Mcdonald's Restaurants in Isle of Wight

It's mcdonalds. Nothing else to add. Never had an issue here.

Second time I’ve visited late at night and second time they’ve stuffed the order up, this time forgetting to put a Big Mac in the bag, previous time it was 9 nuggets, fed up with it

It’s a franchise, what do you expect? Exactly..

Easy food busy drive through helpful staff

Always check your order, we don't go here often, but when we have the order is often wrong , so items missing or order not prepared correctly.

Really nice staff, always pleasant and friendly.

Foods amazing but forget alot of my meal regularly

It's a McDonald's, it's the same as most other McDonald's. Food was prompt and as usual as you'd expect. Staff are lovely and polite.

Burgers, we're cold. Must be a money saving thing or something. Same in all McDonald's restraunts .

Not busy 21:30 Asked Xtra Onion/Gherk on burger. Wrapper said ‘XTRA O&G’!? 5p size gherkin! 6 tiny cubes onion. Useless.

To me and the addams is going on for a bit and a few weeks ago we had the first of all a few of us 🇺🇸 and so 7th and 9th September

We stopped here to charge our car. We had a coffee and some breakfast. Staff were welcoming, no issues with our order. All good and clean.

Great place just for a bite to eat

Every time we go, they miss an item, usuallly the sauces, they hate giving sauces unless you remind them, every time we have ordered an item is missing, this time a portion of chips. Shouldn't have to check the order but if I go back I will. Every time we order a delivery the sauces are missing...... every time, even if it's ordered for pick up or on uber

Drove to this mcdonalds with my husband and son. We wanted to make 3 orders and pay with 3 different cards but have the orders come out together. Not that difficult to understand. He guy behind the counter said that wasn't possible. We explained again and again. He was quiet rude too. Decided to go in instead. Went in and the milkshake machine wasn't working AGAIN. Waste of time and petrol.

A bit slow (busy) but otherwise everything you can expect from a McDonald's

Clean floor, table & chairs. Hot food & friendly staff.

Service was excellent, not a long wait for food. Cleaning of car park needs attentions

Great place, food was great and tasted nice (albeit looked very small, squishy and offputting) drinks tasted great, and the food was made very quickly

Not sure were to start. Placed a order using drive though. Placed the order, and before I had the opportunity to ask for a receipt he closed the window and walked away. When I got to the next window to pickup. , the young lad said park in the car park and we will find you. So we did. 20 mins later, after seeing multiple staff handing out orders to customers in the carpark, I decided to go in. I spotted the lad that served us ,and asked about our order, he had no idea at all, couldn't find it . Asked what we ordered, and took 4 attempts to remember what I said . And still got it wrong. I didn't realise that he had spilt some of the drinks on the very small cardboard tray, so when I picked it up taking it out of the car ,yes it when all over the floor. Completely unprofessional served, rubbish standard, my god there must have been 15 staff.. why do people tolerate rubbish standards. No idea.

Chips were awful, parking and drive thru confusing.

I’m a support worker so I drove in with a gentleman that i was supporting and I wanted to get a quick order for myself and the service user only for me to drive round twice just because they could not take two order at once. If we where five in number that means we’re have to go round for the fifth time before we can get our order sorted 😡 I think this should be looked into pls.

Had a salty burger. But was exchanged for me. No problems. Thank you. X

Very rude staff. The table was with leftover from previous customers for 15 min after we arrived and when asked for help with cleaning, the lady was like I have only two hands .

Came here with the family while on holiday, as worked out a little bit cheaper than going to a pub and or restaurant. Must say the staff were very attentive with how busy they were. Very friendly and welcoming. The music that was playing had a very nice and chilled vibe to it. Food came out fairly quickly, which was surprising as the restaurant and drive through were busy. The fries we ordered seemed to have been freshly cooked, however they were more heavily salted than my personal preference. The customised burgers we ordered were freshly cooked and very flavourful and well seasoned, which is a very welcomed change compared to some of the mainland branches we have used before. Limited amount of parking, which is something to be aware of. Would happily visit this store again because of the great service we received.

Is what expected - busy, but coping with rush

Food is adequate with minimal presentation skills. Service was like being served by a moody teenager and not even a smile. Definitely lots of improvement available to be better.

It's a McDonald's, can't go wrong until it does. Lost my order and forgot my drink but sorted with a smile. Food is always hot and as described.

Staff were extremely rude and don't order a burger without a bun if you're gluten free as it's ignored and you get a bun whether it's bad for you or not

Food was great hot and service was excellent Food was brought to table Will def use again

I have to say, I was pleasantly surprised by how much McDonald's has improved recently! The food actually tastes really great. There's amazing variety... if only the ice cream machine was working all the time. That's a nightmare, but you can't win them all lol

Everyone likes a mcds, fast food isn't the place for great atmosphere mind..

Very clean, fast and helpful service. The food was great and got too. No faults here.

No decaffeinated tea still. Come on McDonald's.....what's so difficult ?

Quick service and friendly staff

If you want the worst mash up of everything you didn't order like cheeseburgers with mayonnaise deluxe burger with no deluxe just a larger big mac a thick shake so thin it just took a modeling job in Paris and missing items, then maybe this is for you but it ain't for me and if you order via the app best of luck complaining they'll tell you it's ubers fault despite the fact they neither cooked it nor packed and sealed it just delivered it and take it up with mcdonald's customer service who will take 10 days to tell you that after this amount of time there is nothing they can do

If you want the worst mash up of everything you didn't order like cheeseburgers with mayonnaise deluxe burger with no deluxe just a larger big mac a thick shake so thin it just took a modeling job in Paris and missing items, then maybe this is for you but it ain't for me and if you order via the app best of luck complaining they'll tell you it's ubers fault despite the fact they neither cooked it nor packed and sealed it just delivered it and take it up with mcdonald's customer service who will take 10 days to tell you that after this amount of time there is nothing they can do

Me and my husband like having McDonald's 🍔🍟

Food was good however we had to wait 10-12 minutes for Apple Pies.

So the food. Well it's McDonald's food.that is what it is . As standard. The service is shocking. Your order will never be correct. You must check it before u leave . The amount of times, food has been wrong or not put in the bag at all. They don't ever seem to get it right. The atmosphere up there is much better than other McDonald's, mainly because teenangels don't usually venture that far away from a console.

if you asking how clean is grill at McDonald's in Ryde IOW that have a look on this picture... that's the answer :( I think that they should close this dirty kitchen! no reply till now... looks like they don't care what they serving

Delicious food... my infrequent fast food treat.

Very clean, very good staff all friendly.

We were a group of 20 on a holiday and wanted a trusted tasted in a new place. The service was quick n great place for kids to have fun while we fueled our selves for our time at the beach.

Excellent in all respects. Food tasty and fresh. Restaurant tidy and clean. Staff helpful and friendly. Easy to find and good parking. All in all a good experience.

Service here was absolutely dreadful. Waited 20 mins for 2 meals for them to be sat waiting to be packed which resulted in them being freezing cold. Attitudes on the staff working was appalling.

Drive through service is always bad and I will probably stop using all McDonalds now as they are only doing brioche buns

Particularly poor service from the chap manning the drive through this evening. Order was wrong and he treated us with distain for no reason. First time I’ve ever been to a McDonalds that refused to take 2 orders from one car. Extremely poor attitude and customer service and to top it all off the order was wrong. We won’t be back.

I like this macdonalds the staff are very understanding and fix any problems just need a bit more caramel on the frappes 🤭🤭

It's McDonald's - you either love it or hate it

Better than most McDonald's. Service quick. Food well prepared which is not always the case elsewhere

"It's a macdonalds takeaway" what more is there to say?

We go into eat and have a burgers with just ONION and fries.but the order is always wrong and we get all the pickle etc in it,I don't understand why it's so difficult to order just bugger with onions.well on Friday we got a small amount of onion about 3 little pieces sent it back and asked for a bit more onion only to be told you must ask for extra onion now what a rip off won't be going again.

Always nice to take our grandaughter for a treat.

The Drive-In offers quick service. The staff are always friendly and the food, well it's McDonalds, so you know it will be good

If you like cold food thrown in a bag this is the place for you. Very disappointed. I had a simple order and it was stone cold when i got it.

It was alright,understaffed by the looks of it as well as more regular cleaning required

Possibly the worst Mcdonalds in the world, and I have eaten at quite a few all over the world. The staff are incompetent, rude and regularly make errors with orders. Take away food is usually cold. A one star rating is too much.

Nice food, but location is POOR, infact dangerous to enter due to queues entering the drive-thru and the Car Park Otherwise all fine.

Its a McDonald's so you know what to expect, service was quick and to the table kids enjoyed it, neither me or my other half eat it but the iced caramel coffee was nice.

They've done it again on the drive thru one burger short. Will have to check it everytime now. That's twice they've conned me. Funny how you never get extra only less reckon they're eating it.

Need I say more. Other than drive thru or eat in after 7pm ish, you won't get what you ordered and you won't get table service. The lady will stand at the counter shouting out your table number, and you have to collect it. Check your dips, you never get them either

I don't go to McDonald's very often now, but when I do, I enjoy the food, and atmosphere. It brings back memories of teenage years, and of my children growing up. Always find it a happy place

Always poor here. Run by kids who haven’t got a clue. Half your order will always be missing and whatever isn’t missing will usually be cold. Longest wait time of any McDonald’s I’ve ever been in. Never expect much from McDonald’s but certainly expect more than this one offers. Oh and if you order via app they will always blame the delivery company if things are missing from your order so good luck Avoid

We arrived in a large group and half the dinning area was closed so not enough seating. When I asked was told it was closed for cleaning. One member of staff reluctantly opened a large table for us.The toilet was closed for cleaning. Another member of staff came over and said we were lucky and she would not have let us in . Are you open or closed!!!!

Great place to stop off at a get a quick refill. Hot food and a great service.

Had my 13 year old son birthday party at Ryde Isle of Wight thanks had great time.

This place couldn't get an order correct if you put a gun to their head.

I came here on 29th November 23 at 1pm and was greeted by Ant on the drive through. I would just like to comment how lovely and polite he was. Excellent customer service from Ant! - I hope I got your name right :)

This was a quiet maccers but staff are friendly and food was good.

Terrible place , they can’t even get a simple order correct , I order 9 nugget large meal with coke and the only thing that turned up was a coke and fries

Love coming to collect my breakfast app order and being told it’s past 11am when they took their time getting to the intercom, breakfast menu was still up and it wasn’t past 11am.

At the end of the day it's a McDonald's. What more is there to say?

Stopped off with plenty of time before going to the theatre. 3 meals , it's was quite busy, but after waiting 25 minutes, and our order number disappearing and reappearing constantly on the board, never on the ready to collect list . I had to try and get a member of staffs attention, and ask . Our meals had been sat cooked and left waiting for ages. she did apologize and quickly bagged it up , but the food was only just warm. We had to quickly eat the just warm food in the car , to make it to the theatre on time. A lot of disappointment , stress and indigestion from eating quickly. Ryde Restaurant is always normally good and fairly fast . On this occasion I feel I just waisted time and money.

Complete madness carpark full no tables this McDonald's is a accident waiting to happen.Im surprised Isle of wight council has not looked into this.due to traffic jams ect.

Nice food, but location is POOR, infact dangerous to enter due to queues entering the drive-thru and the Car Park Otherwise all fine.

Went at lunchtime so it was a little busy but the food was fresh and service was efficient

Went to the counter to order a bacon roll and was told to order at the screens ,I said I have no idea how to and was told "sorry its policy" , had an attempt with the screen but could only find egg mcmuffins ,I hate egg ! Piss poor customer service which seems to be policy ,I shall not step foot in a McDonald's again ,on the bight side I left and went to Costa in tesco and got what I wanted along with decent customer service !!

Made to wait in the car park for our food disgraceful

Food was tasty on this visit. And fresh

Sometimes, the food comes out warm/cold.

About 80% of the time they get your order wrong, whether it is pick up or delivery. Missing items and not fulfilling the "customised" preferences on an item is the most common. I now double check the order before leaving the restaurant, fully expecting I will have to go back to the counter to rectify the order. Process optimisation, quality control and training is desperately needed at this particular restaurant.

I was informed my receipt was in my bag with my food, but a member of staff said because I ordered through the app I would have an email receipt too. Once home, realised 2x items were not given to me totalling £7/£8 pound. I was unable to check my bag as I was pressured by a female to drive along as another person needed to wait for their food where I was. I was given the wrong dips which I paid separately for. No receipt in bag and no email receipt. This is making it almost impossible to retrieve a refund. Currently back and forth with complaints to try and retrieve some form of refund. Name on work badges given to McDonald’s complaints employee.

Only popped in to use the InstaVolt charger, which was easy to use.

Quick In and get out with the food I need great service and polite staff

Clean and tidy, staff efficient. Was not busy but have been there during peak periods and runs smoothly, no food errors. Car parking is limited but they do offer drive through. Pleasant experiences on numerous occasions.

Always queues to get in and causes traffic because it's on a main road. It's not in the best location though. Although the food and service is fast and ok

Great clean McDonald's with friendly staff.

Greeted by an employee called Frank which isn't very common for a McDonalds. Food was piping hot which was great. Table service was great. Car park has Chargers for electric vehicle users. Best McDonald's I've been so far!

How hard is it to put sauces in with the order? Every time I order here, even when I pay for sauces, you consistently forget them. It's a burger takeaway you need sauces. McDonalds is not great without the sauces. Who's job is it to put the sauces in? Fire them immediately!

Placed quite a large order and was very pleased that it was all there and correct, especially as we had customised some of the burgers. If only all MaC D franchises could get it right like your staff did today!

Five starts for the fact that two elderly ladies felt they could dine in! Kudos to the super friendly staff too!

Ordered via Uber took 90 minutes for Uber driver to be allocated he collected order it was stone cold he asked them to re make the order they refused. Disgusting!!! You are not meant to prepare the order until a driver is assigned! £45 on cold food. Never again

Would have got 5 stars if they had done our order right!

Just like every other McDonald's. Always getting your order wrong and slow on the service.. there was no milk or sugar out on the tables so had to que up again for that

Quite possibly the worst macD I've ever had. The burgers were pale, limp, and tasteless. The tomato ketchup and mustard sauce was awful, but the fries were OK, but no salt was available or offered. An awful experience that we won't repeat again.

Very long wait in the bay and when we went to eat our food the orde was wrong

Me and my youngest son went to pick up a McDonald’s for the family, I ordered through the app and chose to use the click and serve option, I arrived at a collection point at 18:27 and notified of my arrival, at 18:50 I had still not received my order but I was calm as I noticed the drive thru was quite busy however I decided to wait until 19:00 to see if my food would arrive, I phoned them at 19:05 explaining I had been waiting for a while and was curious to where my order is, the staff member explained she was sorry and that they were busy and there was a 30 minute wait time (which I found odd because I was seeing cars go through the drive thru fairly quickly) she said to “give it another 10 mins and if the food still isn’t there then call back” 15 mins passed and I decided to go through the drive thru, at the speaker I explained my situation and how I was displeased, the woman on the speaker said the order was given to someone else which is strange when the click and serve bays are numbered and I know I entered the correct bay number… anyway I was told to go round to the next window and reorder, by this point I had been there for almost an hour, when I ordered my food I was told my food would be cooked fresh however when I arrived home approx 4 minute drive my food was stone cold and was horrific. For a £35 order and an hours delay I expected more.

Asked for a plain tripple cheeseburger with ketchup gave me it with something definatly wasnt ketchup tasted more like salsa was disgusting and dry, my friend ordered a mayo chicken and they gave her some spicy chicken sandwich witch she hated, chips werent even salty went round drive thru again and asked for salt said she didnt have any and had a proper attitude about it aswell when i said the chips werent salty, it wasnt even busy. Sort it out maccies babe x

Not the best McDonald’s there were no salt, pepper or sugar available. Store was VERY clean and tidy. Parking is a bit difficult as although it wasn’t busy the carpark was full.