Mcdonalds Restaurants in Wigan

Absolutely ridiculous place, waited nearly 2 hrs for food still not arrived, rang up and got told that it’s not going through as the payment hasn’t gone through but it did on my bank. Young man on the phone very rude and he said to speak to Uber eats because we can’t do anything unfortunately. It’s beyond me that a place with such a big name is still going!! Poor management and young staff which aren’t trained and call themselves ‘cooks’. I’ve worked in bigger kitchens with twice the amount of people and served the right food on time without any complaints…..it shouldn’t be that hard right?

Absolutely awful service, last two deliveries have been missing meals , I was then informed I will need to go to the store to pick it up !!

Everytime I go the food order is never right, the food is always cold. You wait forever for your order number to be called. Most of the time, they don't call it and just dump your food on the side.

Only selling Chicken stuff very disappointed with what was being offered how can they run out of beef stuff. Not what advertised

Went 5.32am today sat in drive through only me there no other vehicles about sat till 5.35 still not served so pulled out as I drove past I looked In, there was nobody about lights all lit up nobody working, so now on route to Leicester with a nice cup of COSTA coffee

At 10.41 on 5.1.24 called at McDonalds Gower Street for breakfast, after shopping in Wigan. Purchased 2 breakfasts and paid using debit card on machine. We waited over 20 minutes before the food was presented. Even though the order appeared to have been completed at 10.42 ( their label). The food and drinks were cold. When a complaint was made one breakfast item was replaced. The rest were still cold. When asked for a refund because we could not wait any longer the shift manager apparently refunded money to my debit card but he was unable to provide a receipt. as proof. Unsurprisingly the money has not been returned to my bank account. Service at this restaurant was absolutely appalling. and it was cold . There was nothing friendly about this experience. I ended up going to McDonalds at Lymme service area which was a completely different experience. Staff were friendly and service prompt.

Right, as a rule of thumb I have visited here regularly and have been happy with the service, my food or drink have come out quickly and the staff have always been friendly and helpful, whats happened? Drive thru customers are getting backed up because we have been asked to park up when there are very few spaces, I got hit trying to straighten my car into a space. Luckily nobody was hurt. On another occasion, I only ordered drinks, the drive through was spilling onto the road so I parked up and went in for my drinks and was waiting ages, another lady had been waiting an excessive amount of time and was getting irate as she had an appointment to attend and had only ordered a drink herself . I waited at least 20min for a coffee and a coke. Few week ago, I got an order through the drive through en route to visit family but, i had to turn back around as they had missed my son's happy meal. Today, pretty much same thing has happened,i got my order via the app, told to wait, got our drinks, got a bag, we left, got home, went to plate the kids meals to find their meals had not been included again, also ours were pretty cold and they'd put in a double cheeseburger instead of the triple that was ordered. I Went back for the kids meals, the lad I spoke to was pretty gormless. They seem to have enough time on their hands to chat mindlessly to each other then get orders correct these days. McDonald's, whatever you changed from Oct 2023 onwards or whoever you have hired are ruining the restaurant. I'll only give so many chances before I feel like you're taking the p*ss and I'll not bother with a place again.

Excellent service, helpful staff, all snacks came as expected.

Always getting order wrong. Multiple visits and there are always multiple things wrong with the order despite specific instructions on order. It’s not difficult!!

This is best avoided. Seems they catering for drive ins not for customers In store. I went in to buy evening dinner for me and wife, but was lost. Thought I was in a toy shop. There was no counter with staff taking orders. In fact the place was even devoid of the menus on the boards, they were completely missing, as was the pay board where you pick a meal and pay, so had no idea what was on offer. Staff member sweeping up couldn't tell me how to pick a meal. Tried to give me a paper menu which was useless as didn't have my glasses. Ending up going up road on my mobilty scooter to KFC which wasn't much better, didn't even taste like KFC. My days of going to these places has ended🙁🙁 just so annoyed my local Mc is shunning paying customers, and letting school kids roam just talking to each other. Thought I entered a kindergarten

Ordered take away via just eat, item was missing. Called them but they asked me to co pock it uo as they can not send the driver back with the missing item I pointed out that the purpose of me ordering my takeaway is because i can not go there. Crew not helpful at all. Their mistake, they should rectify it. Very disappointed.

Didn't think this place could get any worse then they closed and refurbished and it's a joke. Drive through waiting forever and then wait again at the collection window. Second zebra crossing tho so well done 👏

The food is only good when Jack is in work, half the employees don’t even know what seasoning is. 100

Food missing from our order again.... Can't have the meals redelivered, so just have to go without. Staff are so incompetent. You Ring McDonald's they blame Uber, tell Uber they blame McDonald's. If you complain to Ubereats too many times, they ban you from complaining, even though you constantly get issues with McDonald's getting orders wrong.

Went for breakfast got 2x sausage and egg meals. One with tea and choco fudge latte. Food was cold and as for so called fudge latte. On the screen is this lovely looking latte with cream and sauce. And I get this picture below an over sugared coffee which was also cold.

Slowest drive thru going, over 30 minutes waiting in the queue to order. Think Deliveroo must get priority!

waiting in line for 30 minuets for cold food. the queue is the slowest moving at any fast food restaurant that I have ever been to.

We were greeted by a pleasant member of staff, when we used the ordering machine. Our food came promptly. Decent mozzarella dippers, chicken nuggets and chips. Warm food. Overall a pleasant experience.

Ordered 3 meals from this mcdonalds. Possibly the worst in wigan. Firstly the happy meal ordered for my 4 year old did not come with ketchup. Why have the option to have ketchup if the restraunt doesnt send it. This is not the first time this has happened. Also the advertised camp cretaceous toy is still the animal top teump cards upset 4 year old as a result. Movingnon to the aduld meals. Half of the chips in the large fries were virtually raw and inedible and the ones that were cooked tasted like they had been sat for a while. This is possibly the worst mcdonalds in the area

They remain as useless as ever in 2021!! 3 meals ordered and no chips what so ever delivered.. but remembered the dips!! For what exactly!? Rang the store and apparently it's JustEat who have to deal with the back-lash of the brain-dead staff. The franchisee should be embarrassed of themselves!!

Went here with friends through the drive thu no milkshakes at 620pm yet again ordered a big tasty and opened the bag and went to get my burger and it fell all over my bag not a good start the pop wasnt fizzy but felt flat

If people have trouble hearing it’s probably best to keep them of a headset or phone. Order pancakes & syrup yet you don’t get the syrup. Phone up and complain you get the same deaf girl on the other end. So convenient and the food looked like yesterday’s uneatable.

Never have bloody milkshakes!!!! You can't tell me the machine 'breaks' every day... Or if it does go buy a new one stop being a penny pincher!

Sick to death of being told every time you want a milkshake at night that the machines are always broken think it’s just sheer laziness and same goes for coffees most of the time too later at night you should be able to provide to your customers needs, but always being turned away for same issue several times not just a one off. This issue needs addressing.

Dont get me wrong this place is in a handy location, but for the love of god how hard can it be get a order right and warm staff are rude and dont even bother ordering a large meal because ya only get a medium anyway. I thought it could o ly be that bad as a one off but been a few times now for convenience and its ALWAYS the same, 0 stars !!!!!!!

I went to Mc Donalds with my family but half the order was missing and everything was half empty. I ordered 2 happy meals for my kids. Both happy meals were missing the nuggets and the burger. After i got those my sons burger was missing the sauce and the pickle yet i ordered it with all the following to stay in it. I went to complain but they denied and said it was all ok. After i went the third time the woman picked all of my food open with her bare hands that have been god knows where so i was left with a rubbish meal and then i got told to leave by the staff not even letting me finish the food i payed for. If 0 stars was an option guess who'd be one of the first many disappointed people to give them that rating. Needless to say I am literally never eating there again! 0stars

No matter how many times I specifically ask for dips with my chicken selects, somehow they seem to completely ignore my request. I wouldn’t mind but they are meant to come with two dips, so feeling a little bit cheated. Go to kfc if you ask me

Every time I go here the milkshake machine and ice cream machine is always broken. But I have to say who needs ice cream when you can have freezing cold food! The only thing hot is the hot chocolate that I got for my boy because he wanted ice cream but as always is disappointed! Fast food not! Had to park in bay 1 and it wasn’t even busy, not sure what I was waiting for because my food was cold! You are wasting your hard earned cash spending it here, my food went straight in the bin!! Oh and my boy has just come in to me and said, this got chocolate just tastes of water, I tried it and sure enough it did! You

Gower street McDonald’s is absolutely crap 0 star rateing all me food order wrong asked for meals the trainee didn’t put them as meals he seperated all of the items all’s I wanted was 2 chicken nugget happy meals one with a fruit shoot one with a chocolate milkshake a sweet chilli wrap meal with a coke a Big Mac with a coke and a nugget meal with a coke all them being medium meals and when we got it the food was like rubber missing items and all the food was stone cold so it went in bin so went back down as I got told to they wouldn’t refund or replace order as I didn’t take the food back down with me why would I take the food back out when it got binned because it’s all cold so I won’t be going here discusting rather burn my money before going on there tried telling me she told me to take the food back which she didn’t 0 rateing and to add there also as slow as they come takes them ages to do order

Like most McDonalds but not quite got the ende. Music too lud but then I am an older customer and the clientele seems to be very young so probably suits. Layout not warm and cosy seems all a bit hard. Staff splendid and very well mannered. Plenty of carparking

On my way to a meeting,I pulled into the drive thru section of McDonald's and ordered their Signature Burger.

Ok so our first date was in McDonald's. how chic are we ? And this place was open in our hour of need. Train delayed so we had to wait and so here we came. Milkshake machine broken (boo). Staff wouldn't let me stand inside the doorway with our hound (boo). But friendly enough and hot chocolate was good. Fries so so. Nice enough.

Went during there monopoly month ordered extra as you do to get the monopoly stickers. Food was sent out without the advertised stickers. And staff just said “we don’t have to give you them” I asked to why as it’s clearly advertised that they come as part of the food I’d ordered they said we didn’t have any disputed this as there was a rather large box of said stickers behind her. And she told me that they were not for that use. Either way attitude was appalling Burger looked like it had been assembled by a monkey and mozzarella sticks were burnt. There are 3 McDonald’s in Wigan. I’m off to another one from now onwards.

I went to this mcdonalds after a night out i spent £10 on 2 chicken nugget meals for me and my friends and they didnt even give me the food or my money back. Will definitely not be going to this mccdonalds again.

Frequent wrong orders, long queues, terrible waits and park-ups at the drive-through. The last order we placed in there, the staff member who took our order said 'Yeah ?' to us not 'welcome to McDonalds'. Better than the nearby KFC on Robin Park though.

On a number of occasions my order is incorrect at this mcdonalds now i know mistakes happen but they happen way to often here. Tonight i purposely went inside to place my order as i needed two chicken sandwiches with NO mayo which when i order these through the drive more often than not there wrong and yet again tonight after going inside to make sure in person the cashier knew what i wanted i got ONLY mayo on the burgers!! This time it wasnt the cashiers fault as he put the order through correct but when i got home both burgers were sealed with stickers saying no mayo but when opened both had only mayo on! Making both burgers inedible for me and my partner. How hard is it to follow simple instructions!! Tried for a full 20 mins after to call the store with no one picking up the phone and im not expecting a reply to this comment either seeing as no one else has!! Sort your customer service out mcds cos it needs a great deal of work!

My husband has just visited. Pulled up to the drive thru and was asked to wait, two other vehicles pulled up after him and were serviced before him. The "manager" I use that word loosely then told him they could not grauntee the order people were served in. Shocking attitude shocking customer service.

Called at the drive through for a coffee on the way to the office. Usual polite staff. On arrival at the office I discovered the cup was only half full. Not much use driving back! Get your coffee machines calibrated.

Bueno, qué puedo decir. . Nunca volveremos a sucursal este Mcdonald's de nuevo. . Vine con mi familia de 2 miembros que uno de nosotros tenía un vale que nos permitía una comida por £1. 99 mi sobrina fuimos hasta el orden en que ella me dijo que sólo podía usar este cupón una vez. . Punto bastante tomado. . Sin embargo, fui hasta a la orden mía desde la máquina de autoservicio con tarjeta bancaria en la mano plenamente conscientes que estaba pagando el precio completo. . En el cual las mujeres extremadamente grosero que se llama 'Harry' decidió que sería apropiado hacer alarde sobre la zona hasta y al otro lado de la zona de comedor, así que todos los clientes podría oír lo que me hizo sentir especialmente incómodo y lo que me pareció muy desagradable que no podía usar ese bono de nuevo. . Yo no tenía la intención de usar este cupón. . Había una señora y caballero que trabajaba para la sucursal que nos acerque y parecía que sólo era razonable pedir por el gerente. . Me pareció que tal vez nos pueda tratarse en una forma apropiada, pero de nuevo, el servicio que nos dieron no era de esperarse. . No había dado todo lo que él preguntó appoligies era 'no de por aquí". . Lo siento, pero cómo hacer una diferencia si era o no? ? . . En general el servicio de lo espantoso se supone que es un establecimiento familiar! ! ! !

Horrible, horrible, horrible. Servicio de una vergüenza completa. Esperamos 10 minutos de comercialización para conseguirlo y luego fue equivocada. El cursillista idiota era completamente inepto. Lo difícil que puede ser ver un orden y cumplir? Caos total 1 estrellas es generoso.

Es comer apenas Maccies bien, poco hay una chica que trabaja el vestíbulo aquí (ni idea de su nombre pero posiblemente a mediados de años 50 tarde) que te trata como si fueras a comer en un restaurante. Ella recuerda los pequeños detalles y es más profesional que cualquier maître d que me he encontrado. No ha sido en unos pocos meses, pero hoy ella recordé que me tome azúcar en mi café. Ella amablemente me hizo saber su cuidado detrás del mostrador, así que no se moje. No tienen idea de su posición, pero un crédito a la marca.

El restaurante estaba tan fría que no podía esperar a salir de allí, las patatas fritas eran frías y hamburguesas tibio. No hay servilletas disponible y trataron de una sucia mirada desde totalmente grosero miembro del personal cuando pedir. Mesas llenas de bandejas vacías/envolturas, etc. Sencillamente el peor McDonald's que hemos visitado EN CUALQUIER PARTE - nunca volverá.

Siempre tenemos una buena experiencia en este McDonalds ya que es menos concurrido que los otros nos vamos a y bien situado para si entrar y salir de la zona de Wigan.

Slow, dirty, disgusting toilets. Horrible. Should have gone to Subway. At least the coffee is nice. Won't rush back to this branch in a hurry.

Great place, good decor, really clean. Service excellent food terrible. Fries cold, almost tasteless. Spicy Signature collection burger almost inedible. A cheap bun with a poor balance of ingredients. Too many sauces. Would definitely not have again. McDonalds should stick to the basics. When they get clever they fail.

Took around 10 minuet's in the drive thru. To then realise when I drove off, my kids fruit shoots were missing from their happy meals. So I had to go back into the drive thru, wait 5-10 mins to get back around for them not to even say anything and just give them to me.

I'm sorry to say that on quite a few occasions I have been here with my grandchildren, eating in or drive through the food is sometimes cold, or they have got the order wrong, and even though they are happy to change it or give you another one its not acceptable to have to keep going back. Now they have the self service ordering it's even worse one day I stood in the que for nearly an hour, and guess what it was COLD.

Everyone knows McDonalds is McDonalds ,its a fast fix when your busy , hungover or cant be bothered cooking, but the one in Newtown which is the one most convenient to me is by far the poorest I have visited. I went a few times like I said when I was to busy to cook and everytime the food was pale looking , the staff was always chatting away when the place was packed , no one broke a sweat to rush. One of the last visits the food was half an hour wait , I was sat in the car park waiting for fries and when they finally arrived there was no apology for the wait she passed them and walked off, so ironically I shouted no need to apologise. Like I say its never been gourmet food no matter which McDonalds you visit but compared to the one in Wigan town centre there is such a difference in staff and quality of food. They seem to just want to clock off at Newtown without a care of any customers satisfaction. Very poor stay away.

I went few times witch my daughters on Sunday.There is now big screen where you can ordered your meal,(without waiting in queue)select zone and food is served to table.Only one time we waiting about 20 minutes.But anotcher times we received food in about 10 minutes.

Just the usual McDonald's but don't go on matchday for football and rugby as it gets silly busy. The drive through can be a little slow as well so be patient.

Surely a bit more onions, rather than about 8 tiny ones is not too much to ask?! Poor standards compared to other local chains.

The last 6 times we have been, the order has been wrong, the service is beyond slow through the drive through and the staff at times are miserable, the litter bins on the car park are often full to overflowing and often there are no napkins or straws put in the bag, but its the slow service and wrong order that really annoys me. After queuing for so long in the drive through and then having to park up and wait even longer for the wrong order to arrive. Make sure that you check your order before you leave, even if your in a rush it saves time having to go back and then waist more time trying to sort it out!!! Come on McDonald's get it sorted, its been going on for a ridiculously long time at this restaurant surely you must have noticed.

I cannot be that unlucky that every time I visit the milkshake machine is broken so I am assuming it's dead. I have just started driving off and going to the other one instead. I even emailed them to complain mid November and they didn't even reply.

Terrible once again. When i got home all the fries were soggy drenched in oil. The burgers were just thrown in the boxes no care taken and all seemed to have extra extra mayo slopped on. Well I say on, it was more where ever it landed. To top it off they charged me for cheese bites but never got them. I wonder how many times they "forget" to send peoples orders knowing its too much hassle for them to come back.

Waited 20 minutes for our food for a start! Staff are disorganized and new ordering system is atrocious! My drink was made before any of my food was even thought about so it was watered down and melted by the time my food was ready! Good was cold and my friend was told after her order was ready that she would not have part of her order because there wasn't any left. She was offered ice cream as a replacement not even close to price equivalent. I have never seen a manager look so stressed in all my life, that poor woman was fighting a losing battle with staff who obviously weren't listening, selling items that were out of stock. Ridiculous to wait so long for "fast food" that was substandard

I don't expect much from mcdonalds but for any place that serves food I'd at least like it clean. The only working toilet had its seat broken and the serving station for sauce and drinks was covered in fruit flies. For somewhere that serves food, precautions should be in place as fruit flies are hard to get rid off once you have them.

If you can't find anything else it's ok I prefere breakfast here and the coffee is good ok if you want fast food on the go

ordering a burger without sauce does seem to throw a spanner in the works and I had to wait 17 minutes in the car for my meal which seems an awfully long time. The rest of my passengers were getting annoyed that I'd ordered something so ''special'' and I felt it was unfair.I always ask for no ice in the drinks but each of our 4 drinks was loaded with it leaving barely any room for soda. The upside of a special order - the food is always last minute fresh and it's better :-) The staff were friendly, the place was tidy and my order (food) was correct.The receipts are designed so that it's terribly complex to split a bill amongst friends and it's time McDonalds updated the way the print receipts. I always get to the drive through and end up ordering the same meal each time - I'm never sure exactly what is on the menu. It's probably time they printed some menus for us to look at.

Ya cornt beat a bit o' Maccys when your Klemt or dogs rough.stodge but toasty stodge.don't watch supersize me if u don't want be put off :-D