McDonald's in Wiltshire

No matter when I go. Day or night. They never have milkshakes. Never.

Ok for a quick stop, food like any other McDonald's. Service a bit slow on Click and Serve.

Wet floor, no sign and I went absolutely flying resulting in injury. For safety concerns id avoid.

Food was cold and order was late. Driver went up and down road two times.

Food was what you expect... But a 15 minutes wait is not!

Food was cold, no straw for the drink, and sauce i ordered was wrong, never again.

Every time we order from here there is something missing ! It’s drives me mad today my partner had to go without his burger which is awful when everyone else is eating..waiting on a reply from my complaint

only one of the 20 nuggets was delivered I paid for 2

Placed a drive through order. Got home and the burgers are missing. This isn’t the first time. The fuel to drive back down is more than the burgers and ball ache.

Big thanks to Josh for helping with coordinating the big group. We failed to travel to the store but he still helped communicate and call the manger of another site to check if we were good! Really appreciate your helpfulness and kindness.

McDonald's Salisbury is a good spot for a quick meal, with decent service and consistent food quality. However, compared to McDonald's in India, the experience feels quite different. The bold flavors, spice, and unique menu options in India make it far more exciting. While this location gets the job done, I’d love to see some of that variety here!

We like to come here for a quick bite, it is on our way back home. They served what we expected and we always enjoyed our visit.

Nice service and parking options. The normal food standards and experience you would expect

Both fries and burger were cold. Felt like they had been sat around for a while.thought they would have been fresh as it took so long,wasn't busy either. Should have returned items but didn't have time. Wouldn't recommend

Can’t do a simple job !! It’s really not that difficult to put a burger in a bun and put in a bag ! These lot make out they have the hardest job in the world 🤣 please McDonald’s sort your staff out

Ordered though justeat and order got cancelled after waiting an hour and a half

Food is macdonnalds I can not put a 5* however the nuggets we bought were warm and everything yoy would expect. Dips. Napkins. Plenty of sauces available. Service was spot on. Atmosphere... it was very busy bieng school holidays but everything was clean and tidy. Toilets clean in good working order.

The food was the worst food ever Mac Donald’s are just getting worse and worse !!! Very bad yet again from Mac Donald’s

Four portions of chips missing, just the burgers sent. Food late, food cold.

I have ordered the ketchup, but I haven’t got it.

Hot fresh food, quick and yummy

It’s a MacDonalds fast, expensive, below average food. Nothing more nothing less

Coffee on the go ,and an ideal place to stop,and not over priced

I don’t think I’ve ever had a fast, fresh or correct order in all the times I’ve come here. Service is incredibly slow and negligent. I’m unsure how the franchisee can let it run like it does. Edit: they continue to be incompetent, just simple things such as putting chips in upside down in the bag, half filled drinks and no dips. If you went to a normal restaurant purchased a meal and they gave you less that what you paid for you wouldn’t accept it, so why should we have to here? Franchisee really needs to check on this place.

Had a delivery from McDonald’s Southampton road salisbury food turned up stone cold and burgers were all squashed absolutely awful

4 star just because Bathroom area was not clean 😒

no dips, inlaid for dips, no oinionnin burger and asked for onion, 5 nuggets instead of 6 in box, freezing cold food. dreadfully service and order

What a dump! My wife and I stopped here today for a quick bite. The food took 30 mins to come, then they only gave me 5 nuggets instead of 6. We went upstairs and it looked like a food bomb had exploded. It was disgustingly grotty with food all over the floor, sticky seats and tables. There were even 2 bogies on the first 2 tables we were going to sit on. There staff moved like sloths with absolutely no urgency or even care. We watched a young man down stares wiping the ketchup station that took 15 mins and then when he’d finished was still covered in ketchup. We saw another member of staff with a big bandage on his finger, handling food, with all sorts of grime on the bandage. I thought rubber gloves were supposed to be worn? Avoid this place at all costs, it’s a disgusting, poorly ran, heath hazard. Yep, it’s only a McD’s, but my lord this place should be shut down.

I ordered the food for my daughters at 16:35 and it said it would be here at and it kept changing the times finally got it at 17:49 never had this problem before especially as it was only 2 kids meal

Very kind gentlemen who delivered the food. Arrived on time and food also had all the items including the happy meal toy which I am very pleased by as we always have items missing when ordering from Southampton rd, so positive experience this time

((👎👎👎👎👎👎👎👎👎They touch the orders before delivering and are ready for delivery )👎👎))They don't serve as they should, don't go there and even less the deliverers. They remain the same when they have no clients you pick up quickly when they have no one to pick up👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎

I put instructions and said on phone but still went to wrong place !

After waiting 20 mins was given cold porridge and my coffee had milk in it ( black coffee ordered)Nice view from upstairs. First and last visit for me

Mac, fries and a shake. I think I'm going on McDonald's world tour.

8am and the staff could not be asked ...avoid avoid.

Missed off half the food when I asked them countless times if all the food was in the bag. Plus, when we got there, they served the other car before we got served. They didn't even notice us turn up. This isn't the first time I've had a bad experience with McDonald's here. Beforehand a few months ago, I had a burger given to me that was half bitten 🙃 Even asked for a receipt and it wasn't in the bag 😄 countless issues. Not happy.

Sadly not up to usual standard. All the food was very cold.

delivery times kept changing, order was cold and incorrect when delivered

Grease soaked & vommit enducing breakfast McMuffin

Always use the drive through, and my order is nearlly always wrong!

Waited 25 mins for food, chips were burnt, items missed of order - won’t be eating here again -TERRIB

I ordered a Big Mac and medium fries. A more standard order I cannot imagine. 15 minutes it took and no word of sorry for the wait. When people take your money first there is no incentive to be concerned with custmer satisfaction.

Missing items again! It’s every single time- ridiculous.

staff are slow and grubby. The attitude given seems to be of ' we are doing you a favour serving you.' This is over the last few months and NOT a single occasion. TBH the food is not worth the effort to bother with again and the attitude from a bunch of workshy kids completely ruins it.

he was very quick and nice grate survice

Fast food, quite a clean location

Friday lunchtime. Fast service, easy parking. Polite, efficient staff and very clean. Possibly the best MacDonalds I've visited in a long time. Many thanks.

A McDonalds, is what it is I guess!

Crazy slow drive through service 40 minutes + only to receive cold food and drinks, there are some lovely staff here and some who literally don't give a shit have seen them arguing in kitchen before and will serve you a side serving of attitude with your fries along with regularly getting orders completely wrong, Macdonald's needs to get a grip on this branch and fire those not interested in basic customer service checkout the trip advisor reviews of this branch!

30 minuets for our food and there was basically no one else waiting it’s grubby food left on the sides. A JOKE

Very busy but the staff were very efficient and got the order exactly correct. Very hardworking and diligent staff at this location

Terrible experience with Just Eat. My food never arrived, even after waiting over an hour, and this is the second time this has happened. No updates, poor service, and now I’m left waiting for a refund again. Completely unacceptable

My friend is distraught she is GF and could only have porridge , we all got our food except her and when she finally got it she was given no golden syrup , she is now crying, McDonald’s shame on you !

No straws, missing 2 lots of fries that should of been with the meal share part of the order

Absolutely a disgrace 3 hours late and freezing cold

I ordered this around 14 :00 and the food was delivered 19:30. it was too late and food was cold and spoiled

order took 2 hours and 47 minutes to arrive. ice cream was melted, burgers and fries were cold. was given a 6 pound refund on a 26 pound order

Strangest mcdonald's ive ever been to

Really nice delivery driver, very polite Order was missing items but that's down to McDonald's

The assistant forgot to put the second big mac in the bag .Luckily we stopped to eat in the carpark. So check the contents before you drive away.

I ordered approximately at 5.30 you changed the delivery time four times and it finally arrived at 8.12 pm the order was stone cold , there were no straws for the drinks , and I paid for a garlic mayonnaise and never got one , I tried ringing the branch several times but nobody answered, I am not happy with your service , I paid over £25 for my order and I’d like a refund please

DO NOT order from this McDonalds. EVERY SINGLE ORDER IS WRONG. They never check the bags and always forget items. Go with the City Centre McDonalds, much better service

2nd week in a row it’s gone wrong from here, first week lots of items wrong it missing and cold. Second week over 2 hours to get a delivery. This McDonald’s is just awful. Won’t be doing this again on a Friday night. Far too stressful

Found what looked like chewing gum in my burger so never stopping here again

Quite a wait for food. Not good staff interaction with me. Food very hot. And nice to eat. Coffee nice.

Ordered my 2 children their Friday night treat, 1 burger missing, 1 drink incorrect (so not suitable) and everything else stone cold. This was ordered through deliveroo , the total was £24…. And on complaint refunded £8. So it’s not what was ordered, and so cold it’s not edible…. But still charge £16…… Awful. Won’t bother again, such a shame as it’s the children’s Friday night treat.

Late delivery by 3 hours. Unable to cancel as they had assigned it to a driver that wasn't there the time kept going up. Food is stone cold and inedible. Delivery driver was nice and it wasn't his fault.

Everything cold. Missing items. (2x crisps meals) Drinks came on their side and had spilt

Live 45 mins from here, so not a regular user, but popped in twice within a week! Quick bite with a friend on a Saturday - busy, but staff working efficiently like a conveyor belt serving drive thrus and walk ins - we ate upstairs - premises clean and tidy - all good Mon eve with son so he could grab something following a late hospital apptmt Less staff, longer wait (still no more than 5 mins) - takeaway - again all good. Shift Manager Rhys impressed me! Calm, polite and in control of team - able to multitask and deal with all customers with ease! Gave service with a smile and listened to customers! 100% credit to him! People generally review to complain or compliment, I wanted to compliment this chap (Rhys)

Often went through the drive though on a Thursday evening to buy burgers as a treat for the residents where I work but have given up now. The staff are miserable and the food takes forever to prepare. On the last occasion I had to go to the counter and ask about my food as I was going to be late for work (I'd already waited nearly 30 minutes). The manager asked for my receipt, walked away and came back throwing my money back at me before storming off. Absolutely no customer service skill. You have to blame the management when a store is failing so badly. Staff are only as good as their manager requires them to be and this manager obviously doesn't care.

Great delivery driver unlike the last

Popped in at 9 on a Saturday morning while waiting for tyres to be changed at a nearby garage. First of all, everything was very clean. I ordered using the self service kiosk, and then waited to collect my order. It took less than 2 minutes from ordering to collecting my food. Food was hot, and was perfectly tasty. Staff were polite, and watching other people order, quick to cook and serve the food.

Food was cold by the time it turned up not an enjoyable experience

Not the best Macdonald's. They usually forget part of your order, the foods cold and it can sometimes take a long time to arrive.

Absolutely shocking, words can’t describe the awful service. In an empty restaurant and two cars coming through the drive through it took 30 min for my food to come, to then be told one item was out of stock. Just after the person told me it was out of stock, and his colleague was doing the refund he sold the same item to another customer. No clean tables, no sauces, no ice, the list goes on. There must be 15 staff and they all need retraining. Never again will I come to this branch.

Ordered a double big mac online. Got two beef patties in a bun....last time I looked,a double big mac had 4 in it,no?? Not the 1st time you guys have ballocked my order up!! Please read the order correctly and check it before you send it out!!

Cold food ,,missing drink on delivery, waited 1 hour 50 min when i phone up to complaint got told is my problem, i ve ask the name of the guy that answer the phone he said I DONT KNOW MY NAME,,change the staff asap Is the worse mc don in the workd

ok order said 30 to 45 min ,then post pone another 45 min ,,i phone up an extremely rude member of staff basically told me aint his problem ,after ask him his name he said: i dont know my name,,then driver arrived and guess what they forgot my drink,,wow well done to mc donald staff ,,u menage to ruin my dinner

One portion of chips was missing. Had two drinks but no straws was delivered with the orders. Fillet o fish was not very nice. Tarter sauce was hanging out way out of the fillet o fish.

Staff very friendly, food was hot when we had it, (which it never is where we live) will visit again when in the area

Food hot an good staff friendly. Only thing letting it down was over flowing bin in door way an empty tables needed wiping .

Absolute joke. This is our local and not once has it been FAST food! even ordering a cheeseburger will have you waiting at least 10 min - busy or not.

Nat at the drive through today was exceptionally polite and friendly, really made our day as usually it’s like speaking to a robot, 10/10 :)

Excellent service from delivery driver

We order regularly in the hope that the order arrives correct as always missing something BUT today ALL of the drinks from 7 meals were missing and the driver couldn't care less when I told him before ge left!!

Just popped in for a coffee. Well I say coffee, tasted of hot water, disappointed

First time I'd been to McDonald's in 13 years was happy with the meal and the drink I had couldn't give Atmos as went to drive through

Worst order of my life missing sauces, fries and what did arrive had less items than meant to. Just terrible service, I used to work at McDonald’s it isn’t that hard to count to five to provide the right number of selects and oh yeah actually include fries in the order.

Good McDonald's, drive through can be a bit slow at peak times..

Items missing and as always no straws for our drinks, food was also cold

They didn't have a Whopper so not great!

items missing from the order. This is a continuous issue from the same restaurant

Terrible usually it’s great service but today our food arrived with no fries and 9 chicken selects instead of 20 nuggets

Food was cold, drinks only half full and flat. Overall not a good experience

missing half my order and not the first time this has happened

Don't think we've ever come away with the sauces we've asked for. Maybe it's an in house game.

It was so bad the waiting and food cold..I have a disabled daughter and was a bad experience for her,, thrown her off her routine.

The chips where not verry nice stone cold and hard .

my burger is squashed and I have taken photos it's horrendous

Absolutely useless 30 mins to make two coffees I ll shall make a flask next time