Mcdonald's Restaurants in North Lanarkshire

Came at 6:50pm as the place shuts at 7 and ordered my order the place was dead except from a few delivery drivers waiting on their orders there was only 2 people actually doing something while I don’t know where all the rest of them are finally got out food at 7:30pm absolutely shocking as only a manger and some other women is packing food and it was 40 minutes for cold food wouldn’t recommend!

There is never any milkshakes because they don't clean the machines

Meal was cold chips were absolutely terrible. To serve food like this is a disgrace. Certainly won't be back.

The place was chaotic. Ordered by online. No order number or receipt !! So went to desk ( which I should've done 1st + paid cash). Waited ages. Boy came down with table number. He'd been waiting over half hour for wrap + McFlurry !!!!!! Girl got me order. Thankyou 👏 eventually. Still enjoyed my food. But place needs organising

SO SLOW!!!!!!!!!!!!!!!!!’nn absolutely terrible service, act as if they’re closed. over 40 minutes for a cheeseburger

From crying kids to burnt chips, not a nice place to be

Staff is prover rude. Maybe because I am not Scottish. 😡😡

The order I placed took too long to come. They finished cooking it and still took time to give it to me🫡

Hugely popular on a Saturday afternoon so expect a 10 mins wait for your order. Felt sorry for the hard working staff who were run off their feet. Getting some amazing offers in the app too so eating best menu items at bargain prices once a week 🙏

absolutely terrible service, waited 10 minutes to be served and over 20 minutes for food, seem to prioritise just eat over ACTUAL customers shocking defo need to proper management will not be back 😡😡😡😡

waited more than half an hour as they were to busy dealing with deliveries got my burger wrong twice chips were cold another 3 peaple complained about theirs to put me right of wont be back

McDonald’s is getting worse waiting over an hour for delivery on a Thursday evening and this is what I got . The microwave couldn’t even save them half cooked shocking They went straight in the bin . Pay peanuts what do you get ?

Food was okay. Dirty floors. Needs more staff.

Ordered for a delivery from just eat and didn't receive all the order. When I finally got through their solution was not that they would send out the remainder of the order no...to go into the shop the next time when we are in motherwell. This is the second time yous have done this but will definitely be the last. I wouldn't spend another penny on your company. Absolute joke of a compan

Every time I go there there is something wrong with the order they can't read and make a simple sandwich they ruined my morning

I was not very impressed with the service with cold food and waiting a long for food. We got there at 12 ish today. The food and service has been a lot better. I normally there about the same time most weeks. I will try again next week about the same time and see if it was just a blimp.

The only problem with Macdonalds is the just eats and Uber eats or ant other food pick ups because they get served first even if you have ordered before them and there is so many that I watied 10-15 minutes for my Macdonalds meal.

Utter joke nearly 25mins to wait to get meal what happened to being a fast food place shambles and staff are just as slow as their service

Was good to stop by and grab some food but isn't the kinda place I'd sit in for long with having anxiety and that

Muffin and jam was tiny and took too long

Review has been updated to represent my latest meal. I feel the need to advise every patron visiting this establishment to check the temperature of their food, this McDonald's repeatedly serves burgers well under the recommended 70c. Big tasty not looking very tasty and delivered cold. Yet again no dips were sent with nuggets. Another company taking people's money and delivering only poor service!!!! Also medium chips have increased from £1.09 to £1.69 without notice!!!!

Wow, today my food was pippin hot, yeah 😋

Terrible service... much to long to wait

Reviewed on 8/6/24. A They’re back at it. Things improved since they started sealing the delivery bags but today: 1. Someone packed 2 and a half (broken) chicken strips in a box that should be 5 strips. 2. They sent a brownie instead of chocolate cookie. I could not report this because the Uber website only allows one entry of complaint. The second was not a problem since my daughter did not mind the brownie. But guess what? It was her chicken pack that was incomplete. Even as an adult I will be disappointed if I open a box expecting 5 pieces of chicken only to find 2 and a half. Then imagine a child. They have promised to refund some money but really it is the heart palpitations I get when expecting the order in. I always worry something will be wrong. If not for the kids who ask for weekend treat, I will not bother with them anymore. Previous reviews I am now upgrading my review from 3 to 4 * because they started sealing the bags and in past months we have not had missing major component of our orders 27/3/2024. I downgraded rating today because they missed out Big Mac. I deliberately do not order 2 of any type of burger so to help them not get them mixed up as in the past. I noted it was a common error to undercount times. Today I ordered a Big Mac, Double Pounder, Deluxe Crispy and a Mayo Chicken, plus a wrap, chicken nuggets and 7 fries, total cost ~ £55 but Big Mac was not supplied. They have refunded the cost but a person’s meal was missing. It came sealed with a checklist but this has not prevented their old mistake. I still order because of the kids. It a treat for them few times/month. As for the adults in the house who will have to give up their meal, it is not fun. The burgers are also not standard either. It is as if tomatoes cost a fortune. I will not complain about missing dips for nuggets. It is now normal. Previous review few weeks ago when I first noticed sealing of delivery bags: This 5 star is based on today’s service only. The only missing items today for home delivery are the 4 ketchup tabs/dips for chicken nuggets . Who will complain of this? Well, only if you don’t have a bottle of ketchup at home. I do. Delivery today was sealed with a checklist attached. Food was still warm. Am not sure why this has not been the standard. Many times in the past, food items will be missing. It was too frequent that I considered not ordering food from them but this is always an occasional threat for kids who insist it has to be McDonald.

Burger was nice enough but the chips are super skinny

I feel fiscally sick.after waiting 25mins to get my order wrong i walked out.and while waiting there was a just eat guy picking his nose and ear 4 times then wiping on the counter I will never go to Motherwell macdonalds again 🤢🤢🤮🤮

Always busy, bit of a wait, but plenty seating, usual McDonald's

I had a disheartening experience at McDonald’s Brandon parade Motherwell…by a staff wearing a badge name Andrew… all I did was ask for my order while pointing at the bag bearing my order number, in front of the crowd that waited for their orders he yelled at me saying there is so many bags, how do I guess which one, of course I told him I had told him the order number before he walked away, I went on to say you really don’t have to be rude and yell…. Well Andrew said it was rude for me to point at the bag bearing my order number and walked away and said he doesn’t deal with deliveries and his colleague would attend to me, I mean make it make sense, what was his business shouting at me for showing him my order if he doesn’t deal with deliveries… I found this quite humiliating and reducing me to tears and below standard for a front facing staff… This behaviour is unacceptable for front-facing staff, and if I could, I would rate the customer service zero.

Order our food went upstairs and the meals were not very hot the fries were cold A member of staff took the tray with the cold fries away and returned with the same tray with the same fries After trying the fries I went and spoke to a manager told him about my complaint asking him to try the food He refused so I told him to dump the food

Went to the Brandon Street branch ordered food Went upstairs burgers not very hot fries cold Member of staff took our tray away and returned the same fries and said try them Went down and spoke to the manager asking him to try the food he refused so asked him to dump the cold items

No milkshakes at a peak time. Long waiting times for mcdonalds!

Terrible service. Wait for ages on meals, happens every time I visit. Meal cold. Won't be back.

I was ordering a big meal and the staff give to me small chips and the small burger. And i was pay the big menu. The burger was cold. And my son burger was not finished. I never back again

Cleaning staff were very attentive, chatty and well presented. Serving staff are always happy, chatty and polite. They also make me realise how old I am 😬 Double Quarter Pounder Deluxe was ermmmm interesting, taste was ok however presentation was something to be desired. Was quite alot of sauce in 1 place which I assume it's supposed to be distributed evenly maybe it's a one off. Ment it was difficult to hold as there was so much it was slipping apart, very messy. Coke and fries were standard and can't really go wrong with them

Drink and burger was fine, black string in my chips. Half eaten!

Same as always order eat and enjoy.

It's McDonald's it never changes

terrible cheeseburgers, chips were undercooked too. there's always about a hundred just eat guys in there too waiting which means if youre an actual customer you need to wait 10/15 for your food (which isnt really the staffs fault but still) full of wee cheeky bam weans too

Great wee convenience food shop sit in or take away

Terrible. Waited 30 minutes in my latte in the morning - you'd think a Milti-million quid corporatation could do better. Latte was also very disappointing in a tiny cup.

Very spacious clean service quick

Was in here with my grandson & ordered on the touch screen, it never gave me a receipt ( think no paper left in it) it was VERY busy with a lot of folk waiting plus just eat guys. I managed to speak to a young girl & she went away came back, told me my order number & a few minutes later brought our food out on tray. I asked her name which is Leah, her bosses should be really proud of her, she is so nice & helpful too, Thank You Leah

Says I visited? Must have walked past, and done the right thing 🤣🤣

They don't value delivery driver's time and take lods and lods of time to prep the order. Moreover staff is rude too. Sometimes they hear us and don't reply

McDonald's is McDonald's your hungry again in a hour

Very slow service and overpriced

Lovely coffee reasonably priced 👍

I visited this htl after a funeral an unfortunately found the tea an coffee quite cold although it was remidied after bringing this 2 the attention of the staff I also found the sandwiches very poor and the cakes were like something that were made by school children very plain and basic

Busy at 2.30pm Lots of Uber pick ups Staff pleasant and helpful Bit of a wait but meal was as expected, no disappointment

McDonalds in Motherwell Brandon Street is notorious for getting orders wrong. Just opened up my breakfast roll to find they hadn't put a sausage on it. Last straw. Will never use again.

Handy and convenient and good value

Service was terrible taking ages by the time the food arrived it was cold

I got the wrong doughnut and they gave me 2 pineapples WHEN I WANTED chips and one pineapple I got a happy meal WAY A TOY and they gave me a BOOK! am dyslexic!

it should be shut down it has went down hill I people who have phone for a delivery wating time a disgrace food

Decent enough mcds. Nothing outstanding but good location.

Was in at 10 had coffee and Sprite went back 2 and a half hours later no coffee no Sprite no cookies something else ended up with 2 coke and 2 brownies nothing hot and still waited 20 min .

Who doesn't love McDonald's but a do love the McDonald's breakfast

Had a double cheeseburger and it gave me double toilet visits 🤮

McDonald's is McDonald's, very slow service due food delivery companies, burger was cold, not the best by a long way.

Friendly staff and the food was good

Poor atmosphere, customer service reasonable. Food fine

Delivered late and stone cold . Fries were undercooked never again give it a miss I will never order again (just eat)

Service terrible. Very slow. Staff more interested in just eat drivers than customers at till. Fries very small portion cold. Won't hurry back.

Excellent food and excellent customer service

I meet with 3 friends 4mornings a week We have 2cups of coffee or tea and stay for over 1hour

Food was OK milkshakes are never available same as mcflurrys and you can't get table service when sitting upstairs which is a nightmare with a toddler. Lady who does tables comes across very passive aggressive and cheeky.

There's no parking, no drive thru, and no outside dining.

You know what is going to be served to you , that's why you're in there , fast food

Staff were ignorant amd not a friendly service

Who is the manager of Mcdonalds ? Can they explain the road traffic laws to their delivery drivers ? its illegal for them to use pollock street and it is also illegal for them to park on the footpath

Widać ciężko jest policzyć do 10... Zamówiłem 10 burgerów a dojechało 9... Dodatkowo do McDonald's mam 2km a jedzenie dojechało zimne mimo że dostawca jechał prosto z restauracji... Zamówiłem pierwszy i ostatni raz

As soon as me and my cousin walked through the door we went to order and the server came up to my cousin and told her that what she was wearing was not suitable to wear and we had to leave the building but she was just wearing a regular T-shirt, there is nothing wrong with wearing a regular T-shirt but the server told us to leave and don't come back unless she had a jumper or something to cover her with

Always busy some staff are friendly

This place seems always very busy. But they keep it nice and clean. Just the wait for food sometimes is a nightmare

It's McDonald's so ye know what yer getting food wise. The real attraction here is the human zoo of folk that appear for the surrounding areas

I luv McDonald's, but this was probably one of my worst visits. There was no hot beverages! No ice cream, no apple Pies, no milkshakes. There was also no queueing system I'm surprised there wasn't any fights. The girl that was serving us wanted to be anywhere but at work! Lol.. No communication, no eye contact, just not interested. The guy upstairs was obsessed with filling the tomato sauce but never wiped down a single table.

Regardless of time of day or size of order service is always really slow and 9 times out of 10 they forget stuff from your order

Waited 31 minutes for a coffee and sugar donut .disgraceful

Absolutely useless and incompetent. Never get an order right through Uber Eats, avoid ordering.

Considering l waited 20 minutes,my chicken sandwich was cold,my tea had burst teabag,no milk or sugar, l wasn't walking back in to wait in queue again.

Best place in here is upstairs... Its always quiet up there...

The new steakhouse burger is very disappointing there was a dot of sauce 😕

This. Mcdonald's is way better than the wishaw one with the wishaw one forgetting stuff throwing every thing in one bag

Very busy for Wed evening. Service was quick and inside very clean. Had to wait for a downstairs table though.

Very nice McDonald’s and even though it can be somewhat busy the staff are nice and calm and composed and it does very well for itself, I recommend. And also I won a free drink there so that’s cool, I also sat next to the champion of the worlds messiest toddler so that was A nice landmark to go and see at McDonalds. :)

Shambles as usual, told to go park up and wait despite an empty drive thru, think this is deliberately done to make it look like uv been served quick on there computers. Plus my order had half the stuff missing. Its not rocket science to put 2 muffins in a bag when u have paid for 2 but only put 1 in. And the one i did get looked like it had been chucked aff a wall. Not wrapped properly and cold. Goes back in to get the thing that was missing and the person on counter was poker faced and then crabbit because THEY made a mistake. Place is a shambles honestly, il never be back.

👌🏿 need to be a bit faster but a nice place as staff are friendly.

Not happy as the wee old cleaner with curly hair was clearing tables touching bins ect went into check toilet then came out and went behind counter and prepared up fries never washed hands she should never be allowed behind the counter I'm going to say to the manager

Long waits for orders, Management and staff members attitude to some customers is appalling.

Visited to take away noilkshakes or sauce not a huge issue if everything else was correct and usable replaced milkshake with cola and iron bru got home in less than 10mins drinks were undrinkable both flat and stale would advise that you check before you leave store it's actually fizzy

Can't get served for just eat deliveries

It's one of the worst places I've been inn won't be visiting again

Motherwell McDonalds is always very busy but since the advent of deliveroo and just eat etc, the place is choked with drivers waiting with their huge orange or blue bags which then hold up orders for patrons. I really believe all restaurants, franchises and chain owned should have a specific drive through window or there should be delivery hubs - essentially mcdonalds kitchens with no dining area but a holding area for delivery drivers to pick up their orders. This way the restaurants can still be busy but free of delays due to delivery apps.

Everything was good except the service, they seemed to ignore me even though I was just getting six nuggets and two drinks...they all concentrated on the delivery people like just eat..four of them left with huge bag fulls before I was served.... that's why I usually go to burger king

Neat place and friendly staff. Always wondered why the first floor is always closed to customers by 6/7pm while everyone is crammed into the small space on the ground floor though.

Waited 40 minutes for our food was freezing cold . Took hot chocolate back as was watery waited another 10min to be told machine not working so had to have freezing coke then 😫 burger was even colder

Terrible layout you cant get moving since they changed it all about

What a shambles of a place. More concerned with Just eat rather than onsite customer base. Food waiting times circa 15 mins and then it arrives cold. Very poor indeed

It's a McDonald's. Sounds like a U problem 🤔

Just ordered the big tasty with bacon meal