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OpinionsNoteTripAdvisor412.5

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Terrible service,no receipts,no doughnuts,no milkshakes...place was dirty table,female manager threw our order on the counter and stressed. Walked away before we got there zero stars for customer support

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Q9648BDbrianb . 2024-04-09

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Last straw with the MacDonals at the Whirlies in EK. The consistently get the order wrong and for the 3rd time I’ve got home and food is missing. Tried to call their number and it’s marked as out of commission. Totally shambolic operation there and I’m fed up with such shabby service. Getting orders wrong or bits missing way too often. Shocking

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Scott S . 2024-01-21

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Never ever get a delivery from EastKikbride. Our local is the whirlies. Dumped that as order was never right after 5 trys. So went with Queensway . Was worse. More than half the order missing despite the sealed bags. Phoned butvnot interested

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jo d . 2024-01-18

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Beware! They take your money (£15) then don't give a toss!!! We ordered a meal through McDelivery and received a text telling us that an uber delivery had been set up BY THE RESTAURANT. We soon got a message saying it was on its way. Then another saying it was cancelled as the delivery driver could not complete the order. As directed in the text, I contacted McDonald's, Showcase Leisure Park. The male manager there said it was an uber problem and I'd have to contact them. I then tried the uber driver and was denied access because I wasn't calling from a registered phone number on my uber account! That would be because I don't have an uber account!! I wasn't the one who set up the delivery via uber!!!! Back to McDonald's. Another manager (female). Another insistence that I need to contact uber as they have 'no contact with them' once the delivery is en route and don't know why it was cancelled!! I told her there was a tracking number and a phone number she could access. Not interested. She just kept saying to contact uber. So they have my money and, since I have no uber account and this order wouldn't be on it anyway, I can't chase uber for it either! My advice, avoid this McDonald's! At best it's a 'don't care' attitude - terrible customer service! . At worst it's a downright rip off.

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Alison D . 2024-01-07

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placed an order at mcdonalds in dalmarnock /rutherglen waited nearly an hr for driver then waited another hr as driver was at restaurant ,the food came only to find we were short of cheeseburger ,chips and juice amd to add insult to injury the food was cold no apology from driver about what kept him so people avoid this place at all costs !!!!!

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rfc98 . 2022-11-14

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I honestly don’t know why I go back to McDonalds in Toryglen, they never get an order correct. Collected my order, only to find when I got home I was missing a Chicken Legend meal, 2 large chips, a bottle of Tropicana and my hot apple pie. Terrible place for not getting it right first time. Definitely not going back now, I’ve had enough of their incompetence.

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norrielynch . 2022-10-06

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Everything was tasty and hot pleasant guy from uber eats delivery was on time 5 🌟 definitely order again 😃

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Veronkerr . 2022-08-04

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Just out of McDonalds at Parkhead shopping centre..on the window ledges there were flies and ants and the toilets were disgusting 🤢 will definitely not be recommending it to anyone

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maggsiemac . 2022-05-23

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Take away McChicken sandwich meal. Chips and burger were both cold. Not even lukewarm. Worst McDonalds I have ever had!

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SharonKP45 . 2022-04-20

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was served at drive through by female employee who kept going silent making me think there was a technical glitch, so when i said hello i was responded with a snide tone and attitude by this employee and was told "gee me a second" i asked her just to let me know she could hear me and she told me she was not serving me! i infact have a hearing impairment and wear hearing aids so i spoke to who i assume was the assistant manager who apoligised on her behalf, i asked her to apologise and that was also refused. i have complained on behalf of myself but iam complaining to a more senior position because i dont want any other members of the community with or without disabilities to be treated this way by immature cheeky staff.

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boomb647 . 2022-03-09

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I am disgusted with McDonald's burgers now, I got a big Mac and double cheese burger and the difference in the size of the big Mac burger is a disgrace. People are being ripped off. I wish I had seen all the bad press before I ordered. Now the takeaway stores in Glasgow have unplugged their phone's, or let them wring out, and taken them off the hook so it is permanently engaged, because of all the complaints they have been getting. It really is a complete disgrace.

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HumptyDumpty67 . 2022-02-20

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My kids love McDonalds. Great, one opened up in Toryglen, yay! Unfortunately they can't get the order right 75% of the time in the drive through part. I now check the order every time as the amount of times I've got home and had to drive back to get the right items that I ordered is a joke. They don't even offer anything extra even though you're using fuel to go back and the rest of the food is cold. The managers haven't got a clue.

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WillD6944 . 2022-02-19

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Mcdonalds Toryglen 557 Prospecthill Road Glasgow G42 0AE. I visited on Sunday 30.01.2022 and ordered a sausage Mc muffin meal, no egg, no cheese and with a white coffee. I was charged £4.47 as per photo attached. I questioned the price with the cashier at the drivethru and he said it was correct even thou the screen said £3.89. I questioned the price again when collecting my order the girl and the manager said it was correct £4.47 I even said it seems wrong and the app said £3.89 and the screen at the drivethru said £3.89. I was told it was correct and the app occasionally have deals. I noticed I was charged separately for each item and this time went in to complain. Handed over the receipt and was meant by a frosty attitude from the young manager who went away and another manager appeared again not the happiest of people and again no apology. I asked why I was lied to 3 times, twice by staff and the manager to which I was told the manager only looked at the top line of my receipt which shows £0.00 I was refunded the difference but its the principle and the deceit your staff have. They have no customer service skills. It felt as if they come out with any lies just to get rid of customers. There was no help, no one looked into my question correctly and I felt it was my fault its my problem not theirs. It's a disgusting way to run a company and employ staff that are selfish and no consideration to others. Never again oh the CEO has been emailed about the staffs incompetence, lies, couldn't care less attitude.

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I3038APpaulm . 2022-01-31

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Absolutely disgusting . Ordered our meal ,was then asked to park up &wait for order ( at least we thought it would be hot & fresh) .. got home chips were like cold rubber Big Mac cold & quarter pounder cold with nothing on it . WILL NOT BE BACK !

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juliecB2813NY . 2021-08-27

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Ordered 2 quarter pounder meals ice cream first the chips where half cooked but hot the burgers where burnt reheated and cold this was the worse meal I’ve ever had from McDonald’s and my last from this branch the chips are always either over cooked or near raw and not acceptable they just don’t care about the customers as I’ve just been reading other reviews lesson learned beware of this place it poor in every way

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alk496 . 2021-02-21

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I am a workie an was refused entry when did McDonald's have a dress code two sour faced old hags at the door work shy lazy refused entry because these two dont or cant work

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N3756GHstephenm . 2020-08-19

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This McDonald’s is so bad. You have to park up and wait for the most basic of orders. They get orders wrong constantly. The place needs a shake up.

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GG4688 . 2019-11-20

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Food often cold. Always forget sauce. Drive though a shambles. Compared to the efficiency of Bellshill McDonald’s, this is poor.

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lennyholmes . 2019-11-11

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I went there because I think of myself as a fit, strong and healthy person. I got a bat and knocked the owner out and I now run the restaurant. That’s when the IRS bused in (keep in mind it’s been 3 months since I took over) and approached me about 1.) tax fraud 2.) battery and assault 3.) unhygienic kitchen and 4.) escaping prison. I whacked him with a 9mm but don’t worry he lived ;) Please help me pay taxes

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thegamingb2016 . 2019-09-04

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Lo peor de lo peor. Seriamente. Te aparcan para cada pedido, nunca hay comida cocinada. Esta vez pedí 2 comidas felices de pepita y estuve estacionado por 10 minutos. Iv nunca estuvo en esta sucursal y pudo conducir sin estar estacionado. Estoy apurado. . . ve a otra parte. Definitivamente no es comida rápida y lejos de ser conveniente.

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kurtiscawley . 2019-08-12

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Usé este un par de veces recientemente. Muy ocupado, cerca de grandes Asda y otros minoristas. Se ha reformado, pero puede tardar un tiempo en pasar por los servicios automatizados y se alimenta. Lo peor es el estacionamiento y salir, ya que hay que dirigirse a la izquierda hacia el parque de tiendas y dar una vuelta en una rotonda por el tráfico. Buena comida y personal amable.

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Bob50M . 2019-07-16

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Como muchos Mcdonald, esta unidad está ocupada. Tuve una hamburguesa de firma y papas fritas. El café estaba muy lleno de sabor, la hamburguesa y las papas fritas estaban calientes y no sé por qué, ya que el lugar estaba lleno. Me quejé y mi hamburguesa y papas fritas fueron reemplazados sin duda.

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John D . 2018-12-03

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Estábamos de paso y decidimos entrar para almorzar. Hemos tenido algunas experiencias chungas DE MCDONALD'S en el pasado con luke comida caliente remotos juntos pero tengo que decir que este fue un éxito. Siempre pida un barrio pounder y queso deluxe (solía ser en el menú, pero lo quitaron, aunque la mejor hamburguesa jamás! ! ! Normalmente se trata de un) reto para ellos para conseguir este derecho, pero no como lo que debería haber sido y en realidad era muy caliente, lo cual es raro! ) Loúnico negativo fue tarta de manzana de mi marido. Me había convertido la máquina por error y hubiera tomado 10 minutos para que calentar de nuevo optó por el frío.Servicio rápido y amable. Delicioso, comida caliente y opciones de autoservicio. En general, una buena experiencia de McDonalds.

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Mags B . 2018-08-05

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This restaurant has recently been refurbished but have found that there is a long delay in food being served.New self serve ordering facility but doesn’t seem to be working.Was so much better and efficient previously.

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382alistairm . 2017-09-30

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McDonalds almost seems the same across the country although this one seems to be going automatic with only the staff cooking with an abundance of self service points. basic McDonalds fare.

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Donald R . 2017-08-21

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First time we have used to self service order points which were excellent enabling you to customise your order easily. The food was hot and freshly cooked. The restaurant was cleaner than most McDonalds and te staff friendl

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McJameos . 2017-06-23

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Typical McDonalds, too many young staff more interested in talking to each other, service was a bit slow but the tables were clean this time

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stuart w . 2017-06-01

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Paramos aquí después de un viaje de Loch Lomond y entramos y esperamos alrededor de 10 minutos para que nos sirvieran, estaba parado esperando mi comida y chico joven comentarios gritando a un miembro del personal que él sabía, no lo que quiere oír cuando su permanente esperando en la comida.

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G_Inspector . 2017-04-22

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My daughter and I had exactly the same, big Mac meal with diet coke (no ice). Both soon developed sore tummies and spent some time in the loo. Spoke to manager who said she would look into it.

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Ian C . 2017-03-12

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El personal es agradable, limpio y bien distribuida. Puede ser sacada a veces, pero normalmente es posible encontrar una esquina en algún lugar. Esto es realmente ideal para tomar un té o patatas fritas antes del cine (Cineworld justo al lado), o si quieres una hamburguesa o un helado en el camino a casa. Acogedor. . . ;-)).

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IanM814 . 2017-02-19

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I visited this restaurant with my grandson and he was delighted that they had IPADS to play with, a great attention grabber, the food was good and the prices to match.

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john h . 2017-02-10

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next to showcase so very very busy..but this only adds to the terrible experiance you have when visiting this joint,,stick to drive thro..at least you can reheat when you get home

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Jack L . 2016-08-27

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Well it looks fab now refurbished and have the machines were you pick your own order. Food the usual and very clean and staff very helpful

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Carinaellie . 2016-08-23

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Si es pobre, o si el control de stock tienen maquinaria fiable, no sé, pero a menudo me visita la esperanza de tener un batido y un McFlurry, me dijeron que no es sabor disponible o que la máquina se ha desmoronado.

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Craigm J . 2016-08-23

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It's true, the woman are never happy, the men are never happy. Walking in a brown uniform treating the customers like a steamy pile of jobbies. But that doesn't stop us from going.No matter how deformed your chicken mayo may look, you still order it next time you're in.I love Mcdonalds!I will slate it to the ground but I will always return!

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Christopher S . 2016-01-22

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After a heavy night of drinking at Glasgow Celtic corporate followed by some of Scotland's second city centre pubs we order what you may call a McDonald's 'tapas' feast. Basically no set rules just one of everything! Decent.

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thefooddood . 2015-10-09

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Myself and my son where out in town doing our weekly shopping, at our favorite retailers. When my son said he was rather peckish i don't know why we did it but we entered a McDonald Restaurant (If you can really call it a restaurant) The place was covered in graffiti and people me and him genuinely avoid. Their was a stench of artificialness in the air. Probably because the food is artificial! We ordered a simple big mac meal each. We aren't usually the type to go to cheap fast food places but on this day we wanted a change. And that is exactly what we got but not a good one! The meal was inedible. I thought at least we have coke because you can't really ruin that but it tasted like sewage water. Safe to say we left with our appetite satisfied and cramp pains from their garbage food. I pity those people who think that it's a decent place for food for obviously they haven't tried quality real food or just don't know any better.

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John F . 2015-10-04

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Same great McDonalds menu everywhere you go. New refurb has transformed the look and opens till late.

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Kittles30 . 2015-09-01

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Well it's a mcds, what else can you say. Except that this one seems to be a lot cleaner than any other one. Keep up the good work?

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Loveboat12 . 2015-08-09

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Visit here regularly and it's usually very busy. Has a new ordering service which I'm not too sure about yet as it means you can order from terminals set up as you enter the store or at the counter. Then you wait till your order number shows up on a screen to collect your order. ( a bit like waiting in argos) there are now less staff working at the tills and customers now have to wait in 2 different queues. Think I will stick to the drive thru as it's quicker and simpler.

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Margaret S . 2015-08-06

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bog standard mcdonalds what else can you say - good when ur hungover or when your busy and don't have time to make dinenr

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Dannielle G . 2015-08-01

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