Mcdonald's Restaurant in Cheshire West and Chester

Just ordered from their app this morning. Some of our food did not turn up. Went through the app to try and sort it and it said we had to contact the store. Contacted the store and they said we had to either drive to the store with the bag or contact uber eats. Uber eats are not involved as we went through the mcdonalds app so won't do anything. We therefore had to pay a second time for the items, receiving no refund. The woman we spoke to was really rude and not understanding atall. Very poor service.

The staff that brought food to the table were miserable and didn't speak

Even fresh food was only luke warm at best, and the service was slow.

Love it : Update 23.10.2024 toilets filthy

Ive just visited for the first time in a while and well the service and hospitality with a little supervisors help, which he preformed above and beyond, very helpful and understanding with my order request to make me happy (which was massively appreciated) The food was hot, delicious and amazing value for the money. Thanks guys :-) keep up the hard work.

Good old McDonald's, quick and reliable.

I ordered only 2 items for delivery, 20 chicken nuggets and 20 cheese bites..... I only received the chicken nuggets!! 50% of my order missing! I called the restaurant and the customer service was appalling, from the second they answered the phone they were frustrated and unhelpful, told me I had to call uber and deal with them (note, I ordered directly through the Mcdonalds app, and this is in no way related to Uber). I am not one to usually moan, but £17 for some chicken nuggets (that were also cold) is not fair at all, and this isn't the first time I have had troubles with orders! Why offer a delivery service when basics and small orders like this go so terribly wrong! I will not be ordering again!

Your typical Mackkies.. Just pure average junk

Just been through the drive thru, only live 5 minutes away at most. Fries were stone cold...not Luke warm.. Stone cold. How can they let food go out like this?

I went to mcdonalds today with my granddaughter in winsford and it was super busy,,, lots of customers and staff, the staff working really hard,,,, I had a problem with my order, which was understandable with all chaos which was going on, I spoke to Georgia about my issue and she went above and beyond 🙃 she was so professional and my issue was resolved in an instant,,,, Watching Georgia and Faye deal with customers and orders was outstanding, both girls are a credit to mcdonalds winsford Thank you 😊

Pure greediness of this franchise… how is this operating in delivery and pick up… waited 30mins for a simple meal order just because they had a load of delivery orders to fulfil as well as people ordering in store.

Good overall. EV chargers also. Nice place to have a meal.

No longer a cheap treat!! And quality has gone down hill

Okay so .. place your order .. then .. check the order!! Then .. double check the order!! Hear me carefully, .. you will end up with someone else's order,or your order will be incomplete.Do not assume your 'plain' burger will be plain either,it won't be! You'll thank me later! 👍

Food disgusting service horandous how it takes 50 mins to change tills I never no and this is every time

Only use the drive thru a lot, never had a problem polite 💯 staff how doing that's al day don't no.

Very slow drivethrough and served by a girl who obviously hates her job and 'whispers' her instructions so you can't hear her whilst sitting in your car. Coke was warm and flat and fries had barely any salt on if any ( and I don't actually like a lot of salt). Burger was enjoyable.

Can't remember every item on a five item order. Can only get certain drinks on delivery. Looks like the burgers are thrown together by kids.

Food just warm - should be hot August UPDATE: No improvement 😕 !

Nice meals great service staff sorted a couple of youths out who didn't order

Lunchtime during school holidays I must have been mad. Nonetheless I was hungry and thirsty. Service took nearly 25 minutes, Food was "ok" coffee was better. Kids crying...left soon after.

I am sick and tired of mcdelivery never never never never delivering what was ordered!! So the courier doesn't check and the staff don't either.... They have my money and the don't answer the phone!! Is Winsford the worst???

No customer service skills at all One girl walks around with a cloth while the sauces and napkins are all ran out went to the counters to get sauce no services ended up going behind the counter myself and getting my own before my food went from luke warm to stone cold Uber eats drivers all over the collection counter with there orange bags that have been on the floor at people's front doors and mcdonolds allow them to do it and we wonder why people are getting sick.

Worst cold hearted staff you ever will meet stingy food looks like its been brushed across there floors twice

Been countless times now that we’re given the wrong food order, this seems to happen so many times and I have tried calling mcdonald’s countless times and somehow no one picked up throughout the past two days, several times i have tried calling. My dad came home from a late shift and decided to buy food for us, he had no food at all to eat and wasted his money and ended up having to cook himself despite him being exhausted. Mcdonald’s in wharton has no care whatsoever anymore and it’s disappointing, this isn’t the first time it’s happened.

Thought treat the kids. Ordered on just eat. Pretty much cold and half the order missing. Same happened last time. Shall no longer be ordering

We had been out all day and we were looking for a quick bite to eat so we pulled up at the local McDonalds drive thru and at first everything was going just fine until we came to pay, a worker called Wendy was at the pay window and we had to repeat our order 6 times to the absolute dipstick and when I tried to explain from the back of the car Wendy began to throw a Wendy and exclaimed “i can’t hear THAT PERSON in the back” if felt very dehumanised that she called me “that person” then we took our food and left. I’m writing this so hopefully Wendy sees this and learns how to actually treat customers nicely and uses this as a lesson to not be so stupid. Thanks for nothing Wendy.

My food is either not there or not put on properly u will be sued soon

Food was great, service was good.

Excellent service and great location

I drive to Northwich to avoid this place. They pour cold drinks and leave them sitting there for hours while the ice melts. Everything about this Mcdonalds is lazy and garbage. Chips are always cold and unsalted. Not ever have I ever enjoyed food from here. They dont care.

Food was very slow to come. No ketchup dispenser working, hand dryers not working in toilets, long queues of delivery drivers waiting for food which just causes long waits for in store customers.

Food is bad and not enough, McDonalds has limited the extras and portions, and the prices have gone up. That's fine with the customer 😡

We came today to drive trhu Winsford. The Lady her name Wendy. So lovely everytime we come here smile on her face she's a credit for the Team .Ps (The Bald head guy with the grey Van ).

Good value food as always. Great service! Friendly atmosphere.

I ordered a double Big Mac but they gave me a quarter pound and didn’t put in my other burger don’t recommend ordering from here

After 2 years I return to this restaurant and I have a completely opposite experience from the last one, heated food and not at all fresh, one of the worst McDonald's I've ever been to for dinner.

Drive through a disgrace. Lost order. Total chaos with poor managment control. Concentrating on deliveroo at expense of customers in the restaurant

Drive through on way home quick easy and enjoyed meal

Staff were absolutely brilliant especially the young girl taking you're food order very polite cheerful and professional

I know they get it wrong sometimes but today's order wow, ordered the pancakes and syrup and got pancakes and garlic mayo 🤯🤯🤯 think someone still has blurry eyes from celebrating England's win last night

Worst McDonald's I have ever been to. The food was cold. Everywhere just looked uncared for. Dirty/sticky tables. Floor unswept. Tray/waste area marked with spillages. Toilets dirty. Fingermarks on all glass areas.

Lovely bar with lovely staff. Small but with a great atmosphere. The good is great.

Worst McDonald's I have ever been to. The food was cold. Everywhere just looked uncared for. Dirty/sticky tables. Floor unswept. Tray/waste area marked with spillages. Toilets dirty. Fingermarks on all glass areas.

Items unavailable, which caused confusion with order, went through drive through, but was busy and items missing had to go inside, which was busy and focus too much on delivery drivers

Orderd through app for pick up got home order is wrong ,missing 4 items on an 10 item order. Contacted customer service through the app (which was hard work) and given a medium meal voucher, but this is less than the value of the items I was missing. It's not the 1st time it's been wrong, but I don't like to complain, so I have let it go a few times, but after a few cockups, I need to say something. It wasn't even busy myself and 1 other car in drive through. **2 weeks later ordered mcdelivery and items missing AGAIN how hard is it to put food in a bag!!**

Went to the drive thru at winsford, small queue, but wasn't queing for long

Save your money having a delivery on Uber eats food always arrives cold money grabbing McDonald's orders through apps, orders on the drive through, orders in the store I can see at the back when I go in overwhelmed with orders close a service it may help you to catch up

This resteraunt needs closing. Fast food - waited 2 hrs. The service and general standards are abysmal. Who ever runs this franchise is a clown.... Avoid at all costs!!

I ordered food they took the money and didn’t deliver the food and then give me attitude down the phone

Worst delivery , the Uber drive had to throw my drink in the bin because it had leaked and the food , absolutely disgusting and cold

Came to this mcdonalds today 17.06.2024, waited at the drive thru window for 10 mins before anyone woke up, placed my order and was told to wait at the second window, waited at the second window for over 15 mins, so decided to go in and speak to the manager, which was no help, poor service, no customer communication. Could this be the worst mcdonalds in the u.k???....AVOID AVOID AVOID

Delivery via Uber Eats. Horrendous - half missing, freezing cold. Call Uber, no help, call McDonalds, no answer. THEFT AT IT’S FINEST!

Takeaway food always wrong and never any milkshakes. Worth the drive out to another town just so the orders are right and you can get what you want.

Like winsford McDonald's,was definitely built for the the population of old town we av got are Ukrainian polish ect, build a bigger one stop the queue quarter of a mile down Duel carraidge way it's to small actually feal sorry for the staff

Absolutely rubbish ...dbl cheese burger with bacon but no cheese. My husband bought this on his way home from work. What a joke..... disgusting 🫣

I went to winsford mc Donald's today and as usual the order was wrong I used the drive through asked for a plain mc crispy medium meal and when I got the payment window I asked if the order was a plain mc crispy and the guy said yes collected it at the second window so I parked up to check if the order was correct guess what it was wrong again this happens all the time absolute joke very very poor service very poorly trained staff.

Delivery came with no dips again, food cold again and Coke Zero flat again! I feel that the staff have been told not to put the dips in deliveries unless you order the 70p ones-appalling service appalling food AGAIN won’t bother now

I've been sat in the carpark waiting on one happy meal for 20 minutes. 20 minutes for fast food isn't fast. Clue's in the name.

Terrible place worst McDonald's around staff are useless

Compare with Northwich good price but service little slower

This place takes far to long to make fast food

Good food 😋. Very clean restaurant 👌.

By far the worst McDonalds you’ll visit, they never have anything made. Definitely not fast food. Especially when you wait 30 mins in drive through queue, then another 15 in parking space, not just on one occasion but twice.

McDonald's has gone down hill big time. Last night I ordered and the order was wrong. It was also stone cold including the hot chocolate so went to waste. Today thought I'd order and give it another try, I haven't had McDonald's for a long time but today's order all I took off the burger was Onions! There's no sauce (that goes on the burger) and no cheese. Just pickles and the burger🤢🤢I can't eat it without the cheese, I never took that off and it clearly states that on the sticker. It's called a quarter pounder CHEESE burger for a reason!! The fries are again stone cold. Another £12 odd wasted!!! Usually okay for me but this is ridiculous!! Burger was also stone cold and they never listen to sauces!!!

Seems like they prioritise everyone but the people stood in store. I always buy extra because I know there going to mess somthing up like not making somthing plain even the you’ve put that and complained 3 times

Considering the present covid restrictions and how it effects every day life it's nice to go to McDonald's and still have a great meal, the staff are under great pressure and face some difficulty but still provide a great service and still value for money

Too many Deliveroo drivers etc block off parking and cannot get to counter due to them. Won't use this one again

Great food and drink. Lovely clean restaurant. Great customer service from the staff.

Food always good, the only two downsides are the que for the drive through at peek times and the fact that pretty much every time I use the drive through, they always forget to bag the dips that I've asked for. Check your order before leaving.

Too many black tracksuit clad kids hanging about, horrible to walk in.

This has got to be the worst if not one of the worst McDonalds in the country. Ordered food via the app to pick up at drive thru. Not a big order so nice and simple. Sat in the drive through waiting for almost half a hour for food. Home and the order is wrong, it was two items for gods sake! Food always takes forever from here and it’s always a disappointment. I don’t care what the kids say I’m not using this place again. I’d rather drive to the next town, would be quicker

Service with a smile and my order was correct and piping hot 👍🏼

Dirty, disgusting place. Would be shut down if upper management or a health inspector saw some of the things in my brief time here. One such example was a dirty rag being used to wipe a bleeding spot and then used on the tables.

Food was cold to busy and give me wrong order

We used the self order screen/order point, our order came fairly quickly, which is good, but the food was warm at best. If we weren’t in a rush I would have complained. There were also a lot of kids running about the place, but that’s more to do with the parents letting them.

Very slow service gave up and went to the chipy instead. Definitely not fast food.

Very slow puts poeple off going there now fast food label has gone

Food is cold, fries soggy not cooked, waste of money and is Not fast food

As always you know what you're getting 👍

Not freshly cooked was a recycled burger not the usual standard for McDonald's.

Food ordered at kiosk, no receipts given had to go counter to repeat order, picked up order sat down and it was look warm.

I hate leaving bad comments but this is my 4th bad order in a row, chips were stone cold, burger was all over the place not in the bun properly and only part wrapped plus it had half the pattie missing and once again they fail to include the dips, how are we supposed to enjoy our 20 nugget box with no dip!!!!

Fries were cold, hot chocolate tasted like hot water, no chocolate taste, bottled water was ok

Terrible non fast food service!Only ordered 2 happy meals and 2 burgers, was asked to park up and wait. Waited for 15 min then went in to see where my order was, Donna told me it was there about to come out to us, I said 15 min for a small order is a bit ridiculous, she said we are busy, I looked around and said this isn't busy she replied with we are busy with delivery orders! No apology until I look at her badge and told her I would be complaining, she then said sorry we are busy! Food was just about warm but didn't take it back in as the kids were hungry and we were in a rush, hence we stopped at a "fast food" place! Terrible!!

Ordered 5 breakfast burgers and was sent to window 2. 11 cars were served behind me and i waited over 20mins. When i asked why my order took so long and so many orders went behind me the staff member laughed and said it was because it was 5 burgers the others were only drinks. I saw what was going out treated like a fool then he shut the window and walked off. So Rude

Absolute rubbish, food cold, no salt on the fries, burgers were like cardboard, rubbish service they had a job smile.

The food and coffee was cold. They forgot to bring us a couple of things that we ordered, but after finding a hair in my salad box, we didn’t want to ask fot the missing items !! Also seeing one of the supervisors push the rubbish down in an outside bin, with his bare hands, put us off further. Needless to say, we will not be returning !!

I’ve been here a few times, expecting it to improve. It never does. Chips are always soggy. Orders are always wrong. Once had a burger without the actual burger. Food is always cold. Worst McDonald’s I’ve ever been to.

Ordered through the app and went drive dru. Got handed drink and got told to park up. I was waiting 30+mins and I had enough and went it and got a refund. Slowest maccies.

Picked up a Big Mac Meal with a Strawberry milkshake from the drive through. Food was of the expected quality. The fries were good and hot generally a rarity at the Golden Arches so extra marks for that. Staff were pleasant, polite and efficient, a good experience all round 👍

Food Is always cold and there is always something missing from the order. Looks like whoever is in charge has told the staff to make as much food as possible, as fast as possible and then proceed leave it sitting on a metal table to go cold for half an hour. If you order anything that requires ingredients being added or removed, you will most likely just get given the standard version that has been left to cool for who knows how long. Burgers are poorly put together with the cheese and patties hanging off the side, looks like someone just slapped everything together without looking. Staff clearly do not care about quality…it’s McDonald’s not a fancy restaurant, yet the people working there still fail to produce anything that looks like it hasn’t been thrown at the wall. Absolute worst McDonald’s I’ve ever been to. Northwich is far better, in-fact any other McDonald’s is.

Rude management and majority of staff 2010-2023

The food always cold the workers don't care at all get the order wrong always and somehow the most simple thing the way things look awful burgers looking like they threw them around the room Northwich McDonald's is 100% better

Had a drive through here. Usual standard for McDonald's. The staff were friendly and the food was good and hot and ideal as a quick bite whilst journeying. We didn't go inside so cannot comment on the cleanliness or atmosphere inside

Is it half price Friday cos I’ve just paid the full amount and recieved half the food me ice cream is less than half full and me chicken lselects got 4 not 5 and me chicken wrap is missing a piece of Chicken and I ask for plain and they put all the sauces on there it’s like the workers are working with there eyes close punched every single one of my burgers till they are flat the workers have so do not pay full price try get half price cos apparently they don’t give the food you ask for and I would give this a -5 star but it’s doesn’t let me sort yah staff out @mcdonalds it’s like they are all asleep whiles working thank you

Not often I will rate a McDonald's but this one seems really good. Food was hot and was served really fast even with the customised option. Best bit though was a gentleman who's name I didn't get that came to us and asked if everything was OK and to let us know if we wanted anything to just give him a shout. Also told us to just leave our empty food wrappers on the tray as they would collect them. Never had this before at a McDonald's and it was a nice touch. Well done 👍

It's McDonald's expect a McDonald's experience. Clean, quick, cheap, good WiFi and mediocre but well priced food.

Not the best background music, but that's probably just me .

Wrong order given, then kids wasn't plain.. food cold.