Mcdonald's Restaurants in City of London, Westminster

Hot chocolate was completely emptied by time I got it, was a mess in my hallway after handed to me leaking, just got sorry

I didn’t receive any of the hot foods on my order

My Fries were missing from deluxe meal otherwise delicious as always and on time

The seal on the bag had been broken so I think the delivery driver had opened it and eaten some chips from it.

The bag was open and the mcspicy burger was missing. The delivery guy refused to take it back. Do your fcking job

meant to be 20 mins max but was well over an hour and the food is stone cold to the point it’s barely edible it’s ridiculous.

Fast service, delicious food, central location. It's big, has plenty of seating, and is child-friendly.

Great place even if not eatting there just wait on a table and sit there no issues

I ate here today. The only thing I can applaud is the chips which were hot when they came out. Part of my order was missing and upon going up to try to receive it, a woman with glasses spoke to me rudely and then aggressively chucked three sauce packets I didn't ask for at the table. The food is bad quality and the staff are extremely disrespectful. You are better off going to any of the other restaurants or even getting a meal deal. Avoid this place like the the plague.

Toady I had good service by Sana she is very Quick and faster thank you for my caramel Coffe 😍😍😍😍

They didn’t give me any sauces or a straw at McDonald’s, but the food was good overall

You didn’t add my mc chickens both were missing

Clean restaurant, lots of seatong and tasty food

Very very busy, so a long-ish wait for food, but can't really fault it.

Genuinely a cool maccies, location is great, it's more quieter and more chill than other maccies at the station. Has places to sit down. Hell yeah 😎 didn't know about this place until recently.

Not that many people have heard of McDonalds, but trust me when I say that this place serves the most amazing burgers and chips you could dream of. So good in fact that it wouldn't surprise me if they had a Michelin Star. And the service..... well, that was fantastic. As I walked through the door, I was immediately greeted by a large screen that said "self-service." From that moment, I knew that I was a highly valued customer who was in for a dining experience like no other. After I ordered my own food I then had the immense privilege of standing around with about 100 other very well turned out people (including a woman in her pyjamas who also wasnt given a receipt from the self service machine) whilst a second queue of people with turquoise bags politely pushed in front to collect their orders. It really was so brilliant and stress free. When the food arrived, I was not disappointed. My large chips were upgraded to a medium and filled halfway absolutely free of charge, the cheeseburger I ordered was missing, and the quarter pounder burger was a big piece of meat stuffed between two mayonaisy buns... just how I like it. The staff were so jovial and polite that it was almost as if they were there for their own enjoyment rather than to get paid. Absolutely out of this world in all aspects 👌

I got the wrong order I need a refund

My order arrived late despite the short distance from the store til the delivery address. My McFlurry and iced latte were not delivered as well and they just said they’ll give me a refund. I AM CRAVING FOR MCFLURRY AND ICED LATTE, I didn’t want a refund!!!!

Never going to order from here again the food tastes so stale and rock hard

Once again McDonald’s can’t count up to 2!!! 2 drinks ordered with 2 meals 1 in the bag, honestly useless

No se ha entregado en la dirección correcta. NO TENEMOS EL PEDIDO

Significant delay in delivery,food cold and items missing when it did arrive.

I don't understand why the electronic board shows that the order number is ready, but the order itself is issued only 5 minutes later, calling out the number in a voice when it has long since disappeared from the board.

Good foods to taste and quickly can get those delivered . Easy to order and pay. Quality foods

I order some wraps with special requirements and gave me the normal wrap. Then I asked the lady who gave me the wrap her face was like annoyed and gave the one I actually ordered.

Bad service here today really busy guy at counter miserable and could not even put a serviette in my bag - very dirty eating area also

Watford gap services slow service staff very nice and friendly place clean but portion of chips in the happy meal was very very small

Be prepared to wait. Staff overwhelmed due to the likes of uber eats , just eat.

The quality is average like any other McDonald's, this branch in particular is known to miss out items, but all good this time

Seating inside was full, so sat in the communal restaurant seating area, bins full, flies everywhere, and a punch up happening a few tables over.

ordered at 18:15h got the food one hour later when the restaurant is 5 minutes away, I didn't go there to get the food myself due to health issues, but I cannot understand how this took one hour...and of course the food was cold unpleasant to eat...

Inside Victoria station in London, there is an area dedicated to food. Not only McDonald's but there are several restaurants.

My large hot chocolate was not packaged properly and was completely spilt when delivered and it’s not the first time this has happened. I want a full refund or free drink next time.

The food quality of McDonald's is very bad anyway especially for kids

I ordered at 9:17, it arrived at 11:05. I ordered two large Lattes, only got one large and one small. on of the lattes was open and dripping through the bag and ruined the other latte

It is a great place to relax and chill, but poor food most times. They need to change their Cheff or Baker!

Disgusting. That is about all I can say. The slowest service, poorest food and the tables, floor and bins were disgusting. 3 of us (2a 1c) visited and ordered 2 McFlurrys, one donut and a coke. That took over 15 minutes and was behind cooked food and other McFlurrys. We were ordering 61 and by the time we got our food they were sending out orders up to 80, and we weren't alone. They weren't even that busy. The ice cream had started to melt where it had been made but sat for so long but we didn't have time to wait for them to make it again. No apology for the long wait. And see the pictures for the state of the place. Absolute rubbish tip of a place, no tidying had been done for ages.

Latest Review: McDonald's seems to rely on the fact that people already know most businesses are dishonest—making you pay way more than you're getting, using manipulative ads, and misleading people. But instead of doing anything to change this, McDonald's just leans into it. It's like they're saying, "Everyone knows this happens, so why should we care?" They don’t take responsibility for it and instead blame society because everyone goes along with it. Then there’s the constant hassle when you’re just trying to buy or pick up something. If the staff are upset with another customer, they’ll take it out on you, as if you're somehow responsible for the entire public’s behavior. And the discrimination? That’s a whole other level. Some people can pick up their orders without any issues, while others get scrutinized like they’re about to steal something—all based on how they look. The problem gets even worse when the machines don’t print receipts. If you don’t take a picture of your order number and happen to be one of those people they don’t trust, you’ll be humiliated for something that’s not even your fault. It’s like they judge you based on how confident or "high status" they think you are. Since when did McDonald’s turn into some kind of luxury brand where customers are treated differently based on how they look? Previous Review: They have a habit of underfilling the cup, leaving a massive gap that makes the cup's appearance misleading in relation to its actual content. This gap is both inappropriate and unacceptable. If it's the machine causing this issue, then it is McDonald's responsibility to address it. If the staff is choosing to deliberately underfill for some reason—perhaps in the interest of their employer—it still falls under McDonald's accountability. Either way, this needs to be corrected.

Prices were not the standard due to being in central London which was surprising for MacDonalds. Can't beat the saver menu etc.

The drinks were spilt , the food was cold i couldn’t even eat it i would like an refund

Double quarter pounder with cheese, extra onion, extra pickles was very well made, double chilli cheese burger was a mess, fries and the rest of the order were barely warm and no straw for the milkshake, normally pretty good from here though

It's a McDonald's we all know what happens there

Large fries was half empty, same amount as the medium fries and barely warm, made the experience less enjoyable

Worst customer service.very rude and violent.would never visit it again

order was not correct, ordered double quarter pounder,only got a single

Service was decent, I didn’t get a receipt when I ordered but I was still able to collect my order. Only downside is the mouse I saw running in the kitchen. I checked in the reviews and it seemed that this has been happening even a year ago but was probably mistaken for a rat.

Absolutely awful. A lady was shouting at another saying, "sit on benefits and don't do day's work

Food missing and what was there was stone cold went all in the bin

My favourite one at the Victoria Place.

A busy McDonald's which attracts a very international clientele from Victoria Coach Station. I have always found the service prompt, although some of the staff can look a bit hassled. The central ordering system sometimes means that when it is busy you can watch your order getting cold before it has been 'assembled', but this is a McDonalds-wide phenomenon. Definitely better than the average franchise in Central London.

Complicated service, not organized. Tables not cleared, trash cans overflowing. Fiat really hungry

Food hot for once , nice delivery driver

What annoys me is you pay for a dip and you don’t even receive it … and you get them free when you visit mc ds it’s out of order

Very good service, well located and very fast service!

My food was picked up and your delivery guy who had another delivery over west end (complete opposite way to me) I was watching on the map. I Could see expected time keep going up. He even had to go back past by the McDonald’s to get to my address. With regard to the weather being so cold the reality of food getting cold more quickly is inevitable.. but the food was freezing myself and children couldn’t eat and McDonald’s is the the reheat-able food

Staff are usually rude and often get orders wrong

Didn’t get any of my food at all and I would like a refund

Food is mostly okay, sometimes not the greatest for a McDonald's. What I really have a bee in my bonnet about is the closure of half the seating in the early evening, turfing customers out their seats when others are not available. I appreciate cleaning needs to happen, but it could be done much later. As usual there were no clean tables available.

As a loyal customer of mcdonalds I had my phone stolen here on Friday the 8th of November. I felt very unsafe with drug users outside the restaurant, with needles. The woman snatched my phone off me. There was 2 security men that didn't bat an eyelid. Security practically ignored me even though he seen it on cctv. It was a terrible experience and this review is a heads up not to visit this establishment.

Mcdonald has a same price in every where in the UK, so that will be a cheaper option while you wait for the train.

Great spot when transitting from Victoria for coffee or food. Open very early, closes very late. Usually somewhere to sit. Large seating area

The Big Mac was cold the bun was stale like eating leather threw it away was not enjoyable at all also the 9 nuggets was missing (clamied a refund) but the FREE 6 nuggets were there no barbecue sauce at all. Not happy at all won’t be ordering again.

The store is very overcrowded, the order takes forever, even if it's small. The staff is very unfriendly, especially the managers.

Can get very busy due to the proximity to Victoria Station, however they seem to do pretty very at keeping up despite there always seems to be a swarm of people waiting for food, the wait is never too long. Plenty of seating, and free toilets.

I did not receive the complete meal, there are items missing

Was SUPER slow with preparing food and when I did receive it it looked like it was thrown together. Overall not worth bothering with.

30 minutes for an order... unfriendly and disorganized staff

Very good Mc Do, clean and well laid out.

My food was STONE COLD literally freezing to the touch this is a fast food restaurant I don’t pay £25 on macdonakds to reheat it it doesn’t taste the same this macdonalds in the worst macdonalds I have ever come across so slow

It's going ok. Stop McDonald's.

As I visit late in the evening it's always crowded with delivery drivers and the downstairs is still busy. Staff always willing to help and do the best they can when trying to deal with difficult customers and delivery drivers impatient for their orders. The place itself is as clean as a very busy fast food restaurant can get.

In the establishments I went to, they do not give you a receipt and the order note is not printed. At the MC del Victoria the staff is not very friendly. Although the place is very clean.

Can McDonalds just once fulfill an order? There is always something missing...

My first place when I arrive in london from victoria station. Staff always super nice...

Long wait fries and burger cold

Food is McDonald’s, but the manager was not only rude and dismissive of customers she was absolutely vile to her employees. Waited 30 mins for a nugget share box

Quick service and stagg friendly place was clean and staff went round cleaning tables it was great to.see. food hot

Alex very freindly, helpfull Mc Donalds' staff.

Drinks and ice cream almost always come spilled, sometimes even spilled on food if not packed separately. This time round, all the hot food in my order didn’t arrive. Only spilled drinks, spilled ice cream, and sweet snacks came… extremely disappointed…

The blonde lady with white shirt and red tie has an awful attitude was given food so cold that i went up to return and she looked at me and didn’t if i was okay just ignored me and straight away when a male came up and had a problem she attended him. Ignorant

I RECIEVED someone else order and justeat won’t refund me order 378440422 terrible driver!! I am one person with a small stomach how can I EAT THIS I WASTED FOOD

I still haven’t received my food. So very disappointed right now. Thanks for an Awful Service! Yours faithfully, Millie Birmingham

the coffee and the food were cold and spelt. not happy at all

My order my setting and waiting for fifteen minutes, while the staff were laughing and clapping at the back. By the time I got to my work across the road my food was cold as ice, so i end up binning it. I couldn't take it back because my break was finished and needed to get back to work. I'm very disappointed never again, avoid.

the driver was almost there change direction end up going around the area stopping from time to time to age to arrive , when he was literally on my building before . was no traffic .So enc up getting my food cold

Great service provided at Victoria place Mac Donald’s every time I place an order! Food tastes great! Fast & efficient delivery service. Overall ratings 5 ⭐️⭐️⭐️⭐️⭐️ Thanks for always providing an excellent service!

Hard working & friendly staff in an always busy Maccies

Sometimes the food is undercooked

Good food and Good delivery driver

Driver gave me someone else order

Located upstairs in Victoria Place, food as expected for a McDonald’s. Only negative is the seating area can often get homeless/beggars sleeping over the tables. Security don’t seem to move them on.

Food was cold I prefer the other McDonalds on Victoria

McDonald's breakfast menu has become a beloved staple for many, offering a variety of options that cater to diverse tastes and preferences. From the classic Egg McMuffin, to the more recent additions like the Breakfast Wrap, there's something for everyone. My favorite is the Mighty McMuffin, which is a pork sausage patty with two slices of bacon, a free-range egg, and a slice of cheese served in a toasted English muffin with either tomato ketchup or brown sauce. Simply Delicious. The breakfast menu is renowned for its convenience and affordability, making it a popular choice for busy mornings. Whether you're craving a hearty breakfast platter or a simple hash brown, McDonald's breakfast provides a comforting and familiar start to the day. If you want to see a video of me eating Mighty McMuffin with Hash Brown and Porridge before going to work, visit my YouTube channel: https://youtu.be/zA9sJ__MgEo?feature=shared

An item is missing from the order.

Very complicated service, paying by cash too, noisy and very transient atmosphere. Just there to eat quickly when hungry.

Good McDonald's, nothing exceptional, if you try to eat quickly and at prices like in all McDonald's in the world. In Italy perhaps there are more choices, but these are tastes.

Just put my fries in the bag bro 😭🙏

Order a Coke Zero and when arrived I had no drink at all because it leaked all over my food. Proceeded to the refund as I couldn’t eat food. I have pictures to prove it. So unprofessional, delivery guy only said: sorry, sorry and he just left.

The two ladies that worked there asked me for no less than 4 different forms of confirmations that my app order was indeed mine. They were extremely rude and entitled and did EVERYTHING in their power to not give me the order, and also affected my arrival to the coach station. The two ladies must have watched too many movies, because they treated this McDonald's order like a bank withdrawal. In fact, I had a faster service, with less questions at the bank.

I have not received my food I oderd