McDonald's in Wigan

Found 4 hairs in one burger missing our double big mac and sauces and when we try to call they don’t answer or hang up absolutely terrible

A bit slow not many queuing only two cars in front of me but seemed to be waiting ages.

Every time I visit just after midnight they are always making excuses to why they’re closed for an hour or so… “system update” seems to be a regular occurrence! I’m sorry, but having worked at McDonalds myself many years ago I highly doubt that, they weren’t daily! It’s excuse after excuse, so maybe they need to take that “open 24 hours” sign away as this is not the case! On several occasions now over a few months I’ve been and have been let down by this and seems by other reviews I’m not the only one.

stop by to grab a bite to eat with my other half and compared to the runcorn branch the timing and how the food wad presented was amazing, there was nothing missing from the order, there was no asking if my order was coming soon, alot of this does happen in the runcorn branch asking were my order is and stuff missing on the order so for this branch there doing something right

Extremely annoyed. Mcdelivery missing items. User eats phone number left me on hold for 20mins only to be told they would not help me and I have to speak to McDonald's, tried contacting McDonald's customer service, they tell me to speak to Uber. NEVER ORDERING THROUGH MCDELIVERY EVER AGAIN. GO F YOURSELVES

Always seems to be an excuse to close it at night even though it's a "24 Hour" branch. "System update" , "cleaning the grills" , "setting up for breakfast" Every time I've been its always a different exuse and never open. Very poor. I'd drive an extra bit and go to stonecross or Tyldesley rather than waste my time here.

This restaurant can never serve you during the night, always an excuse to why

Absolute abomination. Got a McRib and a Mcflurry. The McFlurry had caramel sauce all over the outside so now everything in my car is sticky. The McRib, they put the BBQ sauce on that from a distance and mainly on the outside of the burger. I won't be returning here again. Worst McDonald's ever

McDs,not much to be said really

Only issue was having to wait. When food was presented the hot drinks had cooled down

14 mins from order for food to come and then food is cold

One of the best in the UK 🇬🇧 the staff are always friendly and smiling 😃 and so nice.to tall too the food is always been hot and fresh the just need.to add salt 🧂 to the hash hashbrowns

Typical McDonald's with Drive thru. Nothing fancy, this location can be very busy during the usual peak times, dinner, tea and weekends. The staff are average not overly friendly. Overall it's a good fast food chain location in the retail park.

Not a good day at Leigh Asda McDonald's it took 20 minutes to get food then it was cool, The staff where stood about chatting no one cleaning up, we where in more than one hour and the table and floor next to us never got cleaned even though we and others told staff at the counter about it, some other tables where the same. Sorry to say we won't be going back.

I'm afraid this branch is a bit of a letdown as McDonald's go. The branch seems more concerned with looking after the UberEats/JustEats orders much to the detriment of inbranch customers. This manifests itself in slow order completion. The staff in fairness are pleasant and the place clean. The food is adequate mostly but our order was short of two items. It's two floors provide lots of seats and the toilets were clean. It summing the branch is suffering somewhat by the increase in online ordering services and could really do with addressing this.

it was cold all of it , not acseptable

Ordered food at 1.14pm, delivery stated 15-30 minutes, food arrived stone cold and stale 1 hour and 15 minutes later. The chips were under cooked and freezing upon delivery and thrown straight in the bin, fantas were flat with no fizz and the burgers looked like they have been thrown around the kitchen before being boxed. Had two bites out of my burger and that went in the bin too. Never again will I order online from McDonald’s,

You forgot my order and the time kept chainging

FOOD WAS COLD,HAD TO MICROWAVE IT AND LOOKED LIKE IT WAS ACTUALLY THROWN TOGETHER FROM ABOUT A MILE AWAY.

food was ready for 17:00 didn't get picked up until 18:00 and for the 4th time mcdonalds didn't send all items ordered and the ones they did order was made wrong

Tasty food,all correct, very pleasant delivery driver

none of the requested dips arrived with the select meal

I’ve eaten McDonald's for over 40 years. Yesterday @ the McDonald’s @ Leigh Parsonage Park I had the vilest food I’ve ever had. It was cold, the order was wrong & the service was embarrassing. I regret not complaining. However, they won’t be getting my money from now on !

I waited for my food for nearly 2 hours. my food arrived very cold. the delivery driver said its nit my fault blame McDonald's I had spoke to mcdonalds and the order was assigned to the driver for over an hour. why do you employ people who can't manage there work load who don't have manners I've made a complaint with mcdonalds and now with you. this is ridiculous. my foods in the bin I want my money back and I will be using uber eats from now on. and I don't want credit I want my money refunded.

Terrible one of the worst Mcdonalds ever. Food took ages from order to serving and when served both the burger and chips were cold I should have returned the food and complained but couldn't be bothered. Staff hanging around chatting rather than working.

2 hours late and didn't get my sons happy meal!! absolutely disgraceful service. I'd have rather my food not come, should be ashamed!!!!

If I order sauce, I expect to receive it. This is the third time you haven’t put it in the bag. How hard can it be?

I had to wait nearly 2 hours for my food ordering tea for my children and once it has arrived it is stone cold this is unacceptable

Order delivery time kept getting put forward. Freezing cold fries. No straws for drinks and no sauces. Gone off lettuce on my burger

Why do McDonald’s find it so hard to include the dips that form part of the order. The salsa dip is the only thing that makes your bang average mozzarella dippers taste ok. Please be more mindful, you get it wrong more times than you get it right.

Order was over a hour late came and was stone cold

The worst McDonald’s any time of the day sat here now at 9pm for 40mins a joke and I call in for a coffee in the mornings and no better very very poor service

Wrong or missing food for the 3rd time ordering.

Normally food come hot &. Fresh but tonight it came over 2hours late & freezing cold & not edible kids refused there meals, I was also looking forward to trying the new Philly cheese stack but that also came cold very very disappointed ☹️☹️

food was so cold wasn't even edible

Greasy food, delivery time kept changing to late and later

Took over an hour and half since order placed food went opposite way to me first so took longer and was very cold when delivered

From ordering to receiving the meals was 30 minutes. Order was on the ‘collect’ screen so long before being called that I checked the order on receipt and found the burgers cold and sent them back to be re-made. Ordered double Quarter pounder and was served a single Quarter Pounder so had to send it back again to be corrected. Fries jn the meantime were now also g out by cold… Kitchen seemed to be in a state of chaos with many burgers sitting under the lamp in the chute and lots of drinks & ice creams sitting on a stand. McFlurry ice creams were sitting on a stand the entire time I waited so cannot imagine they were very frozen …. Overall very disappointing experience.

I ordered my food at 12:58 and have only just now received it 15:04 that’s ridiculous. I’ve had to give my kids something else to eat instead

food was okay but not exceptional! most of it was cold, to be honest it's not worth the price but edible.

absolutely ridiculous waiting time, first I put my order through waited 20 minutes for it not to have gone through and then I had to wait another 20 minutes for a puny little chicken burger. absolutely stupid and the staff didn't even know what they were doing. sort it out

My order contained one meal and a cheeseburger, only the cheeseburger arrived. Won’t be ordering again.

Ordered a chocolate milkshake and recieved the smallest cup they have with a quarter of it filled! What is that about??? To top it off, no straw to drink it! Get a grip parsonage staff

All good,wrong drink sent but ok

The Twix coffee had obviously been standing a bit before we got it as the cream had gone. The burger also looked like it had been thrown together. The floor staff was fabulous though. There is also good access for wheel chairs with a lift to the first floor.

Food took ages to cook and was barely warm

Well where do I start ! Ordered a mc crispy ended up with a mc spicy, the Big Mac was cold , fries were stale , ordered a strawberry milkshake and got sent a vanilla. Paid for sauces didn’t get sent any. Shocking.

Driver had a go at me for sitting for 30 mins waiting for me, when he was on a completely different street and had put it in satnav wrong so i stood outside my building in rain waiting for him to figure out the right street!! He then had a go at me telling me he was waiting at another street and said i put wrong address in when i didn’t. I have anxiety and always worry when being around people especially not ones who are rude and confronting. Food was cold but not mcdonald’s fault.

absolutely stone cold the whole order!! Absolutely ridiculous

Over 20 mins to get 5 cars through the drive through, nobody out front apart from one person appearing after a few mins to pack a JE order.

so the driver knocked at my door I had to find the keys to open the door and the driver left my food outside on the floor on the wet floor and drove off. my food was wet and cold and I was missing items

Took over 40 minutes to deliver and when it arrived it was cold and I was missing a straw for my milkshake

The food was cold and soggy? I appreciate it’s delivered so it’s not really that it is cold but it should be edible?! Burgers were put together very badly and didn’t contain sauces, onions, pickles?? Won’t be rushing back.

The food that arrived was a lukewarm temperature at best. Most of the items I had to microwave again, and they also provided the wrong item in my order, instead of the one I ordered.

Really bad service and behavior

it was late and cold I wont order for myself again from macdonalds it was atrocious

Honestly, I don't know why I order from them. Food is always cold when it gets here. Items either wrong or missing and delivery staff can't understand simple instructions!! The only thing they're good at is predicting when your food should arrive.

every thing I ordered was stone cold 🥶

Cold food delivered late as courier parked up and waited for other orders. Ice creams were also melted

Ordered a coffee and got a coke, I can’t drink coke. Food freezing cold!

I ordered a big mac meal and the big mac was missing and my food was cold and my drink was half full as the drink had spilt in the bag

Wrong item delivered again, but I suppose that’s an improvement on the last time I ordered when all I received was drinks and ice creams, no food whatsoever. There was even a sticker on the bag telling the staff member what to put in it but they still put something entirely different, and of a much lesser value in the bag instead.

sorry but half the workers here actually need a hearing aid and some glasses from spec savers. DO NOT get this McDonald’s when on uber eats or any delivery place. it will come stone cold 99% of the time. what sense does it not make when i say PLAIN DOUBLE CHEESEBURGER. not a double burger with NO CHEESE but everything else (ketchup, onions, etc) some of these workers are genuinely deranged if they think this is the right way to server someone. oh yes let’s just throw the chips in the bag upside down and throw the burger together (your burgers are literally built like the leaning tower of Piza.) and where are the gloves? like we know you hate your job but atleast try to make our day a little bit better instead of ruining it because your days going bad!!! hope this helps! 🫶🏻

Very disappointed, fries are not cooked properly. Full fat coke when I asked for Diet Coke, no straws for the coke and milkshakes. My ice cream has bits on it when I asked for plain ice cream .

Cold food watery shakes missing drinks and fruit bags

Food was cold and had to be microwaved

very fast polite delivery driver food was hot

No sausage in egg and sausage McMuffin, and no jams with the toasted muffins

Absolutely stupid must have some stupid staff working inside asked for sweet and smoky BBQ sauce and it's arrived without it so that's almost 3 pound wasted not the first time it's happened some other items where missing aswell getting real sick of ordering from maccies sort your staff out

2 hours late, couldn't cancel the order online. Called the restaurant after an hour they didn't have the order but just eat said preparing food. Got food elsewhere then 2 hours later there is a knock at the door and the food turns up. No refund eithe

everything was freezing, not just cold but freezing cold. obviously made the order and didn't have drivers. even my coke was warned by the food, Completely Inadequate.

Technically the order “wasn’t late” but ordered at 17:04. The delivery time kept getting set back by 5 minutes throughly the hour prior to its arrival. Arrived cold. Fries barely cooked, and cold. Everything else cold too.

Lovely driver very cheery let down again by no sauces … I will say again,why ask what sauces u want when u NEVER get them 🤔 come on Maccies sort it out pls

I ordered 2 chicken nugget happy meals and received 2 fish bites happy meals. I also ordered 3 chocolate brownies however received 1 and a cookie.

order a milkshake got strawberry carton of milk ???

Not delivered and says delivered am absolutely fuming

Food was cold and thrown in the bag one of the burgers was not in the box and the gherkins was on the packaging

40 mins from drive through to getting food. Fries cold

Queded for 15 minutes on the drive through was told at the intercom another 15 minute wait on food with no explanation. Went to place my order at the first window, no Philli Cheese stack available as ran out of the sauce. It's only just come on promotion, talk about poor organisation from management, stuck in the drive through queue waiting to exit empty handed, joke!

Sat waiting for over an hour watching the delivery time get later and later only for half the order to be missing and what did arrive was stone cold. Worst service ever

always missing sauces even if it comes with the meal and no one to claim for the sauces even though they charge for them

not the delivery drivers fault fries where undercooked really bad

All arrived hot n tasty, pleasant driver.

coke split all over the bag of food. food soggy and un edible.

Wasting our time at night time we just came to collect the oder an they are saying system is updating can't give you oder always problem with system it's 12: 30 I went to collecting please close the restaurant don't waste out time an fule . Thanks

The delivery was perfect but the way the food was cooked was horrendous tasted like cardboard

all the food was cold. expensive RUBBISH

Food absolutely vile chips rock solid food freezing drinks warm

Big Mac was OK, but I don't know if it was ne but the burger looked smaller and thinner?

my drinks got took from the boot of the car aand spilled everywhere so my milkshake had cola in it and my coke spilled on the floor so not had any drinks

Chips and burger was freezing had to be warmed up

The burger shows cooked at 2241hours (6 mins after I ordered) but only handed to courier at 2300. The other items were fries and apple pie. ALL ITEMS COLD. Fries less than half full. Ridiculous

Meant to be 24/7 service and yet continue to keep closing after 10 for maintenance or is open for deliveries but drive through is closed and will not let customers into the restaurant - worst thing is employees can see customers outside waiting for an explanation and they ignored us.

Awful, never turned up, got charged for delivery and not refunded in full. never again!

Very busy, service was slow, doing drive through and internet orders first,

Service was terrible and collection Service needs updating for customers receiving food and when I ordered food I didn't get all the food that I'd ordered and paid for.

Food was missing items, was cold when arrived and delivery driver was rude, didn’t have a clue what he was doing and made me wait 15 minutes before giving me the order stood on the front. Absolute joke!

given wrong order- took an extra 20mins although we didn’t get food we ordered.

All the food wasn’t there and orders wasn’t correct.

don't have the audacity to charge extra for "flavoured milk" when it is a child size carton