McDonald's in Liverpool

Today, I visited at 10:50 AM to use the drive-through, and my app order was approved. The staff member who took my order confirmed the app code (PP38). However, due to how busy they were, I was left waiting in the queue until 11:03, at which point my order was cancelled. Despite informing them that I had been waiting for over 10 minutes, my order was not processed. These technical and operational issues can be especially disappointing for families, particularly children, who look forward to a Sunday treat. Unfortunately, the staff were neither agile nor helpful in resolving the matter. Given the other options available in Speke, we’ll be going elsewhere in the future to avoid wasting time.

Editing my review. I am utterly sick to death of ordering through drive thru from this restaurant. Every single time something is missing. Without fail. It is clear this place prioritises Uber Eats over drive thru/walk ins as the staff couldn't care less about us by the lack of care they give to the accuracy of satisfying our orders Beyond useless, beyond incompetent and I am sick to death of this place Go to any other McDonalds in the area

I just got a delivery didn't get apple pie even though I was charged for it and no mayo on chicken sandwich it was like eating cardboard I've put 1 star because 0 star isn't an option I decided to have a meal from here yesterday i thought they might have been having an off day last time I was wrong the fries i got were pale and very greasy and cold they were put in a bag upside-down I couldn't eat them they were inedible my chicken sandwich was cold i got a strawberry milkshake half of it was chocolate i got a smartie mcflurry with about 2 crushed smarties on it i didn't get the sauce i asked for it was rank

Rubbish attitude from manager. Apparently teboot system every night at midnight which takes 50 minutes daily.

One of the worst place in Liverpool the staffs are really rude and racist behaviour towards me today 23/11/2024 especially the lad who work in the front desk today if you don’t like the work just quit the job just go and learn customer service first

Genuinely awful. I don’t know why I bother to order from here as there is always a mistake in the order. Chips are always cold and soggy too.

It seems like your typical everyday McDonald's. The staff are rather friendly and the food quality is average although the atmosphere can be depending on the time you arrive. If you arrive in the evening then there is no doubt you are probably going to get the teenagers coming back from school. WARNING: If you're planning a late-night/early-morning dinner, you'll be out of luck because they only operate the drive-through for food, they don't allow walk-ins or table service.

I remember the good old days when this place used to sell hot food.

Are you joking? This is comically bad. Whoever is doing the fries and checking the orders needs to be sacked because this is disgusting this will lose you every customer you have guaranteed. My friend got a small fries and we tipped them out to measure and hers was bigger, mine was supposed to be large. Multiple items missing also, no McFlurries, no sauces, no special sauce with the chicken selects, no salt on chips which were coldish even though we're 2 mins away on the same road. I've had trouble with mcdonalds before but this is ridiculous and a joke, good luck running that business with this type of standard.

Just placed an order here for two PLAIN double cheese burgers both came with everything on them. How hard is it to read an order!!!!! It’s not rocket science. You must be thick as mud to work there or dyslexic……UNBELIEVABLE!!!

On a very busy Saturday morning, tons of deliveroo/just eat orders, lots of in-house orders. The staff are really earning their money here today. Hope they get bonuses for getting all these orders out. I only stopped for a cuppa and despite the number of people here i was served quickly. 👏

Over £20 on drinks alone, & not 1 single straw. I hope you guys step on a Lego piece, & now you guys aren't invited to my birthday party 😜

Very poor - food delivered was cold even eating in!!

Very rude n pathetic services from staff end. Never see non working staff very slow they are. They have some attitude problems. The watch and laugh at customers by passing jokes with their colleagues.

Asked for sausage and egg McMuffin no egg and all I got was an EGG McMuffin. 0/5.

Did yous get all your staff from the local special school? Never can get an order right, everythings freezing, always missing stuff off the order, put pickles on my burger when I specifically asked for none then they even put no pickles on the sticker, wouldn't eat from this maccies if anyone has allergies.

Missed item (again) from my order 1942 on 9/10/24 at 21:53

Consistently mess your order up they never give. You sauces even if you pay. Missing items everytime I order from this branch

Fries were solid. I don't care it's a franchise, if your fries are stale throw them away, don't sell them. Yuck!

Massive issues with naughty kids. They have stopped having security guards. Food always tepid not hot I can't be bothered sending it back now. We have to go once a week to kill time between my daughters classes. Toliets always filthy. Staff very friendly and hardworking.

Collection food only not table service

this has got to be the worst mcdonalds i have ever been too i can’t remember the last time i got given my entire order always missing burgers or giving me coke instead of milkshake and i don’t think sauce exists at this mcdonalds, take a miss drive to albert dock

Didn't get part of our order...the dips , cucumber and fruit bag. Tried to call store but got cut off without answering twice.

A really lovely young lady helped me and my nan out by serving us on till as she could see we were struggling to use the self service machines, very helpful and very much appreciated!!!

Negligence for allergies. I ordered a meal without mayonnaise due to an allergy and was still given the mayonnaise. So dangerous given what happened to the poor girl in Costa. Disgusting... Date of visit: September 2024

This has to be the worst mcdonalds in Liverpool. The wait times are ridiculous, then when you're done waiting the orders usually always wrong. I don't understand no other mcdonalds is run like this

Milkakes are off the menu again at this one never seem to be on sale. When you’re craving one and it off the menu there’s nothing worse! Haha

The same for everyone, a place to get you out of trouble at a reasonable price.

I was there yesterday, very nice people, well-prepared meals, clean, quiet, I think this will be my favorite McDonald's, thank you ❤️❤️❤️❤️❤️

I've been to Disneyworld - this was better.

I will always love them and come there every single time it is the best place to go if you wanna have something quick

It's a busy spot so i understand that there can be a bit of a wait but when you've just ordered a lone drink and you wait 20 mins it's aggravating. It's a persistent problem at this location. The drink gets made and it's then left on the shelf going cold while priority is given to food orders. Not having a go at staff but there needs to be some system in place that makes sure all orders are given out in timely way.

McDonald's used to be a great place to take the kids as a bit of a treat, now my daughters hate going there because they say the place is full of aggressive looking foreign men staring at them while they wait for their home delivery orders. Surely macdonalds need to segregate these drivers from the general public who want to dine inside in peace.

I ordered McDonald’s breakfast. They gave the driver my meal with the iced coffee inside the food bag, and did not inform the driver of this🤦🏻‍♀️. The drink ended up obviously spilling onto all of my food, leaving it inedible. Had to get a full refund on UberEats. Don’t order from this McDonald’s if you don’t want lazy workers not even bothering to put the drink in a separate bag, as they should be doing.

It can go either way,it's all about fortunate.....as in timing. Could be soggy limp chips or it could be lovely hot freshly cooked chips, like mine was this afternoon, I was starving and got to give credit,food was lovely,not bothered about attendant short changing me a pound,admired his cheekiness,anyway thumbs up.

Typical drive thru Maccies! Wait forever in the queue only for my order to be wrong! Got it sorted but then cold! Better off going inside for takeaway to get it right and warm!

I went to drive through ask for caramel frappe this is my maby 6 time I been there for this drink but every time get despondent tay seyd dont do caramel frappe .un experience staff tay Speke so un professionally never go again in there and I will tell my family and friends about it don't there

Go to a different one Always getting orders wrong especially if you want it plain Always some divy kid getting booted out Drive thru is like being stuck on the M25 Don’t bother

The only mc donalds that every time you go there they say that they don’t have the stuff ye order

You have to wait half an hour for a regular burger and wrap with coffee. in an exclusive restaurant they would kill an animal and make this burger fresh and it would be faster. Waiting time unacceptable.

Most fine luxurious food I have ever played my eyes on Syfisticated taste only for the rich and all knowing

Took ages in drive through to even get served to the point cars where just driving round out of frustration. Finally gave my order in as a meal then a PLAIN cheeseburger separately and the screen didn’t show plain so I asked on 3 different occasions is the burger put through definitely just cheese and was told yes. Got home and was not plain ofcourse. Had absolutely everything on it. Wouldn’t mind if I didn’t ask to check but 3 times I was told it was definitely plain. Shocking.

Rather go in to order as drive through always gets order wrong . So busy trying to fight through the bikes and inpatient user riders

Drive through always always food / drinks missing 😡sort it out

Every time we order from here there is a problem with the order and food. We only order because it's soo close but tbh I'd rather not eat then deal with the hassle. Something is fundamentally wrong with this franchise as they just never get an order right. Sort it out

Never have the milkshake or mcflurry machines on.

So far so good but isn’t the best

Always get my order wrong. This time I asked for a cheese burger with no meat. They gave me a bun with ketchup.

30 minute wait when only a few other customers were in and staff had no urgency to ask for our order having seen us waiting for half an hour, orders incorrect and missing ingredients and sauces, and then whatever this is in a chicken nugget

Food is always served fresh and hot by friendly, efficient, professional staff. Love going through the drive through here.

Waited 10 mins for 1 burger, the girl took my order off the collection screen walked over to her mate with my order in hand and started to talk to her, now my food is stone cold and tastes like rubber.

Mrs made an app order, 2 lads turned up with the food and said one of the drinks isn't available so asked for an alternative,no sauce was in the bag either so asked one of the lads who came back with the drink "Sam" for sauce and he honestly went above and beyond to make sure we got what we needed

Sean on the drive-through is the most cheerful McDonald's employee in the world. Brightens up your morning.

Their mascot used to be a clown. There was a character who used to steal your food and there was also the big purple fella. The one without a tesco bag and a tape measure. It's pretty much sums it up. It's a circus. Cruel and unusual. Your food is always missing and your left with a grimace on your face. McDonalds run like a well oiled machine. Everything has been considered. I can think of nothing more efficient. It's a mechanism that spits out cheap food at a frightening pace. Almost identical every single time. Is there a greater monument to consumerism? The downfall is when you have staff to pack more than 1 item into a bag. Or make any change to an order. It's so confused, slow and shaky, if it were a dog, it would be Rainbow Bridge time. You're £40 down. Looking at group of crying kids. A hangry girlfriend and a trip in the cold rain to stand in a queue and ask how and why 3 burgers of 4 were missing. The other custom burger was wrong. Why youre missing some fries and nuggets. You never get what you ordered. It's pot luck. Cold pot luck. Their mascot used to be a clown. Now they run it.

This is the worst MacDonalds in Liverpool. Do not order from here on food delivery sites. They consistently mess up the order. On large orders for 5 people we received one meal and one drink. How can they get this so wrong. No one takes accountability. Avoid or you will be left hungry and out of pocket.

Do not get delivery from here! Everytime I’ve ordered it comes consistently cold and missing items. Getting a refund back is a nightmare just not worth the time or the effort to order from here.

Very poor management and service

Today I ordered a deluxe burger meal to takeout when I got home the only thing deluxe about the burger was the bread otherwise it was a normal chicken burger no cheese and no bacon it was very disappointing especially paying extra for a normal chicken burger. I couldn't go back as I was looking after someone who was ill.

For some reason, I keep giving this McDonald's a chance, and yet it continues to disappoint. The food is lukewarm despite being 3 minutes away. There are always items missing from the order, which I really just don't understand. The latest order is what prompted me to make this review. If I order a drink, it should come with a straw. If I order nuggets, and go through the trouble of choosing sauces, put the sauces in the bag. It's the little things? It's just very frustrating.

Restaurant blame Uber and Uber blame restaurant for missing items from order. Save yourself the bother….

It's McDonalds, what more can I say. I went to the drive through and ordered 20 nuggets and a triple cheeseburger and had to park up for nearly 20 mins just to get my food and of course they forgot the sauce.

Even for a Maccies this particular franchise is a shambles. Don't expect the hungover teenagers to get any part of your order right, especially at the weekend.

Too much vandal teenager inside and around. I won't come again.

Full of uber eats riders outside like every McDonald’s I know

I’d give zero stars if I could. The women serving, the one with one tooth, was beyond rude. They took over ten minutes at the drive through even though there were no other customers and the food was still cold. Also forgot my burger and dipping sauce. Worst McDonald’s I’ve ever. Been too. And the staff need a wash.

Worst McDonald’s I’ve ever been too. The woman serving, the one with one tooth, was beyond rude. The food took 15 minutes even though there was no one else waiting. Somehow it was still cold and they forgot half my order. The staff need mandatory showers as their hygiene put me off.

Went to the drive thru on Aigburth Road 24th February 2024 about 3ish pm, the person who took the order was kind and friendly and very courteous, and I also told him this. Xx

Staff are disrespectful Careless package 📦 They dot ware hand gloves I just don't understand Food safety officer doing 🐀 every where near back bins rooms

Like any other McDonalds, poor quality food but you can get it fast. I think they put to another level difference between what you are getting actually and how it should look on the promo photo. Coffee is ok and some deserts are decent.

I enjoyed Big and cheesy meal with zero coke and fries x

Friendly staff, got myself a burger, latte and an apple pie for

All the food was cold. The fries were still slightly frozen. The extra pickles where under the burger in the Bosc instead of on the burger

Went to charge the car and food is extra benefit thet comes with it

No drinks at all horrible sounds coming from people testing the plugs i outraged and upset kids crying now coz he had to get water and no ice creams or milkshakes absolute shambles

A surprisingly pleasant experience here today, as the standard of most McDonalds in the city is so low. Drive through was busy but the queue moved quickly, servers were polite and friendly. Didn’t wait long for food or get parked up, food was hot and fresh. Only criticism would be that the Sprite Zero was a bit watery and flat but like I said, still miles better than many of the other McDonalds in Liverpool.

Excellent. Far better than any other McDonald I've ever been to. Those guys deserve a salary increase.

Try the big cheeky with bacon. In my opinion it's McDonald's best burger yet

Used the McDonalds App for the first time ! Ordered a £25 order and time was 20 min. Notification came up driver on his way with one stop before us with Uber Eats. Then driver arrived late. Opened the bag to freezing cold food then realised it was not our order. You can’t contact the driver once the delivery has been made you have to contact Uber Eats ! After approx 3 phone calls and half an hour on the phone reading out every item from our order and the wrong order we get told we were refund ! Great ! No food ! Approx 30 minutes after the phone call we got an email advising us of our £13.20 refund !!!! Now we have to deal with getting the rest of our money back. It’s not actually this branches fault it’s Uber Eats. But I have written this as a warning for anyone using the McDonalds App ! I won’t be using there App again and will stick to JustEat.

Always enjoy a maccies breakfast

Nice music and loved the stuff accent as I'm not from Liverpool.. Overall great to eat there..

Some staff just know what to do when newbies on the app like me haven’t got a clue! 😆 Thank you A+++++

Don't call yourself 24 hours when you won't serve instore?

Ordered through Uber. Driver delivered the wrong food so I had to reorder. The driver took a detour and stopped on the way to drop off (we paid for priority delivery because kids were getting hungry so this wasn't another delivery). When the food finally turned up the bag had been opened and re-sealed with the stickers they use to show the bag hasn't been tampered with. All the food was cold. Clearly they sent a replacement order to the person who got my original order, got the delivery guy to pick up my original order with a replacement receipt and stickers to reseal the bag and then he just dropped the old food off with me over an hour after the original order. Scummy place with scummy practices. Should be shut down.

On Sunday 19th November my wife and I took our son to football while he was playing I took my disabled wife to thus McDonald's on Aigburth Road for a breakfast and a cup of tea. On returning to the football to eat our breakfast the was no milk for the tea no napkins no sugar and the food was cold so put it in the bin it wasn't as if it was busy infact it was empty NEVER AGAIN!

Poor service at the drive thru.waited 10 minutes to take my order even though there was no queue.

The food is always lukewarm. I don't think any of the staff have ever realised that chips need COOKING. Most of the staff just do not care. It really is the worst in Liverpool.

Food is pretty generic from all McDonald's, staff were really friendly. Went through the drive-through so can't comment on the atmosphere

WHO IN THEIR RIGHT MIND WOULD PUT A SMURF TOY IN A SQYISHMALLOWS BOX!! I am so devastated i will never return. also they didn’t even put fries in my happy meal so what’s even the point lol i wanted my lil chips :(

Decent McDonald's! Good size car park round the back too for munching in your car after the drive thru !

Always a hit for my kids. They always wonder what toy will be in the happy meal box. Plus for me, it's affordable. Lol. And I always have their banana milkshake

Been to this McDonalds on multiple occasions, in store, drive thru and delivery, each time there has been something wrong with the food. Food is stone cold half the time, some of the staff are rude, particularly the people on the drive thru, have been served by one lovely girl before but that was it. Ordered today, no other cars in the drive thru par one, store was closed inside because it was late and they still messed up our order. Missed out 3 items from our order meaning we wasted about £5 on having no food. Staff never give you your receipt or sauces in the bag half the time, a shame as it’s in a popular location so should be improved. Wish I could rate it higher but only really experienced bad food and missing items with this place. Not spending money here again as it’s always disappointing.

Great food, good coffee. Pleasant atmosphere. Service is second to none.

Staff were rude. Prompting us about other customers behind us as if we were an inconvenience. Too much in a rush for us even though we had to wait for them to accommodate us. The staff said “I have other customers”

My cheese burger that I asked to be plain had sauce on it and to hid this fact. A young lady man handled my burger and ripped the plain sticker of it appalling

Scary place full of chavvy kids

DO NOT order for home delivery from this branch, about three deliveries I’ve had missing food. This time fries!? We’ve received our meals with no chips LOL. Honestly it’s becoming a joke at this point, use Albert Dock they seem to have educated staff who can read and know what to put in your bag for delivery. Thanks, take care.

Quick stop off for a bite to eat, it's a McDonald's so there's no pictures, the staff in here are great, very helpful very efficient, nothing too much trouble, it's 11.55 on. 22/08/2023 so whoever is running the ship today is doing a fine job,

McDonald's at it's finest. - Free entertainment and constructive criticism from the lovely young people playing outside. - Fresh covid and common cold viruses coughed onto your food by the staff to help with that herd immunity. - Free 30 minute food cooling service so you don't burn your mouth. - Individually delivered meals straight to your car so every member of your party feels extra special. If you can't tell I'm being sarcastic, pathetic service, and disgusting food hygiene standards, this particular McDonald's is on the permanent avoid list. Couldn't rate this dump low enough.

Consistently miss items or have incorrect items on delivery orders. Having ordered multiple times from this store, my partner and I have not once received an order that was entirely correct. Our orders are not complex oftentimes consisting of a meal and an extra item each. We try to avoid this McDonald’s.

Order was wrong and the “large” fries was a scam apparently. Cheese on my burger which was to melted to scrape of (I have allergies) so couldn’t eat that.I’ve taken a photo but can’t add it