Pret A Manger in City of London, Westminster

the worst customer service ever

They don’t do iced coffees but service was great.

Florinela is an amazing staff member and knows how to deal with customers always enjoy the coffee everytime she makes it

£3.90 for an average coffee, long wait and bad service 🙃

Sometimes, when you’re in a rush, all you need is a smile and quick, efficient service in return. Sadly, I got none of this at this particular branch during my recent visit. I ordered a coffee (white Americano) and the only thing the assistance said to me was Are you paying by card? I replied that I was going to pay with a card, the transaction went through and nothing more was sad. I stood in front of her waiting for some kind of direction or response, and she said move to the side. No, please, no thank you. I moved to the side and waited, and waited, and waited, and waited. People who had been served after me Were handed cups of coffee and food and were leaving the store. I asked what had happened to my coffee and was told, it was coming. A coffee with a lid which had not been securely fastened was then plunged down in front of me. I took it with me, and once out on the concourse, took a sip to find the tip was Only taped. My train was about to depart so I didn’t have time to take it back. Dreadful service, appalling coffee, and not somewhere I would return to.

Slowest Pret A Manger in the history of Earth. Honestly in a busy train station where everyone is rushing you’d think they’d get their operation right but it’s absolutely appalling

I never feel the need to leave a review for a popular company, however the staff at Paddington tonight (21:30 Tue 6 Feb) were an absolute joy after a busy day. Spotless venue, much needed positivity and great food. Thanks guys!!

Filter coffee has been 'back soon' for about two months and all other coffees are an eye watering £4. Food is just better than train food.

For some reason kicked out an hour before closing.

They no longer hand out cutlery/napkins at the till. Prices keep going up. Food still good

Incredibly rude staff. I asked if all the hot food was out on a day which was -3 and they said yes only to put loads of hot food out 10 minutes later. Then they outright ignored me and wouldn't look me in the eye.

Just wanted a decent coffee to start the day. The flat white coffee was a JOKE. No flavour and it looked more like a cappuccino with loads of froth. Staff courteous and service was extra fast but what a disappointment. Mental note - Pret = rubbish coffee

Didn't take my order at 17:48. Ridiculous.

Every time i come here Im so disappointed with all the team. No smile. No thanks. I don’t expect much but when you feel like a burden especially when you are paying for for something you’ve ordered. Worse pret! Been a few times and never met anyone one nice so rude

Very disappointing. The Manager was unprofessional, rude and unhelpful when I asked for aid in finding my lost property. This store had extremely bad customer service.

Pret, in general, used to be good in the distant past, but now it is simply overpriced and the coffee tasteless. There are many other better choices in the area

I came to this pret for my usual pick me up. The gentleman who served me was nice and polite but the young lady who made my drink must be new. She was not professional answering 'what' to her colleague who called her to make the drink, then talking to him while making the drink...... And on too of that it wasn't made well. Do better......

They honestly tried to charge me for a full tea when I just asked for some hot water (with other purchases and no one else in there). Crazy petty…. (Got it from the nice people at Upper Crust instead).

Great foods and coffee with reasonable price And this place made me nice memories a lot either I miss this Pret so much Thanks :)

Staff are utterly careless, unfortunately.

The server I had was very efficient and courteous. The staff were friendly.

Pret located near the toilets in Paddington station. Latte was good, quick service. They also have breakfast, lunch and good selection of hot and cold drink options too.

Dine in or eat on the run. Fresh foods ready to go, sandwiches, yogurt, tastiest with excellent coffee. Many locations located near public transport if you are on the go

The juices are disgusting and overpriced.

Rude ignorant staff who haven't got a clue

Wrong location on Google maps - please fix this!

Prett paddington is horrible. Service is trash wont ever go there. Needs new staff snd new management. They cant even serve a coffee in under 15min when its empty. Trash

Great staff, manage the busy times really well and a friendly manager

Great ambiance, only a couple of mins walk from Paddington station, just next to nice river walk. A good place to grab quick breakfast.

Pret is great but the location of this Pret is incorrect

Fast, fresh and good breakfast. Always fresh baguette and strong coffee. I recommend

Not all cold/cool drinks are available Service is good Lots of snacks/Breakfast options available ( as I have experienced) Fine option for grab &go within the station Restroom is next to it.

Delicious coffee, delicious snacks. Maybe it's just that there are a lot of people and that's why it's not very cozy... But if you want to have a quick snack or drink a coffee - it's not bad at all...

Small and slightly limited in choices

Cold coffee,to late to come back because my train as to leave

Great shop, love the atmosphere

Great food and best Customer Services. Thank you Solange Fernández for your excellent customer services and kindness. You are a great asset to the company and definitely deserve a pay rise.

Great polite and friendly staff!

I only wish they had more low-sugar low-carb options.

Very well organised place and staff is really good

Pret in Paddington station / Whilst buying other items , I asked for a cup of water for my very thirsty dog , the lady said yes of course , and got me one. The manager overheard and chastised her in front of me,telling her she should not give out cups ! I felt so sorry I got her into trouble , I told the manager it was my fault , he said it was fine , well it wasn’t fine or he wouldn’t have made a big deal about it.I left the water there . I asked instead at Nero when I was getting a coffee where they could not have been nicer , such a grumpy manager who has no people skills , do not tell off your staff in front of customers!

Fresh and tasty food with a smile! Just wanted to say thank you to the person who served me on Sunday morning they didn’t know this but I was buying breakfast for my family staying with our daughter in ICU at St Mary’s hospital. They were very helpful and kindly gave a pastry on the house. Have always loved Pret for food but the customer service is also on point!

Why is the bin sealed up with a sign that they “can’t provide a bin at this branch”? Is this for the same reason so many reviews of Pret branches mention an “out of order” toilet for months on end?

Tried the main Pret at platform 12 this morning but they were out of the hot food I wanted, so I went across to the check out the other one I never visit, and they still had some. (Both branches seemed overflowing with Tuna melt toasties, which apparently no-one wants.) Service is a bit impersonal but the food and coffee are good, and you don't have to wait too long, which is what counts.

Not the friendliest location but drinks and food is what you expect

This particular store uses ingredients which are well past their best. Brought an avo wrap today 21st Dec at Paddington Train Station store, opened at Regents Park for my lunch and found black avocado which tasted rank, chucked away. Complained (politely at store) but told by the manager no refund as I hadn't taken photos! Even though I had proof of payment. Don't feel confident using this store in future.

In London they have London eye and Pret😏 If you visit London, you must eat what is in the picture or not consider that you have visited it

Standard pret, in a busy train station, staff were friendly and food was as expected

In London, this is the number one place to have a healthy snack, drink a delicious coffee with pastries, take away sliced ​​or whole fruit, yogurt or a sandwich, and drinks. All food is packaged in portions, which is no less important and the portion is not too much and not too little! You don't overpay and you don't leave food. An incredible set of spinach and two boiled eggs is so simple and so apt for a person who does not have access to a stove in the city. The price tag already has "bju", which adds even more to my attachment to your establishment. You understand what the consumer wants and do part of the work for him/her. Very nice review and thank you very much! The service in your network is just as impeccable, friendly staff, in my case they will give advice, offer, very friendly, patient with a client who is not yet familiar with the assortment.

Really friendly staff and drinks were made quickly. Lovely vibe in the shop with Xmas music and smiley staff.

El café no sabe a nada y la leche tampoco. Es barato pero la comida deja que desear. Si lo comes fuera sale a mejor precio. Para salir de apuro viene bien. Los bocatas mucho lirili y poco lerele.

Expensive compared to other pret's

Wife ordered a gingerbread latte which came without whipped cream. When asking the staff upon realising this the answer was “we ran out, but just go to the shop and buy one and we will put it”. Interesting answer. Imagine if Burger King sells you a cheeseburger, doesn’t put cheese and then just tells you go to buy some and they will put it. Understandable you can run out stuff but advise your customers up front or YOU just go buy something in a shop as emergency, or just don’t sell something you can’t deliver on. Staff’s attitude is what bothered me here, just no need, use your heads folks.

Vegan food i got from here was very tasty and juicy.

Poor service bit the food is always great.

It's Pret. Prices go up constantly but can use subscription. Of the two in Paddington, this is the quieter of them.

Not much to report. Does what it says on the tin. Lovely staff but can get a bit too busy at times. Also can be annoying that they don't always have smoothies.

Looooove my discounts on anything and everything !! (Perks of being a railway (key) worker ) Never without my coffee !! Thank you to the amazing team who knows my order by heart now 🤣❤️

Here is the best and fastest economic option.. Prices are affordable, quality is good, and service is fast in all branches.

Very friendly and polite staff. Thank you

Amazing place to get coffee even at night!

The coffee is delicious. Wide variety of sandwiches

More than year ago I came here and I’m so happy because the people who work here all without exception great lovely people. If any litle mistake came up they sorting quickly politely. I jst love them❤️❤️❤️❤️❤️❤️❤️❤️

Coffee wasn't very good at all, staff were a bit confused and queue wasn't managed very well. Great selection of food and snacks though.

Understaffed and very long queues, annoying as I have a subscription. Seems to be the case with all Prets these days.

Good service and prompt, sandwich should be 20 p less.

Quite a tiny Pret a Manger with your usual Pret a Manger experience, lying inside the train station's building. It was fairly clean and there were still sitting spaces despite a decent traffic going through it.

Fine Pret, perfect for Paddington as small and very good efficient staff. Not much sacrifice of usual quality either.

Convenient, coffee and food... Can't complain as all boxes have been ticked! ❤️

Waited for a hot chocolate with alternative milk for 8 minutes to get just a usual hot chocolate. And then waiting for another 5 min for them to remake it. Ridiculous.

A Chinese lady take my great smile

Great service very friendly and helpful.

Kind and compassionate, Amran was nothing short of professional! One of my best pret experiences and I’m looking forward to coming back soon! Thank you again 🙏🏻

Possibly the most chaotic pret ever! Absolutely no organisational skills from the staff. Customers confused, all standing yiu ogether in a clump. It should be better than this. Other peers mbanage.

Very kind staff! Inside the station Very well stocked even if close to closing

Friendly staff and brista!! Delicious food and coffee!!

Generally always busy but the service is quick

Worst pret I have ever used they are so slow and staff are miserable. If your cutting it fine to get a train from this station avoid this place. The staff serve about twenty customers at once and then there are just loads of people waiting and confusion with orders. Useless.

The service was terrible, The staff were so rude

Number 1 shop in London. The barista at PLAT 1 is a proper lad. I think his name was Micheal or Miguel or something like that. He made me an extra extra hot coconut cappuccino (3/4, no chocolate on top). It may have been me, but i felt a real connection. I live in Dubai so wont be back for a bit. Hopefully my habibi will still be there. Very good food as well.

I am generally a big fan of Pret and will always head there first when out and about in other cities. However, this was the most miserable Pret I have ever been to and will definitely avoid it next time I am in London. No greeting from the staff when my turn came, just a cold stare. When I asked if I could have milk, she just replied "What?" No "here you are", "please", "thank you" ? I think some very basic training is necessary at this store to cover basics like 1. Greet your customers. 2. Be polite. if you want your customers to return that is!

Service good, drink good, music too loud!

Got 6 mins to board the train, got served at once, which is usually the case- the customer service in this pret always try hard not to keep customers waiting. Hot drinks are also decent. My sensitive stomach loved & thanks for the fresh & lovely chicken salad <3 I can see I left 5 stars 7 months ago, so I may only add pictures this time. Thank you for keeping your standards high!

A great branch with a good team. Really friendly staff and their drinks are made well compared to other branch that I have been to.

Service was fine. Small branch. Limited product range.

Unfortunately another pret where they don’t do any iced drinks. Other than that they were nice and all! but still i left empty handed - there should be a way to know this before turning up to the cashier imo.

There is always a long queue and the service is super slow

I do like the food at Pret, so it is my go to place for food on the fly. This place is convenient for me to grab food before boarding a train. I have yet to have a bad experience. They generally have what I want except during busy periods or where there are multiple train delays. A little pricey, but much better than what you get on the train.

I normally love a good Pret. They are my go to for coffee before I travel by train. Unfortunately the Pret on platform one at Paddington should be avoided if you plan to get a coffee before boarding. After waiting over 10 mins for a standard Cappuccino I was forced to leave it so I did not miss my train. Granted it was busy and plenty customers were waiting for their orders, but as the staff had no visible system for handing out drinks on a first come first served basis, those shouting loudest where getting their orders first. That's one coffee you owe me Pret! Oh, to add insult to injury, no hot breakfast options available either. Unacceptable for a Pret that opened an hour before my visit. And good luck finding anything vegan for breakfast other that fruit.

Fast and friendly staff i work near the shop and i go there regularly 🥰

Empty place, just serving take away.

Not very professional employees, at least some of them

Excellent extra hot extra shot extra mocha.

I'm a huge fan of Pret and now whatwith the drinks offer, it's been my go-to place for food and beverages whilst working. There are 2 Prets at Paddington - unfortunately both don't do cold drinks such as smoothies or frappes, that's unfortunate but bearable. What is not acceptable is being rudely treated by a member of staff at this Platform 1 branch who enjoyed the little power he had.

Love this place Friendly staff Wish they'd bring back the breakfast muffin purely for my own selfish pleasure

Packed and only 1 person making drinks in rush hours isn't ideal in the current pandemic

The service was terrible, since when does a flat white comes with 1 shot and his the same price as a latte? When I asked for a weak flat white the girl on the coffee machine gave me a nasty look, it makes me feel very uncomfortable. I work in the same industry and I would never ever do that to a customer. Also a flat white is 2 shot not just 1, especially if the price is the same as a latte that is bigger.... makes totally no sense. Now I tried the drink and it taste really bad, my friend's coffee too. It taste like the milk is off 🤢🤮 very disappointing service.

I love Prets in general, but I don't know what's wrong with this one in particular. Had a bacon / chicken sandwich that came as pure bread, one slice of bacon and one slice of chicken 🙄 so annoying

Really disgusting coffee. I'm actually happy it was so small.

It's in paddington station! Hidden away.