently slow service.

Hot chocolate was disgusting and so was the toffee latte

Got my order wrong! Only realised when opened the bag and left! Rookie mistake!

Youve got some really hard working staff and then one lad with tattoos and glasses who is dancing in the back and has a terrible attitude! Train your staff

My local maccies. I honestly don't remember the last time I that went through the drive thru and not had to park up and wait for food. It's been 20 minutes this time and still no sign of it. How can a McDonald's not have burgers and fries ready?

I can't recall a time I ever had hot food from here.

Spent 25 mins going through the drive through to end up with hot chips & cold burger falling to bits, seems they don't do fast food anymore

I went to a Turkish takeaway that cooked 2 chicken kebabs and 2 pizzas fresh in front of me, in less time than it took the single celled organisms you have working here to get some pancakes and an egg muffin (complete with eggshell). Also, please teach your staff about the importance of personal hygiene when working with food because there are people serving on the till that are going straight to food prep without washing their hands. Minging.

Excellent 👍 service amazing and very clean and friendly

Rude staff . They don't have experience with don't care .they can't serve order without missing..

So slow! Someone in there had waited half an hour for their food. Took 20 minutes for ours to be ready and then it got bagged up instead of being on a tray. Only the manager was apologetic. Rest of the staff looked like they couldn't be bothered being there. £5 meal deal was tasty though.

The customer service and drive thur are appalling 4 times we tried the same drive thru, appalling place

Honestly every time I come to this maccies something is wrong, and I never complain but it’s beyond a joke, totally understand if you have to park up and wait for food, but 20 minutes and cars who where after me at the drive through with larger orders get their food before me, to the point where I’ve had to go in get my food myself, to then drive home, no sauce wrong burger and 5 nuggets? My 5 year old can count to 5. Never any straws or sauce was stupid not to check my food before leaving as there is always something wrong. Don’t have this issue at other Mc Donald’s.

Always friendly staff. Although if you walk in and order these days it seems like the drive through and uber and just eat get dealt with first. I stood waiting for 15 mins. Hardly fast food

Good place to eat and the staff are lovely

Never known a McDonald’s as bad in my life, the staff are always talking about pointless things when you can see your food ready to be bagged up, and the drive thru you always have to park up because nothing is ready, waited 15 mins yesterday on the car park for a simple meal, when my food finally turned up everything was cold, made a point of putting this in my social media to which I’ve had over 10 people message saying how many bad experiences they have had too

Drive thru wait times are completely unacceptable, it eliminates any convenience that drive thru should afford.

Quickly served Pleasent atmosphere Drive through was busy

Always busy, not really clean. The tables are dirty and you have to wait a long time for the order. Something there change, before was nice and cool.

Never again, food was cold...kids serving couldn't care less..

Slow service as usual at the drive thru. Cold food too.

Quick fast food at a great price. Table service within 5 mins

Great place, good staff and delicious food. The service is pretty good at times. But other time they are a bit bad these are very rare occasions. Last time I went it took 20min for a banana milkshake. The food and drinks normally take 5min or less. McDonald's is a great place to get food for the family or as a treat for yourself.

No estoy muy contenta con sus servicios, ya que pedí un envoltorio de chile dulce y vino con 1 pieza de pollo y el resto fue envoltorio. Estaba muy molesta, ya que realmente me rompió el corazón, ya que he estado anhelando un envoltorio todo el día, pero ahora estoy muy desconsolada y no volveré a visitar a estas maccies nunca más. Xoxo gossip girl

Hi, Very good place for family gathering..

Never seems to get your order right, chips are always never cooked. A lot of the time things are out of stock or the machines are broken. Its just the worst maccies around

Staff too busy with their backs away from the counter, slow service, missing items just a standard day at mcdonalds really

Often have missing items on delivery,as have others that have mentioned, rude staff

Not very friendly behind the counter Fast food doesn't really register here, staff seem to focus more on drive thru orders than those of who are inside.

Order wrong 8 out of 10 times. Plus chips where raw deffo pulled out the frier before timer stopped 08-09-24 tried there again went through drive thru was told no milkshakes or mc flurry made a call to the store manager was in within 5 minutes all was working

Food was cold and dry when arrived, they sent large chocolate milkshake instead of large hot chocolate, keep sending small m flurries when we pay for a large one.

Think there needs to be be some training here Brown sauce is Brown and not Red and Brown Absolute disgraceful

Quick service, food was hot and not squashed as is usually the case, plenty of seating, very clean place.

There was a slow queue, no one in the payment area and the breakfast muffins are shrinking so not the best experience

The food was very fresh and really lovely coffee.

Fui al baño y apestaba ya que no se había limpiado durante unos meses, todavía había una trabajadora en forma y ella lo conseguiría.

Wrong order I’m unhappy 5 times u did this I’m constantly asking for a refund and I don’t get I’m really angry with u guys I thought u would do better job who ever the manger is need to change the staff I’m unhappy will all the services that I get with u

Cold the place not the food and had to wait a long time. Sure the breakfast buns have gotten smaller. Poor.

Can't even give me the toffee late I ordered and paid extra for food soaked in grease under no illusion maccies isn't bad but jesus my lips are slipping off each other trying to talk. Slow staff walk round like zombies don't like your job? Get a new one

Great staff here. Look after their customers very well and have a fantastic approach to customer service. Keep up the good work

Just used the Drive Thru after an exhausting night at work to cheer my morning up with a mighty Mcdonalds breakfast muffin meal. Let me be blunt, it was absolutely disgusting with no care in the world given, Full of grease, floppy undercooked hash brown, no milk or sugar in the bag for my tea or my partners coffee!! This business may be global and earn billions but as a local I can wholeheartedly tell you that unless you change your attitudes we will all never return. That makes a big enough financial dent over a few years to that Mcdonalds….”Get a GRIP” Just been into this store WOW the difference of eating in!!! Staff pleasant the food was piping hot, we had a double qtr pound cheese burger meal……..5 stars 🌟 🌟🌟🌟🌟 so much better than drive thru and delivery.