Chicken Cottage in City of London, Westminster

I'm giving 1 star because of the cheap management and customer service. I ordered my spicy chicken burger meal deal. And I asked him is that’s spicy fillet burger. He’s said yeah but it’s will take 15 minutes. I ordered and wait for deal after 5 minutes he’s gave me deal with normal fillet burger. I asked him that’s not spicy fillet burger. He’s said he’s don’t have spicy fillets now and he’s was very rude and doing bad customer service at all

The spiciness surprised me, but it was good. The meal was fresh and hot.

Very great service Shahbaz nice man 100 % recomendable Cheap and best food in town

The food was moderate for a fast food restaurant and a quick bite when you are in a hurry. I normally don't go for fast food but this was convenient as we were not familiar with the area and it was close to our destination.

Absolutely terrible. Terrible service, food and nasty employees attitude. I order my food online and I come to collect it. When I arrived the place was empty, the employee didn’t greet me and I told him I come to collect my order. He replied saying the iPad was dead and he didn’t received my order and that it would take 20 more minutes. Absolutely ridiculous. The first red flag should had been the empty place. Never buying here again.

One of the tastiest takeaways I’ve had. The peri chicken is better than Nando’s

Absolutely disgusting! Chicken burger was pink inside.

wrong meals as it is not hot and spicy

Super outdated layout and shop, but open till late which is good. Ordered grilled wings no fries. For a chicken and chips shop the prices are laughable but the taste was very good and the wings were super warm. But seriously! They had to be the smallest of the smallest of wings. You pay the tourist tax here for sure. Took forever too for the grilled stuff and they guy taking my order felt done with life lol.

the chicken was was disgusting you could see the bone and had no sothernfried batter on the leg of both the so called chicken legs... rang the restaurant and complained he sed to go on to just eat and right your compliant and hung up the phone and VERY RUDE when spoken to.

Best grilled chicken I've eat in a while. I will recommend medium spicy!

Chicken cottage good food and service I'm happy. Thank you

This guy was highly professional. Chicken cottage paddington has an amazing food quality and taste. Highly recommend! 👍

Amazing food. Great staff, everything was just perfect. Love the way staff communicated and were really welcoming. Food tastes great. Definitely recommend if u wanna eat some halal chicken in central London.

Ordered deliveroo takeaway. Restaurant is only 2 miles from my house. Food is freezing cold and I’m having to warm it up in the oven. What a waste of £20. Never again

Food was bland. May be catering to the area. No kids highchair. Not adequate space to move pushchair. Staff were friendly and patient.

Had some chicken burger meal at Chicken cottage in Paddington food was bland place itself not very clean. Had a slide with it barbecue beans which I felt really sweet like a dessert bit of a disappointment.

the food is cold and disgusting

thanks so much for coming to the door

I am not buying takeout food there again.

Always forget the free side when ordering extra sides. Whoever food is always A1

testy deferent i love the rice with chicken

The most dirty, unhygienic and non professional staff and place in all around the London!

The cashier thought I needs a takeaway and pack cool food for me while he ask those eating in to wait for the fresh batch to come within five minutes. So gutted to waste my hard earned income.

Does the job and a blessing for the price so close to the station. Might not be London’s finest but still infinitely better than KFC

Good alternative to KFC with better portion sizes.

I ordered my food just before 2am for collection as there were no other place open and they were the only one available closing at 3am. I got to the restaurant around 2:10am to collect my food and was told my food was not prepared as they had issues going on. They informed me that 5mins before I came, they had notified JusEat saying they had cancelled all their orders for the last hour and I should have received an email for my cancelled order. I told them I haven’t received any email or message to confirm and was told I should receive it soon. This morning I have checked my bank account and still no refund and no email, so I checked my JustEat account and saying my order was collected. Terrible.

It is a halal restaurant and the chicken pieces are larger than the nearby KFC. It is worth a visit. The staff are helpful and the food is good. 3 pieces of chicken for 5 pounds. Reasonable prices and the food is good. Praise be to God, Lord of the Worlds. There is grilled chicken and hamburgers. I hope to God Almighty that I have conveyed some information about it. O God, Amen. May prayers and peace be upon the Messenger of God. May God’s prayers and peace be upon him, his family, and all his companions. God is Most High, Most Knowing, Most Exalted, Glory be to Him, Most High. Praise be to God, Lord of the Worlds, alone with no partner.

they hung up the phone multiple times while I was trying to order. Extremely rude and unprofessional

chicken pattie too hard. it should be succulent

Always miss something and the guy gave actitud I have to back twice , they are so rude and I will not back anymore

Burger was alright, but just not what I had ordered. Reciept showed the correct order. Lack of attention to detail could prove dangerous for someone with allergies. Shame really.

This place is horrendous the food is awful the staff are rude they dont acknowledge you cleanliness is downright the tables are dirty and crumbs all across the chicken smells weird its like gone off or just not stored properly and the deep fried wings are salty never recommend this place and prices are ridiculous for the quality of food

The best chicken take away shop in the area. Fresh, well cooked food and great staff!! The owner takes pride in serving delicious fast food... and like his many loyal, new and increasing customers, I will not be going anywhere else!

Staff are so rude here came here for the first time

absolutely disgusting place horrible stuff would never ever ever got there again please avoid

Never received my order and this was the first time I ordered from just eat. This is the worst experience I’ve ever received from any company and I’m in my 40’s. That says a lot. Lack of communication even though I purposely added a note and a number to call when they arrive. They still ignored it and I don’t know where the food was delivered to. Shocking and I’m still waiting for my refund in these hard times.

My meal was missing fries and Diet Coke was normal coke!

Your driver hit on me and it made me feel incredibly uncomfortable and unsafe.

The driver came on time and was friendly.The meal hot and tasty.

Wish I checked the ratings before I went here. Tables were dirty, poor food. Got grilled wings were dry and not the best tasting. Was actually dissapointed as other chicken cottages I've visited, I've had great experience. This has to be the worst one by far I've visited.

Chicken peri peri was not merinated enough and it was very dry! Fried chicken smelled and tasted like a fish

I was never given my bottle of water that came with the meal, but otherwise the food was good

The guys on the till acted like they didn’t want to serve the food

A bit more pricey then other locations Food was the same Customer service was alright @AfterHoursCupping

The chicken strips were tiny and the chicken burgers were thin as anything most overpriced chicken shop

Nice burger, chips were lovely and all delivered on time 👍🏾

Food that I received was great but a whole part of the order was missing.

I ordered Chicken Rab but they didn’t put anything inside when I complained they re very rude

For good but very good frying you spend little but you eat a lot and taste good.

i had to eat my food cold cuz it came late and i didn’t have time to eat. delivery was estimated at first latest 1:40. then changed a few times and changed a couple times and came at 2:20. so i waited around an hour for my food

The worst experience I’ve ever had. He came 1 hour 35 minutes late that I was going to miss my train therefore I had to board my train. It said delivery was going to be from 20-35 minutes, so why did he arrive so late? I’m very annoyed by this and will require a full refund.

the rice and chicken spilled all over.

I’ve never received the order. But the app is saying delivered

I didn't receive my order, it showed that it delivered. But no body ring the bell or called me.I searched everywhere in the building but nothing

No sauce on the burger. The chicken fillet in the burger was not fresh.

The food was tooo spicy my kids couldn’t eat I tried it even too spicy

Chicken burger were dry, the mayo was very little, not as usual !

Chicken cottage have a certain standard and rarely to deliver on bad taste but today is most possibly the last time I’m going in again. The food was absolute horrible in flavour. Chicken was hardened and stale with no flavour had to throw a lot of in the bin. It was too disgusting never in my life have I had fried food as bad as that. This isnt the first time they have done mistakes someone has to take immediate action as this is definitely not the standard in other fast food chains. They also reject refunds when they give you wrong items. Horrible place. The person delivering the food however was a gentleman. But the food horrendous

Food was very good, but there was a slight confusion on where the delivery person was 😂

Burger was nice. But the chicken wings were like its from one day baby chicken. Like TBH it was XS.

Normally service is quite good, so I was very surprised when my order was taking way too long over an hour after it’s original time to get to me that Service is not acceptable. I even contacted the store and they told me the food was ready but there was no delivery driver to deliver it. Hope it doesn’t happen again cause food is ok and I’d to place an order again.

Good service, chicken was nice, not too hot or cold. Fries is new too.

Ordered via Uber Eats..food options were very small and the food was cold. Depressing experience overall.

2.pcs chicken was hard like rock, dry seems left over form last night, very dry hard, disappointed

I was vomitting for two days solid. Obviously chicken been lying around all day and probably re-heated

My order didn’t come where is it

The beans I got was cold I’m missing hot wings

The gravy was everywwhere in the bag and the food was cold and tough, really not happy with my experience here. The chips were stone cold and so were the strips and gravy.

Usually you guys are great but this time you forgot my fries.

These cycle riders have hot bags to keep the food warm.

The food is absolutely cold. The delivery was en route for a long time without movement. Very disappointing.

GREAT TASTING BURGER. PORTION OF CHIPS COULD BE A LOT MORE. MORE SACHETS OF KETCHUP AND MAYO. THERE WERE NO SALT SACHETS EITHER.

Thanks to the driver who helped out .the food was way to spicy and I didn't even choose the spicy options .

Didn’t receive my order nothing was delivered

I would highly recommend that you check out Chicken Cottage in Paddington, I would go for the 5 spicy wings and costs only £3.99 if you order without a drink, plus £1.29 if you order with a drink making it £5.28 in total. If you are in the area then please check out this place you will not regret it.

Great hot fresh chicken! 😋👍🏾 best chicken cottage I ever had

It’s the second time ordering and my order was some missing

I went into the shop and the people where so nice and didn’t have an attitude, I got my order really fast and quickly and promise me it is the best thing I have had in ages

Missing the burger from the meal. Such a simple order how do you manage to get it wrong??

Holy damn the prices for what you get are super! Plus, this is the location that Chicken Shop date with Amelia Dimongoldberg is filmed

I'm a regular customer here. I always asked by calling you guys to put fries instead of salad as I don't want salad. You guys always gave it before. Today I called you same like before but you show me an excuse. This is very disappointing.

I requested for one peri hot and one ordinary chips but was given ordinary chips(2)

Disgusting! Ordered via deliveroo. Hair on my chicken (middle piece, zoom in) . Thankfully credited back from Deliveroo. Will not be ordering from this place again.

Fries was cold and corn stick was not refresh

Nice as always, however the bbq wings have gotten very spicy and really should be labelled as spicy bbq wings so everyone is aware they are spicy. I like spicy food but I could only eat 2/5.

The delivery was really late and I am unhappy with the service provided by just eat. The food was cold and I could barely eat it after waiting for very long

Food arrived about 20 min late and completly cold. Fries and burger sitting next to the cold drink. Not really happy.

Didn't collect order. Why it's saying collect?

The food was top notch, and it was delivered earlier than expected

Bad services .rude stuff .the food wasn't like the others children kottege. Will never be there again

Bossman isn't very welcoming and friendly. Their drinks aren't cold. The inferno burger has a kick to it, but it's not tasty, just spicy for spice sake. Chips are not bad and the food was prepared quickly.

Ordered £25 worth and got one meal and some wings joke !

I asked for spicy chicken burger, got a standard chicken burger. Really annoyed, otherwise good food and quick delivery.

We thought by the name this would be good for our kids craving chicken. Food was bland and quality was not average. I would not recommend nor would I return. Staff was south Asian, hard to understand, and seemed irritated I kept asking them to repeat what they were saying but they were never unkind. If your kids like Chick-fil-A as mine do this in no comparison.

Fresh fries, very delicious and hot, the boneless chicken burger was also delicious, fresh and made to order, staff friendly and quick service. Good seating, and halal. The one big downside is that it wasn't to clean. A lot of dirty areas and the interior is looking tired. Good location though, right by Paddington station so good alternative to the expensive places inside the station.

The restaurant should be closed because it is 👊🏻very bad and the food is cold and not fresh

Worst experience, if its not better next time im using uber eats

Great place to get some halal peri peri chicken. But if you want some fried chicken or chicken burgers i would recommend the kfc right next to it.

Missed food teams and food which did come was cold