McDonald's in Wigan

Ordered on the app they didn't receive it . Reordered at the window they missed two items of the order

Love going to this place cos it's quick service and the food is great

Good apart from kids not using the business on push bikes causing a hassle , and taking up seats and not Dining.

Fantastic service V good food and atmosphere enjoyed myself

Standard McDonald's quick service

After queuing for 10 minutes for my drive through order at Stonecross with a line of cars behind me, order was wrong.How can someone forget to put the burger in a kids happy meal?

Always friendly staff and good food

Bad experience, forgot to put my nuggets in the bag at first and then had to go back and wait again for the nuggets and then i asked for a plain cheese burger and they left everything on it so that’s money wasted

The worst. Waited 40 minutes at the Drive Thru for food. Missing 2 fries. You may aswell spend a bit extra and go to a proper restaurant, you'll get served quicker!! What happened McDonalds? You used to be family friendly, fast food that was half edible. Now you've taken out all the kids play areas, the cost has increased and the quality has gone down. Poor effort,

Busy drive through but know wait freshly cooked food

Never order again very was cold when we got our order not happy asked for refund

Delivered the wrong order it wasn’t the drivers fault they labelled the order wrong at the restaurant and they wanted me to report but that doesn’t give me what I ordered to fix my hunger does it I’m a wheelchair user and I drive but it’s raining hard and to drive there I have to disassemble my chair in and out the car so I had to go and pick up my order so I’m far from happy as you can tell ☹️

Rubbish.... 25 mins inside to collect a burger after been invisible in 2nd lane on drive trough..

Cold inedible tried warming it but didnt make much differrnce still not good

Why can’t you get a simple order correct mind boggles me

Too busy, too few staff, drive through a mess, toilets worse..Food cold when collected in store.

Really rude girl who gave me my food tonight, no hi thank you goodbye or anything, just handed me my food then walked off, was going ask for some barbecue sauce but didn't get chance as she had already walked away, manners cost nothing

Every single time we order from this store there is always something missing, tonight was an emergency order and still got cold fries and missing items!! Even when we’ve asked them to check the order, still get it wrong

No apple pie, (that i paid for)No sauce, No straws, no serviettes. that's poor.

Easy experience, order was accurate and delivery efficient.

ordered a milkshake and sauce and not delivered

Ordered at 13:10 and delivery was expected between 13:30

Absolutely shocking, no sauces, half the food missing no straws, the food that did arrive looked battered!!! WILL BE SPEAKING TO LANCE ABOUT THIS…

Terrible. Food is awful. I thought all McDonald’s food tasted the same but evidently not. Always items missing and cold food.

Ordered food on the app at 9pm. Drove in at 9.20pm to be told to park up. 20 mins later, food came out. It wasn't particularly busy so assuming they prioritise Uber eats etc. Not one of the best run restaurants

Meal was cold, Big Mac missing from the double order. Disappointing for items to be missed on a small order.

no sauce or straws ruined the meal

I ordered a breakfast roll and was missing the egg always nothing wrong overtime I visit will not be returning

Food came absolutely freezing cold and a salsa sauce that I did not order was split all over my food. Chicken Big Mac box was open and lettuce everywhere too.

food arrived cold with missing fries and sauces went straight in bin rang them and manager sounded about 18 and didn't even care all he said was complain to just eats that's our policy what a joke

Chips were cold, drink split everywhere, no sauces

Food missing from order, recorderd and paid for the missing items, only for the order to be cancelled.... Not by me!!

burgers was cold and hard frieswas cold and ice cream was melted

Food was stone cold and uneatable. Absolutely disgusting and vile. Would like full refund considering none of the food was eaten. The food was that cold it was hard. Disgusting

ordered 2 drinks, both came with no straws ???

Burgers looked liked they had been dropped and the chips were half empty and very cold

food was shocking. chicken was dry and cold. The gravy was cold and small The chicken bites in BBQ sauce were dry and hardly any sauce. they put my order time back four times. I only live a few minutes away in a car ??? ridiculous rubbish that cost a fortune. 2.99 for a small gravy is an absolute rip off I am surprised they are still open.

Forgotten one of the main orders and chips where only half full not sheets at all

food was cold and items missing

It said preparing order and driver at restaurant. But it kept pushing the time back constantly. I eventually rang the restaurant. And quite frankly, they weren’t much help. They told me to cancel and reorder why would you do that? And risk it happening again when I’ve got grandchildren waiting for their tea before they go to sports club. Terrible service.

Don't go Saturday afternoon... like youth club ... and mess everywhere

The food was freezing and i was missing both drinks

Really no point serving a mcFlurry 15 minutes before the main meal, then the mains with warm rubbery fries. A sad experience.

Order incorrect didn't follow simple instruction

2 burgers and 2 fries were freezing cold. Drinks were warm with no ice like they’d been sat on the side for hours. McFlurry was melted. All in all rubbish!!

Managment are polite but lack managing who they have in work, long ques, staff hanging out of the serving hatch talking to friends, wrong orders, the list goes on. If they cant manage what staff they have in when its not as busy, im not surprised the cant when its hectic. Nothing fast about this place at all. The Worst Mcdonalds ive ever visited.

Forgot items from order in delivery, not surprising most McDonald’s do. Very irritating to them just get offered a refund and no replacement of food.

Stone cold chips and wrong milkshake won’t be ordering again

I am missing 2 double cheese burgers

Comfortably, one of the worst McDonald's in the country. The staff are generally nice, but the management is terrible. Long queues, incorrect orders, unmanned tills. This place is very lucky it has no immediate competition.

Very poor, no chips again. Staff (looked like) a manager not very good on the drive through window. Severely lacking customer service skills

missing 2 Birthday Cake Donut agan

my order has not been delivered and it says delivered at 17.54 and i have been charged for it this is twice its happened to me im never ordering again

where is it, not came at all saying delivered when it’s not

I want my refund put bk in my bank account straight away it doesn't take u days for me to pay you I'm not happy with this every tym I order from mc Donald's I never get what I order I will not be ordering again

when I order food like birthday donuts 🍩 and other food u send me a blueberry muffin wots tht all bout Ur not 2 mins in taking my money but when my orders are wrong it takes days to get a reply this will be the last tym I order I want Ll my refunds put back in my bank account so disappointed

Was trying to from the McDonalds app but I was having issues with it so thought I'd try through Just Eat. NEVER AGAIN!!!! The food arrive 30 minutes after the time the receipt said it had been prepared so everything was absolutely freezing cold and most ended up in the bin.

MISSING 2 2 Birthday Cake Donut

As expected but the muffins buns seemed to be a little on the smaller side.

Food was lovely. Really enjoyed the tripe cheese burger, lots of cheese on it yum yum. Delivery driver was lovely!

The fries were cold and chewy and full of bad bits, the fillet o fish was cold and over done, the curry dips were all missing, and i ordered an apple pie and they sent a chocolate and raspberry one instead, I'm not a happy bunny AT ALL

Typical maccies. No complaints.

Very busy, some staff were very efficient others not so much. Had to wait while the attendant on the drive through took multiple orders in the middle of taking our order, food was warm not hot and slapped together. Oh and guess what, no milkshakes again

X2 4 nuggets and a chips missing from my order!!!

Much better now! Still make you park up all the time tho which is silly, then someone comes out with one order at a time 🤔

Food was cold, fries look anaemic and my drink had no ice

Didn’t receive my full order absolute joke

driver was courteous and rang to let me know he had arrived. brilliant

How the hell, every time i use the McDonald's drive through, do they miss food off the order, then you have to choose between going back and wasting fuel to complain or just losing your money for your order. What type of people do they hire here

This is just like all the other Mc Donald's but the wait for food isn't always too bad, and they don't seem to have the uber/just eat waiting problems that other Mc Donald's have, we're your made to park up and wait while they prepare all the uber orders before yours ☹️

Absolutely terrible place to go for food, food always missing items,can't count how many times they don't have the milk shake machine on (clean it and turn it on), rude staff always blame delivery drivers when something is missing and they pack the food. I'd avoid and travel out for a better McDonald's..

didn't receive the full amount of food

didn't get the food just drinks ?

Order wasn’t delivered! No contact number says delivered and not! Hope the deleiverh driver enjoyed my maccies and he owes 30 pound

Clean environment, friendly staff.

i didn’t receive my whole meal. we didn’t get any of our chips

They don't get it wrong anymore

Food good, service okay but long wait

missing all the chips. missing all the donuts. just burger and drinks delivered.

We went today (1/08/2024). Had breakfast very nice, the order was correct -cant ask for much more

When they called the burger mc spicy they wernt joking 🤣 but it was amazing rlly warm food quick delivery time nicely salted chips and got everything right on my order

The worst restaurant I've ever experienced. The staff are clearly operating with I.Q's below 80. Coke with no syrup - check. So much sauce on burger that is seeps through box and bag, Reheated brown yet cold fries, missing burger and straw - check

Been here, and still here over half hour for a breakfast wrap. Lost count how many served before me. Now on 30 minutes. Been advised "its on the line" without apology whilst several others are served. So very bad. Don't come if you're expecting fast food.

Ordered 4 burgers and got 3. It shouldn’t be too hard to count to 4

Happy that I got my order correctly and for it to be delivered on time 👍

It's shows 15-20 min before ordering not 40 minutes, lying to us before we've even ordered.

Food was cold, and an item from my order was missing. What can be done about it?

Brother took me for a coffee today. Atmosphere was ik but I dont like the bitter coffee. 😕

I opted for 5 chicken selects and at 6 quid I at least expected them to be warm. Clearly been cooked for a long time. No excuse for serving old food.

There was items missing from my order and I’ve been trying to get a refund for the missing items but I’ve emailed and it says the mailbox is no longer being used

Absolutely filthy hole, flys everywhere, 30 minutes to get food from ordering which was cold and absolute rubbish, staff a children who mess about, shout and swear at each other. Surprised McDonalds allow this, very bad reflection on the brand, the place needs closing down.

food was freezing. Ordered a large meal with a chocolate milkshake. I got a child's carton of flavoured milk. disappointed isn't the word.

Missing food, happens every time

Receipt on packaging shown prepared at 7.30, but delivered at 9.00! Food was freezing, soggy and inedible

Delivery was early and food was hot, cannot fault the staff or delivery drivers.

Items missing from my order. Absolutely ridiculous. Wont be ordering from here again

Food said delivered no items were delivered, trying to phone no answer. £30 order no food no answer

food cold an 9 chicken select share box was not delivered

A free portion of mozzarella bites were advertised on orders over £20. We spent nearly £30 and didn’t receive them, even though they were on the order.

Had to wait for food, burgers and fries were cold when they brought it to the car?? Fries were burned and had no salt, ordered an orange juice and they brought a Fanta? Drive through speakers are so loud you don’t know which one is speaking to you. Couldn’t finish the meal, Food was not good at all, very disappointing