Mcdonald's Restaurants in Preston

Very disappointed with my first time ordered through Macdonald app . Food was not hot and fresh . Happy meal gone missing and salad dressing missing too .

food was stone cold ice cream melted

The entire wrong order was delivered. A horrible day has now become worse.

All the food was cold, the hot chocolate was like water

2 Big Mac and fries and mozzarella absolutely stone cold hardly any sauce and lettuce and yet again no sauce with mozzarella!

food was cold and I have had to re-heat both meals

No fries but was compensated with sweet treats, both Big Macs were over prepared and falling apart. Hot chocolate was spilled

Missing more than half of a £50 order!

Very quiet in the morning. So you would expect quick service. NOPE. 10 minutes to be served my coffee.

The delivery was really fast but the food was barely warm

Driver nearly gave my food away. Food was cold when it arrived

Hey it's a McDonald's, what can you really say. Clean & tidy, friendly staff. Pretty much par for the course I would say.

WRONG ORDER DELIVERED AGAIN. TRIED TO TELL COURIER. WASN’T INTERESTED . JUST GOT ON HIS BIKE AND DISAPPEARED FASTER THAN LEWIS HAMILTON. SO NOT ONLY NO TEA ! BUT HAVE TO WAIT 5-7 FAYS FOR MY MONEY BACK. WILL NEVER USE AGAIN

Everything was very nice and the staff was very helpful

Fries was stone cold and the drinks from both meals were missing from the medium meals

50 minutes wait to receive 3 of 4 items.

My favourite McDonald's in the North West. Never had a single issue here. Really fast service and food always perfect. Been coming here since 2018 and still great. Love this McDonald's so much!!

I have waited over 2 hours for chips that were cold, and a coke that was spilling everywhere

Food freezing cold and just eat gave a small refund of £4 for £22 order

completely wrong order..... nothing I ordered came waste of £32

We ordered so many chips and drinks and nothing was delivered correctly

they didn't put a toy in my sons happy meal

Sensory overload. Many alarms sounding and seem to be ignored. No service. Asked for my order to be taken. Two persons looked at each other, looked at me, didn’t respond in any way and walk off. Strange way to run a business but I guess when you’re the largest chain you don’t need to worry or care about the customer’s experience.

Part of order yet again not included

my sandwich seem to have a bite mark into it

Food was stone cold and wasn’t enjoyable to eat spent £26 on my order and didn’t eat it because it’s cold

If you get a drink from McDonald’s, don’t use the lid. They are diseased. My baby got impetigo off it around his face. It’s a bit like what happened to Mcdonalds in America in the 80s check that out.

Waited over 40 mins for my order & was cold by the time they found it. Useless manger needs sacking letting teenage boys run into pregnant women throwing stuff around!!! Seriously pussed off I wasted 20£ here

I ordered sauce but none come fuming

food came cold like it had come from a freezer . wrap came with no salad or bacon it in .

Large fries were half empty and no seasoning

There is no sauces this is happening everytine i order and i order a lot there is always somthinf missing

missing items again. never ordering from friargate mcdonald’s. terrible

Chips were abit cold but everything else was fine. The new double chilli cheeseburger is so nice

It was great! I never get fries that are hot to the touch. This driver should be given a bonus!

once again order was missing items 🥲 no sauces, no drinks or mcflurries that were ordered. this mcdonald’s has the cheapest delivery free to my location but it’s honestly not worth it considering they constantly miss out items and deliver cold food. if you are able to order from a different location definitely do so!

Missing a burger and food was freezing. Didn’t even get a refund for the missing item 🙄

Possibly a very dangerous place despite there being a security guard working and police nearby (who are all there for an important reason: it's a dangerous place), so my advice (sadly) from experience last evening 5/12/24, when I was maybe being targeted for an attack: I don't advise you use this store to avoid possible violence. Most people are ok, but it only takes one young thug to ruin your night or your life, it's not worth the risk. There are plenty of other burger bars and fast food places that cost a little more but don't have this kind of problem because the owners wouldn't put up with it. Or get it delivered, then it doesn't taste good does it, but you won't or can't be threatened or attacked!

All food was cold no straws for drinks

10/10 experience on this one, food and delivery time both spot on

Happy meal burger came with mayo and lettuce on when I asked for none on and the mc cheese burger came with only the bun, chicken and lettuce when I asked for it to be without only without bacon and without pickled onion chutney also the chips was cold and soggy

did not receive the entire order. the latte was missing

No sauces no napkins no straws

received my drink less than half full. absolutely useless sending drinks with the cyclists with boxes on their backs!

forgot all the dips. was dry and unsatisfactory aswell as being cold

No sauces, half of a drink and luke warm

The cookie was so hard it’s clearly not fresh

every time i order from here is comes stone cold and missing items i think they have chimps working there clearly cant read a order

The food arrived colder than my fridge!

Slow workers missing half my order as usual

food was cold again last time I order 😩

The mc rib had way to mutch sauce on unedible and the delivery driver parked at the other side of my complex n wouldn’t come to me

the driver didn't know where he was going, my drink was everywhere and my food is cold

I've not received this order yet it days delivered

Not enough staff. Tables were dirty and food arrived cold.

Order was missing all the burgers just got chips not happy!

Burgers were cold , fries were cold , ordered 3 barbecue sauces not of them in the bag , and got a cookie instead of mixed berry muffin !!! Awful and the driver wasnt pleasant. I can understand it’s raining while I ordered this but extremely poor . No exaggeration for the whole experience

Just been done up people ordering foodnext to where u are eating made to feel like you are being spied upon

Be prepared to wait a ridiculously long time for your food

Everything arrived perfectly in my order even the drinks stood hot !!!

Cold and missing half the order

Good vegan options. Spicy veggie wrap is only £1.99 on Monday's and Thursday's. I can also recommend the mcplant burger and you have the option to add an extra patty for a small extra cost.

New refurb is clearly to get people out the door. They've replaced all the soft seating with much harder benches and wood chairs, clearly in attempt to get people to eat and hurry up out the door by making it uncomfortable to stay. The problem is now I can't bring parents as the chairs are all uncomfortable for them at their age. Frustratingly obvious cash grab to get people not to stay too long

Food was cold yet again no napkins or straws again

The queue for collection is super long during midday. Tried the limited edition McRib. Isn't worth the hype but is still good

This is the pits of the McDonald's estate. Food was cold, thrown into a bag in the worst fashion. Only 1 member of staff I saw that had anything about them. Ordered "eat-in" but it was shovelled into a takeout package.

incomplete order, drink spilled all over the place. rubbush effort for a simple order!

Mc muffins are always good but the breakfast wrap they're horrible, not sure what that potato thing is inside but it smelt and tasted horrible won't ever order that again that's for sure

Not great at all, ordered pancakes and syrup, the butter and syrup came but not the pancakes. How can they get it so wrong, it's not difficult to do a quick double check before the bag is sealed

food was stone cold, not happy at all.... you buy takeout as hot as it comes, didn't ask for it to be frozen

Never showed up soo I’ll never know

It arrived cold as the delivery person didn’t know where the house was, my food is stale and is awful. I have spent £30 on this and am not happy at all!

For some reason since the refurb they've removed the power sockets which is no use for people like myself who use it to grab a coffee and work, odd decision.

Quick service despite the usual ebike hurdle event outside, place was immaculate and very tidy, toilets spotless. Didn't matter to us but didn't seem to appear on the app. Excellent.

Food was cold so unedible Due to delivery bike not finding my address and could not communicate this to him due to languge barrier Would please like a refund as i couldnt eat it thank you

Hasn’t arrived but says delivered, no one has called phone to try to deliver

Service was slow and staff was confused when asked a simple question. Spending 10 minutes waiting for staff to ask if your OK at the counter as they failed to complete an order correctly. By the time I was seen my daughter had finished her fries, and she's a slow eater.

Cold food, drinks crushed and spilt and sauces were missing

My delivery driver had let my supposed to be hot drink spill all over the bags soaking all my foodthat was honestly stone cold.

Such a welcoming environment and much better for access since the recent remodel, the Friargate McDonald's restaurant is an excellent meeting spot and a consistent gem on the high street.

Fries and chicken were luke warm and not fresh

Hi there everything was great but i think you guys should check your location system at McDonalds for JustEat? My address is 6 Winckley Square but on the map it directed the driver to 6 Camden Place. That is a complete different postcode.

Just your average McDonald's really.

was cold when arrived. items missing

Food came hot and on time. come machine needed syrup changing so coke tasted nasty but great apart from that

delivery time was good but food was cold.

Shocking. Took over 1 and a half hour to come. Freezing cold. Food looks like it’s been stamped all over

Food was cold . Has been same in past orders.

I was greeted with the biggest and brightest smile. A very lovely guy that delivered. Thank you.

Delivery rider arrived and told me the bag with drinks in was soaking wet because of condensation of staff placing hot and cold drinks together. I opened the bag and the lid was off the latte and 2/3rds empty. I didn’t pay for a shot of latte! How and why?! Condensation still making me chuckle! 😂

food was still fine but was just a bit late. all good though

Missing items. They haven’t read the order properly

Didn’t get any of my food that I’d ordered and received drinks were half way full instead, the bad had my receipt in it but didn’t actually have any of my food

My food was freezing cold I would like a refund please I did leave a request but no body has been back to me

Fries were missing from my order

Food was missing 2/4 McMuffins

food always arrives cold, no matter what time it’s ordered and how quickly it’s delivered. chips always undercooked, i have to throw them in the air fryer every SINGLE TIME i order here. It’s not worth paying for the delivery if the food arrives cold and needs reheating. just eat does not refund for cold food either so you can’t do anything about it. it’s ridiculous!

Didn’t get my latte due to it being spilled all over delivery guys bag so cup was empty

This never got delivered also I did not receive a refund, absolutely disgusting as I’ve never experienced issues before. Also, for the record there should be an option on the JustEat app to raise disputes.

I phoned the restaurant and the told me the driver picked it up 10min after I order about 6ish and I only just got it at 8.40