Mcdonald's Restaurants in Suffolk Coastal

Ordered food via the app. Waited in the car lane to pay and collect food. When I arrived, the app wasn't working (staff member admitted the app is useless) and then was told that they don't have what I ordered anyway!. Had to wait in the car lane even though I hadn't actually bought anything. There no way to leave drive-thru lane.

Excellent service from this branch. Well mannered, helpful and cheerful on a cold winter morning. Good breakfast muffin, hot latte and enough parking to sit and take my time. 👌🏽⭐⭐⭐⭐⭐

Service was fairly good, food prepared very quickly. Not much parking which could be an issue in peak times for anyone wanting to eat in. Tables and floors could benefit from more regular clearing and cleaning. Access fine for a disabled user and room to manoeuvre around. The only thing that baffles me is the men's toilet door for number two's is right next to a urinating cubicle

food missing from order, chips stone cold and alterations to the food done incorrectly. all in all completely incompetent and will not anwser the phone to make things right all in all is a completre joke

We often use McDonalds when we are out and while most shops aren't great the Felixstowe shop is absolutely terrible. We ordered breakfast before 10am via the McDonalds app and they were using Uber Eats. The ETA kept dropping back so we called them and were told it would arrive in ten minutes. Another twenty minutes passed and then the order showed as cancelled! When we called them at 11.10 to say we would collect the order we were told they couldn't offer breakfast after 11am even though we had ordered it before 10am! Absolute joke. Don't offer customers deliveries if you can't fulfil that delivery! Zero customer service. Rubbish. Also why stop doing breakfasts at 11am, no one wants a burger at that time of the morning, serve breakfast til midday like everyone else.

Pointless going during the night either closed or updating tills. Not 24 hours

Went to see if it is as bad as people say, the crew don't seem necessarily happy or friendly and environmental is just uneasy. It's not the worst though..

Food was OK fries felt undercooked

Ordered a breakfast, waited over an hour for delivery, food was stone cold when it arrived. Phoned customer service and they didn’t offer anything to compensate.

The coffee was not up to the standard of other McDonalds. Not a lot of taste, I only drink black coffee so there's not a lot you can do to ruin it.

If u going to order and take away make sure your order is in the bag. I showed to much trust and got Home to find items missing. Delivery isn't any better.... lucky if it turns up

Typical McDonald's, friendly staff quick food.

Carpark over run with non English delivery drivers all shouting at each other in I don't know what language it feels like you are in a different country and there cars taking up over half of the carpark .

Had that Philiy Steak meal rubbish last week and it tasted like chemical cheese left a horrible taste in my mouth for days even though I brushed my teeth loads. Worst my wife got a Fillet o Fish and she sent it back as it turn up cold. They didn't send a new one out just warmed it up and she had sickness & diarrhoea for 2 days🤢🤢🤢🤢🤢

Just a review to show appreciation to a staff member named Stephen. As you can tell I don’t leave reviews for McDonald’s, I don’t even like eating from here but my little boy wanted to. Stephen was extremely kind, welcoming and even brought over some activity books. Thank you for your service!

Hot burger,hot chips how amazing. Had the philly cheese stack,lovely

Avoid if you are a night worker. Was previously a 24 hour but have now decided to start closing at 1am. Even when they opened all night there was one Supervisor who took it upon herself to start the ice cream machine on a cleaning cycle as soon after midnight as she could! Maybe try doing it just before breakfast starts? That is if it ever reverts to being 24hr opening.

Had a sausage and egg mcmuffin and coffee this morning drive thro, opening the mcmuffin there was no muffin bread on top , it's not rocket science to get the basics right . You need to do better & if you can't you shouldn't work there

Yummy but the staff are super nice and that's more important than the food

Absolutely fantastic place to go and eat 😀

Dont use the delivery service, twice iv now waited over an hour and a half for food to have it be cancelled.

It's McDonald's. Everything you would expect. Clean, quick, average.

Everything was done right when food was handed over. All the dips, straws and napkins.

DON'T COME HERE !! The last few months, service and quality of food has been appalling. Today while eating a burger a massive hair from someone's head was in the middle of it. disgusting.

I will never order delivery from this place again. They charged me for an item they never supplied and refused to refund me. I don't know what lies they told to JustEat and PayPal to justify this and get away with it but they managed to get the refund refused. I hope they enjoy their ill-gotten £2.79 so much that it justifies the permanent loss of custom and the damage to their reputation. 👍

Ordered 5 Chicken Select and received mozzarella bites. If now I have to check inside the box aswell as what's in the bag, then all this is pointless. Terrible service yet again. Want my money back!!!!

The tables were dirty, the fries were cold. A group of about 15 kids were allowed to sit on tables with feet on chairs, not good

Used the electric charger and looks very clean and tidy

Rubbish, poorly presented food, always cold. Do not recommend at all

Everytime we order from there it's either missing an item of food, cold could or the food comes out looking like it's had a fight with an employee.

Nice and clean. Friendly staff but very busy

Pleasant enough McDonalds. Friendly service. Car park is small but was ok.

bought some chicken nuggets, a bacon double cheese burger and fries. very quick service and told me that the chicken nuggets would take a minute. 5/5 for service nice music playing to make the experience more enjoyable nice art on the walls and promos are not in your face 5/5 atmosphere food 5/5 as always

The fries were anaemic and went in the bin. Then the burger had tom sauce and pickles and I asked for them off. The staff were too busy chatting to each other to take the order properly or even acknowledge the payment went through just shut the window. Not the first time that orders have been bad or wrong.

Quick drive through service used the App to all worked well nice one McDonald's 👍

It's McDonald's, children love being treated to one, (as it's very rare we go) disappointed that UK McDonald's don't have gluten free options ! Also Fries are always missing half the pack.

I ordered a bundle deal. The fries you don't really get much as the box is always half full, it's more like a small fries, the fries tasted like that had been sitting out for a while as they was dry cold and nasty not medium and the big Mac burger was dry as a dogs bone. The burgers always look a mess, I also ordered a sprite and it tasted like water. Must be the worst McDonald's I've ever eaten from and portion for fries is the worst too

Not very happy I ordered a big mac with mayo and I found a huge load in my burger. It tasted awful if you were wondering.

Very dirty floor bins overflowing in store Very slow service

Very friendly lady at the drive thru window, food and drink are to be whats expected, no thrills gap fillers.

Food seems warm but would of been nice to have a large portion when paid for.

Maybe they will, serve you Maybe they won't why not try and see what happens

Its McDonald's and practically the same everywhere

A good mcdonalds. food was hot the and portion sizes on their chips and in drinks etc was good.

Standard quite good must empty their outside bins more often🤔

Yet again the order was wrong, ordered egg and bacon breakfast bap and it had no egg, it was also stone cold despite me collecting it. What on earth is going on at Felixstowe McDonalds

They always seem to mess up your order missing sauses missing chicken nuggets etc miltiple times pity as local store!

Cold burgers and slow service. It was a Sunday evening but still no excuse for cold burgers. I won't be going back

Typical mcdonalds but the parking is awful!

Neads to listen to the order as dident get what I asked for

We popped in to Maccie d's, on the way to Felixstowe beach for a walk, both had burgers and chips, and went large as if you don't, you'll want chips on the way home, these?we're the tiniest burgers ever!!! Come on! What's going on? Prices going up! Portions shrinking! There weren't many people in there either. Ps we were still hungry, after the food, or should I say lack of it, we will have to 🤔 next time. Not the best review I've done.

No stars at all.. I orded 20 chicken nuggets with dips no dips and cold.. Nine chicken nuggets.. Cold.. Large fries. Cold quarter pounder with cheese.. Cold.. In fact the whole thing was rubbish that went in the bin. My order number is 398.. Collect number is 20617 I would like a refund please when I rang to complain they just left the phone off the hook.. Disgusting way to treat the public

Is a usual McDonalds. The service is what you expect for a fast food place. Overall hygiene isn't great

Ordered a sausage and egg muffin with a large cappuccino on the way to work, went through the drive through to collect. Got to work and you have given me a hot chocolate, how hard is it?

10 out of 10 Funny accent thankyouuuu food was superb part from they gave us one ketchup to share with 3 but we managed okay 5 star to the worker named frank i think hes names frank looked like one but lovely experience come down with the kids and enjoy you even get toys if you buy a happy meal ❤ complimentary crayons 2 metrs distance is a must

This store does not respect customers' orders and their allergies. I always make a special order without some ingredients because of my daughter and it's frustrating because her order is always wrong and she can't eat it. And this happens a lot, not just once or twice, it happens most of the time.

Great breakfast easy to work from

The worse place to visit do go there

Great little restaurant and the staff were all really happy and friendly

Ever since all the uber/just eats has taken over its really poor. Dirty, food cold and can't get in the carpark because all the delivery drivers take up all the spaces.

Couldn't park,so went to Tim Hortons instead,next door.

Went in and ordered for eat in and just as I sat down a lady worker came over and said "Were closing you need to leave" just before midnight last time I checked it was 247 yet they seem to make there own rules now. If I chose eat in its coz I wanna sit down and eat my food and I'll choose to do that if I wish. Don't expect to be told to leave without reason. Place is a joke

This store regularly gets orders wrongs items missing, whether inside the store, drive thru or especially delivery.

It's mcds. Always enjoy it. It was chaotic this time round tho it was a busy weekend. Still love Mcds tho.

Last Thursday morning I went to this McD drive thru and ordered a double sausage and egg muffin meal. Hash brown was hot and delicious however the burger looked dreadful, it looked like it’s been left there for hours(or they reused the paper wrap), as you can see in the photos, burger wasn’t hot and the cheese that melted on the paper wrap was hard, absolutely disgusting. Lost my appetite and binned the burger. Ordered at 10am Received the food at 5 past. Took the photos of the burger at 10 past.

Chips cold, didn't have the pie I asked for so i excepted an Apple pie. On collection no Apple pies & could only offer me a chocolate brownie which were sickly, always a problem & the time before my hamburger was inside out I know, some moron is playing game in Felixstowe.. but they still want paying at the end of the week, whilst it seems I'm just chucking mine away! Don't know why I do it to myself :(

Get rid of the delivery driver's for taking the parking spaces they parked in the disabled place as well they go to the cash station just walk in as if they own the place let them wait until they have their order's ready for collection

If getting take out or delivery, check for your dips. Large fries often come up short.

Slow, rude, food cold, unhelpful staff, watched ten just eat guys come and go before serving even one in store customer 0/10 35 minutes for a flatbread

Worse McDonald’s. Cold. Some order always missing. Once never got the order and never received refund. Won’t be ordering again. Waste of money. Train your staff better.

Mayo chicken with very little mayo in it, very dry and overcooked

i waited inside for 40 minutes waiting for an order of 6 chicken nuggets, 1 mayo chicken meal and 1 chilli crispy wrap meal. the food was stone cold, the wrap looks like there’s a bite taken out of it, the mayo chicken burger looked like it was taken out of a bin and served on plate (awfully wrapped paper leaking mayo out of the side) the chips where just as cold as the drinks which was the only decent thing they served us. never go to this maccies it’s awful.

Waited over 10 mins in the drive through to get some food. No one came through. Eventually we (and another car) gave up and drove to the window. Still no one there. Gave up and drive past last window where 4 staff ere standing around laughing and chatting. Most appalling customer service from any McDonald’s ever!

absolutely disgusting. we found a fly baked into my son’s mcmuffin bun. If you enjoy greasy and unclean food then this is the place for you.

Missed out ½ the order, unfortunately miles away when found out

Cold food from the drive through, no straws or napkins, missed an item, pretty poor show from alleged "Professionals". Tried it again a few days later to see if it was a similar experience, it was, so at least their consistent there, but clearly not in a good way.

Filthy place! Visited yesterday. Food was hot that's the only good point! Floors filthy and dirty tables and rubbish spilling from bin. Ladies toilet not working. - Disabled toilet ( only other option as a female needing the toilet) the door and lock broken? Floor in this toilet also filthy wet and paper strewn everywhere! Fairly bored looking member of staff with a broom - which was not in use yawning to himself and looked like he would be pleased when his shift was done. Go else where there are other places to eat in Felixstowe!

Just went and got a vegetarian deluxe burger meal, mozarrela dippers sharebox, and a mac flurry. Get home to see THEY HAVE GIVEN ME A MC CHICKEN IN A VEGTIARIAN DELUXE BOX!!!. IVE BEEN VEGITARIAN SINCE I WAS A KID FOR MEDICAL REASONS! I NEVER EXPERIENCED ANYTHING LIKE THIS EVER. IF I WAS TO EAT THAT I WOULD BE VIOLENTLY ILL !! IM APPALLED. DONT EVER WANT TO GO TO THIS MCDONALDS AGAIN AND WIL NEVER. AVOID AT ALL COSTS.

Constantly not doing this not doing that. Never know a McDonald's like it. Absolutely awful. Constantly not taking orders due to a computer update, must be running on Windows 98.

Awful service at night all the items I ordered through drivethrough they didn't have then proceeded to be stuck in the que for 20minutes to leave with no food

Felixstowe MacDonalds you seriously need to do better! Went to drive thro for a light snack,greeted by a miserable female voice on speaker and was served carrot bag instead of chips and no fruit bag as ordered and payed for , you need to do better it's not rocket science , Terrible service on Thursday / Feb 13th 2024

I had visited Felixstowe McDonald’s on a few occasions. Today (11/2/24) was my most recent visit of this location. I was utmost starving, and had ordered x3 chicken Mayo with shredded lettuce removed and added bacon and cheese, to wash it town also requested a full fat medium coke. All x3 Mayo’s were consistent and fresh, and were delightful to the taste buds. This branch was a mere average on cleanliness, the toilets (male) I can say were surprisingly sanitary and clean, however I was disappointed when I found out I had stepped in a bit of burger and cheese somewhere in the branch. I had my belly sufficiently replenished, and I was ready to set off in my 2002 BMW 525d Manual Individual “Avus Blue”, however it was a bit of a faff being that the carpark is quite cramped and poorly laid out. Thanks for reading, Big Nayf.

Very very noisy place,we was in there the other day and all you could hear was the alarms on their cooking appliances and they didn’t turn them off quickly.wont go in there again.

Items missing from our order and took over an hour to deliver 3 miles away, the order was cold.

Incredible customer service and the restaurant was very clean I can’t recommend enough thank you to Morgan who helped me so much!

Twice now popped to get a milkshake and a couple of rmcflurrys and both times " we cant do mcfurrys or milkshakes right now" but the young lad sitting with his mates had a shake. So must be my demographic they hate

This place has severely gone down hill and as such, I’ll be boycotting it. Prices keep rising. Yet the quality of the food and the temperature of the food never seems to get sorted. For the same price as the food in McDonald’s restaurant these days you can go in a pub with a better atmosphere and actually get a meal. Wouldn’t bother

Just don't order anything to be delivered they is only two of us so not a big order and once again missed my meal off this happened last weekend thought it was a blip obviously not ....tried to find email address to complain but obviously can't find one??? So that speaks a thousand words...will not be using again in anyway

This is the third time no food has shown up when ordering via Just Eat. McDonald's need to take responsibility for this service instead of just saying...ask for a refund via the Just Eat app. Its shocking how McDonald's in Felixstowe are happy to have their customers disappointed and angry at such a poor service. The worst thing is nothing is being done about it because they McDonalds are greedy and customer service issues are just a consequence and are ignored. McDonald's you are responsible and should be holding Just Eat to account. Stop passing the buck.

We arrived as a party of five and wondered if we would get in as we hadn't booked a table, we stood at the door waiting to be seated but it transpired that this establishment doesn't have a Maître De and other diners pushed past us to claim a space at one of the Formica tables. Having taken a seat we couldn't see any waiters and so as the head of the family I made my way to the counter but was redirected by a spotty, unkempt youth to a screen to order my food!! Luckily I had my children's nanny who has a GSCE in IT and she was volunteered to order our food. Imagine my horror upon discovering there is no wine list, tasting menu or Al a Carte on offer, just a selection of nasty cheap burgers and something called fries, all served in cardboard containers and on a plastic tray! There was no tablecloths, fabric napkins or even cutlery!! I decided to complain to the manager but was told by one of the staff that he was busy having a fag out the back, incandescent with rage I told him I would be writing to the Times to show my displeasure and promptly gathered up my family to leave. Pushing our way past the large clientele, who all appeared to be wearing ill fitting sports wear, we made our way back to the Range Rover and drove towards the exit. However the horror wasn't over as we then found ourselves in the wrong lane and sat in a queue for something called a "drive through", eventually we made it out passing a number of parked vehicles, in which people appeared to be eating! I will not be returning to this establishment and will be having a quiet word with the local mayor at our next round of golf or lodge meeting

Bought 20 nuggets and fries today. Food was good BUT the BBQ sauce was awful! Has changed from the regular sauce that I love, imo the best BBQ sauce there is, to a new round 'smoky' BBQ dip. Yes, it's bigger, but the flavour is now non-existent due to the fact it is so hot, it has no taste. Big mistake McDonalds! As long as you keep this dip I, for one, will no longer bother to visit.

This is the third time in a row where food was cold, buns were burnt, and items missing from order. When we complained, they just shrugged .

Never had a problem, lovely food and staff, whether you eat in or eat out or drive through, great service.

I ordered quite a lot of food for a gathering - only half of it arrived, and the half that did arrive arrived with the wrong drinks, burger fillings and sauces. I was missing over £20 worth of food which never arrived. My delivery driver told me he spoke to McDonalds as he noticed their printed label was different to what I ordered, they refused to remake it - McDonalds also said I was lying about this. When I phoned up to complain and query, they answered after 21 phone calls, and I was greeted with the rudest customer service experience I think I have ever faced. I work in customer service and front of house, so I know how to treat customers with respect, even if it's frustrating. However, when I explained my issue, the McDonalds worker shouted at me, told me I was lying and that McDonalds never forget any food, they always make sure everything is inside (which is a lie as I have had this issue before). When I explained this, the worker became even ruder, told me I was lying, she didn't care, it wasn't her problem so don't contact her and find someone else (who?). She then hung up on me after saying if I want the food I missed I have to pay again. I am absolutely appalled, I have never been treated with no little respect by a front of house worker who messed up my food. As someone working in front of house, McDonalds could have approached their mistake in a different and better way. Won't be buying from here ever again.

Ordered from McDonald's today for delivery. Although it was delivered, the food came really fast from when I ordered it and the chips were dreadful. They had a rubbery texture, and they were cold as if they just been lying in the fridge for a while before they arrived. Not only that but my vegetable deluxe burger was even worse! So many times I have ordered this burger and every single time it has been a sloppy, sad excuse for a burger. They are VERY careless with this burger it's as if they do not care at all about the vegetarian population of their customers. The lettuce inside looks as though it never actually made it inside the burger as every time I opened the packaging it's mostly just spread around the cardboard. The veggie dippers inside are also leaning out of the burger as if they are trying to escape- I don't blame them. I practically have to assemble the burger myself every single time. Now you may be wondering why I keep on ordering the burger when it's so disgraceful, but the taste was amazing which is why I chose 3 stars. PS the nacho cheese bites had way too much cheese it was like eating a cheese sandwich without the bread. Goodnight.

Thieves. Taken my money and received nothing. Called to complain and got hung up on 5 times, then stopped answering my calls. Used the chat system and was just a bot, no way of a person to person conversation to resolve. Absolutely disgusting 😡

Ordered a breakfast via the McDonalds app. Food never arrived. Called the store and they were very rude and hung up twice. They never answered after that. Awful customer service. They have taken the money and have had nothing in return. No complaint system in place. Terrible!

Yep still waiting for one bacon roll...and l'm behind several cars sat in serving area...wish l'd not flipping bothered 😡

Two adults and child visited afternoon, fairley quiet but took an age to receive the order. The whole place looked dingy and dirty. The gents toilet filty water and urine over some of the floor. Smelt disgusting. There were four hand sanitizers inside, all were empty. Just as well we always bring our own. We will never visit that Mcdonalds again

I ordered something on Uber eats, and first time I ordered; all sauces were missing and I said money for my sauces and I couldn’t be bothered to get in touch so I left it. Then today they forgot my Diet Coke - I swear this McDonalds is the worst one - always having problems - whether it’s poor service or messing up orders! I did talk through a chat with ubereats and have been able to get a refund for the diet Coke but this shouldn’t keep happening.