Burger King in Preston

Very unprofessional woman charged us £7 for the children’s £3.99 meal when another member’s of staff told her it wasn’t correct which we new she continued to be rude and we paid the £7 for a children’s nugget meal she wouldn’t give us the drink options and said Coca Cola was the only option for my 3 year old.

Slow service despite the store being empty. Cold bacon on the burger, limited drinks available and the Coca-Cola was off. Burger was good without the bacon.

Great management Great staff Great teamwork Highly recommended!!!

Ordered some food for myself and partner to take away, was greeted by a lovely woman at the counter but didn’t get her name, quick service and very polite/ food came hot and everything correct and good quality for the price. Best Burger King in Preston for service and food standards.

Went through drive thru when empty staff asked to park up when no cars behind asked why but said because there timed that was pointy and we will not be coming back to this branch often the food was awful you may of just gone down the roads to McDonald’s I am positive person but this was disappointing and it has lost a customer

Nice staff, comfortable seating, and ample parking space.

Bought two burger meals . They arrived cold. Took them back and got offered two more. Second lot one burger was luke warm the other was inedible. Took that one back and asked for another and asked could it be hot. Whilst waiting a female member of staff stood and picked her nose then was going to proceed getting someone's order ready. I asked her should she not wash her hands before continuing serving she looked at me blank and it took another member of staff to get her to wash her hands. My third burger arrived hot and received an extra portion of fries. Not the best experience with burger king.

Excellent food, very clean and tidy environment, great customer service, atmosphere was perfect, nice and quiet but it obviously depends on the time of the day but overall 10/10 would definitely come again and I recommend 😁

wrong order delivered - unable to get through to resturant

Recently found customer service good, young manager Owen is always pleasant

Driver was rude said my food i cold he said its Just Eats problem and he went 10 minute out then rang me then took 20 minutes spent nearly £40 spoilt my family's tea was wet cold and just horrible, the food was all correct by burger king but driver n

The food was cold and kids was not happy .

awful and didn't even look like the picture..

Good quick service busy with online orders

Thank you just eat on time hot food 👍

Burger was missing from the order

Shocking. Luke warm is generous at best

Was not happy with the chicken burger hardley any salad on it made with no love 💔 a don't think a ever go back again 🤔

the food was warm by the time it got to me

Items missing Bag Open Cold !!!!

Shoddy service and food was cool/lukewarm not impressed

Chips and burger cold cheese bites was the only thing that was hot

Worst customer service ever from restaurant manager...they should learn some customer service...

A normal Burger King so you should know what to expect. Best off downloading the app to get better deals.

a few items missing, some lukewarm, not a great experience, disappointing

food arrived stone cold very upset for the price you pay

service is always quick & staff are always very polite

I actually got food poisoning from here. The bacon i got in my XL bacon cheeseburger was cooked on a radiator for half a minute. Thanks BK I haven't been in years, i put my trust in you and now i'm curled in a ball crying - riddled with parasites.

Called up at this place at 9.20pm only to be told its drivethru only after 9 (although it states on the door open till 10. So I drove thru the drivethru as requested only to be told to come back in 15 mins as there was issue. Eventually after being there for 30 mins I went thru ordered my food to be told it would be a further 15 min wait. When the food eventually came it was practically thrown at me though my open car window with what can only be described as a grunt, it was stone cold, no sauce, no salt nothing. 0 stars for a truly disappointing episode.

Full whopper meal missing, chips missing and supposedly free nuggets missing and food was all over the bag

Quality wasn’t good , items missing , food just barely warm. No response from just eat about sorting our order out. When we called the restaurant they were apologetic but directed us to just eat and again awful and not a swift response.

Half the deal is missing yet again and cant report any of it as missing

amazing store, staff are so kind and helpful, 10/10 food and would definitely come again.

Highly recommended. Staff were friendly. Service was very quick.

Food was nice and hot as always received very good customer service, staff were polite and friendly. Restaurant was clean .

Missed and item out of the order and then just eat refused to refund!!

Wonderful place, had my lunch here, great decorations and staff were good too. Definitely recommend and I’ll most likely be back again

I've been here a f ew times in the last 3 years. They are incredibly rude and unhelpful with a can't be bothered attitude. Rushing me along rudely then I don't end up getting my points. Then trying to get a reply from burger king customer service is non existent. I don't know how these jerks get jobs with attitudes like that. I would sack the lot of you even the manager. Horrible people with no manners at all. I won't be giving you anymore of my custom. The food is average aswell.

Four out of six onion rings were unedible, Rock hard, cooked more than once. must do better, this.is a regular order.

The delivery driver didn’t even bring my food even after I gave directions. Appalling customer service!!

never delivered the burgers and no refund

Good food. Recommend the app to get good deals😁

Order was 20 minutes late but also missing items from the order

Over the top compared with most fas food services.....

Food is good and is ready in good time. Cleanliness could be better, as tables are dirty when you sit down. The accessible door button doesn't work and hasn't worked in at least a month. So disabled people such as myself struggle to open the door safely to enter the establishment.

Chip's undercooked, rude cleaner bump into my misses with the brush no apology what so ever, and half the order missing

food was cold it was like it was from standing in a fridge the only warm item was the cheese bites

every time I order my food is always missing

Went In to order food and the machine had no plain options on the burgers so we made it plain by removing the cheese etc off of it and once we got the food it didn't come plain we went back and the lady said it wasn't their fault that the food didn't come plain not only that but whilst we were talking the staff in the back were messing around throwing items and cooking there own food this burger king is ruined by unsupervised children I will not be coming back and I hope nobody orders from this awful burger king.

Whopper is my favourite, BK is a good place

Missing chips from kids meal , but everything else excellent

I asked for.delivery to be at 12:45pm in the app but it was 15mins late

Ordering was a faff as a member of staff told us that we had to order by the large self-service tablets in store instead of at the till due to "company policy". We explained we were paying cash but we're told that the machine accepted it - but it didn't & we had to go back to the same person to pay! Toilets here were absolutely disgusting - it is clear that they were no checked for some time. Burgers were just ok, but for the money you can get alot better. We will not be returning.

everything is freezing cold. very disappointed

Always receive half empty frozen Fanta on deliveries and chilli bites are over cooked with no filling.

Wasn’t happy with the food at all. Chips were cold (again) and the lettuce looked rotten. The mayo that I said I didn’t want has soaked into the bread and made it greasy. Very disappointing. I’ve taken photos

BK never fails. Amazing food which is warm & fresh. Delivery was really fast coming from Fulwood to Ashton on Ribble.

BK never fails. Amazing food which is warm & fresh. Delivery was really fast coming from Fulwood to Ashton on Ribble.

Food stone cold burger and chips put into bin we couldn't eat it horrible , not impressed saying it's burger king.

Simply the best ! Very friendly and polite driver

Food seemed like it had been there since last Wednesday, chips stone cold by the time we sat down, toilet was a one look and turn around I'll wait experience

Once again, missing the dips and sauces that are part of the meals.

Missing items and the food seemed like it had been sat for a while didn’t seem fresh

The entire main food was missing - we ended up with 2 childrens burgers and fries.

Food was very cold it should arrive hot no excuses

When they do it well it's great, can be hit and miss but the latest visit was great.

Not for the first time showing as delivered no food shocking really now having to make the same order.

large fries weighing a total of 108g including the box

Here is a crazy notion, when you hire someone to make deliveries make sure they can understand English, or maybe they know English but refuse to use it.

Food as good as you expect from BK, crap. So I guess I got what I was expecting. Luke warm, half the size of the adverts and just underwhelming. No one in there either at peak time so I should have seen the red flags.

Nice to Eat in or Take Out! Always amazing food fries never soggy, burger cooked properly, Bacon and cheese fries are amazing aswell! Melt Burgers both beef and chicken are nice and would highly recommend if you are leaving Blackpool to go somewhere as it’s only a 10 minute detour of the M55.

Missed two items off completely, which I have been refunded after making a complaint to JustEat.

Asked to speak to manager whose name was Monika on her name tag and she was very unprofessional and disrespectful. All the good fast workers are gone and have been replaced by young clueless kids. Skill issue from the recruitment team. Overall the worst restaurant in Preston by a mile.

Standard whopper meal. Was OK....

Missing the drink with the meal.

Staff need to learn some manners and in definite need of re-training... Service absolute despicable 🙄

Always problem with vending machines and ordereing machine . And staff attitude is very bad they dont know what customers service is . See the picture below after two weeks of broken machine .just now they starting the repair its shame for this mighty brand burger king.

ordered the chicken ceaser burger with no bacon, it came with bacon and then had chilli jam on it the complete wrong sauce 🤦‍♂️

delivery driver good. Burger came with mayo when I selected NO mayo. Not the first time. Please do better.

Unfortunately it seems there is a complete lack of supervision or training. I was sold flat coke. I told them the coke is flat. They said nobody else has complained. I asked for money back. The shift manager (by badge, not skillset ) processed the refund without saying a word or even looking up. The refund was processed as 'ordered wrong item' so I guess the boss will not see the complaints. Went to McDonald's at Asda instead...happy smiley staff and manager!

Busy with just eat orders (there were other delivery companies) so our food was fresh and hot. The young woman who served us was very efficient and polite. We chanced it this time as previously the service had been appalling. However they were brilliant tonight, faith restored.....although to be fair we do not eat there often

Sort of hit and miss. Food however is always edible. Try not to put tooooo much tomatoe sauce. Plus a big one here, the lids do not fit on small beverages so ask to be put in large cup. This should be sorted out. 👌

Food nice but on the cooler side

my drinks was half full and the burgers was cold

Took 1 hour 20 mins to arrive food was missing and the items we did get was freezing cold, very disappointed

As always Burger King knocked it out of the park ! Food was delivered hot and early

This was my first time at this place and I will never be going again!!! After waiting nearly 30 mins in store for the food it was cold and tasted awful the staff were rude and unhelpful and to add insult to injury I watched one of the young lad push down the bin with his hands as it was full and then without washing them started bagging up the other customers chips overall this was the most appalling place we placed 3 orders totalling over £60 and I am so beyond disappointed 😞

Great staff, amazing experience.

Just Eats and Deliveroo takes priority over customers queuing - When I suggested would it be easier if I ordered Uber eats for delivery to my table did I finally get served

lovely meal will be ordering again service great thank you

Getting worse food always missing

Highly recommended. Staff were friendly. Service was very quick.

saida looking fo4 a driver the whole time

Missing onions rings and burger was bagged sideways so immediately fell apart when taking it out.

All the food was cold and very stale in texture. I'd call this overpriced cold garbage and they should be ashamed to even send this out.

The drive thru may as well be scrapped! They always get you to park up, and the last 2 times i was waiting over 15 mins to then go in and they have my order sat on the bench.

Order time changed 3 times, food was cold on arrival and I ordered a Diet Coke and received full fat which I can’t drink. Very poor service and would not recommend or order again

i have still not received my refund from this order I had to bin the whole thing because of how cold it was

Halloumi fries are just amazing!!

Food is cold, delivery driver said he had to wait half an hour at the shop for the order, I ordered chips with cheese and bacon and got no bacon, payed for 9 chillie cheese bites and got 7, asked for bbq sauce to be taken off one of the burgers and it was still put on.