Mcdonald's Restaurant in York - Phone Number, Reservations, Reviews

Thieves…… I wouldn’t normally complain about McDonalds as it is what it is however tonight I am compelled to do so. Went in at around 11pm - ordered. It was busy so expected it to take a while. After 10 minutes or so I could see my food was on the pass. Continued to wait as drive thru was busy. However 5 mins became 10 and 10 became 15 so I asked when my order might be ready. Server asked what number I was so said 93…..she proceeded to continue with order 96. I asked again if I could have my food and was confronted with THE RUDEST person I have ever encountered in the service industry. Not a what number are you let me check…no just a mouthful of abuse. HORRIBLE. So I left with my food still not in my possession and me £10 down. It’s not the money that bothers it is the complete disregard for me as a customer and the contempt with which I was treated. If you have to drive another couple of miles to the next McDonalds I really would do as this place is TERRIBLE. If negative marks were possible that’s what you’d get.

Disgusting service ordered 2 large lattes with drive through when we pulled away the coffees were not even a quarter full and was lacking milk the coffee.s we’re in drinkable it seems the machine need re filling but the staff wasn’t bothered.there was no que so no excuse this is the 2nd time we have had issues with place we won’t be going there again and I would recommend folks to avoid at all costs

Myself and my wife ordered a BigMac meal and drink. Price was shown as £6.59, but she was charged £13.98 for two meals! Burger wasn't very hot and the portion of chips wasn't even a medium one! When I asked for some serviettes, the Manageress begrudgingly gave us one each! I also didn't care much for her attitude either. In my opinion, vastly overpriced for what was on offer. I'm 68, an OAP and I'm afraid that we won't be returning in a hurry! In fact, I'm going to take this further and contact Trading Standards as service was as poor as the food!

I am absolutely furious with the sheer incompetence of this branch! It's beyond belief how they manage to bungle up your order every single time. These individuals are nothing short of absolute buffoons, consistently proving their lack of basic competency. It's infuriating to witness such a level of ineptitude, rendering this branch entirely useless. I am appalled at the consistent mishandling and mistakes that seem to be a hallmark of their service.

Ordered off my app collected in good time . Took outside to eat in car. Ordered extra patty on mc plant burger, sticker on box. No extra patty on burger took back in to rectify. Back at car veg burger stone cold, could not eat thrown in bin. Coca cola sugar free flat and warm. Absolutely disgusting food today and not the first time here. At least all your food should be HOT.

Went to McDonald's monks cross ordered for the whole family, pulled round to pay and some guy called Alex aka sloth from goonies took our order most of the food was missing cheers kids where crying WILL NOT EAT HERE AGAIN.

Floors are vile, rubbish on every table, bins overflowing, servery looks like D&V waiting to happen. Staff really not interested. Emailed McDonalds customer services to tell them, “thanks here’s two £5 off vouchers when you spend £5. No thank you. The whole place needs closing down for a deep clean. 🤢

Clifton Moor McDonald's you are a disgrace to the brand. Customers cleaning their own tables, rubbish everywhere, cold food and off duty staff stood by the counter playing with their hair where food is being served. I complained about the state of the restaurant to the manager who did nothing to improve the situation. They simply left the front of house cleaner (lady with black curly hair) to try and keep on top of a full restaurant. How disrespectful. The lady could have been the best cleaner in the world and she couldn't have kept up. She was working incredibly hard with no support from her management. (Respect your cleaners, they are one of the most important roles in the restaurant). There is a reason why this restaurant scores so low on trip advisor, its because its lacking leadership, it provides a poor customer experience and their is a lack of caring about the place.

Slow & rude service. They ignore you when stood ready to order & if they do deign to speak to you, the following service is painfully slow. Fast food it certainly is not. No polite, friendly, efficient service here & if you do eventually get served, the food is poor; burned McMuffin & tepid porridge. How do you get things this wrong?

Dreadful. Cold unappetising food. Luke warm chips. No sauce in big mac. Milkshakes off as machine was broken apparently. Staff interaction with customer non existent. Worst mcdonalds I have had visited. AVOID

Went there at 0515 to get breakfast. Went to drive thru and sat there for a few minutes. No one bothered to speak to me so I went into the restaurant and there was only one customer there. So I went to the counter to order. Only one person behind the counter and she looked up at me and then went back to spraying the hot plates. Totally ignored me. So I left as I am not standing there to be ignored. Nearly every time I have been to this place there has been a problem. Suffice to say it will be the last resort for me to go there again.

Horrific place, from the ridiculously long wait in the drive thru to the creature that verbally assaulted my ear drums when I was finally served, no please, no thank, just an utterly rude person, another queue for food of only 6 to 8 cars which took forever, food was literally thrown at me out the window, burger was cold, fries were over cooked but least the cappuccino was good. I’ll drive past this maccies next time I’m in the area & visit somewhere more efficient & professional with staff that can be polite & string syllables together!

Went here today, ordered a chicken legend meal , without lettuce, I reminded the fella that I didnt want lettuce, so he said ' I,l go n tell them , they told me to wait at the 3rd window, which I did , my latte was cold so they made me a hot one , when I got home I had lettuce in my chicken legend , so what was I waiting for, obviously they cudnt be bothered to listen, I also asked for ketchup and the girl said oh we,l give u it after with the meal your waiting for, there was no ketchup either , the service is terrible, I certainly wont be going again

It was terrible I received a banana milkshake with chocolate milkshake at the bottom I can’t believe my eyes this is unbelievable I hope this doesn’t happen to anyone else

sat outside all tables were filthy, had to ask for a cloth to clean ours and ended up wiping them all down. The cloth was clean but disgusting after I had wiped the tables down. the bin was overflowing with rubbish. there was gunge up the sides of the windows which needed cleaning and the floor needed a pressure clean. won`t be going back,

No words for what we have found today. Both Clifton Moor and Leeming Bar Mc Donald needs some serious looking into.

Order placed at 20:05 Order received 20 :40 Has to be the slowest service ever for a quarter cheese meal. Under cooked and cold fries. Clearly the restaurant can not cope. Stop on line orders and/or close the drive through until you get the front of house sorted. The worst McDonald's anywhere by a country mile.

Shocking service today. The restaurant was overflowing. I ordered food at 12.05 pm and it was finally provided at 12.35. The chips were not only cold, but also stale, the drink was half filled with no ice, and the Big Tasty burger was anything but. It spoilt a family trip out. We definitely will not be returning!

Service with a smile. Quick and exactly what we ordered. Place was kept nice and tidy. I made a mistake with my order and the staff were eager to fix it for me without any fuss.

Dirty mcdonalds took 20 minutes to get the order then they ran out of cold drinks even tho we had paid for a large come refused to do anything about it. All the bin where overflowing and sauce all over the tables not been cleaned...

Called at drive through 1030am to buy 2 Milk shakes to cheer My Niece and Nephew up after meal out canceled due to tier 3 enforcement and was my nieces birthday! Sat for 10 mins in drive through que to get to order and was...

Took little one for a birthday treat, very friendly staff and even gave little one free icecream and sang happy birthday which made it special, Same as all the chains reasonably priced and brilliant table service.

I have found over the last few months this McDonalds has gone down hill!! Food is often stale and not very hot. Today though the service was terrible. Sat at the drive threw screen whilst 3 cars drove up and used the other. I reversed...

Tired now of consistently receiving half a portion of fries. When I order medium, it’s half full. Ordered large today, half full. Not just slightly under, literally half. You could put this down to a mistake but it has now happened a few times over...

After a busy day at work. Getting late I decide to call into Mcdonalds Clifton Moor Drive Thru for a bite.. After been asked to wait, 5 minutes past so I pipped my horn. An apology was received I placed a simple order a Regular...

Went to McDonald's Clifton Moor drive through Thur morning just before 11am ordered 2 double sausage and egg breakfast meals with a late drink. It wasn't until i got home and discovered only received single sausage. Today Saturday, i went in to check if id...

I would have given this a “nil” overall rating but the system demands at least one score to be submitted. My husband and I thought we would give Macdonalds a try after a good while since our last visit. We had been to the cinema...

ordered a big tasty and milk shake. big tasty cold and milk shake warm. these are the basics. go to burger king the food is hot.

Not only are the staff extremely slow, but they also seem incapable of placing a piece of cheese properly onto a burger.

We had lunch here today and my wife ordered food on the electronic order board and I went to get a table. Every table was filthy and so much food on the floor beneath the tables it made me want to leave. I ask a...

Hardly any customers in, had to wait 15 mins, chips were saggy & cold, burge the same, had a couple of chips & bites of burger the same, asked for money back, after being ignored for a wile I got it back, a steady flow...

The food was just terrible so cold , the staff were more concerned with the Uba scuba dial a meal delivero drivers than the walk in customers . The staff had the manners of rat caught down a drain. Sorry about that but can’t stress...

Heads up make sure you check your fries when going through the drive through, got our food last night and luckily we only live 3 mins down the road, upon getting home our fries were absolute clap cold- I mean freezing! This isn’t the first...

Provides the usual good quality fast food that McDonald's is well known for. There is decent parking facilities and also tables inside. The self order system works very well and avoids queues at the counter.

Yes, I know it’s ‘just a McDonald’s’ but there’s still no excuse for poor service. Some advice McDonald’s at Clifton Moor: 1. If you are going to provide a Drive In service, have the decency to serve people in the order they arrive rather than...

Disgraceful attitude towards the emergency services, the manager should be sacked on the spot and replaced with someone who actually cares.

How could you refuse these brave men and women a free coffee.? It is absolutely disgraceful. Note to the franchisee. In the event you have a fire are you going to deal with it yourself. I very much doubt it. I hope you are ashamed...

mc slows you are kept waiting ages no more to say but to use up a hundred charicters ygyugygygyuhgui

This McDonald's is consistent at getting orders wrong. If you want to guarantee getting what you asked for I'd suggested going in and doing it yourself. Staff appear like they can't be bothered. Items missing most of the time. Not so much a drive thru...

I know it's only a McDonald's and you don't expect too much but some of our food was barely acceptable as it was quite cool. We decided not to complain as we had grandchildren with us but won't take them again.

Stopped here on the way back from a weekend in the Lake District. Busy, with lots of groups, families and couples. Clean and looked to be newly refurbished, it did its job... Hot food and cold drinks hitting the spot.

Al the usual attributes in a good environment. On the Fringe of a main shopping area. Kids will like it.

Visited this place for a takeaway after a long day & a 4 hour journey to get home - will not be going back any time soon. The guy on the counter couldn't be less interested in serving us - didn't even acknowledge us at...

Every visit there seems to be something go wrong! Im a fatty that loves burgers but every time i go and ask for no salad they seem to assume im weight conscious and add extra green stuff!! Now if they were just trying to be...

Dreadful. Was left waiting ages for someone to take my order the food is cold and incorrect. I was a regular here but recently it’s gone really downhill. I just hope one of the senior bosses come in to sort the place out.

The place was dirty tables were unclean food scraps all over the floor bins over flowing a staff member used an old dirty looking cloth to wipe the tables and I ordered the big Mac grand it looked like someone had stood on it it...

The McDonalds at Clifton Moor is a perfectly fine example of the genre. It's what you'd expect. Hit the spot for me and my wife... What they also seem to have in common with every other McDonald's since the new digital ordering was introduced is:...

Cold food! Staff didn’t have a clue what they were doing. Waited 20 minutes in the drive through so by the time the food came the mc flurry had melted. All staff looked stressed out and were rushing around despite there only being 2 people...

Visited the Clifton Moor McDonald’s. Was clean and staff were good. I tried the new seasonal Chicken Winter Warmer. The taste of it was nice, with onions, a mildly spiced tomato salsa, and it had a mild cheese tasting white sauce on it too. It...

Tucked away in Clifton moor retail park , found it up to date , good size and even table service if required,even the staff seemed happy No complaints

One thing this chain has is consistency, no matter what town, country, always the same, this one is no different, staff generally pleasant and helpful,, pretty quick drive through

We visit this McDonald's on a very regular basis. It is very clean, very friendly and the service is generally very good. We on,y use it for coffee which tastes good and offers value for money.

Stopped for breakfast..found the place extremely clean and well presented..the staff were polite and quite swift .. food was quick and hot .. the only grumble I had was the parking area was a little tight to get in and out of ...

My son and I do a McDonald's trip after swimming once a week, as a treat. They say all McDonald's are all the same but that's not true. While my son eats and plays with his happy meal toy, I have 5 minutes to sit...

You cant beat a Mcdonalds for fast food and price. Chicken strips this time with their lovely salty chips-I know its not the healthiest of foods but it is good. I had a Galaxy Ripple McFlurry and this time got what I believe was a...

Such good value for money and a great selection of food, which is always changing. There's one man who works there that always manages to brighten my day if he's there :) Can't really complain about this mcdonalds

I went with my grandchildren, their choice, and was pleasant surprised by the decent atmosphere the lovely staff and the quality of the food. I won't be avoiding McDonald in the future.

Typical McDonald's experience, sometimes tables not cleared quickly enough My main gripe is the price, more expensive than many others of the same chain

Never really had an issue with the food but very rarely get order correct. No matter what I order something is always wrong or missing.

The new orderin system is awful. Took over quarter of an hour from ordering food plus the time in the queue waiting to order. LAST time at this branch. Nothing odd in the order Doesn't make the food any better. Big Mac cold but they...

stopped by - never used the order yourself screens - confused us a bit when we wanted burgers and they are listed under sandwiches - but got the hang of it and place our order and went and sat down Food arrive quite quickly -...

How simple can it be to put the right food on the correct tray as it seems other customers are getting wrong food orders too. Food is the normal quality it's just the staff

Went today and there's been a change around since I was last there looked clean and tidy and smart but now they have the new order and pay by card machines it means there's only one member of staff at the counter dealing with anyone...

La comida es buena, el estándar para un McDonald's.

Their new system is no cop. Nobody seems to have a clue. The order just miraculously disappeared off the screen. Felt like they had to be led.

Let's face it, one McDs is pretty much like any other, but this one did impress us with the helpfulness of the on-floor staff. This is one of the McDs where they've added the Order and Pay Machines to save you having to queue. The...

They now have a new ordering system, you order and pay for your meal then you are issued a number and a screen tells you when your order is been prepared and when it is ready to collect, there is only one till taking the...

I use clifton moor mcdonalds on a weekly basis and everytime we do the order is wrong . always missing a burger or fries ect or order a double sausage mcmuffing and it comes as a single bacon. I even got a burger missing one...

Just drove throught the drive through, got my order, and they forgot my sauce, this is not the first time, by the time I realised I was half way home, not happy!!!

Very disappointed. This is the first time we have sat in to eat our meal and it will be the last. The large leather seats were covered in crumbs and the tables looked in need of a good wipe. While there another customer had a...

This is the 1st time McDonald's dropped below average/good. The food was the same as always, though queues were not being dealt with efficiently & people not served in order of arrival. The restaurant was filthy, tables and floor sticky, not cleared and littered with...

We came here as a stop on this years Pink Car Rally, raising funds for The Little Princess Trust. We were warmly welcomed by the staff who were very enthusiastic about the charity. Thank you so much

The four of us called in for lunch on a family day out in York. We ordered 2x Big Mac and fries, 1x sharing box and 1x double cheese burger and fries. Plus 1x Fanta, 2x Diet cokes and 1x regular coke. The only downside...

Standard McDonald's, never had problems with food. My only complaint is that very often when you go in, the milkshake machine is broken and so not available. Last weekend it was the smoothie machine which was annoying as I only went in there for that...

This was one of the most clean McDonalds that we have been to! And the food was cooked fresh! ( not like others that are pre cooked and left under the hot lights

Hi What a transformation this McD has had. Completely refurbished inside & out. Been coming here for years & this is better, much better. Very new & modern, think they're rolling this design out to all McD's eventually. Much better use of space inside. More...

Bang up to date with a recent re fit Very clean and spacious with some electrical sockets to boost that iPad or phone Food very good Toilets very clean

Visited for breakfast and placed my order and was given the wrong thing. Visited the week after to use my NUS Extra card and non of staff understand what to do and offer you the wrong offer and they treat you like an idiot, lots...

Popped in here after work 'cos I was feeling peckish and fancied a burger and milkshake -- 10.50pm -- there were a couple of groups of people sitting around and passing the time, but no-one else was at the counter waiting to order, and I...