Mcdonald's Restaurants in Telford and Wrekin

slow as anything women in the back shouting for ages forgot half our order cold food

I had an awful delivery last time. We ordered 2 burger meals but they forgot about one of the burgers with a drink. They only gave us fries and the other meal.

Very -very-very bad service.A lot of staff doing nothing (((

Ordered on the delivery app, fries were cold on arrival and missing a 20box of nuggets. Wouldn’t bother using the app as there is no way to report missing items and can’t even phone up….this place is becoming an absolute joke. Always something wrong with the order!

Food is good as per all McDonald's, however terrible drive thru service! So many things have been missed out on my order each time I visit that I have to check my bag fully each time I collect. This does not happen at any other branch I have visited. Currently writing this while waiting for about 15 minutes in a side bay waiting for my breakfast order... If you want a McDonald's, go to another restaurant! Not reliable at all. UPDATE: Just been given the wrong order again! Do Not leave without checking your order first. Every other McDonald's I've been to in my life has never gotten an order wrong. There is something seriously wrong with this branch.. UPDATE UPDATE: 9 Months later and still getting orders wrong! Had to walk in after ordering in the drive thru to get the order I asked for...

Breakfast wrap not good, ended up with food poisoning

Absolute joke, i got told it would be 10-15 mins 1 hour later still walked out no food left empty handed joke.

Every time I go here the drive through is really slow and it takes ages for the food to come out, tonight it took over 30 minutes from joining the queue to receiving our food, when it was brought to our car, (we had to park up) it was cold and the order was wrong so I had to go back in to complain, worst McDonald’s.

i got the app now as well. all good so far 👍🚗 drive thru 🚙

Absolutely disgusted. Ordered on the app to deliver to the hospital as was waiting in A&E. I waited 2 hrs to get the order and when it came only half the order came. I drove to the restaurant and ask to speak with the manager who was dealing with bins. He also seemed agitated. He took my food and threw it in the bin. He didn't let me know what he was doing. He then went to prepare my food without washing his hands. While preparing the food he he did so with attitude slamming and throwing things. When I spoke up about him not washing his hand his continued with the food, at this point I said I didn't want the food he prepared and would need to be done again. I am appalled at the behaviour of the manager.

Will forget at least one item from your order guaranteed

Skanky service skanky atmosphere. Late evening passing through, awful service, the assistant in booth kept getting the order wrong at first had to break down for her several times then ended up teaching her simple math on how things add up but she still managed to mess up our order over charged us and items missing as well wrong drink. The second window the remaining assistants caked faces thought there maybe eyelashes falling in the food would have gone in demanding exchange or refund but the wait was so long for just to see they messed up the order. it would’ve taken twice longer to get it right and we were tired and as explained passing by, avoid especially travelling with young family.

The worst service I've received from any McDonald's. Waited 10mins to collect my coffee which was sat on the shelf all that time, so it was cold. Couldn't wait to get it remade

Tuesday night and we waited 50 minutes for food, most of it was cold and one of the happy meals had the wrong main meal in it

Shocking service over 15 minutes sat in lane 2 of the drive thru watching the other lane be served. Finally got served after the 5th person told them I had been waiting a long time. Additionally to this they consistently get delivery orders wrong.

The drive through is the slowest it's ever been at this particular McDonald's (Wrekin Retail Park). It's got worse over recent months (August-November). Don't go if you're in a hurry, have impatient young children or you simply don't want to drive around looking for a vacant parking space as you wait for your order. Seriously, 40 minute wait for one Big Mac meal is a joke. This is at time of any day of the week.

Staff are outstanding at this mcdonalds.

Ate, chips were cold, order was wrong. Don't know why I keep going here

Typical maccies, not too busy, food served quickly, nice and clean

Not the best long wait poor parking food average

Took nearly an 40minutes from sitting down until we got the food order. Couldn't order on the app due to issues in store so had to order at the machine. When food arrived at the table, no apology for the excessive wait and the person looked absolutely fed up. A shame as the food was all cooked well and presented with care. There is a reading book corner for little ones, as well as the free tablets to play on. Parking okay as after rush hour. Would try again based on food quality, customer service needs vastly improving.

Had some chips from McDonald’s about four chips in there taking the absolute piss never getting Mackeys again

Had to wait 25 mins for a happy meal, shocking

The guy who served us was extremely polite and warned us to be careful of the chips being hot as he had cooked them fresh . He absolutely made us so welcome

Usually very busy here, parking is very limited and car park quite small. Food is usually good, always hot.

Had nuggets missing , box of 20 Call up For refund , get told they are sorry , gave a code to have 2 medium meals , go to use this afternoon to be told it’s one burger , doesn’t even cover my missing nuggets . What a joke , always orders are wrong

Good enough for a quick bite. The restaurant can get too busy some days.

Worst McDonald's in Telford always getting the order wrong. Have to wait for ages for your food even though it's been sat there the whole time and the staff never look like the want to work there almost like it's a chore to do there job. I wouldn't recommend at all.

Really. Disappointing this morning. Ended up leaving without my order due to waiting far too long and if I had waited any longer I would have been late in my travels to compete in a major sports tournament. Food pilling up and not getting orders put together on time. No announcement from staff to say about the delay. Pre warning. Few members of staff looking like there was no sense of urgency. Never seen it like this before. No one to ask to cancel the order to refund cost. Delivery drivers were getting agitated. Some orders were being dealt with before the earlier ones. So there were order numbers 17 (for example) still waiting and orders in the 30s being sorted before the backlog. Awful today.

Awful, waited 45 mins. Cold food. Should be zero stars

So yet again Mcdonalds wrekin retail park Telford are bloody useless, so the food was fine, for change,but I ordered a large strawberry milkshake, which I've just checked on my online order it is there, but when I looked at the receipt on the food bag it said diet coke, I ordered a diet coke for my girlfriend but milkshake for myself, can they get anything right, think they need more training, and less time messing on there mobiles

Dunno where to start except I ordered last night as you can see it’s different to what it says on the box and on top of that the burger in there isn’t what it says on either of those just 2 dry burgers between baps? Then I get cold soggy chips and a wrap with enough sauce to choke a person which was dry hard and inedible the only thing edible was my milkshake and that’s not even food! You call yourself a restaurant I call you an embarrassment you deliver my order late and had courier waiting 30 minutes so you had 30 minutes to get an order right sorry but does that look right to you? Your establishment and staff are an absolute joke and a failure to society can’t even make a burger? I’d hate to see any of you in a job that actually adds to society and the rest of the world cause we would all be screwed if you can’t even hear food up correctly employee some decent staff or shut down!

Drive thru service is absolutely shocking, not for the first time either.

Always busy, but very friendly and polite staff

Drive through booths both broken. Ordering screens inside not working causing a massive queue at the tills.

Very long wait. No napkins No cutlery

Same mcdonalds food but the service and location is terrible Staff are very slow and is recommend you check your food before you drive away Due to the location it can also take ages to get into the car park/drive through not necessarily mcdonalds fault but poor planning on the retail estate. Would recommend going to another branch

Really busy had nearly 20 minutes waiting the fries were small and not very warm

It’s a McDonald’s so the food is never excellent. It was very busy and rather slow. I saw a bunch of people get food ahead of me that shouldn’t have as I waited for a specific item.

McDonald's is McDonald's, you get what you order. My mine review isn't the restaurant but the delivery guys filling the waiting area inside the restaurant which hinders everyone trying to collect their order and their parking in Disabled parking places. Often we have difficulties parking near the entrance and on occasions we've challenged them and we either get "I don't understand" of "I'll only be 5 mins" neither help us. We have spoken to the manager and they say "There's not alot they can do" or "They understand our problem and will speak to them later. This hole situation needs looking at by upper management to find an answer. Possibly they use the drive through they all have cars, and those on bikes can come in and queue like the rest of us. Hope this finds the right eyes and is acted on.

Incredibly slow and orders are often wrong

I don’t get the point of bringing oreo frappes into mcdonald’s if there never bloody in stock… do better

Called to Drive Thru for a quick burger takeaway. Only one car in front of us, but we were in queue, after ordering, more than 20 minutes just waiting to pay. The car in front was having issues with payment, but instead of asking them to sort it outside of the queue, everyone had to wait while 4 different people waved various handsets at the phone being used. The issue wasn't resolved, and the car in front was eventually moved to a different area. By this time the queue was very long behind us. When we finally were served the food was cold and congealed. It had been prepared at the time of our order but had been standing for all the time that we were waiting. It's a shame that a bit of common sense wasn't used sooner to get the queue moving again. We often call to Drive Thru for a quick, convenient snack, but I'm afraid we will now think twice before doing so.

It was a joke they forgot half the meal with a ridiculous wait

Slowest McDonald’s in the world, definitely not fast food.

This the worst MCD in Telford. Never order at the end when breakfast menu changes. Ordered 4 hash and 2 coffees. Waited 40 min just to be told they don't have hash anymore. Substituted for chips that were gross

Always busy so can be a wait for food. Plenty of parking, good range of shops near it. On the plus side it has a book area with bean bags for the kids, so they can sit and look at the books, this was encouraging to see!

To be fair the service is slow..just eat orders are manic I the store. However when you get the food it's usually fresh and hot

Whenever I buy food from here it never comes as I want it, always items missing or wrong items or cold food or chips half filled etc. it’s not good enough when someone is paying with her hard worked money to be served by about a 16 year old who doesn’t see it as a job and just a social place. The staff members are always so rude and just dying to get back to their mates to carry on messing about with them. It isn’t hard to get the right items in the bag, especially when you’re getting paid for it. Maybe they should employee more mature workers to ensure the service is how it should be. Do better because I will not be coming back until it has changed.

Forever forgetting half your order, and if looks like it's just thrown, and at times food comes cold,

Constantly getting orders wrong and very poor hygiene

Just couldn’t get my order right. The worker didn’t even know what was on their menu and didn’t listen to my order. Too busy trying to tell me I’d ordered a side and not a main. Had a drive through but it was so slow.

I waited until i got home to have my food to find my cappuccino was only half full and one of my pancake looked like it had a bite from it. The wait wasn’t too bad and a lady was kind enough to ask if we needed help which was nice of her.

Drive-Thru making an absolute mockery of fast food. I've been parked in the Drive-Thru so long. I've actually turned my engine off

Food was slow when I got it it was cold.

Joshua milne was very kind although he is my mate

Young lady on the till can’t fault her very polite thank you. The promise from the 3 rd window that my chips were fresh & ‘just coming off the line’ promise was nonsense. Why pull the wool over people’s eyes… This is what makes mcds a naff experience. The 2nd lot you gave me I’m convinced you just splashed in the fryer for 30 seconds… not returning. Be more honest next time 👍

Came for breakfast, but ypu have to get here early. If you come after 9am it is way too busy with delivery drivers. The priority is then online orders and restaurant customers have to wait so long to get their food.

Really bad service forgot my burger coke without ice and took a pretty long time to get food.

Awful. Took 40 mins to get food and it was cold. Don't go here

Not very busy at all but still took 40 mins for a poorly presented/rushed burger

Not a good experience. Saw some people come in and order early morning on Saturday 22nd June at the screens. Once order was ready, a server was “shouting” the reference number to a nearly empty store, and when no response was given tossing the food into the hot bit. The customers weren’t happy with this not knowing whose food it was, and it turned out the order was asked for “Table Service” so the customer wasn’t expecting to collect the food from the counter so didn’t make note of the reference number, understandably. Not professional service at all. Will not return.

This has to be one of the worst McDonald's around. I ordered two coffees with no food whatsoever and it took thirty-five minutes to get my drinks. I wouldn't mind if it was a one off but this is happened to me and my missus five times here. When we got the drinks. Our coffees were just milk and water. That's a joke. The staff seem disconnected and altogether not bothered. Fast food - yeah right! In thirty-five minutes I could make a fresh cheeseburger at home so what's the point in this place existing!

Worst maci we've been in, 25 mins waiting for food , some was missing, what came was cold, apart from the coke that was warm.. the delivery's have taken over, meant to be fast food, never go there again! We were a party of 10 !

Absolutely revolting, had to wait outside ages, then the order was wrong. And the food is rubbery and stone cold!!! Seems to be a McDonald's thing though now!!!

Everything was goodand the order complete. So impressed.

If you want a full order and warm food… this is not the place for you. 3 orders have now been missing food with 1 order with 11 items only arrived with 3. The last order with their popularly promoted Made For Sharing 2 burgers meal, only one burger arrived and the food was colder then a polar bears left testicle. Absolutely no aftercare even though people have missed out on meals and all MacDonalds say is “it’s Uber or Just Eats fault” even though the MacDonalds workers pack the bags of food and seal them before they hand them over. I understand it’s a busy work environment, but we’ve managed to train dogs to speak using push buttons - reading an itemised order shouldn’t be classed as rocket science. Avoid at all costs.

Drive-through was at a standstill. We went inside, ordered two breakfasts, and waited 23 minutes for food. Management is getting food ready without food hygiene protection, long hair down, and without gloves. We were constantly told they were short staffed but sat in the restaurant were 4 members of staff on their breaks. Breaks are essential Yes, but 4 at one time caused the issues.

Ordered via screen with table number sat and waited for 15min and nothing asked about my order and was told maybe 25mins more when got to till the manager could not care less about my order so asked for refund which in turn she went to check if order had been start Sent someone else back to do refund when asked why don't you display wait time was told not my problem I'm not it .so if looking for fast food go somewhere else as you not getting here

Complete joke I know they do work hard at every McDonalds but waiting over 1 hours 5 minutes and having to ask 4 times were my food it to get on the mother way then I asked for a refund was refused then got my food cold with missing items I don't like wrighting bad reviews but day they just need to stop taking orders when its to much stress health is more important

Probably the slowest and least motivated workers there are in any mcdonalds of the un

Good coffee but poor service only one in drive through just wanted coffee no one around after I'd paid and miserable staff after I had to knock on window and ask for it

A very long wait for food (relatively when compared to other McDonalds/fast food). A solid 15 minutes+ when the restaurant was quiet at 10pm. It seemed the external Just Eat orders were being preferred over the food ordered in store. We’d only ordered Big Mac meals. Poor.

Probably the worst McDonald's I have ever been to. Food takes an age and if you attempt the drive through be expected to park up an wait, Honestly I'd avoid and go somewhere else.

Tasty hot food what more can you ask for 😁

There were quite a few obvious newcomers to the job - (we all have to learn! They seemed to be supported and didn't make mistakes. All good things!) Service was slower but not a mess. It was midday , quite busy.

They got rid of their cockroach infection

Supports Israeli so try not to use

We were in the area and decided to get something to eat from here on our way past the area. We ordered via the app, and waited in the car. The food didn't take overly long to come out. The food was ok, typical McDonald's quality and standard. The car park was an ok size.

As usual food cold and have to go back in to exchange. Never again

It's not a drive through, it's a park and wait every single time.

For the last three visits we have had to park up and wait, not very good for a drive through.

GREAT JOB !!! Almost 50 minutes from paying to collecting food on drive thru 👍 To other driver. Don't wait on place number 14 because it is first place but they will not find you there and you have to go for your food inside...

Your staff name Ricky is very rude and unprofessional, please train her how to talk to customers, 2nd often short inventory issues I have not got muffin and breakfasts yesterday, they were out of stock, please improve customer services in this branch, overall it was average experience.

Parking tight. Looks like most the people from the gym park on there. Hardly ever got any frappes. Other than that it's your standard McDonald's.

Must of waited 30minutes for a big mac and a plain double cheeseburger the come cold and to come with the wrong order. Was missing chips and was missing cheese of the bigmac and the “plain” double cheeseburger didnt come plain. Not the only time this has happened. Wouldnt recommending the drive threw as the food always comes out cold and always get told to pull up and wait for ages then you eat in or take out and you get things missing from your order. To top thing off when you order the drinks on uber or just eats they come without straws. Overall the place is to a terrible standard as theres food always scattered on the tables along with the cold food and waiting times. Toilets a filthy. Wouldn’t recommend visiting this place needs closing down.

Ruined MIG MAC by adding SALT!!!

A hopeless branch of McDonalds, fast food it certainly isn’t here. Every time I am persuaded by my children to go here I am immediately reminded why i don’t go here. No mater what you order however big or small theres a wait for food, so its the norm to be asked to go and park up, whilst this time earlier today they were waiting for fries, a pretty stable part of the McDonalds menu you might think. Anyway after having waited 15 minutes and all the other cars behind us have been served and left I go and ask where is ours. No surprise the staff are not interested, why aren’t people served in order. Easily the worst branch of McDonalds in Shropshire. The only thing they have a plentiful supply of is apathy and when they can be bothered excuses of why the service is so so slow …….useless !

It's McDonald's, do I need to say more?

Inconsistent staff attitudes to simple questions. Overall poor service. Not recommended unless youre prepared to put up mediocre service. Bad advert for this company😞

Best McDonald's I have ever been to fantastic service and piping hot food very kind staff

Been working in dothill for around a year now and come to this Mcdonalds every time I go in the drive thru I have to park up whatever I order just a cheese burger or a meal

Such a joke! Ordered through just eat at 9:16pm. Estimated delivery: 9:40 - 9:50, when it comes to 9:40, it changes again to a longer time.. Called the restaurant to be told that my order hadn’t been received and not printed (even though it said my order was confirmed, how bizarre??). Started to become later, tried calling again (phone line busy, what a surprise). Spent £20 for nothing to be delivered, and the app is still telling me that it’s being made ( currently 23:36pm) So angry, don’t order from this place 😡

Unprofessional manager, arguing on exchanging my cold burger.

Staff are friendly and polite great service

Quite possibly the worst McDonald’s I’ve ever been in, has so far taken 24 minutes to give me my order of 4 drinks

Very disappointed today I was really looking forward to my chicken select with sour cream and chive dip and was very disappointed to find it had ran out I don’t know if I can ever come back!!!

Basically useless as McDonald's franchises go. Food is not as it looks in the adverts, quite often not served hot. I always have to park up and wait, I've had better and quicker food service in Weatherspoons. Can hardly be called a 'fast food Restaurant'

Had too wait 30mins for cold food wont be going there again

Food could have been warmer. Ordered on the app for pick up at the drive in.