Based on 1.753 opinions finded in 3 websites
Based on 1.753 opinions finded in 3 websites
Nº 4777 in 7028 in City of London, Westminster
Nº 87 of 146 Fast food in City of London, Westminster
Opinions
Fast service, delicious food, central location. It's big, has plenty of seating, and is child-friendly.
Gergana Todorova . 2025-03-30
MORE AT Google
I ate here today. The only thing I can applaud is the chips which were hot when they came out. Part of my order was missing and upon going up to try to receive it, a woman with glasses spoke to me rudely and then aggressively chucked three sauce packets I didn't ask for at the table. The food is bad quality and the staff are extremely disrespectful. You are better off going to any of the other restaurants or even getting a meal deal. Avoid this place like the the plague.
Ben Collis . 2025-03-27
MORE AT Google
Great place even if not eatting there just wait on a table and sit there no issues
Edward Toner . 2025-03-27
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Toady I had good service by Sana she is very Quick and faster thank you for my caramel Coffe 😍😍😍😍
Renish Pirates . 2025-03-21
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They didn’t give me any sauces or a straw at McDonald’s, but the food was good overall
ayana matakova . 2025-03-16
MORE AT Google
Clean restaurant, lots of seatong and tasty food
Richard Alberto . 2025-03-02
MORE AT Google
Very very busy, so a long-ish wait for food, but can't really fault it.
kathryn (katie) . 2025-02-28
MORE AT Google
Genuinely a cool maccies, location is great, it's more quieter and more chill than other maccies at the station. Has places to sit down. Hell yeah 😎 didn't know about this place until recently.
Alex Barona . 2025-02-26
MORE AT Google
Not that many people have heard of McDonalds, but trust me when I say that this place serves the most amazing burgers and chips you could dream of. So good in fact that it wouldn't surprise me if they had a Michelin Star. And the service..... well, that was fantastic. As I walked through the door, I was immediately greeted by a large screen that said "self-service." From that moment, I knew that I was a highly valued customer who was in for a dining experience like no other. After I ordered my own food I then had the immense privilege of standing around with about 100 other very well turned out people (including a woman in her pyjamas who also wasnt given a receipt from the self service machine) whilst a second queue of people with turquoise bags politely pushed in front to collect their orders. It really was so brilliant and stress free. When the food arrived, I was not disappointed. My large chips were upgraded to a medium and filled halfway absolutely free of charge, the cheeseburger I ordered was missing, and the quarter pounder burger was a big piece of meat stuffed between two mayonaisy buns... just how I like it. The staff were so jovial and polite that it was almost as if they were there for their own enjoyment rather than to get paid. Absolutely out of this world in all aspects 👌
steven hay . 2025-02-26
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I don't understand why the electronic board shows that the order number is ready, but the order itself is issued only 5 minutes later, calling out the number in a voice when it has long since disappeared from the board.
Valerie N . 2025-02-12
MORE AT Google
Good foods to taste and quickly can get those delivered . Easy to order and pay. Quality foods
MAHADHEVAN NARTHTHANAN . 2025-02-10
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I order some wraps with special requirements and gave me the normal wrap. Then I asked the lady who gave me the wrap her face was like annoyed and gave the one I actually ordered.
Alina . 2025-02-10
MORE AT Google
Bad service here today really busy guy at counter miserable and could not even put a serviette in my bag - very dirty eating area also
mark andrews . 2025-02-02
MORE AT Google
Watford gap services slow service staff very nice and friendly place clean but portion of chips in the happy meal was very very small
Mandie Burgess . 2025-01-31
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Be prepared to wait. Staff overwhelmed due to the likes of uber eats , just eat.
Terry Nixon . 2025-01-30
MORE AT Google
The quality is average like any other McDonald's, this branch in particular is known to miss out items, but all good this time
Rai . 2025-01-25
MORE AT Just Eat
Seating inside was full, so sat in the communal restaurant seating area, bins full, flies everywhere, and a punch up happening a few tables over.
Catherine Curtis . 2025-01-23
MORE AT Google
ordered at 18:15h got the food one hour later when the restaurant is 5 minutes away, I didn't go there to get the food myself due to health issues, but I cannot understand how this took one hour...and of course the food was cold unpleasant to eat...
Ricardo . 2025-01-22
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Inside Victoria station in London, there is an area dedicated to food. Not only McDonald's but there are several restaurants.
Mattia Fabris . 2025-01-18
MORE AT Google
My large hot chocolate was not packaged properly and was completely spilt when delivered and it’s not the first time this has happened. I want a full refund or free drink next time.
jason . 2025-01-16
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The food quality of McDonald's is very bad anyway especially for kids
Maria M . 2025-01-14
MORE AT Google
I ordered at 9:17, it arrived at 11:05. I ordered two large Lattes, only got one large and one small. on of the lattes was open and dripping through the bag and ruined the other latte
Drew . 2025-01-13
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It is a great place to relax and chill, but poor food most times. They need to change their Cheff or Baker!
Sylvester Aigbe . 2025-01-04
MORE AT Google
Disgusting. That is about all I can say. The slowest service, poorest food and the tables, floor and bins were disgusting. 3 of us (2a 1c) visited and ordered 2 McFlurrys, one donut and a coke. That took over 15 minutes and was behind cooked food and other McFlurrys. We were ordering 61 and by the time we got our food they were sending out orders up to 80, and we weren't alone. They weren't even that busy. The ice cream had started to melt where it had been made but sat for so long but we didn't have time to wait for them to make it again. No apology for the long wait. And see the pictures for the state of the place. Absolute rubbish tip of a place, no tidying had been done for ages.
Neil Stewart . 2024-12-31
MORE AT Google
Latest Review: McDonald's seems to rely on the fact that people already know most businesses are dishonest—making you pay way more than you're getting, using manipulative ads, and misleading people. But instead of doing anything to change this, McDonald's just leans into it. It's like they're saying, "Everyone knows this happens, so why should we care?" They don’t take responsibility for it and instead blame society because everyone goes along with it. Then there’s the constant hassle when you’re just trying to buy or pick up something. If the staff are upset with another customer, they’ll take it out on you, as if you're somehow responsible for the entire public’s behavior. And the discrimination? That’s a whole other level. Some people can pick up their orders without any issues, while others get scrutinized like they’re about to steal something—all based on how they look. The problem gets even worse when the machines don’t print receipts. If you don’t take a picture of your order number and happen to be one of those people they don’t trust, you’ll be humiliated for something that’s not even your fault. It’s like they judge you based on how confident or "high status" they think you are. Since when did McDonald’s turn into some kind of luxury brand where customers are treated differently based on how they look? Previous Review: They have a habit of underfilling the cup, leaving a massive gap that makes the cup's appearance misleading in relation to its actual content. This gap is both inappropriate and unacceptable. If it's the machine causing this issue, then it is McDonald's responsibility to address it. If the staff is choosing to deliberately underfill for some reason—perhaps in the interest of their employer—it still falls under McDonald's accountability. Either way, this needs to be corrected.
Mann Nong . 2024-12-31
MORE AT Google
Prices were not the standard due to being in central London which was surprising for MacDonalds. Can't beat the saver menu etc.
Lyndsey Castle . 2024-12-30
MORE AT Google
The drinks were spilt , the food was cold i couldn’t even eat it i would like an refund
Kimia . 2024-12-30
MORE AT Just Eat
Double quarter pounder with cheese, extra onion, extra pickles was very well made, double chilli cheese burger was a mess, fries and the rest of the order were barely warm and no straw for the milkshake, normally pretty good from here though
Desmond . 2024-12-29
MORE AT Just Eat
It's a McDonald's we all know what happens there
Martin Hayler . 2024-12-26
MORE AT Google
Large fries was half empty, same amount as the medium fries and barely warm, made the experience less enjoyable
Desmond . 2024-12-23
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Worst customer service.very rude and violent.would never visit it again
bharath dhage . 2024-12-22
MORE AT Google
order was not correct, ordered double quarter pounder,only got a single
Margaret . 2024-12-13
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Service was decent, I didn’t get a receipt when I ordered but I was still able to collect my order. Only downside is the mouse I saw running in the kitchen. I checked in the reviews and it seemed that this has been happening even a year ago but was probably mistaken for a rat.
Maëlys . 2024-12-11
MORE AT Google
Absolutely awful. A lady was shouting at another saying, "sit on benefits and don't do day's work
R Fletcher (Take it, my history) . 2024-12-03
MORE AT Google
Food missing and what was there was stone cold went all in the bin
Wilson . 2024-12-02
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My favourite one at the Victoria Place.
Gary Morris . 2024-12-01
MORE AT Google
Complicated service, not organized. Tables not cleared, trash cans overflowing. Fiat really hungry
Laetitia Garcia . 2024-11-30
MORE AT Google
A busy McDonald's which attracts a very international clientele from Victoria Coach Station. I have always found the service prompt, although some of the staff can look a bit hassled. The central ordering system sometimes means that when it is busy you can watch your order getting cold before it has been 'assembled', but this is a McDonalds-wide phenomenon. Definitely better than the average franchise in Central London.
Nijs STAM . 2024-11-30
MORE AT Google
Food hot for once , nice delivery driver
Nicola . 2024-11-25
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What annoys me is you pay for a dip and you don’t even receive it … and you get them free when you visit mc ds it’s out of order
Jemma . 2024-11-24
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Very good service, well located and very fast service!
Susana Ferreira . 2024-11-23
MORE AT Google
Staff are usually rude and often get orders wrong
Adam Angell . 2024-11-22
MORE AT Google
My food was picked up and your delivery guy who had another delivery over west end (complete opposite way to me) I was watching on the map. I Could see expected time keep going up. He even had to go back past by the McDonald’s to get to my address. With regard to the weather being so cold the reality of food getting cold more quickly is inevitable.. but the food was freezing myself and children couldn’t eat and McDonald’s is the the reheat-able food
Payton . 2024-11-22
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Didn’t get any of my food at all and I would like a refund
Rebecca . 2024-11-21
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Food is mostly okay, sometimes not the greatest for a McDonald's. What I really have a bee in my bonnet about is the closure of half the seating in the early evening, turfing customers out their seats when others are not available. I appreciate cleaning needs to happen, but it could be done much later. As usual there were no clean tables available.
James Ashby . 2024-11-14
MORE AT Google
As a loyal customer of mcdonalds I had my phone stolen here on Friday the 8th of November. I felt very unsafe with drug users outside the restaurant, with needles. The woman snatched my phone off me. There was 2 security men that didn't bat an eyelid. Security practically ignored me even though he seen it on cctv. It was a terrible experience and this review is a heads up not to visit this establishment.
Trisha Hewitt . 2024-11-11
MORE AT Google
Mcdonald has a same price in every where in the UK, so that will be a cheaper option while you wait for the train.
scarlett sam . 2024-11-03
MORE AT Google
Great spot when transitting from Victoria for coffee or food. Open very early, closes very late. Usually somewhere to sit. Large seating area
Tim Miller . 2024-10-30
MORE AT Google
The Big Mac was cold the bun was stale like eating leather threw it away was not enjoyable at all also the 9 nuggets was missing (clamied a refund) but the FREE 6 nuggets were there no barbecue sauce at all. Not happy at all won’t be ordering again.
Mark . 2024-10-27
MORE AT Just Eat
The store is very overcrowded, the order takes forever, even if it's small. The staff is very unfriendly, especially the managers.
Tobias Treisch . 2024-10-25
MORE AT Google
Can get very busy due to the proximity to Victoria Station, however they seem to do pretty very at keeping up despite there always seems to be a swarm of people waiting for food, the wait is never too long. Plenty of seating, and free toilets.
Alan Chan . 2024-10-20
MORE AT Google
Was SUPER slow with preparing food and when I did receive it it looked like it was thrown together. Overall not worth bothering with.
Thom Horne . 2024-10-19
MORE AT Google
I did not receive the complete meal, there are items missing
Luis . 2024-10-19
MORE AT Just Eat
30 minutes for an order... unfriendly and disorganized staff
Camille Deschamps . 2024-10-18
MORE AT Google
Very good Mc Do, clean and well laid out.
Joel Hubert . 2024-10-17
MORE AT Google
My food was STONE COLD literally freezing to the touch this is a fast food restaurant I don’t pay £25 on macdonakds to reheat it it doesn’t taste the same this macdonalds in the worst macdonalds I have ever come across so slow
L . 2024-10-15
MORE AT Just Eat
It's going ok. Stop McDonald's.
André Deuerling . 2024-10-11
MORE AT Google
As I visit late in the evening it's always crowded with delivery drivers and the downstairs is still busy. Staff always willing to help and do the best they can when trying to deal with difficult customers and delivery drivers impatient for their orders. The place itself is as clean as a very busy fast food restaurant can get.
E . 2024-10-10
MORE AT Google
In the establishments I went to, they do not give you a receipt and the order note is not printed. At the MC del Victoria the staff is not very friendly. Although the place is very clean.
Pamela C. Ames . 2024-10-10
MORE AT Google
Can McDonalds just once fulfill an order? There is always something missing...
Chris . 2024-10-07
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My first place when I arrive in london from victoria station. Staff always super nice...
Carla Guimaraes Halcrow . 2024-10-07
MORE AT Google
Long wait fries and burger cold
Marco . 2024-10-05
MORE AT Google
Quick service and stagg friendly place was clean and staff went round cleaning tables it was great to.see. food hot
Sarah Clarke . 2024-09-29
MORE AT Google
Food is McDonald’s, but the manager was not only rude and dismissive of customers she was absolutely vile to her employees. Waited 30 mins for a nugget share box
Harry Heslop . 2024-09-29
MORE AT Google
Alex very freindly, helpfull Mc Donalds' staff.
Bahattin Çağdaş . 2024-09-26
MORE AT Google
Drinks and ice cream almost always come spilled, sometimes even spilled on food if not packed separately. This time round, all the hot food in my order didn’t arrive. Only spilled drinks, spilled ice cream, and sweet snacks came… extremely disappointed…
Jolyn . 2024-09-21
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The blonde lady with white shirt and red tie has an awful attitude was given food so cold that i went up to return and she looked at me and didn’t if i was okay just ignored me and straight away when a male came up and had a problem she attended him. Ignorant
megan oconnor . 2024-09-20
MORE AT Google
I RECIEVED someone else order and justeat won’t refund me order 378440422 terrible driver!! I am one person with a small stomach how can I EAT THIS I WASTED FOOD
e O . 2024-09-19
MORE AT Google
I still haven’t received my food. So very disappointed right now. Thanks for an Awful Service! Yours faithfully, Millie Birmingham
Millie . 2024-09-19
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the coffee and the food were cold and spelt. not happy at all
Ronny . 2024-09-18
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My order my setting and waiting for fifteen minutes, while the staff were laughing and clapping at the back. By the time I got to my work across the road my food was cold as ice, so i end up binning it. I couldn't take it back because my break was finished and needed to get back to work. I'm very disappointed never again, avoid.
Noah Dean . 2024-09-18
MORE AT Google
the driver was almost there change direction end up going around the area stopping from time to time to age to arrive , when he was literally on my building before . was no traffic .So enc up getting my food cold
Dario . 2024-09-16
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Great service provided at Victoria place Mac Donald’s every time I place an order! Food tastes great! Fast & efficient delivery service. Overall ratings 5 ⭐️⭐️⭐️⭐️⭐️ Thanks for always providing an excellent service!
Millie . 2024-09-07
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Hard working & friendly staff in an always busy Maccies
Snowy Nights . 2024-09-03
MORE AT Google
Sometimes the food is undercooked
James Farrell . 2024-09-01
MORE AT Google
Good food and Good delivery driver
Hamda . 2024-08-30
MORE AT Just Eat
Driver gave me someone else order
Hamda . 2024-08-29
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Located upstairs in Victoria Place, food as expected for a McDonald’s. Only negative is the seating area can often get homeless/beggars sleeping over the tables. Security don’t seem to move them on.
Jay . 2024-08-27
MORE AT Google
Food was cold I prefer the other McDonalds on Victoria
Hamda . 2024-08-25
MORE AT Just Eat
McDonald's breakfast menu has become a beloved staple for many, offering a variety of options that cater to diverse tastes and preferences. From the classic Egg McMuffin, to the more recent additions like the Breakfast Wrap, there's something for everyone. My favorite is the Mighty McMuffin, which is a pork sausage patty with two slices of bacon, a free-range egg, and a slice of cheese served in a toasted English muffin with either tomato ketchup or brown sauce. Simply Delicious. The breakfast menu is renowned for its convenience and affordability, making it a popular choice for busy mornings. Whether you're craving a hearty breakfast platter or a simple hash brown, McDonald's breakfast provides a comforting and familiar start to the day. If you want to see a video of me eating Mighty McMuffin with Hash Brown and Porridge before going to work, visit my YouTube channel: https://youtu.be/zA9sJ__MgEo?feature=shared
Julie Sinclair . 2024-08-25
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Very complicated service, paying by cash too, noisy and very transient atmosphere. Just there to eat quickly when hungry.
Nash Ville . 2024-08-21
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An item is missing from the order.
Maab . 2024-08-21
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Good McDonald's, nothing exceptional, if you try to eat quickly and at prices like in all McDonald's in the world. In Italy perhaps there are more choices, but these are tastes.
giulia leo . 2024-08-17
MORE AT Google
Just put my fries in the bag bro 😭🙏
slurpy987peach . 2024-08-16
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Order a Coke Zero and when arrived I had no drink at all because it leaked all over my food. Proceeded to the refund as I couldn’t eat food. I have pictures to prove it. So unprofessional, delivery guy only said: sorry, sorry and he just left.
Sonia . 2024-08-16
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The two ladies that worked there asked me for no less than 4 different forms of confirmations that my app order was indeed mine. They were extremely rude and entitled and did EVERYTHING in their power to not give me the order, and also affected my arrival to the coach station. The two ladies must have watched too many movies, because they treated this McDonald's order like a bank withdrawal. In fact, I had a faster service, with less questions at the bank.
Teodora Vicol . 2024-08-13
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I have not received my food I oderd
Felicia . 2024-08-12
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Don't knock on the door and left it without any of the drinks we ordered
Sam . 2024-08-10
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the delivery was on time and the courier was polite! thanks
Maria . 2024-08-10
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didnt get delivery we so try to call him but he is not hear on bike so please refund fullll money we didn't get delivery he is bring it in to storage
Edgaras . 2024-08-09
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Not happy burger and chips was cold
M . 2024-08-05
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items missing also wrong burger
Lisa . 2024-08-02
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the diver had dropped my drink. eating a meal with the drink missing isnt good
dean . 2024-08-02
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You forgot my child’s happy meal so now bc of you he is starving I swear imma get Kendrick Lamar to write a diss track for McDonalds and see the world vibe to it
Faiza . 2024-07-28
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I mistakenly thought 25 minutes was long enough to grab a burger before catching my train. I ordered on the screen, and waited and waited and waited. Even 10 minutes after my number came up as “ready to collect” on the screen, no sign of my burger. After repeatedly asking about my order and being ignored, I had to leave without my food because I was about to miss my train. It wasn’t just me - several other people were complaining that they’d been waiting for over 30 minutes. Seemed like they were really short staffed, but it also chaotic and disorganised.
Tomo Woodland . 2024-07-28
MORE AT Google
You literally forgot to deliver half of the order. Impressively poor
James . 2024-07-19
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food wasn’t even cooked it was disgusting
Jay . 2024-07-17
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Delivered on time and hot and everything there, excellent service
Nicholas . 2024-07-12
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LEFT ALL MY ITEMS APART FROM A BURGER OUT!!!! DISGUSTING BEHAVIOUR SO ANGRY YOU FOOLS!!!
drewski . 2024-07-03
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Located in the small shopping mall next to Victoria Station. Pobably one of the better McDonald's I've been to. Quick service, plenty of seating and reasonably clean.
Dirk Singer . 2024-06-24
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Coffee tastes like warm water a watered down don't taste like any coffee in it. This has ruined my breakfast.