Mcdonald's Restaurants in Wiltshire

Almost everything you order comes with the option to 'make it a meal', which involves adding a drink and a side. So why are the staff totally unable to put the drinks or sides into the bag? 4 meals ordered, all wrong with items missing. I could understand if it were a complicated menu and we had asked for unusual changes or substitutions but fries and a coke is surely about as basic as it can get?

Ordered through deliveroo. 6 items missing. Given a refund but wanted the food. Poor service from management at deliveroo. Never use them again.

My partner and I just wanted a quick bite to eat at the end of the day; and while our order did arrive within a decent timeframe, we had spent £30 to receive cold food, wrong ingredients in our burgers, and two completely missed boxes of nuggets. (We did get the dips to go with the non-existent nuggets though, so that's a bonus.. right?) This was at peak time, which means they're either running a skeleton crew that are rushed off their feet or they do have enough staff but not the right people in management positions to ensure quality control. Avoid at all costs, not worth your time or money.

Very very slow service food looked like it was thrown together by a toddler just about edible luke warm

I had to wait for my order 1 hour and I didn’t get everything what I ordered

Terrible, order online , food arrived cold and item missing, same as yesterday, same item missing, called macdonald’s Trowbridge and they blamed Deliveroo, like if the drivers check the bag inside, just ridiculous instead of taking responsibility, really bad image for a big company like McDonalds

I had an issue with my order but the manager Flo was absolutely amazing and so helpful. She went above and beyond to help me while it was during a busy Sunday lunch time. A lovely lady and provided exceptional customer service.

It's McDonald's. You get what you pay for. It's fast food so you know the rest

This isn’t fast food it’s slow food you order you’re food through the drive through and wait 40 mins for your food to be ready ridiculous I’ve never been to a McDonald’s like it I’ve tried it 2 times now just to make sure it happens every time and yes you will always have to wait for your food 40 mins is slower than a sit down restaurant

Absolutely ridiculous, first off some of the screens were broken and not working and they had barely any food items, also within 5 minutes there was about 4 complaints about the food being cold or wrong or even burnt and even food having pieces of plastic within the food. When we received the food the staff member rudely passed the food to use and barely said anything and rolled her eyes at us.

Always forget food when ordered online I ordered a big Mac meal and they forgot the burger and the fries but gave me the drink and that’s it do better 🤬

Bad staff lack of service slow team members Everyone should be sacked

Shared space with Greg's, the service is a bit slow, ran out of milk while I was there, the food is of excellent quality

The food was fresh and hot. We're asked to wait, but they were pretty quick.

They always forget here to put the extras you request on the burger. Today they outdid themselves and i got my extra onions woop woop but did you know I got charged am extra 20p for extra onion. Extra sauce or pickles are free just nor onion 🤣

Screaming children not your fault Nearly always happy to eat in

Arrived unsealed, cold and insanely late!

waited over 1 hour for cold food not even Luke warm

absolutely disguted delivery driver more interested on who she was talking to couldn't walk up stairs as to much for her dragging her feet food stone cold and no drinks well it will be the last time I ever order from McDonald's it use to be a treat for my family now its a embarrassment and I will be taking it further shame on you trowbridge McDonald's

Like most McDonald’s. Perfectly acceptable food. Called in for breakfast. Very slow service, was waiting for ages

Delivery driver brought incorrect food, we said it was wrong. He took it away and told us he was going to get correct order and hasn’t come back. But because labelled as delivered struggling to get a refund

I’ve used this McDonald’s numerous times, it is by far the worst about. They never got your order right, rarely provide napkins or straws, and I’ve yet to receive sauces, even asked or ordered. Today, yet again, food was wrong, got a normal Big Mac rather than a double with bacon, no straws, napkins or sauces. Half empty coke. Come on, where are your standards. A few weeks ago me and the wife went to the drive through, I ordered quarter pounder meal and got a cheese burger. Get it together guys

Bit cold when we got it but was still really good

Ordered at 12.11 came at 14.20. Food cold. However cant fault tne chap that delivered. He was very polite and apologetic, wish i had gave him a better tip.

Ordered a fish fillet burger meal and a double cheeseburger, courier at the restaurant for over 30 minutes food being prepared for over 35 minutes (allegedly), I suspect it was prepared and left to go cold as they had no drivers to deliver, when my food eventually arrived the burgers were cold and the buns were soggy the fries had to warm up in my microwave, ABYSMAL.

Food was shown as delivered but never arrived, no way to get in contact so had to submit all items individually as missing. Only let me request a refund for food and not delivery or tip. Will never use the service again.

My food was cold I was miss half my food

Drink previously spilled and were not even delivered this time, had to get a refund

Prepare for a long wait if you order a plant burger. Food is as expected, you get what you pay for. I pre-ordered on the app, then still had a 15 minute wait on arrival for my burger. Wasn’t worth the wait.

No sauce and I need that for the sugar!! Absolutely annoyed plus that was 60p I’m not a millionaire so 60p is actually quite a lot!!!!!!!!!

Dry expensive food chips not peeled nasty, nice paper bag

Once again no sauce was delivered... this is now the 5th time! food was stone cold! all chips had to be binned! shocking and now realise why we don't order from you!

Food was cold, won't be rushing back not my fault you are busy?

Bang average, when the drive thru gets busy then the entrance for the retail park gets blocked so you end up waiting until they’ve served the first few cars. Will always forget sauces.

Fries missing, after preparing my meal for all of 22 minutes.

food was cold and a drink was missing

the bacon would of been better if it was turkey bacon

Food was delivered to someone else. Absolute disgrace.

Delivery drivers firstly didn’t put handbrake on and nearly drove into neighbourcar. Then handed me food didn’t speak I called out as all soaking wet she wouldn’t stop as drink had fallen all over food its all ruined!!

Driver was very polite and delivered on time

I didn’t have one of my large iced coffee’s delivered and l haven’t used this app for ages but now l remember why, it isn’t the first time l haven’t received my whole order!

Drink spilled in bag bag ripped

The delivery driver didn't turn up!!!!

had to wait 1.5 hrs for my food (disgraceful)

Good service, just wish the delivery drivers would read the notes we leave them.

Shame really, place was dirty, bins overfilled. If that's what the restaurant is like, can only wonder what the kitchen is like.

after 20 minutes of waiting for the courier everything arrived cold, the order was incomplete, of course as always they didn't give us any sauces.

The coke I orderd with meal was half full as it leaked in the bag

I did think to lose a star because they forgot the syrup again!

Don’t order from here never get what you ordered don’t give sauce and always missing items spend a lot to get nothing

Food cold, driver got lost. Sat at wrong address for 10mins. Twice I have paid for sauce’s and twice they haven’t been in my order. When you paid for something you expect it.

kept being pushed back on time and came freezing cold

Poor service and food arrived cold

I missclicked and ordered a filet o fish meal instead of a mc chicken meal. but that was my bad.

The food said delivered but didnt turn up

Food never arrived. Not happy and very hungry children

Only ever had bad experiences but actually everything arrived, still hot! very pleased :)

I use this Mc Donalds at least once a week. Drive thru = Missing food every time I return home, so I call the store, and all you get is SORRY I tell you what if only sorry could fix the world's problems. And then they have the brass ones to tell me they will give me a code to collect the missing food for free like there doing me a favour next time I visit. Well it's not free is it I just paid for the food. Anyway folks Sorry seems to be the magic word if anything goes wrong when you visit.

Awful experience waited over 45 minutes for food and still didn’t get it so ended up getting refund, when asked to speak to the manager they sent the cleaner when I refused to speak to him and actually speak to a manager he was very polite and apologetic however couldn’t explain the lack of service and the reasons why we didn’t get our food apart from they were short staffed but on watching staff a lot where just stood around chatting. other customers also said they had similar experience and that this seems to always been the case at this restaurant. Can’t really call themselves a fast food chain.

hot food as ordered. no sauces or straw though 👎

£30 worth of food and only one burger turns up, terrible

Busy restaurant. Took a while to get order. Napkins not available in dispenser. Nor offered with our too table service.

Terrible. If you're planning on buy food at this branch, bring a good book and a pillow because you'll be waiting a long long time.

Food cold unable to eat it delivery man refused to return it we require a refund

Missing over half the order. Absolute joke Waited an hour

Food takes way too long. No point ordering to pick up. May as well wait till you get there, let, then go around TK Maxx as it's so slow. Can't really call it a takeaway or a pick up. Absolutely hopeless.

I ordered a iced coffee that didn’t come and I didnt get any of my sauce

Ordered at 5:15pm, eta 5:45pm. That eta kept being pushed and order finally arrived at 6:45pm. Tried cancelling order, no option on app and McDonalds wouldn’t cancel either. Unable to eat my order due to plans at 7pm. Will never order again from the restaurant

Some of the food ordered was missing

Forgot our food and we have been here for two hours waiting ⏳ and they told us to bug off and wait for our food.

I specifically asked that the straw and dip for the nuggets should not be left out as they have been several times before. However, neither of them was in the bag. My delivery time was delayed several times and I eventually got my food at 23.11. The Diet Coke was watm and the food was cold, which indicates that my order had been sitting somewhere and had been forgotten.

Absolutely abysmal experience. Ordered £40 worth of food at 8:53pm. It is now marked as delivered at 10:44pm. We have had NO food delivered. Appalling service. Don’t offer a delivery if you clearly don’t have the means to actually carry it out. Won’t be ordering again

Delivery time was consistently pushed back, arriving an hour and a half after being ordered. Entire meal arrived stone cold.

Drinks spilt in bag, watery “hot chocolate”, cold food, no sauces (even though we paid for them) and no straws. Overall poor quality.

Food was nice, however was rather cold.

I order about 9 nearly a two hour wait and all the food is cold and did not get my garlic mayo what I paid for. not acceptable

Food was stone cold missing chips and waited nearly 2 hours

the food was cold when it got here so won't be ordering from macdonalds agin

no staws or sauses in with our food, no ice-cream or milkshakes shocking !

Gave me the wrong item and all my food was cold

Order went through at 5:31 arrived at 7, stone cold, cokes were flat.

not happy with the service that you provided. and I want a full refund

ordered 2 large meals nothing extravagant. ordered arrived 2 drinks 2 fries that's it what an absolute joke waited 1hr n half for this food what a literal joke of a establishment

Absolutely shocking, order took 2 hours 35 minutes to arrive, drinks missing, half the food order missing and food was freezing cold, disgusting service

Call this fast food, took over an hour and was cold, very poor for the money

paid £21 and the food was stone cold so cold that I couldn't eat it I'm not happy as this is not the first time this has happened with McDonald's

For the second time I am missing multiple items of food. 4 fries and 2 burgers, with mcdonalds not doing anything to solve the problem with their staff or sending out the missing items

Mcdonalds is no longer a cheap dining experience, typical fast food establishment nothing special. Great for kids. Too much time spent on take away orders leaving customers waiting too long and often wrong order or cold food. Trying to do too much. Doesn't WORK.

I actually got fresh burgers, girl on last window made it all the better

Didn't include dip ordered, and large fries and one of medium fries only half full.

Delivery driver was very polite

No sauces but great delivery time

order completely wrong got someone else's order tried phone restaurant goes dead. not happy no food to eat

on time but cold and slightly soggy

was originally being delivered at 1320, turned up at freezing cold at 1502. bags looked battered. absolutely rubbish service this time. not edible and so late that had to reschedule kids run!

ordered a sprite zero and only got soda water. the syrup mixture has gone and the food was cold.

The food took 2 hours to arrive and when it did it was the completely wrong order, some lucky sod had paid £10 and revived an order with £25 where as we got the complete reverse!!! I am appalled. All of “our” food was stone cold

Left out our drink we’d paid for 😞

Great first time experience with delivery

Hits the spot when you just don't want to cook!