Mcdonald's Restaurants in South Ribble

Ordered a big Mac meal and the burger had no salad or sauce in it and the burgers are also smaller in size than they used to be. Table service ran off before we could ask for ketchup. Overall disappointing experience.

Possibly the worst McDonald's around, never get your order right, staff have an attitude and it's always full of little chavs!

Food was cold waiting time silly. Apple pie all dried up . very disappointed

I don't think I've ever not had to wait in a bay ( along with around 50 other cars) when going through the drive through here! I don't know what were always waiting for but I'm sure management should of sorted by now

Food was slightly warm, Got my order wrong 3 times Always chavs hanging around outside leaving their bikes on the floor stopping people getting passed.

Almost always at least one thing wrong with your order! But there are some lovely staff... one guy in particular who's often on the drive-thru making people smile and laugh! You'll know who I mean if he's ever served you!

Only been here 3 times, each time for breakfast before 0730. All 3 times have been disappointing as the breakfast meals were cold. Hash brown, double sausage and egg mcmuffin and a white coffee each time. The cheese had even reset itself on my last visit the mcmuffin was so cold. I literally bought a breakfast from westhoughton mcdonalds and drove 30 minutes to work before eating it and it was hotter than the one I bought from leyland today

OMG worst fries ever!!! They tasted like they were stale or had been sat for hours. It was about 2.30am when we went through the drive through on the way back from the airport. There were plenty of people inside so not like they weren't busy.

Very slow to serve as getting order well that's joke

Every time I go through the drive through they always get my order wrong, this time I was told to park in the bays and they would bring my order to me. It took 25 minutes and the order arrived missing my drink, which the lady promptly went back for, so whilst I was waiting I checked my food order and this was missing fries and sauce, so after I received my drink the lady had to go back and get the rest of my order. It's not the first time this has happened, they consistently get your order wrong at this McDonald's

the food was cold,so either the food was sat waiting a while, or the driver was waiting for several orders. The food itself lacked flavour, except for the sauce or pickles. One of the fries was half empty, but what better way to hit kitchen profit targets by short changing home delivery customers who aren't in the same position to get it addressed immediately, impacting their meal.This has been my first McDonalds in a long time,&will likely be my last for some time. Extremely disappointing.

chicken overcooked. fries were 🥶..No barbecue sauce as ordered 😕 Tbh I've a good mind to demand the 10% servcharge back as there simply wasn't any service.. lol 😆...driver was sound enough but maybe he needs to either get the heaters on or drive to and from jobs really quickly!! Oh yeah and I'm no expert in food logistics but would it not make sense to transport hot goods in let's say a thermal bag maybe!? Could have been heated seats my supper sat upon 🤔. All said would do it again.

Wrong order delivered and no correct order delivered

The just eat map sent the driver to the wrong location. so the driver rang me and I saw myself on the map on here that it was wrong. I'm not sure if the driver went back to the the restaurant or not but it is going past the restaurant to get back to my address. the food was cold anyway.

Absolutely shocking service was crap and 9 times out of ten you wait for ages for cold food worst mcdonalds ever

over an hour waiting, food arrived cold and Mcdonalds isn't the same reheated. just eat courier was friendly though.

Ordered a mighty muffin for my friend and the egg was green and had horrible looking bits in it! Very disappointing!

Arrived 10 mins before initial estimate, super hot and fresh and very polite driver

my drink came half empty, it had spilled all.iver the car. no idea if it's being replaced. all the food was cold.

Ordered 2 large big mac meals using the app. I used the click & collect service. Waited just over 5 minutes. Once I got home one of the fries wasn't large size when I took it out of the bag. Not had McDonald's in ages but the big mac is very tiny. I tried to contact McDonald’s on the phone several times on the day and no one answered

Load of sh*te. Everything freezing cold. Delivery time was shocking but driver reassured us it was the restaurant. Freezing cold, waste of money.

Very good arrived on time with nothing missing

No straws or sauces, cold chips

Took forever to prepare, driver seemed to be at restaurant for over half an hour and then went the wrong way when driving and everything was stone cold and inedible when it finally turned up!!

Burger was in bits when it came

Order took over and hr to come and when it did arrive it was freezing cold

Amusingly bad these days. Queues of people ignored while bags pile up. Guy in front had waited 25 minutes just to collect a coffee. Myself and others waiting 40 minutes just for orders to be wrong. Staff never pay attention to those that have ordered inside. Shambles a of McDonalds, needs sorting out

dumped on the doorstop without knocking, stone cold, no salt on the fries, no napkins. no repeat order from me

Food was cold, delivery person spilt my latte

Missing a double sausage and egg muffin. How can you miss a main part of the order?

So i have thought this before because i believe it to the case. The oldest, most burnt burgers go for delivery.. In fact my burger wasnt even a complete burger it was in three pieces! And burnt a lot but exactly get into that state.??

so I ordered the food at 11:30 the first time I got was 12:10-12:30 and that time went up and up. The food was delivered at 1:10pm. The food was cold, the man who delivered the order said he'd been waiting for 25 minutes how can that be when your app said he was at the restaurant for over an hour? not only that how can my food be freezing cold if he came straight to me? I live not 5 minutes away from McDonald's. I will not be ordering from just eat again.

The service was so slow, disjointed and generally poor at this branch this morning I'll be suprised if any of those customers will come back. Ordered a Philly Cheese burger meal (fries and a bottle of orange juice) and a bacon double cheeseburger. Milkshakes were not available. Had to use the self-order machine to order because of how many people were waiting by the small counter, couldn't get near it. Didn't see an order number on screen and the receipt printer was out of paper so I didn't know mt order number on screen. Had to ask for my order number, it took the guy a few minutes to find it - he printed the receipt out. 20 minutes after the receipt was printed, food arrived. Noone thought to replenish the paper in the machine so more customers using the same machine did the same thing as me. This was the "customer experience leader" guy, by the way: not really thinking it through. People who ordered before me were waiting that long for their food they gave up and asked for a refund. It was apparent to me the staff were clearing the numbers off the screen to fiddle the service waiting timers. This was adding to peoples frustrations. I suspect the staff are pushed into prioritising drive thru and delivery collection orders over the customers who come inside. Food was OK when i got it. Not really worth the wait.

Food delivered was late and cold

Order was ok but didn't receive syrup with pancakes or an extra sausage as ordered.

Delivery was super fast, food was cold. Food always seems to be cold when I order from here, regardless of who delivers it. So not ordering from here again.

chips burger freezing cold nugent hard

Food was cold and items missing. won't order from this location again.

I didn't get my mozzarella dippers not happy aouts that

Good but cold and none of my sauces came with the order

Only brought drinks had to go collect food myself

Fries are always cold and stale every time I’ve been here. Sort it out.

didn't deliver all my items what I ordered

Wrong food delivered every time

Truly worst McDonalds. Dreadful service, staff and atmosphere. They couldn't get an order correct if there were thirty of them at it....

custom order asked for specific items removed due to allergies. got more of said item and removed other items...

Should be called a drive through, park up and wait 20 minutes. Every... single.... time

My food was cold and the milkshakes had melted.

there was no syrup with the pancakes, everytime I order there's always something missing.

late order, lots missing on order. burgers incorrect

Food has to be reheated and items where missing from the order.

Morning just got my order delivered by a lovely young man. On time and hot good service no worries. Sadly one of the lids on the drinks was cracked and it spilled out over the rest of my order making one item inedible and got just half a cup of drink

The complete order has not been delivered

Food was freezing, did get the free offer burger and refused a full refund for inedible food

the order came and it was cold just like today so will not be ordering from you again and I was not even refunded the last time you got food to me before it was frozen

Cold food and missing half the items!

Good seating outside with large umbrellas for shade if it's hot, all the food has been freshly cooked when I've gone there, and orders seem to be correct,

Really fresh tasting order, and the staff couldn't have been more apologetic about it taking a bit longer than usual - but it can't have been more than 10 minutes. Will be back.

The delivery time was spot on. The McDonald’s was tasty, however the food was cold.

The food was extremely cold when it arrived to the point it was inedible.

Great that it was very quick delivery but half my order was missing… if there’s ever a next time I’d rather receive my whole order that I’ve paid for than have half of it turn up and have to wait a week for a refund!

Would have been nice to get the brownie i ordered not a cookie

Delivery time changed 3 times from the order being placed and when arrived was cold

How is it always cold. Drivers need to close the bags that keeps the food hot

I have no idea what has happened to this place. The food is mediocre at best, cold fries no condiments. It has a cold soulless atmosphere. And the servery hatch is just ridiculous. I will not visit this branch again.

Asked for the £2.79 breakfast deal as us advertised on the board, the girl taking my order didn’t have a clue what I was talking about & was made to feel like I’m stupid. Ended up having to abandon it from my order as it wasn’t worth the time & then waited ages for what I did end up ordering as per usual

I could run a marathon quicker than they could make my food

The boxes for the fires were only half full.

Items missing per usual. This branch of McDonald’s is rubbish. Very Disappointing.

oder was completely wrong and late

I got the wrong order. Not mine at all absolute joke.

Waited over a hour for delivery . Delivery time kept on moving back

Food cold Milkshake warm & melted 👎🏼

Everything was stone cold and un eatable

I've not got my order,I'm not happy

Slow service. Seems to concentrate more on deliveries and drive through

Tried a cheeky dinner and found the food to be hot. Brought to our bay by a polite member of staff. It was everything you expect but don't always get. An early morning breakfast, ordered at the machines and waited for table service. The area was clean and presented in the standards you'd expect of a McDonald's. Food brought to the table by a polite member of staff. It was hot and tasted great. The only let down was that the wrap was ripped and the sauce leaked from it down the carton, otherwise I'd have given it another star. The latte was great. I wonder how long it'll be before you can buy the pods or beans for the maker at home?!

Probably the worst McD in the country. Delivery, got a chicken burger instead of a 1/4 cheese, and the three dips ordered with the selects were missing. Not drivers fault as bag sealed and label on bag showed correct order. How hard can it be to put the right burger in a paper bag?! Poor.

Always disappointed with this McDs but don’t have a choice of another where we live They always forget something

Food missing from order and some was cold

Food was freezing and chips looked like it was cooked days ago. The mcflurry was completely melted

Pay extra for a milkshake and get a chocolate milk instead

muffins wasn't wrapped. came out the bag . so was cheese everywhere.

Cold food, over an hour wait time

Ordered at 17.35, delivered at 18.13 - food arrived cold and not up to standard

The order took 2hrs to arrive, with no drinks and the wrong food, an absolute joke

Food was freezing and half of my order wasnt in my bag ! And took 1hr 20 min to be delivered

I have not received my order. No food delivered

Visited on 3 separate occasions for breakfast on the way to work. Tried all combinations: in store order, drive thru and click and serve. All terribly slow. Over 15 mins wait in an otherwise quiet restaurant for a McMuffin is poor. I could have made a full English at home instead and still arrived at work at the same time...

Ordered a banana milkshake with my meal and paid extra and received a kids carton milkshake

All meals missing when confronting driver he just reversed away and got off with my food

Chips were awful, my burger was dry. Ordered a chocolate milkshake and got given a children chocolate milk. Not worth it. Delivery driver was great

Barely any fries and they didn’t add mayonnaise onto the chicken burger

Classic meal for my classic car! Just needed some BMW stickers for the box and it would be perfect.

Slow, cold and rubbery food. Very disappointing.

There was no bacon it the burger and the milkshake was really runny and we had no straws and cold

Time kept changing and it was all freezing cold. not happy at all

First time in ages that the fries were 🔥.

Chips were absolutely disgusting never had a McDonald’s chip like it . Seriously like they have been out for hours stale and hard all four portions

Saturday morning. 8.30.... Upon entering the building to the hussle and bussel of two waiting customers, we selected our food, before being presented with a memory test due to an absence of printer paper at any of the kiosks. This, however, did not matter, as the order status screen was not working anyway. The atmosphere was that of a 1970's Russian Gulag who's staff had long deserted. The place was filthy (a new McDonalds experience for me) with the overall vibe of a long abandoned airport baggage check-in. When a member of staff did appear, each of us, individually, were treated to a short lecture about how "nothing in this place worked" and "I'm having to do extra shifts", and generally how rubbish it was. The food, which is now prepared in secret and unseen location, before appearing at a hole in the wall, was underwhelming, and a lack of napkins meant we had to use green toilet hand towels to de-grease ourselves. Every extra (Ketchup, stirrers, sugar etc.) had to be asked for separately. and was handed over with the feeling that it was about to bankrupt the company. The duty manager, indicated his presence by, eventually, shuffling in and removing the mop and bucket that had been abandoned, (though never used), in the eating area before disappearing again in an effort to reset the atmosphere back to 'death camp'. Another members of staff could be seen permanently trudging through the car park to deliver long awaited food parcels to the clock-watching drive through victims, while all the time indicating his current position by sending up smoke signals from a seriously, overworked Vape. I can only surmise that management were, on this day, dressed in black in readiness for the inevitable funeral.... Rest in peace Mcd's, you were once a bastion of light and laughter, but now ,sadly, a badly designed and dirtier cousin of Burger King.