Mcdonald's Restaurants in Liverpool

First of all, i know mcdonalds promotes organicly sourced food however had I have known they were farming the chicken from scratch I wouldn't have bothered, furthermore having paid for 2 sour cream dips, I may have expected to receive them. Service was painful.

The drinks were watered down, disgusting. Worse hot chocolate that I had but I know the standards are not like that. Donuts available for sale but actually were run out. Tables dirty

Don't order online, you will not get your order.

The environment is messy, finished speaking

App order. They forgot a whole burger from my order.

Order was cold has can be, didn’t get order right absolute terrible staff need to read

Ordering a delivery online from this McDonald's is terrible, it's like they don't pay attention when it comes to packing your food and drinks. Because there's always 1 to a few items missing, an when you ring them up it takes them about 5 minutes to answer just to be told there's nothing they can do!!! These used to be great, but they have gone down hill lately. They need to double check the hot and cold drinks don't leak and double check the whole order is in the bag before it leaves the restaurant.

Food is barely warm since they started doing deliveries i think all they care about is getting the delivery orders out and not the walk in customer rather go burger king now has their food is freshly cooked for you

Disgusting hygiene problem from observations of kitchen

Very rude staff, the manager who was in charge today 2th March 2024 miserable behaviour. I was shocked. Disgusting service.

nothing is good food is always cold and tasteless

Every time we order are meals always are missing or they put mayo on the burger then you ask not too getting sick and feed up with it I dont think we have had 1 meal that has been right

Ordered food 10 minute ago get home half food missing come back they ask wen did I order I said 10 min girl starts with attitude zero customer service skills

Absolute joke. Ordered £30 worth of food on just eat and never arrived. No explanation or way to contact them, very hangry.

The harassment that you get from the ‘homeless or people under the influence” is intimidating and needs to be sorted!

Iterms not deliverd delivery driver eat my order and posterd been deliverd but just eat gave me a refund thank you

Wasn’t given my chips with order and when I went up to ask them for the rest of my order they didn’t seem bothered at all and chips were pretty cold ngl. Staff was horrible to me wife, she asked for a water and got given a cup half fall with no lid and she stated it smelt funny, I want my money back

8Km from our house but it's the one we always go to. Great atmosphere, always something going on and plenty of interesting folk.

Sooooo fed up of this place. It that I'm a McDonald's regular but its an occasional take out BUT every Time there's an issue. High turn over of staff and those that are there really don't care for the large part. Cold food. Orders wrong EVERY time. Last time today - just go to Edge Lane

Time after time... other than the one off decent member of staff on the large part this is one of the worst McD franchise in Liverpool. Always grumpy and rude, food ALWAYS wrong and always cold.

I've given 2 starts simply because the order was fast. This McDonald's in my opinion used to be the best in Liverpool since they started delivering for just eat and Uber eats etc it's gone terrible. Staff are worked way too hard they just can't keep up to the point food isn't being cooked properly even worse is the under cooked food was in my 3 year old daughters happy meal! It's not just been the one time either stop over working your staff to the point they're making mistakes!

Shet shop Shet staff No respect I took the order and then it was canceled because they didn't want it, they said they wouldn't place the order

Order a roll for breakfast I got to work and open and seen a mcMuffin what I didn’t order. Workers too busy talking to each other then looking what customer ordered and missed up my order the guy who was dealing with my food was slow and lazy and didn’t know where things where as u can see. This McDonald is so slow they talk more than they work. They need to work more

The lady that brought the food to our table 126 was pleasant. But there was a meal missing so went back to the serving till to make this known but the other lady serving has a very stinking and horrible attitude, that my children actually noticed this too and commented to me. I tried to get her name but unable to.

McDonald’s is really cool place for breakfast and coffee. The staff is super friendly. The service is good and mcd looks super cool

This place is dreadful for service. RACIST. People of colour don't go there as you will be treated very poorly by staff. Sad to watch not mention to go through this.

The treatment of the staff is very bad

This is the worst mac Donald I ever been too they give you wrong order after you ve been wait for 45min for 9nugget and chips Never ever I m gone come here it's shame to the name with this service the staff are very dirty and rude I was stuck in drive through otherwise before I get my food I would of leave I can't say enough how bad it is here

Food absolutely freezing and drinks are cold

Staff have no manners no please thankyou .order was wrong .cold .when requested it be changed no apology just swapped handed over ..this mcdonalds needs staff training in customer service!

Food was bland, hard to say that for McDonald's

food took 25 minutes for 20 chicken nuggets and fries, workers claimed "receipt machine wasn't working" but 3 employees were chatting and gossiping near the collection point for all that time and made no effort bagging up the orders

Não importa hj estejamos macdonalds é tudo de bom

Was very disappointed with the drive through when we came to eat our food that they’re was a hair on the Big Mac so we couldn’t eat it. Just god damn unhygienic everyone should be wearing hair nets. I will not be coming back

Services is very bad and don't have the manners to treat the customers and also the waiting period is too long as compared with other nearby McDonals.

Asked for a quarter pounder no cheese. I asked them to check no cheese. It had cheese. Went back and they replaced with a burger in pieces!!!!!!! For gods sake. Avoid

food was cold, only 15 nuggets in my 20 nugget box, generally not good.

Ordered online and haven’t received three large fries so I called them. Lady put phone down on me three times saying this is not their responsibility. Rude

Place seemed clean. Service to our table was quick and gentleman was polite.

Staff were very helpful and friendly

I ordered uber eats from here and my items were missing and it was poor. Fries, dips and drinks were missing and I waited 40 minutes to receive this, a £30 order and it was wrong. Outrageous.

dripping in grease eggshell in my McMuffin big chunk(two eggshells)

Horrible for service always understaffed, no point ordering click and serve in car park , Just waited 20 min and walked in to see my order laying on counter and had been confirmed in the app as collected. Never going back

Could be more specific of the opening hours, advertising as 24hours and not open during night is just boggers.Had ordered food through the McDonald's app and said it's ready to collect,went there to seek disappoint,the staff asked not to collect my food as it's closed,on a 24 hour maccies.

RELIGIOUS DISCRIMINATION. I ordered 1 Big Tasty, 1Mayo Chicken, 1 small Fries. But they sent me wrong items: 2 cheeseburger, 1 Fries, 1 The caesaread BACON CHICKEN one! I'm Muslim religion and don't eat bacon. Unfortunately, I thought Chicken mayo wrap is only chicken and had mistakly eat some peace. Then I realised its bacon. I'v washed my mouth many times. It's great insult to my belief. Who doesn't eat bacon just be careful..

despicable place. went here today at 3:30pm and was served by two lady’s a white ,scouse,blonde haired individual to begin my cousin went up to her and asked where are order was as i kid you not i was waiting for a minimum of 35 MINUTES!!!! she pretended to do something with the paper did absolutely nothing then later on i asked the other : scouse ,white, brown haired individual and she decided with her smart brain to give me the wrong drink and i left and began drinking it and instantly realised that THIS WAS NOT MY DRINK !!!!!! so furiously i went back and told the feeble minded incompetent worker that this was the wrong order and she said “Av JUsT mAdE iT” . horrendous workers

If I can give zero stars I would! How does this McDonalds feel comfortable serving cold and stale food and keep forgetting the sauce which is the most important and not free anymore this happened in 3 separate occasions

Standard McDonald’s, shame they haven’t upped the quality of ingredient’s with the price of a meal but hey ho

This was a poor experience. From a drunk man pestering cars in the drive through to the burnt 'crispy chicken burger'. Guess it lived up to it's name on this occasion. Told staff about the drunk man but during my lovely 10 minute wait in the drive through, nothing was done.

Had the worst ever experience here last night around 11:30 pm, spent 85 quid to get called a liar to get food thrown at me by a very rude manager. This McDonald’s used to be so good 5-10 years ago but now the staffs are just there ready to argue with clients although they are the ones that made the mistakes. Will never come back to this place. ABSOLUTELY DISGUSTING!!!!

By far the most generous McDonald's....our mcflurry was full of chocolate pieces and milkshakes tasted better than other McDonald's I've been to. The tartare sauce in the fish fillet was also very generous!

Angin food. Chicken nuggets were rock hard and dark. Clearly fried several times.

It's McDonald's you get what you expect

It's a McDonald's, you know what you get.

I ordered my food and they gave me a just eat wrap order and when I complained they wouldn’t give me the right order

It’s a fast food. Okay food and okay service.

Whenever we go, No Milk a shakes??

It's McD's common what do you expect half filled drinks, the milk shake machine never working even some times only half what you orderd , not filling enough

On 09/08/2023 at evening 7.30 pm, i saw that the lady at the counter (service) seems to be the team lead using very impolite and harsh words to the customer who asked to pass his drink which was already set at the shelf. Please do not allow the people to serve at the counter who is impolite towards customers.

Clean, vibrant atmosphere and delicious 😋 meals

Good morning my beautiful friend

I ordered a bigmac without onions, pickles and lettuce and other items in the drive through. When I got to the window, I had to repeat the order because the system had crashed. I complied. Got to next window and some young girl caked in make up gives me the wrong order. When I advised of this, she gave me attitude but gave me my "correct" order. I parked by the charity shop to check the big mac above. When I opened the box there was very little sauce on it, the patties were as old as my nana and it had pickles on it so I decided to go in. The lady that bothered to talk to me was more bothered about sorting about an uber delivery than anything else but anyway I repeated my order. Another girl came back with my "burger". This time there was no sauce on it so I sent it back again and once again repeated what I wanted. This time a curly headed brat in a light shirt, I'm guessing some sort of supervisor decides to argue with me from the kitchen that the first burger was right and just point blank felt entitled to dispute my order in front of a.packed restaurant! Seriously how dare you?!! Don't you know the first rule of customer service or do I have to tell you that too like I told you what goes in a big mac?!! The customer is ALWAYS RIGHT!!!! I ended up being handed a burger by another entitled brat this time a girl probably not even in her 20's, giving me attitude and asking "is this good enough for you?!"" Needless to say that burger ended up in the bin as god knows what they've done to it! Give appropriate training to your staff and monitor it anonymously and regularly if you care for your customers and not just their money! I understand why mcdonald's Kensington was voted one of the worst mcdonald's in Liverpool by the echo and I fully support that! It's a disgrace for the mcdonald's brand and it should be close permanently! It's burgers, not rocket science!

Have never received the correct order from this store. Always something missing. Incompetent, idiotic staff.

Only 20 minutes early because they decided to give the just eat driver the wrong order!! Ordered a happy meal with chicken nuggets as my daughter is allergic to the burgers! 2 brownies and a frozen strawberry lemonade to then receive a cheese burger happy meal with a extra cheese burger and a coke! No brownies no frozen strawberry lemonade, to then phone the store for the lady on the phone to tell me to contact just eat as they can't do anything because they don't have delivery drivers from the store! No apology to the fact they sent the wrong order and didn't even acknowledge the fact my daughter was allergic to the burgers they had sent!! This store do not care about there customers.

Staff could be more happier and have people skills if I'm being honest.

The worst in Liverpool don't go!

Standard mc donalds. Bit more polite.

Had to wait over a hour for someone to take my order and this was at 3am in the morning when I funnily got my dinner it was not verry hot ill never go to that one again if you are wanting McDonald drive Thu go to rice lane McDonald the device and the food it 100 percent better at rice lane McDonald even when there busy they get your food to you as soon as possible and they have a better customer service

Would give zero stars if I could. Ordered two meals and a nuggets sharebox. Received the nuggets and one meal, with chips and drinks for other meal, but no burger … how can you pack the side and drink but not the actual main component of the meal? Honestly the worst McDonald’s ever. Have had nothing but issues when ordering from here. Constantly missing items and can’t get in touch with them to complain. Phone line constantly says user busy, probably everyone else trying to complain. One time received the complete wrong order (two meals when I needed three) took the order back to them and they essentially refused to sort the issue as I “needed to sort it with just eat”. Eventually managed to get a manager to prepare the order for me, but everyone else was completely useless. Have just had to sit on the phone to Uber eats for 20 minutes to get a refund for the burger I’m missing. Didn’t enjoy my cold chips and still a burger down. So much for an easy Sunday tea. Completely fed up. Would much prefer this McDonalds to shut down so I can have a KFC up the road instead. Don’t waste your time.

Despite the recent refurb, this has got to be one of the worst Mcdonalds in Merseyside. The self service machines won't let you pay, the staff run round like headless chickens, I saw 2 customers returning incorrect just eat orders that they had received in the space of 5 minutes. We waited 5 minutes for a mcflurry and an iced lemonade. The temperature in there was unbearable on a sunny day. Outside seating was filthy.

Ordered on the app and sat for 20 minutes in the drive thru queue before giving up and changing to in-store collection. Even then we waited a further 20 minutes easily until getting our food. You could see the food that had been prepped for orders being piled high behind the till (and I mean piled. There was no care for food quality). Took a manager to use her initiative and come over and start bagging up orders; the staff on were doing things slowly, one by one. Chips weren't seasoned enough and the wrap was missing veg. I wasn't given the Chipotle dip I ordered either. Don't know why people go to this mcds. Unfortunately I was passing through after getting off the ferry so didn't know any better. Avoid. There's one on down the road that we wish we'd gone to.

disgusting cafe, just water and milk

By far worst maccas I've ever had. Bacon refrigerator cold, burger not much warmer, cheese lumped together & fries well past expiry time. Server didn't make eye contact or have manners. Only good thing bout this plc was the nice lady cleaning the dining room.

I have been to some slow McDonald's in my time but this place takes it to a whole new level. Calling this place fast food us a joke

Ordered food via drive through. The food was awful. Cold and the fries tasted like they had been microwaved. I won't be visiting this one again.

Rude manager who wouldn't give his name or complaints procedure and used abusive and insulting language infront of his staff. Will be speaking to headoffice.

Ordered a large big tasty meal with sprite and coke, apple pie and McFlurry and for me and my friends. Only got the burger and two wrong drinks that were small. Just terrible.

1 hours ago I been there and I bought three cheeseburgers and one chocolate milkshake and small fries I came back home to eat two burgers and small fries and milkshakes was good but one burger was thirty and looks like hundred percent has fallen to the ground, And they have left it for me as food,It's a shame for such a big system, dirty and impure people who work there

I been with my mate to drive true Kensington macdonalds Liverpool we bought three cheese burgers and small fries and chocolate we came back home for eat when we opened one of the cheeseburgers it was thirty and It had fallen apart,It was clear that he fell on the ground as a staff mistake for sure because There was dirt on his bread , I just wanna say It is very embarrassing,A company this big has people working in it who play with the lives of customers,I took a picture and I will show this film and picture all over England.

This is the only McDonald’s in my delivery range and no matter when I order I have never once received any of the dips, even when they are paid for separately on top of food. This is ridiculous and needs to be sorted out. They also never give any straws for drinks ordered, which means a lot of the time I’m left with no way to drink them. This store clearly needs to address all of the clear issues with delivery orders as it happens literally every single time without fail.

Could serve customers first and not the delivery guys.

This has to be one of the worsed McDonald's i have ever been too, the staff are rude an forever getting the orders wrong

Friendly staff and good service

Many times when I get home after order via drive through is something missing on my order

she serving the customer through drive way , was totally aggressive sunday, 8/May 2:35. No nice, sorry to say.

Such a slow branch - but then it's always busy so... Maybe it needs more staff??

I ordered a breakfast roll meal. Advised staff I have an allergy to cheese, so I would like it without cheese. The order on the screen was correct. When I received the order, I checked for the sticker on top to say 'no cheese', and it was there. When I came to eat it there was cheese on it. It's really disappointing as it's something so simple.

Ok, but could be improved on service.

Hospital vibe. Smells like death

Since this McDonald's has been renovated and modernised recently, the waiting time in drive through is the worst McDonald's in Liverpool.20 -25 minutes wait in car for my food to arrive at 11:10 pm parked up for a small order no staff and I will avoid this McDonald's in future this has happened at least the the last six visits. It closes early even though its a 24 hour restaurant and you cannot sit inside after I think its 9-10 pm

The food is nice, that's the reason why we always order food, but the app and the service we had were terrible. There's som missing items and it was a take pout so obviously we asked for some sauces but they said it's not for free. She said I can get a paper cup to get some sauce from the pump. This is ridiculous why would you get a sauce cup to be taken put of the restaurant? Terrible

Food is not the best quality for the McDonald's standards but staff is really friendly and helpful. Area need cleaning, very deep cleaning.

Always quick service. Drive through team are always very pleasant

Very mean to children. Wicked, in fact.

literally dont even deserve 1 star, everytime i order from here on uber eats mcdonalds never fail to let me down, they either miss off half my order, get all the items wrong or just deliver it freezing cold. There’s 1 nice manager here and he’s the only member of staff worth being treated nicely there. The rest of the staff are rude, unpleasant and nasty. Not to mention the dirty looks and snide comments made about my diabetic friends when they were given full fat coke after ordering diet. Do not even waste your money or time on this place you’ll be let down 👍

Chips were a bit cold, but ok overall

Probably on the worse end of the mcdonalds

Tried the New steak burge... tasty

Worst Macdonald's ever. Poor service. Rude employ

It's McDonalds you get what you pay for !! Got to say though toilets very clean 👌