Mcdonald's Restaurants in City of London, Westminster

Can McDonalds just once fulfill an order? There is always something missing...

Drinks and ice cream almost always come spilled, sometimes even spilled on food if not packed separately. This time round, all the hot food in my order didn’t arrive. Only spilled drinks, spilled ice cream, and sweet snacks came… extremely disappointed…

I RECIEVED someone else order and justeat won’t refund me order 378440422 terrible driver!! I am one person with a small stomach how can I EAT THIS I WASTED FOOD

I still haven’t received my food. So very disappointed right now. Thanks for an Awful Service! Yours faithfully, Millie Birmingham

the coffee and the food were cold and spelt. not happy at all

the driver was almost there change direction end up going around the area stopping from time to time to age to arrive , when he was literally on my building before . was no traffic .So enc up getting my food cold

Great service provided at Victoria place Mac Donald’s every time I place an order! Food tastes great! Fast & efficient delivery service. Overall ratings 5 ⭐️⭐️⭐️⭐️⭐️ Thanks for always providing an excellent service!

Hard working & friendly staff in an always busy Maccies

Sometimes the food is undercooked

Good food and Good delivery driver

Driver gave me someone else order

Located upstairs in Victoria Place, food as expected for a McDonald’s. Only negative is the seating area can often get homeless/beggars sleeping over the tables. Security don’t seem to move them on.

Food was cold I prefer the other McDonalds on Victoria

McDonald's breakfast menu has become a beloved staple for many, offering a variety of options that cater to diverse tastes and preferences. From the classic Egg McMuffin, to the more recent additions like the Breakfast Wrap, there's something for everyone. My favorite is the Mighty McMuffin, which is a pork sausage patty with two slices of bacon, a free-range egg, and a slice of cheese served in a toasted English muffin with either tomato ketchup or brown sauce. Simply Delicious. The breakfast menu is renowned for its convenience and affordability, making it a popular choice for busy mornings. Whether you're craving a hearty breakfast platter or a simple hash brown, McDonald's breakfast provides a comforting and familiar start to the day. If you want to see a video of me eating Mighty McMuffin with Hash Brown and Porridge before going to work, visit my YouTube channel: https://youtu.be/zA9sJ__MgEo?feature=shared

An item is missing from the order.

Very complicated service, paying by cash too, noisy and very transient atmosphere. Just there to eat quickly when hungry.

Seating inside was full, so sat in the communal restaurant seating area, bins full, flies everywhere, and a punch up happening a few tables over.

Good McDonald's, nothing exceptional, if you try to eat quickly and at prices like in all McDonald's in the world. In Italy perhaps there are more choices, but these are tastes.

Just put my fries in the bag bro 😭🙏

Order a Coke Zero and when arrived I had no drink at all because it leaked all over my food. Proceeded to the refund as I couldn’t eat food. I have pictures to prove it. So unprofessional, delivery guy only said: sorry, sorry and he just left.

The two ladies that worked there asked me for no less than 4 different forms of confirmations that my app order was indeed mine. They were extremely rude and entitled and did EVERYTHING in their power to not give me the order, and also affected my arrival to the coach station. The two ladies must have watched too many movies, because they treated this McDonald's order like a bank withdrawal. In fact, I had a faster service, with less questions at the bank.

I have not received my food I oderd

Don't knock on the door and left it without any of the drinks we ordered

the delivery was on time and the courier was polite! thanks

didnt get delivery we so try to call him but he is not hear on bike so please refund fullll money we didn't get delivery he is bring it in to storage

Not happy burger and chips was cold

items missing also wrong burger

the diver had dropped my drink. eating a meal with the drink missing isnt good

I mistakenly thought 25 minutes was long enough to grab a burger before catching my train. I ordered on the screen, and waited and waited and waited. Even 10 minutes after my number came up as “ready to collect” on the screen, no sign of my burger. After repeatedly asking about my order and being ignored, I had to leave without my food because I was about to miss my train. It wasn’t just me - several other people were complaining that they’d been waiting for over 30 minutes. Seemed like they were really short staffed, but it also chaotic and disorganised.

You forgot my child’s happy meal so now bc of you he is starving I swear imma get Kendrick Lamar to write a diss track for McDonalds and see the world vibe to it

You literally forgot to deliver half of the order. Impressively poor

food wasn’t even cooked it was disgusting

Delivered on time and hot and everything there, excellent service

LEFT ALL MY ITEMS APART FROM A BURGER OUT!!!! DISGUSTING BEHAVIOUR SO ANGRY YOU FOOLS!!!

Located in the small shopping mall next to Victoria Station. Pobably one of the better McDonald's I've been to. Quick service, plenty of seating and reasonably clean.

They forgot an item and never got refunded. Also the food came cold and chips of course came soggy and drinks melted and watery even though I specified low to no ice.

Delivery drivers personality was funny and polite.

Recently came here for food for breakfast. As usual, mcdonalds food is great, especially for breakfast. Staff members were friendly.

Great food for breakfast at this McDonalds. Friendly staff members.

Personally I came late but the guy was really nice for waiting to give me my order. I appreciate that!!!

I don't usually eat at McDonald's. Unlike those I tasted in Rennes, Bordeaux and Nice. I really found better quality than in France. I don't really like English food but I found the hamburgers excellent!!!

Delivered hot and on time but one missing item but they refunded me straight away, good service

Food, Service and Atmosphere was what you would expect from a Maccy D's. This restaurant is nice and open with plenty of seats. Easy access and good hygiene.

The food was very cold and not cooked at all and the driver came very late and I want my money back because my daughter did not eat it

The order came 45 min after ordering food I missed my prebook bus

my order was wrong and delivered late, I am not happy at all

Hi team, happy weekend. I sent an e-mail with a video attachment but I found a green worm type insect in my ketchup which put me off eating the full meal. Please could someone reply. Many thanks in advance team.

Fanta was lukewarm without ice.

The ambience is fantastic, so crowdy at late night.. We ordered a veggie burger and they made us mcPlant burger which was actually great. McDonalds never disappoints. 🫡 Hats off to the hard working staff and chefs.

Claimed my order was delivered but never delivered it. I am disgusted

Well located at Victoria Station.

Very slow service, 20 minutes to have big mac meal

You guys keep forgetting part of people's orders !! Faster is not better at all !! Every time you guys forget to put an item in the bag is money, you are stealing from your clients !!!! Is not the 1st time or the second!! Is been multiple times , take your time to do your orders please!!!!

Food was freezing even though it was 4 mins walking down the road

never received order and didn't get a refund

I do like this McDonald’s I prefer it over the small one near the southeastern platforms, the food tastes better and the order is always correct, no issues with the staff and plenty of seating

it was really good me and my brother were at the park so we couldnt see you but thank you for serving us. -customer

Order was wrong !! And cold delivery was in a sainsbury plastic bag 😂😂

Didn’t arrive still waiting, ordered at 4 o’clock

Terrible as always. They always get my order wrong. Don’t order from here

I don't know if this is just a one off or because it happened to be busy when I ordered but the food tasted very off. The big Mac tasted like it was old and reheated, chips had hardly any flavour and when they did taste of something it was also off. Even the nuggets which were fresh had a slightly off taste about them. Overall just not a great quality of food for McDonald's standards.

Nice quiet place to relax and eat.

No onions in the 3 double cheese burgers, and burgers not even wrapped up. Large Fries were less then a small Fries and meal drinks missing. Over all rubbish experience, clearly a few staff working there couldn't care less.

The food arrived cold and forgot the two Mcflurry's ordered.

A lot of people, employees have a lot of work, they try, but customers do not help them.

Delivery driver just left it at the doorstep without even knocking/ringing (I checked the camera and they just flung it on the floor, drinks spilts and walked away) only reason I know it was there as I went to take the bins out. No founded it was freezing cold.

Very good food but very very long queues and tables are joint with other restaurants but still nice.

Unfortunately only 1 star - I don't recommend this place. The food and atmosphere - ok, like in McDonald's. But the result was dominated by the rating for service. The order was for 3 people and considered of several items. After eating at the table, it turned that 1 cheeseburger was missing. And it was too late to complain about the lack of it, because most of order had already eaten. Cost - less than 2 £, but it's always money... Hence my advice for the future: when receiving the order, check whether everything is correct. Especially, when you order during busy hours at McDonald's.

Nos sorprendio la rapidez y eficacia de la entraga. Muy contentas

We haven’t got our food can you please bring it

Food was sent very cold. All food deliveries should have piping hot food !!

Food was really cold and not that good

The fries were dry there was no salt on them they didn’t taste like McDonald’s fry’s absolutely vile, the chicken nuggets were dry no moisture not hot warm, ordered a Big Mac I specifically asked for the order to be checked to make sure what I had ordered was all there well it clearly wasn’t checked the Big Mac was not in the bag!!!!! How can this happen why ain’t things checked??? Before they are sent out I won’t be ordering from this McDonald’s ever again very disappointed…..

Mcspicy x Frank’s red hot burger is the best burger I’ve had @ mcds.

The food was cold And not a single pot of sauce even tho the meals included 8 sauces Terrible service

There are many seats and you can use it easily. Free wi-fi also available

I have a lot to say about this mc! My very first negative experience at the mc. I made the purchase on the machines and due to the finished card, the contless made a double payment! I ask for help from the manager Andrea (rude and not very interested), her only response is: "contact your bank, we can't do anything"... I contact my bank, they tell me that I have to contact the shop where I made the payment to block All! Luckily I found Monica very kind, but Andrea intervened again and said that I have to talk to the bank! Disappointed and disheartened (not knowing how to explain myself better) I give up! I will know how to move and report the matter! I may be a foreigner and I speak the language badly, but a person cannot be treated like that!

I'm from Belgium and we've never had so much on our menu. I'm really going to miss apple pie! Hearts to you and for your courage. I know it's not an easy job, you are the best and long live Apple pies!

The food I ordered was wrong didn’t get what I asked for had to put some in the bin told just eat they said they would sort it out still waiting to here from them won’t be using them again disappointed

The coffee was half empty. All in the delivery bag. Disappointed

The classic Coca Cola drink was missing ☹️ from the order.

They didn’t speak any Japanese awful experience ☹️☹️☹️

Where on earth is my burger and why the he’ll are my large chips medium

Order correct, delivered very promptly :)

Took 10 minutes to make 4 cheese balls

Nothing to highlight. Price similar to Spain and very good location. Clean premises. The only thing that took longer than necessary to bring the food.

I have been sitting here for 20 minutes, and not once has anyone wiped down any table in the entire establishment. They are all dirty, being here is disgusting. Do something about it!

Don't go here unless you have over 30mins until your train, waited a lifetime for a singular damn burher

Very nice coffee and porridge this morning, and a good service was given to me. The music was a good level and uplifting without being overbearing. There were a lot of seats available when I arrived and no trouble with my order.

Well packaged but cold and no straws or dips including the extra dips I paid for. At least all the food was there and securely packed.

The delivery driver knocked on my door and then placed the hot food on a freezing cold floor, by the time I had gotten to the door there was no one in sight and my food was on the floor in front of my door were now eating cold food

What's the point in having table numbers and being able to order on the app if Staff are wondering around lost with no idea where that table number is forcing you to have to go and ask for it or the staff member ends up shouting down the restaurant. Awful service.

I am very disappointed... I placed an order but the system did not work and did not give my order number but the funds were withdrawn. When I contacted the staff, they said everything was fine and that I needed to wait and my order would be ready. I waited 30 minutes but my order was not there. Then I turned to the manager, who said that my order would be ready under number 034 and told me to wait. But another woman who took it had an order under this number. I again turned to the manager, who started shouting that she does not know where my order is. I left there and will not return again, as well as the funds that were taken for my order, which I will not receive after an hour of waiting. The manager has no respect for the fact that she yells at customers because of a malfunction of your own system

Today it was very fast Service and did not need to wait a long time for our food and drinks at all this is the first time this has happened to me in any McDonald's ever the food was nice nothing special its fast food lol it was cooked properly and it was nice and Tasty and hot keep up the amazing work

I asked for a cup of tap water cause I needed to have my pills. They refused to give me some cause the manager says that they shouldn't. Appalling and disgusting behaviour.

It is a nice place with beautiful staff but my problem is am always been served with watery chocolate drink and I only notice it when I have caught my train something should be done about it has happened almost about 3-4 times

Delivery came 1 hour late, and food was cold, unedible!!!

I got given fish instead of mcchicken

Why can’t drivers ever deliver drinks with something left in cup

So I ordered this for my 2 sons. I went out and I’ve come back and my big son tells me his meal was missing the burger so he only ate chips. That is not right