Mcdonald's Restaurant in Shropshire

Katsu chicken wrap was correct on receipt and on wrap box but came as a chicken caesar wrap. Food is also cold

Depending on the time and day it is very quiet and service is good.

Always good. Usual summer/bank holiday visitors.

not very happy, been waiting a long time, all my food is too cold to eat, it's stone cold! I would like a refund, terrible service, not happy.

Just pulled in for a happy meal as son just wanted a Minecraft toy and not told when we ordered that they had none left in stock - wouldn't have ordered if I knew!

Food freezing, paid for sauces received none. No straws, bag opened. Really bad service

We ate at this place three times. I think the service attitude and quality is much better than that of McDonald's in other places. Especially the manager. This place shouldn't be rated this low.

I am severely disappointed I ordered the food at 11:30 pm and it then showed up at 1:30 am it was a disgrace

cold chips, missing toys, missing source. always happens. how hard is it? idiots

After waiting over an hour for the food, it arrived cold and missing 3 items!!!!

No cheeseburger,food was cold and took just shy of an hour to get here

You forgot my netherite sauce was props looking forward to it bring it Here okease

delivery kept changing food was cold

missing toy straw and foods cold

Courier's fault. Watched then collect the order and then sit at another restaurant for 20 minutes, then make another delivery first. Ice cream melted, hot food stone cold.

I ordered the big Mac micraft movie meal and no collective figure was put in the bag and it's. not the first time this has happened they may of run out of stock of the collective figure and happy meal toy or they could of just not bothered putting them in at all in the first place and I ordered the chicken nuggets happy meal for my son and ordered the toy but sent the book

the Minecraft meal didn't come with a build a toy

chips were cold, we also didn't receive our collectable figure

Food was cold and item missing

No straw, missing food and missing sauce and food was cold

I came here with my family and ordered 4 chicken and bacon Caesar wraps but 1 of the wraps had no salad/sauce so we informed a member of staff. However he said he was on break and the cleaner who overheard asked us to open the wrap so I started to open it but she started touching the wrap without washing her hands. I told her politely that I am opening it but she forced herself onto the table and opened the wrap herself! This is very unacceptable behaviour as she had only just came out of the toilets and was touching the cleaning cloth seconds before touching my wrap! She then took my wrap and came back with a wrap with the salad and sauce. We still don’t know if she gave us the same wrap and just added the sauce and salad to this wrap or if it is a brand new wrap. Either way I did not like the cleaners behaviour and it really ruined my maccies experience. Also the cleaner mocked me asking if I’ve never been to a maccies before as I was complaining about my wrap! Rude customer service overall. Will not be coming back here!

forgot my fries and chicken mayo

The fries were absolutely stone cold,

ordered for the mindcraft toy but nothing came

Drinks bag was open and Minecraft toys missing , 2 very unhappy kids 😔😔

Missin loads of food and it was really cold really bad service

Missing some of my order and the coke is flat not nice at all shame

Friendly driver, overall tasty food but missing some items

my son wanted these meals for the toys that come with them. and they never arrived.

The staff here are absolutely inept. How difficult is it to look at an order and put ALL the items into a bag and notice that when you fill drinks cups up, whether its leaking too. I doubt leadership up there even care too. I've had the same issues happen so many times. Won't be going there again.

driver very rude my food was cold

Missing ALL the chips on ALL meals and drink was leaking, so only half filled

The food arrived and it was cold and stale and has a lack of taste must be one of the worst maccies orders I have had from this restaurant truly disappointed as was really craving a cheat meal tonight

no straws, no dips, and happy meal included a book instead of a toy as requested.

Wrong food delivered by driver, and driver very unhelpful, rude and dismissive. Drove to McDonald’s and they were extremely helpful, and remembered bagging up our order so it was definitely a driver error. Re-made correct food but quite a frustrating experience.

We had a scrap while we waited and he was a chill ahh guy love that man recommended him

It’s McDonald’s so expect cold to warm food, but this time I actually got everything I ordered and didn’t miss anything.

Food was cold and missing half of the order!!

Absolutely great actually delivers it and found the house

Didn’t get my McFlurry. Food and coffee is cold

still waiting for the rest of of meal to come or refund

How do you guys manage to be min early yet Still send out stone cold food you cook it all in bulk with no quality control whatsoever certain times a day the food is fantastic nothing missing hot on the dot but 99% of the time it’s either 90% of the meal missing or it’s stone cold. There is never any happy medium it’s one extreme or the other shame really because it has true potential to be the beat around as the staff are quite nice just a shame the quality control for the food is so poor.

driver was super nice and friendly. food was ok, warm

Nice big mcdonald's, fairly quick to make orders and the place is clean.

Good for keeping young children busy in front of the tablets for up to an hour while drinking coffee. Hate for though (I don't eat day food)

After thinking about having some Mc Nuggets all-day I haven't been disappointed they were as delicious as always

the delivery driver switched mine and someone else’s food

Everything was stone cold which made it inedible, a waste of £19

not happy app kept changing waiting time it was due at 17-50 drive wasn't very pleasant when I told him and the food was cold this was meant to be treat for my granddaughter and Big Mac was very squashed and bun was hanging off it this isn't the first time it puts me off ordering from McDonald's and fizzy drink was very flat even though it had ice in

correct sauces not delivered, otherwise all perfect

The fries tasted like a mixture of cotton wool and sawdust.

The Mac Donald's oh the whitchurch rd I shrewsbury has been terrible at drive through. Last week I was doing drive through n when I got home,well,I had a big mac meal with one n a half burgers,yes I had half a burger instead of a full one.slapped together,so messy to eat.the fries were cold n I can't stand cold fries. Too many times iv come away disappointed with the service and the food. Goodbye Mc Donald's.!!!!!

Egg inside my wrap was green in the egg whites indicating spoilage, the rest of food was fine

McDonald’s battlefield are an absolute shower of sh*t! EVERY SINGLE order through just eat is 110% guaranteed to be wrong AND cold and you can forget about your straws!! We’ve just waited an 65 mins for 3 ice creams and 3 apple pies, when we got them they were melted and apple pies cold!

No fries for the nuggets meal. One burger from 2 ordered. And no pudding. Shocking

Food was stone cold, driver didn’t know where he was going! 30 minutes late! Really unhappy!! Sort it out!

Ordered from here and they managed to completely miss a whole meal out of my order,I'd expect better service from such a big fast food chain

My french fries with medium meal not delivered

Food cold and arrived 2 hours late

Was 45 mins late and arrives stone cold and wrong itmes

food over hour and half late , when it turned up food was all cold

i never received my order i am extremely angry how us rhis possibke when i gave to give a deluvery code at the door

Big and airy .. spotless clean, happy staff.. the best I've been

Food was freezing and wrong drinks came my 2 year old wanted milkshake and it came as a coke! Had to warm up the cappuccino and then food it was that bad!

food took an hour to get to us and we only live a 1 minute drive from mcdonalds, food was cold and inedible

Food is freezing and a missing meal

delivery perfect, food stong cold

It was great but you forgot to add sauce.Please don’t forget to add the sauce.

Food was stone cold and inedible

my drink was half full spilt over some of my food which made it soggy and cold so I couldn’t eat half of it, and my sauces were missing

Missing drinks an some of food cold

Tonight this branch had to deal with a group of teens causing a disturbance and hurling abuse at the staff. The staff involved handled the situation with great professionalism which should be recognised. NOBODY should have to deal with that level of disrespect whilst just trying to do their job and as mentioned the situation was handled to the very best of their ability.

Absolutely shocking, cold food under cooked chips , and half the chips were missing , avoid this place like the plague

Impressed with how fast it vame and was still hot

food was cold and squashed. not happy 😞

food got here in great time, but all chips were cold, chicken nuggets were cold, burgers were like warm at best

Didn’t include our wrap meal, not very often you actually get what you order from this restaurant. Wouldn’t mind but they charge you the earth for food you get even get. Great to add to your profit margin, not!

Ordered a medium quarter pounder meal and got given a filet o fish meal instead

The Driver was lovely and helped close my door as I had no hands to shut it. Very polite too. McDonald’s though are useless and kept delaying my order which keeps happening when I order.

happy meals were damaged, food was cold

everything was cold whenit arrived

The food was cold. It took quite a long time to be delivered.

Customer service needs to improve rapidly. I hope the manager reads this. Went to McDonalds recently and I stalled my drive whilst giving my order whilst going through the Drive-Thru. I was then greeted with a young girl at the first window who said loudly "hahahaha, you stalled your car". I was so taken aback by what she was saying and how I was greeted. Also, the staff constantly forget to add sauces to your order. I won't be going here again.

I pre ordered the food. for 10:20 2 hours prior and it still turned up late. when it arrived it was stone cold. I haven't had a McDonald's in over a year and this just was a perfect reminder why.

Fast food is fast food, it was clean and tables wiped down quickly. However, the ordering screen did not produce a printed order number. People who had ordered after me served before my standard Big mac meal. This meant extended wait, it was lunch time so I expected a delay. Today, I had a quick breakfast and dropped my wallet. I did not realise until 4 hrs later, needless to say, panick mode. I asked when I returned to Shrewsbury, one of the staff had found it. I must thank the staff from the bottom of my heart.

Food was completely wrong, not what we ordered

Best macccies I've ever been to, cheerful staff and filthy delicious breakfast.

Really annoying when they forget 2 happy meals and I have to pay for a new order and the delivery fee etc

Turned up over 1 hour late 50% of the order was mistiming the rest was stone cold freezing and the McFlurrys was melted completely and like water

Food stone cold- received none of the sauces I payed for. Awful!! The place needs staff that care and/or a good manager!!!

Unfortunately by the time the food had arrived it was cold and soggy, the icecream was more or less melted. The delivery driver was lovely though and did apologise for the wait. Not very often i have a bad maccies and these things do happen sometimes

stone cold... looked like it had been chucked together!!

no hash browns absolutely useless

Fries weren’t very warm and serviettes and straws were missing from bag

Missing items and some of what was received was wrong.

Says delivered but wasnt waited 2 hours for nothing to turn up as there driver probably eaten i !!!!

My order was over an hour and a half! The driver was waiting for 50 minutes at the restaurant for my food the restaurant said that they didn’t have the order. The driver phoned me. I had to speak to the restaurant. They said that they didn’t have the order as it didn’t go through the till so then they had to manually do it for the driver had to wait longer. My food arrived an hour and a half after I ordered it. Was not the delivery driver’s fault. It was the restaurant it was awful. And cold.

Food is absolutely freezing cold

extremely late. food not was warm.

always have 1 or more items missing every single time we order