McDonald's in Wiltshire

Worst order of my life missing sauces, fries and what did arrive had less items than meant to. Just terrible service, I used to work at McDonald’s it isn’t that hard to count to five to provide the right number of selects and oh yeah actually include fries in the order.

They didn't have a Whopper so not great!

They don't serve as they should, don't go there and even less the deliverers.

Don't think we've ever come away with the sauces we've asked for. Maybe it's an in house game.

Absolutely useless 30 mins to make two coffees I ll shall make a flask next time

Wrong order brought and not for the first time! Disappointing.

Not a frequent visitor but their coffee and Mcflurry is so good.

Very busy but only had downstairs seating, so about 5 tables. Didn't want to sit in the as we were on a long car journey.

Ordered for 3 people, got delivered one drink with no order receipt. Delivery driver was rude and obviously not good at their job.

I don’t think I’ve ever had a fast, fresh or correct order in all the times I’ve come here. Service is incredibly slow and negligent. I’m unsure how the franchisee can let it run like it does.

Completely slow and the staff ddnt seem to be interested in being at work. Had to wait 30 mins for 3 burgers.

Worst McDonald’s I have ever been too • Slow service (Waited 40 mins at a drive thru with only 2 cars in front) • Never had an order correct once • Food is always cold Honestly I don’t how one site can be so bad!

Burger meal said 2 burgers and 2 medium fries for £9.99. I received 2 burgers and NO fries!!!

It's a McDonald's, what more can you say, it does exactly what it says on the tin, so to speak.

Stuff missing no fries and no straws. Ordered because I have broken my arm and unable to go much!

ordered at 18:55, received delivery at 21:31, time stamp on food says it was bagged at 20:48. one meal and drink was missing. everything was cold. this has to be a new record for the slowest delivery ever. environmental health should visit because food bagged up and left to go cold before delivery will allow bacteria to develop, what other bad practices take place at this restaurant?

Useless we haven’t had the food delivered

Charged twice for the same meal

As McDonald's go, this is pretty poorly run.

We’ve visited this McDonald’s many times without any issues, but the last 3 have been dreadful. The food was so slow coming out, the fries hadn’t been salted, fizzy drinks were unavailable, and the staff seemed to be lacking any urgency to remedy the situation. It took nearly 40 minutes on our most recent visit, and the lower level was full of fed up customers waiting for their food. It seems to be persistently short staffed, and missing products.

Probably thr nicest Maccies I've ever visited! Really well set out with plenty of seating on both levels!

Just forva much needed drink whilst passing...

food was stone cold and driver went to harnham for some reason then my house on the other side of town!

Ordered though justeat and order got cancelled after waiting an hour and a half

Whenever I order, it’s always missing items! You need to check what you send before sending it.. very very poor

Fries cold and sharebox with no sauce, don't bother asking if you're not going to put it in. This was fairly typical from this branch.

2 orders have been messed up now last time my happy meals didn’t have nuggets in now I have been deliver 6 chicken nuggets an chip

Food was stone cold and complete waste of money

food was AWFUL! whole lot binned. Not my first time having horrid food from this restaurant the staff really need to learn to do their job properly.

Slowest McDonald's I've ever been to . Waited 20 minutes for my food

Junk food used in emergencies only.

Apple pies are cold and old No chips with my order as they could not be bothered to get my order, correct, I will not be returning The thing is about it, they were not even busy. It was me and one other car in the drive-through and it was practically empty inside and they still got my order wrong.

Lots of angry customers waiting for food orders

When the food come it is cold didn’t even feel like it had been attempted to be heating up at the restaurant absolutely shocking missing multiple fries. The order was not complete. Made it very difficult as I did not have any food from the hospital. This was my only meal and half of it is missing while my son was in hospital.

The boy who bought our food was obviously having a bad day! Shoved our food through the window and just ignored any attempt to ask questions

Waited 40 min for the food. Understaffed is an over statement

Usually come here for the drive through. Majority of the time I get my order but sometimes items are missing. Can get quite backed up quickly

Sadly, this McDonalds was not good. My Chicken burger was cold, had a limp piece of lettuce in it, and the piece of chicken couldn't be any thinner! They were very busy, but tables were dirty.Very disappointed.

Big Mac with no sauce, it was pretty grotty

Since covid McDonald's has ceased to be fast food, when I worked for McDonald's in the late 90s every customer would have their food within 5 minutes of entering the store, now you wait minimum of 5 minutes to get the food after you have ordered, plus the beef burgers are cooked and then stored in the cupboard and then assemble to order, it's lost its freshness, only the chicken dishes are the same as before. The only good thing is the app has good offers. Parking was not good and very tight

Happy with everything. Our address is a little tricky but the courier found it no problem.

Poor service manager was rude and called me a liar . Will not be eating in salisbury (petersfinger) McDonald's again.

Better than the offering at our hotel, worth the drive

the order shows as delivered but it never arrived

Good points: Convenient location Car park Bad points: Cold food Items missed, not interested when I asked for them Generally poor staff service, didn't seem interested in people waiting or apologetic at all Order took a whilst Self service screens were faulty

Food order was wrong and chips were a bit cold and chewy. Not the expected experience. Lesson learnt to check your food and order before you leave!

Asked for sprite and was given water instead. Not happy

No chips in the order for the second time..terrible

The food and service was awful It was empty while we ordered breakfast and had to wait so long to get our food The food had to be returned as it was cold, full of grease and pancakes were hard They certainly need training in cooking and serving Worst McDonald’s we have been to

Every time I have ever used Just eat I’m always missing things!!!!!!

Wow what a disgrace of a restaurant!!! I waited 10 mins for a coffee and food and had to listen to the petulant children employed there. One in particular was bragging how he doesn’t care what customers think of him and he says how it is if they complain! He said once a manager told a man to put his wife on a lead and I’m not that bad so being rude is ok!! He went on bragging how he has had people complain and try to sack him but he doesn’t care. I had to listen to this with my young child in earshot and had questions about what he meant with regards to wife on a lead!! When I asked for his name to complain but was told I wasn’t allowed as he was under 18. This explains a lot as he was very immature, rude and a total disgrace to your company.

At 02.00 am, they could not offer a cup of coffee when I was on a night shift and actually needed it more than the food. I ordered chicken selects as a meal deal. In the packet later, I didn't have my water and fries. Unfortunately, I am very short of time on my meal break, so I didn't want to go back and take my fries and drink. For 5 chicken selects, I got 1 sweet chilli dip. Really? Never again.

delivery time changed to much later than original time

We had to ask for toilet paper as there was none in any of the ladies toilets This was 5.50am

Absolutely ridiculous. Waiting 1h for a cheeseburger, coffee and 🍟 . Order showing on screen and after 10 min gone. I was waiting for another 40 min and then the staff rebooked my order . Highly not recommended

Where is it? Haven’t been delivered

The delivery driver was the happiest little chap i've ever seen in my life, what a lad. Food was great too :D

Only went through the drive-through. Everything was fine until my wife pulled off with my drink on the dashboard and it spilled all over me... Apart from that, all was good.

The most appalling staff who have no manners, no enthusiasm, and no care for service of any standard. Food is routinely missing from orders, what arrives is cold, and looks like it fell off a shelf in the box when you open it. The worst McDonald's I have ever been to, it's a disgrace.

The atmosphere at this McDonald's is really good. The staff is professional. The facilities are clean and well-maintained, which is appreciated. Overall, it's a great place for a quick and satisfying meal.

I went to this establishment with my 46 year old son and ordered their famous “mcfreeky” I was then violently touched by multiple Asian men wearing nothing but a McDonald’s cap, lovely place will return 10/10

I went to the counter to order a McFlurry and the staff member said they only sold “mcfreeky’s” and then violently touched me after payment, 10/10 will come back again

The food was fresh and hot but we sat downstairs by the entrance and the amount of dead flies on the windowsill is ridiculous it looked absolutely vile

Stuck in queue round drive through for 1hour

Cold and missing 5 chicken nuggets

The worst McDonald's ever. Yesterday, I visited the store and experienced the worst customer service. I had to wait 30 minutes for my order, and the front-of-house workers ignored customers once their food was ordered. When we tried to ask them for assistance, they just ignored us. One girl working front-of-house yesterday was particularly rude. When I asked her about my order, she curtly said she was busy with another order and couldn't help me, without informing me how long it would take to complete my order. The worst part was that there were two business managers on shift, and both were encouraging the staff to ignore customers. Even the Deliveroo drivers were waiting for over 15 minutes and were getting very frustrated. Neither business manager had a name badge, so I couldn't report them. Despite having at least 10-15 staff working on the floor, the customer service was terrible. This isn't the first time I've experienced this at this store; it happens every time. None of the staff seem to care about cross-contamination. For example, yesterday a manager came into the lobby, touched something, and then started packing food without washing his hands.

Food from mc drive. I have waited 20min. And this is normal here

I was missing my sauces this isn’t the first time and it’s very frustrating

freezing cold and not complete order

Stone cold and half the order was missing, tried calling the store they just ignored the call

Decent McDonalds, big seating area, quick service

I checked at the drivethru that everything was in the bag, all good I thought. Got home to discover a single big mac in a double big mac box... That's willful. They have to be going out of their way to do that, not make a mistake. There must be good people working there, but every time I visit, they must be on holiday. I don't know why they even bother pretending to be employed, just scrounge universal credit and save a job for someone that act wants to put in a single drop of effort. I have low expectations of Mcdonald's food & employees but they find new ways of lowering the standard every visit. It's not as if it's even cheap food any more. Poor.

Average McDonald's. Not the cleanest and servers handled foods during 'assembly' with bare hands. Managerial staff (at least judging by the uniform differences from other staff) wore dirty and disheveled clothing.

Worst McDonald’s I’ve ever been to. Chaos unorganised and cold food.

Great staff and a clean and tidy eating area.

It's McDonald's, clean and tidy..food is what it always is.

I like to take my dog here she is a terrier her favourite thing is to sit in the car with me and watch all the rats go by and playing around. She would rate it a 10/10

Missing items. Fries and dips.

Food was poor was stone cold and the chips were half full had completely missed a set of 20 nuggets and the set of 9 only had 8 in, when we got to the burgers they were rock solid and cold not happy at all what a waste of £35 shocking experience I got this food for my wife after just having the baby and it was the worst thing I could of done

got a wrap here and it was only half full, also took a long time for food to be prepared.........around 15 mins, furthermore, there was rubbish everywhere, dirty tables etc and wasnt even that busy.........suggests poor and lazy management

I would completely boycott this place the staff are extremely ignorant They do not apply by normal McDonald's rules I will not be re attending

For a midnight meal it was cooked well and the wait was reasonably quick

Came at 4 in the morning with my bike to the drive through. A person clearly saw me but just ignored. After 10 minutes waiting they just said that they can't serve me 👍

Food was cold, milkshakes had gone warm and split, Mcflurries has melted and spilt, alot of money waste. Food was ready for pick up for a long time before it was collected.

Orderd only a small fries and regular diet coke. It took them half an hour to give me my food and there was 6+ workers and some on their phones.

people seem lovely but they work awfully slow taking pictures while working!! small fries took more than 30minutes to get

It is near the main road with easy access. The car park is big but quite full. The service and the food was good. We sat outside and we enjoyed our visit.

beautiful place, if i lived closer i would be fat😁

there is no signal in the hospital. so I went to pick up food at location and the delivery driver said he was jist about to leave. even though he came earlier than expected. full order was there this time however food was cold

Literally the best staff, service & food from a mcdonalds anywhere we've been in the world.

Food cold. Half an order. No sauces i ordered and coke spilt everywhere

Food so cold it was inedible and to add to that two of the items that didn’t need to be hot were missing from the order. Worst quality delivery food in an awfully long time.

Awful, very bad, nasty and unpleasant....

For fast food it was ridiculously slow. We were waiting so long that the milkshake had melted on the side and the milkshake was also wrong.

Food is good, everything ordered was available, but service has been really slow every time I've been here, compared to others in the area. It does have a drive-thru though which might be the reason. All in all, no complaints.

Food was ok, but disabled toilet downstairs out of service and lift upstairs out of service. Seems specifically set up to make those hard of movement to piss themselves. Great job McDonald's

terrible experience! spend your money elsewhere

i didn't get my fries or drink with my meal.......

Food came 2 hours late , incomplete I wasn’t given my drink and came cold

Missing items again, they just rip you off!