Mcdonald's Restaurants in Wiltshire

driver given me the wrong order

Food was hot and delicious for a change. Everything spot on including delivery from Cem.

Said it was delivered but nothing showed up

The food was cold and the drinks were leaking.

Ordered a large BBQ stack meal only the fries and drink came, ordered a 5 select medium meal only the drink and fries came very poor and wasn’t even warm. Was stone cold.

food was a little on the cooler side but still warm enough to eat, but everything ordered was there

the food arrived late, cold and soggy. it was missing dips, straws and napkins. so we couldn’t even drink our drinks!

half a cup of dishwater, no hash brown, generally sloppy

my order has not arrived yet on this app it has said its been delivered when it most certainly has not!!

It was edible but stone cold, not the delivery fault either

how can you burn a burger bun? then think it's OK to customer!!

My order did not come at all what type of services is this and you have the obesity to tell me the delivery guy left the food on the outside door. NO HYGIENE am i suppose to pick and eat it

excellent service, friendly driver. thank you.

all good,nice and warm as well

Delivery time kept getting pushed back over an hour and 20. Also forgot chilli cheeseburger.

Ordered 1 meal, nuggets and a wrap. All that turned up was a leaking cup of coke and no food. Very poor.

missing 3 burgers drink was spilt and food is cold

didn't arrive, but written that my order was deliver

really ????? why did I receive notification that my order has been delivered ???? it's not been delivered to the address on the order.

The deliverer was very polite and followed my instruction note as requested. Many thanks to him.

I don't expect red hot food delivered, but I have just spent £30 on food that was so cold I had to throw it away. So cold I was worried my kids might get stomach aches. Never again just eat.

Absolutely awful service was meant to be at work an hour ago and it took them 2 hours to deliver me 4 items witch turned up stone cold won’t be ordering from maccies for delivery ever again

the hash browns cold and over cooked, bacon muffin cold

Drinks had spilt everywhere and leaked all over the floor as it was handed to us

The food is cold and my drink spilled everywhere, getting it on my floor seeping through the bag and my drinks have empty

Spilt drinks and cold and slapped together food which was like eating cardboard chips

Food was cold and order was wrong.

always something wrong or something missing

Do they teach you guys to fold the bags anymore? Lady brings out food to parked orders, all bags she is carrying open, freezing outside, no surprise food is cold then second you get it.

When food arrived it was freezing cold. Time kept getting delayed when carrier already picked up order.

Food was stone cold you pay all that money you want hot food not cold ans delivery drivers take to long to get the food to by going miles out the way

It looked like the Big Mac burger was just thrown together

Food was hot. Delivery driver was very friendly.

came early that was great for a Fri night delivery driver so friendly food was hot when arrived all in all great service

Delivery drive was great dropped in reception as i didn’t realise he was here and couldn’t answer calls

No straw for my drink and no salsa dip as part of my order

Totally wrong order , took code left with nothing

It's a joke this place might as well tear it down food has gone downhill burgers missing stuff big mac tastes dreadful now that use to be my favourite burger not anymore get it together have a massive meeting on how your staff work and read orders or shut this place down pathetic not ordering from this place no more

delivery was on time and no problems but ordered was not right got wrong burgers ,chips could be better

both wraps missing? fries were stone cold. never normally this bad

I was delivered the wrong burger but they wouldn’t refund me even though it was in the pics I sent

Mediocre as ever. Food warm enough. Nowt special. Staff completed order but didn't seem interested.

Delivery was good but there were 2 items missing. Restaurant refused to do anything about it and refused to even take responsibility. Very disappointing

Forgot one of my items with the order

The food was cold I will not be order from here again I would like a refund please

Does what it says on the tin, fast food, even after personalising our burgers. The food was hot and filling, job done!

Some items missing got a refund but my granddaughter was not happy that her happy meal was missing!

no dips that were ordered and not straws foe the drinks.

over an hour and half late, cold food and missing a while meal and drinks too

Literal mould on my bacon roll, and all I got was a couple quid back, not happy at all!

Food cold and not given any sauce with my order

The food was awful, will never order here again.

I received the wrong drink and it was completely spilled. Will expect a refund on the drink.

Time kept being put back, food was cold as ice, and forgot to give me my dip

food was cold. not the first time either. I'm either missing items or food is freezing. think iv learned my lesson now

2 hours wait then when it arrived it was so cold it was inedible!!!! furious! I very rarely spend this amount on a take away as I can't afford it but this was a treat and it was totally ruined. So angry!!! just say delivery is not available!!!!!!!

Exceptional delivery service. The chap was positive and friendly. The best delivery driver we have ever have

I ordered around 11 and I received it at 1:15

food arrived 1.5+ hours after ordering whole meal was missing, food was cold.

Received the completely wrong order. Requested help from the restaurant which they refused to give. Left with no food on an almost £40 order - money I can’t afford to lose :(

missing 6 milkshakes. been charged for them. Also food came nearly 1 hour late. Driver was so apologetic about this, but i do understand it was not his fault as Trowbridge Mcdonalds mixed up my order not the first time...

McDonald's is ok as a place. But the one in Trowbridge is probably the worst! Cold food, sloppily packed, something always missing from the menu.

No Cheese Bites with the order

Would not order again. Took over 3 hours to arrive and when it finally arrived it was freezing. If just eat would have allowed me to cancel the order I would have

Stone cold and missing half our order

never received my meal only got the mcflurry

Food is hot and fresh and was delivered early best experience in a good while.

The food quality was poor because of a poor delivery, the driver went in the opposite direction to my address on leaving the restaurant (I could see it on the live map), which means the courier was most likely doing another delivery with my food in transit so by the time he got to me my food was cold .

Everything was freezing cold and the Big Mac was actually missing from the order, never had a problem with cold food before it’s always been hot if not at least warm

The order was on time, however, the chips werestone cold. We ordered two big Mac meals and a plant-based meal for my religious Auntie, who cannot eat meat. However we were presented with three meat meals. We rang McDonald’s as we are very aware it was not Just Eat that packed it. McDonald’s have said JE keep the money so we need to take it up with you. I was able to refund one meal, I would rather refund all three. The chips were cold and we could not all eat together as a family.

Happy meal came with 3 nuggets and a toy.. no chips . Chicken Selects came with no chips and No cheeseburger in the order either..

Always something missing. Gonna say around 85% of the time

I do like working at McDonald’s and the food is nice what is the point to say same thing the things you don’t mine to say do you ever think before speaking if you say something not nice don’t say don’t it yes a am still narcissistic say pacifically for the mcdonal’s staff say what ever you like about me much you can doesn’t mine haif to like it

no dips and partbof order missing no straws for drinks

awful food was cold no straws 4 out of my 6 chicken nuggets melksham mcdonalds is better

Food was fine, but had missing items.

Only 1 item turned up. Please refund. Totally unacceptable.

Never arrived even though it said it was delivered

i am very upset with my order today as the drink was split in the bag, i was missing the terrys chocolate orange pie and the delivery was very very late. i ordered at about 5pm and original order time was about 5:30pm but the time kept changing

I telephoned Trowbridge McDonalds 1 hour after order placed due to receiving another “Delivery Update” stating order would be delivered 1515 - 1530 !?!? I subsequently cancelled the order on the “Just Eat” app and made my children lunch.

forgot the paid for sweet chilli sauce again

Absouluit joke of a restaurant. Food arrived 1 hour late, cold & bits missing even the cola was flat. When you hand £38.59 to a company for a service you excpect them to deliver a high standard. Never ordering from here again. This is happening way too often.

Food was cold, drinks spilt out as it wasn’t packaged properly

Chips were cold but everything else was nice.

They forgot the cheese bites and the young lady was checking it off when I turned round and still she managed to forget part of my order I didn’t have time to check as I had to rush home which was 15 mins away. Next time will sit in car And check!!!!

food is cold, large fries turns out to be medium

This place is just going down hill fast ,missing items from my order , chips cold a limp flopey mess even when warm better off going to melksham or Warminster mcdonald's never had a problem with them

There is always at least 1 thing missing when I order from them ☹️

this is easily one of the lesser competent mcdonald’s i’ve been to. i come here a lot when im to and from long journeys at work… every time ive been here, they have no ice for their drinks, the chips are always cold and today they seem to have no hamburgers ??? which is pretty much the staple of Mcdonald’s in itself. seems a real shame when trowbridge is such a busy place that they just can’t seem to stay on top of their stock or the amount of customers. it’s quite a slow service disappointing

Placed order at 17:58 was delivered at 7pm that is a long wait plus order wasn’t very warm- once again no straw for drink and dips ordered with chicken box and didn’t receive any - poor service

Food took over 2hrs to be delivered and when it arrived it was freezing cold, the fries were so cold it was like they'd been left in a fridge! Abysmal service, won't be ordering again!

I GOT BACON IN MY CHICKEN BURGER AND I CANT EAT BACON IM MUSLIM AND I DIDNT REALISE

absolutely cold! this is the third time being freezing. Will never recommend mcdonalds again

Fab, friendly and helpful staff. Fab place to go and chill. Drive thru can get busy and they may be a wait.

Late as usual, ordered a cheeseburger happy meal and got a chicken nugget one. Missing drinks. Disappointment

they delivered food to paxcoft took over an hour for my food to be delivered for it to be stone cold!

Missing Big Tasty on my delivery. Branch not interested. Duty manager even told me if I came down in person they would not refund me. Talk to uber eats even though delivery is security sealed from McDonald’s. Uber eats refunded me 2.87 for an 8.03 burger on the receipt. I call that theft! Will never eat at a `McDonald’s or use and `uber affiliated service ever again.

Great food. Marvellous delivery person

not impressed all the wrong order

Always food missing very rare is it hot