Mcdonald's Restaurants in Tameside

Dear Manager,** I am writing to express my utter disgust and disappointment following a deeply distressing incident at your McDonald’s branch on Snipe Way, Ashton-Under-Lyne. On 20-05-2025 I purchased a portion of fries for my **3-year-old daughter**, only to discover a **human hair embedded in the food** as she began eating. This is not only revolting but a blatant violation of basic hygiene standards and food safety regulations. As a parent, I am appalled that a global brand like McDonald’s would serve food contaminated with such negligence, especially to young children. This incident has left my daughter distressed and has shattered my trust in your establishment. Hair in food is inexcusable and poses serious health risks—it is clear your staff failed to adhere to even the most fundamental hygiene protocols. I demand: A detailed explanation of how this occurred and what immediate corrective actions will be taken. Assurance that your kitchen practices will be rigorously reviewed to prevent such violations in the future. This is a serious breach of the Food Safety Act 1990, and I will not hesitate to escalate this matter to the local Environmental Health Authority if your response is unsatisfactory. I expect a written apology and confirmation of your remedial actions within **5 working days**. The lack of care shown here is unacceptable. You have endangered a child’s well-being and disregarded customer trust. I trust you will treat this complaint with the urgency and gravity it demands.

Wow, the female cleaning fron Failsworth area was super friendly she kept the mc donalds, so clean a credit to her employers

Very busy but the workers are quick

The franchises have eroded the standards drastically. The service that macdonalds provided and prided itself on has gone. After 57 years of eating the stuff, I'm now looking for somewhere else.

Missing items! but the items we received was still hot and tasty

Food wasn’t correct, meals also cold! Imagine having a Big Mac with no sauce and ordering selects and then not turning up. Very disappointed as staff clearly can’t read an order and meet customer’s standards

Embarrassing that this store can never follow simple orders. I’m done now with McDonald’s, can’t wait for that Burger King behind to open

Ridiculous, absolutely ridiculous Me and my friend came in and ordered two happy meals(we wanted the toys) and two hamburgers When the food came there were no chicken nuggets in both only hamburgers We went and complained so we could get our meal, but when we turned around to return to the table we watched as the manager went up to our table and took the food and binned it This was absolutely disgusting behaviour I expect a refund as we were no where near finished eating

A lot of my order didn’t make it through my door

Food was fresh and hot. My only issue was I didn't get napkins when going through the drive through.

Delivery driver couldn’t be bothered to get out car lazy as

For the 3rd time running the 4 dips were omitted from our 20 Chicken nugget share box. As these are part of the meal it would be appreciated if staff would include them in the order.

A young person called ash served me and was really kind super professional just over all an absolute icon! He deserves a pay rise lol x but he was just so amazing and just made my day!

Not sure you can tag atmospheric conditions in McD’s. These boys were happy with their adult happy meals 😝 CT

Ordered for the kids for the Minecraft and didn’t get the toy paid extra than we normally do to get them as well what a joke!

I don't mind waiting if the food is still warm. It was stone cold.

Absolute shambles of a restaurant. This place puts you off McDonalds food because the inside and Drive through service is appalling. My last 4 orders were wrong. I drove through and ordered 2 Banana Milkshakes, when I got home 1 was Vanilla - 2 items and they couldn’t get that right. The staff are so preoccupied with servicing the Food delivery guys, In store and Drive though Customers get a poor service - and the wrong food. 7 months on and the place is no different. I visited it again last weekend naively hoping for some improvement but sadly, it’s still the worst fast food place I have ever been too.

Avoid!!! Got food poisoning!! >:(

food is cold, driver was at McDonald's for ages before elecaijg

Used the drive through. Very quick and pleasant service.

2 items missing. Something always missing I should learn not to order from here

Ordered a burger to take away... half a bun!

No toy as requested, very upset child.

Delivery driver great, McDonalds on the other hand rubbish always seem to have a issues

Can't go wrong here, standard McDonald's

freezing cold food and the fish fillet was so tiny

food absolutely freezing and tastes awful

food was freezing and had coke all over it

Food was cold and never got a straw with my drink

The food was obviously great, but they took long and it was dirty.

I recently visited this location and was pleased with the efficient service. The restaurant was comfortably uncrowded, making for a relaxing atmosphere. My order was prepared and delivered to me remarkably fast. The quick service allowed me to enjoy my meal and get back to my day without delay. I appreciate the staff's dedication to providing a positive dining experience.

pepsi is broke ale items is wet and Mcflury missing.

The staff are so friendly at this mcdonald's and always keeping on top with the cleaning. My food arrived quickly and was actually hot. Has indoor and outdoor seating. Children's crayons and activity packs. Toilets including an accessible one. Main issue is location if you're a pedestrian. It's quite difficult to navigate the roads and you have too walk through the entrance of the drive through to get inside.

This is the worse customer service I think I’ve ever had 🤣🤣🤣it was shocking to say the least. Had my food come with the wrong order so the guy kindly went back t fetch the right one and I rang the restaurant to ensure they would correct it and then they still sent out the wrong food.we requested a refund the the app and it said we had to take a photo of the receipt which they had took off the bag 🤣We rang the restaurant and when we began to say it was a customer complaint they hung the phone up so we kept ring thru till “mathew” came on the phone who is a manger who was so rude n basically told us they was nothing they could do n he didn’t know why the receipt had been taken off 🤣🤣honestly I understand that’s it’s late but come on love it’s ur job

Good was actually still hot which was a nice surprise as normally when you order McDonald’s food delivery it’s cold

order never arrived i had to drive to restaurant and pick it up this unacceptable and I wpuod like refund asap

What’s the point in a delivery code if they don’t ask for it order showing as delivered but we have NOT had anything over £30 wasted and hungry kids

wasn't happy I asked for no egg and they put egg on

My order has been marked as delivered but it was never delivered and I’ve been waiting for it for a while. Very poor treatment and as a disabled person I am very disappointed

Got a single cheeseburger, ordered a double. Other burger had some things removed but got a normal version. Typical level of service from this place

Very slow service from the drivethru

It wasn't the drivers fault. He followed the Sat Nav and it taken him to the other end of West View. He did apologise, The food was still great.

the food was cold and not very nice

Food was stone cold we don’t pay for a service to get cold food

Freezing cold and missing items!

It was not delivered to me so someone got a free breakfast

fast delivery, YUMMY and polite delivery driver

no drinks as was split all over the food. food inedible.

Fries was cold and I only got 1 curry sauce I ask for two

Only delivered drinks no food phoned the store to be told the food is still there in the bag

cold food lucky I like my shots hot or cold

Missing food as usual wasted time and money my child is left without her meal as usual

Food came drenched in coke, and wasn’t even my order

Half my order was missing so we had to share 3 meals between 4 of us with no drinks and as I have to wait to see if you approve my refund couldn’t afford to get the kids a tea they would eat so half of what they ended up with went in the bin as they don’t like what we ordered for ourselves this is NOT the first time this had happened and last time I didn’t even get a refund!!!

my food was freezing cold was not edible

Had to go and collect it ourselves as no driver would pick it up that is bad customer service

yet again no ketchups for the kids happy meals so they hardly ate any of it. thanks!

I didn’t get the apple pie I paid for AGAIN

burger was burnt didn't enjoy at all

Chips were stone cold had to throw them and had to warm up the nuggets and burger just to eat it , EVERYTHING cold

One of the best McDonald’s in Manchester. You don’t expect much from McDonald’s, in fact, recently most of them have been awful. However, I attended this one during the lunch time rush last Saturday and despite being very busy, the member of staff on the drive through was very pleasant and the food came within 5 mins of ordering. Oh and it was actually pretty tasty, given what it is.

17 quid worth of stuff missing. not acceptable when spending 60 quid. not happy i dont know why i keep ordering from here

Perfect spot 👌 wonderful burgers of all time and all age's. Love it to the max

WHY CAN YOU BOT PUT SAUCES IN THE BAG???? I JUST DONT UNDERSTAND WHY ITS SO HARD!!!!!!

time got pushed forward twice driver was briving round in circles and the food was cold when it arrived

Missing mc chicken sandwich part of double burger deal didnt have option to request refund of 1 burger

Completely dirty and grimy, Iraq is cleaner than this place. The toilets must have never seen a cleaner neither.

waited a long time for a very simple order and they delivered the wrong one. ordered and paid for 3 meals, but only received 1

I ordered plain double cheeseburger came with onions and can’t eat onions meaning it’s now not edible as Would have to be re made. No dippers / no sauces! Only ketchup and salsa which I didn’t even ask for - always the same

Just a really good person Thankyou

My order was wrong as I ordered a cheese share box, I was given a chicken share box

drive through eas packed and limited staff to run

Avoid like the plague. Awful. The stagg working here must really have life. If they had to get a job in the real world and needed a reference, there isn't a chance they would get a decent job anywhere else. The food is sloppy, they can't remember to add in items fir simply orders. If you don't like your job just leave. People pay for a service. This place is the lowest of the low

really slow service 😒 over 10 mins waiting , as usual delivery drivers seemed to be getting priority

Drinks had spilt in the bag so had half cups. And the chips were very small portions not as full as previously had

Printers not working and parking seemed a little awkward

Lovely delivery driver, thanks

Again missing items every time I order This time I wrote in the notes and still no sugar or milk for the 4 brews I bought so now they can’t be drank without first going to the shop for milk I did request this in notes

Very clean and friendly. Also the burgers aren't frown into the box.

Everything arrived this time and on time but both burgers - Mcspicy and mccrispy was burnt to a crisp - was rock hard !!

Got given the wrong order and no refund was charged for things I didn’t receive

Food spilt everywhere, it was cold and the drink was empty because it was leaking through the bag

Never thought I’d be making a good review on a McDonalds. This McDonald’s is nowhere near the closest to me but I’ve been ordering it the past few times because the ones closest to me are the worst. I can tell this store actually puts effort into the orders will continue to order from here.

Great service, food delivered quickly and efficiently

The deliver was nice and polite food is good thank you

McDonald's has seriously gone downhill. Staff can't be bothered, food comes out like warm at best and any questions asked are met with disdain. Literally cannot think of any franchise worse.

Fast service and friendly delivery person. Thank you!

Missed half of my order you mongs

Delivered on time but as always from Mc Donald’s the Big Mac was cold

The order says delivered but it’s not been delivered. £50 worth of food, not been seen.

Just received my order and it is freezing cold not happy gone in the bin

Looks like there's kids running the drive thru tonight, swearing and laughing on the coms. Deliberately delayed the order. Very childish service

Unfortunately on a couple of occasions from a couple of branches we haven’t received any fries with our orders good enough to resolve with refund but it just isn’t the same as having your fries or having to re order just the fries, all I can say is please check the orders and get the qc’d before they go out to save on complaints

everything was fine except they missed of the Terry's chocolate orange pie.

the burgers were burnt and half made!!

my order is missing a milkshake

I don’t often come to McDonald’s but it was on todays agenda with my nephew who has autism on 16/12/2024 around 3:30pm, during our trip there was a lady cleaning, wiping tables and sweeping. I didn’t manage to catch her name, she had what I think was black hair and a hat, and a heart of gold, this lady went out of her way to ensure my beautiful nephew had a wonderful time as he’s highly obsessed with the grinch, she helped me buy him a grinch toy from the happy meals and gave him a grinch hat, flag and envelope, this absolutely made his world turn, it was greatly significant to him. We discussed how autism doesn’t define you as a person and all the amazing traits that come with it, we also discussed the beauty of Yankee candles haha. Anyway I’d just like to thank this lady once again for her amazing service and I really hope this review is seen and she is praised for her amazing work that may often go unseen. Thankyou lovely, you made our week!

Can be hit n miss, mainly missing food or long waits

we received not the right amount of chicken meant to be in the box. also medium fries when i paid for large

Not all the items in the order were delivered. AGAIN!