McDonald's in City of London, Westminster

Very busy mcdonalds, best to order ahead.. however can be confusing as mcd app will say correct order number but email does not! Homeless people wander in and ask for money and pick at leftover food. Difficult to find any seating at peak times.

Every normal restaurant is faster

Chicken was really tasty, but they didn't gave me any sauce out of 2 I ordered...

staff manager miserable looked tired rude and unhelpful towards disabled adults I was unable to use disabled toilets spoken to with disrespect will making a complaint to Finchley head office. ..

problems with app gave me the hump.

Very busy, which means very dirty and people passed out sleeping in the seating areas

Considering the crowd, very fast service.

Big Mcdonalds, more or less clean and fast. I would give 4stars but the double cheese had cheese bot slices in one level.

Very good experience with doing order in till special thanks to AMIT

Manager was very rude to me . Very unprofessional person who shouldn't be in charge of this branch.

The McDonald's at 155 Victoria St has some of the best food I've had at any McDonald's, but the experience comes with its challenges. We sat downstairs and ordered to the table, and I have to say, the Philly cheeseburger was absolutely delicious—probably the best I've ever had at a McDonald's! However, getting to that point felt like a bit of a quest. Outside, the area was rough, with a group of people asking for pound coins right at the doorway. You had to navigate past them carefully, almost as if on a mission to reach the food safely. It was uncomfortable, but when we left, they had all moved on, so at least the exit was smoother. Once inside, the upstairs felt run down and not very welcoming, but the downstairs seating area was much nicer—though it’s quite a few stairs to travel down, which might be inconvenient for some. Overall, 3 stars—the food was great, but the rough surroundings and atmosphere made it hard to fully enjoy the experience.

If your eatting fast food u gotta try a mcdonalds when abroad

Bad service drink dropped everywhere and especially rude drivers.

The delivery man was late and asked me to come out to meet him because he couldn’t find the address. I had to leave my apartment and walk around outside to find him, my food was cold and inedible

It was before 5 but they seemed incapable of dealing with the customers and orders, with a big backlog of boxed up burgers going cold waiting for counter staff to bag them.uo, incorrect orders and people waiting up to 30 mins for food that often wrong or cold.

Ignore the 1 star, that's just to comment. Lots of folk dissing the homeless that use this place. Get a life, they are HUMAN just like yourself.. Do you know why they are homeless ? Have you ever experienced been in that situation yourself ?

Always busy, their hot chocolate machine constantly out of order for months, uncaring staff, always full of undesirable people

Again no hash brown and wrong meal

It's unfortunate that this outlet becomes a little messy late into the night. We were there around 12.30am, and was honestly surprised to find a security person standing by the entrance (not that it mattered, but it sets the tone). To then be faced with a long queue, which took quite a while, and a slightly flustered team, I think there's scope to improve operational rigor. That all said, McSpicy that I got was a little over-fried; patty was not juicy like it's supposed to be. Mcnuggets were a little dry too. Not a satisfying supper meal unfortunately.

bad drivers spills my drinks every time

8 o'clock in the morning, only 3 employees behind the counter, the slowest McDonald's in London for sure . I waited for a coffee for 15 minutes.

Long waiting times, sometimes orders are forgotten.

I told multiple employees that my order was not showing on the screens even after 20 minutes of waiting. Noone cared - never got the food.

I'm simply writing the review for the record, it's a McDonald's, what do you expect? A good point is that you can order for the machines and that way you don't get tangled and you can calmly see what they have

Driver got lost and can’t speak English on the phone at all

Good place for breakfast near victoria station

The downstairs hall is closed for incomprehensible reasons. The upstairs hall is full, there are no free seats. The food was served very late and was cold

i’m very unhappy as they missed the SYRUP FROM MY ORDER and i specifically asked for no bacon and they added bacon to my wrap????

Food cold and way too much salt on chips

I dont know if the staff was having a bad day, but some of the worse service we have experienced at McDonalds.

I had to go get the McDonald’s myself, the delivery person accepted it and said it was delivered when it was in fact not. I have photographic proof with time stamps of me collecting my food. Immediately give me a partial refund for wasting my time.

Bacon was missing from breakfast roll, just egg, sausage and cheese. Still tasty,but less than what i was charged for. App did not update beyond preparing your order so no tracker, no arrival time. Fortunately driver called to say they were outside.

Stone cold food is becoming a regular thing in this McDonald’s

guy was on a motorbike and still took longer than the time said also my drinks was spilt everywhere also can't peel the monopoly stickers off cause off how much my drinks have spilt never had to complain normally with Victoria but today I'm not happy

Not sure if something is happening at this store now but the food was hot and now it's cold again.

Missing so many of my items in which at the time of me ordering everything was available,

Everything is OK except that homeless people come to the tables.

Disgusting ! Toilets are not working. Madam threw me a tray with food on the table. Awful service !!!

It is what it is. Had hoped they still did 'breakfast trays", as I remembered it. But that's probably from 20 years ago. But this was fine, The hash browns (as I remember them), better than the bap. I was hungry. Really friendly service bringing the food to the table, checking I had all I needed ... The End.

Good burger. Missing salt, ketchup and napkin in the take away package

This McDonalds and leciester square one is the only McDonalds I like in London Food was piping hot and delicious the chips were salty burger tasted succulent just how I like it

Great delivery service, food was decent but missing 2/3 of the nuggets in my deal & drinks being split everywhere wasn’t ideal but that can’t be helped. 👍

Very busy but service was great

SHOCKINH ALL SHOCKINH BEHAVIOUR SHOCKING TREATMENT OF CUSTOMERS manger was extremely rude yelled at customers stole my money and refused a refund

The prices here are rather cheap for London!

Fast, and friendly for late night service 😁 Most importantly, the order was correct. Thank you !

Review for Victoria branch of McDonalds Food was the usual as with any other branch. On this occasion that we visited we were gonna have breakfast. I was in urgent need to pee. So I went to the only available toilet which is the disabled toilet where someone has just come out. As I was about to grab the door, there was this man in black shirt and pants (assuming security personnel) who put his hand on the door and said "For customers only." and I replied, "Yes I am a customer." He replied further, "You have to buy first." I thought this was ridiculous. Cause what if the customer urgently needs it? Not sure if he was being a bit discriminatory because I am Asian and currently had a deep tan as I just came from Cornwall from Holiday. But he wouldn't budge. I verbalised "This is ridiculous." whilst starting my order on the McDonalds app. When he saw that I was starting to order (whilst my face was fuming with frustration), he then said "Okay, okay, come." This is just not right customer service. Maybe if it was extremely crowded and you'd prioritise customers from just toilet users. But on this occasion, it was 7.30am and there wasn't much people. No one was using the toilet. It just wasn't right. He needs to be more considerate. In fact this could backfire. If people came in to use the toilet then they would be tempted to order food and drinks. But if you stop them on the first instance, then that would just make them go somewhere else instead. The branch was clean and the food prep staff and cashier were quick and polite to be fair. It's just this security guy who seemed to enjoy his "authority".

I placed my order and it said delivery by 1700 it did not appear on the tracking but it was 1745 and the food was cold

Lack of flavour in both the burger and the chips.

Awful! Got my order wrong three times and after the forth attempt I just gave up and left. Forgot half my order and I got tired of waiting 20+ minutes to speak to someone. Don’t bother

Best McDonald's I ever ate at better then the ones in Vancouver BC.

Always busy but they are quite fast and efficient

Order never arrived, made me wait over an hour for nothing, waste of time

Rude customer service, wasn‘t answering my questions, ignored my greeting and generally just seemed really unkind.

Asked for extra mustard in the burger and barely had any sauce in the in it at all, Chips tasted dry and barely had any salt on them, Coke was watery not the best

Drink was flat , no ice and leaked everywhere.. no salt on fries, many black fries, cold food, no napkin, no sauce, no straw. a complete lack of care for customers satisfaction and focus only on profit. Very disappointed.

Didn’t deliver all ordered items.

Very quick service, original time of delivery was changed but being a Saturday night I understood that the provider would be busy and once out the delivery was really quick. Polite delivery guy, no issues with finding what can be a tricky address.

The order was cold and the drinks had spilled. A partial refund was made but is not enough.

If I could give zero I would. This particular store needs to wake up, I ordered via Uber eats and this was the third time they had got my order wrong over the past couple months and so I went to the store with all the items and explained this to the shift manager as I am sick to death of this store messing mine and god knows how many kther people's orders up. When I was there I could see immediately why they are messing the orders up, the people on the front are in desperate need of training and to be honest motivation as well. This place has fallen a long way, I briefly worked here in 2010 and it was 100000 times better. Whoever owns this franchise needs to wake up to the complex issues this place faces.

The cleanest McDonald's restaurant.

A McDonald's I regularly go to when visiting London. It's pretty fast service and the food is of good quality. Plenty of seating too.

McDonald’s in London are weird. Slow people, slow serving, nothing special for high price. For this price you can have much better food in London.

Chicken nuggets where cold . No sauces were delivered. And half a portion of fries arrived

For Brazilians, the same price as Brazil and the same taste. A good option for those who want to get away from the typical options.

Unclean chairs and tables. Limited seating.

Driver did not understand English and he was lost so I had to go out and collect the order.

There are a lot of people... seats are expensive. We were in the lobby so we ate in the draft... otherwise, nothing to say about the service and it's still McDonald's.

Driver spilt drinks all over the food. Took ages to deliver the food and was tracking him on the app and saw he was stopped somewhere for 10 minutes making our food cold. We are too far away to go there so had to order but will not order again as they are careless

Took an hour to get my food. By the time I got the food it was ice cold. Staff are absolutely rude. A restaurant that are ment to pride themselves on customer service and speed, failed at both.

I didnt get all my food 1 fries missing.

Extremely kind and hardworking staff. The food was good as well and there's a plenty of space to sit in the basement.

My order did not arrived and on the system it was showing delivered. This is incorrect!

It was very crowded at midnight and place was not clean enough

Missing drink and stone cold chips

Food is full cold chips dead and no ketchup no salt in the chips very poor quality of food

the food was cold and late however the delivery driver was lovely

Now, with all the Uber drivers, you can not call this place fast food. 🤣🤣 it's lime waiting for food in a proper restaurant

Quite crowded at certain times. Food was okey. Service was really fast.

Service was slow. But i was there at night, so i guess thats fine. But there were many homeless people making my gf scared

took neally 40 minutes for my order to arrive. the dips were wrong and the large milkshake was only half filled

where is my order. is HAS NOT been delivered

My driver turned up late and marked food delivered before he arrived. The drink was spilled in the bag and the food was now cold after the driver spent 20 minutes in another location

This is ridiculous! Once again my order is wrong. Never again!

Quite busy place but orders came relatively quick

Food was good Staff's were nice and very friendly. Atmosphere abit busy

Food was delivered cold and no fries cold drinks in with food

Brilliant, good service, fast pace, clean and friendly service.

Food and delivery good but asked for ketchup and sweet and sour dip and go 2 barbecue instead

Soooo slow! 20 minutes to get a meal is not fast food. Music too loud too.

I buy the chicken select and they didn’t get me the mayo sauce then I went to ask and they say they don’t have the mayo after ask 4 people of the staff. They went to double check my order to get me the mayo

Delicious and inexpensive salads

Fast delivery and easy to use self service machines

Upset about one egg McMuffin and a smarties McFlurry

Ordered food today totalling £8.59 at 14.10 order number 70 , was left on side going cold while they kept making mistakes with drinks, refused to exchange for hot food , said I was shouting and horrible rude manager even it was there mistake serving cold food . Food was left with no exchange or refund, totally unacceptable behaviour taking my money for food and service i did not receive, this has happened on many occasions with wrong food and stone cold. Avoid this brunch of McDonald at all cost……😡

Diabolical service, order took more than 20 mins, no update whilst waiting and the just grunted at me when giving me my food, not even as much as a "sorry for the wait" as a result the food was luke warm to cold very dissapointing

Supposed to be fast food, but I had to wait 20 mins.

I ordered a double cheese burger and received a single. Food was also cold.

Food is as expected but the service is slow and waiting is unpleasant due to the number of crackheads that sit inside

Saw a bunch of homeless people just shoplift.