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3.1

Based on 2.177 opinions finded in 2 websites

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Nº 442 in 534 in Telford and Wrekin

Nº 16 of 20 Fast food in Telford and Wrekin

CUSTOMERS TALK ABOUT DISHES WITH..chicken

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Long wait for for , got home and my kids burger was missing and mine was the wrong one, they had no ice cream , shakes or dips, would not recommend

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TRADESTONE Driveways and patios . 2024-11-10

MORE AT Google

Not the best Mcdonald but there's definitely alot worse.

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Tilly Trueman . 2024-11-06

MORE AT Google

Consistent bad service Rude staff Almost every order is wrong and honestly believe the management need sacking because totally unacceptable service. Poor service and rude staff

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Lee Chaffer . 2024-10-30

MORE AT Google

Busy with the delivery guys and girls as always but the food was hot and fresh to be fair to them

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Luke Bevan . 2024-10-30

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I was thinking of posting photos online of what is shown on menus compared to the burger you actually get. Nearly all the time the burger looks like it has been thrown into the box. This visit it actually looked like the menu! Neat tidy and put together with care. The burger was hot too. Arrived to table in exactly 6 minutes from ordering. Couldn't fault it for fast food

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Gary Hardy . 2024-10-28

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Very slow with new order system, waited with other costumers for over 25 minutes for my food.

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useful info . 2024-10-23

MORE AT Google

Bad value for money large mini mac meal

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lee taylor . 2024-10-22

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Hit and miss if you want a hot burger. Was busy at the time took a while for the order

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James Baker . 2024-10-21

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Lovely staff, always great service food is always hot .

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Sarah Briggs . 2024-10-21

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This place used to be OK the last 4 or 5 months it has been terrible takes for ever to get your food driving through and when you eventually get it it's stone cold or they park you up to wait even longer only 4 cars in front of me and a long wait and stone cold food disgusting service

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Ade 70 . 2024-10-19

MORE AT Google

Food was great and very friendly staff.

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Steven Baleilomaloma . 2024-10-18

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Sausage and egg macmuffin meal. What could go wrong you ask, well I think I confused things by asking for brown sauce on the muffin.... they got the brown sauce right but no egg...... no egg.... this particular maccies I would like to bet is the worst in uk. 10% of orders they get right, we are usually surprised if the do get an order right.

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Dobbie is free . 2024-10-11

MORE AT TripAdvisor

I will never go to this place again, it is an absolute shambles. This is the second time I have had a drive through order messed up but this time nothing on the order was right. This place I rated one of the best Macdonalds in Telford 12 months or so ago but they seem to have lost the plot now. They seem to now put all their priority on Just Eat orders & don’t care about the drive through orders. MY ADVICE WOULD BE TO KEEP AWAY

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JimLad6 . 2024-10-08

MORE AT TripAdvisor

The big selling point of McDonald's is that it's the same wherever you go and this is no exception. I like a McDonald's breakfast, I had a McDonald's breakfast and it was the same as a McDonald's breakfast I'd be served anywhere else. They absolutely delivered what I wanted and what I expected. It was early hours of the morning and the staff were friendly despite it being a very antisocial hour. I have no complaints.

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Stuart Parr . 2024-10-07

MORE AT Google

Always check your order at the screen and at the collection window as they get it wrong evrytime!!

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Shaun Atkins . 2024-09-22

MORE AT Google

Not the first time I’ve had a not so nice experience when using this particular McDonald’s. I waited 15 mins for someone to take my order through the drive thru. Nobody came so I had to go to the window & wait a further 10 mins for my order to be taken. When I eventually got my food it was cold & had items missing! The staff were very unhelpful & could barely crack a smile!!

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Shelly beech . 2024-09-22

MORE AT Google

Usually not too bad for today.The food was barely warm

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denis warrender . 2024-09-22

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Frequently gets orders wrong on Drive Thru and deliveries. Never answers phone when you call to rectify. Food is often cold.

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WTFMate? . 2024-09-19

MORE AT Google

Quarter pounder meal, delivered table side quickly, lovely and quiet in the restaurant but the fries I'd been craving since yesterday were like boiled potatoes, I'm supposed they made it to the table.

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Toni Mullinder . 2024-09-16

MORE AT Google

Service was exceptional, I spilt me tea all over myself and my food by mistake they cleaned up the mess quickly and offered a new meal which was deeply appreciated considering I was already having a realy bad day.

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Liam Walker . 2024-09-12

MORE AT Google

Disgusting food chips are all cold burger cold too that pick up from drive thou never eat from McDonald's again should be shut done or reported to trading standard for selling cold food

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Denise Davies . 2024-09-12

MORE AT Google

I wouldn't bother ordering from there, 3 times in a row they forgot to include ANY sauce and there were other missing parts of the order.

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Dawid Wlodarski . 2024-09-06

MORE AT Google

Used the McDonalds at Muxton by the Shell garage. Food was as expected and hot. The IT system works very well, well done Capgemini.

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Andrew Reed . 2024-09-04

MORE AT Google

Terrible , every time I go there I have to wait

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Heniu Prawdziwy . 2024-09-03

MORE AT Google

It's a McDonald's, what are you expecting?

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Robert Watson . 2024-09-03

MORE AT Google

Awful. Meant too be fast food wait ages in parking bay!!!

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Claire Tipton . 2024-09-01

MORE AT Google

It's pleasant enough, it macdonalds

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patricia Price . 2024-08-27

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I requested home delivery today.My daughter was waiting for the Happy Meal. The red box was not in the bag.The cheeseburger and the toy were missing.My daughter was disappointed and I got very angry.I drove to the store to complain.I received the missing things, but they were not nice and it was their fault!I had to drive and I paid for delivery! We ate there twice. Then when I took the order, the food was in a bag at the counter. I choose local consumption. They don't put it on a tray. I will not shop at this store again!

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andrea bereczki . 2024-08-18

MORE AT Google

Don't send what's ordered for deliveries and no help in rectifying it. Lost just over £10. The workers need to do their job properly

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James Joslyn . 2024-08-18

MORE AT Google

Didn't even have any mcflurries again and had to wait behind a couple other cars for 25 minutes when it was really quite and the service was shocking and i didn't even get anything out of this

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Shannon M . 2024-08-17

MORE AT TripAdvisor

Annoyed, ordered a chicken nugget happy meal, only to get home and find a cheese burger one.... Young children don't understand and a melt down ensued!! .... used many times since and order accuracy has greatly improved.... our favourite Maccies in our locality (and we have 5 nearby).

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Ann Moore . 2024-08-16

MORE AT Google

Good food, good service and good prices.

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Steve Newell . 2024-08-15

MORE AT Google

I'm here at 4 am it's cold and soggy the food is and it's sooooooo greasyy no salt gonna try my borger.

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Sky Lawrence . 2024-08-13

MORE AT Google

Waited ages in the drive thru, food was okay but not as good a temperature it could be. Chips also lacked any flavour.

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Daniel Link . 2024-08-01

MORE AT Google

Nice to have food here, you don't wait long, staff seem to be on the ball here today

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Jack Skellington . 2024-07-30

MORE AT Google

What you would expect from McDonalds, slow service, cardboard food and rude staff

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David Mann . 2024-07-19

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Pretty standard McDonald's. Staff at this particular branch can be a bit unfriendly.

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Hugh Barnett . 2024-07-18

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Always missing items from orders or incorrect items. Was left waiting in store trying to rectify a mistake not from my end. Ignored by staff as waiting and served a customer who walked in nearly 10 mins after me instantaneously as they knew who was behind the till. 1 star is not low enough for this poor excuse of a restaurant.

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Neil McFarlane . 2024-07-17

MORE AT Google

Service can some times be slow and car park can be dirty

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Gary Daley . 2024-07-16

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Ordered from McDonald’s today. 4 meals 2 big Mac’s with fries 1 chicken sandwich with fries 1 fillet of fish with fries. When my order come it come cold with 1 missing fries. 1 missing Big Mac 1 Big Mac with just bread NO MEAT? 2 chicken sandwiches ??? Completely incorrect this cost over £20..!! I called the store told them about the issue they said “there’s nothing we can do” There’s nothing they can do yet it was them and there staff that had got the order wrong! Absolutely appalling. They’re lazy. Slopping and do not care about people’s food. Or customer service!!! Donnington McDonald’s Telford is by far the worst McDonald’s I have ever been to when it comes to service!! Absolutely disgraceful. My husband has now had to take the food back to McDonald’s and attempt to get them to change it. Which by the sounds of things they won’t !!! Disgusting wasted our time and money and still had to travel to McDonald’s despite paying for delivery so that we didn’t have to do this!!!!!! McDonald’s Definitely needs to check their management and staff!!! Disgusting.

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Keisha Chandra99 . 2024-07-16

MORE AT Google

McDonald's is And establishment that I ve only just started to go to, Ordering is very simple and easy , Staff are very helpful.I would recommend it...

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charlie “The colonel” redworth . 2024-07-12

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One of the tannoys on the drive thru is very quiet, and the other doesnt appear to be working. However, the staff are super helpful which made up for it.

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Sharon Holford . 2024-07-09

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Regularly get the order wrong. If you're having takeaway make sure that you check what's in your bag before you leave

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Jamie McDonald . 2024-06-29

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As with all McDonald's now, the waiting time is too long to be considered fast food

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Jon . 2024-06-26

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Yet another McDonald's with incorrect opening hours

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David Smith . 2024-06-18

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McDonalds ...I went for breakfast with a sausage and egg McMuffin. Food was prompt and hot. All am OK experience.

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Shaun Slade . 2024-06-15

MORE AT Google

Bring back the big tasty and stop stopping it.

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Up And Atom . 2024-06-15

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The woman on the window looked like she wanted to be anywhere but stood there taking my order. The food was naff anorl

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Zaac Spencer . 2024-06-08

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Came here for the first time this morning, had some breakfast, about 2-3hours later me and my partner started to feel sick and stomach was really hurting, to the point where we was sick. I wouldn’t eat their breakfast or anything.

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Megg Foxall . 2024-06-02

MORE AT Google

why has it taken so mf long for my food actually can’t cope FUMING

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Jessica Mooney . 2024-05-30

MORE AT Google

There’s a number of McDonald’s in the Telford area. I choose to use this one although it’s not the closest. That’s because they rarely if ever mess your order up and the food is normally hot 👍

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Paul Attley . 2024-05-22

MORE AT Google

Going the same way as all the others!

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Scott Merrick . 2024-05-21

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Service slow, they prioritise on deliveries above waiting customers.

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Tobias Scott . 2024-05-15

MORE AT Google

Good service but loud and obnoxious atmosphere

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Alex Hancox . 2024-05-12

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Full of adolescent children who have attitudes and don't know what service is. Bloody awful place that never has milkshake

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Laura Storer . 2024-05-03

MORE AT Google

Drive thorough, made sure not to drive off from the window until Checked the entire order (as there is every time something missing) and it was pooring rain and didn’t fancy running through it whilst my food went cold, god job I did as - as expected something was missing but the person best for this place today was that it was the cheese dip bites share box (the largest box, price and item on the order), plus the girl gave me a dirty look when I told her I was missing something, this is because I stayed at the window and this girl is not used to having to actually speak to customers who have reported a missing item, she probably gets to hide in the back every time it happens. But I guess the joke was on me, because when I opened up the box Double quarter pounder it was a double big Mac chicken?? So please be warned everyone that you’ll have to open up every box that you have to make sure you get the food that you want, None of these employees can be trusted to do the job, even after what you believe, is a trident tested check and see method. The woman who gave me a dirty look for pointing out, her mistake, should’ve given me two dirty looks because there were two mistakes! I beg you, please do something about the service!

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Toni Adams . 2024-05-01

MORE AT Google

car park full of young drivers being extremely rude to everyone. don't go here after 8pm

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Dannie H . 2024-04-30

MORE AT Google

Taken 30 minutes as a drive through loads kids talking no rush joke of a place worse mcds ever been ! Kids are there for a free pass as they are rude and slow !

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allen jackson . 2024-04-20

MORE AT Google

All good as always. Polite staff. Clean toilets at that time. And above all. Very quick to deliver food

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Jeremy Khan . 2024-04-20

MORE AT Google

Had to reorder the food at the drive through as they charged someone else for my order. No straws for our drinks or ketchup given with the nuggets, even though I was asked what dips I wanted. Asked for 3 plain cheese burgers, got given 3 plain hamburgers and the Chips were soft and soggy. This place is a disaster, there's always something wrong every time you make an order.

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Gerard Caffery . 2024-04-19

MORE AT Google

They forgot my cheeseburger and when I let them know, they blamed me for stealing. Absolute shame. I wouldn't return to McDonald's ever again. Even threatening me with checking the camera 😂 I was so shocked that I just left I didn't have time to deal with their bullying. I hope their manger see this.

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Stefan Gospodinov . 2024-04-18

MORE AT Google

Ordered via just in. Delivery time was 7.30pm to 7.50pm. At 21.15 message asking g to leave a review on how food was......never delivered. Worse restaurant ever. Live 2 minutes away. How can the restaurant and drivers get it so wrong. And this isn't the 1st time. Last time of ordering

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debbie o . 2024-04-12

MORE AT TripAdvisor

If only I could gove no stars! I cannot express how angry i am this this chain. ALWAYS, not sometimes, but all the time there is something missing with our orders through delivery and the thing is you can even call them up for them to fix it because they never bloody answer the phone. Whether is 1 item like giving us fries but no burger or MULTIPLE items it's just ridiculous! We paid for it and we never get what we paid for! Unfortunately I cannot drive at the moment so delivery is my best option but what's the point when they never get it right. I have kids and someone always never gets their meal and ends up having to share because they never get our meals right. I've put in complaints but never had any reply. I honestly hate how awful it is telling your child they didn't get what wanted when everyone else got theirs.

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Hayley LT . 2024-04-11

MORE AT Google

They always deliver the worst food. When you go there sometimes the food is okay, but every single time I’ve had delivery it was an absolute disaster, missing products, missing sauces, missing cutlery, missing napkins, missing paid sauces and let’s not forget one of the worst never adding ice to your drink … plus all the items delivered are ice cold everytime.

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Paul Munteanu . 2024-04-08

MORE AT Google

Love maccers, foods actually warm here x

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Megan Terry . 2024-04-03

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Lots of staff. Couldn't do enough and asking about quality of food. Excellent.

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kerry willner . 2024-03-30

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Someone pissed in my coffee and one of the workers try to sell me marijuana and it didn’t even hit that hard, my local Starbucks can sell me harder crack than that.

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Jim C . 2024-03-30

MORE AT TripAdvisor

Tried the McSpicy for the first time & can honestly say it was SPICY & lovely. I'd gone off McDonald's for abit after a couple of disappointing meals, but thought I'd give McSpicy ago. Made me have faith again in MaccyD's.

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Michelle Beard . 2024-03-24

MORE AT Google

Years of service at this store and meals are always wrong.

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Matthew Skilton . 2024-03-18

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Got our food order wrong, forgot to include items, put the wrong burger in the box and Will awkward about fixing the error

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John Davies . 2024-03-16

MORE AT Google

Probably the best McDonald's in Telford, always clean, and very efficient service. Food arrived to us hot.

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David W . 2024-03-15

MORE AT Google

Very poor service 100% NOT fast food attitude from staff.

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Ian Clifton . 2024-03-03

MORE AT Google

It's your typical McDonald's. Only 4 screens to order off which is a pain if busy. The restaurant is small. Screens for kids don't all work. Also same story burgers cold and milkshake was rubbish no flavour.

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Draz Harney . 2024-03-03

MORE AT Google

My other half ordered twice from this restaurant with 2 different people and they messed both of them up 1 was a complete different order and the other was missing a load of stuff so IWe won't be using the app because it's a rip off and the vendors aren't that good eithe

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Peter Mapp . 2024-02-29

MORE AT Google

When ever we order for delivery the food is either stone cold or items are always missing getting fed up with maybe you should get some staff that can actually read a order properly disgusting service

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David Wooding . 2024-02-23

MORE AT Google

My drink is not drinkable due to the amount of ice… on multiple occasions I’ve had the wrong food or cold

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Bethany Thomas . 2024-02-14

MORE AT Google

Food is more expensive here than it is in Shrewsbury

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colin austin . 2024-02-08

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Ordered on line and twice I have had incomplete orders

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Andrew Broome . 2024-02-05

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Twice now, in the past few weeks I've received food that is cold or orders that are wrong, not getting what I paid for... Disappointing to say the least

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Olivia Steventon . 2024-02-03

MORE AT Google

Yet again. Huge waiting time. Unfortunately so many uber eat etc drivers the restaurants now take priority on the deliveries. Often forgetting about walk in customs. That is the way forward i guess

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Jayne Edwards . 2024-01-26

MORE AT Google

Not as busy as others in town, probably worth the drive out rather than being parked up for 30 mins.

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Ross Bryan . 2024-01-23

MORE AT Google

Always gets orders wrong nearly as bad as newport Shropshire McDonald's these shops must owe me a fortune in wrong orders Has per normal had a delivery and had to detch the happy meals again so what is the point of delivery then watched a manager ask 3 times for a hamburger the staff don't care what they are dishing out with the guys attitude towards the manageress I would of got rid straight away this is awful get there own delivery driver which would make life easier. They have messed up again I haven't been there for a while first time back ordered over £20 of food and tried giving me an order worth £6 They have not got a clue the manager and supervisor in there are useless I think this is the worst McDonald's in Shropshire and Staffordshire

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Mark Bebbington . 2024-01-20

MORE AT Google

Long wait in waiting bay after being given ice cream so it melted and then 3 items missing so had to park up and go in anyway. Surely mcdonalds must have come up with some way of putting the right items in the right bags by now

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Tom W . 2024-01-12

MORE AT Google

Busy today but meal came quickly toilets very clean

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Pat Grubert . 2024-01-05

MORE AT Google

1st McDonald's I've been to for a while that the food wasn't cold

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Gez Roberts . 2023-12-21

MORE AT Google

We always use the drive thru, staff are friendly, food is fine 🙂

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Georgina Tomlin . 2023-12-18

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missing items and when try to call just rings through

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Mk Family Entertainments . 2023-12-10

MORE AT Google

Mikishake was wrong was fizzing and only half full

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Jonesy Railways . 2023-12-08

MORE AT Google

To the young lad on window 2 (serving window) at 1am in the 2nd of December. Thank you so much for remarking our food so fast after the bag broke (oops)

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Abbi Galtrey Matthews . 2023-12-03

MORE AT Google

Only went here because all the others were closed

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lisa gilmore . 2023-11-30

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30mins waiting for a walkin takeaway order . There was only 3 people before myself when i ordered . By the time i got my order between 10 and 15 people had been served and gone . To top it all of got the food back home ( 5min drive ) to say the food was cold would be very accurate. Placed under heat lamp in the bag . Would not recommend this McDonald's at this moment in time

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Mark Harris1988 . 2023-11-23

MORE AT Google

Recently this mcdonalds has gone downhill, orders are regularly wrong, young staff all stood about chatting rather than working, management need to step in and sort it out.

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Ethan Wilkinson . 2023-11-20

MORE AT Google

Always polite and on schedule, fast food, good service with limited queues in busier moments

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Conor Burchett . 2023-11-19

MORE AT Google

Why do they bother asking what dips you want when they never give you any , wasn’t that busy but still had to wait for my meal to be done , then get home and there are no sauces , and the happy meal only had nuggets in …..and no fruit bag I ordered .. how hard is it to put what’s on the ticket in the bag … not that it matters , they know and I know that I will be back there soon when we need a quick meal for convenience, to be disappointed all over again

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Chris . 2023-11-18

MORE AT Google

Food was great, service was fast.

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Evidence Muvindi . 2023-11-17

MORE AT Google

Drive thru queue was horrendous and still had to park up to get our food which was only three things

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L B . 2023-11-17

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I got 2 free meal during to a mix up prior.

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K U . 2023-11-16

MORE AT Google

The coffee is always great. The food varies, but the service is always good. I usually go through the drive in for ease and rarely have to wait long for food.

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Tink Brasenell . 2023-11-16

MORE AT Google

Food is alright. Nothing like the maccies in the Netherlands, but it's so slow there. Waiting forever and they don't seem to operate both drive throughs all the time without notice, so your sat there for ages waiting while cars on the other lane are getting served quicker!

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Abbie xo . 2023-11-12

MORE AT Google

Same old rubbish thrown together. Only went there because my kids wanted to go. Very expensive for what it is. I mean £7 odd a meal now might as well go to the pub and at least you can fill up properly. Burgers aren't great. Fries are hit and miss. My coffee came with a dirty lid and only half full. Couldn't be bothered to say anything I was that fed up. Milkshakes weren't on and that's what we all wanted. Happened last time too about 6 months ago. Staff seem friendly enough. Atmosphere isn't great. Will be at least another 6 months before I go there again if ever.

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chris hamilton . 2023-11-10

MORE AT Google

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