Burger King in Preston

Full whopper meal missing, chips missing and supposedly free nuggets missing and food was all over the bag

Quality wasn’t good , items missing , food just barely warm. No response from just eat about sorting our order out. When we called the restaurant they were apologetic but directed us to just eat and again awful and not a swift response.

Half the deal is missing yet again and cant report any of it as missing

Missed and item out of the order and then just eat refused to refund!!

Wonderful place, had my lunch here, great decorations and staff were good too. Definitely recommend and I’ll most likely be back again

Four out of six onion rings were unedible, Rock hard, cooked more than once. must do better, this.is a regular order.

The delivery driver didn’t even bring my food even after I gave directions. Appalling customer service!!

never delivered the burgers and no refund

Excellent food, very clean and tidy environment, great customer service, atmosphere was perfect, nice and quiet but it obviously depends on the time of the day but overall 10/10 would definitely come again and I recommend 😁

Order was 20 minutes late but also missing items from the order

Over the top compared with most fas food services.....

Food is good and is ready in good time. Cleanliness could be better, as tables are dirty when you sit down. The accessible door button doesn't work and hasn't worked in at least a month. So disabled people such as myself struggle to open the door safely to enter the establishment.

Chip's undercooked, rude cleaner bump into my misses with the brush no apology what so ever, and half the order missing

every time I order my food is always missing

food was cold it was like it was from standing in a fridge the only warm item was the cheese bites

Went In to order food and the machine had no plain options on the burgers so we made it plain by removing the cheese etc off of it and once we got the food it didn't come plain we went back and the lady said it wasn't their fault that the food didn't come plain not only that but whilst we were talking the staff in the back were messing around throwing items and cooking there own food this burger king is ruined by unsupervised children I will not be coming back and I hope nobody orders from this awful burger king.

Whopper is my favourite, BK is a good place

Missing chips from kids meal , but everything else excellent

I asked for.delivery to be at 12:45pm in the app but it was 15mins late

Ordering was a faff as a member of staff told us that we had to order by the large self-service tablets in store instead of at the till due to "company policy". We explained we were paying cash but we're told that the machine accepted it - but it didn't & we had to go back to the same person to pay! Toilets here were absolutely disgusting - it is clear that they were no checked for some time. Burgers were just ok, but for the money you can get alot better. We will not be returning.

Always receive half empty frozen Fanta on deliveries and chilli bites are over cooked with no filling.

everything is freezing cold. very disappointed

Wasn’t happy with the food at all. Chips were cold (again) and the lettuce looked rotten. The mayo that I said I didn’t want has soaked into the bread and made it greasy. Very disappointing. I’ve taken photos

BK never fails. Amazing food which is warm & fresh. Delivery was really fast coming from Fulwood to Ashton on Ribble.

BK never fails. Amazing food which is warm & fresh. Delivery was really fast coming from Fulwood to Ashton on Ribble.

Food stone cold burger and chips put into bin we couldn't eat it horrible , not impressed saying it's burger king.

Simply the best ! Very friendly and polite driver

Food seemed like it had been there since last Wednesday, chips stone cold by the time we sat down, toilet was a one look and turn around I'll wait experience

Once again, missing the dips and sauces that are part of the meals.

Missing items and the food seemed like it had been sat for a while didn’t seem fresh

The entire main food was missing - we ended up with 2 childrens burgers and fries.

Food was very cold it should arrive hot no excuses

When they do it well it's great, can be hit and miss but the latest visit was great.

Not for the first time showing as delivered no food shocking really now having to make the same order.

Food as good as you expect from BK, crap. So I guess I got what I was expecting. Luke warm, half the size of the adverts and just underwhelming. No one in there either at peak time so I should have seen the red flags.

large fries weighing a total of 108g including the box

Here is a crazy notion, when you hire someone to make deliveries make sure they can understand English, or maybe they know English but refuse to use it.

Nice to Eat in or Take Out! Always amazing food fries never soggy, burger cooked properly, Bacon and cheese fries are amazing aswell! Melt Burgers both beef and chicken are nice and would highly recommend if you are leaving Blackpool to go somewhere as it’s only a 10 minute detour of the M55.

Missed two items off completely, which I have been refunded after making a complaint to JustEat.

Asked to speak to manager whose name was Monika on her name tag and she was very unprofessional and disrespectful. All the good fast workers are gone and have been replaced by young clueless kids. Skill issue from the recruitment team. Overall the worst restaurant in Preston by a mile.

Standard whopper meal. Was OK....

Missing the drink with the meal.

Staff need to learn some manners and in definite need of re-training... Service absolute despicable 🙄

Always problem with vending machines and ordereing machine . And staff attitude is very bad they dont know what customers service is . See the picture below after two weeks of broken machine .just now they starting the repair its shame for this mighty brand burger king.

ordered the chicken ceaser burger with no bacon, it came with bacon and then had chilli jam on it the complete wrong sauce 🤦‍♂️

delivery driver good. Burger came with mayo when I selected NO mayo. Not the first time. Please do better.

Unfortunately it seems there is a complete lack of supervision or training. I was sold flat coke. I told them the coke is flat. They said nobody else has complained. I asked for money back. The shift manager (by badge, not skillset ) processed the refund without saying a word or even looking up. The refund was processed as 'ordered wrong item' so I guess the boss will not see the complaints. Went to McDonald's at Asda instead...happy smiley staff and manager!

Busy with just eat orders (there were other delivery companies) so our food was fresh and hot. The young woman who served us was very efficient and polite. We chanced it this time as previously the service had been appalling. However they were brilliant tonight, faith restored.....although to be fair we do not eat there often

Sort of hit and miss. Food however is always edible. Try not to put tooooo much tomatoe sauce. Plus a big one here, the lids do not fit on small beverages so ask to be put in large cup. This should be sorted out. 👌

Food nice but on the cooler side

my drinks was half full and the burgers was cold

Took 1 hour 20 mins to arrive food was missing and the items we did get was freezing cold, very disappointed

As always Burger King knocked it out of the park ! Food was delivered hot and early

This was my first time at this place and I will never be going again!!! After waiting nearly 30 mins in store for the food it was cold and tasted awful the staff were rude and unhelpful and to add insult to injury I watched one of the young lad push down the bin with his hands as it was full and then without washing them started bagging up the other customers chips overall this was the most appalling place we placed 3 orders totalling over £60 and I am so beyond disappointed 😞

Great staff, amazing experience.

Just Eats and Deliveroo takes priority over customers queuing - When I suggested would it be easier if I ordered Uber eats for delivery to my table did I finally get served

lovely meal will be ordering again service great thank you

Getting worse food always missing

Highly recommended. Staff were friendly. Service was very quick.

saida looking fo4 a driver the whole time

Missing onions rings and burger was bagged sideways so immediately fell apart when taking it out.

All the food was cold and very stale in texture. I'd call this overpriced cold garbage and they should be ashamed to even send this out.

The drive thru may as well be scrapped! They always get you to park up, and the last 2 times i was waiting over 15 mins to then go in and they have my order sat on the bench.

Order time changed 3 times, food was cold on arrival and I ordered a Diet Coke and received full fat which I can’t drink. Very poor service and would not recommend or order again

i have still not received my refund from this order I had to bin the whole thing because of how cold it was

Halloumi fries are just amazing!!

Nothing has been delivered!!!!!

Items missing again what a rip off, kids got no food.

Food is cold, delivery driver said he had to wait half an hour at the shop for the order, I ordered chips with cheese and bacon and got no bacon, payed for 9 chillie cheese bites and got 7, asked for bbq sauce to be taken off one of the burgers and it was still put on.

Driver did not show and not have the tracker on

Very good service and the staff is very very good

Everything was cold. Probably the coldest I've ever had food delivered. Stale burger buns, cold stale fries, cold and soggy burgers. Not worth the price at all. Won't be bothering again. Food was delivered quickly though, so props to the driver.

Dry burger, staff incapable of taking a face to face order. Won't be returning.

say they delivered not been here whats going on not first time but will be last . i want a refund please fed up

My food was late and when it arrived my fries was stone cold and my burger wasn’t also quite cold, the food was nice as always but It wasn’t as enjoyable as it would of been warm

Missing items form order, sadly this has happened the past three times I have ordered from this restaurant

Better than the McIdiots that always get my order wrong

Food is ok/average..service seems to leave a bit to be desired and trouble understanding orders etc at the drive through on many occasions

Not a good experience on our 1st visit. Waited over 30mins for our food it wasn't busy when we arrived and the drive through wasn't open. Ladies toilets were dirty and hadn't been cleaned. Food when it arrived was good but not worth the £22.58 that I paid. I was about to ask for a refund when it arrived. Young man on the till was apologetic. The screens were down and I think he had forgotten to print a copy of our order for the kitchen. Hence the wait. Don't think we will be rushing back.

My kids meal had no fries and the large fries were barely any.

Cold fries, only one patty on a double and the peppercorn chicken burger was tiny!

Ordered chicken nuggets didn’t get any

Completely wrong items I ordered and the food was stone cold I will not be ordering from there again just eat has been nothing but disappointing and wasting my hard earned money on very in happy

Poor all round, poor food, poor service, all round bad

Food was nearly an hour late, got here and absolutely everything was stone cold, total waste of money!!

It's not called Burger King for nothing.

Went through drive thru, fast service and lovely staff

What great staff and great food. 100% recommend

Late, cold and missing my burger (peppercorn angus)... not impressed. Cost me £30 something quid and I don't even have any food. Giving a partial refund isn't acceptable. Won't be ordering again

Missing the extra patty and BBQ chicken not what I ordered

Outstanding food burgers were fantastic the fries were far better than McDonald’s.

2nd Time missing items from order

You haven’t set the two monster drinks

I asked for caramel chew ice cream last time and got four chocolate ice creams which I didn’t like

Ordered via app to be delivered, missing whopper and no way to get intouch with store at fulwood Central, I kept ringing for over half an hour, nobody answering so i left to messages. It cost me over £20 for 1 burger, 2 fries and a portion of cheese bites. McDonald's next time definitely .

Visted last saturday. They had one drive thru on and another 2 people sat in already earing. Walked in and the staff were too busy talking to notice, ordered my food, my burger was barely warm, and they forgot the chips in one of our meals. They had nothing else on, just too busy doing nothing. The day after my other half was being sick all morning from chicken she ate, that was the only meal we had different in the 48 hours leading upto this she mentioned it tasting funny but you don't expect them to not cook food incorrectly at a fast food chain. I've tried to speak to someone from Burger King regarding this but no replies in a week so I feel its time to pop a review on here.

Great quality food as always ! Friendly driver also

Ordered at drive through Didn't include all items in the bag. When I rang up I was told I could drive another 20 minutes back with no hint of remuneration. This has happened MULTIPLE TIMES. Poor service.

Visited with my 4 year old who was disappointed she didn't get a toy in her "Happy Meal" and that they had no cardboard crowns.

Whopper Wednesday £1.99 if you have the app